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william444555

payback ideas

Status: New Idea
by william444555 on ‎20-04-2014 14:40

I think that there should be another option under payback where in your loacl area you could put some money towards a new mast so if you live in a bog city that only has 3g then you could add to the fund and when there is enough then giffgaff could pay this to o2 and they will put up a better mast with better signal and speed.

i live in an area where there is only 2g and its a preaty big area so if everyone puts towards some money then we could get a faster mast that has better range. also under this you should be able to see how much you have raised and how much there is left to go and lets say the percentage of what you have contributed.

you could also pay via paypal or any other credit card services.

 

if you agree in this idea please kudo it and share to you freinds thanks!!!

I feel like giffgaff should look into bringing in other brands of phones such as iPhones and Motorola's and I speak for a lot of people and I know they would love to see these phones available as well.

Can I suggest a cheaper minutes only Goody Bag for the older generation?
My old mum is on EE PAYG with a 100 minutes add on costing £3, lasting 30 days. She never uses texts or the internet.

I think she would like giffgaff as a recurring goody bag would be so much easier for her than having to top up and buy add ons over the phone. However, the cheapest goody bag she could buy is the £5 hokey cokey which is obviously more expensive for her, and, she would never use the texts or internet.

What do you think?

 

moorem

Tethering Window

Status: New Idea
by moorem on ‎20-04-2014 09:56

Like most people i occasionally need to use a bigger screen for eg to check flights or to read important email. This is normally no more than an hour or so a week or even just an hour a month. i love being on unlimited data for my mobile as this give me huge flexibility for my life. if only we could have a tethering window on £12+ goodybags, say of a 100mb for 1 hour a month. this could attract those who would not normally buy a data goodybag anyway to join giffgaff, and retain those who may want to look elsewhere.

lesterely

Loyalty idea

Status: New Idea
by lesterely on ‎17-04-2014 23:41

Hiya

Best mobile phone network voted by Which. Yes.

Here is another idea to keep you ahead of the competition.

As long as a goodybag is auto renewed each month any unused minutes, data and text will be transferred onto the next months balance until goodybag is cancelled.

Think of all those extra minutes etc building up. No one would ever cancel.

Regard Lester an old fart.

 

ski_31

Warning text when SMS limit is low

Status: New Idea
by ski_31 on ‎16-04-2014 16:43

Hi all :smileyvery-happy:

 

I did some searching to see if this idea has been submitted before and I couldn't find anything. Please forgive me if my searching wasn't thorough enough and there has been this idea before.

 

The idea

 

 

All of giffgaff's goodybags are fantastic and all of them offer unlimited texts apart from the Hokey Cokey goodybag. People have submitted ideas for warning texts from 43431 when minutes and data allowance is low, but I believe that no-one has submitted an idea for a warning text to people on the Hokey Cokey goodybag when they have a few texts left. My opinion on a few is 50. I was texting a friend and then I received a text. I finished my conversation with my friend and then checked the text:

 

"A quick heads up: Just so you know, you now have 0 texts left in your goodybag which expires on xx/04/14. Your balance is ****. Cheers, giffgaff"

 

All of those other texts that I sent to my friend came out of the little credit I had left and I wanted to keep some credit for an emergency. I actually went to the trouble of checking the meaning of 'heads up':

"an advance warning of something"

 

So it wasn't really a heads up because I received the text when I had used all of my texts.

 

Implementation

 

This shouldn't cost much to implement and surely this wouldn't be hard to implement?

 

Benefits

Here are some benefits of this idea being implemented:

  • People will know that they have a low amount of SMSs in advance and will have time to maybe inform their friends and family that they will soon not be able to reply to texts via SMS
  • It will avoid people unawaringly use their credit to send texts.

