What are the goodybags and gigabags?
This guide will explain how calls, texts, data, goodybags and gigabags work, the benefits of them and how to get your hands on one.
What is a goodybag?
A goodybag is a bundle which contains a given number of minutes, texts and data. This bundle is available for use during one month. If you use all your allowed minutes, texts or data before your bundle expires, you will be able to keep on using your giffgaff number, but you will be charged the standard PAYG rate.
The available goodybags are:
|£5 Hokey Cokey||60||300 (+ extra minutes, see below)||20MB|
|£10 Goodybag||500 (special offer, terms apply)*||Unlimited||1GB|
* The £10 goodybag contains 500 minutes for all members who joined before the 31st of March 2014, or 250 minutes for the members who joined from the 1st of April 2014. The data and text allowances are the same for all members using the £10 goodybag.
Please note: you can only have one active goodybag at any one time. If you use all your allowance before your goodybag expires, you can't have a new one starting straight away - but you can queue it to start as soon as the current one expires.
When bought a goodybag cannot be cancelled or refunded.
The use of goodybags with unlimited internet is not authorised in a dongle or tablet. Members wishing to use a giffgaff SIM card in their tablet or dongle can use a gigabag, which has been designed for this particular usage.
What is a gigabag?
Our gigabag plans are for the members who use a tablet or dongle, or who only require a data package on their phone, and are happy to pay standard PAYG rate for their calls and texts.You will need to add standard credit to your account in addition to purchasing a gigabag if you wish to make calls and texts from your phone.
What can I choose from?
|£5.00||500MB per month|
|£7.50||1GB per month|
|£12.50||3GB per month|
All of our gigabags come with a 50MB buffer if you go over your allowance before it ends, if you go over that you'll be charged at the special rate of 2p per 1MB up until your gigabag expires. After your gigabag expires and if you don't buy another, you'll be charged at standard PAYG rate for data.
Each gigabag lasts for one calendar month - so if you buy one on the 4th, it will expire at 23.59 on the 3rd.
Please note: you can only have one active gigabag at any one time. If you use all your allowance before your gigabag expires, you can't have a new one starting straight away - but you can queue it to start as soon as the current one expires.
When bought a gigabag cannot be cancelled or refunded.
How can I buy a goodybag?
It's very easy to buy a goodybag or a gigabag, just follow these steps:
- Log in your account
- Go to the top-up section
- Select the goodybag / gigabag you want to credit on your account
- If you want to pay for the goodybag with your existing credit, tick the corresponding box
- Review your basket and click on "Continue"
- You are invited to recur your goodybag, see the 'How can I recur my goodybag?' section for more information
- Fill in your card details and address or only your security number if your card details are saved
- Click on "Confirm order"
The goodybag will be immediately activated on your giffgaff account and will be visible on the right hand side. Please note that your goodybag allowance does not show in your balance / airtime credit.
You can check details of your current goodybag via 'My giffgaff' or by calling *100*7# from your giffgaff mobile. This will provide details not only of how many minutes are remaining, but also when your current goodybag expires.
Can I recur my goodybag?
As a goodybag / gigabag lasts only a month, we advise to recur it so you don't have to come back every month to renew it manually.
This guide explains the different methods used to recur a goodybag, especially if you want to recur a different goodybag from next month.
Please note that you need an active goodybag to start a recurrence, and that the recurrence settings cannot be changed after 10pm on the day the active goodybag expires.
Can I queue my goodybag?
If you don't want to recur your goodybag / gigabag, another handy solution is to queue another goodybag which will start automatically when your active goodybag expires.
You can use this guide to learn how to queue a goodybag. The principle is very simple, you just need to buy another goodybag of your choice before your active goodybag expires. You can have one active goodybag and one queued goodybag, It is not possible to queue more than one goodybag at a time
Due to technical reasons we can not accept requests for a queued goodybag between 10pm and midnight on the expiry date of an existing goodybag.
Please note that your balance or bank account (depending on the payment method used) is debited when you buy the queued goodybag, not when it activates.
What are the free giffgaff to giffgaff calls?
UK calls, texts, call forwarding and video calls between giffgaff customers are free under the two following conditions:
- You made a top-up (from debit / credit card or voucher) or goodybag purchase from debit / credit card in the last 3 months.
- The call lasts for less than 60 minutes.
After 60 minutes the giffgaff to giffgaff calls are charged at standard PAYG rate / from your goodybag allowance. To re-commence the free minutes, re-dial after 60 minutes. Unless stated otherwise, a one minute minimum call charge applies.
This video explains how free giffgaff to giffgaff calls work.
Which calls are not included?
Picture messages, calls to non-standard telephone numbers and other services are not included in the goodybags and will be charged separately. See the pricing page for a breakdown of the different call costs.
Moreover calls to foreign numbers are not included in your goodybag, and are debited from your airtime balance. the detail of the rate for each location can be found at the bottom of the pricing page.
Your goodybag cannot be used when you are abroad. so all your calls, texts or data usage that would normally fall under your goodybag allowance will be debited from your airtime balance, and roaming rates apply.
The UK numbers starting with the following digits are not included in the goodybag allowance:
075597, 075890, 075892, 076696, 077442, 077443, 077444, 077445, 077446, 077447, 077448, 077449, 077552, 077553, 077554, 077555, 078220, 078223, 078224, 078225, 078226, 078229, 078644, 078727, 078730, 078744, 078745, 078920, 078921, 078922, 078930, 078931, 078933, 078938, 078939, 079112, 079118, 079246, 079780, 079781, 079784, 079785, 079786, 079789, 079118, 079112, 079785, 0871955.
What does unlimited mean?
"Unlimited" means that we do not cap your usage, provided it remains a normal personal usage and that there are no breaches of our Terms and Conditions (e.g. tethering).
You can have a look at this article which explains in detail what is considered an illegimate use and what we do when we identify one.
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