Submit: Great giffgaff Ideas

[#1]

Hi all,

People are probably aware that giffgaff is changing the packaging that sims are sent out in, in order to save costs. Fair enough.

It was announced on the Service Updates notice board

http://community.giffgaff.com/t5/Service-Updates-Notice-board/New-packaging-alert/m-p/1850535

that this would include changing to 2nd class postage for sims. Again, fair enough.

However, when asked, giffgaff (eventually) said that this would also include replacement sims

Message 23:

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naiha wrote:

Thanks for your comments, replacement sims will also be sent out on 2nd class postage.

Thank you

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This is where I have a problem. I think replacement sims should continue to be sent out 1st class. If you lose your phone, it is stolen or you have a technical problem with the sim, you need that replacement sim as soon as possible

PS

A quick search also throws up this idea, of being able to request an express delivery option on replacement sims:

http://community.giffgaff.com/t5/ideas/v1/ideapage/blog-id/ideas_01/article-id/11639/

But even though Robbie said it was under consideration in January 2011, nothing further has happened with this idea!

Edit:

People may also be interested in this idea, which wants giffgaff to delay the changed until after Xmas:

http://community.giffgaff.com/t5/ideas/v1/ideapage/blog-id/ideas_01/article-id/49334 

[#2]

@aandms - I agree, I actually think all sims should be 1st class still, for the same reasons I gave in my earlier post, to do with brand image.

[#3]

@giffgaff_1 - How about giffgaff send out SIM's first class, and just take 10p from my credit or payback to make it upto a first class?

[#4]

i agree first class post for replacement sims.

[#5]

At the end of the day, if you have lost your sim and need it replaced, you should receive it a.s.a.p as you cant use your phone else. So I back your idea/campaign

[#6]

how about giffgaff get a normal system like every other network and allow you to transfer your stuff onto a sim you have at home? No need for any post then and should take a few hours like other networks

[#7]

aandms I think that would be an even better solution. 

[#8]

thanks for the continuing support people. don't forget to check out (and support) aks782's idea as well (link in the PS at the bottom of the idea)

@aandms I agree, that would be even better

[#9]

I had no idea replacement sims were sent 2nd class.  Bonkers!

Kudo'd.

[#10]

Vorb only just announced and maybe giffgaff would reconsider on seeing this thread and the support it has.

[#11]

It would also be nice if you could just transfer your account to any existing non-activated sim, o2 have this facility so i'm not sure why giffgaff have to send out a replacement barred sim, when a lot of us have spares for giving ot to people etc.

You ought to be able to just send a message to an agent with the sim number of the new sim, and it be transferred across.