on 08-12-2010 16:43
when can I buy the giffgaff lab £5? as I need £10 to activate my new sim...
You can buy the £5 lab bag out of your initial £10 topup
on 08-12-2010 16:54
I am getting really confused, I need £10 to activate the sim but I can buy £5 giffgaff lab with the £10 top up..... How do I do that??
You can use your airtime balance to buy a goodybag.
So you activate with £10
Buy a £5 goodybag leaves you with £5 airtime balance
on 08-12-2010 17:01
Can I use the lefted over £5 airtime balance to use next month or whenever to buy a goody bag?
Also with £5 giffgaff lab do I get unlimited free calls to other giffgaff members?
Yes the £5 will stay on your account and you can do whatever you like with it
Buying the £5 bag wont get you any giffgaff to giffgaff calls, but the £10 you have already put on your account DOES qualify you for 3 months free giffgaff to giffgaff calls/txts
on 12-12-2010 01:11
hi dear, i would realy appreciate u advice, todqy i topped up my giff gaff number using my handset, it seemed to go through fine, hw ever i cnnot make any calls or send txt msgs n wn i go to check my credit it says u have £0.01. also i av lost my loggin details to the account am refering to and hence cannot access the my giff gaff section, i cannot reset the pass word as my email account has been hacked. i can confirm all the details with redars to d nuber am refering to and wen i last topped up n how much etc etc. is there a way i can get does details sent over to my fone so i can reset all. many thanks
on 12-12-2010 12:01
As this is account related (ie a personal balance question) please contact an agent.
If you're not able to log into your account - you'll not be able to use the 'normal ask an agent link' http://support.giffgaff.com/app/ask
So instead, please use this email address firstname.lastname@example.org
Please include your original membername/ phone number you'll be asked additional security questions as if you can't remember your password, you won't be logging in from your original account.