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Use payback this Xmas to buy phones

Status: New Idea
by kathleen414 ‎25-10-2014 21:59 - edited ‎25-10-2014 22:15

I think we should be able to use payback to buy phones this Xmas
It will be great for giffgaff and the members
It's a win win .
As once people have the money in there bank it can be used up by bills and other needs

If you can just convert to a new shiny phone it would be ace


Once the points are tallied up we could use the points to be converted to phone buy points


And  then either add the extra with cash or buy outright.

So say the phone  £200

You deduct the payback phone points

And the add the £££ to buy or take out the p2p offer for the balance





images when contact an agent

Status: New Idea
by mike1ceman on ‎24-10-2014 12:21
So sometimes when you need to contact an agent it's difficult to explain exactly what's happening putting it into words etc. So I propose if we could attach a picture when contacting them this would make it easier for them to understand the problem a picture says a thousand words as they say

Payback as airtime credit bonus

Status: New Idea
by janetihill on ‎25-10-2014 09:48

Surely to giifgaff giving payback as airtime rather than paypal is better for profits?

How about a 5% bonus if you elect for airtime credit?

When you purchase a 'Goodybag' with limited amount off data then it is more likely to run out first!


This would mean users would have to pay 2p per MB out of their Air Time Credit, 


Can giffgaff team allow for gigabags to be purchased as a 'add on' to goodybags, when users run out off data during the 30 day period?


If you support this idea please provide Kudos


loyalty = cheaper phones

Status: New Idea
by immogen124 on ‎25-10-2014 14:13

i think ive been on giff gaff for 2-3 years now and roughly spent £480-500 and i think this should allow me to get money off phones or cheaper goody bags, surly giffgaff would want to keep custumers like this :smileyhappy:


Stop data usage automatically

Status: New Idea
by methusan on ‎24-10-2014 21:01

So giffaff should implement an opt in service that automatically blocks data usage once your limit is up. This stops people receiving unexpected reductions in credit and some other providers have implemented this idea already. 



Status: New Idea
by bex85 on ‎25-10-2014 19:04
I think it might be a good idea to put the £18 goodybag back up to £20 and put another goodybag inbetween the £15 and £20 goodybags, have it with unlimited data and maybe 1000 minutes, because it is a bit of a leap from 500 to 2000 mins, not a lot of people will go through the full 2000, so will benefit more if they can get slightly less minutes and won't feel like they have wasted loads by the time their next goodybag is due.

pick and choose goody bags

Status: New Idea
by immogen124 on ‎25-10-2014 14:15

you get a set amount of minuits, texts and date for a price so you should be able to pick how many minuits and calls and texts you want for the calculated price


mix\match txt\ minutes

Status: New Idea
by drhpc on ‎24-10-2014 20:25

hi there!

for the last two months i have found myself in the very uncomfortable position of having used almost all my minutes 10 days before the due date of my goodybag (£10 500 min unlt txt 1GB), and having tons and tons of txt!


would anybody be interested in having something for the same £10 a month with more minutes perhaps 650\750  and maybe just a fixed nr of txt 100?  and if the txts can be exchanged for minutes 1txt =1 min. I don't really want to change the due date of my goodybag that is the 1st of the month, easy to remember!


how does it sounds ?  it would be very useful for me 


bye for now, i hope to hope to hera from someone very soon!! 



thank you all:smileyhappy:

I don't know if this has been already suggested - but i couldn't find any..


a lot of customers here on community forums are complaining about £10 or £15 top-ups not lasting even a day due to use of data..


Now i know; these people should know better but not everyone is up to date with tech..


How about giffgaff send text message to people who use say more than 50MB of data on credit at payg rates.. notifying them it just cost them £10 to use 50MB data however on goodybags this can be much cheaper..


of course giffgaff want to make more money off its customers..


however i think that looking after the best interests of its customers will give a good message about itself to customers.. makes giffgaff a very responsible brand.. one people want to associate themselves with and also like to spread good word around..


What do you fellow giffgaffers think??



