Service Updates: Notice board

[nigel]

We have had an increase in the number of people who have been trying to remove the bar on them browsing for 18+ rated content (gambling, alcohol and other stuff )

A number of you are using the O2 web site (https://parentalcontrol.o2.co.uk/) this is NOT going to work for all giffgaff members and at this point i'd strongly recommend that you do NOT use this.

If you raise a case to an agent they can then pass this to the back end teams who will make the configuration changes and you will be notified (in the usual way by our agents) when this is complete. You will not need a PIN (as previously stated)

update 3rd 15:30 - I know that a number of you have only seen this issue today, so we think there may have been some changes on the network controls we were not aware of. We're looking into it and Conor or I will update this when we get more info, in the mean time raise a case and the agents will deal with the requests ... sorry until we get this sorted.

updated 4th at 16:00 - I have been on a call this afternoon and whilst we have found some ways to improve the manual reslution process, it will still take a few days to get all the accounts set up correctly

updated 7th at 17:15 - I have been told that most of the cases that have been raised are now resolved, but I am still looking into one or two specifics

updated 10th 15:40 - Sorry not to update you sooner. There are 3 issues with the process between giffgaff and the service which we now have for the 18+ content. The longer term approach is for giffgaff to provide the abililty for you to manage this wihin my giffgaff, but we wont have that for some time, because of the back end integration

We are also trying to reduce the time it takes for each indivdual issue to be resolved

updated 14th 18:40 giffgaff have received over 1100 requests from members to remove the 18+ content bars in the last two weeks (that's up to this morning), of these we have under 60 left. Our support teams have been working to clear any backlog. Weve improved the process slightly and going forward we hope, for over 90% of cases, to have the new requests completed in 1 or 2 working days.

For ~6% of accounts we are having to make more detailed changes on the database as there was an issue in provisioning, and we are looking to run a one off script to address these.

[aandms]

But how do you know they are 18 if they dont have a credit card? Kids can get debit cards nowdays so thats not proof of age

[mary_r_t]

My 39 year old boyfriend has just noticed that he's getting the 18+ notice up - and he's been with giffgaff a year. They must be applying it retrospectively.

EDIT: and I seem to also have managed to get an over18 bar with the update nigel mentioned on another thread!

[piplisa]

thank you for keeping us up todate.

[chubuking visionary]

It says giffgaff beta 2009 btw it's like an ancient blocker!

[rudedog veteran]

Thanks for updating us Nigel. Your right it seems a number of us, including myself today, have noticed this problem today. I had already tried the parentalcontrol.o2.co.uk with no success, so I guess its up your tech guys to remove this for us. It is a bit annoying as i've this number for 11 years and been on contracts, including o2, for 7 years and never had this problem before. But I guess these things happen, and I like GiffGaff a lot, so i'll just wait for it to be sorted

[nigel]

thanks for your patience rudedog ... guessing I dont have to get you to prove your age if you've been on networks for that long :-)

[nigel]

If it makes any of you feel any better I've just got the same on my account  .... lol

[mary_r_t]

nigel - you'll be bringing your passport in tomorrow to tell the tech guys you really are over 18 :-P

[jamesey162 academic]

Im not allowed on http://www.national-lottery.co.uk/ but i am 16 and hold an account?

Silly over 18 filtering!..

EDIT: AHHHHHHHHHHH!

No more sickipedia!

Can i get my parents to verify it for me? 

P.S. i hate sounding like a child