Submit: Great giffgaff Ideas

Been thinking about this on and off. There have been various discussions we have had before, some of which have been kicked off by educators, regarding tidying up the ideas section and helping to deal with the vast numbers of ideas people submit.

 

I expect that for gg it is a bit difficult and time consuming looking at the many many ideas that come through and then discuss each individually, so this idea may better highlight what gg's community truly think and reduce the number of ideas coming through to discussion stage. The ones that don't make it will probably be the ones that wouldn't go anywhere anyway.

 

The idea - Probably would just apply to Great Giffgaff Ideas and Contribute sections.

Have the option to choose a negative kudo.

This could work in the following way.

 

If you thought the idea was good, give it a kudo in the normal way.

If you thought the idea would not work, give it a minus kudo.

However I think one minus kudo shouldn't equal one plus kudo, I think that you would have to have say 2 or 3 minus kudos equalling one plus kudo before the plus kudos reduced by one.... Hope that makes sense.

I just think that something like this would give a better representation to what the gg public think and could be implemented into the current system.

 

There you go.... have a nice day y'all

 

 

As per the subject.

 

All this wild speculation seems pretty pointless so wouldn't it be nice if we could tidy it all away somewhere especially when it'll probably be at least a year or so before anything changes?

 

 

 

Alternatively, as suggested by @bluemoonbaz, add a stickied thread in Contribute for speculation/discussion on this subject.

 

Sometimes difficult questions are posted on Help and Support which don't get many replies.

Once they have scrolled off the uppermost page of the Help and Support board, they tend to be lost, even if there are few replies.  Once off the first page, the chance of further replies is greatly reduced.

Would it be possible to have a means of displaying Help and Support posts that have only had a few replies (say three or less), so members can check if they can help older posts that may not have received a satisfactory resolution?

 

 

Hi everyone after an idea i had about changing some on the odd named ranks and after  a full discussion about this the members came up with 4/5 that would be better off changing but we agreed it would be better to do one rank at a time ,

Discussion thread link

https://community.giffgaff.com/t5/Contribute/Replace-some-ranks-and-introduce-some-new-ones-chosen-b...

Credit to  @mathew40 for contribution and bringing up his issue with the rank

 

 

So i have started with this rank " I know where you live "

One of our members @mathew40  experienced this

 He recieved a private message from a worried member,who wanted to know why he  posted," I know where you live " at the bottom of my post,and as this member was not aware of giffgaff's ranks he was really pretty worried

So i think this rank should be replaced with something more suitable as although the majority of members understand the ranks are a bit of fun it could be worrying to others this could be done by giffgaff pretty easily i would think

 

if you agree please support this idea

 

I had completely appalling service from UK Mail, wasting three whole days sitting in waiting for my phone. I got no support from their phone centre, despite dozens of calls. In the end I had to get a lift and drive the 40-min round-trip to the depot and collect it myself.

I was raving about GiffGaff to my family when I told them I was getting a new phone through you, and they were thinking of doing the same. But now my frustrating experience has scared them off, because they don't want to deal with UK Mail. The review websites and their Twitter feed (and that of "UK Fail") shows my experience wasn't isolated.

I suggest GiffGaff move to a different courier asap - while they're delivering to GG customers then they are part of the face of GG, and we don't want any part of such a poor reputation.

why can we not have a giffgaff top up card along with our ordered sims or have the ability to register an O2 top up card to top up our accounts?<br>Not everyone likes to use cards, but the only current way to top up via cash is to faff about with a voucher, baring in mind that O2 vouchers only come in £10, £15, £20, £25. No good if your goodybag is £12 Or £18

I propose that Giff Gaff send out an SMS notifying users if an auto renewal of a goodybag fails. They send an email, so why shouldn't they send an SMS too? I had an auto renewal fail (for no apparent reason becaise I was able to manually renew my goodybag using the same card) and I only realised because a text I sent cost me credit (I have reports enabled). If Giff Gaff can't guarentee seamless auto functionality, at least let us know if a payment fails to go through so that we can address the issue. 

I think that people who are with giffgaff for extended periods, (e.g, 3+years) should start to see some discounts. For example, for each year you are with gg you will recieve 1% discount. I just think because you see people leaving in forums and it seems only the people that are helping are getting payback, when in fact some people are not technically gifted therefore have not got the capaabilities to help on the community, even though they value gg as much as the VIP's?

We should get more goodybag on a fiver goodybag like 50/70mb

1GB isn't enough but 3GB I think is a bit excessive, just a thought.

My idea is simple and easily implemented. I think that it would be helpful if members were sent a data usage warning by text message. This could supplement the existing policy of sending an email. 

 

At the moment any member who tethers or contravenes the data management policy is sent an email warning about their activity. However, after joining giffgaff members often change their email address or have multiple addresses and either forget which one they registered with giffgaff or fail to update their account details. This means that there are many examples when warnings are sent out by email and never seen, with the result that in the case of tethering an internet ban is handed out or for data usage the member is no longer allowed to buy unlimited data goodybags.

