giffgaff introduced the current version of the Welcome Pack in August which is posted out to new members and arrives within a week of joining. However the current pack costs money to print and send while often causing confusion from new members who post on the forum asking why they have received it. Additionally, the pack is not necessarily correct because it is printed on the day of activation and doesn't take into account things like a subsequent number port in.
giffgaff recently announced cost saving initiative of reducing SIM limits to reduce sim waste and in line with that @oldyorkie posted an idea to stop sending cheeky SIMs which has been well supported, especially by newcommers who receive the cheeky SIM as part of the Welcome Pack.
I believe giffgaff could save money and confusion by:
emailing the Welcome Pack to new members as standard.
Members could then choose to print it out at home if they wished. As an online only company this would not be out of line with the way giffgaff works and would fit in well with waste reduction.
- saves money in printing and postage
- pack doesn't need to be printed on the day of joining so can be produced with up to date information
- removes any confusion from new members about what to do with the pack
- reduces waste from members simply binning the paper pack
- potentially more suitable for some visually impaired members who can use screen readers on an electronic version
- looking forward - povides a way of sending the Welcome Infomation in the event cheeky SIMs are discontinued without redesigning the paper pack
I started a thread in Contribute to get some feedback and the feeling there was that keeping the current paper version as optional would benefit some members over an electronic version but only if a member requested the paper version.
plusnet imposes similar volume restrictions on its basic package of home broadband, 10GB/month, however data usage between midnight and 08:00 (while network is unstressed because traffic is light) is not counted against the 10GB limit.
I suggest that while tethering during the day may be a non-starter for political or technical reasons, there should be scope to allow unrestricted data use overnight and include tethering in that free for all.
this will also overcome the perceived clamour from users demanding tethering!
We've been notified by gg in this thread by @jenniferho that, in an effort to save cost due to SIM wastage (SIMs ordered but not activated), that members will suffer reductions in the limits that they can order from their Spread giffgaff page.
I believe that a huge amount of cost could also be saved if gg stopped sending out the "Cheeky SIMs" too.
These, afterall, are nothing more than speculative as there is no guarantee of that being activated either?
As well as causing confusion to some new members who post on the forums wondering why they received it and what it was...
There are previous ideas of similar suggestion that were sent to the Idea Vault here and here due to lack of support and being against what the gg roadmap and ethos were trying to do, but, in light of the change of heart and direction by giffgaff, I feel this suggestion deserves its place on the boards again.
Thankyou for reading
HD Voice gives a much higher quality voice connection when making calls. Although some in the community doubt if this is desirable or necessary (see other posts on HD voice), I would urge you to listen to what it's like yourself. Indeed, when I spoke with people at Tandberg (a company that specialises in telepresence / videoconference services) they said that improvements in voice quality far outweighed improvements in video quality when participants evaluated the overall quality of a call.
This has been implemented on Three, Orange, EE, and T-Mobile.
I understand this can't be implemented until O2 implements it, but can we at least make the request? I'd certainly like to know how many other GiffGaffers would be intersted in having this capability on GiffGaff.
I'm not sure how many unused minutes and data we have from goodybags each month but if people are like me there is usually 200 minutes and data left over.
I would imagine that it adds up to quite a lot.
Could we offer this unused minutes and data free to charities.
On the proviso they buy a phone from us and keep at least £10 in top up.
Benefits would be more phone sales and members would be happy to see their unused minutes going to good causes so might be happy taking a higher priced goodybag.
Would be very good PR as well.
Obviously depends on how many unused minutes and data we have each month.
I was in Colombia for 10 days recently and couldn't access my voicemail:
- 443 simply didn't work;
- I hadn't set up PIN access to my voicemail and would be a bit reluctant to incur the charges that would involve.
That got me thinking: why not make voicemails available as sound files online? You go online (usually free in your hotel using wifi), log into your account, click on the voicemail message link and listen to it through your speakers or headphone. That way, it's free and you still have voicemail access in far-flung places where 443 doesn't work.
On the main page, under "My giffgaff", the first link is labeled "My payback". However, the next one says "Your recruits". Not a massive problem but would be nice to touch it up a bit
My idea is simple. When a member takes there payback as credit instead of been given the standard 3 months of free GG-GG allowances that they should be given 6 months. The first time I got payback I took £120 as credit to cover the next 6 months worth of goodybags but had to top up a tenner 3 months in just to keep my free GG-GG allowances even though I still had plenty of credit. Now when I put this in 'contribute' various suggestions we're made as to how much. For instance if you was only getting £10 then you shouldn't get the 6 months so it may need some tweaking and I don't even know if GG's systems would allow this but I just think if a member is willing to take there payback as credit, this way keeping the funds with gg, then they should at least be rewarded with the 6 months worth of free GG-GG allowances. Feel free to add your comments and ideas on how to make this idea a reality and if you like it then show your support. I believe it's a good idea as it benefits both GG and the customerEdited! I just to add thanks to everyone for your support so far. We've managed to get it to the 'under consideration' which is great but please still show your support for the idea and let's get this implemented as it's much needed! Feel free to add your ideas as to what kind of amount of payback you take as credit to get the whole 6 months free gg-gg so we can maybe get some structure to the idea. Or should it just be 6 months for everyone who elects credit? So thoughts please?
