Submit: Great giffgaff Ideas

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oslingsby

Advice Line

Status: Not For Us
by oslingsby virtuoso on ‎27-02-2012 07:30

Hi everyone

 

As we all know giffgaff do not and wont be operating a call centre so heres my idea.

 

With the other providers theres a Customer Care number, 150, 789, 450, 2020 etc that gives you a few hundred options by pressing numbers and playing messages then eventually if you still need to be given the option to speak to a Customer Service Agent.

 

If giffgaff were to create rather than a Customer care line but a Advice Line on lets say 43431.

 

It could include a large selection of help matters similar to the request PAC code feature via 43430 but on a much larger scale with advice on all the major features of giffgaff so callers are able to hear the advice on the above Help pages rather than be forced to come to the website for the information.

 

Example, customer calls 43431 and heard something like.

 

Welcome to the giffgaff advice line, 

 

For advice on transferring your current number into giffgaff press 1

To learn about top up options and goodybags press 2 

If your internet is not working and you need to request your settings press 3

etc...

 

Kudos this idea if you like it and giffgaff may look at it.

 

Status: Not For Us
Marked as not suitable because the site and forum has better functionality and it would be unlikely to be considered a good substitute for those who miss a call centre.
Comments
by piplisa on ‎27-02-2012 07:34

some thing on the lines sounds good.

by inspiron42 on ‎27-02-2012 08:01
There will be a cost for providing all the telephone lines and equipment. Also these guides should already exist on the website.
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