I use the £5 Hokey Cokey goodybag and I was thinking that it would be a good idea if giffgaff could increase the MB for this goodybag as it is only 20 MB, whilst the £7.50 goodybag is 250 MB. I think that giffgaff should narrow down the gap a bit more, so maybe give 100 MB for the £5 goodybag.
For light use the PAYG call costs on giffgaff for calls & texts (10p/min & 6p each) are not unreasonable. However the PAYG data charges (20p for more or less any data and 20p/MB after 20MB) don't work for a smartphone as it will incur the 20p charge any day it is away from WiFi with mobile data on.
A "half size" version of the £5 gigabag with 250MB for £2.50 a month (and access to the 2p/MBfor data over this) would be ideal for light users of smartphones and tablets.
I have a suggestion for the emails we get about new posts in subscribed threads, currently it just tells us that a new message has been posted in the thread, and tells us who posted it. I think it would be much more helpful if we could get a quick preview of the post, even the first 200 characters of it, so we know if we need to click on it or not, especially when we are on our mobiles.
For example, if someone posted a small "thanks" post, we don't have to click on the thread name, then wait for it to load, then scroll down to the post, just to see that it said thanks, then close the thread, if we saw it in the email, it will save people (especially people who help the most) time as they can move onto another issue in the help and support category
The 4G goodybags have been announced today but the 4G data allowances are inexplicably lower than the existing 3G data allowances at the same price points.
The 4G spectrum and technology has a much higher capacity than the 3G spectrum and technology. Therefore if 3G and 4G are to have different data allowances, then 4G should have higher allowances than 3G. The lower data allowances on 4G goodybags make no sense at all.
4G also benefits 3G customers. The 3G spectrum is currently very congested, but the 4G spectrum is not because of its higher capacity. Customers should not face a disincentive to use 4G; lower allowances are a major disincentive. Unless customers are incentivised to use 4G instead of 3G, then the 3G spectrum will remain congested. As more customers start using 4G, the 3G spectrum will have fewer customers using its limited capacity, delivering greater bandwidth and speed for 3G customers. Therefore all customers should be enabled for 4G without a surcharge so that those with 4G devices automatically free up the congested 3G spectrum for those with older devices. Given the existing congestion in the 3G spectrum, if any customers are to have lower data allowances, it should be those who are using 3G in order to incentivise them to use 4G instead. Many consumers mistakenly believe that 4G is primarily about increased speed, because that is how the largest networks market it in order to justify unreasonable 4G surcharges. The main benefit of 4G to the networks is increased capacity, and the pricing should reflect this by rewarding customers who use a less congested spectrum. We don't have separate 2G and 3G goodybags, so why have separate 4G goodybags?
Therefore please enable all customers for 4G at existing prices (including those who use data without a goodybag) and abandon the illogically priced 4G goodybags.
Any chance giffgaff could place an identifying cookie on our SIM order pages?
For instance if someone uses my link and then browses the main site and then orders a SIM, the order is not linked to my payback, I would lose out even though it were me who invited them here.
Today, the 4G goodybags were announced in this blog post: http://community.giffgaff.com/t5/Blog/4G-Launch-Up
This idea is not about changes to the goodybags, but actually how they'll be marketed.
Giffgaff have created 4 goodybags that include 4G internet. These are priced at £10, £10, £12 and £15. These fall in line with the current 3G goodybags also priced at £10, £12 and £15.
However, they have different contents. For example, the 3G £10 goodybag curretly has 500 mins, unlimited texts and 1GB data. But the 4G £10 goodybag for non-existing members will have 250 mins, unlimited texts and 500MB data.
My thought was that this could soon become very confusing. As pointed out by @essie112mm the BB Add-On/Blackberry Plan situation has all become a bit complex recently, and it would be ideal to avoid the same problem again.
Idea: To market the 4G goodybags with a different name. We would have goodybags, gigabags and '4Gbags' (or something similar).
Cost: Not a lot, just a bit of thinking about it really
How it would help: It would mean that giffgaff newbies who don't regularly use the website don't get confused. Threads on Help & Support will be clearer making it easier to help those who need it without having to ask more questions.
'Goodyb4gs' or 'Chattyb4gs' by @stevepritchard
'Superbag' by @mattsmith100
'Smartbag' by @essie112mm
'4Gigabag' or '4Goodybag' by @bonzo123
'Speedybags' by @root2
I want a giffgaff App developed for Android/iOS smartphones/tablets which allows users to make/receive calls and send/receive text messages using the giffgaff mobile number using the internet through WiFi. The calls/texts will be routed through the giffgaff via the internet. The user experience should be the same as using the normal giffgaff mobile network. The tariffs would remain the same.