Hope you like this idea and if you do please kudos and comment to support. I know that a lot of you don't use Hokey Cokey goodybags (I don't use it all the time) but this is all about making giffgaff a better network in every way and although this may be unecessary for you it will be necessary for others. The reason as to why this goodybag came out of giffgaff labs as an implemented product and it wasn't removed when there were some major goodybag changes last year (unlike the other £5 goodybag) is because it is significantly popular.

 

Cheers,

Sami :smileyhappy:

daniel_causebrook

More publicity about changes

Status: New Idea
by daniel_causebrook ‎18-04-2014 12:48 - edited ‎18-04-2014 13:16

As we DON'T all know, new internet settings have been introduced and texting "SETTINGS" to 2020 will now no longer work, as revealed in this post:

The Demise of 2020 and a New Pop Quiz

However, barely anyone knows about this and therefore people are still offering outdated advice that is more confusing to new members.  This is hindered by the 'Phone Settings' KB articles still containing the old settings.

 

So, my idea is that there should be emails or Private Messages sent out to *EDIT* [everyone] if a change such as this happens.  People need to know about these changes as soon as possible to keep giffgaff running smoothly and to help helpers give the best, most up-to date advice.

 

This idea should be simple and easy to imlement, as Private Messages are already sent out to people about certain changes.

 

There could also be an easy way for educators to flag a set of KB articles that need updating, to get the community working on it as soon as possible - such as the 'Phone Settings' articles.

 

If you have any suggestions or comments please comment below,

Thanks!

bluemoonbaz

Email when a sims ordered of your url link

Status: New Idea
by bluemoonbaz ‎12-04-2014 22:57 - edited ‎12-04-2014 23:02

Good evening
Email when a sims ordered of your url link

This hasn't worked for a long time on my account

Can we please have this back as its a very useful tool to gauge where sim orders are coming from and help members target the best place give out their sim card allocation and not waste them
ie
Facebook , twitter ,websites

It's a real shame as I said earlier it was very useful and a bit of encouragement when you saw the email in your inbox

If you agree please kudos the post to give support

 

alicepowell

Automatic Hyper Links in PMs

Status: New Idea
by alicepowell ‎15-04-2014 09:58 - edited ‎15-04-2014 10:25

Morning everyone :smileyhappy:

 

Over the past few weeks Ive heard/read a few people commenting on the fact that copy and pasing a link into a Personal Message(PM) breaks the Link so you (as the reader) then have to copy and paste it into the URL bar to open us the link. 

 

This is very irratating as a mobile user as highlighting things isn't always the easest of tasks! Ok yes, it doesn't take long to do this but is an unneeded inconvenience. There is a way to get around this, which are steps the sender must take, as demonstated in the below image, however I think this should be done automatically like it is in a normal reply on the message boards

 

 

hyper links.JPG

 


The other important thing to note is that on some mobile phones you can only use basic text so have no access the the link function button, so the ability to send correct and fully working links should be make automatic so its not just limited to full site users and selected phones.

 

As always your feeback is appreciated and please support this idea with a Kudos if you agree

 

AlicePowell

alicepowell

Edit to my profile page. Add my ideas section.

Status: New Idea
by alicepowell ‎14-04-2014 13:54 - edited ‎14-04-2014 14:05

Hi Everyone,

 

As some of you may have notice this thread was posted recently 

http://community.giffgaff.com/t5/Submit-Great-giffgaff-Ideas/Another-LInk-on-giffgaff-ideas/idi-p/12...

 

My idea links on from this one, to not only having a my ideas tab, but to also have a "My Published Ideas" section on your profile page:

 

profile page.JPG

profile page1.JPG

profile page2.JPG

profile page3.JPG

profile page4.JPG

profile page5.JPG

 

I think that there should be a list that shows all your published ideas underneath your kudos posts,

 

profile page6.jpg

 

That way those who have published an idea can easily find their ideas without having to search through the forum.

 

You could also have for each idea, it's status clearly shown so that the user knows if it is set as "new idea" "under consideration" etc. and its current kudos figure and how many new or unread meassges, this means they dont have to keep opening up the idea to check for updates. Its all clearly laid out on their profile page! 

