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Status: New Idea
by hafizahbegum on ‎30-07-2014 21:55

I think giffgaff should create goodybags just for unlimited things for example

a goodybag just for unlimited texts.. for those who text but do not do any thing else, like me (I miss the £5 goodybag as that was unlimited texts which is only what i use)

similarly a goodgy bag just for unlimited calls and unlimited data.


In addition to this they could introduce a way to combine which ever two or three goodybags so you can mix and match your self.


View and send texts via

Status: New Idea
by andyxhill on ‎29-07-2014 21:59

WOuld be raelly handy of your phone/sim goes astray.Would still be chargeable or part of goodybag usage


name the goody bags

Status: New Idea
by lawarcbur79 on ‎30-07-2014 12:44

why not name the goodybags, heres my idea for names:


£5  hockey cockey (thats what it is called anyway)

£7.50 tango

£10 bhangra

£12 calypso

£15 disco

£20 salsa


all the above is names of dances so there is a link to why there called that, just think it could add a bit of fun and might be easier for some to have a name for there goodybag other than the price because it stands out a bit.

also to buy goodybags with your airtime credit texting the name of the goodybag you want then it's deducted from your airtime credit, this could also simplyfy things, cause it can be a bit of a hassle buying a goodybag with certain phones in certain places.



Time voice-mail was recorded

Status: New Idea
by tstarfall on ‎27-07-2014 07:39



My phone only tells me when a voicemail alert came into my phone - not when the message was actually recorded by the caller.  This information appears to be missing when in voicemail iteslef too.  If there s a delay in getting the alert from the network (out of network range, phone off, network down etc.), there is no way of telling what time the caller actually called me.


Can this information be implemented either in the alert message (ideally), or atleast as part of the imformation you are told when you call the voicemail number.




Vat receipts available online

Status: New Idea
by jimmyhb on ‎28-07-2014 17:18

It would help everyone, members and agents, if you could 'tick a box' and download a vat receipt from the member's accounts page. Every month I have to go through several pages to find the receipt number then ask the agent for a vat receipt.


Normally I get the vat receipt within a couple of days but for some reason it took several attempts and in the end I had to get it sent to an alternative email address .....a fault with the email address and not the agents.


Increase Data Allowance On £7.50 Goodybag

Status: New Idea
by sp010 on ‎29-07-2014 21:04

In order for the £7.50 goodybag to remain competitive, I suggest the data allowance should increase from 250MB to 750MB.


Currently there is a large gap between £7.50 and £10 goodbags; for just £2.50 you get 300 extra minutes and 750MB extra data.


With competitiors (unsure whether it's permitted to mention them by name or specific tariff) you can find greater data allowances for less than £7.50 both on pay monthly and PAYG plans.


Simple Innotive Free Sim Card Holder

Status: New Idea
by jaymailsays on ‎29-07-2014 22:38
Every one on GG will receive a Sim in a Sim Card Holder. Once the sim is removed we usually throw the holder away. However why did GG not provide a magnetic strip with a top up link that enables the user to swipe the former sim holder card at retailers to instantly and electronicly top up your GG Airtime. The idea is virtually free to implement. Once you have initially activated your new sim with a bank card or top up voucher. Then link your top up card with your new phone number. Thats it, from then on, you can top up at the P.O. or Sainsbury with a simple secure swipe, then store away untill the next visit. If you would like this additional payment option please support and spread the word.

Roaming Text Change

Status: New Idea
by deffers90 ‎26-07-2014 15:27 - edited ‎26-07-2014 15:31



Having recently seen a couple of threads in the help section where people have been caught put when they've arrived abroad, not realising that their goodybag only covers them in the UK.<b


Currently the text you receive when roaming reads as follows:


"Hi, calls to UK/EU cost 18ppm to make and 4ppm to receive. Send a text for 5p. Data is 19p/MB. Prices include VAT. More info In emergencies call 112



"To avoid instances mentioned above I suggest adding an extra line along the lines of "Don't forget, goodybags are for UK use only, so make sure you've got plenty of airtime credit"


This would, hopefully, then reduce confusion and thus threads in the help section from people wondering why they cannot call and/or text when abroad even though their goodybag is live.


Comments and suggestions are welcome. If you support this idea please click on the kudos button


Number blocking

Status: New Idea
by ajw84 on ‎26-07-2014 07:22
Make an option where you can block numbers on your giffgaff account profile options.

Preordering goody bags

Status: New Idea
by lubarratt on ‎27-07-2014 14:08
Why can't we preorder a goodybag? This would be really useful, especially when travelling abroad. It would be great to be able to preorder a goodybag to start on the day you return to the uk, rather than having to think about it when you get back. It would be easy to implement, just add a starting date option on the goodybag order page.
Good Morning,
My idea is to have the option available to select &purchase a goodybag on the 43430 top up online.

This idea become apparent to me when my Mum did not have any internet data & could not purchase her own goddybag. Besides internet access is not always accessible.

Tethering on Unlimited Goodybags

Status: New Idea
by sheepyaidan on ‎26-07-2014 19:11
Evening all,

My idea is what the network '3' already do.

If you have unlimited data they give 2 gigs of data for tethering. Therefore everyone will be allowed to tether.

Anybody agree?


Pay As You Go ----- Data cost

Status: New Idea
by mick_1965 on ‎24-07-2014 16:04


Mobile Internet is charged at no more than 20p a day (up to 20MB). If you go over 20MB, you'll be charged extra at 20p/MB.

 20 pence per MB is simply far too much.

This need to be reduced to be inline with the rest of giffgaffs Data over usage charges ie 2p per MB




Goodybags for use abroad

Status: New Idea
by lubarratt on ‎27-07-2014 14:11
I love the convenience of a goodybag. It would be great if there was a similar option for when you go abroad. These could be split into regions, such as EU etc. I would love to be able to buy a goodybag prior to my travels and therefore have more control over my phone costs whilst away.

"You cannot have two active SIMs"

Status: We’re Looking Into It
by figment_uk ‎04-07-2014 13:37 - edited ‎05-07-2014 20:40

Considering that many people now have multiple devices and therefore need multiple SIM cards, I feel that the SIM activation pages are very unhelpful and need to be more user friendly and intuitive, thereby improving the member experience.


As it stands right now, a member with an existing SIM entering an activation code whilst logged/logging into their account is greeted by the SIM Replacement (SIM swap) page, with the very unhelpful statement:


"You cannot have two active SIMs. Activating a new SIM will deactivate your current SIM." 


The member then has the option of continuing with a SIM swap, or backing out of the process. This results in members doing SIM swaps when they really wanted to change their number or register a second SIM, or backing out and not knowing where to go from here. This does nothing for the overall member experience, and causes members to become confused or frustrated by the whole process, and possibly them spending ages searching the knowledgebase or asking in the community.


The idea

I feel that this process could be much improved with a little modification to the current process flow, so that when an existing member enters the activation code from a new SIM they are presented with a series of option buttons or links, each taking or guiding them towards the correct path


For example


 I want to: Action
Move my number to a new SIM  Starts SIM swap procedure
Activate a replacement SIM  Explanation before starting SIM activation
Activate an extra SIM for another phone/device  Instructions to activate SIM on a new account
Change my number whilst keeping the same account  Instructions to change number via agents
Have an additional SIM on the same number  Explain this is not possible and give alternatives




  • Better overall member experience
  • Reduction in erroneous SIM activations, therefore reduction in cancellation requests
  • Reduction in Help & Support and agent questions relating to SIM activations


If you would like to see this idea implemented, please support it by clicking the Untitled-1.png button at the top-left of the idea

Status: We’re Looking Into It
Simple Idea for great benefit, this is brilliantly laid out - thanks Figment and everyone who supported it. This idea has preliminary gone pass our Head of Member Experience and our Member Experience change champion. Next steps is to be scoped as a project and prioritised. Thanks again. Nice One.

giffgaff memorabilia

Status: New Idea
by michaeldullaway on ‎30-07-2014 10:55

Every once in a while giffgaff offers up a sale of items like the current charity t-shirt ( ), well why does it have to stop there? Our members are the greatest source of advertisement for the great service that giffgaff offers, so why not use them in a more proactive way?


