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simonefaye78

queued goodybags to start at midnight

Status: New Idea
by simonefaye78 on ‎26-08-2014 23:46
I don't know about you but if I pay for a full months usage, I expect to get a full months usage. However, when you queue a goodybag this doesn't happen.

Goodybags are supposed to last from the day of purchase to midnight on the day of expiry. However, if you queue a goodybag, the queued bag can start any time between 10pm and midnight on the day of expiry, meaning you can lose up to 2hours of goodybag allowance, from both the expiring bag and the queued bag.

For example, if I have 30 minutes left in my current bag and make a call at 21.45 that lasts for 25 minutes, I would expect to have all 25 minutes to come from my current bag. Unfortunately, if my queued bag starts at 22.00 I will use 10 minutes from the new bag. This means I'm now effectively 10minutes down on my new bag.

My idea is simply to have queued goodybags start at midnight so you don't accidentally eat into next months allowances
kathleen414

Unlimited : Time to go capped ??

Status: New Idea
by kathleen414 ‎24-08-2014 01:44 - edited ‎27-08-2014 08:54

Idea.. to remove the unlimited goodybags and replace with capped allowances.
If you agree please support the idea

 

Original idea posted here for discussion and after great support 

http://community.giffgaff.com/t5/Contribute/Unlimited-time-to-go-capped-IDEA/td-p/14418443


After reading many posts on the subject of the unlimited goodybags do you think it may be time to just call it a day ?

Giffgaff seems to be fighting  a losing battle with data chompers and have had to manage the data we have available for the members .

This has had the effect of slowing the available data to the members and after reading many many members complaints about very slow Internet speeds ( assuming it's giffgaffs traffic management) maybe we should just bite the bullet and have realistic capped allowance goodybags.

Yes I understand it's a thorny issue but surely it's better to have say the £10 1g / £12 3g bag and £15 5 gig bag etc with usable data as the new deal well it's just a patch up that won't fix the underlying issues and will come to a head again..
I think let's just remove the unlimited now and we can get on with a realistic capped data allowance that all users can use and not abuse

 

giffgaff is making an offer of 5GB for £15 which is £3 per GB.

 

This does not sit well where people are using unlimited at £15 and  then consuming 15 GB  for which they  are only paying £1 per GB.

 

That makes giffgaff a two teir service as all the low users pay the price of £3 or £4 per GB and so subsidise the heavy users who are only paying £1 per GB.

 

This is a good reason to get rid of "unlimited" and redistribute the data previously used by the heavy downloaders  to increase the capacity of the lower priced limited goodybags.

 

Pay for what you use is the only fair way to treat all giffgaf customers.

 

My worry is that we could lose giffgaff unless we have a realistic profit to product and losing the unlimited seems the best option to me

 

 

 

 

original-1.pngAfter the recent consultation over goodybags the new ones are above.
I think although I'm happy with the new £15 unlimited data goodybag it should be open to everyone not just existing members as this will deter new members joining and separate members which is not what giffgaff are about

No segregation of the membership

 

If you agree please support this idea

 

 

 Link to statement

http://community.giffgaff.com/t5/Contribute/Upcoming-goodybag-changes/td-p/14395647

Currently 2 days before your goodybag expires you get the following text message:

 

"Hi, your goodybag is about to expire on 18/07/2014. Go to giffgaff.com to set your goodybag to recure before 10pm on your expiry day, Cheers"

 

This message is quite usefull however I feel that you should recive another text once your goodybag has expired, if no new goodybag has been activated saying:

 

"Hi, your goodybag has just expired. Head over to giffgaff.com now to purchase another goodybag, Cheers"

 

I feel this would be usefull for the giffgaff customer that doesnt have reacuring goodybags setup and is abit forgetfull!

 

I know I am that type of customer!

 

Kudos if this would be usefull for you! :smileyhappy: :smileyhappy: :smileyhappy:

 

Update: As suggested by @navvy giffgaff could incorportate the prices for texts, calls and data in the text much like when you are going abroad. An example text would be:

"Hi, your goodybag has just expired. Until you get a new goodybag you will be charged 10p per minute for calls, 6p per text and Mobile Internet is charged at no more than 20p a day (up to 20MB), Cheers"

lawarcbur79

free voicemail with or without credit

Status: New Idea
by lawarcbur79 on ‎31-07-2014 11:14

i think we should receive our voicemails free with or without credit as long as you have topped up in the last 3 months, there is nothing more frustrating than missing a call and you have used up all your mins, i think this could give giffgaff another edge again in the market.

ian011

Goodybag clarification on price list page

Status: New Idea
by ian011 ‎20-08-2014 18:31 - edited ‎22-08-2014 22:31

Some of the most common questions in the help forum are:

 

"I bought a Goodybag. Why is my call credit balance depleting?"

and

"I bought a Goodybag. Why can't I call 084 and/or 087 numbers?"

