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Stop data usage automatically

Status: New Idea
by methusan on ‎24-10-2014 21:01

So giffaff should implement an opt in service that automatically blocks data usage once your limit is up. This stops people receiving unexpected reductions in credit and some other providers have implemented this idea already. 


images when contact an agent

Status: New Idea
by mike1ceman on ‎24-10-2014 12:21
So sometimes when you need to contact an agent it's difficult to explain exactly what's happening putting it into words etc. So I propose if we could attach a picture when contacting them this would make it easier for them to understand the problem a picture says a thousand words as they say

mix\match txt\ minutes

Status: New Idea
by drhpc on ‎24-10-2014 20:25

hi there!

for the last two months i have found myself in the very uncomfortable position of having used almost all my minutes 10 days before the due date of my goodybag (£10 500 min unlt txt 1GB), and having tons and tons of txt!


would anybody be interested in having something for the same £10 a month with more minutes perhaps 650\750  and maybe just a fixed nr of txt 100?  and if the txts can be exchanged for minutes 1txt =1 min. I don't really want to change the due date of my goodybag that is the 1st of the month, easy to remember!


how does it sounds ?  it would be very useful for me 


bye for now, i hope to hope to hera from someone very soon!! 



thank you all:smileyhappy:


Rewards for rank

Status: New Idea
by mobilemonkey on ‎24-10-2014 21:44
Giffgaff members gain increasing rank for contributing more to the community. I think this should be more directly linked to the tariffs available to them - i.e. more contribution, better tariff. This could be in the form of extra minutes or data or even special tariffs available to those of a certain rank or above. It might encourage more to get involved. I know that payback does this to some degree but it would be good to have reserved tariffs for those that help Giffgaff develop, anyone agree? PS - still no Motorola phones available from Giffgaff - amazing given that they are consistently voted the best value on the market. Come one Giffgaff this is a no brainer surely - Mote e / Moto g for sale soon please!

Now GiffGaff is selling Mobile phones which with the amount of message asking 'when NEW stock will be arriving' is turning out to be an excellent addition to the GiffGaff website!  


So, If other GiffGaff users believe a range of Ipads and/or Tablets should be listed for sale that are tested to work effectively on the GG network then click  'Kudos' to showyour support to this idea?


Thanks in advance

I don't know if this has been already suggested - but i couldn't find any..


a lot of customers here on community forums are complaining about £10 or £15 top-ups not lasting even a day due to use of data..


Now i know; these people should know better but not everyone is up to date with tech..


How about giffgaff send text message to people who use say more than 50MB of data on credit at payg rates.. notifying them it just cost them £10 to use 50MB data however on goodybags this can be much cheaper..


of course giffgaff want to make more money off its customers..


however i think that looking after the best interests of its customers will give a good message about itself to customers.. makes giffgaff a very responsible brand.. one people want to associate themselves with and also like to spread good word around..


What do you fellow giffgaffers think??



Roll over of unused minutes and data

Status: New Idea
by maggie333 on ‎20-10-2014 16:12

I would like GiffGaff to consider any unused minutes and data to be carried onto the next month (obviously you would need to top up without a break to benefit from this). Last month I didn't use my data allowance, and this month I am almost through the 1GB.

GiffGaff needs to consider the following:


A goodybag has 5GB + 500 minutes + Unlimited texts for £15, so is it possible for Ipad / Android tablets users to access a Gigabag with 5GB + (convert 500 minutes & Unlimited Texts to additional ?GB)


Obviously the immediate way is to buy the £15 for 5GB or £18 for Unlimited Data and NOT use the minutes/ texts!

Note: Unlimited is NOT Unlimited on any network


Whereas £7.50 only provides 1GB!


Look forward to receiving comments about this?

As I vary what Goodybag I buy, I always have credit. What I find annoying is that without any warning, money comes off of this credit. I had a nuisance call the other day and decided to send them a text, after I had sent the text it deducted 8p off my credit. I have also made 0800 calls inbetween Goodybags and been charged. Although it seems like a small thing, when you go under a £1.00 you cannot make it up with a voucher, and you end up losing out.

It would be nice to be able to top up another phone with airtime credit from mine.

I top up with a voucher bought from a shop, so does my wife and my son and my other son.

Its crazy having to but four seperate vouchers when one of us could just buy one and share it out.

Or when giffgaff give out the "my payback rewards" it would be nice to share it amongdt the family.




bigger data less minutes/texts

Status: New Idea
by sahar11 ‎19-10-2014 12:26 - edited ‎19-10-2014 12:27

since you have changed the £12.50 giagbag, slashed the 50p and even added 500 minutes unlimited texts on top of the 3GB data, now there are many people who dont have home broadband like me and rely on gigabags, personally i`d love if gg make a new gigabag or goodybag with bigger data allowance, e.g: for £10 4GB data.


What do you think my friends :smileyhappy: hope to get some support here :smileyhappy:


Introduce Trio (3 in 1) Sims

Status: New Idea
by xollobru ‎12-10-2014 00:56 - edited ‎12-10-2014 01:08

I received a replacement sim from 3 in the post today as my new phone uses a different size to my old one and the new sim is what they call a Trio Sim in that it is a standard/micro/nano all in one!


No more need to perform a sim swap if and when someone changes mobiles and they take different sizes obviously assuming that they remember to keep the spare bits but they do clip back together for safe keeping.


Just a thought in that any extra costs in sourcing and supplying these new style sims will hopefully help reduce the need for and cost of sim swaps.


Kudos this idea if you think that giffgaff should look at supplying these sims, thank you!