I don't know about you, but I have a partner who is also on GG. Great! we have practically unlimited calls and texts to each other. well it is until you realise that its 3 hours into a call and you have no minutes/credit left.
I petition GG to add an auto cut off to each call GG-GG of one hour as I have now wasted almost £100 on this.
giffgaff already have this implemented when one has no credit, so being cut off is something that happens as it is if you have no minutes/credit.
I also have decided to ask for it to be an opt in service due to the comments below thanks!
remember to get ideas noticed they need Kudos, to get them noticed give them kudos.
My idea is to double a data allowance on 7.5 Goodybag due to pressure from competitors.
Giffgaff could refresh their goodybags to stay step forward.
Talk Talk S plan -100 min -250 txt. -200 mb cost 5 pounds 1 month
but if you take it for 12 months price decrease to 3.5 pounds
Virgin media 30-day contract 150 min ,unlimited txt , mobile data 500 mb cost 7 pounds
Three 30-day contract 200 min, 5000 txt, 500 mb cost 6.9 pounds
How about adding the "extra minutes earned from incoming calls" function to all goodybags and not just the £5 hokey cokey? This would placate those people who run out of minutes because they don't realise they can't buy a second bag within the month.
The system is already there, so it shouldn't cost much more to add it to all goodybags - and maybe gigabags too?
While a gigabag is being used for phone calls, it cannot be using high-speed data so it is reducing loading on the network. That could be rewarded - by encouraging people to spend even more time not on the internet...
It would also help those who currently have to choose a £10 goodybag in case they need to tether, when really they wanted more minutes - especially when the current offer ends and newbies only get 250 mins.
I've already sugggested this in Contribute, but oldyorkie recommended putting it straight into Ideas. Please support this if you think it would encourage you to buy a goodybag. Let's get this to the ideas meeting, and then giffgaff can tell us whether it is practical or affordable.
Firstly I'd like to say that I think giff-gaff is brilliant, so thank you and this is just a suggestion.
Would it be possible to make extra data more affordable?
Say I buy a £5 goody bag, but then need to use the phone as a Sat Nav, I might need 45 mb of data, probably costing another £ 5. As other goody bag offers give more data, then I'd be paying more through incorrectly predicting my needs for the month.
So could you do data boosts? Say charge £1 for boosting a days use to 50 or 100mb?
Alternatively or additionally would you allow goody bag upgrading? So the ability to upgrade to the next level of goody bag for the cost of the difference? ..expiring the same date of original goody bag?
This idea has been posted before, but it's now so far in the Ideas Vault that ideas queen Hazel said that it would be best if it was reposted. Since the original poster isn't around any more I thought that I'd pick up the idea. It only got 8 kudos the first time round, but we think it deserves another think about; I can't guarantee that we'll implement it, but it deserves a second shot. Here's the original idea if you're interested - Vote on Accepted Solution after certain time without replies.
Idea in a nut shell:
After a certain amount of time we should allow members other than the original poster to set the Best Answer. If a post gets enough votes it should be set as the Best Answer.
Why should we do this?
It would increase the number of posts that are set as Best Answer. At the moment the Educators spend a lot of time setting BAs, but it could still be better. We want to identify and reward best answers so more is always better.
If members can also help set the BAs and they only have the ability to vote after X time (maybe 48 hours as a rough ballpark) then they will mostly be set by members who have been around the block a while and know what is best. This means that there will be relatively little chance of abuse for potentially a significant boost to Best Answer count.
What do you think?
Hi everyone as I see the giffgaff party has been announced and its in london and I believe it was in london last year .
As a country wide community I think the christmas party should be held each year in a different city .
I would imagine there would be a large amount of members who actively take part in the community who would love to be a part of the party but for one reason or another cannot make a very long journey or fund it either .
I think giffgaff should bring the party to the people who make giffgaff tick and let us meet the giffgaff team and likewise let the team meet us
the community is bigger than ever before so 'regional' events would have enough support where they didn't in the past...
and to make sure people who say there attending we have a nominal fee to book your place say £5 refundable after the event or donated to gg charity to avoid any administrative burden of issuing refunds. also non refundable in the event of cancellation and fees donated to the gg charity
This would give giffgaff the knowledge that the event would be a success and a full house
i posted this idea in contribute to gain opinions link provided
Thank you to all the members who put there thoughts and ideas into my original post i have brought there great thoughts into this full idea
I do hope you will all support this
Under Section 12.1 of the giffgaff terms and conditions, Your SIM card will be disconnected if your account has been completely inactive for a period of six months (http://giffgaff.com/boiler-plate/terms#Youruseofth
I propose that during December & January NO sim card will be disconnected, we currently live in a country with an ever increasing ageing population, lets try and do our very best for our
most vulnerable members of our community by showing them we care. Some elderly members may only receive 1-2 calls a year from loved ones abroad so may not top up or use there hansets very often so this will allow us to show everyone we have a heart. "a giffgaff heart"
Secondly as the colder weather gets worse each year we would be supporting our elderly & disabled members to have that extra lifeline to there families should they have any emergencies (that arent 999 ones of course).
