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pbaumann

Seasonal Goodybag

Status: New Idea
by pbaumann on ‎21-11-2014 17:53
I think that Holiday Goodybags would be great as everyone uses more free data and calls at Summer, Christmas and New Years.
bigfriendlydog

Giff Gaff Abroad

Status: New Idea
by bigfriendlydog on ‎15-11-2014 12:28
I travel abroad quite a bit but I am amazed at how much it costs to use my phone. Could Giff Gaff not come up with a reasonable package to use abroad that includes data download, phone and texting. Sometimes it is not safe to use cafe's Wi Fi if as an example I have to contact my bank or pay a bill. I intend in the future to travel abroad for a few months and a good overseas package would be great

presty101

tailored goodybags

Status: New Idea
by presty101 on ‎21-11-2014 08:09
Could giffgaff please think about the option of members being able to tailor goody bags for people like me who only use 50 mins of a 500 min unlimited net goody bag

Say when a user has the option to top up via a goody bag set a price for unlimited texts and Internet the have the option to add for example

Unlimited net and txts would be set at £12
The have the option to add
50 mins for £2
100 mins for £2.50
200 mins for £3
300 mins for £3.50
Etc

I do use unlimited data and txts but not allot of minutes

Please think and vote on my idea this could bring more customers in if you could tailor bags as allot of people still pay for things they don't use via contracts and other networks
You guys set out to be different but are slowly becoming mainstream as you say let the members run the network"so to speak"
lewey1203

carry un used minutes and data

Status: New Idea
by lewey1203 on ‎18-11-2014 17:16
Even if you just allow the previous month carried over to the next month etc... I have 199 mins remaining this month but probably will bust next month because of theblife style i live this generally happens.
stephenmiller

User made giffgaff advert

Status: New Idea
by stephenmiller on ‎08-11-2014 21:01

There have been a couple of attempts at making giffgaf videos, all revolving around talking heads reading a script spliced together. I have a different concept.

 

One reccuring theme of giffgaff is that members come from all walks of life; places like the top of Scotland to the most densely populated cities. From industrial, scientific, artistic and all other sorts of backgrounds and I finally figured out a way to showcase that diversity in an appealing and interesting way, through user submitted time lapse videos.

 

For the uninitiated here is a time lapse.

 

A Love Letter to Moab - Timelapse from Ron Risman on Vimeo.

 

The concept goes like this. Over a period of time encourage members to shoot time lapse video of anything that they want. Could be their home life, a cityscape, scenic / sky.or crowds moving through a city centre. This will be the basis of showing the lives, locations and experiences of the diverse userbase. Each scene may be accompanied by a caption showing the user and event or location + any specific details.

 

Time lapse can be as simple or as complicated as you want to make it and the staff should have a try beforehand and share best practices as well as make resources (like ways to get HD video to giffgaff) available as well as some tutorials and app suggestions. Mobile phone cameras make it easy to record any kind of media so that's a no-brainer.

 

The cost will be in time predominately as staff should ideally evaluate time lapse solutions and apps that deliver the best results. Getting video to giffgaff can be done in a number of ways, there's Dropbox and copy.com but just a postal address to send a DVD to can be a lot less hassle.

 

The benefit and end result will be a unique snapshot of both UK life and the diverse giffgaff userbase; utilising the crowd and the widespread availability of technology to share the workload and making an unpredictable and unexpected viewing experience. Or at least I think so :smileyhappy:

richard031

Sharing Goodybags / Gigabags

Status: New Idea
by richard031 on ‎20-11-2014 13:34

As O2 has joined EE in providing sharing plans will Giffgaff not move into this area before the opportunity to differentiate disappears!

Losts of people want these so why not create an option to satisfy this demand!

tjonesii

Be able to make custon goodybags

Status: New Idea
by tjonesii on ‎26-10-2014 13:55

I think that it would be a good idea for people to be able to make their own, personalised, goodybags in order to reduce the number of left over minutes, data etc at the end of the month. This could work using a "drag and drop" method where each of the different components that you add to your goodybag, increase the price by a different amount.

To begin with you could just be able to chose between each of the sections of the current goodybags and so create a goodybag that looks like this by selecting different components from the £10 and £12:

 

  • 200 UK minutes
  • Unlimited UK texts
  • 3 GB Internet
  • Free to giffgaff numbers
anita0085

two SIMs on one account

Status: New Idea
by anita0085 on ‎15-11-2014 12:00

I would really like to have two SIMs on one acoount sharing the same Goodybag. I have a second phone which is only used occasionally which would be generally within my existing primary Goodybag use. At the moment this other phone has a Three payg SIM as the pricing is far superior to Giffgaff for such use but I would love to consolidate all my mobile phone usage into one Giffgaff account. What do you say!

avdhesh95

500MB in £7.50 goodybag?

