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queued goodybags.

Status: New Idea
by seantad1999 on ‎17-09-2014 17:58
Instead of getting an agent to cancel queued goodybags, we should have the option to cancel them ourselves. This would save us a lot of time. And a lot more easy for agents so they could work with other problems. Thanks :smileyhappy:
Seems a lot of new members lose credit and then can't buy a goodybag when they first join .. When you activate the simcard with the obligatory £10 it goes on your account

Members think they have bought the goodybag and later find out when the lose service that they only had credit.

Also the so called 1p glitch that takes small amounts of credit stopping you buying a goodybag after activation because you have data turned on.

Also blackberry members who buy a goodybag and then realise they needed the blackberry plan and cannot add the bbplan to there new goody bag


My idea :

So I think the activation credit should go on your account but cannot be usable until you have been allocated your new number and then you get a pm and on your dashboard saying .

Thank you for joining giffgaff here's your new giffgaff number .

Please now choose your giffgaff tariff.

Payg credit and a full explanation 

Goodybag and a full explanation


BlackBerry plan with a full explanation

This will stop any losses or confusion when joining up and no more disgruntled new members

and that means more customers stay with us and pass on how great giffgaff is to potential new members .

Good news and reviews travel fast .. but bad ones travel FASTER

idea originally posted in contribute for discussion

At the moment, a casual browser would visit the Ideas page and potentially only see the Hot Ideas section.  That's all well and good, but these ideas are already well established ideas that have received exposure.


By changing the landing page to New Ideas, you keep the new ideas exposed for longer, to a wider range of visitors.  This list could be all ideas posted in the last 12 or 24 hours, or the most recent 25 ideas - whatever works best.


At the moment, new ideas are only really evident to users who actively seek them.


It would also increase the likelihood of ideas being seen, discussed and reviewed.  Site users could always click on the 'Hot Ideas' tab if they want to look at more established (and probably dated) ideas. 


Fairer photo submission T&Cs

Status: New Idea
by ataraxia on ‎14-09-2014 22:33

I was just about to enter the Photography Challenge until I read this in the T&Cs:


6. We own the copyright on all entries submitted, and by entering into the competition you agree that we can use, display, publish, transmit, copy and otherwise exploit your submissions for any purposes we feel appropriate.


That clause seems unfair and unnecessary. Instagram aside (don't get me started on that), social networks and photography competitions often operate on a nonexclusive rights/licensing model. That would seem to cover what giffgaff needs i.e. ability to share across message boards, newsletters, social media etc - but without taking the copyright from the person that created the artwork.

Hi everyone, I propose a new easy idea that effortlessly improve the way a fellow giffgaffer moves around the site. When you subscribe to a topic you don't want to go into to your profile then click on subscriptions do you? So this will improve conveiniance for everyone.

The idea: A new Subscriptions button located under community that will instantly take you to your subscriptions page. Here is a picture to show you what I mean:


Easy subscriptions link.png

So as you can see this is a very easy fix to a very annoying problem.

Please take your time to Kudo This idea, Thanks.



Today alot of people have been having issues activating sim cards. Giffgaff are fully aware of this issue as it has been posted in the unreported service thread many times.


My idea is to have a little box at the top of the activation page warning users that other users are currently having issues activating at the moment.


By doing this it would achive:


  1. Members not feeling anoyed by thinking they are doing something wrong
  2. Stop repeted posts rop being posted in the "Help and support catogary of the website"

My idea is for the message box to look like this:




KUDOS if you support this idea and want new members to understand it's not there fault that activation isnt working.


I think that giffgaff sell a real good range of mobile phones at competitive prices, but sometimes it is useful to have a cheap (almost throwaway handset) for holidays, nights outs, festivals etc - a VERY cheap phone in the region of £10-£20.


I would like to see giffgaff trial the option of selling a very small selection of £10-£20 basic phones as often they can be bought from shops but need to add top-ups to them and if already got a giffgaff sim, then the top up is of little use.


Please give my idea some consideration and let me know your thoughts.


Missed call message

Status: New Idea
by methusan on ‎09-09-2014 23:54

If a person calls your phone while it is turned off, then you will not get a notification on your phone when you turn it on telling you that someone has called. Giffgaff should create a system where if a caller reaches your voicemail (but doesn't leave a voice message) , then Giffgaff will send a message notifying you that the person had called. Companies such as o2 have already implemented the idea and i feel as if its useful!

