Submit: Great giffgaff Ideas

Hi all

 

I did some searching to see if this idea has been submitted before and I couldn't find anything. Please forgive me if my searching wasn't thorough enough and there has been this idea before.

 

The idea

 

 

All of giffgaff's goodybags are fantastic and all of them offer unlimited texts apart from the Hokey Cokey goodybag. People have submitted ideas for warning texts from 43431 when minutes and data allowance is low, but I believe that no-one has submitted an idea for a warning text to people on the Hokey Cokey goodybag when they have a few texts left. My opinion on a few is 50. I was texting a friend and then I received a text. I finished my conversation with my friend and then checked the text:

 

"A quick heads up: Just so you know, you now have 0 texts left in your goodybag which expires on xx/04/14. Your balance is ****. Cheers, giffgaff"

 

All of those other texts that I sent to my friend came out of the little credit I had left and I wanted to keep some credit for an emergency. I actually went to the trouble of checking the meaning of 'heads up':

"an advance warning of something"

 

So it wasn't really a heads up because I received the text when I had used all of my texts.

 

Implementation

 

This shouldn't cost much to implement and surely this wouldn't be hard to implement?

 

Benefits

Here are some benefits of this idea being implemented:

• People will know that they have a low amount of SMSs in advance and will have time to maybe inform their friends and family that they will soon not be able to reply to texts via SMS
• It will avoid people unawaringly use their credit to send texts.

Hope you like this idea and if you do please kudos and comment to support. I know that a lot of you don't use Hokey Cokey goodybags (I don't use it all the time) but this is all about making giffgaff a better network in every way and although this may be unecessary for you it will be necessary for others. The reason as to why this goodybag came out of giffgaff labs as an implemented product and it wasn't removed when there were some major goodybag changes last year (unlike the other £5 goodybag) is because it is significantly popular.

 

Cheers,

Sami

 

 

The giffgaff new years  honours thread should be an annual event 

 

but should be expanded into catogories

 so all the fabulous work can be recognised 

 

these can be chosen by the community for the community

 

ie  contributor  or members  technical improvement

facebook  twitter off topic

there is many options

but it would be a nice way for giffgaff to say thank you

 

original idea

 

http://community.giffgaff.com/t5/Submit-Great-giffgaff-Ideas/Annual-giffgaff-new-years-honours-threa...

Status: Implemented

 

 

this was implemented and ran once but this year we only had the gaffta awards

i think we should have it again what do you think ?

its a member run event so if you want it again speak out 

 

Morning everyone

 

Over the past few weeks Ive heard/read a few people commenting on the fact that copy and pasing a link into a Personal Message(PM) breaks the Link so you (as the reader) then have to copy and paste it into the URL bar to open us the link. 

 

This is very irratating as a mobile user as highlighting things isn't always the easest of tasks! Ok yes, it doesn't take long to do this but is an unneeded inconvenience. There is a way to get around this, which are steps the sender must take, as demonstated in the below image, however I think this should be done automatically like it is in a normal reply on the message boards

 

 

 

The other important thing to note is that on some mobile phones you can only use basic text so have no access the the link function button, so the ability to send correct and fully working links should be make automatic so its not just limited to full site users and selected phones.

 

As always your feeback is appreciated and please support this idea with a Kudos if you agree

 

AlicePowell

Hi Everyone,

 

As some of you may have notice this thread was posted recently 

http://community.giffgaff.com/t5/Submit-Great-giffgaff-Ideas/Another-LInk-on-giffgaff-ideas/idi-p/12...

 

My idea links on from this one, to not only having a my ideas tab, but to also have a "My Published Ideas" section on your profile page:

 

 

I think that there should be a list that shows all your published ideas underneath your kudos posts,

 

 

That way those who have published an idea can easily find their ideas without having to search through the forum.

 

You could also have for each idea, it's status clearly shown so that the user knows if it is set as "new idea" "under consideration" etc. and its current kudos figure and how many new or unread meassges, this means they dont have to keep opening up the idea to check for updates. Its all clearly laid out on their profile page! 

 

As always feedback is appreciated ... please Kudos if you agree and would like to support this idea.