This will immensely benefit users in the following way:
- Allow giffgaff users to be in touch in areas where there is no/weak signal.
- Provide free roaming anywhere in the world. (One just needs to connect the phone/tablet to the internet)
(Few years back, Vodafone had come up with a device which connects to the internet and provides the user with a mobile signal. This was meant for areas with weak signal.)
Presently, Vectone mobile UK offers such an App. Once the App is installed in smartphone/tablet/pc, users can make/receive calls and send texts using Vectone mobile number over WiFi from multiple devices.
Please feel free to discuss this idea and send in your thoughts/suggestions.
The idea is to have a special type of goodybag that rather than having a fixed bundle of data, text and calls actually contains no allowances BUT an up front £5 worth of special PAYG credit instead and include free calls for each incoming call.
Why you ask would anyone want that? well rather than fixed allowances of mobile use it is a paid up front allowance of credit BUT all at PAYG special rates for the duration of the goodybag (30 days). The special PAYG rates will apply to not just the amount of special credit in the goodybag but extends to special rates on all further use from normal airtime credit whilst the goodybag is live.
This would fit a niche where people at the lower end needs don't fit into the existing goodybag offerings and tend to use PAYG (but keep a very careful eye on use, especially where data is concerned) or some who occasionally buy a goodybag but can't get the allowances that really fits their needs without having to separately use additional airtime credit.
For instance MMS, special numbers (0845, 0870 etc) international calls and roaming charges aren't included in any goodybag and require the additional use of normal airtime credit.
So my suggestion is to have new type of goodybag called a bargain bag which includes £5 worth of special credit and the Hokey Cokey facility of adding minutes for each incoming call.
With these special PAYG bargain rates as an initial suggestion.
Calls: 5p per min (normal PAYG price 10p)
Text: 2p per text. (normal PAYG price 6p)
Data First 20mb per day at 20p then 2p per mb. (normal PAYG price 20p for 20mb then 20p PER mb).
0845/0870 etc numbers 8p (normal PAYG price 12p)
MMS: 8p (normal price 16p).
Other charges including international calls/text and roaming rates could also contain say a 10% discount.
Edit: changed image to a much better one courtesy of @jtemplar (thanks) and modified special calls to 8p from 10p
So over to you to tell me what you think and as always comments and support welcomed
Not sure if it's right to repost an idea here, but I was hoping we could do the Egg hunt from last Easter again this year.
Here's the original idea, which most of you will probably remember from last year -
In the run up to Easter, there could be some 'Easter Eggs' put around the site, Facebook, Twitter etc.
For example, a little picture or phrase that if clicked, means you win something.
This could be actual prizes or some payback points, or maybe entry into a raffle for a load of chocolate!
THIS IS THE BIGGEST THING TO HAPPEN TO GIFFGAFF SINCE IT BEGAN AND I'M NOT IMPRESSED WITH HOW ITS BEING HANDLED.....
I am really amazed that when I logged into my Giffgaff account this morning at the complete lack of up to date information about the Giffgaff 4G service. A pretty screen saying "Get on 4g" and "You need a 4G sim"
I as a customer and like lots of other customers are going to have lots of questions some of them stupid but then thats what an FAQ is for.
WHERE'S THE FRONT PAGE FAQ LINK ABOUT THIS CHANGE TO 4G AND IF THERE ALREADY IS AN FAQ WHY IS IT HIDDEN AWAY????
I don't want to have to spend hours trawling your message boards to glean details. Its really simple guys .....this is basic stuff so shame on your managers but so typical.
People will want to know basic stuff like....
- Will the 4G sim still provide a solid service if the 4g signal drops off and all I'm left with is a 2g/3g service?
- If I order a 4G sim from you now will my old 3G sim be deactivated when I plug in the 4G sim?
- Can I use a 4G sim in a 3G phone until I'm ready to upgrade? (see next question)
- My backup phone is a 3g model if my 4g phone breaks and I switch back temporarily will the 4G sim work on my emergency backup?
- If I get the 4G sim you are trying to push on me but I'm not happy with the pricing can I continue to use this new sim but on a 3G bandwidth?
- Will (as some other networks have done) you throttle the 3G signal to try and force people onto the 4G service? (naive question I know, but it has been done elsewhere)
And there is lots more I'm sure. You just seem to have excitedly thrown this out there without preparing people for the launch....so frustrating and short sighted. And if you turn around and say ....
