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Continue Using 1st Class Postage for Replacement Sims

Status: Implemented
by rong42 ‎17-10-2011 15:13 - edited ‎21-10-2011 09:19

Hi all,


People are probably aware that giffgaff is changing the packaging that sims are sent out in, in order to save costs. Fair enough.


It was announced on the Service Updates notice board

that this would include changing to 2nd class postage for sims. Again, fair enough.


However, when asked, giffgaff (eventually) said that this would also include replacement sims


Message 23:

naiha wrote:

Thanks for your comments, replacement sims will also be sent out on 2nd class postage.


Thank you

This is where I have a problem. I think replacement sims should continue to be sent out 1st class. If you lose your phone, it is stolen or you have a technical problem with the sim, you need that replacement sim as soon as possible



A quick search also throws up this idea, of being able to request an express delivery option on replacement sims:

But even though Robbie said it was under consideration in January 2011, nothing further has happened with this idea!



People may also be interested in this idea, which wants giffgaff to delay the changed until after Xmas: 

Status: Implemented
Hi guys - this has now been implemented with out new packaging: From Naiha's blog: "Another bit of good news for you all is that the Lost and Stolen SIM packs (the Oops pack) will be delivered by 1st class post, so you won't have to wait too long :smileyhappy:"
by bilalmukhtar1 on ‎17-10-2011 20:26

maybe the express delivery option should come out of our payback points?

by yaakov1 on ‎17-10-2011 20:31

i sent this link to criag so it can be looked at

hopefully he'll open it and comment here

by emilina on ‎17-10-2011 20:34

I agree with this.


When I first read Naiha's comment I thought it was a bad move. We all accept this is a low-cost network and there is a bit of a wait for some things, and I totally agre normal sims can go 2nd class, but I really think replacement sims should go 1st class.

by daveyg on ‎17-10-2011 20:36

A very sensible idea fingers crossed they listen.

by macphee70 on ‎21-10-2011 06:18

2nd class post is fine, with me.  I always keep a couple of sims in the house anyway.

by lisapip on ‎21-10-2011 07:10

giffgaff do need to save money . so it all help.

by oracle pinkcalculator on ‎21-10-2011 07:10
Macphee70 this is replacemt sims we are refering to not just any sim. It had your number and all monies on it, so far you can't just have account moved from a damaged or lost ect sim to one you have in the house.
by aandms on ‎21-10-2011 07:53
My idea got deemed not suitable, people have been asking for 2nd class postage for a long time(possibly the same amount of time we will be waiting for sims)
by rong42 on ‎21-10-2011 09:20

@ aandms, that doesn't bode well for this idea then.....:smileysad:

by oracle pinkcalculator on ‎21-10-2011 13:07
I don't think so it's similar but not the same

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