I have ordered the charity t-shirt this year and will be wearing it with pride. As a University lecturer I hope that many of my students (and colleages)  will come and ask me what it is all about and I can tell them about the wonders of giffgaff.


The more availability of general merchandise: pens, sticky notes, t-shirts, caps, etc. the greater coverage offered and I for one would buy much of this to adorne my desk/home.


Please support this idea so we can support giffgaff all year round!






Use your phone abroad at no extra cost.

Status: New Idea
by hallaway on ‎14-07-2014 10:27

Three offers sim-only deals that are free to use abroad, including the USA.  I think giffgaff should offer a Roam-Free package!

With Three's "Feel At Home" package, you can use your allowance to call and text the UK and use your data without paying a penny more. There's no extra cost for calls back home, no extra cost for texts back home, no extra cost for data.  More info:


Why can't giffgaff offer a similar package?  It's a great deal!

Since at least August 2006,[1] the Ofcom General Conditions require the call prices for 084, 087 and 070 numbers to be given equal prominence in terms of location and format to those for 01, 02, 03 and standard 07 mobile numbers:


3. Customer information and advice: published price lists and websites

3.1 The Originating Communications Provider that is responsible for the retail billing of NTS Calls, 0870 calls and calls to Personal Numbers to the end-user shall publish the usage charges required to be published under General Condition 10.2(d)(ii) for NTS Calls, 0870 calls and calls to Personal Numbers on its website and in published price lists in a way that gives those charges the same prominence in terms of location and format given to charges for geographic calls, calls to mobiles and call packages, including bundles.



At present, the 084, 087 and 070 call prices are hidden in an "other UK numbers" drop-down needing an additional click to access them.


It's probably no coincidence that some of the most common questions in the help forum are:


"How much does it cost to call 0844 / 0845 / 0870 numbers?"


"I bought a Goodybag. Why can't I call 084 and/or 087 numbers?"



Please move the call prices for 084, 087 and 070 numbers up to the top table thereby joining those for calls to 01, 02, 03 and standard 07 mobile numbers.



Being able to FREEZE airtime credit

Status: New Idea
by member444 on ‎26-07-2014 14:16

Being able to FREEZE airtime credit


Really convenient because saving up airtime credit to purchase next goodybag sometimes (for me, ALL the time) proves difficult after your goodybag expires (and it is not on the recurring option through bank account) and you accidentally use it up by making calls, texting or using mobile data. Also 


  1. People who want to use £5, £7.50 or £12 goodybag need to buy £10 or £15 voucher. Usually from this you may want to save up that airtime credit in order to use it to pay for the next goodybag purchase. This is especially useful to the younger (or any!) GiffGaff members since their parents may not give them extra money for top-up if the extra money from their airtime credit is used up by accident.
  2. Stops people from using up their emergency or saved up airtime credit accidentally right after their goodybag expires (because I'm sure this happens a lot)
  3. This option would give many GiffGaff members (especially the younger ones!) more choice, flexibility and freedom so that they can get the best out of GiffGaff

Just have a 'FREEZE airtime credit' tick box option on the My GiffGaff page (which can be unticked anytime!).


THANK YOU! :smileyhappy:


Re: Carry over remaining minutes

Status: New Idea
by zborgy on ‎18-07-2014 15:43

Obviously been discussed elewhere! but what abt doing what "Tesco's" do where your remaining minutes get carried over to the next few months! Imagine the customers GiffGaff would get from this feature!


Just a