As I have seen in almost all the companies, they make a great mistake, if you're not english, or you don't speak properly english, you have really big troubles to find a solution to your problems. So, why cannot make a subforum to help people from other languages? I mean, one subdivision where if you are french, the french forum mates can help you, if you're spanish, the same, etc..
For a big company who has customer service by phone, this could be so expensive, but in a forum, it could cheap and usefull. In my way of thinking.
I'm new here, and I've checked the forum looking for one post similar, but I didn't find one with this idea. At least, with spanish... hehehe.