 

 

One of the most common answers posted in response to these questions is:

 

"Have a look at the price list page to see what is and is not included in goodybag allowances."

 

 

Upon looking at the price list page it rapidly becomes apparent that there is no such explanation of what is and is not included in goodybag allowances.

 

Can I suggest adding on the price list page a large "g" (for goodybag) or a miniature goodybag icon next to each of the items that goodybag allowances can cover? Furthermore, code it such that clicking this icon also takes you through to the goodybags page itself.

 

 

Idea Issue Tracker

 

 

bluemoonbaz

4G trial bag with bigger allowance

Status: We’re Looking Into It
by bluemoonbaz ‎07-06-2014 10:19 - edited ‎07-06-2014 10:23

Good morning

As I opted for the 4G trial goody bag I feel the 1 g allowance available to test the service is woefully inadequate .

We need around 4g to be able to fully test the service and then report back our finding to giffgaff.

If giffgaff carry on with only 1g trial bags the feedback will be not be a  true test as members cannot fully use the service due  to the  limitations in data available and thus the feeback will be of little use to giffgaff.

 

I understand giffgaff may have set plans in mind for full rollout but to test the service with only 1g is impossibly hard ..as just doing speed test eats the data so if you agree please support this idea

Status: We’re Looking Into It
Originally we went for the £10 to mimic the 3G goodybag, so members wouldn't be paying any more for the trial (and what could be a bad experience as it's in beta) and the £12 goodybag is unlimited. However we're compelled by the high support of this Idea to look again into early releasing the £12/2GB and will keep you updated on the conversations around this.
saadiyahk

top up £5

Status: We’re Looking Into It
by saadiyahk on ‎06-05-2014 14:47
Hi, this is a little idea.
The minimum top up is £10 so maybe giffgaff should let us top up £5. I'm a light user and don't need much of anything. So being able to top up £5 would be nice.
Status: We’re Looking Into It
We're going to look into this Idea and check if the same financial constraints which stopped us from doing this before are still a blocker for this. Thanks for re-raising and the amazing support this Idea has received.
mizan337

tethering add on

Status: New Idea
by mizan337 on ‎03-08-2014 19:21
There should be a option where you can add a tethering add on like BB add on for extra cost with a goodybag
Example (£12Goodybag+ 500mb tethering add on= 15)

lulurules

bit more internet on hokey kokey

Status: New Idea
by lulurules on ‎20-08-2014 08:00
We need a slight increase on hokey goodie bag im not a heavy user but most of internet is used up waiting for pages to turn so slightly more would be great and yes it is great value
laurence22

New £5, £7.50 & £10 goody bags

Status: New Idea
by laurence22 on ‎21-08-2014 21:47

Recently, as i am sure you are all aware giffgaff undertook a goodybag consultation, in which they proposed new options for their heigher teer goodybags £12+. I think that the lower level goodybags should have another option aswell as their current, depening on the users needs. A picture below is what would be on giffgaffs goodybag page.

The new £5 goodybag could be called "Old School" as it is aimed at thoes without smartphones so gets rid of all data, but gives 40 more minutes and 200 extra texts.

 

Next is the £7.50 goodybag. I think that this should offer more data, but not necessarly unlimited texts. This is why I am proposing 200 minutes, 500Uk texts and 500MB internet, an ammount recomended by various members around the community.

 

Lastly i think the £10 goodybag should offer 250 mins, 1000 texts and 2GB of internet. This would be for the user that would like more data, but doesnt use minutes or texts as much as a customer that would choose the original £10 goodybag.

 

I hope you like my idea and give it kudos.

 

laurence22

Have all of the new goodybag options!

Status: New Idea
by laurence22 on ‎08-08-2014 09:40

Recently giffgaff have proposed the change of the higher teer goodybags to its members, giving 3 options to choose from. I think that giffgaff should make all of these goodybags available, and you can choose any of them. Many other networks have a few contracts you can choose from for a certain price so why cant giffgaff?

 

Kudos if you like the idea!

Could Giffgaff add a data-less goodybag for low budget handsets along with pre-paid SIMs for sub-£20 phones.
Good Morning,
My idea is to have the option available to select &purchase a goodybag on the 43430 top up online.

This idea become apparent to me when my Mum did not have any internet data & could not purchase her own goddybag. Besides internet access is not always accessible.
maddox_ynwa

Customisable Goodybags

Status: New Idea
by maddox_ynwa on ‎23-08-2014 16:11

I've seen a good few comments about the new changes coming to the Giff Gaff goody bags. I couldn't vote or contribute with ideas unfortunately as I was swamped with work and never really found the time.

