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Hi all,

 

Giffgaff are being very coy about when 4G will be rolled out exactly. This is frustrating for anyone not in the 4G trial but whose goodybag expires at the beginning of November, and might wonder whether to get a 3G goodybag or hold out for a 4G one. 

 

So it would be really great if Giffgaff could offer a free 4G upgrade to anyone with a 3G goodybag, during the initial month of permenant 4G rollout.  This is a short term idea but I think worthwhile - it will give people greater certainty to people, especially given the lack of answers we are getting on when exactly 4G wil happen.  

 

Please kudos if you agree. This would need to happen relatively quickly if it's going to work. Thanks for reading :smileyhappy:

Just a quick and simple one. 

 

So on the £10 goodybag you get :

500 minutes

Unlimited texts

1 gig of data

 

On the £12 goodybag you get :

500 minutes

Unlimited texts

3 gig of data

 

On the £15 goodybag you get :

500 minutes 

Unlimited texts 

5 gig of data 

 

My point is from the £10 to the £12 goodybag you pay an extra £2 for the extra 2 gig of data but then when you go up to the £15 goodybag your paying an extra £3 for the same extra 2 gig of data! Nothing else changes as your getting the same amount of minutes and texts so my suggestion is, to keep things fair, seen as we're paying that extra £1 for nothing then why not give us 6 gig of data instead of the 5 gig?

Either that or knock the £15 goodybag down to £14,

which doesn't sound right to me. 

 

Anyway I hope I've made this clear so people can see what I'm getting at?

Feel free to add your comments and suggestions and if you want to show your support then please click on the orange kudo button. 

 

Thanks for reading my idea  :smileyhappy:

 

 

samuelsparrow

GiffGaff vs Lyca

Status: New Idea
by samuelsparrow on ‎20-10-2014 12:45
GiffGaff, can you consider reinstating the £15 ‘unlimited internet’ goodybag for NEW customers.

Lyca are currently offering:

Unlimited 4g internet
Unlimited Texts
500 Mins

All for £15

I know they’ll be people who say Lyca have terrible customer service, reception, it’s not unlimited, they don’t offer payback etc. etc.

However, I just don’t believe GiffGaff represents the best deal for new customers anymore.

Yes, we get payback – however, to new customers or people not willing to use the forums it’s not a real incentive – they’ll go with price first and foremost.

On top of this is the fact that Lyca offer ‘unlimited’ 4g...GiffGaffs 4g planned usage limits are pitiful in comparison.

I remember when GiffGaff offered unlimited internet on a £10 goodybag! When all this was fields...

Come on GiffGaff...it’s hard for us to sell you to friends and family when they can see better deals elsewhere...

Since the £10 Goodybag was changed the £7.50 doesn’t seem the value it was and the £5 looks even worse so I bring this suggestion.

 

£5.00 Goodybag

  •                                  80 UK minutes
  •                                  Unlimited UK texts
  •                                  40 MB Internet
  •                                  Free to giffgaff numbers

£7.50 Goodybag

  •                                  250 UK minutes
  •                                  Unlimited UK texts
  •                                  500 MB Internet
  •                                  Free to giffgaff numbers

 

Now the £10 plus tariffs offer over double the £7.50 so I think this is perfectly reasonable as most will opt for an extra £2.50 for double minutes/data.

 

Currenty Goodybags

 

http://giffgaff.com/goodybags

How about matching 3 mobile PAGY prices 3p calls, 2p SMS, 1p MB on Hokey Cokey goodybag after allowance has been used. Great way for Giffgaff to get back into the competitive price market :smileyhappy:

commotion

Minimum £5 top up

Status: New Idea
by commotion on ‎21-09-2014 11:04
I think a £5 minimum top up would be perfect for those who need a small airtime credit top up.<br><br>Those on recurring goodybags don't usually need large airtime credits sitting on their account balance.<br><br>Also members only need a small top up to purchase a new goodybag, I think a ten pounds minimum top up is too high.<br><br>I don't think it would be expensive to implement or administer.<br><br>It would also encourage more small top ups. It would also appeal to many users.
hurst3456

goodybag purchase options

Status: New Idea
by hurst3456 on ‎12-10-2014 11:58
It would be helpful if I was able to purchase a goodybag on the top up phone option instead of just online as when a goodybag runs out I cant access my giffgaff due to no data allowance left
1hale

Purchase bags (goody/giga) and credit via 43430

Status: New Idea
by 1hale ‎27-09-2014 18:27 - edited ‎27-09-2014 18:58

I know this idea been posted before HOWEVER this idea spelled out how to make it work.

