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giffgaff Educator
a_rachel
Posts: 8,684
Registered: ‎02-09-2011

Unable to buy goodybags (18th Jan) [RESOLVED]

[ Edited ]

Good afternoon everyone, 

 

We have been made aware that some members are unable to purchase goodybags at the moment. 

 

This is being looked into at the moment, and we will keep you updated. 

 

Please don't raise a case to the agents, as this is a system error and not an individual case. 

 

Thanks for your patience 

 

Rachel 

 

Update 2.25pm

 

Hi, 

 

If you were experiencing this issue please refresh your browser and clear cache/ cookies. 

 

We believe this should now work, if this isn't the case please let me know on here or through pm. 

 

Thanks

 

Rachel 

 

Update: 17:25

 

Hi guys,

 

If you are still experiencing problems buying a goodybag after clearing your cache/cookies and refreshing your browser, please PM me with the time you last tried to buy a goodybag.

 

I will then forward your names to the relevant people who can fix this issue. 

 

Thank you. 

 

Update 12.10 19th 

 

Good afternoon, 

 

We have received a few messages this morning from members who have said they are now able to purchase a goodybag. 

 

If everyone could please try again this morning after clearing cache/ cookies and let Zobia or myself know if you are still having issues. 

 

Please also include the time you last tried to purchase a goodybag

 

Thanks

 

Rachel 

Community Educator


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aiishaxx
Posts: 2,227
Kudos: 175
Registered: ‎09-03-2011

Re: Unable to buy goodybags (18th Jan)

Thanks alot for this. Had so many posts about this!
Accept As Solution If I Helped &; Dont Forget Kudos =)
sangif
Posts: 1,260
Topics: 41
Kudos: 99
Best Answers: 8
Registered: ‎22-10-2011

Re: Unable to buy goodybags (18th Jan)

Been going in for a week?
Why only now on notice board?
Or were these diff to this specific problem
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mentor
carolinel
Posts: 4,840
Registered: ‎03-09-2011

Re: Unable to buy goodybags (18th Jan)

Thanks for the update
newcomer
kevinsampson
Posts: 15
Registered: ‎17-12-2011

Re: Unable to buy goodybags (18th Jan)

Any news on this yet ?
newcomer
rscherzinger
Posts: 6
Registered: ‎10-08-2011

Re: Unable to buy goodybags (18th Jan)

Some news wood be nice!

giffgaff Educator
a_rachel
Posts: 8,684
Registered: ‎02-09-2011

Re: Unable to buy goodybags (18th Jan)

Hi,

If you were experiencing this issue please refresh your browser and clear cache/ cookies.

We believe this should now work, if this isn't the case please let me know on here or through pm.

Thanks

Rachel
Community Educator


See this month's Content Report EarthHourEndor2  TheWeekAhead


newcomer
taffflash
Posts: 7
Registered: ‎12-09-2011

Re: Unable to buy goodybags (18th Jan)

nope since 11am been trying! so what now? snap my sim and use a company that gives a damm?

newcomer
leecostigan
Posts: 4
Registered: ‎16-10-2011

Re: Unable to buy goodybags (18th Jan)

Didn't work for me, Rachel. Using Google Chrome, refreshed all data from all time and even restarted the computer before retrying. No luck.
pinkcalculator
Posts: 32,125
Registered: ‎02-02-2011

Re: Unable to buy goodybags (18th Jan)

I'll post on fb as saw a few questions there
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