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ivida

Online usage history (itemized billing)

Status: Working On It
by ivida on ‎17-02-2010 01:05

This is another idea that has been brought up several times in various forms (see usage-history tag), but

haven't yet made it to these pages. I feel very strongly about this and would like to promote this also here: 

the idea is to implement a  'Usage history' or 'Itemized billing' under My_giffgaff on the webpage.

 

I prefer the 'Usage history', as i think the important aspects is that it enables one to monitor usage

(data is transferred, but of course also calls, and txt messages), not only the bill/balance at the end.

 

It would be a feature that underpins transparency and is very much in line with the philosophy

of giffgaff as an internet based and community oriented company. 

 

Status: Working On It
29th July 2014: Further work has been done on the Enhanced Dashboard which was previewed today in the office - later it will be available to our Beta Testers for feedback and we're looking forward to eventually releasing it to all.
bwals92

Deleting a goodybag

Status: Implemented
by bwals92 on ‎04-06-2010 12:21

I think it would be good if there was an option to delete goodybags so you could buy a new one (before the month is up), especially when your minutes are low. This was a problem on my old network too, I had to wait a few days before topping up again because the 'bundle' hadn't expired yet.

 

Also, I can't see why networks don't have this option. My friend and I were talking about giffgaff the other day and he said he needs to top up again as he's used his minutes already, but this was only after 15 days. Sometimes people have months where they overtalk and need to top up again.

Status: Implemented

29/09/2014:

 

Hi, I'm Chris, QA lead at giffgaff.

 

A big thank you from everyone at giffgaff for the idea, it has been a massive piece of work but it has now been delivered. We hope you enjoy the new functionality!

Call Catcher gives you the facility to find out who has called if your phone has been out of coverage or switched off. Once your phone has coverage or is switched on, you will receive a text message telling you who called and the time/date.

 

Kudos this if you would want this feature.

Status: We’re Looking Into It
29th July 2014: The main stakeholders that would be involved in this making this Idea happen are meeting tomorrow to discuss the details; i.e. how many would it benefit, cost, technical implementation. We'll update you as soon as we can.
stuzl

0845,0870 numbers in goodybags

Status: Under Consideration
by stuzl on ‎24-04-2014 12:17

This has been covered before but I'm making a slightly different argument.

 

According to wikipedia http://en.wikipedia.org/wiki/Non-geographical_telephone_numbers_in_the_United_Kingdom as of 2009 no revenue sharing is allowed on 0870 numbers and 2p per minute for 0845.   I don't see why 0870 numbers at least can't come out of goodybag minutes.  As for 0845, why not use 2mins for each 1min actual time or something like that or 1minute + 2p

 

I find it terribly frustrating as I typically have 95% of my minutes left but still have to pay for these non-geographic numbers.


Both 0870 and 0845 are inclusive in minutes on BT landlines with BT subsidising the 2p on 0845 numbers.

 

Giffgaff were ahead of the game making 0800 numbers free on a mobile network (rediculous that others charge).  However Ofcom are going to make it manditory for 0800 to free across the board.  

 

So why not get ahead of the game again by being fair on 0870,0845?   It would be good for reputation

Status: Under Consideration
Hey folks, it's our understanding that most 0845 and 0870 numbers are now defunct - however that some are still allowed to remain. It's for this reason we're going to look into this idea by finding out how much it would cost us to incorporate the numbers that are left into our goodybag range. Thanks for the interesting idea.
roshpl

New goodybag with allowed tethering

Status: Implemented
by roshpl on ‎02-06-2014 10:37

Maybe it is good time to introduce new goodybag with allowed tethering?

I think in 4g era it will be good to follow market and introduce more goodybags with 2gb and 3gb data and tethering.

In my opinion it supposed to be:

 

£12,50 500min unlimited text and 2gb data (allowed tethering)

£14 500 min unlimited text and 4gb data (allowed tethering)

 

What is your opinion GG and others?

 

Status: Implemented

19th October: This idea was implemented on the 24th September when we brought in the £15 goodybag with 3GB to tether. Thanks folks. 

jnm21

Calls & texts from laptops & tablets: o2 Tu Go for giffgaff?