 

Thank You,

AlicePowell

 

 

Good evening
Email when a sims ordered of your url link

This hasn't worked for a long time on my account

Can we please have this back as its a very useful tool to gauge where sim orders are coming from and help members target the best place give out their sim card allocation and not waste them
ie
Facebook , twitter ,websites

It's a real shame as I said earlier it was very useful and a bit of encouragement when you saw the email in your inbox

If you agree please kudos the post to give support

 

sometimes it would be very usefull to buy phone bundles over the phone instead off buying a voucher and havbing to come on to the internet to get my bundle which tbh i havent always got the time for,,, why dont giff gafff have a service where you can choose what bundle  you want through the phone it could be automated message eg press 1 for 5 pound press 2 for 10 pound instead off having a customer service base which would really be usefull and still cut costs.. i find it a hassle coming online to get my bundle 


what do you think ???? 

Apart from gigabags all GG goodybags offer airtime, texts and data. The reality is that not all of us use smartphones and need data. So why not just create a simple goodybag with unlimited texts, lots of minutes and no data at all for a relatively small amount let's say £5 or £7? Something like 250 min and unlimited texts for £5. Any idea?

On the idea board you have these links, theres something missing.

 

Have you ever submited an idea and then lose track of it in all those ideas. There should be a link 'Your ideas'.

 

This will make it a lot easier to check your status of an idea.

I have seen lots of threads from giffgaff customers who have suffered unexpected balance deductions as a result of premium rate reverse-charge SMS messages to which they did not make an informed decision to subscribe. For example:

 

http://community.giffgaff.com/t5/Help-Support/receiving-texts-saying-I-am-getting-charged-per-day-fo...

http://community.giffgaff.com/t5/Help-Support/GiffGaff-keeps-charging-me-for-receiving-messages/m-p/...

http://community.giffgaff.com/t5/Help-Support/Can-I-block-premium-rate-spam-texts/td-p/12118592

http://community.giffgaff.com/t5/Help-Support/premium-text-services/m-p/11343517

 

Most reasonable consumers would not sign up to these messages if they understood that they would suffer balance deductions as a result. A large number of these messages are unwanted by recipients and sent in bad faith by the businesses operating them. A significant target market for these messages is teenagers and other vulnerable groups who can ill afford them. Customers who have suffered these balance deductions either remain out of pocket or they contact agents, creating unnecessary work.

 

When a giffgaff customer receives a reverse-charge SMS, giffgaff deducts money from the customer's balance, takes a cut for itself and then pays the remainder to an intermediary which ultimately pays the money to the business operating the "service". Giffgaff is thereby complicit in this process. Giffgaff must put its customers' interests before the opportunity to generate additional revenue out of unwanted bad faith communications by third parties.

 

I therefore propose that in the same way that giffgaff customers choose whether or not to be able to view adult content, they should likewise choose whether or not to receive reverse-charge SMS messages. I therefore suggest that on the "Phone Settings" page, we have three options:

• Balance Notifications: on/off
• Allow Adult Content on Phone: on/off
• Allow reverse-charge SMS: on/off

Teenagers and other vulnerable groups deserve protection from these messages to the same extent that they receive protection from adult content.

 

This is possible technically, because if a customer has no credit, giffgaff will not deliver the reverse-charge message to the recipient and not make a payment to a third party. Likewise giffgaff can block these messages when a customer does have credit but has opted not to receive them. There is no objective justification for giffgaff to refuse to implement this much-needed protection for its customers.

 

Note that this idea is fundamentally different from the previous idea submitted on this subject.

When the scrapping of roaming charges comes into force later on in the year (see bbc news story
http://m.bbc.co.uk/news/world-europe-26866966 ) I propose that we are able to use our normal goodybag allowance with in the EU.

I'm not if this would be in the pipeline or not but I know networks aren't allowed to charge more for calls etc than in their country of origin, but I think it would be popular with other giffgaffers

I guess GiffGaff should introduce a £5 topup amount when topping up by voucher with all the benefits applied as for £10. I mean free GiffGaff to GiffGaff calls and texts. I believe it will help light giffgaff users, who use giffgaff primarely for the same network calls, texts and free numbers

Hi everyone
If you have had activations you will understand why I post this
You look in your spread giffgaff page and check recruitment

For argument sake you have 10 activations with names and codes
Great stuff your on an earner

but when you get your monthly statement you only have 5 activations

As five are sim swaps
You obviously have know knowledge of this until now

So can we please stop adding sim swapped recruits to our activations pages

They need to be either removed completely from our recuitment page or something like "Sim used for sim swap" next to the sim in question.

and preferably show up in red or something.

