Submit: Great giffgaff Ideas

Looking for something?
New Message
jodielilian

Personalised goodybags

Status: New Idea
by jodielilian on ‎08-12-2014 13:51
I think alot of people are complaining about how much you have to pay for unlimited data now. I know I personally joimed giffgaff because of how cheap it was compared to most networks. But now the prices are going up and up and its not far from being the same price as other networks now. So my question is, what are giffgaff now offering to make people want to be on this network?

I think that what people want the most is to be able to have what they want and not pay for what they dont want. So, goodybags that are customisable! There should be prices such as... I dunno... £5 for 500 mins and £10 for 1000 mins. Something along those lines. And then, say, £3 for 500 texts and £6 for unlimited texts. And £5 for 5mb of data and £10 for unlimited. Something like that where we can choose what we want. Personally I dont use mins so I wouldnt bug any. I would just by texts and data.
elifrankel

Unlimited Data

Status: New Idea
by elifrankel on ‎04-12-2014 19:22
I was quite upset to see the change of unlimited data. The cheapest now is £15! So i wondered why gg couldn't do 2 £12 goodybags - one with more minutes and 1gb data, and the other one with less minutes and unlimited data?
Thanks

How about Giffgaff introduces goodybags that match Vectone offers:-

 

  • UK Pocket Saver only £1 a month - 50 minutes/SMS (mix & match) 50 MB data Unlimited calls & texts Giffgaff to Giffgaff 
  • UK Pocket Saver only £3.50 a month - 100 minutes 100 SMS 50 MB data Unlimited calls & texts Giffgaff to Giffgaff  
  • UK Pocket Saver only £5 a month - 150 minutes 150 SMS 500 MB data Unlimited calls & texts Giffgaff to Giffgaff 
bigfriendlydog

Giff Gaff Abroad

Status: New Idea
by bigfriendlydog on ‎15-11-2014 12:28
I travel abroad quite a bit but I am amazed at how much it costs to use my phone. Could Giff Gaff not come up with a reasonable package to use abroad that includes data download, phone and texting. Sometimes it is not safe to use cafe's Wi Fi if as an example I have to contact my bank or pay a bill. I intend in the future to travel abroad for a few months and a good overseas package would be great

raen_peri

Goodybag improvements

Status: New Idea
by raen_peri on ‎06-12-2014 03:01
Hey
In the beginning I joined Giffgaff for they're get offers and value for money when it came to goodybags. However lately with the new changes towards the goodybags, I feel as a GiffGaff customer that I am not longer getting my money's worth.
In order for me to get unlimited internet I would have to pay £18 I believe. See I wouldn't mind paying that it's just the fact of all the minutes that come with it that I for sure know that I would never use and there for feel like I would be wasting my money.
I just hope this is brought to the attention of GiffGaff and that they maybe change or add a new goodybag with unlimited internet and less minutes and texts as now-a-days all you really need is Internet and the amount given runs out too soon.
Thank you x

It has taken me 15mins this morning to find out where I change my recurring goodybag settings.

 

A link in the drop down would make it a lot easier to find.

 

This would be a quick fix too.

 

Anyone else agree or am I just being stupid?

 

Thanks 

tjonesii

Be able to make custon goodybags

Status: New Idea
by tjonesii on ‎26-10-2014 13:55

I think that it would be a good idea for people to be able to make their own, personalised, goodybags in order to reduce the number of left over minutes, data etc at the end of the month. This could work using a "drag and drop" method where each of the different components that you add to your goodybag, increase the price by a different amount.

To begin with you could just be able to chose between each of the sections of the current goodybags and so create a goodybag that looks like this by selecting different components from the £10 and £12:

 

  • 200 UK minutes
  • Unlimited UK texts
  • 3 GB Internet
  • Free to giffgaff numbers

Since the £10 Goodybag was changed the £7.50 doesn’t seem the value it was and the £5 looks even worse so I bring this suggestion.

 

£5.00 Goodybag

  •                                  80 UK minutes
  •                                  Unlimited UK texts
  •                                  40 MB Internet
  •                                  Free to giffgaff numbers

£7.50 Goodybag

  •                                  250 UK minutes
  •                                  Unlimited UK texts
  •                                  500 MB Internet
  •                                  Free to giffgaff numbers

 

Now the £10 plus tariffs offer over double the £7.50 so I think this is perfectly reasonable as most will opt for an extra £2.50 for double minutes/data.

