I've decided to post the idea to try and nudge them into action and add it.
Judging from the questions in the approved helpers quiz, giffgaff have made it clear they really don't like you using the " increase sim limit" workaround,
this extra category, together with the option of actually putting the date in manually in any format you wish, will sort of cover all bases, and stop the need for advising people to use the increase sim limit workaround
The extra main category needed is
ACCOUNT AND DISPLAY ERRORS
Sub categories. Being...
Forgotten account details
Access blocked/ suspended
Balance not available/unavailable/incorrect
And on the top up pages
A bank decline
There's a problem with your account....ect
You can only add credit at this time
Then sub-sub categories from those if neccesery
And as I mentioned earlier , change the date input field to make that you can put any date format you like without it bringing up an error
Three currently offer effectively free roaming in the USA and many EU countries by allowing you to use your existing UK minutes and data allowance whilst abroad: their Feel At Home initiative.
Although there are plans to scrap roaming charges across Europe this coming summer, it's unclear exactly what this means and when it will happen.
Perhaps giffgaff could remain competitive in the meantime by at least partially meeting what Three is currently offering. Would it be possible to allow us to use our current goodybag's data allowance in at least some countries outside the UK?
OK, it can happen but its an inconvenience, so it would be nice to know when its fixed without having to repeatedly check.
I have seen a few a few people asking in the forums recently about when a particular handset will become available in stock.
Currently, the HTC One and Samsung Galaxy Note 3 are out of stock. I think giffgaff should have an option for interested buyers to setup an email or text alert for the phones that go out of stock so members who decide to set the alerts are texted or emailed when the phone is back in stock if they are not in a hurry to look elsewhere.
It can only be good for business especially as more handsets are envisaged to be introduced. Currently we just tell members to keep checking the page but those impatient wont hang around really or maybe they will but it would just be simple and reassuring.
There are currently Hot Ideas, Top Ideas, and New Ideas on the ideas board, but most of the Top Ideas have been implemented! That's all well and good, and shows how much GaffGaff listens... but wouldn't it be good for the Top Ideas to show top unimplemented ideas? Perhaps split off another tab for Realised Ideas?
@foxonthefoxhad an idea to cut off free calls before they began to be charged and the idea was filed as Not For Us, however the notes mention that 0.2% of calls last over an hour and 0.36% are GiffGaff-to-GiffGaff. That would mean an awfully small percentage of GG-GG calls actually go over the 60-minute limit.
I know it's clearly marked in the terms, and I know other networks do it, but I've always found it a pain to keep track of 60 minutes, whether that be manually or with an app, etc. etc. If such long calls are in fact so rare, why is it necessary to start charging? There are plenty of comments on the boards from members who have been unpleasantly surprised at this. To me, it sounds like a value add from GiffGaff to extend or abolish this limit.
Searching the archives, there have been other similar ideas which have been similarly marked Not For Us, or redirected, with little justification, or something flippant, like "our users are penny-pinchers anyway." I wonder how many GG-GG calls go over the 60-minute limit, and what the financial impact would be of removing the limit? As the calls are all on-network, the costs to GiffGaff can't be all that high. If this is indeed Not For Us, I'd be interested in hearing a bit more on why Not.
Update 18 Dec (clarification)
I'm surprised by the resistance in the community to this, saying that lifting or extending the limit would open it to abuse, or that it would impact GiffGaff financially.
Although I understand the rationale of limiting unfair use (such as baby monitors), from my perspective talking with a friend for over an hour is not unfair use. It's making the system more difficult to use, so fewer users will take advantage of it, and thus saving resources/money and maximising profit. A good example of this is when I used LycaMobile (Lord may I be pardoned for my sins). They had a 10-minute limit at that time!
Regarding financial impact... let's leave it to GiffGaff to determine financial impact, vs. the benefit in ease of use to all users. (NB the stats quoted do not show demand, as most GiffGaffers who use the benefit take measures to ensure they remember to hang up before 60 minutes).
Update 19 Dec (the penny drops)
After a conversation with @sidssister , who got caught out by this rule... I now finally understand. This rule is a revenue generator for GiffGaff, and all the other companies which use it. They get to advertise free calls, then start charging for them if they stretch on a bit long (but well within the reach of a human conversation). Which is why this idea will be Not For Us.
Of course this is speculation without data to back it up, but it's certainly the reasoning which makes the most sense to me. Giving customers value is not the object ... it's giving them the perception of value so they spend more.
I suppose this leaves me disappointed in two ways. One, disappointed in GiffGaff for not rising above the fray and increasing its revenue in this way. Two, disappointed that so many GiffGaffers accept, and even defend, the practice.
Granted, GiffGaff stated that they liked @foxonthefox 's idea of cutting off calls after 60 minutes, but that it's technically not feasible. This would seem to show that GiffGaff is in fact not interested in this as a revenue generator. But if that were really the case, and if these calls are indeed so very rare, then they could just as well lift or extend the limit with negligible impact to their bottom line or network capacity.
