on 25-07-2011 10:44
I've been on some sort of rolling contract with 3 and I just called to get a PAC code so I can switch my second phone to giffgaff. I was kept on the line for 25 minutes while they came up with all kinds of mad offers to keep me in the contract. None could match the 10 pound goodybag.
So here's the top tip bit. Just say 'I'm recording this call and will be sending the recording to trading standards and offcom. Please supply me with a code"
Sorted in seconds...
on 25-07-2011 11:00
on 25-07-2011 11:43
i thought three customer service was very nice to me when i complained about signal problems in my area which had gotten worse for some reason, thats the problem with living in a valley with three only doing 3G signal.. 3g signal is rubbish at long distances..
Anyway.. i phoned them up and they happily let me cancel my contract which had at the time 10 months left.. for FREE! i thought aww how kind, they said they would allow me to cancel as no work will be planned in my area for at least a year
I thought this was excellent customer service, and if i move in the near future if o2 havn't sorted out there completly rubbish 3G signal i will probably go back to them as i used to get proper 3G H signal everywhere except my house.. middle of a field i got it boom fast internet.. o2.. oh your not in a town so you have no chance of getting 3G eughhhh...
but that was just my personal experience with them and i thought they were very helpful and whenever i called them throughout my contract if there were any problems they were happy to help..
Wonder why they were different to you guys? hmm.
on 25-07-2011 13:47
It could be because I was a very high value user last year...I was in France living in a tipi and was running up >200gbp bills. I'm moving all my French usage to a french lycamobile sim. Now if giffgaff could partner with a French operator and come up with a good roaming deal...
on 24-04-2013 18:00
Three gave me a hard sale last time I tried to get my PAC. I can understand it from their point of view (in fact, I'm afraid I was one of those they convinced to stay with them for another year).
However, this time round I couldn't get reception at work; I told them that and the conversation took only about 5 minutes in total.
So if you want to get a PAC code quickly from three, I recommend telling them you have no reception where you work (if they ask, you could say you work in a large building or something, and that others have reception there); then you shouldn't get the hard sell, as there's nothing they can do if you don't have reception.