 

Currenty Goodybags

 

http://giffgaff.com/goodybags

jordythomas97

Emergency Goodybag

Status: New Idea
by jordythomas97 on ‎03-12-2014 21:24
I think an Emergency Goodybag would be an amazing idea because It would help those that run out of credit and don't have enough money until pay day to get another Goodybag. How it will work: An Emergency Goodybag should be activated for a week once the current Goodybag has expired. This will help a lot and it will give the giffgaffers a better experience and good feedback. Please consider this idea.
kathleen414

Unlimited : Time to go capped ??

Status: New Idea
by kathleen414 ‎24-08-2014 01:44 - edited ‎27-08-2014 08:54

Idea.. to remove the unlimited goodybags and replace with capped allowances.
If you agree please support the idea

 

Original idea posted here for discussion and after great support 

http://community.giffgaff.com/t5/Contribute/Unlimited-time-to-go-capped-IDEA/td-p/14418443


After reading many posts on the subject of the unlimited goodybags do you think it may be time to just call it a day ?

Giffgaff seems to be fighting  a losing battle with data chompers and have had to manage the data we have available for the members .

This has had the effect of slowing the available data to the members and after reading many many members complaints about very slow Internet speeds ( assuming it's giffgaffs traffic management) maybe we should just bite the bullet and have realistic capped allowance goodybags.

Yes I understand it's a thorny issue but surely it's better to have say the £10 1g / £12 3g bag and £15 5 gig bag etc with usable data as the new deal well it's just a patch up that won't fix the underlying issues and will come to a head again..
I think let's just remove the unlimited now and we can get on with a realistic capped data allowance that all users can use and not abuse

 

giffgaff is making an offer of 5GB for £15 which is £3 per GB.

 

This does not sit well where people are using unlimited at £15 and  then consuming 15 GB  for which they  are only paying £1 per GB.

 

That makes giffgaff a two teir service as all the low users pay the price of £3 or £4 per GB and so subsidise the heavy users who are only paying £1 per GB.

 

This is a good reason to get rid of "unlimited" and redistribute the data previously used by the heavy downloaders  to increase the capacity of the lower priced limited goodybags.

 

Pay for what you use is the only fair way to treat all giffgaf customers.

 

My worry is that we could lose giffgaff unless we have a realistic profit to product and losing the unlimited seems the best option to me

 

 

 

 

How about Giffgaff introduces a 90 day Gigabag with 6GB of 4G data for £15 to match the offering available from EE

:smileyhappy:

 

Just a quick and simple one. 

 

So on the £10 goodybag you get :

500 minutes

Unlimited texts

1 gig of data

 

On the £12 goodybag you get :

500 minutes

Unlimited texts

3 gig of data

 

On the £15 goodybag you get :

500 minutes 

Unlimited texts 

5 gig of data 

 

My point is from the £10 to the £12 goodybag you pay an extra £2 for the extra 2 gig of data but then when you go up to the £15 goodybag your paying an extra £3 for the same extra 2 gig of data! Nothing else changes as your getting the same amount of minutes and texts so my suggestion is, to keep things fair, seen as we're paying that extra £1 for nothing then why not give us 6 gig of data instead of the 5 gig?

Either that or knock the £15 goodybag down to £14,

which doesn't sound right to me. 

 

Anyway I hope I've made this clear so people can see what I'm getting at?

Feel free to add your comments and suggestions and if you want to show your support then please click on the orange kudo button. 

 

Thanks for reading my idea  :smileyhappy:

 

 

saadiyahk

top up £5

Status: We’re Looking Into It
by saadiyahk on ‎06-05-2014 14:47
Hi, this is a little idea.
The minimum top up is £10 so maybe giffgaff should let us top up £5. I'm a light user and don't need much of anything. So being able to top up £5 would be nice.
Status: We’re Looking Into It
We're going to look into this Idea and check if the same financial constraints which stopped us from doing this before are still a blocker for this. Thanks for re-raising and the amazing support this Idea has received.
bluemoonbaz

4G trial bag with bigger allowance

Status: We’re Looking Into It
by bluemoonbaz ‎07-06-2014 10:19 - edited ‎07-06-2014 10:23

Good morning

As I opted for the 4G trial goody bag I feel the 1 g allowance available to test the service is woefully inadequate .

We need around 4g to be able to fully test the service and then report back our finding to giffgaff.

If giffgaff carry on with only 1g trial bags the feedback will be not be a  true test as members cannot fully use the service due  to the  limitations in data available and thus the feeback will be of little use to giffgaff.