We've been notified by gg in this thread by @jenniferho that, in an effort to save cost due to SIM wastage (SIMs ordered but not activated), that members will suffer reductions in the limits that they can order from their Spread giffgaff page.
I believe that a huge amount of cost could also be saved if gg stopped sending out the "Cheeky SIMs" too.
These, afterall, are nothing more than speculative as there is no guarantee of that being activated either?
As well as causing confusion to some new members who post on the forums wondering why they received it and what it was...
There are previous ideas of similar suggestion that were sent to the Idea Vault here and here due to lack of support and being against what the gg roadmap and ethos were trying to do, but, in light of the change of heart and direction by giffgaff, I feel this suggestion deserves its place on the boards again.
Thankyou for reading
Without any implied criticism of giffgaff's existing carrier, I and others have received deliveries from DPD recently and frankly been blown away by the outstanding live tracking facility they offer.
The delivery van can be live tracked on a street map, the delivery time seems to be quite accurately predicted (on my experience anyway), it is updated regularly, you can see how many drops are due before yours will arrive, plus you can reschedule for another day quite late in the process if you find you need to make last minute change of plans.
This thread by @wbbuttercup http://community.giffgaff.com/t5/Social-Off-Topic/
The service is called Predict: Follow My Parcel - here's a DPD web page link with a video covering the innovative features.
The biggest advantage here to phone buyers would be saving time i.e. narrow down - ultimately to a 15 min delivery window and with reassurance that things are on track.
I have no commercial link with DPD, just found their new tracking service to be exceptional. I know other delivery services offer live tracking but I have not seen anything half as good as this.
Obviously I am not party to gg's commercial deal with their existing carrier but if DPD can deliver a comparable priced service I thing gg customers would be very happy.
What do you think?
So as to aleviate ongoing issues of requested sims not arriving promptly, mainly due to being posted 2nd class by giffgaff.
I would like to suggest that there be an option for the requested sim to be posted 1st class for a small charge which would be refunded as credit upon activation. (Royal Mail, 2nd Class 50p) (Royal Mail, 1st Class, Franked 47p) ((Whilst I do appreciate that giffgaff don't use Royal Mail anymore I'm sure a similar deal could be made with another postal provider))
The free 2nd class postage would still be available to those who have no immediate need for the sim. I think this would be especially helpful over the upcoming festive period when mail delivery is often further delayed due to overstretched systems.
The 1st class option would hopefully help overcome some of these issues that are causing prospective customers to post that they are unhappy with not receiving a sim promptly. Hopefully this will enable more people to use giffgaff and spread the word much quicker.
FIRST CLASS POST ( fee chargable refundable on activation )
SECOND CLASS POST ( free postage)
FIRST CLASS POST ( fee not refundable) as suggested by kim_x [an option that could be offered]
Yes it should be first class for all but as far as I know giffgaff only use 2nd class now.
So giving members the option to pay for the sim to be delivered first class is the next best option it will also save giffgaff on sims sent out 2nd class that may or may not be activated
this way if there not activated giffgaff will have the fee covered and if it is it will only be a small amount for giffgaff but a guaranteed activation.
Also not everyone's happy to meet up or give there address and personal details to strangers
But just want a sim asap not 3/7 days later
An alternative to getting people to pay up front for 1st class postage, which might be an issue for people who don't want to register their credit/debit card, would be for these sims to be sent out with less free credit on them, say £4.00. The reduction in free credit would have to allow for some sims not being activated so giffgaff wouldn't lose out overall.
perhaps another option could be to also offer free first class delivery for sims that are ordered directly from giffgaff (as opposed to ordering from another member).
idea was posted first in contribute
I had a look to see if this was already posted, but a million apologies if this is old news and i just didnt spot it in my search.
I am not the only one confused by the 'Choose your BlackBerry plan' page. For some reason the plans are all in order of value except for the £5 hokey cokey bag, which is at the bottom of the page beneath the £20 bag. This led me, and others, to incorrectly assume the £5 bag was no longer available with the BIS add-on.
Simple solution: Bring it to the top of the list so it is in value sequence.
Image: The offending article with Hokey Cokey down the bottom where people wont be looking for it.
My idea is simple. When a member takes there payback as credit instead of been given the standard 3 months of free GG-GG allowances that they should be given 6 months.
The first time I got payback I took £120 as credit to cover the next 6 months worth of goodybags but had to top up a tenner 3 months in just to keep my free GG-GG allowances even though I still had plenty of credit.
Now when I put this in 'contribute' various suggestions we're made as to how much. For instance if you was only getting £10 then you shouldn't get the 6 months so it may need some tweaking and I don't even know if GG's systems would allow this but I just think if a member is willing to take there payback as credit, this way keeping the funds with gg, then they should at least be rewarded with the 6 months worth of free GG-GG allowances.
