It's soooo obscure that even after being with giffgaff for a year I still have problems remembering the procedure to get a goodybag after topping up with a voucher code.
just make it easier on the website!
Currently I pay for four goodybags, one for me and three (soon to be four if I have my way) for my immediate family - mostly my children. At the moment I have a clutch of passwords to remember, but wouldn't it be nice if i could group all my family's accounts - witth their consent, of course, under one login. Of course, the login would show only goodybag payment details for the family accounts, all else would be hidden from me - though for the 'main account holder' (the card-holder) all the normal details would be shown. This would mean that whenever I changed my card, which I do quite often, I would only have to change the payment details in one place for four accounts. It's a brilliant idea, and easy to implement, no?
Before posting my new idea I thought I'd do the right thing and see if anyone had already posted it.
I found it had been suggested, but not until I'd spent 25 minutes trawling through the ideas already on here. If only the New Ideas were categorised, wouldn't life be simpler...
With in excess of 640 pages of New Ideas on GiffGaff, and each page contains around twenty+ ideas, it means there are roughly 12,980 ideas so far... and counting!
These ideas are only divided into "New Ideas", "Top Ideas" and "Hot Ideas", which doesn't help if all you want to do it to see if your radical new idea has already been suggested.
So, tp make it a lot easier to browse through what's already been suggested, how about making life easier by creating some catagories for New Ideas?
Here's a few to start us off: Phones, Goodybags, Support, Payback, Roaming Charges, Apps. I'll pass it over to the community to think of some more, and if you like the idea, your Kudos is greatly accepted.
To be become a qualified cummunity helper you have to do the stupidest of questions the worst i have seen is:
Who is Howard? (Hint: try searching)
Answer: Greggs pet girraffe
This stupid and a waste of time as you can fail the quiz because of it
There are other examples
If yo think i am right then please kudo this idea
P.S. im sorry if i have made any incorrect statements in this idea
Right so i was looking at giffgaff's uk rates https://giffgaff.com/index/pricing and found that:
Calls to other UK mobiles, landlines (starting 01, 02, 03): 10p per minute
Many of us purchase goodybags and sometimes end up not even using half of our minutes which just end up going to waste. I was thinking why not give customers a penny back as airtime credit for every 10 minutes that they didn't use in that month? It would obviously not apply to the unlimted minute goodybags but it would make giffgaff a much more intresting and unique network. Whos with me? Anyone else like this idea?
Can we have a £5 goodybag with more talk minutes, say 200 or 300 and 300 texts no data? I know something similar has been suggested before. The response has been you don't have to use the data and you get extra minutes if someone phones you on the existing £5 goodybag. For me knowing exactly how many minutes I've got would be better and not having to pay for data I don't use. I think there are plenty of older people who would find this option atractive.
Oh dear. A few months ago I posted that I found it very difficult to find the "ask an agent" tab. I now see that is a lot easier - as soon as you click on HELP it is there and it seems it is much easier to navigate - so thank you GG for that at least. However I also suggested - as did many others - that there must be an option to click on when none of the existing categories apply. That bit has not been implemented. Can anyone enlighten me if it is in the pipeline? I still found myself clicking on the category about calls just because the other categories seemed even less appropriate! How frustrating to have to fill in all these boxes about exactly what time the call was made, and the computer constantly coming back because I had not filled in all the boxes correctly - what time and how many seconds was the call - The darned call never existed! I tried to get flippant and put the date as 1847 - well the computer realy didn't like that! All because GG had not got a "Any other query that does not fit into any of the other categories" box.
How about getting rid of Roaming Charges all together? One competitor has already done this for their customers.
That way we don't have to buy a foreign sim for our phones in order to avoid paying more for our calls.
I believe that would be extremely popular, who knows, it may gain even more customers?
I'm a fairly savvy tech user, but it took me a while to figure I needed to go to the "payments" page to change my recurring goodybag. I'm sure there used to be a "change" link next to the recurring goodybag on the "My account" page.
Please bring it back/implement. I can't be the only one with this problem (although I don't have the problem anymore :-) ) !!
