Submit: Great giffgaff Ideas

Looking for something?
darrenpainter

Change the FAQ page

Status: Implemented
by giffgaff head-scratcher darrenpainter on ‎18-04-2012 19:43

I am proposing a change to the HELP > FAQs page

 

On the right-hand side of the page is a box titled Answer Questions

 

answer.png

 

Although the button on it takes you to a search box to find answers, the linked names above take you to the top three kudos earning profiles for the last year and offer you the chance to send a private message.

 

This is becomming increasingly mis-interpreted by some newcomers leading them into believing they are addressing giffgaff staff members rather than fellow customers.

 

I think we need to either remove this section, or reword it in some way to help newcomers avoid any confusion and frustration when the members they PM inevitably cannot offer them a solution to account specific issue.

Comments
by solid247 on ‎18-04-2012 22:05
Yip thats us Photobucket Pictures, Images and Photos
Announcements

Join us for Call of Duty

Labels
Idea Statuses
Top Kudoed Authors
User Kudos Count
276
243
158
143
142
Users Online
Currently online:4,026 members 772 guests
Please welcome our newest community members: