Newbie at giffgaff, trying to spread giffgaff to my family. They are all happy to join giffgaff but due to only one thing giffgaff does not provide; they are reluctant to join
They are currently on T-mobile network and they have a great deal called "6-month internet Plus Booster"
More details here: http://www.t-mobile.co.uk/services/payg/boosters/
It provides them with 1GB internet usage per month for total of 6 months just for £20 only.
(6GB for £20 = £3.33 each month for 1GB internet usage per month)
It beats the closest giffgaffs gigabag offer of 500MB for 1 month cost £5
(6 month will cost £30 for 3GB only).
I hope in the near future giffgaff can add 6 month booster packages like T-mobile; so i can get more of my family members to join giffgaff
Will be nice if giffgaff can reply here and let me know if they will have similar boosters available soon to their network
I and many others use low minutes, low text but high(ish) data.
From £7.50 goodbag that I currently buy, I use less that 50 minutes and less than 100 text but always use my allowance of 250mb and could use well over 500mb.
Therefore my solution would be alternative low mins & text but data heavy googybags -
- £5.00 goodybag with - 30 mins, 75 text & 500MB
- £7.50 goodybag with - 100 mins, 200 text & 750 MB
or any economically viable number of mins & text but with the higher data.
Goodybags are supposed to last from the day of purchase to midnight on the day of expiry. However, if you queue a goodybag, the queued bag can start any time between 10pm and midnight on the day of expiry, meaning you can lose up to 2hours of goodybag allowance, from both the expiring bag and the queued bag.
For example, if I have 30 minutes left in my current bag and make a call at 21.45 that lasts for 25 minutes, I would expect to have all 25 minutes to come from my current bag. Unfortunately, if my queued bag starts at 22.00 I will use 10 minutes from the new bag. This means I'm now effectively 10minutes down on my new bag.
My idea is simply to have queued goodybags start at midnight so you don't accidentally eat into next months allowances
Idea.. to remove the unlimited goodybags and replace with capped allowances.
If you agree please support the idea
Original idea posted here for discussion and after great support
After reading many posts on the subject of the unlimited goodybags do you think it may be time to just call it a day ?
Giffgaff seems to be fighting a losing battle with data chompers and have had to manage the data we have available for the members .
This has had the effect of slowing the available data to the members and after reading many many members complaints about very slow Internet speeds ( assuming it's giffgaffs traffic management) maybe we should just bite the bullet and have realistic capped allowance goodybags.
Yes I understand it's a thorny issue but surely it's better to have say the £10 1g / £12 3g bag and £15 5 gig bag etc with usable data as the new deal well it's just a patch up that won't fix the underlying issues and will come to a head again..
I think let's just remove the unlimited now and we can get on with a realistic capped data allowance that all users can use and not abuse
giffgaff is making an offer of 5GB for £15 which is £3 per GB.
This does not sit well where people are using unlimited at £15 and then consuming 15 GB for which they are only paying £1 per GB.
That makes giffgaff a two teir service as all the low users pay the price of £3 or £4 per GB and so subsidise the heavy users who are only paying £1 per GB.
This is a good reason to get rid of "unlimited" and redistribute the data previously used by the heavy downloaders to increase the capacity of the lower priced limited goodybags.
Pay for what you use is the only fair way to treat all giffgaf customers.
My worry is that we could lose giffgaff unless we have a realistic profit to product and losing the unlimited seems the best option to me
After the recent consultation over goodybags the new ones are above.
I think although I'm happy with the new £15 unlimited data goodybag it should be open to everyone not just existing members as this will deter new members joining and separate members which is not what giffgaff are about
No segregation of the membership
If you agree please support this idea
Link to statement
I purchased the Nexus 5 handset along with my GiffGaff bundle. When the package arrived there was some really useful information in the Giffgaff welcome leaflet. However, when I set up my phone I was unable to connect data services. While there is some really useful information on the website that details how to set this up I had to go through the process of thinking I has a duff handset and all the angst that goes with it. Would it be a good idea to have a device specific welcome pack for those selecting a new hand set just to improve that initial customer experience? You may also consider extending this to sim only orders if you ask them what handset they intend to use the sim in.
