OK another tethering idea but one that should now be possible due to the new tethering detection and the existing system that already monitors/handles data allowances and charging on the existing limited internet goodybags.
- Many members are caught in the dilemma of wanting to mix some tethering and normal mobile internet but find the limited allowance tetherable goodybags (1Gb max) too restrictive.
- Others are caught out by not understanding the restriction on tethering on the unlimited goodybags and simply can't use the internet in the way they expected.
- This is losing giffgaff customers who would like to stay but need more flexibility.
- Include a small amount of free tethering allowance (I suggest 500Mb) with all of the unlimited goodybags and then charge (I suggest 1p) for each tethered Mb over this allowance from airtime balance.
- The price of the existing unlimited internet goodybags and other allowances to remain the same so this is just an additional benefit.
- The system would need to warn the member they were using their tethering allowance at the start of the tethering internet session so instead of the existing detection system simply cutting off the internet with a warning, change to just a warning message. The warning message should include the remaining tethering allowance or the charge rate and remaining airtime credit if allowance has been exceeded.
- Subsequent tethering data used will be deducted from the allowance (or charged from credit if allowance has been exceeded). Note: this is much the same process as for the limited internet goodybags so most of this has already been designed and implemented before.
- Include a further tethering allowance indicator on the My giffgaff goodybag display.
- Include a switch to allow members to opt out of tethering charges, this to be ON by default. (prompted by lnb1996's input).
- Provides tethering options for those wanting the benefits of both unlimited internet and tethering.
- Small amounts of tethering would be allowed at no extra cost (great for checking emails etc on trains with laptops).
- No need to worry about deciding on the need for tethering up front and so true flexibility. No add ons, no special tethering goodybags, no changing to an additional SIM, no need to regret not getting a different package.
- Much of the processing logic is already there so this should be the simplest flexible method of including tethering on the unlimited internet goodybags and therefore I really do think it will be looked at seriously by giffgaff.
- Attract new members and retain existing ones. I don't think any other providers offer anything like this
Make sense to me and hopefully to you but please do add your comments (and support as always welcomed )
Edit: apologies to those that have already voted but I have changed the OP to increase the initial allowance having done some further maths.
As many of us are excited as 4G is finally rolling out in the uk. Has it not occured to you that it could cost extra, much like EE are charging loads more for the service.
Well as giffgaff is know as the 'affordable' network I belive that it should be implemented free or at very very little extra cost.
The network 3 (THREE) are not charging user anymore so it would be just like connecting to 3g everyday. This is a massive selling point and my friend has moved to three due to this news, so to stop users from moving we shouls annoce that there would be no major price differance if any on the new 4G network.
Thanks, please support me with a kudo if you feel its a good idea (only if you want to, Im not asking you to, but feel free to do so)
My idea is simple. When a member takes there payback as credit instead of been given the standard 3 months of free GG-GG allowances that they should be given 6 months.
The first time I got payback I took £120 as credit to cover the next 6 months worth of goodybags but had to top up a tenner 3 months in just to keep my free GG-GG allowances even though I still had plenty of credit.
Now when I put this in 'contribute' various suggestions we're made as to how much. For instance if you was only getting £10 then you shouldn't get the 6 months so it may need some tweaking and I don't even know if GG's systems would allow this but I just think if a member is willing to take there payback as credit, this way keeping the funds with gg, then they should at least be rewarded with the 6 months worth of free GG-GG allowances.
Feel free to add your comments and ideas on how to make this idea a reality and if you like it then show your support. I believe it's a good idea as it benefits both GG and the customer
I just to add thanks to everyone for your support so far. We've managed to get it to the 'under consideration' which is great but please still show your support for the idea and let's get this implemented as it's much needed!
Feel free to add your ideas as to what kind of amount of payback you take as credit to get the whole 6 months free gg-gg so we can maybe get some structure to the idea. Or should it just be 6 months for everyone who elects credit?
So thoughts please?
only me again. . . . .
I just want to say a big thank you to everyone who has supported this idea but I also want to stress that the more support we get here the better chance of giffgaff implementing it.
It's been under consideration for quite a while now so I'm hoping this means GG are really thinking about it!
And we could really do with getting a bit of a debate going about how much the minimum amount should be but I've added the reason I think it should be free for any amount on page 5 of this thread so have a read and have your say!
Ok I thought about this idea a while ago trying to work it out but after much thinking I've decided to keep it simple and if people like it then maybe they can suggest how to go about implementing it or we can leave the tech up to giffgaff.
