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former giff-staffer
david_m
Posts: 915
Registered: ‎25-02-2011
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Accounts showing as “BALANCE N/A” (Resolved)

[ Edited ]

ISSUE: Accounts showing as “BALANCE N/A”

 

Hi Guy's

 

We have noticed today that a few members have been reporting their accounts are showing as “BALANCE N/A”. This issue has been raised with our Tech Team and they are presently investigating this. 

 

We will post updates as and when we receive them.

 

Please accept our apologies for any inconvenience this may cause.

 

David

 

Update: on 20-06-2011 13:59


STATUS UPDATE: Working on a fix

 

Please note, the issue with accounts showing as 'Balance n/a' is impacting the following services:

 

  • Topup
  • Account Lookup (balances & bundles)
  • Activations and New account creations.
  • Migrations
  • Search call history
  • Call services are not affected.

 

Please accept our apologies for any inconvenience this may cause.

 

David

 

Update on 20-06-2011 16:39

 

STATUS UPDATE: Resolved

Hi Guy's

 

The latest news is, testing has been completed successfully and all services are restored.

 

Thank you all for your patience and understanding.

 

David

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rocket scientist
yaakov1
Posts: 8,272
Registered: ‎05-04-2011
Mobile Phone: iPad 3 on a gigabag

Re: Accounts showing as “BALANCE N/A”

martinwallis
Posts: 4,177
Kudos: 1,124
Best Answers: 163
Registered: ‎18-05-2011

Re: Accounts showing as “BALANCE N/A”

It's a technical issue is it. I assumed it was because my payback was on it's way, thanks for the information :-)
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newcomer
frendznetgroup
Posts: 25
Registered: ‎07-06-2011

Re: Accounts showing as “BALANCE N/A”

Im getting Not Available balance...

newcomer
abby1234519
Posts: 3
Registered: ‎19-05-2011

Re: Accounts showing as “BALANCE N/A”

Its doing my head in, pretty sure I have to get a new goodybag tomorrow not today and its showing as not having one, the giffgaff app is crashing and I have no idea whats going on it just says i have no balance etc

jaygb1982
Posts: 3,401
Topics: 151
Kudos: 744
Ideas: 22
Best Answers: 11
Registered: ‎30-07-2010

Re: Accounts showing as “BALANCE N/A”

dabbler
lomond_dave
Posts: 168
Registered: ‎20-04-2011

Re: Accounts showing as “BALANCE N/A”

No balance or Goodybag available to view for me and more importantly for me is the iPhone mygiffgaff app crashes as it can't confirm my login and activate the session.
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newcomer
wabz2k9
Posts: 10
Registered: ‎28-12-2010

Re: Accounts showing as “BALANCE N/A”

iv topped up over na hour ago yet my top up is still proceessing ?

cicerone
bad_boy_asy123
Posts: 1,084
Registered: ‎06-04-2011

Re: Accounts showing as “BALANCE N/A”

@lomond_dave the same thing happens to me on my ipod on ios4.2.1 jailbroken first I thought it was my ipod turns out its the app:smileysad:
top tip - if you ever run out of minutes, buy a calling card :smileyhappy:
former giff-staffer
david_m
Posts: 915
Registered: ‎25-02-2011

Re: Accounts showing as “BALANCE N/A”

STATUS UPDATE: Working on a fix

 

Please note, the issue with accounts showing as 'Balance n/a' is impacting the following services:

 

  • Topup
  • Account Lookup (balances & bundles)
  • Activations and New account creations.
  • Migrations
  • Search call history
  • Call services are not affected.

 

Please accept our apologies for any inconvenience this may cause.

 

David

 

 

 

 

 

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