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sparkybhoy

Forgotten Account Details Retreival Text

Status: Not For Us
by sparkybhoy ‎09-08-2011 23:17 - edited ‎09-08-2011 23:27

Finally they have changed the Forgotten Username Page and retreival method.

 

Click on this link to retreive your username/password https://giffgaff.com/support/lost-password

 

But there is a flaw, if you no longer have access to the email address or there was an error in the input of the email address it's still of no use.

 

The best option would be to enter your mobile phone number (for the account in question) and the details be sent to that.

Status: Not For Us
This idea is very interesting, however we believe that the existing forgotten username page is easy enough to use as most of our members will know at least what their e-mail is, so the process of getting a password/username is fairly simple :smileyhappy:
Comments
by seer philiplittle40 on ‎09-08-2011 23:20

makes perfect sense to me :smileyhappy:

by subasht on ‎09-08-2011 23:21

good idea, but i can easily put someone else's number and get access to their account..

by sparkybhoy on ‎09-08-2011 23:26

sub, if you put in the number associated to the account, unless you have the phone/SIM in question, how?

by jdrob123 on ‎09-08-2011 23:37
Good idea :smileyhappy: Plus you need the sim card in question to gain access to the account.
by bertiebat on ‎09-08-2011 23:39

It might be that the phone is stolen and therefore there could be a security issue.  I like the idea though.

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