Roll over of unused minutes and data

Status: New Idea
by maggie333 on ‎20-10-2014 16:12

I would like GiffGaff to consider any unused minutes and data to be carried onto the next month (obviously you would need to top up without a break to benefit from this). Last month I didn't use my data allowance, and this month I am almost through the 1GB.

Now GiffGaff is selling Mobile phones which with the amount of message asking 'when NEW stock will be arriving' is turning out to be an excellent addition to the GiffGaff website!  


So, If other GiffGaff users believe a range of Ipads and/or Tablets should be listed for sale that are tested to work effectively on the GG network then click  'Kudos' to showyour support to this idea?


Thanks in advance


Introduce Trio (3 in 1) Sims

Status: New Idea
by xollobru ‎12-10-2014 00:56 - edited ‎12-10-2014 01:08

I received a replacement sim from 3 in the post today as my new phone uses a different size to my old one and the new sim is what they call a Trio Sim in that it is a standard/micro/nano all in one!


No more need to perform a sim swap if and when someone changes mobiles and they take different sizes obviously assuming that they remember to keep the spare bits but they do clip back together for safe keeping.


Just a thought in that any extra costs in sourcing and supplying these new style sims will hopefully help reduce the need for and cost of sim swaps.


Kudos this idea if you think that giffgaff should look at supplying these sims, thank you!


Edited to add: Obviously this would also help if someone doesn't know which size sim to order or makes a mistake when ordering










bigger data less minutes/texts

Status: New Idea
by sahar11 ‎19-10-2014 12:26 - edited ‎19-10-2014 12:27

since you have changed the £12.50 giagbag, slashed the 50p and even added 500 minutes unlimited texts on top of the 3GB data, now there are many people who dont have home broadband like me and rely on gigabags, personally i`d love if gg make a new gigabag or goodybag with bigger data allowance, e.g: for £10 4GB data.


What do you think my friends :smileyhappy: hope to get some support here :smileyhappy:

GiffGaff needs to consider the following:


A goodybag has 5GB + 500 minutes + Unlimited texts for £15, so is it possible for Ipad / Android tablets users to access a Gigabag with 5GB + (convert 500 minutes & Unlimited Texts to additional ?GB)


Obviously the immediate way is to buy the £15 for 5GB or £18 for Unlimited Data and NOT use the minutes/ texts!

Note: Unlimited is NOT Unlimited on any network


Whereas £7.50 only provides 1GB!


Look forward to receiving comments about this?

As I vary what Goodybag I buy, I always have credit. What I find annoying is that without any warning, money comes off of this credit. I had a nuisance call the other day and decided to send them a text, after I had sent the text it deducted 8p off my credit. I have also made 0800 calls inbetween Goodybags and been charged. Although it seems like a small thing, when you go under a £1.00 you cannot make it up with a voucher, and you end up losing out.

I just thought that it might be good idea to offer a cashback system for when you don't use a considerable amount of your texts, minutes or data from your goodybag. It could work off percentages so that you could get a bit of money back if you used less than say 25% of your contract materials.


If this idea has already been posted, sorry I didn't find it.


If not, who's with me?





It would be nice to be able to top up another phone with airtime credit from mine.

I top up with a voucher bought from a shop, so does my wife and my son and my other son.

Its crazy having to but four seperate vouchers when one of us could just buy one and share it out.

Or when giffgaff give out the "my payback rewards" it would be nice to share it amongdt the family.




Email alerts for phones back in stock.

Status: New Idea
by redemtion on ‎22-10-2014 05:14
I have seen as i'm sure many of you have in the Help & Support section an increasing number of posts asking when a certain phone will be back in stock, none of us can give anyone a certain time or date because unfortunately we don't have that information for other members of the community who are wanting to buy a phone and finding that it is out stock, who then end up frustrated when they're having to check every day for when it's back in. Having had a look i can't see any form of option for people who want to be alerted when a phone is back in stock so that is what i propose, this is a common option on most websites when stock of a certain item is not available and i am quite surprised that GiffGaff don't already have this, it's such a simple little thing that would help people out a lot and save them time. I know a few people will have emails from GiffGaff turned off so might be an idea also to just have a little warning telling them to turn them on if they want to receive an email when the phone is back in stock.

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