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It can be quite troubling when you want to buy a goody bag when you're not connected to an internet source. Giffgaff should allow users to select their desired goodybag through call, such as vodafone with their freebeez. This would make buying a goodybag so much easier as you wouldn't have to mess around to buy a goodybag. That way you would be able to buy one when out and about, when there isn't an internet source in the area.

Group Goodybags

Status: New Idea
by 0450 on ‎23-02-2015 11:35

At home I have to manage four (phone) SIM contracts and a data contract for an iPad. It's a PITA.

 

It would be so good to be able to buy a monthly Goodybag of minutes and data which could be shared amongst all the various devices.

 

One billing point. One "account" to administer.

 

I can see some work for giffgaff as I'd need to be able to see that my daughter singlehandedly has used up 75% of the available group talk minutes for a particular month (as a random example) but I'd hope that the benefit of having all that paying traffic would outweigh such a minor pain.

 

And if I had a group plan, all future tablets would be cellular enabled ones too.

 

Go on giffgaff. Group Goodybags. They make sense!

Basically...

..FOR £2 EXTRA ON £18 GOODBAG WE SHOULD BE ALLOWED TETHERING!

goodybags 3G & 4G

Status: New Idea
by amylathan69 on ‎01-03-2015 10:20
I think they should get rid of the unlimited data goodybag in the 3G section.
They should use a high amount of GB in each goodybag. Like for the £20 4G goodybag they should have 8-10 GB of data.

Anybody else think this is a good idea??

Long serving member discount

Status: New Idea
by jdonnelly15 on ‎20-01-2015 14:34

I think that people who are with giffgaff for extended periods, (e.g, 3+years) should start to see some discounts. For example, for each year you are with gg you will recieve 1% discount. I just think because you see people leaving in forums and it seems only the people that are helping are getting payback, when in fact some people are not technically gifted therefore have not got the capaabilities to help on the community, even though they value gg as much as the VIP's?

Pick and Mix Goodybags

Status: New Idea
by james2mid on ‎09-01-2015 22:47
I think it would be a really good idea for Giffgaff to do a sort of pick and mix Goodybags so you can pick how many minutes, texts, and Internet you need each month.

So for example, I'm on the £15 4G Goodybag which gives me 3GB of 4G data, which is really nice; the only problem with this is that i have 500 minutes and unlimited texts which I never use. In a month, I'll use at most 50 minutes and around 200 texts (I iMessage mostly) which means that quite a lot of that £15 is wasted. As you can probably guess, this Goodybags for me is only because of the large amount of fast internet it allows for.

Obviously it's okay for Giffgaff because they get more money, but it the sake of their customers, implementing something like this would be fantastic and perhaps being in a load of new customers.

Dashboard display for expiry date of £15 Unlimited 3G data entitlement

Status: New Idea
by navvy ‎04-02-2015 13:10 - edited ‎04-02-2015 16:48

If you still have the entitlement to the Offer goodybag with unlimited 3G data for £15, you have to buy the next one within 65 days of buying the previous one.  (This gives you the chance to swap to a different goodybag for one month only, and it's advisable to queue the next Offer bag so you don't forget.)

 

My idea is for the expiry date to be displayed in the same way as the free giffgaff to giffgaff expiry date, on the Dashboard.

 

  • To extend your free giffgaff to giffgaff calls and texts for another three months, top-up before 09 APR 2015
  • To retain your entitlement to the £15 unlimited 3G data goodybag, buy it again before 21:00 on 14 MAR 2015

 

This line would only show if someone was logged in and still entitled - if they don't see it they will know they have already lost the entitlement.  New members don't need to see this loyalty bonus that they can never earn.

 

I won't be able to test this if it gets implemented - I've never had that entitlement as I need the freedom to tether.

 

@will23  asked me to post this here, so please give it kudos if you would find it useful - maybe the number of kudos will show how many people still have the entitlement?  (Or will the kudos come from those helpers who don't want to have to explain how the expiry date works...)

 

It would be really great
If there was a option where you can top up or buy goodybag/s using your PayPal account
I don't think it's a great idea (that's my opinion ) however it makes life easier for a lot of people
Do you think they should add an option where you can top up or buy goodybag/s using your PayPal?

Rolling minutes/ Data

Status: New Idea
by jappassamy on ‎05-02-2015 14:07

How about the option of rolling minutes or data. provided you have topped up for the following month?

or even cap the allowance to be carried over?