The link shows some support when I researched the idea in contribute.
So the idea. Well it's the ability to be able to have a goodybag that is brought by one person but it can be shared between multiple sims, say from two and up to four or maybe even more depending on how great a need if the idea took off.
Say for instance you could buy a £20 goodybag but split it between four different sims, say for a family of four. Each sim would get 500 minutes, unlimited texts, unlimited data and the usual stuff.
For two people the goodybag would be split, 1000 mins each ect.
Now obviously giffgaff need to get something out of it if we are so i suggest a higher price for these 'familybags' maybe £30 for the one with four sims on and £25 for the one with two sims on?
You see a lot of people asking if they can have more than one sim per account so there's obviously a demand for it and after doing a bit of research on the subject see it's something the Americans do quite successfully!
At the same time maybe there could be a way to have an account with two sims on so one is for a goodybag and the other to control a gigabag from as this is something else you often see asked about in the community.
The obvious benefits of this are giffgaff get a whole different market interested with family's been able to share and couples ect plus we get it a little cheaper buy clubbing together.
So comments please?
Edited: GrammarEDITED : *** UPDATE*** Just to quickly say giffgaff have responded "not for us" on this particular idea but the thing is people are still awarding Kudo and support for it on a daily basis. Giffgaffs reasoning is there's not enough demand for it but there clearly are people that want this kind of service. Also lots of people want multiple sims from one account mainly so one person can control the whole family's phone costs. This idea almost guarantees that if one member of a family joins giffgaff and these kind of goodybags are available that the rest of there family are more likely to join so I do think giffgaff have been a bit hasty on this one! I say this is one way of killing two birds with one stone so I'm turning this more into a kind of petition now so let's try and change giffgaffs mind by showing your support for this idea. Kudo are great as that's what makes gg take notice but comments are appreciated too! So let's see if we can get 'the mobile run by us' to change there mind?
Problem: Last month I got a new TomTom, its brilliant and has a tethering option to enhance its features for traffic and mobile speed cameras, all of which I have tried through my work phone. It uses a very modest 10mb a month or there abouts so the data quantity is not really a issue but the fact that I dont have tethering at all is! Problem is as I'm an unlimited data customer with GiffGaff I cant use it with my personal phone out of work hours. iFail.
Most people now seem to be in the 1gb+ usage wherever a smartphone is a part of life. Last month is less than normal usage for me and I used around 1.5Gb, a little youtubing on the loo, a little audiobook downloading on the train, emails, FB, and a few app downloads and before you know it your over your 1Gb allowance. Not usually a problem for me as I am on the unlimited tarriff. However this month I thought I would like to use the tethering option so I upgraded iOS7 (over Wifi), jailbroken, tetherme installed and the tarriff changed to a tarriff with tethering. Then giffgaff kindly email my usage and I see that 1Gb isnt going to cut it so Im back on unlimited again with no option of me using my TomTom or any other tethering for that matter.
So what do I do???
If I was to tether I have to go £10 1Gb limit which I will certainly go over and be left with no data well before the end of the month, and if I was to go £12 unlimited or higher I cant tether.
So what do I do??? It looks like my option is to move networks, not what I want.
Suggestion: A new goodybag package including tethering with a data allowance of 2-4Gb should me made, preferrably towards the hgher end of the data allowance suggested. This would allow moderate access to tethering which shouldnt be unreasonably expensive but will give a more sensible ceiling amount of data for the modern smartphone user. It should be priced between £10 and £15 and should offer similar value to the first unlimited data package but exchange the unlimited element with a finite amount of data with tethering which should balance out any risk for GiffGaff
Alternatively, the 1gb thresholds on the tarrifs including finite data allowance should be increased to a more usable amount considering the trend of smartphones/OSs which naturally use larger amounts of data.
How this helps: People who are trapped in a data corner who want or require tethering will be able to remain on GiffGaff and will not be forced to compare the market for tarriffs (possibly dearer) just to allow them to have it all. This will presumably attract more new customers too, attracting customers from older smartphone tarriffs away from the big networks and increasing the customer base at GiffGaff. As networks like o2, virgin and no doubt others are coming into GiffGaffs market and trying to draw away customers in the "value network" sector it will defend GiffGaffs position with greater appeal to a modern smartphone user (>63% of the market from the statistics I have seen).
In general its better to be at the front of the market innovating and driving forward, not the copycat firm at the back of the market just reacting to other companies marketing movements. This is a forward thinking manouver, placing GiffGaff where the market will go inevitably in the near future and securing that position early and the market share that goes with it.