Status: Under Consideration
by jnm21 ‎10-08-2013 20:51 - edited ‎10-08-2013 21:47

Just came on here to search for & give Kudos to any suggestions for this - the only thread I found was back in March when the feature was unknown & wasn't picked up - currently only available to o2 pay monthly , but this feature would go down a storm with GG users.

 

I have been testing it today & have to say (in agreement with a very good Android app review) that it does seem to work better on higher end phones (could not call on my SG mini, but on the SG note it works perfectly).  This may be the thing that brought me back to GG after the data charging fiasco.

 

link to o2 page for those interested:

 

http://www.o2.co.uk/tugo/want-it

 

 

A couple of media links:

 

http://www.bbc.co.uk/news/technology-21623810

http://www.gizmodo.co.uk/2013/03/o2s-tu-go-app/

http://www.mobilemadesimple.co.uk/tugo-the-low-down-on-o2s-latest-app/

 

 

Vodafone users looking jealous!

 

http://forum.vodafone.co.uk/t5/Chill-lounge/Tu-Go/td-p/1367196

 

 

Please can you seriously consider this one?  This plus the improved £10 GB could make me consider trying GG again.

Status: Under Consideration
29th July 2014: Quick update to let you know this is still progressing. An app like this is very much on our radar - we've been exploring options and will update with more details when we've made a decision.

This idea was brought up by several posts earlier (see 1,2) and Vincent has even posted

a partial solution, but apparently it hasn't yet made it to this page.

 

The proposal is to have the possiblity to handle more than one SIMs from

a single account. This would be useful for companies, families, couples

and any other groups, if handling of the SIMs' administration/finances

is performed by one person.

 

The point is not necessarily to have only a single account for the SIMs,

i understand that at the moment the system requires the creation of an

account for each SIM.

 

The point is much more to have the possibility to define a master account from

which you can access relevant settings of all the SIMs within the associated pool.

Not only to top-up (this is not a problem as you can top-up any number through

the giffgaff pages) but also to activate/inactivate  auto top-up or set speding limits, etc.

 

Another important aspect of a company/family pool os SIMs would be to handle the

credits more flexibly: to have the possibility to transfer credit from one SIM to

the other.  Tthere was some discussion about  implementing some form  of credit

transfere on giffgaff (1,2) - in my opinion company/family SIM pools would be a good

argument to push such a feature and also an excellent context for the development

and testing.

 

Status: We’re Looking Into It
29th July 2014 - Due to the fantastic member demand on this and other similar ideas (another 91 Kudos on one about switching accounts), we will continue to investigate this Idea. With the amount of work involved it will be a big ticket item taking up a chunk of resources, however recent research we've done shows that implementing this Idea would benefit potentially 43% of our current memberbase. We'll continue to provide updates as it progresses.
deffers90

Allow Goodybags to be used in EU

Status: Under Consideration
by deffers90 ‎03-04-2014 16:05 - edited ‎02-05-2014 11:22

When the scrapping of roaming charges comes into force later on next year (see bbc news story
http://m.bbc.co.uk/news/world-europe-26866966 ) I propose that we are able to use our normal goodybag allowance with in the EU.

I'm not if this would be in the pipeline or not but I know networks aren't allowed to charge more for calls etc than in their country of origin, but I think it would be popular with other giffgaffers

Status: Under Consideration
Definitely something we want to focus on for next year, sit tight and we'll update you as soon as we can. Thanks for the fantastic amount of support.
ssingh

Pay As You Go - Blackberry Add-On

Status: Implemented
by ssingh on ‎20-05-2010 19:15

So far only 2 mobile providers in the UK offer blackberry services on PAYG; Orange and T-Mobile. At £5 a month with Orange you get access to the Blackberry Internet Service (Email,Blackberry Messenger, MSN Messenger, Facebook, Twitter etc.). Orange however for texting and calling is quiet expensive. If GiffGaff were to offer Blackberry services on its PAYG service, it would give GiffGaff a competitve advantage in the market. It would firstly be an affordable choice for texting and voice calling, but what would set it out amongst the other providers even more is that they offer Blackberry on PAYG.

erikslom

4G at no extra cost

Status: Under Consideration
by erikslom on ‎13-10-2013 13:04

Hello all,

 

As many of us are excited as 4G is finally rolling out in the uk. Has it not occured to you that it could cost extra, much like EE are charging loads more for the service.