Update information on the *100*7# short code

Status: New Idea
by scrappydez ‎28-01-2015 21:17 - edited ‎30-01-2015 21:13

Currently while dialling *100*7# from your phone this message is displayed.

 

IMG_5238.PNG

The picture above is from my iPhone  

 

I would like the *100*7# short code message updated to show more relevant information.

 

As the short code is a request to the network would it not be possible to show the following within one message?

 

  • The current active goodybag with remaining minutes.
  • The current text allowance and/or remaining texts.
  • The current data allowance and/or remaining data.

 

For example I get the 'Offer' £15 3G goodybag which I propose is re-worded to

  • 'You've got 493 minutes left in the 'Offer' £15 3G goodybag, you have unlimited data and texts until 26/02/15, lovely jubbly'

The above message has a character count of approximately 117

 

If you dial *100*1# which is the expiry of free giffgaff to giffgaff calls short code then this message returns a character count of approx 152.

The USSD menu character limit is approximately 182.

I'd even be willing to see the 'lovely jubbly' comment removed to accommodate another 13 spaces.

 

Currently there is a short code for the remaining text balance on giffgaff which is *100*5#

With this in mind I would like to see a revised message of

  • 'You've got 493 minutes left in the 'Offer' £15 3G goodybag until 26/02/15, lovely jubbly'

 

If the short code can't be edited in such a way, would it not be possible to create a new short code?

I'm also aware that it may not be viable to create a new short code for the remaining data balance.

This idea from October 2012 suggests that the creation of a new short code is very possible and it's status has been changed to Under Consideration.

 

If you like the idea or have suggestion on improvement then leave a message and I'll happily update my idea to reflect yours.

Pictures messages

Status: New Idea
by james00jimmy on ‎15-02-2015 01:15
include picture messaging with goodybags

Hi, so many posts about this, not sure whether to add to one or make a new one? :smileyfrustrated: (ive now done both :smileytongue:)

 

I put together a quick wix.com website to show what i think could be a possibility in terms of price and flexability. 

 

What prices do other people think would work mutually for us and for the network.

 

http://giffstuff.wix.com/custom

 

Check it out, I personally would like to see slightly lower prices but dont want people to say. Can't be done! No potential profit. etc etc. I have aimed to get it around the price of things now with maybe a more scientific calulation worked out with a slider implemented by the giffgaff boffins :manwink:

 

This could maybe be tested by a group of people to see how it unfolds. To go along side other offers and goodybags and for credit to kick as usual if you happen to run out of any allowances. 

Wider range of goodybags

Status: New Idea
by darkknight01 on ‎06-02-2015 17:03
i have seen a lot of post where people are saying can I have more minutes or more data etc etc.
I think it would be a good idea if giffgaff released more goodybags for the same price or similar prices in not sure if it would be to expensive but I'm sure it would be great.
For example there could be three £10 goodybags

£10 goodybag
500 mins 1gb of data unlimited text

'Data hungry' goodybag (£10)
100 mins 2gb data unlimited text

'Call all you want bag' (£10)
750 calls 100mb of data unlimited data
This would give a wider range of goodybags and I'm sure some people who don't have smartphones and like to call but don't need data would appreciate if giffgaff implemented this idea,
If they done this idea but across all goodybags I'm sure they'll gain more customers,

Btw I've searched for the idea but I could not find it so I put it up,
I'm sorry if it has already been posted

Please support the idea of you think it's good hopefully giffgaff will implement this idea.

Thanks for reading😄

top up £5

Status: We’re Looking Into It
by saadiyahk on ‎06-05-2014 14:47
Hi, this is a little idea.
The minimum top up is £10 so maybe giffgaff should let us top up £5. I'm a light user and don't need much of anything. So being able to top up £5 would be nice.
Status: We’re Looking Into It
We're going to look into this Idea and check if the same financial constraints which stopped us from doing this before are still a blocker for this. Thanks for re-raising and the amazing support this Idea has received.

i think we should receive our voicemails free with or without credit as long as you have topped up in the last 3 months, there is nothing more frustrating than missing a call and you have used up all your mins, i think this could give giffgaff another edge again in the market.

Status: We’re Looking Into It

[10th Feb 2015]: This idea has been set to 'We're Looking Into It'. 

 

Hi folks,

 

This is something we'd like to do, so we'll sit down with our technical architects to see what this will take. The good news is that most members get free voicemails calls with their free giffgaff to giffgaff minutes, it's only members who top up infrequently who will be affected. We would like to make it happen though since it's such a well supported idea, so we'll keep you in the know about any progress.

