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megadieftw

Make gigabags and tethering clearer on the "our offer" page for prospective giffgaffers.

Status: Not For Us
by megadieftw ‎28-10-2011 00:52 - edited ‎01-11-2011 00:31

Basically when you see this page and you're new enough that you're still trying to work out your giff from your gaff, you may see the gigabags and think great, really great value, but then you see the goodybags and you suddenly see unlimited internet for £10 and you suddenly think, hold the phone, £12 for 3GB and £10 for unlimited?? Why would I need a gigabag unless I wanted to spend less than a tenner?

 

I propose simply to clear up any initial confusion you add a little footnote, on the page above. Because obviously the prospective giffgaffer can then go on to read the t&cs on the more about goodybags but it's a pain to think great, unlimited for a tenner, then read t&cs and see that you can't tether and think, hmm, maybe they were leading me on a bit, as it's buried in the t&c's and not clear up front.

 

For example:

 

 

 

 

We all know what gigabags are for, because we're giffgaffers and know our gaff from our giff. But if you're thinking about joining it may not immediately be apparent they're there because we can't tether with goodybags.

 

Just a thought (didn't find a duplicate).

 

What do you guys think :smileyhappy:

 

EDIT: Explained very concisely by stephenmiller:

 

I can see confusion when I read on the gigabags

 

Perfect for tablet PC and heavy data use. Get a gigabag from £5 a month

 

If I wasn't aware I'd think "hang on, surely for heavy data use unlimited internet is better than 500MB?"

 

Latest addition to the idea:

 

Also think that what constitutes "heavy data usage" should be explained more clearly, with an example. So two little help windows with "High data use" and "tethering" explained with examples. New members keep getting confused by this, which is generating a pool of negative feeling and frustration.

Status: Not For Us
We don't receive many cases where members are confused by this, so we're not inclinded to implement this Idea - The pages have changed with a very clear, "Tethering is not permitted on X goodybag." Which seems to be working, Kind regards, Hazel.
Comments
by hamzee211 on ‎28-10-2011 01:05
I see what you mean now but on the goodybag picture it states that you need a gigabag for Dongles and stuff. yes they should make it more clearer
by Community Manager on ‎03-08-2012 21:33
Status changed to: Under Consideration
Hi! We're still excited to do this idea, but it's not quite in the routemaster at the moment - when it is, we'll update this idea to 'Coming Soon', have a nice day and thank you for contributing to the Ideas Board!
by planetzogg on ‎16-10-2012 17:39

you see how unclear the goodybag option are.ive just discovered this thread after starting another thread under "Considering giffgaff" threads headed "transparancy on tethering".

 

and this is the third thread

 

i and others are only finding the info by joining in the websites forums and this issue on tethering in the websites main adverts which i consider to be BIG needs addressing NOW and without having to join the forums

by giffgaff Educator on ‎05-12-2013 13:22
Status changed to: Not For Us
We don't receive many cases where members are confused by this, so we're not inclinded to implement this Idea - The pages have changed with a very clear, "Tethering is not permitted on X goodybag." Which seems to be working, Kind regards, Hazel.
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