Dear Giffgaff Community,


My idea is a customer friendly, leave it a year before shutting down a sim card, with an email and letter sent one month before this is going to take place, this is to sell the network to people who have emergency sims but also to in some cases the less tech savvy, I set both on my parents up on Asda sim cards years ago and they never really got the hang of it, i had to encourage them to keep charging the mobiles up and making a chargeable call every 3 months from one phone to the other to stop the sim cards from being shut down, i really feel with less techsavy or elderly or both, and perhaps parents of teenagers as well this would really help to make using and maintaining mobile technology easier, in the end Asda changed from using vodafone to EE, my mam was trying to get the phone to work and she had to call them to find that out!, they would have to get new sim cards get the credit transfered across from their old ones etc, its a nightmare for my mam, and an irritation for me.


This network, already showing good things freephone numbers, calls between giffgaff and updating social medial via text messaging for free this is all good, lets see something which will make others see how customer friendly things could be.


Be able to top up for £5

Status: New Idea
by methusan on ‎14-09-2014 11:05

I currently have £5 as credit and i always buy the £10 goodybag. So i always have £5 remaining and am unable to use it. So having the ability to top up £5 is useful when you have credit still on your account.

There already exists a method to top up someone else's account here:


But you need their phone number to do so.


There's a chap in hospital at the moment having trouble topping up so I was thinking of starting up a 'whip round' thread and bunging £5 credit on his account but I'm pretty sure he won't want to publish his mobile phone number on the forums.


A nice button 'Top up another giffgaffer' would be cool.


I'm pretty sure that if he logged in and saw a nice lump of credit on his account it would cheer him up.




Cash For Your Old Phone

Status: New Idea
by methusan on ‎13-09-2014 15:04

GIffgaff gives cash for your old phone, where you can use the cash to either trade in or just keep the cash for yourself. 


New ranks ..relisted idea

Status: New Idea
by kathleen414 ‎15-09-2014 16:28 - edited ‎15-09-2014 17:29

Hi everyone


i  had a look at our ranks list and we have quite a few members getting close to the top.

So maybe time for some new ranks to be added not to make it harder for them

but a new tier of super helper ranks


Maybe 10 more ranks chosen by you as community competition


and maybe change some of the existing ones and 

vote on the 5 ranks that you would remove ( because they're silly or odd)

And replace them with rank names selected by the members


 I know where you live  






originaly posted in contribute

This originally didn't gain enough support


This Idea is entering the Vault. This means at the time of posting it wasn't what our Community wanted, however we'd love for you to re-post it as circumstances change and most Ideas are before their time. Thanks for keeping us run by you.


But I think we're ready for this as more members are heading to the top of the ranks and have now where to aim for

Like @endorphin and @darrenpainter





Low Minute, Low Text & High Data

Status: New Idea
by russq on ‎12-09-2014 10:54

I and many others use low minutes, low text but high(ish) data.


From £7.50 goodbag that I currently buy, I use less that 50 minutes and less than 100 text but always use my allowance of 250mb and could use well over 500mb.


Therefore my solution would be alternative low mins & text but data heavy googybags -

- £5.00 goodybag with - 30 mins, 75 text & 500MB

- £7.50 goodybag with - 100 mins, 200 text & 750 MB 


or any economically viable number of mins & text but with the higher data.








Status: New Idea
by samuelsparrow on ‎05-09-2014 16:51
It would be great to 'Gift' a goodybag to friends and family.

We could call it a 'GIFT BAG'

What do you think?

Community managers interactions Idea

Status: New Idea
by mobilemax on ‎10-09-2014 11:55

Further to my post 


I have noticed a number of threads that certain members are asking for replies to and it just looks a little bit embarrassing that certain topics are taking weeks to get answers too.

I just thought it would be a good idea to have the community managers online at least once a week at a selected time to address or see any issues that need attention from the rest of the community and update regularly. Maybe for example every Monday morning at least one manager online to see and discuss any long term issues that need addressing.

That way it will look like gg is dealing with certain issues that the community wishes to be addressed and positive interaction between the owners and its customers. Also it may help reducing threads asking for responses to them.

What do you all think about this? A weekly Q & A session.



