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newcomer
tragicgnome
Posts: 28
Registered: ‎18-02-2012

Whatsapp not sending images

Hi there,

My Whatsapp is not sending pictures/videos/contacts etc when using a data connection. WiFi is fine, and my old network was fine too (Tesco Mobile).

Tried a reboot and a reinstall too, just wondering if anyone else has this issue or any idea on solving it.

Cheers!

(iPhone 4, 5.1).
Get a free giffgaff SimHit up the Kudos button if you feel I have helped :smileyhappy:. All thanks are greatly appreciated.
ellie2001
Posts: 1,143
Topics: 2
Kudos: 63
Best Answers: 45
Registered: ‎26-02-2012

Re: Whatsapp not sending images

Try texting the word ‘SETTINGS’ to 2020. This is free of charge and should setup the settings for you without any hassle on most handsets.

 

 

Follow this guide for setting up your iPhone correctly for use on the giffgaff network.

 

http://support.giffgaff.com/app/answers/detail/a_id/628

 

 

Follow this guide for setting up your Android phone for use on the giffgaff network.

 

http://support.giffgaff.com/app/answers/detail/a_id/610/kw/android

 

 

Follow this guide for setting up your BlackBerry phone for use on the giffgaff network.

 

http://support.giffgaff.com/app/answers/detail/a_id/588/kw/blackberry

 

 

For other phones follow the instructions below.

 

http://support.giffgaff.com/app/answers/detail/a_id/150

Get a free giffgaff Sim
courtsoph09
Posts: 1,142
Topics: 64
Kudos: 149
Best Answers: 57
Registered: ‎02-09-2011

Re: Whatsapp not sending images

have you got the settings?
Giffgaff.com
Giffgaff
Password

then reboot:smileyhappy: they also cost 16p a message, so you need credit:smileyhappy:
PLEASE CLICK "ACCEPT AS SOLUTION" IF I ANSWERED YOUR QUESTION & ALSO PLEASE CLICK THE GOLD STAR BELOW MY NAME:smileyhappy: THANK YOU!
newcomer
tragicgnome
Posts: 28
Registered: ‎18-02-2012

Re: Whatsapp not sending images

3G and data works fine for everything else, so I don't think the settings are an issue. It only seems to be with sending things. It's also a standalone app, not for sending MMS so shouldn't cost anything :smileytongue:.

Thanks for the replies though, folks.
Get a free giffgaff SimHit up the Kudos button if you feel I have helped :smileyhappy:. All thanks are greatly appreciated.
emma1984alfie2006
Posts: 1,033
Topics: 36
Kudos: 102
Best Answers: 20
Registered: ‎09-06-2011

Re: Whatsapp not sending images

Issue with the actual app then & not network?
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mrcool073
Posts: 15,061
Kudos: 1,504
Registered: ‎29-09-2011

Re: Whatsapp not sending images

[ Edited ]
newcomer
jaz84
Posts: 1
Registered: ‎08-03-2012

Re: Whatsapp not sending images

hiya mine phone is not recieving picture message and i cant send them can ya tell me the problem pleses not had it with any other network

apprentice
craig_northyorkshire
Posts: 599
Registered: ‎18-08-2011

Re: Whatsapp not sending images

Try uninstalling the app then reinstalling oh and have you changed your registered number on whatsapp?
newcomer
khalidh786
Posts: 1
Registered: ‎20-07-2012

Re: Whatsapp not sending images

If u already got your GiffGaff Settings, Go on Your iPhone Settings, Click 'General' scroll down to Profile 'GiffGaff, and 'Remove the giffgaff settings. Then go on Your Safari Web Browser and click this link:
http://www.bit.ly/iphonestreamingprofile
After clicking the link, it will direct you to a page were u download the new and VERIFIED internet giffgaff Settings, Install them on you iPhone and turn ur iphone off then turn it back on and your GiffGaff settings are working, sp whatsapp, facebool and other apps that didnt work first, will start woking again with these verified internet settings.
newcomer
salmank
Posts: 14
Registered: ‎06-08-2012

Re: Whatsapp not sending images

[ Edited ]

I had the exact same problem with my Nokia N8 and the only thing that fixed it was this

 

http://community.giffgaff.com/t5/Help-Ask-the-community-got-stuck/giffgaff-ing-a-Nokia-N8/td-p/12363...

 

Manually creating an access point

 

Connection name:giffgaff
Data bearer:smileytongue:acket data
Access point name:giffgaff.com
Username:giffgaff
Prompt password: No
Password: password
Authentication: Normal
Homepage: None