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Since the £10 Goodybag was changed the £7.50 doesn’t seem the value it was and the £5 looks even worse so I bring this suggestion.


£5.00 Goodybag

  •                                  80 UK minutes
  •                                  Unlimited UK texts
  •                                  40 MB Internet
  •                                  Free to giffgaff numbers

£7.50 Goodybag

  •                                  250 UK minutes
  •                                  Unlimited UK texts
  •                                  500 MB Internet
  •                                  Free to giffgaff numbers


Now the £10 plus tariffs offer over double the £7.50 so I think this is perfectly reasonable as most will opt for an extra £2.50 for double minutes/data.


Currenty Goodybags


Purchase bags (goody/giga) and credit via 43430

Status: New Idea
by 1hale ‎27-09-2014 18:27 - edited ‎27-09-2014 18:58

I know this idea been posted before HOWEVER this idea spelled out how to make it work.

You dial 43430

You press:

1 - For credit
2 - For goodybag
3 - For gigabag

Then you press:

1 - To pay by airtime credit (or redeem a voucher if just buying credit)

2 - To pay by a credit/debit card (only if you previously purchased the bag online)

Then you get asked to press:

1 - For "Yes I have a Blackberry"
2 - For "No I do not have a blackberry"

Then you press (option depends on which bag you are buying²):

1 - For "£5 Hokey Cokey"/"£5 gigabag"
2 - For "£7.50 goodybag"/"£7.50 gigabag"
3 - For "£10 goodybag"
4 - For "£12 goodybag"
5 - For "£15 goodybag"
6 - For "£18 goodybag"

Then if you are paying by card you are then asked to enter the 3 digit security code of the stored credit/debit card.

Bingo you then receive a text message confirming purchase of said bag.

² = If answered yes to owning a Blackberry then bags would be correct price for goodybag + BB add on.

When a gigabag runs out of data you get 50MB of free data before you get charged 2p/MB.  This is how it is described on the More details page for the £5 gigabag:-  


"What happens if I exceed 500MB?
If you've used up your 500 MB before your gigabag expires, we will notify you and give you a 50 MB buffer for free. Once you run out of your buffer allowance, you will be charged at 2p/MB for the life of your gigabag. "


The 3GB £12.50 gigabag was replaced with the 3GB £12 goodybag, but this does not have the buffer.  Therefore if you use exactly the same amount of data it costs you £13 instead of £12.50.  This was supposed to be a better deal, but it isn't if you are a dongle user who has no use for the 500 minutes.


I suggest that the 50MB buffer is applied to all goodybags (why make it complicated by discriminating).


This would also have the advantage of effectively giving 20MB + 50MB to the £5 goodybag, which would be a more realistic amount of data for £5.  Many people will still not use it due to having no internet on their phones, so it will cost giffgaff almost nothing to offer it.


If we can't have this 50MB buffer, there should be an option to stop the data as soon as it drops below 5MB (or zero) so that airtime credit is not wasted.  This would need to be a system option since a smartphone will have no way to easily access the without also using other data.


Please give kudos if you want the 50MB free buffer on all goodybags.



Minimum £5 top up

Status: New Idea
by commotion on ‎21-09-2014 11:04
I think a £5 minimum top up would be perfect for those who need a small airtime credit top up.<br><br>Those on recurring goodybags don't usually need large airtime credits sitting on their account balance.<br><br>Also members only need a small top up to purchase a new goodybag, I think a ten pounds minimum top up is too high.<br><br>I don't think it would be expensive to implement or administer.<br><br>It would also encourage more small top ups. It would also appeal to many users.


Status: New Idea
by samuelsparrow on ‎05-09-2014 16:51
It would be great to 'Gift' a goodybag to friends and family.

We could call it a 'GIFT BAG'

What do you think?

Low Minute, Low Text & High Data

Status: New Idea
by russq on ‎12-09-2014 10:54

I and many others use low minutes, low text but high(ish) data.


From £7.50 goodbag that I currently buy, I use less that 50 minutes and less than 100 text but always use my allowance of 250mb and could use well over 500mb.


Therefore my solution would be alternative low mins & text but data heavy googybags -

- £5.00 goodybag with - 30 mins, 75 text & 500MB

- £7.50 goodybag with - 100 mins, 200 text & 750 MB 


or any economically viable number of mins & text but with the higher data.







queued goodybags to start at midnight

Status: New Idea
by simonefaye78 on ‎26-08-2014 23:46
I don't know about you but if I pay for a full months usage, I expect to get a full months usage. However, when you queue a goodybag this doesn't happen.

