Can I change my Mobile Number?
Yes you can, but if it's due to nuisance calls we'd advise you to let us know so we can investigate it further.
If they are Premium Rate Services, you can stop them by texting "STOP" to the shortcode number of these services.
Alternatively, please contact an agent. Select the categories "Your giffgaff SIM & Services" and then "Preventing unwanted calls". Select "Incoming" and give us details about the calls you are receiving. We will then prevent Premium Services from calling or texting you.
If you just want to change your number we can do that also, but please don't ask us to change your number every week! To do so, you can use the same form and explain you want to change your phone number in the text box. Please make sure to detail your situation as much as possible, and to state if you want to bar the selected calls after we changed your number.
Please be advised that once your number is changed you will have to activate it again with another top-up of £10 or more. Don't worry! you don't lose any previous credit this is just to tell the system you're ready to go again!