Potentially I would like 3 mobile accounts and an ipad account, however need 4 seperate accounts at the moment. Would it not be more efficient and a lot easier to manage and pay for credit if it was all managed and paid for under one account?
There are a small number of issues raised within the forums which seem to go on forever one such case is sangif's number transfer problem which has at the last check 151 replies.
My suggestion is that when forum responses reach a pre-definedFast Tracking limit they will be fast tracked to first an Educator and if thought serious enough passed on to an Agent. In order to maintain a certain amount of control it would have to be responses from other users and not from the author of the post which would trigger this (otherwise we could all create posts just to have the urgency raised).
This would help reduce tension within the forums and show that Giffgaff are taking their customer's complaints seriously while doing something about it.
i have recently been alerted to a way of checking your sims are valid here (http://apps.giffgaff.com/microgaff/simchecker/) and find it very useful in making sure i do not send faulty sims to people but i feel that this page could be greatly improved by showing which account these unregistered sims were ordered from. great for microgiffgaffers in making sure they are not sending other peoples sims out which is not uncommon if they are sent the wrong sims by accident.
For exaple i have recently received 3 sims which i did not order or want and as such i threw them away but if my suggested idea was implemented i would have checked these sims were not linked to my account and if they were i would have kept them thus reducing wasted sims
Every little helps and giffgaff already have access to this information otherwise how would they know who to credit when a certain sim is activated. hope this idea helps a lot of people and not only microgiffgaffers it should also help those who just wish to handout sims to friends. please comment your opinions below
Although GiffGaff is very good and i am impressed, I think that if every month you got emailed or it said in the section "My GiffGafff", the different numbers you have called/texted and how much they have cost. This will help many people work out, why there credit has suddenly gone from £10 to £5. Many other phone companies like Orange do this and i think if GiffGaff did this it would make them even better. For example i had £15 credit and suddenly went down to £11.58, i have no idea how I did this and if after this month I got a statement showing that i had a 2hour call with someone then I would understand why I have lost £3.42.
I think to end myths about a 20GB Internet ban.
And a daily unsafe ban of 2-3GB
Giffgaff should clearly label the limit to their 'unlimited' Internet offer as the word ' UNLIMITED' has been unfairly abused and cliched by the rest of industry to mean that it means fair usage policy and data caps.
Therefore Giffgaff should abolish the word for a number. This would resolve a few issues and be more beneficiary for Giffgaff
-Newbies wouldn't post how unlimited is unlimited?
- Giffgaff wouldn't be categorised with all of the network providers so more people would be tempted to their numerical value deal
- Put an end to confused users who have been banned for usages varying from 12GB to 40GB
I have two accounts with giffgaff; one for my phone and one for my iPad. I earn all of my payback on the account linked with my phone. Last payback I earn over £80, I do not have a PayPal account and therefore cannot take my payback as cash and I take it as credit. This means I have over £80 credit. I would like to see an option which allowed me to transfer say £10 or £20 over to my iPad so that I can buy my gigabag and be happy! Otherwise I have to keep topping up my iPad and I end up with loads of credit on my phone because I don't get through a huge amount of credit.
Just a thought! Kudos if you agree
Wouldn't it be much easier, less error prone, more cost effective of you can pay your goodybags by direct debit?
Here's the link on the advantages of it-
Having been with giffgaff now for a while, there do seem to be a fair few of issues which (quite rightly) cause customers hassle - whether it be "updating goodybags" messages appearing for days on end, loss of service generally or other issues.
When an educator posts a service update everyone replies - and the debate starts up, which I would suggest is actually counter-productive and fuels the legitimate argument that giffgaff is perceived as slow to report issues (and progress made, or otherwise) to members.
For example, if an educator posts that giffgaff are aware of an issue and are taking steps to sort things out, I am sure the community does not want me replying to the post "Thanks for the information", or "This isn't good enough, this is not what I pay for etc). It dilutes the thread to a point where you must sift through hundreds of replies concerning service issues just to find out the relevant update from those in the know.
So, to summarise - have an area of either the forum or My giffgaff which is purely for service updates which is not ediable by the community other than educators and giffgaff as a company. Members would still be able to discuss the issues on the forum, but official service updates would be protected from dilution. Updates from educators will not be hidden in pages and pages of replies from the community.
Just my two penneth worth!
OK, so now i have sent sim cards to a few of my friends and family. All seem very keen when i initially mention GIffGaff. When the Sim arrives however, it often does not co-incide with then end of PAYG minutes and people don't want to lose them. Therefore they delay signing up. When they come to the end of the minutes, they forget about GiffGaff - its fallen down the back of the chest in the hall etc.
