on 14-05-2012 16:48 - last edited on 25-04-2014 09:30 by t_will
To check if a mast is having trouble in your area, read the post below. To find out about future maintenance that we're performing, check out the Planned Mast Maintenance post.
What's this for?
The service checker can be a very useful tool to see if an issue is a problem with the network or a problem with your phone or account. Using the form below, you can enter your postcode and see whether there's a known issue with a local mast or if you need to troubleshoot further. Once you've used it, see below for tips on what to do next.
Bear in mind that if you require help from our community on getting up and running, your best bet will be to post a new message in the Help forum. More members will be able to respond to your issue and give you one-on-one troubleshooting to get to the bottom of it.
How is the Service where I am?
To check what the signal in your area is like right now type your postcode, address, or landmark in the box below and click 'Check'. If you're having trouble using it from a mobile device then try using this mobile friendly version.
Disclaimer: Below shows a portion of O2's site. Since we share service with O2 the signal displayed is exactly the same for both giffgaff and O2. If the item below refers to anything other than service then it is referring purely to O2.
So what should I do now?
If there is a problem in your area:
So, you've checked the service in your area, now what? Well, if it has displayed an issue with your area then you just have to sit tight. Mast problems get sorted by engineers, so they will go back to normal soon. If you want to report a problem with your mast then you should ask an agent.
If it displays poor signal in your area due to lack of masts then I'm afraid that there is nothing that can be done.
If there is not a problem in your area:
If there are no issues displayed in your area then you should assume that it isn't a local area problem. Sometimes the tool takes a little while to update, but it's best to assume that it isn't related. There are three steps to solving your issue:
- Your first port of call should be the Help forum, first you should search for threads related to your issue and you should find a solution there.
- If you can't find any answers, you should post a new thread in the Help forum explaining your problem and our members will be able to advise you how to solve your problem. They will get you a response within minutes.
- If the members can't help you (usually because its an account issue) then you need to contact one of our agents. Fill in the form here and they will get back to you within 24 hours.
Good luck and all the best,
on 03-04-2013 11:36 - last edited on 23-07-2014 18:56 by joanna_007
Over the coming months we'll be working on upgrading our network across the country - making it futureproof, improving coverage area, and generally making sure it's all in tip-top shape. Here's the one handy place where you can see the planned maintenance for the next week, and a history of the work for the last month.
If we're doing work in your area, then you'll lose the service described at some point after the maintenance begins, and it'll last for the described duration, after which you'll be up and running again - and some areas will even have improved signal.
If you're experiencing issues with your coverage that isn't covered by this maintenance, then your first port of call should be the post that allows you to check the service status of your area above. If it shows that we're currently working on a fault in your area, then we'll get that sorted as soon as we're able. If it says your signal should be fine, then head into our Help forum where you'll be able to troubleshoot your issue further with our members.
In progress and recent maintenance
Area: Poplar Greenwich
Service Affected: Loss of 2G services for calls, texts, email and internet for up to 2 hours. Our 3G network will still be working fine for calls, texts and data.
- Maintenance Period Begins: 22:00 on 18 July 2014
- Maintenance Duration: Up to 2 hours
- Maintenance Period Ends: 06:00 on 19 July 2014