You dial 43430

You press:

1 - For credit
2 - For goodybag
3 - For gigabag

Then you press:

1 - To pay by airtime credit (or redeem a voucher if just buying credit)

2 - To pay by a credit/debit card (only if you previously purchased the bag online)

Then you get asked to press:

1 - For "Yes I have a Blackberry"
2 - For "No I do not have a blackberry"

Then you press (option depends on which bag you are buying²):

1 - For "£5 Hokey Cokey"/"£5 gigabag"
2 - For "£7.50 goodybag"/"£7.50 gigabag"
3 - For "£10 goodybag"
4 - For "£12 goodybag"
5 - For "£15 goodybag"
6 - For "£18 goodybag"

Then if you are paying by card you are then asked to enter the 3 digit security code of the stored credit/debit card.

Bingo you then receive a text message confirming purchase of said bag.

² = If answered yes to owning a Blackberry then bags would be correct price for goodybag + BB add on.

samuelsparrow

GIFT BAG

Status: New Idea
by samuelsparrow on ‎05-09-2014 16:51
It would be great to 'Gift' a goodybag to friends and family.

We could call it a 'GIFT BAG'

What do you think?
simonefaye78

queued goodybags to start at midnight

Status: New Idea
by simonefaye78 on ‎26-08-2014 23:46
I don't know about you but if I pay for a full months usage, I expect to get a full months usage. However, when you queue a goodybag this doesn't happen.

Goodybags are supposed to last from the day of purchase to midnight on the day of expiry. However, if you queue a goodybag, the queued bag can start any time between 10pm and midnight on the day of expiry, meaning you can lose up to 2hours of goodybag allowance, from both the expiring bag and the queued bag.

For example, if I have 30 minutes left in my current bag and make a call at 21.45 that lasts for 25 minutes, I would expect to have all 25 minutes to come from my current bag. Unfortunately, if my queued bag starts at 22.00 I will use 10 minutes from the new bag. This means I'm now effectively 10minutes down on my new bag.

My idea is simply to have queued goodybags start at midnight so you don't accidentally eat into next months allowances
kathleen414

Unlimited : Time to go capped ??

Status: New Idea
by kathleen414 ‎24-08-2014 01:44 - edited ‎27-08-2014 08:54

Idea.. to remove the unlimited goodybags and replace with capped allowances.
If you agree please support the idea

 

Original idea posted here for discussion and after great support 

http://community.giffgaff.com/t5/Contribute/Unlimited-time-to-go-capped-IDEA/td-p/14418443


After reading many posts on the subject of the unlimited goodybags do you think it may be time to just call it a day ?

Giffgaff seems to be fighting  a losing battle with data chompers and have had to manage the data we have available for the members .

This has had the effect of slowing the available data to the members and after reading many many members complaints about very slow Internet speeds ( assuming it's giffgaffs traffic management) maybe we should just bite the bullet and have realistic capped allowance goodybags.

Yes I understand it's a thorny issue but surely it's better to have say the £10 1g / £12 3g bag and £15 5 gig bag etc with usable data as the new deal well it's just a patch up that won't fix the underlying issues and will come to a head again..
I think let's just remove the unlimited now and we can get on with a realistic capped data allowance that all users can use and not abuse

 

giffgaff is making an offer of 5GB for £15 which is £3 per GB.

 

This does not sit well where people are using unlimited at £15 and  then consuming 15 GB  for which they  are only paying £1 per GB.

 

That makes giffgaff a two teir service as all the low users pay the price of £3 or £4 per GB and so subsidise the heavy users who are only paying £1 per GB.

 

This is a good reason to get rid of "unlimited" and redistribute the data previously used by the heavy downloaders  to increase the capacity of the lower priced limited goodybags.

 

Pay for what you use is the only fair way to treat all giffgaf customers.

 

My worry is that we could lose giffgaff unless we have a realistic profit to product and losing the unlimited seems the best option to me

 

 

 

 

I use the £5 hokey cokey bag which sits me add I get a lot of calls in so I'm always on about 300 mins of calls and I never use up all the texts but I run out of days quite frequently and would love the option to buy extra data as an additional top up or bolt on as it may be know by.

original-1.pngAfter the recent consultation over goodybags the new ones are above.
I think although I'm happy with the new £15 unlimited data goodybag it should be open to everyone not just existing members as this will deter new members joining and separate members which is not what giffgaff are about

No segregation of the membership

 

If you agree please support this idea

 

 

 Link to statement

http://community.giffgaff.com/t5/Contribute/Upcoming-goodybag-changes/td-p/14395647

lawarcbur79

free voicemail with or without credit

Status: New Idea
by lawarcbur79 on ‎31-07-2014 11:14

i think we should receive our voicemails free with or without credit as long as you have topped up in the last 3 months, there is nothing more frustrating than missing a call and you have used up all your mins, i think this could give giffgaff another edge again in the market.

bluemoonbaz

4G trial bag with bigger allowance

Status: We’re Looking Into It
by bluemoonbaz ‎07-06-2014 10:19 - edited ‎07-06-2014 10:23

Good morning

As I opted for the 4G trial goody bag I feel the 1 g allowance available to test the service is woefully inadequate .