Status: New Idea
by avdhesh95 on ‎31-10-2014 18:39
What you guys say about having 500MB in £7.50 goodybag? Compair to other provider? Increase from 250MB to 500MB<br>With same amount of minutes and text?
mercurial_monkey

Early goodybag renewal v2.0

Status: New Idea
by mercurial_monkey on ‎03-11-2014 10:57
Waiting/using up your minutes or data until you have 5 minutes or MB left can be a bit finicky.

Particularly the data one.

How about the ability to automatically renew goodybags rather than having to keep watching your data usage or minutes?

Since the £10 Goodybag was changed the £7.50 doesn’t seem the value it was and the £5 looks even worse so I bring this suggestion.

 

£5.00 Goodybag

  •                                  80 UK minutes
  •                                  Unlimited UK texts
  •                                  40 MB Internet
  •                                  Free to giffgaff numbers

£7.50 Goodybag

  •                                  250 UK minutes
  •                                  Unlimited UK texts
  •                                  500 MB Internet
  •                                  Free to giffgaff numbers

 

Now the £10 plus tariffs offer over double the £7.50 so I think this is perfectly reasonable as most will opt for an extra £2.50 for double minutes/data.

 

Currenty Goodybags

 

http://giffgaff.com/goodybags

Just a quick and simple one. 

 

So on the £10 goodybag you get :

500 minutes

Unlimited texts

1 gig of data

 

On the £12 goodybag you get :

500 minutes

Unlimited texts

3 gig of data

 

On the £15 goodybag you get :

500 minutes 

Unlimited texts 

5 gig of data 

 

My point is from the £10 to the £12 goodybag you pay an extra £2 for the extra 2 gig of data but then when you go up to the £15 goodybag your paying an extra £3 for the same extra 2 gig of data! Nothing else changes as your getting the same amount of minutes and texts so my suggestion is, to keep things fair, seen as we're paying that extra £1 for nothing then why not give us 6 gig of data instead of the 5 gig?

Either that or knock the £15 goodybag down to £14,

which doesn't sound right to me. 

 

Anyway I hope I've made this clear so people can see what I'm getting at?

Feel free to add your comments and suggestions and if you want to show your support then please click on the orange kudo button. 

 

Thanks for reading my idea  :smileyhappy:

 

 

danbeaven

goodybag builder

Status: New Idea
by danbeaven on ‎07-11-2014 15:40
perhaps we could have some sort of goodybag builder where we select how many mins, txts and data we have

Yesterday I found myself in the situation where I was close to using all my data allowance (£10 goodybag) before the month was up. I don't set my goodybags to recur, so I went about purchasing a new goodybag early through the mygiffgaff app.

 

The newly bought goodybag immediately showed as queued in the mygiffgaff app, but it wasn't due to kick in until November 6th. With the newly introduced option of goodybag repurchases I know it is possible to start queued goodybags early, so I searched around the app for a minute or two trying to find how to do this. After trying several diffrent things it appears it isn't possible, so I logged in to the giffgaff website through my mobile browser and opted to start it from there, which was simple enough, if a little frustrating.

 

I propose that the mygiffgaff app is tweaked slightly to allow the instant start of a queued goodybags dirctly from the My Account page. A simple button underneath a queued goodybag that becomes visible one a users call or data allowance has reached the required threshold would be ideal. Clicking this button would show a confirmation prompt that once clicked would activate the queued goodybag immediately, like the website does.

 

I have mocked up an example of how the button might appear and work below. The screenshot isn't 100% accurate as I don't have a queued goodybag currently, but you get the idea of how it could work. The button would actaully appear below a queued goodybag once the 5MB or 5 minutes threshold has been reached.

 

 

Grateful for kudos and feedback.

 

Joe

commotion

Minimum £5 top up

Status: New Idea
by commotion on ‎21-09-2014 11:04
I think a £5 minimum top up would be perfect for those who need a small airtime credit top up.<br><br>Those on recurring goodybags don't usually need large airtime credits sitting on their account balance.<br><br>Also members only need a small top up to purchase a new goodybag, I think a ten pounds minimum top up is too high.<br><br>I don't think it would be expensive to implement or administer.<br><br>It would also encourage more small top ups. It would also appeal to many users.
stephenpperry

£7.50 Goodybag - Competitive?

Status: New Idea
by stephenpperry on ‎11-11-2014 15:35

I just wanted to raise a discussion around the £7.50 goodybag, having had a look online using http://www.omio.com/sim-only I found that 3 and Virgin are offering much better deals for £7 a month with regard to data than gg are. 

