Can I suggest that all emails from Giffgaff to members start by including the member name. This is for members such as myself who have more than one account so get some emails without knowing to which account they refer to.
That's a good idea. I'm in the same position as yourself and would find this useful.
when we recieve emails from gg it says from giff gaff on anyway...but it would be helpful
What a great idea.
Re post from Billy, I know the emails are from giffgaff - what I often don't know is to which of my accounts they are addressed if they don't contain my user name.
duplicate to what samlowe?
giffgaff should also use the member user name ie for myself darkrage
I think this should be reviewed again as more and more of us track our activations over multi accounts and need the user name to be able to check they have been added to our activations. I have had a couple of emails from gg but when ive checked my accounts the recruit is nowhere to be seen - also agents cant deal with this problem as it gets escalated to hq by them.
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Other - discuss here