I know that ideas to have an educator shedule have been rejected but this idea is different - so please don't mark it as a duplicate of that.
What I propose is, for the educator that is currently on duty has their name on the top of the community. This could be changed easily and every time an educator logs on.
Please see the below image to see how this'd look, obviously giffgaff won't make it in Microsoft Paint so the real item would look better.
If you like this idea and would like to see it implemented, click the yellow star at the top of the page! Regards,
To see the image in a larger form, just click on the image
this is a no-brainer.. needs to be implemented asap, especially, agents are not able to cope with the demand..
Like it.. Kudos
Something similar to this has been posted before, Teddy77 suggested a timetable, I know it's different but having a widget showing which educator is online was discussed in the comments. As the idea is marked as not suitable I would assume that the comments as well as the original idea were deemed not suitable.
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Other - discuss here