Goodybags are supposed to last from the day of purchase to midnight on the day of expiry. However, if you queue a goodybag, the queued bag can start any time between 10pm and midnight on the day of expiry, meaning you can lose up to 2hours of goodybag allowance, from both the expiring bag and the queued bag.

For example, if I have 30 minutes left in my current bag and make a call at 21.45 that lasts for 25 minutes, I would expect to have all 25 minutes to come from my current bag. Unfortunately, if my queued bag starts at 22.00 I will use 10 minutes from the new bag. This means I'm now effectively 10minutes down on my new bag.

My idea is simply to have queued goodybags start at midnight so you don't accidentally eat into next months allowances

Unlimited : Time to go capped ??

Status: New Idea
by kathleen414 ‎24-08-2014 01:44 - edited ‎27-08-2014 08:54

Idea.. to remove the unlimited goodybags and replace with capped allowances.
If you agree please support the idea


Original idea posted here for discussion and after great support

After reading many posts on the subject of the unlimited goodybags do you think it may be time to just call it a day ?

Giffgaff seems to be fighting  a losing battle with data chompers and have had to manage the data we have available for the members .

This has had the effect of slowing the available data to the members and after reading many many members complaints about very slow Internet speeds ( assuming it's giffgaffs traffic management) maybe we should just bite the bullet and have realistic capped allowance goodybags.

Yes I understand it's a thorny issue but surely it's better to have say the £10 1g / £12 3g bag and £15 5 gig bag etc with usable data as the new deal well it's just a patch up that won't fix the underlying issues and will come to a head again..
I think let's just remove the unlimited now and we can get on with a realistic capped data allowance that all users can use and not abuse


giffgaff is making an offer of 5GB for £15 which is £3 per GB.


This does not sit well where people are using unlimited at £15 and  then consuming 15 GB  for which they  are only paying £1 per GB.


That makes giffgaff a two teir service as all the low users pay the price of £3 or £4 per GB and so subsidise the heavy users who are only paying £1 per GB.


This is a good reason to get rid of "unlimited" and redistribute the data previously used by the heavy downloaders  to increase the capacity of the lower priced limited goodybags.


Pay for what you use is the only fair way to treat all giffgaf customers.


My worry is that we could lose giffgaff unless we have a realistic profit to product and losing the unlimited seems the best option to me





original-1.pngAfter the recent consultation over goodybags the new ones are above.
I think although I'm happy with the new £15 unlimited data goodybag it should be open to everyone not just existing members as this will deter new members joining and separate members which is not what giffgaff are about

No segregation of the membership


If you agree please support this idea



 Link to statement


free voicemail with or without credit

Status: New Idea
by lawarcbur79 on ‎31-07-2014 11:14

i think we should receive our voicemails free with or without credit as long as you have topped up in the last 3 months, there is nothing more frustrating than missing a call and you have used up all your mins, i think this could give giffgaff another edge again in the market.


4G trial bag with bigger allowance

Status: We’re Looking Into It
by bluemoonbaz ‎07-06-2014 10:19 - edited ‎07-06-2014 10:23

Good morning

As I opted for the 4G trial goody bag I feel the 1 g allowance available to test the service is woefully inadequate .

We need around 4g to be able to fully test the service and then report back our finding to giffgaff.

If giffgaff carry on with only 1g trial bags the feedback will be not be a  true test as members cannot fully use the service due  to the  limitations in data available and thus the feeback will be of little use to giffgaff.


I understand giffgaff may have set plans in mind for full rollout but to test the service with only 1g is impossibly hard just doing speed test eats the data so if you agree please support this idea

Status: We’re Looking Into It
Originally we went for the £10 to mimic the 3G goodybag, so members wouldn't be paying any more for the trial (and what could be a bad experience as it's in beta) and the £12 goodybag is unlimited. However we're compelled by the high support of this Idea to look again into early releasing the £12/2GB and will keep you updated on the conversations around this.

top up £5

Status: We’re Looking Into It
by saadiyahk on ‎06-05-2014 14:47
Hi, this is a little idea.
The minimum top up is £10 so maybe giffgaff should let us top up £5. I'm a light user and don't need much of anything. So being able to top up £5 would be nice.
Status: We’re Looking Into It
We're going to look into this Idea and check if the same financial constraints which stopped us from doing this before are still a blocker for this. Thanks for re-raising and the amazing support this Idea has received.
i think it would be good if you could allocate a certain amount of minutes per contact in your phone book but be able to change it at any time as long as you have enough minutes left thought it would be good especially if you don't have or want to have lots of minutes but you wouldn't have to allocate em all👍

New Goodybag, specially for going abroad

Status: New Idea
by hana1399 on ‎25-09-2014 18:08


As we all know Goodybags are awesome and are great value for money, but I think they would be even greater if there was one which could be used specifically for when going abroad. This would maybe be f for half a month (around 15 days). And depending on which country you would want to visit the prices would vary but ultimately you'd have abroad, what you'd usually have at home incuding data, minutes and texts. This would be really useful as people often go abroad and find it hard to contact family back home, without the costs being really high.