Why not have some sort of reminder service so that when you get a sim sent, you can click to have a further reminder sent (by text for example). To maintain momentum and increase the chances of a sign up.
I dunno about anyone else but im getting disheartened. People could really be saving money on GiffGaff but its just getting over that first little bit of inertia...
Giffgaff have stated that unclaimed payback points no longer automatically become paid out as credit by default. Instead they will roll over to the next payback period. If still left unclaimed, they expire. This is my understanding of how the system will now work; if it is wrong then the whole idea falls apart, but this is what I think now happens.
My idea is therefore very simple: allow the points to expire if they have already rolled over, but the points should be redistributed amongst the members who have actually claimed their payback. This should be done in a proportionate manner. It would be unfair if giffgaff were able to keep the money that they otherwise would have had to pay to people who have helped on the community.
I'm not sure how complicated this would be, but what if Giffgaff also provided phone selling. Some member's could rate some of the best options, and maybe Giffgaff could team up with Carphone Warehouse or some other company to sell Sim-Free phones.
I think there should definitely be a section of the message boards to tell the community about phone promotions, clearance sales, voucher codes, and phones thhat would be worth getting.
This may be far fetched, but a really big problem I faced when joining Giffgaff was that I had to browse dozens of websites to find a phone that was good budget wise and also gave me the functions I needed, I didnt have any previous phones because I wasn't switching from another network.
I have been hearing that some people have been ordering sims eather to give out or to send directly to someone
but the sims eather haven't turned up or are late in turning up and no one seems to know were thay are I was thinking
what if when you order a sim you were able tag a raf number to it example (abc123) then if you wanted to find out were your sim was you could click on your recruts box and type this code in and it could say somthing like (satus) in post
companey's like DHL use the same thing if you order from the likes of three/BBC shop
I know at the moment we get news feed when a sim is ordered but it can be out of date and emails don't allways go through on time.
Looking to create a gigabag with a bigger allowance, which would close a gap in the high end usage of the PAYG Mobile Broadband Market, as I do not know how much it costs giffgaff to provide data to the gigabags, so I leave the final decision to the giffgaff team. Options and Features bellow:
Option 1 £20.00 for 5GB/5.5GB
Option 2 £20.00 for 6GB/6.5GB
Option 3 for £22.50 for 7GB/7.50GB
Features I am looking to apply to this XL gigabag
- Price Range from £20.00 up to £22.50 (see optioin abve)
- Affordabillity this bag should be affordable to giffgaff (even if fully used)
- Give a more generous data allowance to users
- The gigabag should provide a moderate profit to giffgaff (even if allowance is fully used)
- Something for the high-end data users
Hey peeps, i have tried to search, but couldnt find anything on this so here goes with my master plan.
So today i've noticed that the "my giffgaff" section, even the log in page etc are now HTTPS which is great for security im told.
I tried to use this with facebook, because they allow you to chose wether you want the secure version of the site or not. I did chose this but 30 seconds later i changed my mind because of what is now happening to this section of giffgaff.
Every page i load up a box is popping up asking me if i want the page to load with the data and blah blah blah, however, it has delayed logging in times from about 4 seconds now to around about 10 seconds, sometimes longer.
While i do FULLY thank giffgaff for thinking of our security and taking action over it, my suggestion is to copy facebook and have it as an option. So people can easily chose wether they want the HTTPS version or just the HTTP version which is what i would prefer.
Im not very technical on things like this tbh, but its just something ive noticed which is starting to annoy me. Kudos for the new look my giffgaff page though
A lot of people are ordering SIMs to give out through Mircogaff, these people can expect 2/3 requests per day. Do the maths and you'll quickly run out of the standard order limit of 30 per month. Now I'm not saying that we should be able to increase the order limit because I know that you can do that already and many people do such that.
I am suggesting that once you have ordered your limit for the month (in particular people with a limit of 30) there is an easy option to increase your limit, rather than having to go through the agents.
What I am thinking is have a sentence telling the member if they have qualified for a possible increase, and if they do have a set amount to which they can tick rather than sending an email to an agent. Then, if the member uses up that limit another set amount could be available. Perhaps in set increments.
I haven't described it very well at all but hopefully you get the picture, basically the reason for this is to reduce the work on the agents as all they would have to do is accept the request rather than setting the amount etc. etc. Which takes time.