Can I suggest that all emails from Giffgaff to members start by including the member name. This is for members such as myself who have more than one account so get some emails without knowing to which account they refer to.
duplicate to what samlowe?
giffgaff should also use the member user name ie for myself darkrage
I think this should be reviewed again as more and more of us track our activations over multi accounts and need the user name to be able to check they have been added to our activations. I have had a couple of emails from gg but when ive checked my accounts the recruit is nowhere to be seen - also agents cant deal with this problem as it gets escalated to hq by them.
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