 

Well as giffgaff is know as the 'affordable'  network I belive that it should be implemented free or at very very little extra cost.

 

The network 3 (THREE) are not charging user anymore so it would be just like connecting to 3g everyday. This is a massive selling point and my friend has moved to three due to this news, so to stop users from moving we shouls annoce that there would be no major price differance if any on the new 4G network.

 

Thanks, please support me with a kudo if you feel its a good idea (only if you want to, Im not asking you to, but feel free to do so)  

Status: Under Consideration
The consultation is currently up here with our Day 1 offer, please do give us your feedback here: http://community.giffgaff.com/t5/Contribute/4G-Launch-Update-Official-feedback-thread/td-p/12127982
saadiyahk

top up £5

Status: We’re Looking Into It
by saadiyahk on ‎06-05-2014 14:47
Hi, this is a little idea.
The minimum top up is £10 so maybe giffgaff should let us top up £5. I'm a light user and don't need much of anything. So being able to top up £5 would be nice.
Status: We’re Looking Into It
We're going to look into this Idea and check if the same financial constraints which stopped us from doing this before are still a blocker for this. Thanks for re-raising and the amazing support this Idea has received.
cklang

Allow members to cancel queued goodybags

Status: Under Consideration
by cklang ‎01-05-2014 13:51 - edited ‎01-05-2014 13:51

Hi all,

 

I have a very small idea that may benefit some and free up agent time a little!

 

Allow members to cancel queued goodybags... This would save having to contact an agent to do this for you and shouldn't require much in the way of implementation (given that queued goodybags aren't in use).

 

How does this sound?

 

Kim

Status: Under Consideration

2nd September 2014: Afternoon folks, we've spoken about this again today and will wait to review how much of an impact the problem has after we've launched re-purchasing. We believe from information of the agent cases coming in that part of the problem is members buying the goodybag thinking it will start straight away. On top of this, the refund mechanism is cause for concern, as it could potentially add an extra risk to the process (refunds not going through), giving us another plate to spin. Alas, we'll discuss and see how repurchasing changes the situation, if it doesn't - we'll look at how we can implement this idea. 

think_of_tomoro

Direct Relationship with Apple (+resulting possibilities)

Status: Implemented
by think_of_tomoro on ‎13-09-2012 22:53 - last edited on ‎27-05-2014 10:18 by giffgaff Educator

Hi guys,


As there is bound to be a new iPhone in a years time(1) and in the future there may also be yet smaller SIMs than the coming nano SIM(2) or maybe something totally groundbreaking and new that networks need to know about(3), I think it may be time that giffgaff get's hold of Apple and requests to be updated about coming features of product releases before the product announcement so their customers are not to be left potentially for months without required items to use their device (like the nano SIMs(4) and instead can have what they need as soon as shipping happens.

I thought of this as the latest blog post(4) stated the following:

"since we do not have a direct relationship with Apple, we have been acting on assumptions and rumours like everyone else until yesterday"

Basically saying that Apple do not tell giffgaff about features which will be in the latest devices (probably because they don't sell iDevices). This is also occuring with other companies (not just mobile netorks) and they too do not find out about new features which could have a bad affect on their business (in giffgaff's case: lose of many customers, less people suggesting the network and looking bad to others not being upto speed with technology)

Now, I appreciate this may not be very easy to do as "giffgaff don't sell iPhones and Apple won't benefit so they don't bother to tell them etc..." or what ever the reason is but maybe giffgaff could come up with some other arrangment with Apple. Maybe one of the following just for example:

Agree with Apple on how many devices on the network are the latest version so Apple know that giffgaff will be helping them grow and it would be benefitial to tell them of latest features which could affect them 

 

Agree with Apple that O2 can tell them as they are an MVNO


Pay a small fee to get info (maybe not the best but possibility as giffgaff would then be prepared)
giffgaff could sell the iPhone 5 and future versions as they are likely to sell and as I have been told, Apple only care about those who sell it so this could be easier etc, etc, there are dozens of things that potentially giffgaff could agree with Apple on so they benefit on information when it's announced to big companies, just like other networks and make sure that they keep it all secret.

