How do I enter my Internet and MMS settings (APN) on a new handset?
When you are using a new phone with your giffgaff SIM, you may have to enter the settings manually, to enable you to use Internet and send MMS.
This guide gives you the most appropriate methods to update the settings for each type of phone. Just click on your phone type below to access the correct section.
The main manufacturers selling Android phones are now making giffgaff settings available automatically. Make sure that your phone software is updated to the last version made available by the manufacturer.
When your phone is up-to-date, go to Settings > Wireless & Networks > More .. > Mobile Networks > Access Point Name. There, select giffgaff
If your settings are not automatically available yet, you can modify them manually.
- Go to Settings > Wireless & Networks > More .. > Mobile Networks > Access Point Name.
- Create a new APN
- Fill the APN with the settings available here and save it
We have many guides giving more detailed instructions to set-up Internet on Android phones, just search for your phone model on this page.
Using the official giffgaff carrier profile
If your iPhone is running iOS 7.1.1 or above, you will receive a notification telling you that the giffgaff carrier settings are available. Simply follow the on-screen instructions to install the carrier profile.
If you haven't received the notification, you can force your iPhone to check for the update by using a Wi-Fi or a 3G/4G Internet connection and going to:
Settings > General > About
Wait a few seconds and the iPhone should prompt that an update is available.
If your iPhone is running an older version, you will have to update it to the latest version to install the carrier settings. When you upgrade iOS to a newer version, the carrier profile is reset to the latest version available during the update.
Change your carrier profile manually
If your iDevice is running an older version of iOS, it is possible to modify the internet settings with the following method.
Reset the profile of your iPhone or iPad by using Safari and clicking this link to download giffgaff's carrier profile: http://giff.ly/iphonesettings
To use it:
- Connect to a Wi-Fi network
- Click on this link using the Safari browser
- Download and install the carrier profile
- Reset your 3G connection
This will replace your current profile with giffgaff's Internet settings, including the parameters which can't be modified manually (e.g. proxy settings). MMS settings must be modified manually, see below.
Manual update of MMS Settings
- Go to Settings
- Go to Mobile (or Cellular)
- Go to Mobile (or Cellular) Data
- Under MMS, enter the MMS SETTINGS below
- Switch mobile data off and on
N.B. MMS will NOT work unless 3G is ON. (Settings > General > Network) Make sure Enable 3G is set to ON
If your phone is using Windows Phone 8, giffgaff settings are automatically available. If you are using an older version of Windows Phone, you will have to use one of the methods below.
With an app
If your settings are not accessible already in the menu of your Windows Phone, you can install the Mobile Network app. It will allow you to update your settings manually.
To change your Internet and MMS settings:
- from Start, flick left to the Application list, press Settings and then press Mobile.
- tap "Add Internet APN" and insert the Internet Settings
- tap "Add MMS APN" and insert the MMS Settings
- Save your changes
We published guides giving more detailed instructions to set-up Internet for each version of Windows Phone, just search for your phone model on this page.
If you are using a version of the BlackBerry operating system before BB 10, the settings are managed through BlackBerry services and are configured automatically when you activate BlackBerry Services in "My giffgaff".
giffgaff settings are available by default in all BlackBerries using BB10 or above
If your phone is using an operating system which is not listed above, you can still use the same settings.
Phones using 3G
If your phone is using 3G to connect to the Internet - most phones are using it - you can simply use the settings described in the next section.
Phones using WAP
If your phone is using WAP to connect to Internet you can also use the settings described in the next section. You will just need to add the following to the settings:
- Internet Proxy: 220.127.116.11
- Internet Port: 8080
Internet and MMS Settings
Depending on the model of your phone you can create one APN with both Internet and MMS settings or create one separate APN for each.
In order to avoid any conflict, we advise to remove existing APN settings.
APN - Access Point Name: giffgaff.com
Proxy: [leave blank]
Make sure not to confuse "proxy" and "MMS proxy". The first one must be left blank and the value for MMS Proxy is 18.104.22.168
|APN - Access Point Name: giffgaff.com
Password: [leave blank]
MMS proxy: 22.214.171.124
MMS port: 8080
APN type: mms
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