 

I personally am on the £12 goodybag currently and I only use on average about 60 mins, 550 texts and well over the 3GB limit that is being brought in with the changes. So really I need to upgrade my package because although the unlimited texts are staying and the minutes are doubling to 500 I'm losing out on my data, an issue that is affecting a lot of people. I mean I don't need the extra minutes and unlimited texts I just want my data, on the other hand people will need more minutes than more data so they may be happy with the changes, but wouldn't it be better to please everyone?

 

What I'd suggest is customisable goodybags that allow you to pick and choose which features you want for a set price. I mean you can pick the number of minutes, texts and amount of data to suit your personal needs. For me this would mean 100 minutes, maybe 1000 texts and unlimited data; this should realistically keep the costs lower and allows Giff Gaff users to remain happy because they aren't being forced to take something they don't need.

theste123

New £5 Goodybag

Status: New Idea
by theste123 on ‎27-08-2014 23:40

Hi,

 

It would be great if the data was just a little bit higher on the £5 goodybag. The 20MB that is offer on the goodybag is very low and even for every light users of mobile data, you can very easy burn right through that. I think the texts and minutes are just find, but I think the data needs to be 50mb or 100mb for this day and age.

 

What do you guy/gals think ??

kudos72

Roll-over data into a 'data bank'

Status: New Idea
by kudos72 on ‎14-08-2014 17:06

With the huge price hike on unlimited data (if it is even available at all) Giffgaff stands to lose loads of low data users who are on the £12 bundle "just in case".

 

Why not introduce a data bank, which you can top up for a reasonable rate and fill it with the remaining unused data each month?

 

That way you will get the low data users maybe dropping a fiver for 5GB and then getting an extra around GB a month from the £10/£12 bundles. Once they see that they're unlikely to run out of data by building a backlog then they regain that piece of mind.

 

The same would be said of heavy users who might use between 3-6GB they don't want to be paying for the highest possible bracket just in case they go over and get hammered by fees.

shumz93

Renewing goodybag or changing the goodybag

Status: New Idea
by shumz93 on ‎27-08-2014 12:03
I think giffgaff should allow us to renew goodybag when our one expires so that way when we run out of the goodybag minutes an text Alteast we have enough to use throughout the month.

Or also maybe change tariffs. Let's say we bought 5pound goodybag Alteast we should be able to add another one obviously by topping up. Basically like how other networks allow u to change from one tariff to another bit obviously calculating what you've use and deducting it. I remember when I had tmbile it worked like that.

I think tht should be an option u know coz a lot of people think they won't need much minutes and text but than they get stuck .so yh....
member444

Being able to FREEZE airtime credit

Status: New Idea
by member444 on ‎26-07-2014 14:16

Being able to FREEZE airtime credit

 

Really convenient because saving up airtime credit to purchase next goodybag sometimes (for me, ALL the time) proves difficult after your goodybag expires (and it is not on the recurring option through bank account) and you accidentally use it up by making calls, texting or using mobile data. Also 

 

  1. People who want to use £5, £7.50 or £12 goodybag need to buy £10 or £15 voucher. Usually from this you may want to save up that airtime credit in order to use it to pay for the next goodybag purchase. This is especially useful to the younger (or any!) GiffGaff members since their parents may not give them extra money for top-up if the extra money from their airtime credit is used up by accident.
  2. Stops people from using up their emergency or saved up airtime credit accidentally right after their goodybag expires (because I'm sure this happens a lot)
  3. This option would give many GiffGaff members (especially the younger ones!) more choice, flexibility and freedom so that they can get the best out of GiffGaff

Just have a 'FREEZE airtime credit' tick box option on the My GiffGaff page (which can be unticked anytime!).

 

THANK YOU! :smileyhappy:

erikslom

4G at no extra cost

Status: Under Consideration
by erikslom on ‎13-10-2013 13:04

Hello all,

 

As many of us are excited as 4G is finally rolling out in the uk. Has it not occured to you that it could cost extra, much like EE are charging loads more for the service.

 

Well as giffgaff is know as the 'affordable'  network I belive that it should be implemented free or at very very little extra cost.

 

The network 3 (THREE) are not charging user anymore so it would be just like connecting to 3g everyday. This is a massive selling point and my friend has moved to three due to this news, so to stop users from moving we shouls annoce that there would be no major price differance if any on the new 4G network.

 

Thanks, please support me with a kudo if you feel its a good idea (only if you want to, Im not asking you to, but feel free to do so)  

Status: Under Consideration
The consultation is currently up here with our Day 1 offer, please do give us your feedback here: http://community.giffgaff.com/t5/Contribute/4G-Launch-Update-Official-feedback-thread/td-p/12127982
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