 

Why do this?


As we know, giffgaff are going to take a couple of months to get the nano SIMs needed (evidently too late for the release of the iPhone 5) but if they got told in advance (say when the other networks found out) next time then maybe they would be ready with the necesary technology for these devices and save losing customers and not benefit from the millions of devices to be bought which could use giffgaff.

It's clear that this major phone release was missed by giffgaff (not having SIMs needed) but next year or the year after when the next breakthrough, network dependent, technology is brought to a phone giffgaff need to be ready (so they can benefit from keeping customers and gsining more!) and will know just like the other networks.

Also, after the release and people have chosen wheher to go to another network who provides nano SIMs, giffgaf could show stats of how much (or maybe little they lost (although would be pointless in that case)) they lost by being kept in the dark to Apple to help them maybe be recognised and be updated from them to save them next time!


EDIT: As some comments have mentioned, having a relationship with Apple could also lead to:


Having asigned giffgaff internet profile on iPhone
Possibly hot spot tethering
Possibly visual voicemail
having the name giffgaff at the top of the iPhone instead of O2 UK
voicemail button could work

Cheers,

Jamie

Please support by clicking the gold star :smileyhappy:

(1),(2),(3),(4) within spoiler
(1)iPhone 6?
(2)diddy SIM or picco SIM?
(3)injected SIMs or network run trackers/identities? (who knows with Apple!)
(4)read the latest blof post for information regarding nano SIMs taking a few months to come here: http://community.giffgaff.com/t5/Blog/giffgaff-nano-SIM-update/ba-p/5953002

Great news that this is now an implemented part of giffgaff for all of us! Thank you for the continuous support and feedback on this idea, it has been great and overall has had a great end result!

 

[Edited: Resolved HTML issue]

Status: Implemented

24th May 2014: As of 9 hours ago giffgaff is now an official Apple carrier, which means that you can install the giffgaff profile on your iPhone to enjoy new functionalities. Read more on our Knowledge Base Article here.

think_of_tomoro

giffgaff nano sims

Status: Implemented
by think_of_tomoro ‎17-07-2012 09:40 - edited ‎24-09-2012 20:01

Hi guys,

 

As giffgaff once discovered, the iPhone holds the top three spots as the most used mobile phone on giffgaff. News in the last few months rumours about the next iPhone (bound to become high in the leader boards for giffgaff like its brothers) and it may possibly have a nano sim on board which is considerable smaller than an ordinary sim. The link below shows about the possibility of Apple using nano sims:

 

http://www.idownloadblog.com/2012/06/01/apple-nano-sim-accepted-etsi/

 

So, if Apple really do have nano sims coming to their device supposedly due for the Autumn and it sure to be a big hitter for giffgaff users giffgaff may need to take the risk and buy some in ready for the release.

 

Why do this you may say?

 

Well, nano sims are being made already and being bought by some European countries, shown in the below link:

 

http://www.idownloadblog.com/2012/07/16/european-carriers-iphone/

 

Now your next question is going to be along the lines of "why can't you just cut them down like the micro sims were?", well it's not that simple. Nano sims are both smaller and thinners, this means they can't just be put in a cutter and cut down!

 

http://www.kompyuteran.com/2011/11/do-not-use-sim-cutter-to-have-a-nano-sim/

 

With nano sims a possibility for the next iPhone (bound to be as successful as its brothers) and non existent at GiffGaff yet, this could result in many hundreds if not thousands of lost members as they won't be able to use GiffGaff on their next iPhone. You may say "GiffGaff have just started doing microsims so they're not going to do nano ones anytime soon", that is true but when a large amount of members possibly leaving the network due to the possible sim change it is something which needs doing to keep members from leaving.

