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Continue Using 1st Class Postage for Replacement Sims

Status: Implemented
by rong42 ‎17-10-2011 15:13 - edited ‎21-10-2011 09:19

Hi all,


People are probably aware that giffgaff is changing the packaging that sims are sent out in, in order to save costs. Fair enough.


It was announced on the Service Updates notice board

that this would include changing to 2nd class postage for sims. Again, fair enough.


However, when asked, giffgaff (eventually) said that this would also include replacement sims


Message 23:

naiha wrote:

Thanks for your comments, replacement sims will also be sent out on 2nd class postage.


Thank you

This is where I have a problem. I think replacement sims should continue to be sent out 1st class. If you lose your phone, it is stolen or you have a technical problem with the sim, you need that replacement sim as soon as possible



A quick search also throws up this idea, of being able to request an express delivery option on replacement sims:

But even though Robbie said it was under consideration in January 2011, nothing further has happened with this idea!



People may also be interested in this idea, which wants giffgaff to delay the changed until after Xmas: 

Status: Implemented
Hi guys - this has now been implemented with out new packaging: From Naiha's blog: "Another bit of good news for you all is that the Lost and Stolen SIM packs (the Oops pack) will be delivered by 1st class post, so you won't have to wait too long :smileyhappy:"
by aandms on ‎18-10-2011 10:02
i think all sims should be 1st class, if giffgaff need to save cash then send the cheeky sim with the 1st sim saying heres yours, pass this 1 on or something. Instead of saving a few pence they save on a whole package. For people who got a sim from a mate, just send a standard welcome email telling them how to order for mates
by rochessel on ‎18-10-2011 12:28

I would have thought replacemrnt sims are urgent so should be indeed sent out 1 st class.  I've had 2nd class nearly 5 days late and even first class late before.

by marvel andy0 marvel on ‎18-10-2011 13:16

Given that (from reading threads here) there now seems to be this system of having to ask someone to unblock the SIM, rather than just activate it and it works, then adding 2 or 3 days postage as well might make the inactive period into 5 or 6 days for most people

by macphee70 on ‎21-10-2011 06:18

2nd class post is fine, with me.  I always keep a couple of sims in the house anyway.

by lisapip on ‎21-10-2011 07:10

giffgaff do need to save money . so it all help.

by oracle pinkcalculator on ‎21-10-2011 07:10
Macphee70 this is replacemt sims we are refering to not just any sim. It had your number and all monies on it, so far you can't just have account moved from a damaged or lost ect sim to one you have in the house.
by aandms on ‎21-10-2011 07:53
My idea got deemed not suitable, people have been asking for 2nd class postage for a long time(possibly the same amount of time we will be waiting for sims)
by rong42 on ‎21-10-2011 09:20

@ aandms, that doesn't bode well for this idea then.....:smileysad:

by oracle pinkcalculator on ‎21-10-2011 13:07
I don't think so it's similar but not the same
by aandms on ‎21-10-2011 13:24
@rong this is still being considered, replacement sims are more important than delaying the rollout of 2nd class sims. Hopefully giffgaff see this and continue using 1st class for replacements.

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