Edited to add: Obviously this would also help if someone doesn't know which size sim to order or makes a mistake when ordering









Just wondered I have noticed the ONLY way to find out whether the GIffGaff team are developing new ideas is actually on individual 'Great Ideas' posts?  Is it possible for a quick link to be created whereby users can check on ALL current ideas that are being discussed, working on and a approximate month/year when it will be each one will be made available (last one could only be shown if the idea is possible?)


If you agree with this please provide 'Kudos' to show your support


Thanks in advance


Email alerts for phones back in stock.

Status: New Idea
by redemtion on ‎22-10-2014 05:14
I have seen as i'm sure many of you have in the Help & Support section an increasing number of posts asking when a certain phone will be back in stock, none of us can give anyone a certain time or date because unfortunately we don't have that information for other members of the community who are wanting to buy a phone and finding that it is out stock, who then end up frustrated when they're having to check every day for when it's back in. Having had a look i can't see any form of option for people who want to be alerted when a phone is back in stock so that is what i propose, this is a common option on most websites when stock of a certain item is not available and i am quite surprised that GiffGaff don't already have this, it's such a simple little thing that would help people out a lot and save them time. I know a few people will have emails from GiffGaff turned off so might be an idea also to just have a little warning telling them to turn them on if they want to receive an email when the phone is back in stock.

I am guessing that the increase of these types of help requests are originating from the pages. Most of these types of messages seem to be along the lines of "Can you tell me when XXX will be available to order" which does not really seem to be appropriate for the Help & Support forum (Or rather, it's taking up a lot of space in that forum).


Could I suggest that we have a special sub-forum in Help & Support or a completely new forum for these handset related questions which would leave the Help & Support forum to be for it's main use of helping people get their handset or phone service working again.


Just an idea - feel free to shout down in flames (I'll just make a voodoo doll of you all and stick pins in it when you do :smileywink: )


Ask an agent - SAVE the text/info if I type something wrong. Please.

Status: New Idea
by radable ‎21-10-2014 01:02 - edited ‎22-10-2014 14:13

The title is self-explanatory. When something goes wrong with the infamous form - please save my text. Don't waste my time. Don't make me furious.

My patience fizzed out last night when I spent time carefuly filling in all boxes (most of which were irrelevant to my query), then clicked...

...only to be presented with this useless result:


 problems creating your incident.gif


"There were problems"

What problems?

What should I do?

Should I try again?

Should I try something different?

 And all my input text erased. Why?


Mind boggles. Enough has been written here about Ask an Agent form, to the point it really seems giffgaff doesn't want us to contact agents that much. Please prove it  wrong. (Oh, maybe they are on PAYG contract, who knows. That would be an irony indeed...)


So, just make the form remember the user's input. It's not difficult*. I could probably code it in 30mins.

And if the form gives me a hint what to do next, double points!


(Yes, the form already has JavaScript checks in place, for correct dates etc.... great, but this all goes literary out "of the window" with the above message.)


* EDIT: I noticed the idea about Changing the iPhone5C colour-selection button to the correct hue of the actual handset. Idea having been accepted. it's turned out it's not an easy thing to do. Change a colour of a button. Oh dear. Is there hope?

PS: I do realize we don't want members to inundate
Agents with all sorts of requests. Common sense.
But this troublesome form of ours is a single point of contact for some major account issues. And there are better ways of making this work. I am only happy to help in fact.
We won't let you sleep on your Which laurels, giffgaff. We are the boss :smileywink:

I just thought that it might be good idea to offer a cashback system for when you don't use a considerable amount of your texts, minutes or data from your goodybag. It could work off percentages so that you could get a bit of money back if you used less than say 25% of your contract materials.


If this idea has already been posted, sorry I didn't find it.


If not, who's with me?






Volunteering for GG

Status: New Idea
by gimspang on ‎20-10-2014 13:19
This is a network run by and for the community, but we also need trained personnel. We could have volunteers working a few hours a week with some basic training on very specific tasks, to ease paid employees workload, gain experience, improve CV, keep active and get an even better network, without GG taking on too much risk.

I have a nanoSIM in an iPad.


This is my first month, so I bought a £5 gigabag (500MB data)

  • because I had no idea how much data I use, and when WiFi is available I use that. WiFi usually gives a much quicker download speed than 3G, GPRS etc. 
  • As we now have the option to buy a new bundle as soon as the current (active) one is depleted if wanted.
  • I am entitled to free giffgaff-giffgaff calls/texts but cannot use either as the iPad is data-only and doesn't make calls.

As I have just over a week to go before my gigabag expires, I decided to check my recommended plan.


Initially, I was on the goodybag page when I clicked on the link. There is a choice of options to estimate possible usage, where you indicate your typical type of usage:

  • Social usage (facebook/twitter/etcetera)
  • emails
  • Apps
  • video
  • music

At an estimate of 175MB, it recommended the £7.50, £10 or £12 goodybags for me.


Starting from the link on the gigabag page brought me to the same page, and although I indicated slightly different usage, it still estimated my usage as 375MB but offered me the £10, £12 or £15 goodybags. ALL assumed I would need a call & text usage. NONE recommended the gigabags (£5 - 500MB; £7.50 - 1GB).


As I am a DATA-ONLY user, NONE of these goodybags are appropriate for me with an estimate of under 500MB usage in a month, but nowhere is there a suggestion of a data-only plan recommended.


  • My idea is this - put a link to estimate usage for tablet or dongle or iPad plan. 
  • Then, recommend a gigabag appropriate for usage
  • IF usage is estimated as over 500MB, then include £7.50 -1GB gigabag; or £12 or £15 limited data goodybag

This would help new members better understand what is available for them; former users of the £12.50 gigabag would immediately see that the £12 goodybag (3GB) and £15 goodybag (5GB) were also available to use, and fewer members would get so frustrated by the change in gigabags that they think of leaving.




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