Just voted in the charity payback selection, and brought me around to thinking perhaps this could be further developed.
Being involved in a small local charity myself, we often find it difficult to fund our activities, sums of a couple of hundred pounds often make a huge difference.
We recently recieved a grant from a well known national company, and the mileage they got through logo branding and press reports far exceeded the value of the money donated!
Perhaps a scheme could be developed to allow for grants to be made for small organisations in different sectors of the country. I think that way money could be further spread and benefit more.
I don't think voting would work for such a small localised scheme, but a properly constructed application process would mean that the money only went to 'bona fida' groups, which satisfied a strict criteria.
By spreading the payback more, local groups would benefit, alongside perhaps one major national charity.
There used to be a thread to report 'Gaffs' which seemed to have a lot of support but then it petered out. There was a link then to another thread of typos which were being corrected, which seemed to get fewer and fewer posts and seemed to be ceased by common agreement.
I have actually read both of these threads all the way through. Tonight I read through the complete thread concerning the Development Hub. It occurred to me that there ought to be a team of proofreaders like the development teams for the apps who could go through ideas correcting english before they went live.
I had a new PM today:
We see you have been busy again, helping our Community members get the best out of giffgaff .
To show our thanks and appreciation we have moved you up a rung on our ranking ladder - your new rank is now dabbler. To share your acheievement and see what other members have been doing why not post in the Share Your Achievements thread. For more information on the rank system be sure to check out this helpful thread.
When I first spotted the typographic error in achievement a few ranks ago, I hadn't grasped that it was an 'automatic' PM triggered by some random activity I had provoked, giving me a new rank.
But today I tried to report it and could find nowhere to do it.
We need somewhere to trigger corrections.
I am willing to proofread and make corrections if given the wherewithal.
I'm new to both giffgaff and the whole message board/forum thing, so forgive me if this has been covered already, but I'd like to suggest that - as with airtime credit for calls and texts - why not scrap the expiry time on the gigabags? Why not work it so that the gigabag lasts until the user has used up all of their data allowance, rather than simply expiring after a month?
This would be helpful to lighter data users, who might take 2/3 months to use-up their allowance.
If you like the sound of this, why not get on-board!
I just thought that it might be good idea to offer a cashback system for when you don't use a considerable amount of your texts, minutes or data from your goodybag. It could work off percentages so that you could get a bit of money back if you used less than say 25% of your contract materials.
If this idea has already been posted, sorry I didn't find it.
If not, who's with me?
I'm sure you've seen a ton of ideas similar to this, but please hear me out: To start off with, I'd just like to say that the £5.00 and £7.50 are perfect in my opinion. Moving on, I think 3G and 4G goodybags could cost a bit less. Like many other giffgaff members, I think that 4G should come at no extra cost. If giffgaff are reluctant to not doing this, then please sacrifice part of your goodybags to lower the price:
Texts are ruled out of this comparison because they're unlimited on £7.50 goodybags and up. On 4G, please lower the £12.00 goodybag with 1GB of data to £10.00, and half the minutes to 250 minutes. Everyone is different, most people will use minutes and data, but usually more of one than the other. If someone prefers 4G over 3G, then I think it's same to assume that that person is more reluctant on data than minutes.
For the £15.00 4G goodybag with 3GB of data, please lower this to £12.00. Once again, please half the minutes to 250.
The £18.00 4G goodybag with 5GB data, an increase of minutes to 1000 was nice, however I'm sure it's not what people want if they're switching to 4G. Please lower the price to £15.00 and the minutes to 500, or even 250 if needed.
For the £15.00 unlimited 3G goodybag, please announce when you're going to remove it. Not only does unlimited data clog up the network, it's even more frustrating when some members can get it and others can't, due to the date on when they joined.
For the £18.00/£20.00 unlimited 3G goodybag, please lower the data to 5GB, unlimited data is the major cause of congestion on the network. As well as that, please increase the minutes. If someone is using this goodybag, more than likely they're on the phone for hours on end, using up a lot of minutes. If the data is going to be lowered, then please keep the price at £18.00 and up the minutes if possible
Thank you for reading.