We need around 4g to be able to fully test the service and then report back our finding to giffgaff.

If giffgaff carry on with only 1g trial bags the feedback will be not be a  true test as members cannot fully use the service due  to the  limitations in data available and thus the feeback will be of little use to giffgaff.

 

I understand giffgaff may have set plans in mind for full rollout but to test the service with only 1g is impossibly hard ..as just doing speed test eats the data so if you agree please support this idea

Status: We’re Looking Into It
Originally we went for the £10 to mimic the 3G goodybag, so members wouldn't be paying any more for the trial (and what could be a bad experience as it's in beta) and the £12 goodybag is unlimited. However we're compelled by the high support of this Idea to look again into early releasing the £12/2GB and will keep you updated on the conversations around this.
saadiyahk

top up £5

Status: We’re Looking Into It
by saadiyahk on ‎06-05-2014 14:47
Hi, this is a little idea.
The minimum top up is £10 so maybe giffgaff should let us top up £5. I'm a light user and don't need much of anything. So being able to top up £5 would be nice.
Status: We’re Looking Into It
We're going to look into this Idea and check if the same financial constraints which stopped us from doing this before are still a blocker for this. Thanks for re-raising and the amazing support this Idea has received.
russq

Low Minute, Low Text & High Data

Status: New Idea
by russq on ‎12-09-2014 10:54

I and many others use low minutes, low text but high(ish) data.

 

From £7.50 goodbag that I currently buy, I use less that 50 minutes and less than 100 text but always use my allowance of 250mb and could use well over 500mb.

 

Therefore my solution would be alternative low mins & text but data heavy googybags -

- £5.00 goodybag with - 30 mins, 75 text & 500MB

- £7.50 goodybag with - 100 mins, 200 text & 750 MB 

 

or any economically viable number of mins & text but with the higher data.

 

Thanks

 

Q

 

faris_hussain

MORE DATA

Status: New Idea
by faris_hussain on ‎09-10-2014 21:15

Ok, we all know that Giffgaff and most of it's features and offers are to an extent 'unique' to this brand. Well, then as providers, and seeing as we have an influence, lets customise the 'net work run by US'. 

 

In terms of Goodybags, I think we'll all agree we need MORE data, so my idea is

 

£5 for 50 minutes, 200 texts, 500mb data

£7 for 100 minutes, 500 texts, 1GB data

£10 for 200 minutes, Unlimited texts, 3GB data

£12 for 500 minutes, Unlimited texts, 5GB Data

£15 for unlimited minutes, texts AND Data.

 

PLUS we should ask for cashback OR roll on for unused data, minutes and texts, so that if we dont use up all that we paid for that month, we can use it next month.

GIFFGAFF - THIS WOULD BE A GREAT INCENTIVE TO NEW CUSTOMERS! Plus keep us who are already here.

 

Also, I have improvements for the DATA ONLY options -

£5 for 5GB, £10 for 10GB, £15 for Unlimited Data. Again I think this would be great, especially for those who tether, or are unable to access wifi regularly.

 

Perhaps Giffgaff could introduce Minute only plans, for those who prioritise minutes over data and texts. Or maybe, they could create a Customisable package, where we would use sliders to select how many minutes, texts and data we need.  

 

Come on guys, lets get these ideas noticed! Thanks for reading, Happy giffgaffing! :smileyvery-happy:

micamica123

top up £5

Status: New Idea
by micamica123 on ‎09-10-2014 19:58
It would be really good
If we could top up £5 rather £10
If it gets changed to £5 am sure more people will top up

Currently 2 days before your goodybag expires you get the following text message:

 

"Hi, your goodybag is about to expire on 18/07/2014. Go to giffgaff.com to set your goodybag to recure before 10pm on your expiry day, Cheers"

 

This message is quite usefull however I feel that you should recive another text once your goodybag has expired, if no new goodybag has been activated saying:

 

"Hi, your goodybag has just expired. Head over to giffgaff.com now to purchase another goodybag, Cheers"

 

I feel this would be usefull for the giffgaff customer that doesnt have reacuring goodybags setup and is abit forgetfull!

 

I know I am that type of customer!

 

Kudos if this would be usefull for you! :smileyhappy: :smileyhappy: :smileyhappy:

 

Update: As suggested by @navvy giffgaff could incorportate the prices for texts, calls and data in the text much like when you are going abroad. An example text would be:

"Hi, your goodybag has just expired. Until you get a new goodybag you will be charged 10p per minute for calls, 6p per text and Mobile Internet is charged at no more than 20p a day (up to 20MB), Cheers"

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