Well basically I think the help section of the forum,as amazing as it is, needs splitting up into two (or three) sections to make it easier to use and reduce clutter.
Currently you click on the help section and you get anything and everything that people need help with, which can be very frustrating for someone looking for/to help.
My idea is to split the help section into sub-sections such as 'giffgaff service' and 'Techincal: My phone isn't working' so that it is easier to navigate around.
Obviously, better, more relevant names could be used but I think it would make a lot of sense as I often go onto the help section and feel that it would be so much easier (and appealing) if I could pick what I wanted to look at.
A pretty major flaw in this idea (to try and avoid comments on it) is that a lot of issues could come under several areas so it would be hard to choose which one to post in, I think this could be overcome with the right naming of the section or sorting of the issues.