Hope this helps improve your service.
i think we should receive our voicemails free with or without credit as long as you have topped up in the last 3 months, there is nothing more frustrating than missing a call and you have used up all your mins, i think this could give giffgaff another edge again in the market.
Currently 2 days before your goodybag expires you get the following text message:
"Hi, your goodybag is about to expire on 18/07/2014. Go to giffgaff.com to set your goodybag to recure before 10pm on your expiry day, Cheers"
This message is quite usefull however I feel that you should recive another text once your goodybag has expired, if no new goodybag has been activated saying:
"Hi, your goodybag has just expired. Head over to giffgaff.com now to purchase another goodybag, Cheers"
I feel this would be usefull for the giffgaff customer that doesnt have reacuring goodybags setup and is abit forgetfull!
I know I am that type of customer!
Kudos if this would be usefull for you!
Update: As suggested by @navvy giffgaff could incorportate the prices for texts, calls and data in the text much like when you are going abroad. An example text would be:
"Hi, your goodybag has just expired. Until you get a new goodybag you will be charged 10p per minute for calls, 6p per text and Mobile Internet is charged at no more than 20p a day (up to 20MB), Cheers"
As I opted for the 4G trial goody bag I feel the 1 g allowance available to test the service is woefully inadequate .
We need around 4g to be able to fully test the service and then report back our finding to giffgaff.
If giffgaff carry on with only 1g trial bags the feedback will be not be a true test as members cannot fully use the service due to the limitations in data available and thus the feeback will be of little use to giffgaff.
I understand giffgaff may have set plans in mind for full rollout but to test the service with only 1g is impossibly hard ..as just doing speed test eats the data so if you agree please support this idea
Some of the most common questions in the help forum are:
"I bought a Goodybag. Why is my call credit balance depleting?"
"I bought a Goodybag. Why can't I call 084 and/or 087 numbers?"
One of the most common answers posted in response to these questions is:
"Have a look at the price list page to see what is and is not included in goodybag allowances."
Upon looking at the price list page it rapidly becomes apparent that there is no such explanation of what is and is not included in goodybag allowances.
Can I suggest adding on the price list page a large "g" (for goodybag) or a miniature goodybag icon next to each of the items that goodybag allowances can cover? Furthermore, code it such that clicking this icon also takes you through to the goodybags page itself.
|Idea Issue Tracker|
Recently giffgaff have proposed the change of the higher teer goodybags to its members, giving 3 options to choose from. I think that giffgaff should make all of these goodybags available, and you can choose any of them. Many other networks have a few contracts you can choose from for a certain price so why cant giffgaff?
Kudos if you like the idea!
My idea is to have the option available to select &purchase a goodybag on the 43430 top up online.
This idea become apparent to me when my Mum did not have any internet data & could not purchase her own goddybag. Besides internet access is not always accessible.
Gods of giffgaff Why cant you make this possible, so if someone has a 4G phone it uses 4g where 4g is available, and those with a 3g phone get 3g as normal, it will make life easier am sure for many users
As many of us are excited as 4G is finally rolling out in the uk. Has it not occured to you that it could cost extra, much like EE are charging loads more for the service.
Well as giffgaff is know as the 'affordable' network I belive that it should be implemented free or at very very little extra cost.
The network 3 (THREE) are not charging user anymore so it would be just like connecting to 3g everyday. This is a massive selling point and my friend has moved to three due to this news, so to stop users from moving we shouls annoce that there would be no major price differance if any on the new 4G network.
Thanks, please support me with a kudo if you feel its a good idea (only if you want to, Im not asking you to, but feel free to do so)