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nmac_nbc
Posts: 2
Registered: ‎10-01-2011
Best Answer

Verified by visa not working.....

Hi there, I have been trying to activate a sim for my son since saturday (8/1/11), but everytime i get to the verified by visa section, there is a problem. I managed to activate a sim for my daughter last week ( 6/1/11) with no problems, but now after i enter the card details and then input the 3 random characters from my password ( for verified by visa) the page refreshes, but nothing comes up, the page will stay there blank untill such time as i either close the tab, or click on the giffgaff logo to go back to the home page. the longest time i have left the page up was for 10 minutes with no luck on the payment going through. I will point out that this is not a problem with my bank as i am able to purchase items in shops using the card, and there is plenty of money in the account. So, after all that, i am putting it out there to find out if anyone knows a way to get around this ( would a voucher work for activating the sim?), or if this is a site problem and if so when it will be fixed/solved Thanks Nick
adam98675
Posts: 4,365
Topics: 50
Kudos: 995
Best Answers: 444
Registered: ‎18-08-2010

Re: Verified by visa not working.....

Try clearing the cache/History or changing the browser
heavy hitter
jonmc95
Posts: 5,874
Registered: ‎04-09-2010

Re: Verified by visa not working.....

Contact an agent.

 

Bottom of page click CONTACT US then click ASK AN AGENT.

If you like the sound of giffgaff why not Order a FREE sim card below that comes with £5 FREE credit!
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maestro
commsyeo
Posts: 2,723
Registered: ‎10-11-2009

Re: Verified by visa not working.....

The quickest solution is to use a voucher - they work fine when activating.

Also, try clearing your browser cache, retarting the browser and then try activating again.

CY
guide
lordofangels
Posts: 2,609
Registered: ‎21-09-2010
Mobile Phone: ZTEBlade

Re: Verified by visa not working.....

If the above suggestion did not work then ,Yes you can activate with a voucher

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thesaint
Posts: 19,361
Topics: 189
Registered: ‎05-10-2010

Re: Verified by visa not working.....

Intermittent issues with system.Buy £10 GG voucher as this will go through far quicker than an o2 one.Salud,Les  ps,Contact agent,bott.om left of Help page,it's quicker

newcomer
nmac_nbc
Posts: 2
Registered: ‎10-01-2011

Re: Verified by visa not working.....

Thanks for confirming about the voucher, will give it a go in a bit.

 

 

As for clearing the browser cache, or using a different browser, i have tried all that, tried firefox, chrome and IE, all with cleared caches etc, and no joy with any of them.That is mainly why i'm inclinded to think that there is a problem with the website.

 

 

Thanks

 

 

Nick

 

newcomer
johnboywallace
Posts: 12
Registered: ‎17-11-2010

Re: Verified by visa not working.....

I'm still experiencing the Verified by Visa problem, and have had a lot of trouble with card payments recently.

 

Today I added my Visa Debit card details to the site to allow my card to be stored for future purchases. After I had completed the Verified by Visa page, I was presented with a spinning arrow that didn't progress for at least 10 minutes. After hitting F5, I was returned to my Giffgaff home page, with a red notice telling me that my card had been processed successfully, even though it looked more like an error message.

 

It is convenient for some of us, myself included, to be able to access shops that can sell a voucher, but for a lot of people the most convenient way to top up is with a card via the website, so I hope this issue gets resolved soon.

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scholar
jms0
Posts: 734
Registered: ‎19-01-2011

Re: Verified by visa not working.....

I've got a ticket open about top up problems atm.  I was able to activate, but haven't been able to add additional credit.  This needs sorting - 'buy a voucher' really isn't good enough and users will migrate elsewhere if they can't use credit cards.

You're the boss so check out Giffgaff's financial statements
sloz
Posts: 51,706
Registered: ‎27-11-2009

Re: Verified by visa not working.....

[ Edited ]
Have you tried the top up any number link jms0? Http://giffgaff.com/topup/altruistic