it seems from spending a lot of time on the help board that a lot of people who are losing SIMs and ordering replacement SIMs are recieving the replacement SIMs barred. They dont realise then and go on to activate it and top-up. They realise they cant make calls or txts and not knowing why this is happening the go onto the help board and seek an answer. Would it not make sense to send replacement SIMs unbarred. Maybe i'm missing the reason why the replacement SIMs come barred but if there is some security or privacy issue then they should at least be informed that: 'Upon arrival of your sim, before topping up, make sure to ask an agent to unbarr it.' Or then they buy a goodybag get frustrated that they can't use their free minutes and calls as its getting closer to the expiry date and then maybe the agent is able to give them back a few days of the goodybag but it will just add another thing for the agents to do on top of the pile of work they already seem to be drowning in.