 

In an ideal world members should be responsible for ensuring that they can and do read email from giffgaff. But the reality is that often doesn't happen and there is a lot of frustration and anger vented on the Help forum when those affected discover that they have been punished for a pattern of behaviour without knowing why. Had they known in advance there's no doubt many would desist from tethering or adhere to the data management policy. Sometimes the abuse happens for the most innocent of reasons, such as when a member is temporarily without WiFi after moving house. 

 

If members receive a text message and an email about data abuse then all angles will be covered and hopefully the angry threads should be fewer in number and over-stretched agents have fewer forms to read and reply to.

 

The content of the text could, for example, read as follows, "You have been sent an email to >**email_removed** advising you of data activity which contravenes the terms and conditions of your unlimited data goodybag. This could affect your entitlement in the future to use the internet with giffgaff."

 

Currently when someone trys the tether on a unlimited goodybag they are blocked for 30 minutes, this is the right thing to do as they could abuse the data, however it creates a issue, anyone who buys a unlimited goodybag thinking that they can tether is now stuck, we can only advise them to get a limited goodybag next month that alows tethering.

 

So anyway the member has been presented with a 30 minute block, this causes them to kick off on the help board as they have not seen that it says you can not tether.

 

My Idea:

 

Add a option to the goodybag, to go limited for the rest of the month and allow tethering.

 

The unlimited goodybag is going back up to its £20 price point soon so i think a fair amount of data would be 8GB, all the members usage up to this point would be deducted from that amount, so if they have used 4GB of there unlimited so far they would have 4GB left that they can then tether.

 

The option to go limited can be shown on there dashboard with a counter of how much data they would have left if they chose it, and can also be on the 30 minute block page, if seleted it would instanly unblock internet access.

 

Please vote for this idea by clicking Kudos.

 

Cheers

-Sy

 

 

i don't know whether this is technically possible, but if you have more than one account ( eg a phone and a tablet), it would be useful to be able to store all user logins on the GiffGaff app so you can easily and quickly switch between them on a single device. This would make it easier for me to keep a check on my usages, rather than having to keep logging out and logging back in.

Just a little idea that would be simple to implement....

 

Anyine that has been here just a short while will know that most answers to technical queries already have official giffgaff guides and answers. They normally show with a giffgaff symbol in front of the text (see below).

 

We should firstly promote this before other answers as this is updated by gg and kept up to date when things change.

 

The idea - All official gg answers to start with the same text. I suggest this is also promoted and shown as a "How to" guide. If all these start with "How to" also then any searches would come up firstly with the official gg guides. It would standardise things.....

 

 

 

These would be great. Tesco Mobile are now doing them and their offer is good. Nudge Nudge!

I think it would be a really good idea for Giffgaff to do a sort of pick and mix Goodybags so you can pick how many minutes, texts, and Internet you need each month.

So for example, I'm on the £15 4G Goodybag which gives me 3GB of 4G data, which is really nice; the only problem with this is that i have 500 minutes and unlimited texts which I never use. In a month, I'll use at most 50 minutes and around 200 texts (I iMessage mostly) which means that quite a lot of that £15 is wasted. As you can probably guess, this Goodybags for me is only because of the large amount of fast internet it allows for.

Obviously it's okay for Giffgaff because they get more money, but it the sake of their customers, implementing something like this would be fantastic and perhaps being in a load of new customers.

Having dealt with giffgaff's lovely agents frequently over the past few weeks, I think it would be wonderful if:

 

1. The back-and-forth messages between the agent and the customer could be colour-coded so they become distinguishable from each other, and therefore easier to read for those of us with poor vision or learning difficulties. At the moment, a single incident's messages are basically a big wall of unfriendly text!

 

2. You could opt in to receive an alert (either text or email would be fine) when your incident gets updated by an agent. Otherwise I found I ended up checking constantly throughout the day to see if an agent had replied yet.

 

That's all, thanks. (:

This service is supposed to be one by those who use it, for those who use it...

 

Might it be an ideas if it was possible,, for those with an ideas such as on this part of the site to improve the site,, to comment on the site,, to voice concerns of the site..

G/G knows exactly how many people use the service,, if on this site, you can put up suggestions on how to improve the site, to make change to policy within the site..

 

It should be possible for three boxes as replies.  "YES"   "NO"  and another box in which someone might be able to suggest amendments to a suggestion..

 

It should be possible, if enough people vote for any particular suggestion,,  If a % of service users might be agreed on for a suggestion to be put in place.. then that suggestion should be put into practice,,

It should made clear to service users that this is possible, I would imagine there are more than a few people using this site which care about the way the site is being run that would take an axctive interest  and an active part in how it is run... 

 

And this might be one way of doing just that....

 

Just a thought....!!!

 

 

I struggle to get a signal in my home - I would love to be able to buy a device for GiffGaff that is similar to the Vodafone Sure Signal device.

 

Vodafone Sure Signal is found here: http://shop.vodafone.co.uk/shop/mobile-phone/accessories/SKU75375-white

 

It uses the broadband connection to create a localised 3G signal that can be used for upto 8 phones at the same time.

 

Vodafone charges £100 for this, I'd happily pay this for a GiffGaff version if it meant I could always get a good signal in my house