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newcomer
kimeko
Posts: 6
Registered: ‎19-11-2010

Re: Newbies: FAQ's

when can I buy the giffgaff lab £5? as I need £10 to activate my new sim...

guide
lordofangels
Posts: 2,609
Registered: ‎21-09-2010
Mobile Phone: ZTEBlade

Re: Newbies: FAQ's


kimeko wrote:

when can I buy the giffgaff lab £5? as I need £10 to activate my new sim...


You can buy the £5 lab bag out of your initial £10 topup

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newcomer
kimeko
Posts: 6
Registered: ‎19-11-2010

Re: Newbies: FAQ's

I am getting really confused, I need £10 to activate the sim but I can buy £5 giffgaff lab with the £10 top up..... How do I do that??

guide
lordofangels
Posts: 2,609
Registered: ‎21-09-2010
Mobile Phone: ZTEBlade

Re: Newbies: FAQ's


kimeko wrote:

I am getting really confused, I need £10 to activate the sim but I can buy £5 giffgaff lab with the £10 top up..... How do I do that??


You can use your airtime balance to buy a goodybag.

So you activate with £10

Buy a £5 goodybag leaves you with £5 airtime balance

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newcomer
kimeko
Posts: 6
Registered: ‎19-11-2010

Re: Newbies: FAQ's

Can I use the lefted over £5 airtime balance to use next month or whenever to buy a goody bag?

 

Also with £5 giffgaff lab do I get unlimited free calls to other giffgaff members?

enigma
sonesor
Posts: 4,773
Registered: ‎18-06-2010

Re: Newbies: FAQ's

 


kimeko wrote:

Can I use the lefted over £5 airtime balance to use next month or whenever to buy a goody bag?

 

Also with £5 giffgaff lab do I get unlimited free calls to other giffgaff members?


 

Yes the £5 will stay on your account and you can do whatever you like with it

 

Buying the £5 bag wont get you any giffgaff to giffgaff calls, but the £10 you have already put on your account DOES qualify you for 3 months free giffgaff to giffgaff calls/txts



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newcomer
kimeko
Posts: 6
Registered: ‎19-11-2010

Re: Newbies: FAQ's

How do I check my balance on my giffgaff bag?

expert
nnj10
Posts: 2,177
Registered: ‎26-07-2010

Re: Newbies: FAQ's

 


kimeko wrote:

How do I check my balance on my giffgaff bag?


*100*7#

 

newcomer
rwinnah
Posts: 1
Registered: ‎11-12-2010

Re: Newbies: FAQ's

hi dear, i would realy appreciate u advice, todqy i topped up my giff gaff number using my handset, it seemed to go through fine, hw ever i cnnot make any calls or send txt msgs n wn i go to check my credit it says u have £0.01. also i av lost my loggin details to the account am refering to and hence cannot access the my giff gaff section, i cannot reset the pass word as my email account has been hacked. i can confirm all the details with redars to d nuber am refering to and wen i last topped up n how much etc etc. is there a way i can get does details sent over to my fone so i can reset all. many thanks

handy giff-staffer
clairekav
Posts: 1,424
Registered: ‎25-11-2009

Re: Newbies: FAQ's

As this is account related (ie a personal balance question) please contact an agent. 

 

If you're not able to log into your account - you'll not be able to use the 'normal ask an agent link' http://support.giffgaff.com/app/ask

 

So instead, please use this email address giffgaffteam@mailuk.custhelp.com

 

Please include your original membername/ phone number you'll be asked additional security questions as if you can't remember your password, you won't be logging in from your original account.

 

Regards, Claire

Note: If someone has answered your question in 'Ask the community', please mark it as 'accepted solution’, then we know you're sorted