Still no service for me. My number was ported on 5th December, service lost on 27th December. 22 days and counting with nothing. Number still not provisioned on the network, it still gives number unrecognised announcement.
I have a 400+ post thread on this with multiple users affected, still nothing, no official response thread for us 
bushbrother wrote:Still no service for me. My number was ported on 5th December, service lost on 27th December. 22 days and counting with nothing. Number still not provisioned on the network, it still gives number unrecognised announcement.
I have a 400+ post thread on this with multiple users affected, still nothing, no official response thread for us
BigTime Bertram: "Welcome to GiffGaff baby! We really care about customer service."
Apologies for recycling the joke.
Bushbaby, how your head has not exploded with rage at being without mobile phone service for so long I do not know. You must have the patience of a saint. The GG £50 compensation maximum looks like a joke in your case - but I'm sure you'd much prefer to have some phone service, which is clearly not forthcoming.
GG through it's parent O2 answers to Otelo as "regulator" and you can file a complaint with them here http://www.ombudsman-services.org/communications.h
They will not pick up cases under 8 weeks old unless you have a note from GG to say there is nothing more they can do - the 'deadlock' that robbie28 referred to last week.
There have been several reports in this thread of members' messages to agents 'disappearing' (this is not my assertion, but it is repeated time and time again in this thread). I would seriously recommend that you print off all messages from agents in order to back up your complaint. This thread is a matter of public record now - and hopefully GG won't seek to alter it in order to cover their corporate backside - but you might want to take a copy of that as evidence too.
I see one more person has now been resolved - good news. Hope some more of you get the good news you are looking for too.
Just as an aside - I read a suggestion earlier that GG either suspends porting in or places a warning on the screen admitting it has problems. This seems a reasonable suggestion as currently GG is complicit in some new customers losing service because they KNOW they have a problem.
bigead wrote:It would seem that some folk from the Xmas porting issue are still struggling and swimming against the tide. Giffgaff have obviously dealt with the majority, leaving a handful of lost soul's.
The jist of situation from where I stand is you are'nt going to get sorted they will just wear you down into submission.
Unless this is your spare phone, I don't know how your managing day-to-day. I think you need to face facts by reading the tone of the later posts on this thread.
They get no contact, they get no update, they get nothing but cut and paste or nonesense responses. Notice how the Giffgaff experts are not even posting anymore? If they do it's new names not the original 'A-Team'.
Get your number back off of Giffgaff go elsewhere, then, if you can take it come back in the future. Forget your compensation and put it down to hard luck or life experience.
So sorry for you all.
Everything you say seems 100% true unfortunately - however once they have their number back and have gone elsewhere they should definitely pursue the issue of compensation and stipulate that they wish to be issued a cheque.
If the agent won't do this, they should demand a deadlock notice and then refer to Otelo for arbitration - if a few people do this then GG might take some notice - as they would not appear to be listening to what people are saying here (e.g. no responses from the 'A-Team', Educator updates few and far between). This isn't really about the compensation - more getting service back on an even keel. We all remember when agent replies came swiftly and the 'A-Team' were answering questions - it wasn't that long ago. So much better than the pants situation we have now.
However a glimmer of hope. Another of the 4th Jan ports got sorted this evening.... @grahamdtaylor (remember on Monday a_rachel was insisting his SIM must be faulty and he must order a new one?) Clearly that faulty SIM went right all by itself... or maybe the elusive tech team worked their magic and figured out the problem.
To coin a 'Mystic Meg' phrase - hang in there, you could be celebrating toooooooo!