 

As always feedback is appreciated ... please Kudos if you agree and would like to support this idea.

 

Thank You,

AlicePowell

 

 

bluemoonbaz

Annual members honours award re run

Status: New Idea
by bluemoonbaz on ‎15-04-2014 19:35

 

 

The giffgaff new years  honours thread should be an annual event 

 

but should be expanded into catogories

 so all the fabulous work can be recognised 

 

these can be chosen by the community for the community

 

ie  contributor  or members  technical improvement

facebook  twitter off topic

there is many options

but it would be a nice way for giffgaff to say thank you

 

original idea

 

http://community.giffgaff.com/t5/Submit-Great-giffgaff-Ideas/Annual-giffgaff-new-years-honours-threa...

Status: Implemented

Hey :smileyhappy: This was implemented along with our GAFFTAs - let's run it again if people enjoyed it?

 

 

this was implemented and ran once but this year we only had the gaffta awards

i think we should have it again what do you think ?

its a member run event so if you want it again speak out 

 

deffers90

Allow Goodybags to be used in EU

Status: New Idea
by deffers90 on ‎03-04-2014 16:05
When the scrapping of roaming charges comes into force later on in the year (see bbc news story
http://m.bbc.co.uk/news/world-europe-26866966 ) I propose that we are able to use our normal goodybag allowance with in the EU.

I'm not if this would be in the pipeline or not but I know networks aren't allowed to charge more for calls etc than in their country of origin, but I think it would be popular with other giffgaffers

mynamea

Goodybag for basic phones

Status: New Idea
by mynamea on ‎13-04-2014 22:54

Apart from gigabags all GG goodybags offer airtime, texts and data. The reality is that not all of us use smartphones and need data. So why not just create a simple goodybag with unlimited texts, lots of minutes and no data at all for a relatively small amount let's say £5 or £7? Something like 250 min and unlimited texts for £5. Any idea?

lakeslady

More than 20mb data

Status: New Idea
by lakeslady on ‎18-04-2014 22:56
I would love the idea of say 500mb for £1 a day after your goodybag ends, ok then even 200mb 20mb on smartphone gets eaten in about 12 minutes ✅

I have seen lots of threads from giffgaff customers who have suffered unexpected balance deductions as a result of premium rate reverse-charge SMS messages to which they did not make an informed decision to subscribe. For example:

 

http://community.giffgaff.com/t5/Help-Support/receiving-texts-saying-I-am-getting-charged-per-day-fo...

http://community.giffgaff.com/t5/Help-Support/GiffGaff-keeps-charging-me-for-receiving-messages/m-p/...

http://community.giffgaff.com/t5/Help-Support/Can-I-block-premium-rate-spam-texts/td-p/12118592

http://community.giffgaff.com/t5/Help-Support/premium-text-services/m-p/11343517

 

Most reasonable consumers would not sign up to these messages if they understood that they would suffer balance deductions as a result. A large number of these messages are unwanted by recipients and sent in bad faith by the businesses operating them. A significant target market for these messages is teenagers and other vulnerable groups who can ill afford them. Customers who have suffered these balance deductions either remain out of pocket or they contact agents, creating unnecessary work.

 

When a giffgaff customer receives a reverse-charge SMS, giffgaff deducts money from the customer's balance, takes a cut for itself and then pays the remainder to an intermediary which ultimately pays the money to the business operating the "service". Giffgaff is thereby complicit in this process. Giffgaff must put its customers' interests before the opportunity to generate additional revenue out of unwanted bad faith communications by third parties.

 

I therefore propose that in the same way that giffgaff customers choose whether or not to be able to view adult content, they should likewise choose whether or not to receive reverse-charge SMS messages. I therefore suggest that on the "Phone Settings" page, we have three options:

  • Balance Notifications: on/off
  • Allow Adult Content on Phone: on/off
  • Allow reverse-charge SMS: on/off

Teenagers and other vulnerable groups deserve protection from these messages to the same extent that they receive protection from adult content.

