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Can I change my Mobile Number?

Question

Can I change my Mobile Number?

Answer

Yes you can, but if it's due to nuisance calls we'd advise you to let us know so we can investigate it further.

 

If they are Premium Rate Services, you can stop them by texting "STOP" to the shortcode number of these services. 


Alternatively, please contact an agent. Select the categories "Mobile Services" and then "Preventing unwanted calls".  Select "Incoming" and give us details about the calls you are receiving. 

 

If you just want to change your number you can do it from My giffgaff.

 

Log in and head to the "My profile & settings" section. There you can select to lose your number to replace it with a randomly-selected number. You'll be asked to confirm that you really really want to change your number - changing one's phone number is an important operation and we want to be sure that you are comfortable with it.

 

Please note

 

 

  • this process cannot be reversed, your existing phone number will be lost forever
  • this service is not available between 9.30 pm and 4.30 am
  • your goodybag(s) won't be displayed in My giffgaff until the new phone number is correctly registered, which can take up to 4 hours
  • changing your number is only possible once per account.online.

 

 

If you need to change your number again, you can use the same form to contact the agents and click 'Yes' next to "Do you wish to have your number changed?".

 

Please make sure to detail your situation as much as possible, and to state if you want to bar the selected calls after we change your number.

 

 

 

 

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Can I change my Mobile Number?

started by chriskm on ‎20-03-2012 13:38 - last edited on ‎17-04-2015 12:07 by figment_uk
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