 

Also we don't get the activation email for sims that are sim swaps or if we did it should tell us it's a sim swap 

 

As It can be very confusing/misleading for newer members and even long standing members

who don't realise sim swap sims are included in their activation counts

and downright disappointing to the recruiters

 

i originally posted this idea in contribute for the community to offer an an opinion and they seemed favourable

 

http://community.giffgaff.com/t5/Contribute/sim-swap-activations-counts/td-p/12547576

 

credits and kudos to the members inc alecalexandrou nerakb  philbond

incorporated points

Just a quick and simple one! 

Currently when on your 'my giffgaff' page along with other stuff you have a message reel there telling you about activations, purchases, sim orders ect....

For some reason this only shows your last 5 messages, with no way to go back and look at older ones, so my suggestion is simply let us scroll back through any msg's we've had on there. 

This will be especially helpful due to GG no longer sending out emails notifying us of orders when we get a banner hit anymore but these msg's are displayed on the msg reel I'm talking about so feel it would be beneficial to be able to see all msg's and not just the last 5.

Well that's it short and sweet but to the point so I hope you agree? If so please show your support and as always your comments or criticism is welcome...... 

Thanks for reading

As recent events have proved "The mobile network run by you" is somewhat ironic, in particular I am thinking of epic events like "Off Topic", "Maestro", and the recent locking of a certain thread/s etc.

 

I would like to suggest that the members should come up with a new slogan to replace it and as a starter I would like to put forward:

 

"The mobile network for mushrooms run by ostrich's"

 

I think that this slogan aptly describes the way giffgaff appear to be burying their heads in the sand over 3G speed issues etc and the way we have been kept in the dark over the launch of 4G.

The choice of language on dashboards texts etc when your goodybag runs out can be a bit ambiguous. For example my goodybag is valid "until 3rd April". "Until" is less clear'Like insurance cover is should be very clear.I would suggest "Your goodybag expires at 23:59 on 3rd April".

 

This would alleviate some major stress unexpected use of credit

is'nt it about time you can activate your goodybag by calling up at the same time as you put your credit on ?? for example your out and about and credit run out so i buy an airtime voucher which i can then call up and activate credit but can't activate goodybag unless i go on internet if i go online on my phone it charges me and i don't have enough credit to activate my goodybag also the same if i make a call i have friends that i got onto giffgaff and some of them are completely useless when it comes to computers i find myself having to activate there goodybag for them even though i now live on the other side of the country !!! SOMETIMES I FIND THIS TO BE A REAL PAIN !!! ANYONE WHO AGREES WITH ME PLEASE COMMENT surely i'm not the only one who has this problem

When I landed at Heathrow Terminal 5 last week, I saw this vending machine for SIM cards in the baggage reclaim hall at arrivals. Giffgaff should find a way to distribute its SIM cards either from this machine or for free from somewhere else near to it in order to avoid losing business on visitors to the UK. Perhaps there is an opportunity for giffgaff to do this in the new Terminal 2 which will open on 18th June.

 

I am engaged in a long-distance relationship with a lovely lady - she is terrific. I am also a complete numpty. This Sunday evening I left my mobile phone on-charge at my girlfriend's house and then drove all the way home. Now I don't have access to my SMS messages - they'll have to wait until I retrieve the phone next weekend. How frustrating !!!! If only there was a web portal that would allow me to see my messages in unfortunate scenarios such as this one.

Hey guys

 

A very small tweak and some of you may think its just not a big enough deal but:

 

the My giffgaff app is great for the 'my giffgaff ' stuff but what about making it easier to surf through the community?

 

When you click community in the side bar, instead of the 'more' drop down menu how about having:

 

Blogs-Ideas-KB?

 

kudos if you think this tiny change would be beneficial for us!