 

Thank you,

 

Jamie

 

(think_of_tomoro)

Status: Implemented
This is now implemented. Thanks for the original Idea and for everyone who voted and commented. :smileyhappy:
fusionblue

Auto Renewing Goodybags

Status: Implemented
by fusionblue contributor on ‎25-04-2010 19:02

Would it be possible to have an option to set the goodybag to auto renew at the end of the billing month, or the system texts you to confirm if you want to renew ("reply YES to confirm") and then charges another £10/£35 etc for the next month?

 

At least this way it emulates pay monthly services but when you decide you don't want it you can just let it expire.

ski_31

Allow goodybags to recur from credit

Status: We’re Looking Into It
by ski_31 ‎25-04-2014 20:50 - edited ‎08-05-2014 22:04

Hi all :smileyvery-happy:

 

I did some searching to see if this idea has been submitted before and I couldn't find anything. Please forgive me if my searching wasn't thorough enough and there has been this idea before.

 

The idea

 

 The recurring goodybag feature is great because it gives people a feeling that you would have with a contract - without the boundaries. However, you can only recur a goodybag from a credit/debit card and I (and I'm sure many others) think that it's time to allow goodybags to recur from airtime credit.

 

Implementation

 

This shouldn't be hard to implement is there anything that I have missed that makes this not possible?

 

Benefits

Here are some benefits of this idea being implemented:

  • Some people (like myself) will never use a credit/debit card on giffgaff for different reasons and to have the possibility of having a goodybag recur from airtime credit will make the usage of goodybag bundles so much easier.
  • People will get a real good feeling of being able to directly use their payback points that they worked hard to earn over the course of the 6 month period as money for goodybags.
  • It will save people the trouble of logging into their giffgaff account monthly just to activate a goodybag that is the same every time.

Hope you like this idea and if you do please kudos and comment to support. I know that a lot of you don't use airtime credit for goodybags but this is honestly something that is missing from giffgaff and really needs to be implemented.

 

COME ON GIFFGAFF LET US RECUR GOODYBAGS FROM AIRTIME CREDIT! :robotvery-happy:

 

Cheers,

Sami :smileyhappy:

 

Edit: Including one of  my comments below in the idea post because I think it is a valid thing to put in:

 

"

Not really @hasan249 the recurring goodybag feature is great many people use it and it is of course optional :smileyhappy:

 

If goodybags can be recurred from credit/debit card payment then they should be able to be recurred from airtime credit, I am honestly quite surprised that this is not a possibility at the moment and if there is a valid reason why this cannot happen then I would like to be educated about it :smileyhappy:

 

Of course if there is not enough credit left to purchase another goodybag in the month that follows then a goodybag won't be purchased, and maybe giffgaff can send a reminder to people to top-up if their balance is low so they can continue to enjoy the bundle in giffgaff goodybags :smileyhappy:

"

Status: We’re Looking Into It
29th July 2014 - Because you can only top up £30 at a time, we think this idea would be most beneficial for members getting enough payback to fund this. Taking our most popular cheapest bag, we think members would need to receive £60 at least in payback to fund recurring goodybags til the next payback. After some initial investigations, we think implementing this Idea would benefit less than 0.5% of our memberbase. However we don't have a decision on this Idea yet as we need to look into the difficulty of technical implementation and cost. We'll get back to you when there's more updates.

Queuing goodybags is one of the unique selling points of GiffGaff, recurring goodybags are not a USP (in fact they are basically one month rolling contracts which most network do).

 

There is no technical reason that make queuing and recurring goodybags incompatible. So there should be no reason to remove them.

Status: Implemented
Hi guys - the day has arrived - queued goodybags has been brought back :smileyhappy:
hg

Do YOU want a MicroSIM ?

Status: Implemented
by hg on ‎08-06-2010 21:48

 

With the release of the iPhone 4, there is obviously an increasing interest in obtaining MicroSIMS.  However, I wonder how many giffgaffers would actually need one ?