 

[A previous version of this update said that calls to voicemail were free with giffgaff to giffgaff. This is not the case - apologies for the error.]

Unlimited : Time to go capped ??

Status: New Idea
by kathleen414 ‎24-08-2014 01:44 - edited ‎27-08-2014 08:54

Idea.. to remove the unlimited goodybags and replace with capped allowances.
If you agree please support the idea

 

Original idea posted here for discussion and after great support 

http://community.giffgaff.com/t5/Contribute/Unlimited-time-to-go-capped-IDEA/td-p/14418443


After reading many posts on the subject of the unlimited goodybags do you think it may be time to just call it a day ?

Giffgaff seems to be fighting  a losing battle with data chompers and have had to manage the data we have available for the members .

This has had the effect of slowing the available data to the members and after reading many many members complaints about very slow Internet speeds ( assuming it's giffgaffs traffic management) maybe we should just bite the bullet and have realistic capped allowance goodybags.

Yes I understand it's a thorny issue but surely it's better to have say the £10 1g / £12 3g bag and £15 5 gig bag etc with usable data as the new deal well it's just a patch up that won't fix the underlying issues and will come to a head again..
I think let's just remove the unlimited now and we can get on with a realistic capped data allowance that all users can use and not abuse

 

giffgaff is making an offer of 5GB for £15 which is £3 per GB.

 

This does not sit well where people are using unlimited at £15 and  then consuming 15 GB  for which they  are only paying £1 per GB.

 

That makes giffgaff a two teir service as all the low users pay the price of £3 or £4 per GB and so subsidise the heavy users who are only paying £1 per GB.

 

This is a good reason to get rid of "unlimited" and redistribute the data previously used by the heavy downloaders  to increase the capacity of the lower priced limited goodybags.

 

Pay for what you use is the only fair way to treat all giffgaf customers.

 

My worry is that we could lose giffgaff unless we have a realistic profit to product and losing the unlimited seems the best option to me

 

 

 

 

Unlimited 4G Data Goodybags

Status: New Idea
by pavchandail on ‎12-02-2015 10:58
I've used giffgaff for years, and I was really happy when they finally got 4G, but from the 5GB goodybag, I wouldn't mind paying even £10 more for truly unlimited 4G. Anyone else agree?

4G trial bag with bigger allowance

Status: Implemented
by bluemoonbaz ‎07-06-2014 10:19 - edited ‎07-06-2014 10:23

Good morning

As I opted for the 4G trial goody bag I feel the 1 g allowance available to test the service is woefully inadequate .

We need around 4g to be able to fully test the service and then report back our finding to giffgaff.

If giffgaff carry on with only 1g trial bags the feedback will be not be a  true test as members cannot fully use the service due  to the  limitations in data available and thus the feeback will be of little use to giffgaff.

 

I understand giffgaff may have set plans in mind for full rollout but to test the service with only 1g is impossibly hard ..as just doing speed test eats the data so if you agree please support this idea

Status: Implemented

[10th Feb 2015]: This idea has been set to 'Implemented'. 

 

Hi folks,

 

We've set this idea to Implemented because between November and January we did offer several 4G goodybags at a lower cost for members to test out the service at the same price as a 3G goodybag. While this wasn't strictly part of the 4G Trial this did also offer us very valuable insight into usage on larger goodybags, so it served a very similar purpose. 

 

Thanks for supporting the idea. We appreciate it.

Since the £10 Goodybag was changed the £7.50 doesn’t seem the value it was and the £5 looks even worse so I bring this suggestion.

 

£5.00 Goodybag

  •                                  80 UK minutes
  •                                  Unlimited UK texts
  •                                  40 MB Internet
  •                                  Free to giffgaff numbers

£7.50 Goodybag

  •                                  250 UK minutes
  •                                  Unlimited UK texts
  •                                  500 MB Internet
  •                                  Free to giffgaff numbers

 

Now the £10 plus tariffs offer over double the £7.50 so I think this is perfectly reasonable as most will opt for an extra £2.50 for double minutes/data.

 

Currenty Goodybags

 

http://giffgaff.com/goodybags

Giff Gaff Abroad

Status: New Idea
by bigfriendlydog on ‎15-11-2014 12:28
I travel abroad quite a bit but I am amazed at how much it costs to use my phone. Could Giff Gaff not come up with a reasonable package to use abroad that includes data download, phone and texting. Sometimes it is not safe to use cafe's Wi Fi if as an example I have to contact my bank or pay a bill. I intend in the future to travel abroad for a few months and a good overseas package would be great

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