Mobile Data Goodybags

Status: New Idea
by shipon786 on ‎15-09-2014 12:32
Hi, I think there should be goodybags specifically for mobile internet. For e.g £5 for 1GB or £10 for unlimited data. This is ideal as the new catered goodybags dont have much mobile data and i know alot of people use giffgaff because of the mobile data goodybags. Also, these goodybags can be used simultaneously with other goodybags.

Kudo counter idea

Status: New Idea
by silvercentral ‎07-09-2014 22:51 - edited ‎08-09-2014 16:31

Hi all, I've been advised in the Contribute forum to repost this in Ideas.
We are only allowed to give so many kudos per hour or per 24hr period. Could we have a kudo counter (or a warning of some sort) so we know when we're about to exceed the limit? I do like to be able to thank all those who kindly take their time to answer my posts.
Thank you


Edited to include @navvy suggestion:

"....Does anyone else have any thoughts on ways to display remaining kudos, or whether there should be an advance warning, like "You have just one more kudos available to give in this hour - use it wisely..."


Stop Banning Unlimited?

Status: New Idea
by shanzbedlas on ‎13-09-2014 21:28

I understand the fair use policy! Please note that I understand that users that are in a way excess of data should not impact other users service! Please read the whole idea/thread?


However that being said, someone using say 20mb a month may not impact users. What I propose is that caps are introduces to mega data eaters during peak times for traffic flow ONLY now I know not everyone will like this but I think we can all agree that a bar of using your mobile data between say 6pm and 8pm is CONSIDERABLY better from a user point of view than being banned eternally. Then tell the user in a detailed email that this has occurred and how to resolve the ban (eg use less data at peak times) and then give them a month to do so, tell them that after that month they can appeal for a ban-removal and let a agent or a tribunal of members decide if the cap should be removed, I see no reason agent's should arbitrary decide if we get banned or not when they are not the ones being banned, last time I checked we are the boss.


Now I understand the picking for this will need to be under strict guidelines and that the rules would not be too easy to implement but they can do 30min temp bans, no issue, so I see no reason why this should be an issue.


Now I know a lot of people will say " I need to use my phone at 9am because or X reason" this is why there is a tribunal, this is why we are not banning data all the time. This permits people who say need to download PDF files for work or upload there youtube videos (etc) do so at say 3am when data flow will be at its lowest. There is not reason someone using more than say 30mb per month will impact other users they may well get banned for uploading and downloading files at the crack of dawn when only 10% of users (O2 users included) will be online therefore they are not bothering anyone with there massive usage! 

Banning someone like this is not fair, nor is the total perma bans!


Ban numbers are increasing every day with these few choice samples;


Not to mention the insane claims that giffgaff cannot remove these permanent bans! It is crazy, what if someones spam folder eats up the warnings! 


Giffgaff is rising its prices to match Threes all-you-can-eat package, now not to mention Three have active stores you can go see for issues and a customer service call line. Giffgaff are going to have to up there game if they want to continue having customers and arbitrarily permanently banning people for an unknown criteria is no way to gain customers.


Please let me know below and give me kudo's Im sure if you agree with my proposed solution or not you will agree permanent banning of members from there unlimited data is getting in excess now. Feel free to provide your own solutions below!


NEW FORUM - Phones for Sale

Status: New Idea
by tinawilliams425 ‎13-09-2014 21:02 - edited ‎13-09-2014 21:21

I would like to see a specific forum on the website where members can advertise phones they have for sale.  I know there is a general discussion forum but not really easy to track down if any phones for sale.


A member could advertise a used phone for sale on the forum and could include descriptions and images of item.  Interested members who would be interested in buying the phone would then Private Message the seller and the sale would be agreed between the 2 members and payment would be agreed and made using method agreed between both buyer and seller. 


Guidelines for selling a phone would include:


Must state if locked or unlocked

Must state if phone has been reported lost or stolen previously

Must state if phone was purchased new, second hand or refurb

Must state if includes a box and instructions

Must come with a working charger if phone was supplied with one when new


giffgaff forum could also provide a link to so buyer can run a check on the phone before purchase - seller would need to supply IMEI number and buyer would need to pay the fee.


It would be important to note that giffgaff would only be a means of advertising the phone and would not take any responsibility for any problems incurred as a result of any sales/purchases.





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