I been in giffgaff from November 2009, and I love the fact that we are helping each other out. And what a quick response! Much more handier than call centres where we have to call up Birmingham, which then forwards their call to Inida, who then have to call up NASA, who then calls the President ! And finally he replies back to the call centre, who then informs us there is nothing we can do about

So overall, giffgaffers are doing their best to help others, however I feel that they are not getting the reward in the end, as some people tend to be reluctant to press "Accepted Solution". What I am proposing is :

• To automatically remind them to accept the solution if there is an answer provided, and they left the tread and not responded to it for a long time. 

• And/Or to adopt the method which Yahoo Answers use, which is opening the voting to the public (other giffgaffers).

 All this is to bring up the self-esteem a person gets for answering a question, and answering it right. 

For all GiffGaffs talk about being a people powered network O2 and the GG staffers seem to do all of the heavy lifting. I it would be great if GG sold femtocells like Vodafone does to allow us to provide better coverage and 3G in areas where it is lacking to make GG a truly people powered network.

While for some users, having your giffgaff call balance pop-up after each text or call is really handy, for others it can be a real pain - especially on some handsets where the pop-up is quite intrusive.

Unfortunately this cannot currently be set on or off individually - it is either on for everyone (as it is now) or off for everyone.  Personally I don't mind too much either way, though I can appreciate that it is probably more of an issue for those who don't like it than those who do, so I wouldn't really miss it if it was turned off (especially as you can request an on-demand balance by sending *100# anyway).

If you would prefer it to be off for everyone then please Kudos this idea, if you would prefer to have them left on then please add a comment.  Ideally I suppose we could have the option to turn off and on individually - but that would be a longer term goal as the system would need to be changed to incorporate that.

The info on this site is already getting a bit fragmented - e.g. info on number porting (do you lose credit on old payg SIM?).  It would make a lot of sense to have a wiki with all the info - and people could update this if logged in - then it would all be in one place.

IMO the website and forums and not at all user-friendly.  I guess part of the problem may be that it's tied in with proprietary Lithium system rather than open source - e.g. Drupal or Django - which would probably do everything that's needed, only free and probably better.

To kick this off, the suggestion is to have a thread dedicated to suggestions for improving the giffgaff website - design, functionality etc. - after all it's a key part of the giffgaff service. 

This is another idea that has been brought up several times in various forms (see usage-history tag), but

haven't yet made it to these pages. I feel very strongly about this and would like to promote this also here: 

the idea is to implement a  'Usage history' or 'Itemized billing' under My_giffgaff on the webpage.

I prefer the 'Usage history', as i think the important aspects is that it enables one to monitor usage

(data is transferred, but of course also calls, and txt messages), not only the bill/balance at the end.

It would be a feature that underpins transparency and is very much in line with the philosophy

of giffgaff as an internet based and community oriented company. 

Simple really, put an outgoing VOIP gateway on the giffgaff network, accessible by normal gsm voice call with a short dialing prefix and routed to one or more VOIP providers. Pretty simple to also gate into Skype once a server is in place.

Should reduce giffgaffs costs more than enough to cover most international VOIP charges and be a win/win: gg preserve profits, we get cheaper calls and if gg bundles in the VOIP charges we can avoid having individual VOIP accounts, true PAYG VOIP. Using a voice call this way is good for call quality and works on any phone.

Though it breaks my 'simple tariff' preference, as a prefix code its something users opt into and I wouldn't have any problem with gg sharing any cost reduction

Sure there's some scope of incoming VOIP calls and even heading towards reduced cost or free gg<->VOIP calls as well

I think it will be great if we could spend out giffgaff payback points on giffgaff items not only credit for example

• 1500-2000 points = giffgaff hoodie
• 600-1000 points= giffgaff t-shirt
  • 1000 points= giffgaff slippers
  • 500 points= giffgaff mug

etc

So a hoodie would be £15-£20 and mug £5. I personally think this would be awesome and make me want to get more payback points as credits good but eventually I wont need that much credit Also it will spread giffgaff more

This idea was brought up by several posts earlier (see 1,2) and Vincent has even posted

a partial solution, but apparently it hasn't yet made it to this page.

The proposal is to have the possiblity to handle more than one SIMs from

a single account. This would be useful for companies, families, couples

and any other groups, if handling of the SIMs' administration/finances

is performed by one person.

The point is not necessarily to have only a single account for the SIMs,

i understand that at the moment the system requires the creation of an

account for each SIM.

The point is much more to have the possibility to define a master account from

which you can access relevant settings of all the SIMs within the associated pool.

Not only to top-up (this is not a problem as you can top-up any number through

the giffgaff pages) but also to activate/inactivate  auto top-up or set speding limits, etc.

Another important aspect of a company/family pool os SIMs would be to handle the

credits more flexibly: to have the possibility to transfer credit from one SIM to

the other.  Tthere was some discussion about  implementing some form  of credit

transfere on giffgaff (1,2) - in my opinion company/family SIM pools would be a good

argument to push such a feature and also an excellent context for the development

and testing.