But most imporantly of all.... it will make me happy and as a valued customer, promoter of GiffGaff and general good guy I think that carries some weight.
Current Payback Bands:
Band 1 - £30.00
Band 2 - £20.00
Band 3 - £10.00
Band 4 - £1.00
Band 5 - £0.10
I don't see the point of band 5, it is too little and doesn't encourage more people to help out in the community.
I suggest the folowing changes:
Band 1 - £30.00
Band 2 - £20.00
Band 3 - £10.00
Band 4 - £5.00
Band 5 - £1.00
This would entice people to give a little extra of their time to the community knowing they could make a few more pounds towards their phone.
Especially with the problems in the last week, more people helping would have kept more people happy and updated with the ongoing issues.
Yes Having a Goodie bag Swipe Card, for members who have been, with Giffgaff, for 1 or 2 years or more, so As when toping up, you do not need to rush on line, just so you can get to use your phone to call someone, if you run out of credit, after top up date ends. As not everyone has broadband or dungle's like me, and getting soaked in the rain just to get to nearest on line computer, is very difficult..
Three currently offer effectively free roaming in the USA and many EU countries by allowing you to use your existing UK minutes and data allowance whilst abroad: their Feel At Home initiative.
Although there are plans to scrap roaming charges across Europe this coming summer, it's unclear exactly what this means and when it will happen.
Perhaps giffgaff could remain competitive in the meantime by at least partially meeting what Three is currently offering. Would it be possible to allow us to use our current goodybag's data allowance in at least some countries outside the UK?
There seem to be lots of people (like me) who would like a Goodybag with lots of data but still be able to tether a wifi tablet.
Now that giffgaff can automatically detect tethering and block it where it's not allowed, surley it would be possible to introduce a goodybag based on the exsisting unlimited data range but to add (at an extra cost) the ability to tether for a fixed amount of data. There's no theoretical increase in the upper limit of data used but a fee charged to enable tethering.
For example for £14 (I'd say £15 but that already exists)
- 250 UK minutes
- Unlimited UK texts
- Unlimited internet
- Free to giffgaff
- 1Gb Tethering
A long time ago (must be at least 2 years ago) giffgaff offered unlimited everything.....calls, texts the lot.
Since then, a number of mobile companies have launched 'unlimited' calls on 30 day contracts, and now that giffgaff has more customers then should this goodybag be reviewed?
Obviously 30 day contracts require credit checks, and a majority of people fail these for 1 reason or another but the market must be available for other networks to offer these packages.
The downside is that giffgaff have to pay 02 for the data, calls and texts but giffgaff are probably already doing this for the giffgaff to giffgaff calls.
It used to cost £25 for the goodybag. Could the cost stay the same and remain competative?
Many users are confused by the 'Choose your BlackBerry plan' page.
For some reason the plans are all in order of value except for the £5 hokey cokey bag, which is at the bottom of the page beneath the £20 bag. This led me, and others, to incorrectly assume the £5 bag was no longer available with the BIS add-on.
Simple solution: Bring it to the top of the list so it is in value sequence.
Image: The offending article with Hokey Cokey down the bottom where people wont be looking for it.
How about adding the "extra minutes earned from incoming calls" function to all goodybags and not just the £5 hokey cokey? This would placate those people who run out of minutes because they don't realise they can't buy a second bag within the month.
The system is already there, so it shouldn't cost much more to add it to all goodybags - and maybe gigabags too?
While a gigabag is being used for phone calls, it cannot be using high-speed data so it is reducing loading on the network. That could be rewarded - by encouraging people to spend even more time not on the internet...
It would also help those who currently have to choose a £10 goodybag in case they need to tether, when really they wanted more minutes - especially when the current offer ends and newbies only get 250 mins.
I've already sugggested this in Contribute, but oldyorkie recommended putting it straight into Ideas. Please support this if you think it would encourage you to buy a goodybag. Let's get this to the ideas meeting, and then giffgaff can tell us whether it is practical or affordable.
I was thinking of a way of promoting both the use of data saving methods and rewarding those that use under a certain amount of data on their unlimited goodybags.
Data costs money, therefore the less data used, the cheaper the costs. The members that use less could be rewarded in a giffgaff mutual giving style.
For a bit of background on the discussion of this idea in contribute, here you go
For those on unlimited internet goodybags, if the data usage is less than say 1Gb for the term of the goodybag then a 'thank you' reward of 50/100 payback points is credited to the account.