 

I thought it might make it easier for giffgaff if everybody who does / will want one says so in the same place, instead of in multiple posts spread over the site.


May I suggest, therefore, that if you do need MicroSIMs to be available from giffgaff, you indicate in the usual manner, by clicking the star on this post ?


No reason why people can't add their comments as well, of course, but the main purpose is to give giffgaff a straightforward count of how many people would want one - and therefore whether / how soon it is commercially viable to provide them.


Regards

 

hg

 

Status: Implemented
Just to reclass this idea as implemented and update the relevant link! http://community.giffgaff.com/t5/Blog/Launching-Micro-SIM/ba-p/4256693
figment_uk

"You cannot have two active SIMs"

Status: We’re Looking Into It
by figment_uk ‎04-07-2014 13:37 - edited ‎05-07-2014 20:40

Considering that many people now have multiple devices and therefore need multiple SIM cards, I feel that the SIM activation pages are very unhelpful and need to be more user friendly and intuitive, thereby improving the member experience.

 

As it stands right now, a member with an existing SIM entering an activation code whilst logged/logging into their account is greeted by the SIM Replacement (SIM swap) page, with the very unhelpful statement:

 

"You cannot have two active SIMs. Activating a new SIM will deactivate your current SIM." 

 

The member then has the option of continuing with a SIM swap, or backing out of the process. This results in members doing SIM swaps when they really wanted to change their number or register a second SIM, or backing out and not knowing where to go from here. This does nothing for the overall member experience, and causes members to become confused or frustrated by the whole process, and possibly them spending ages searching the knowledgebase or asking in the community.

 

The idea

I feel that this process could be much improved with a little modification to the current process flow, so that when an existing member enters the activation code from a new SIM they are presented with a series of option buttons or links, each taking or guiding them towards the correct path

 

For example

 

 I want to: Action
Move my number to a new SIM  Starts SIM swap procedure
Activate a replacement SIM  Explanation before starting SIM activation
Activate an extra SIM for another phone/device  Instructions to activate SIM on a new account
Change my number whilst keeping the same account  Instructions to change number via agents
Have an additional SIM on the same number  Explain this is not possible and give alternatives

 

Benefits:

 

  • Better overall member experience
  • Reduction in erroneous SIM activations, therefore reduction in cancellation requests
  • Reduction in Help & Support and agent questions relating to SIM activations

 

If you would like to see this idea implemented, please support it by clicking the Untitled-1.png button at the top-left of the idea

Status: We’re Looking Into It
Simple Idea for great benefit, this is brilliantly laid out - thanks Figment and everyone who supported it. This idea has preliminary gone pass our Head of Member Experience and our Member Experience change champion. Next steps is to be scoped as a project and prioritised. Thanks again. Nice One.
xpz393

Dedicated giffgaff 4G news page

Status: Implemented
by xpz393 on ‎21-08-2013 11:17

The idea:

A dedicated giffgaff 4G ‘news and updates’ page, perhaps www.giffgaff.com/4g similar to www.tescomobile.com/4g and the other networks who have had, for several months, a page dedicated to the benefits of 4G and details of a likely timeframe. A way of registering for e-mail updates would also be fantastic.

 

Why:

There is huge interest in 4G from quite a significant number of users, myself included, who would like reliable updates on the giffgaff 4G situation, yet there is no recent official communication regarding 4G from giffgaff. Searching the giffgaff website for this information yields a lot of member opinion/speculation. A wider Google-search just yields an article from November 2012 featuring Gregg Baker’s (of giffgaff) comments, but this is very out of date, and again contains no specifics.

 

This leaves those of us wanting 4G ASAP in a state of limbo. Should we continue to wait for official communication on likely timeframes, or should we defect to one of the mainstream networks? An official giffgaff 4G news/updates page would at least give some certainty to the situation.

Status: Implemented
http://giffgaff.com/4g - thanks for the suggestion and congrats on being our 500th implemented idea. We will keep working on this page to add further functionality during the lead up to 4G next year.
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