On the contrary to what the I have written as my heading, this post is regarding a Summer Time Meet up. This way, it allows GiffGaff staff to come in contact with GiffGaff members, and see the real human face other than the avatar display (although I am quite fond of mine)

It can be called anything, a convention (like Star Wars, although I am not a member *shifty eyes*), and could do anything like a cup of tea and biscuits or a BBQ in this great British weather 

Location could also be also decided

• Leeds for its upbeat culture and atmosphere
• Swindon for its... roundabout

If you like this idea, give Kudos as an appreciation, or a reply to make me know how you feel. cheers, Jermin 

Hi guys,

I think that the giffgaff website should be completely free for all who have a giffgaff SIM card as long as they have topped up within 90 days.

This would be very benefical to the whole concept of online customer service and the giffgaff members helping members philosophy.

Cheers,

Ethani99.

Oh and Kudos is a giff and gaff thing! Keep them coming.....

You should get prizes every 3 months for the person to create the best:

• Art/Images
• Music
• Videos (Which don't have to be GiffGaff related)

This would keep the people interested, and it would be another reason to keep people connected and using GiffGaff; and it would promote how good GiffGaff is at being friendly!

Just an idea. Kudos if you think it's good.

I've struggled to get a VAT invoice for my first top up (thanks for the help Shaun!). This will be an increasingly frequent problem both for me personally and for giffgaff going forward as more companies realise that it is actually cheaper for many staff to go PAYG than be on expensive contracts. It saves my company a small fortune!

There is an easy solution to this for giffgaff IMHO based on the following:

1. You already have some sort of ecommerce system backend otherwise you couldn't process the payments. This will include some sort of internal unique invoice number
2. Just display a receipt (or email one automatically) and include the giffgaff VAT and internal invoice numbers somewhere on it . If people want it, they can print it out and if they don't, they save a tree
3. This saves giffgaff the cost of a stamp and a whole lot of needless pain

HTH

On giffgaff its currently not possible to check the last charge to your account.

On T-Mobile and, as far as I know, the other main networks its an option when you call to check your balance.

I think this would be very useful and I'd like to suggest it is considered as an available option in the very near future.

Peeter

My suggestions:

1. I would like to be able to create bookmarks (favourites) to thread and articles on gg forum.

It is very time consuming to search for info. I already found again and again any time I need it.

(possibly be able to send my bookmarks to someone else)

2.Add more colour schemas to website.

Hi giffgaffers,

I think this would be alot easier if there was an option to choose how many SIM's you'd like to order rather than re-entering the same details over again for each SIM you want, maybe if it was limited to 5 for instance and the option to send to yourself (Fields pre-populated with your details) to make this even easier, or maybe I'm just lazier than I thought as it only took 5 mins to do! lol

Cheers,

Ethani99.

Oh and Kudos is a giff and gaff thing! Keep them coming.....

why not have a live chat system for us giffgaff users to talk to other members, it might help keep the boards less cluttered?

Try to build profiles of what giffgaffers are interested in and set up related boards for them to exchange views and post opinions.  Get the giffgaff style across other areas - maybe keep the kudos idea but offer different rewards - say fewer, but richer rewards for the top contributors.  Maybe it would even work without the rewards.  Make the website the place to be for giffgaffers all the time , not just for mobile based queries/topics.

Specific areas could be film reviews, gaming, other tech.  Could also create areas for say Nokia/Apple, etc users to visit.  Guess this depends what things giffgaffers are interested in.

Could help to build up the website as a unique selling point (watched too much dragons den...)

Any thoughts?

If I ring someone and call goes to their voicemail, I still get charged for a full minute. This seems a little unfair. Is it possible for Giffgaff to work out that the call went to voice mail and if ended withis a few seconds not to charge for it?

I was thinking today that more needs to be done to help giffgaff users (and potential users) realise that this network is a service that can effectively pay for itself for those willing to get involved to a reasonable degree. To help with this, I'd suggest that the first £10 worth of payback points each month (or less if they haven't earned that much) could be automatically applied to the member's phone credit without the need to wait for payback day which only occurs every 6 months. The remainder of the points would still be accrued and available to convert into cash, credit or a charity donation on payback day as normal, and it could still be a requirement to pay for a top-up every 3 months to qualify for free giffgaff to giffgaff calls and texts etc. The idea would help giffgaff in two ways: firstly, having credit automatically applied to phones via payback would mean that everyone with a giffgaff SIM who is earning points through participation actually uses that SIM on a regular basis, thus ensuring member loyalty. Also £10 paid out as credit each month is £60 less cash that giffgaff needs to pay every 6 months (for members earning that much). Secondly, it would demonstrate more clearly to the customer the true value of being on this network, who may then be more excited by this system and thus more inclined to recommend giffgaff to their friends.