 

I understand giffgaff may have set plans in mind for full rollout but to test the service with only 1g is impossibly hard ..as just doing speed test eats the data so if you agree please support this idea

Status: We’re Looking Into It
Originally we went for the £10 to mimic the 3G goodybag, so members wouldn't be paying any more for the trial (and what could be a bad experience as it's in beta) and the £12 goodybag is unlimited. However we're compelled by the high support of this Idea to look again into early releasing the £12/2GB and will keep you updated on the conversations around this.
stephenmiller

User made giffgaff advert

Status: New Idea
by stephenmiller on ‎08-11-2014 21:01

There have been a couple of attempts at making giffgaf videos, all revolving around talking heads reading a script spliced together. I have a different concept.

 

One reccuring theme of giffgaff is that members come from all walks of life; places like the top of Scotland to the most densely populated cities. From industrial, scientific, artistic and all other sorts of backgrounds and I finally figured out a way to showcase that diversity in an appealing and interesting way, through user submitted time lapse videos.

 

For the uninitiated here is a time lapse.

 

A Love Letter to Moab - Timelapse from Ron Risman on Vimeo.

 

The concept goes like this. Over a period of time encourage members to shoot time lapse video of anything that they want. Could be their home life, a cityscape, scenic / sky.or crowds moving through a city centre. This will be the basis of showing the lives, locations and experiences of the diverse userbase. Each scene may be accompanied by a caption showing the user and event or location + any specific details.

 

Time lapse can be as simple or as complicated as you want to make it and the staff should have a try beforehand and share best practices as well as make resources (like ways to get HD video to giffgaff) available as well as some tutorials and app suggestions. Mobile phone cameras make it easy to record any kind of media so that's a no-brainer.

 

The cost will be in time predominately as staff should ideally evaluate time lapse solutions and apps that deliver the best results. Getting video to giffgaff can be done in a number of ways, there's Dropbox and copy.com but just a postal address to send a DVD to can be a lot less hassle.

 

The benefit and end result will be a unique snapshot of both UK life and the diverse giffgaff userbase; utilising the crowd and the widespread availability of technology to share the workload and making an unpredictable and unexpected viewing experience. Or at least I think so :smileyhappy:

lawarcbur79

free voicemail with or without credit

Status: New Idea
by lawarcbur79 on ‎31-07-2014 11:14

i think we should receive our voicemails free with or without credit as long as you have topped up in the last 3 months, there is nothing more frustrating than missing a call and you have used up all your mins, i think this could give giffgaff another edge again in the market.

commotion

Minimum £5 top up

Status: New Idea
by commotion on ‎21-09-2014 11:04
I think a £5 minimum top up would be perfect for those who need a small airtime credit top up.<br><br>Those on recurring goodybags don't usually need large airtime credits sitting on their account balance.<br><br>Also members only need a small top up to purchase a new goodybag, I think a ten pounds minimum top up is too high.<br><br>I don't think it would be expensive to implement or administer.<br><br>It would also encourage more small top ups. It would also appeal to many users.
samuelsparrow

GIFT BAG

Status: New Idea
by samuelsparrow on ‎05-09-2014 16:51
It would be great to 'Gift' a goodybag to friends and family.

We could call it a 'GIFT BAG'

What do you think?
avdhesh95

500MB in £7.50 goodybag?

Status: New Idea
by avdhesh95 on ‎31-10-2014 18:39
What you guys say about having 500MB in £7.50 goodybag? Compair to other provider? Increase from 250MB to 500MB<br>With same amount of minutes and text?
simonefaye78

queued goodybags to start at midnight

Status: New Idea
by simonefaye78 on ‎26-08-2014 23:46
I don't know about you but if I pay for a full months usage, I expect to get a full months usage. However, when you queue a goodybag this doesn't happen.

Goodybags are supposed to last from the day of purchase to midnight on the day of expiry. However, if you queue a goodybag, the queued bag can start any time between 10pm and midnight on the day of expiry, meaning you can lose up to 2hours of goodybag allowance, from both the expiring bag and the queued bag.

For example, if I have 30 minutes left in my current bag and make a call at 21.45 that lasts for 25 minutes, I would expect to have all 25 minutes to come from my current bag. Unfortunately, if my queued bag starts at 22.00 I will use 10 minutes from the new bag. This means I'm now effectively 10minutes down on my new bag.

My idea is simply to have queued goodybags start at midnight so you don't accidentally eat into next months allowances
Announcements

Weekly Poll
How are you going to spend your payback?
Labels
Idea Statuses
Top Kudoed Authors
User Kudos Count
371
300
269
188
130