It would (hopefully) be simple, a person would click on the goodybag of their choice, then their would be a range of countries to choose from, they would choose one out of the choice. There would then be a price generated (some mathematical process??? of sorts) and get the goodybag in time for their holiday, and be able to use it to contact family, freinds and others.


Thank you for reading my idea, I hope it makes sense :smileyhappy: 



Currently 2 days before your goodybag expires you get the following text message:


"Hi, your goodybag is about to expire on 18/07/2014. Go to to set your goodybag to recure before 10pm on your expiry day, Cheers"


This message is quite usefull however I feel that you should recive another text once your goodybag has expired, if no new goodybag has been activated saying:


"Hi, your goodybag has just expired. Head over to now to purchase another goodybag, Cheers"


I feel this would be usefull for the giffgaff customer that doesnt have reacuring goodybags setup and is abit forgetfull!


I know I am that type of customer!


Kudos if this would be usefull for you! :smileyhappy: :smileyhappy: :smileyhappy:


Update: As suggested by @navvy giffgaff could incorportate the prices for texts, calls and data in the text much like when you are going abroad. An example text would be:

"Hi, your goodybag has just expired. Until you get a new goodybag you will be charged 10p per minute for calls, 6p per text and Mobile Internet is charged at no more than 20p a day (up to 20MB), Cheers"


Boosters - 6 months internet access

Status: New Idea
by salah_ud_deen on ‎14-09-2014 12:34

Hello members,


Newbie at giffgaff, trying to spread giffgaff to my family. They are all happy to join giffgaff but due to only one thing giffgaff does not provide; they are reluctant to join :smileyindifferent:


They are currently on T-mobile network and they have a great deal called "6-month internet Plus Booster"

More details here:


It provides them with 1GB internet usage per month for total of 6 months just for £20 only.

(6GB for £20 = £3.33 each month for 1GB internet usage per month)

It beats the closest giffgaffs gigabag offer of 500MB for 1 month cost £5

(6 month will cost £30 for 3GB only).


I hope in the near future giffgaff can add 6 month booster packages like T-mobile; so i can get more of my family members to join giffgaff :smileywink:


Will be nice if giffgaff can reply here and let me know if they will have similar boosters available soon to their network :smileyhappy:






£15 &£18 goodybag

Status: New Idea
by khalil337 on ‎06-09-2014 11:40
The difference is 1500 mins oñly £3 difference
I think £15 goodybag should at least offer 1000 mins

Goodybag clarification on price list page

Status: New Idea
by ian011 ‎20-08-2014 18:31 - edited ‎22-08-2014 22:31

Some of the most common questions in the help forum are:


"I bought a Goodybag. Why is my call credit balance depleting?"


"I bought a Goodybag. Why can't I call 084 and/or 087 numbers?"



One of the most common answers posted in response to these questions is:


"Have a look at the price list page to see what is and is not included in goodybag allowances."



Upon looking at the price list page it rapidly becomes apparent that there is no such explanation of what is and is not included in goodybag allowances.


Can I suggest adding on the price list page a large "g" (for goodybag) or a miniature goodybag icon next to each of the items that goodybag allowances can cover? Furthermore, code it such that clicking this icon also takes you through to the goodybags page itself.



Idea Issue Tracker




Goodybag with Data Roaming in EU

Status: New Idea
by fabiopetz on ‎26-09-2014 19:52
I would be happy to invest a few extra pounds on a goodybag that had unlimited data roaming in EU or at least part of the EU. Having to change sim's when travelling is no longer worth the trouble after the new pricing, but keeping track of data usage is annoying and is also bad. Don't like having to save MB exactly when I need to use maps the most, communicate with friends travelling along, posting stuff, sending news to home etc.

Tethering goody bag

Status: New Idea
by kjeranearth on ‎05-09-2014 16:42
I think that it would be a good idea to add onto one of the existing goody bags a tethering option for an extra charge, rather than just the packs with data I think you should have an unlimited one for a certain amount of time, I used to tether on my phone daily now im with giffgaff I can't use my unlimited data on my other devices!

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