 

This is possible technically, because if a customer has no credit, giffgaff will not deliver the reverse-charge message to the recipient and not make a payment to a third party. Likewise giffgaff can block these messages when a customer does have credit but has opted not to receive them. There is no objective justification for giffgaff to refuse to implement this much-needed protection for its customers.

 

Note that this idea is fundamentally different from the previous idea submitted on this subject.

786asim786

giff gaff over draft munst read

Status: New Idea
by 786asim786 on ‎19-04-2014 14:05

what iff giff gaff had like a overdraft facillity were iff you was in a emergency orr sumthing you could dial a nuber and you get x amout off credit to make a few calls and text and then next time you top up the would take it out off you credit ballance,, and you could doo it agaain for example like the way orange have the reserve call something simmilar to da 


wat do you think please reply sorry iff itss a bad idea but its and idea atleast lol 

jeffreyg

Another LInk on giffgaff ideas

Status: New Idea
by jeffreyg on ‎10-04-2014 12:20

On the idea board you have these links, theres something missing.

 

Have you ever submited an idea and then lose track of it in all those ideas. There should be a link 'Your ideas'.

 

This will make it a lot easier to check your status of an idea.

bluemoonbaz

sim swap activations counts

Status: New Idea
by bluemoonbaz ‎07-04-2014 18:53 - edited ‎09-04-2014 01:11

Hi everyone
If you have had activations you will understand why I post this
You look in your spread giffgaff page and check recruitment

For argument sake you have 10 activations with names and codes
Great stuff your on an earner

but when you get your monthly statement you only have 5 activations

As five are sim swaps
You obviously have know knowledge of this until now

So can we please stop adding sim swapped recruits to our activations pages


They need to be either removed completely from our recuitment page or something like "Sim used for sim swap" next to the sim in question.

and preferably show up in red or something.

 

Also we don't get the activation email for sims that are sim swaps or if we did it should tell us it's a sim swap 

 

As It can be very confusing/misleading for newer members and even long standing members

who don't realise sim swap sims are included in their activation counts

and downright disappointing to the recruiters

 

i originally posted this idea in contribute for the community to offer an an opinion and they seemed favourable

 

http://community.giffgaff.com/t5/Contribute/sim-swap-activations-counts/td-p/12547576

 

credits and kudos to the members inc alecalexandrou nerakb  philbond

incorporated points

mynamea

A Goodybag without a time limit

Status: New Idea
by mynamea on ‎17-04-2014 21:27

As all of you know that all the goodybags last for 30 days. The idea is to remove a 30 days limit and let it run until all points are used for an indefinite time period. For instance, a £10 goodybag offers 500 min, unlimited texts and 1 GB of data. If 500 min are used first and 1 GB is not then a goodybag still remains active and every additional min will cost a standard rate of 10p/min. if 1GB is used first and 500 min are not then it stays active and every additional MB is charged at 2p.MB. When mins and data are run out only then a goodybag terminates and unlimited texts stop as well. It could perfectly work with unlimited texts and data as well. Once a user runs out of minutes unlimited texts and data stop.

 

Last month a £10 goodybag was purchased and only 300 mins were used and 400 MB of data. So unused mins and data were lost and I felt rippedoff.

 

Do you reckon it is a good idea?

andyxhill

Be clear when goodybags expire

Status: New Idea
by andyxhill on ‎03-04-2014 08:59

The choice of language on dashboards texts etc when your goodybag runs out can be a bit ambiguous. For example my goodybag is valid "until 3rd April". "Until" is less clear'Like insurance cover is should be very clear.I would suggest "Your goodybag expires at 23:59 on 3rd April".

 

This would alleviate some major stress unexpected use of credit

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