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I can't send or receive MMS, why?


I can't send or receive MMS, why?


There are two different reasons that could explain these symptoms.




The MMS settings are incorrect

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Sometimes the automatic settings work well for call, SMS and Internet but were unable to modify the parameters for MMS. It's typically the case when you can neither send nor receive MMS.


You can change the MMS settings manually. The correct settings are:


APN - Access Point Name:

Login - Username: giffgaff
Password: [leave blank]


Username: giffgaff
Password: [leave blank]

Server -

MMS proxy:
MMS port: 8080


If you need more information on how to change these settings, you can search for your particular phone model here.



The balance is insufficient

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If you are able to receive MMS but not send them, your settings are correct but you may have an insufficient balance to complete the operation.


MMS are not included in the goodybags allowance and they cost 16p each. If you don't have credit in your balance, you will need to top-up to be able to send MMS.


You can find more information about topping up in this guide.



Handy links

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Didn't find what you were looking for?  Go here to search again, but if you have no luck then ask the community for extra help.


I can't send or receive MMS, why?

started by chriskm on ‎20-03-2012 13:25 - last edited on ‎18-02-2015 14:39 by figment_uk
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