Feel free to add your comments and ideas on how to make this idea a reality and if you like it then show your support. I believe it's a good idea as it benefits both GG and the customer
I just to add thanks to everyone for your support so far. We've managed to get it to the 'under consideration' which is great but please still show your support for the idea and let's get this implemented as it's much needed!
Feel free to add your ideas as to what kind of amount of payback you take as credit to get the whole 6 months free gg-gg so we can maybe get some structure to the idea. Or should it just be 6 months for everyone who elects credit?
So thoughts please?
only me again. . . . .
I just want to say a big thank you to everyone who has supported this idea but I also want to stress that the more support we get here the better chance of giffgaff implementing it.
It's been under consideration for quite a while now so I'm hoping this means GG are really thinking about it!
And we could really do with getting a bit of a debate going about how much the minimum amount should be but I've added the reason I think it should be free for any amount on page 5 of this thread so have a read and have your say!
Hya folkz just a thought seeing as giffgaff now sell mobile phones,
Wouldn't it be nice if we could buy giffgaff phone covers, cases, ect.
My phone is usally kept in me lilac flip case but the case is now broken so need to buy new one,
Really can't stand me phone out of its case or cover
Wha do you all think n would you buy a giffgaff phone case or cover ect,
If so plz support the idea n hope we can buy some soon
giffgaff introduced the current version of the Welcome Pack in August which is posted out to new members and arrives within a week of joining. However the current pack costs money to print and send while often causing confusion from new members who post on the forum asking why they have received it. Additionally, the pack is not necessarily correct because it is printed on the day of activation and doesn't take into account things like a subsequent number port in.
giffgaff recently announced cost saving initiative of reducing SIM limits to reduce sim waste and in line with that @oldyorkie posted an idea to stop sending cheeky SIMs which has been well supported, especially by newcommers who receive the cheeky SIM as part of the Welcome Pack.
I believe giffgaff could save money and confusion by:
emailing the Welcome Pack to new members as standard.
Members could then choose to print it out at home if they wished. As an online only company this would not be out of line with the way giffgaff works and would fit in well with waste reduction.
- saves money in printing and postage
- pack doesn't need to be printed on the day of joining so can be produced with up to date information
- removes any confusion from new members about what to do with the pack
- reduces waste from members simply binning the paper pack
- potentially more suitable for some visually impaired members who can use screen readers on an electronic version
- looking forward - povides a way of sending the Welcome Infomation in the event cheeky SIMs are discontinued without redesigning the paper pack
I started a thread in Contribute to get some feedback and the feeling there was that keeping the current paper version as optional would benefit some members over an electronic version but only if a member requested the paper version.
This thread from yesterday got me thinking about this, as the same thing happened to me, when I first joined.
I don't know what it is, but it does not seem to come natural to set your GB to recur, even though, if I remember corretly, it is suggested that you do.
It seems to me that 20p/mb are not in line with what the other operators are doing.
Might be time to reconsider this...
HD Voice gives a much higher quality voice connection when making calls. Although some in the community doubt if this is desirable or necessary (see other posts on HD voice), I would urge you to listen to what it's like yourself. Indeed, when I spoke with people at Tandberg (a company that specialises in telepresence / videoconference services) they said that improvements in voice quality far outweighed improvements in video quality when participants evaluated the overall quality of a call.
This has been implemented on Three, Orange, EE, and T-Mobile.
I understand this can't be implemented until O2 implements it, but can we at least make the request? I'd certainly like to know how many other GiffGaffers would be intersted in having this capability on GiffGaff.
I was in Colombia for 10 days recently and couldn't access my voicemail:
- 443 simply didn't work;
- I hadn't set up PIN access to my voicemail and would be a bit reluctant to incur the charges that would involve.
That got me thinking: why not make voicemails available as sound files online? You go online (usually free in your hotel using wifi), log into your account, click on the voicemail message link and listen to it through your speakers or headphone. That way, it's free and you still have voicemail access in far-flung places where 443 doesn't work.
I don't know about you, but I have a partner who is also on GG. Great! we have practically unlimited calls and texts to each other. well it is until you realise that its 3 hours into a call and you have no minutes/credit left.
I petition GG to add an auto cut off to each call GG-GG of one hour as I have now wasted almost £100 on this.
giffgaff already have this implemented when one has no credit, so being cut off is something that happens as it is if you have no minutes/credit.
I also have decided to ask for it to be an opt in service due to the comments below thanks!
remember to get ideas noticed they need Kudos, to get them noticed give them kudos.
Given my recent issue regarding payback choice, I feel it would be beneficial for giffgaff to send an automated email for the customers records confirming the method of payback selected.
This would avoid the possibility of confusion should any errors occur.
I am suggesting this after finding myself in the situation where, somehow, my payback choice changed. For full details, see here.