This is effectively a 50p/£1 rebate on initial cost of the unlimited internet goodybag payable at the expiry of the goodybag.
Put up a blog about how to make the best use of wifi etc just before implementing this idea and include details of the potential reward and a link to the blog in the goodybag usage email.
Obviously the members should like this as they get a small reward for lower data usage but still have the option of having the full unlimited internet for peace of mind. It might encourage some members to upgrade to the unlimited options for this reason.
The benefit for giffgaff is that it may encourage members to look into data saving measures such as wifi and cut data usage on a more permanent basis (wifi is often quicker than 3G).
Encourage loyalty to qualify for payback.
It's a bit quirky and might bring some new customers who like fresh thinking.
The benefits to giffgaff might not be enough to offset the rewards, so I'm suggesting a trial run on this first and then a further review.
Costs to develop:
A lot of the processing is already done for the goodybag emails which are sent out 2 days before expiry so this could be amended to add points to the account if they qualify. Changing the criteria used would be easy enough to do.
So if you wish to support or comment then this is always appreciated and thanks for reading.
As everyone knows today giffgaff have launched handsets into the market. My idea is simple. Give everyone who buys a handset a one month free goody bag (maybe the £15 one) so that they can get used to it and continue to buy it
I have long wanted proper pay-as-you-go for data as well as calls and texts i.e. you buy some megabytes and use them without time restrictions, topping up automatically when they're used up. Up to now that has not been available in the UK, but now it is being offered by 3 and I'm seriously considering moving.
However 3 are missing a trick: they do not allow tethering. I cannot for the life of me see what the problem with tethering is if you are paying by the MB - why would the carrier care how you use what you are paying for? So if GiffGaff offered exactly what 3 are offering, even a little more pricy, but without the tethering restriction, I'd stay!
Yes I know that GiffGaff's goodybags offer a lower rate per GB, but this is theoretical and depends on actually using the exact amount every month. My usage is highly variable and I calculate that the 3 rate would actually work out much cheaper long term for me. Additionally, I do not have the worry of running out within the month.
As tethering is currently only allowed on 1 current goodybag, shouldn't this be extended to all goodybags ie give both the £15 1GB of tethering data, & the £20 goodybag at least 2GB tethering data, that way those of us with wifi tablets can least use our tablets when out and about & with the thethering limits applied to the goodybags it won't be possible to abuse it, and when the amount is about to be used up let people know by sending a text that your allowed tethering data is about to be used up, so they know not to continue using tethering data afterwards.
Comon Giffgaff you just up the minutes on both the £15 & £20 goodybags, why not add some tethering aswell & make this a very special Christmas for us all.
Many people might find there need for their phone varies substantially month to month.
For example, you normally work at home and your landline and home broadband are fine until ...
some project orientated work which takes you away from home at short notice.
Your £ 5 or £ 7.5 goodybag looked fine a week ago when you bought it, but suddenly you might find yourself exhausting the remnants of your current goodybag very quickly and wanting to buy the £ 20 one.
Gigggaff's pricing suddenly looks potentially a bit punishing although the 2p rather than 20p MB is a thoughtful concession.
Nevertheless, 10 hours of calls @ 10p at standard 'outside goodybag' rates would be £ 60. Ouch
How about allowing a surcharge, say £ 2.50, for buying another goodybag , to start as soon as the current one is exhausted? The new one would run for the usual 30 days from the date of exhaustion of the first one.
As a compromise, this might might also only be only in conjunction with the £20 goodybag so that it is worthwhile for giffgaff as well as out of genuine change of circumstances for the community member (i.e. he or she suddenly has substantial unforeseen phone costs, not just brushing up against his or her goodybag allowance every month).
The idea also hopefully merits analysis from giffgaff as to whether it might be beneficial to them in revenue terms as well as giving the community extra options. After all, part of giffgaff's appeal is the opportunity to change from goodybag to goodybag each month. Also, to retain its community loyalty and differentiate itself form other networks, it needs to avoid hidden nasties.
The idea also works (perhaps even more so) for gigabags.
I appreciate that the balance needs to be struck between boodybag and out-of-goodybag rates, but there seems to be no 'long stop' protection at the moment.
Queuing goodybags is one of the unique selling points of GiffGaff, recurring goodybags are not a USP (in fact they are basically one month rolling contracts which most network do).
There is no technical reason that make queuing and recurring goodybags incompatible. So there should be no reason to remove them.