I have been thinking about this for a while and if, like myself, your a regular to the ideas board then you have to agree that it's in a bit of a mess!
There's been a couple of threads in 'contribute' about how to sort it out, one created by myself and we've recently had where anyone can report duplicated ideas which is good but it's still a mess.
There are many ideas that have the status 'were looking into it' or 'working on it' ect and the last update is like 2 years old! I've found some even older than this!
The problem is the ideas are coming in faster than ever and there's that many 'new ideas' that have reached the required 20 Kudos but there labels are not changed and they're months old and there pushed back by all these new ideas. You must see what I mean?
I've got ideas that are months old with over 50 and 100 Kudos on that are still set as new idea which is frustrating as ideally you would like the idea to go into the meeting while it's 'trending' on the board, in an ideal world.
So if you agree with me so far then the question is what do we do to sort it out?
This is why I've posted this idea. I'm gonna add here what I things I think could help but everyone else is invited to do the same and support the idea so ultimately we get our ideas board running smoothly again.
Right and I know this probably won't be popular but for the time being stop any new ideas been posted which would allow time for all the current ideas and there status to be worked through and sorted appropriately.
I think in the time new ideas were suspended GG need to use a dedicated team who work on just this forum to do all the work to sort it out. There could be eds or even members given special permissions just to do the task.
I think the way new ideas are rated needs to be changed. At the moment it only takes one other member to Kudos your idea for it to officially go live.
I suggest a more rigorous system for new ideas to go through before there submitted to root out duplicates at source and also stop people posting loads of ideas-one liners that nobody really looks at but they bump all the trending ideas that people have put time and effort into nowhere unless you really know how to look! This can be really annoying!
While I know there are guides out there as to how ideas work but there's nothing that gives you specific advice telling you to do your home work, layout of the idea, what happens after you post your idea like how it
needs to reach 20 kudo in 3 months to get into the meeting, something that explained what all the status mean ect.
But put this all together into some kind of guide a member was prompted to read before posting there idea.
Well that's me for now so I hope you will get behind this one and help make the ideas forum a much smoother, better place to use!
The op will be edited accordingly due to any suggestions that come up so keep an eye out for changes.
Well over to you guys?
I think that giffgaff should double the amount of data we get with the £7.50 goodybag. This is because 250Mb is nowhere near enough to last a month. Also the jump in data from the £7.50 goodybag to the £10 goodybag is a huge extra 750Mb and i feel that gap should be closed a bit.
If you agree please show support and share with your friends.
With enough support I hope giffgaff will notice this post
Thank you all
Idea: Have the daily digest sent as a PM aswell as/or instead of an email
I like to get the daily digest so I can see if ive had a good day Kudos wise, however as I get quite a few emails come through in a day from gg mentions, uni and other assorted things, its very easy to miss the daily digest email in my inbox!
So my proposal is that we can chose the option to be sent the digest by and automated PM as well as an e-mail or just the PM if prefered. That way the daily/weekly digest is more easily accessed and noticed by the recipient, rather than it just falling into a pile of unread emails.
This could be done for both mentions and kudos recieved daily or weekly, and also be used every time you get a best answer, as its difficult to notice when you have recieved one. I believe it has recently proposed that the best answers be included in the daily digest too.
There have been quite a few daily digest suggestions as of late so maybe we could have a review on how the messages can be improved and made easier for members?
Thanks for reading,
Kung Fu Master Alice Powell
Please leave comments if there is anything you would like to add or suggest
So I only recently became a Giffgaff user and I noted that the short codes/USSD codes are quite extensive and massively useful but if you can't remember the code you want or need and haven't input all of them into your phone then they are quite fiddly to find when you are on the move. So possibly having a directory of these codes on the Giffgaff app would not only mean you have constant access to them at all times but they are right there where you need them.
Just got a idea why the app shouldn't make use of the android's default back key instead of UP button on top left corner. Most of the users would be accustomed to default back key I believe.
Developers what's your say?
As we all know if we buy a new phone. Say a blackberry 9800
you need blackberry services. but you renewed your goodybag three days ago. currently we have to wait until the next goodbag starts instead of just adding it. With all other networks you can call them and add BIS or BB services when you get your phone.
Please GG can this feature be added. I need BB adding now and i have to wait till the 16th march to get it on.
I cant even add bb services or my email address or contacts till its on.