This im sure could be implimented very easily by giffgaff and in time to really make a difference this christmas.
Please support this and show that we do care.
Tmobile had the MDA range, that were their own branded HTCs, and there was the massively popular Orange San Franciscos that were probably bought by more people off than on the Orange network.
So instead of a repeat of the most popular mobile used across all networks but sold on only one and sporting the orange square on the back (despite being unlikely it had ever been used on that network) why not have a giffgaff branded mobile in the same sense.
Other than the entirely obvious one of free advertising, it could also mean the community could pick out a spec they liked (including dual sim as mentioned in my other idea) and the manufactures of the ones in greatest demand could be approached and asked about a branding (to suit UK frequencies etc).
Also, if the only mainstream UK mobile company bringing dual sim smart phones into the UK was giffgaff, then there would be no shortage of people buying from here, and flashing the back logo to folk each time they made a call,
Eventually if you create enough demand, you can even guide the entire spec of a phone from scratch.
Anyone see any problems, or ways to improve on this idea?
After getting involved in the "Guiding principles for Ideas in 2014" thread it occured to me.
Why not have giffgaff deliver a personalised package to each member stating ideas they might be interested in?
This way members get to know and support ideas they'd like which leads to a better experience with giffgaff for them. This could be sent out monthly by email (Like your monthly usage statement) depending on the areas of giffgaff you frequent most often. So if there was a way giffgaff could identify the areas you had been really involved in, such as the 4G consultations, they could possibly send you a link to the idea "4G at no extra cost" which is actually under consideration at the moment. A mock up message could go:
Hello *insert username* at giffgaff we encourage our members to get involved and help giffgaff get better by suggesting ideas. Since you've been involved in *insert activity* we think you might like to support these ideas *insert links to ideas*
Members could opt in by accepting "You're happy to get info and offers from giffgaff" in your contact permissions. Maybe this personalised package could be sent with your monthly usage statement. If giffgaff offered this package to each member the ideas board would really light up and get going. It's possible that ideas that loads of giffgaffers would love are being ignored because they simply don't know about them! So in conclusion:
Every month giffgaff should send out a personalised package to each member with links to ideas they might like to support depending on their recent activity. This message could be included with the monthly usage statement and they could even complement each other if there was a proposal to increase minutes on a certain goodybag or what not.
Thank you for taking your time to read this; I'd really love to hear any awesome ideas or suggestions you guys have about this Thank you to @hazel22 for encouraging me to propose this idea
Edit: Spelling & Grammar
It would be interesting to know what percentage of SIM's actually become activated. It's quite likely there are many thousands sitting in cupboards and drawers everywhere, what a waste.
Perhaps an option to return unused SIM's to giffgaff ( free of course ) might save waste, the environment and also some money? Perhaps they're so cheep it doesn't matter?
The "Cheeky SIM" might, for some, go straight in the bin! Perhaps an option to return it, if unwanted, free of charge to save the planet could be interesting. Giving an impression, from giffgafff, that they really do care about waste.
I could go on but I think you get the general idea
Perhaps this has been suggested before? If it has, I can't find it.
This is a very basic idea and I would imagine that all members would benefit from it. When a member has a question about their account and goes to Ask an Agent, there should just be a box for submitting the problem/quesion without the need to answer set questions that are either difficult to answer or irrelevant to the member's problem/question.
Obviously the agent needs as much detail as possible regarding dates, amounts etc. so this should be stated at the top.
This suggestion arises out of my own difficulty in finally submitting my question in a way that the form would accept. I ended up having to put answers about balances, dates and where calls were made to that made no sense and had nothing to do with my question, just to get the form accepted and sent.
Buying a goodybag and then attempting to buy the Add-on afterwards:
Though the purchasing system has recently been greatly improved, some members are still trying to the buy Add-on after buying a goodybag. Some current members are still explaining that you must buy both goodybag and Add-on together (which of course is still correct), but since the system has changed, the purchasing selection panel tends to look as if you still buy a goodybag first, and then under the Blackberry Plan to just add £2.50 for the Addon if required.
I don't think the problem is widespread, but I think it's worth looking at.
Add a goodybag alongside the Blackberry symbol, or/and adjust the text to read:
Buy a goodybag here and add £2.50 for Blackberry services. You don't need to buy this if you have a Blackberry 10 OS
Clear purchasing selection.