 

I appreciate that the 250mb to 1gb jump between the £7.50 goodybag and the £10 is an intentional cashcow but surely its better for members for that goodybag to actually be a competitive one. 

 

As someone who uses around 500mb a month, minimal calls and currently having to pay £10 a month I'm feeling that much as I don't want to leave GG, the better deals elswhere speak for themselves. 

 

Just to be clear GG offer for £7.50 a month:

  • 200 UK minutes
  • Unlimited UK texts
  • 250 MB Internet
  • Free to giffgaff numbers

3 offer for £7 a month:

  • 200 UK minutes
  • 9999 UK texts
  • 500 MB Internet

And virgin offer for £7 a month:

  • 150 UK minutes
  • Unlimited texts
  • 500 MB Internet

I apprecaite that they offer them as 1 month rolling contracts. But £7 would save anyone currently forced onto the £10 giffgaff goodybag a total of £36 a year. 

 

In all I'd argue the £7.50 offer is no longer competative with respect to those tarrifs. 

 

Others thoughst would be interesting :smileyhappy: 

kathleen414

Unlimited : Time to go capped ??

Status: New Idea
by kathleen414 ‎24-08-2014 01:44 - edited ‎27-08-2014 08:54

Idea.. to remove the unlimited goodybags and replace with capped allowances.
If you agree please support the idea

 

Original idea posted here for discussion and after great support 

http://community.giffgaff.com/t5/Contribute/Unlimited-time-to-go-capped-IDEA/td-p/14418443


After reading many posts on the subject of the unlimited goodybags do you think it may be time to just call it a day ?

Giffgaff seems to be fighting  a losing battle with data chompers and have had to manage the data we have available for the members .

This has had the effect of slowing the available data to the members and after reading many many members complaints about very slow Internet speeds ( assuming it's giffgaffs traffic management) maybe we should just bite the bullet and have realistic capped allowance goodybags.

Yes I understand it's a thorny issue but surely it's better to have say the £10 1g / £12 3g bag and £15 5 gig bag etc with usable data as the new deal well it's just a patch up that won't fix the underlying issues and will come to a head again..
I think let's just remove the unlimited now and we can get on with a realistic capped data allowance that all users can use and not abuse

 

giffgaff is making an offer of 5GB for £15 which is £3 per GB.

 

This does not sit well where people are using unlimited at £15 and  then consuming 15 GB  for which they  are only paying £1 per GB.

 

That makes giffgaff a two teir service as all the low users pay the price of £3 or £4 per GB and so subsidise the heavy users who are only paying £1 per GB.

 

This is a good reason to get rid of "unlimited" and redistribute the data previously used by the heavy downloaders  to increase the capacity of the lower priced limited goodybags.

 

Pay for what you use is the only fair way to treat all giffgaf customers.

 

My worry is that we could lose giffgaff unless we have a realistic profit to product and losing the unlimited seems the best option to me

 

 

 

 

samuelsparrow

GIFT BAG

Status: New Idea
by samuelsparrow on ‎05-09-2014 16:51
It would be great to 'Gift' a goodybag to friends and family.

We could call it a 'GIFT BAG'

What do you think?
bluemoonbaz

4G trial bag with bigger allowance

Status: We’re Looking Into It
by bluemoonbaz ‎07-06-2014 10:19 - edited ‎07-06-2014 10:23

Good morning

As I opted for the 4G trial goody bag I feel the 1 g allowance available to test the service is woefully inadequate .

We need around 4g to be able to fully test the service and then report back our finding to giffgaff.

If giffgaff carry on with only 1g trial bags the feedback will be not be a  true test as members cannot fully use the service due  to the  limitations in data available and thus the feeback will be of little use to giffgaff.

 

I understand giffgaff may have set plans in mind for full rollout but to test the service with only 1g is impossibly hard ..as just doing speed test eats the data so if you agree please support this idea

Status: We’re Looking Into It
Originally we went for the £10 to mimic the 3G goodybag, so members wouldn't be paying any more for the trial (and what could be a bad experience as it's in beta) and the £12 goodybag is unlimited. However we're compelled by the high support of this Idea to look again into early releasing the £12/2GB and will keep you updated on the conversations around this.
saadiyahk

top up £5

Status: We’re Looking Into It
by saadiyahk on ‎06-05-2014 14:47
Hi, this is a little idea.
The minimum top up is £10 so maybe giffgaff should let us top up £5. I'm a light user and don't need much of anything. So being able to top up £5 would be nice.
Status: We’re Looking Into It
We're going to look into this Idea and check if the same financial constraints which stopped us from doing this before are still a blocker for this. Thanks for re-raising and the amazing support this Idea has received.
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