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Update information on the *100*7# short code

Status: New Idea
by scrappydez ‎28-01-2015 21:17 - edited ‎30-01-2015 21:13

Currently while dialling *100*7# from your phone this message is displayed.

 

IMG_5238.PNG

The picture above is from my iPhone  

 

I would like the *100*7# short code message updated to show more relevant information.

 

As the short code is a request to the network would it not be possible to show the following within one message?

 

  • The current active goodybag with remaining minutes.
  • The current text allowance and/or remaining texts.
  • The current data allowance and/or remaining data.

 

For example I get the 'Offer' £15 3G goodybag which I propose is re-worded to

  • 'You've got 493 minutes left in the 'Offer' £15 3G goodybag, you have unlimited data and texts until 26/02/15, lovely jubbly'

The above message has a character count of approximately 117

 

If you dial *100*1# which is the expiry of free giffgaff to giffgaff calls short code then this message returns a character count of approx 152.

The USSD menu character limit is approximately 182.

I'd even be willing to see the 'lovely jubbly' comment removed to accommodate another 13 spaces.

 

Currently there is a short code for the remaining text balance on giffgaff which is *100*5#

With this in mind I would like to see a revised message of

  • 'You've got 493 minutes left in the 'Offer' £15 3G goodybag until 26/02/15, lovely jubbly'

 

If the short code can't be edited in such a way, would it not be possible to create a new short code?

I'm also aware that it may not be viable to create a new short code for the remaining data balance.

This idea from October 2012 suggests that the creation of a new short code is very possible and it's status has been changed to Under Consideration.

 

If you like the idea or have suggestion on improvement then leave a message and I'll happily update my idea to reflect yours.

Long serving member discount

Status: New Idea
by jdonnelly15 on ‎20-01-2015 14:34

I think that people who are with giffgaff for extended periods, (e.g, 3+years) should start to see some discounts. For example, for each year you are with gg you will recieve 1% discount. I just think because you see people leaving in forums and it seems only the people that are helping are getting payback, when in fact some people are not technically gifted therefore have not got the capaabilities to help on the community, even though they value gg as much as the VIP's?

Pick and Mix Goodybags

Status: New Idea
by james2mid on ‎09-01-2015 22:47
I think it would be a really good idea for Giffgaff to do a sort of pick and mix Goodybags so you can pick how many minutes, texts, and Internet you need each month.

So for example, I'm on the £15 4G Goodybag which gives me 3GB of 4G data, which is really nice; the only problem with this is that i have 500 minutes and unlimited texts which I never use. In a month, I'll use at most 50 minutes and around 200 texts (I iMessage mostly) which means that quite a lot of that £15 is wasted. As you can probably guess, this Goodybags for me is only because of the large amount of fast internet it allows for.

Obviously it's okay for Giffgaff because they get more money, but it the sake of their customers, implementing something like this would be fantastic and perhaps being in a load of new customers.

4G goodybags suggestions

Status: New Idea
by khalil337 on ‎28-01-2015 20:18
I think giffgaff should offer more data on the 4g goodybags
£10- 2/3 gb data 250 mins unlimited text
£15- /7/10 gb data 500 mins unlimited text
£20- 15/20 gb data 1000 mins unlimited texts

Giffgaff top up cards

Status: New Idea
by andrearourke69 on ‎25-01-2015 01:52
why can we not have a giffgaff top up card along with our ordered sims or have the ability to register an O2 top up card to top up our accounts?<br>Not everyone likes to use cards, but the only current way to top up via cash is to faff about with a voucher, baring in mind that O2 vouchers only come in £10, £15, £20, £25. No good if your goodybag is £12 Or £18

2GB goody bag?

Status: New Idea
by molliedawson98 on ‎25-01-2015 11:39
1GB isn't enough but 3GB I think is a bit excessive, just a thought.

Hi, so many posts about this, not sure whether to add to one or make a new one? :smileyfrustrated: (ive now done both :smileytongue:)

 

I put together a quick wix.com website to show what i think could be a possibility in terms of price and flexability. 

 

What prices do other people think would work mutually for us and for the network.

 

http://giffstuff.wix.com/custom

 

Check it out, I personally would like to see slightly lower prices but dont want people to say. Can't be done! No potential profit. etc etc. I have aimed to get it around the price of things now with maybe a more scientific calulation worked out with a slider implemented by the giffgaff boffins :manwink:

 

This could maybe be tested by a group of people to see how it unfolds. To go along side other offers and goodybags and for credit to kick as usual if you happen to run out of any allowances. 

Three seems to be winning hands down with new ideas at the moment! I can get reduced rate on my Three sim only plan for 084 and 087 numbers at 5p/min.

 

These numbers are unavoidable because of extensive usage by commercial firms and government offices. Any reduction in rates for Top Ups would be a winner for GiffGaff. Better still, make them inclusive in Goody Bags.

 

4G UNLIMITED GOODYBAG

Status: New Idea
by louqmanali1786 on ‎28-01-2015 10:02
I think having an option for an unlimited 4G goodybag, would be extremely helpful for people who use the Internet a lot without the use of WIFI. I would appreciate it if you guys at Giffgaff take this idea into consideration. Thankyou.

Personalised goodybags

Status: New Idea
by jodielilian on ‎08-12-2014 13:51
I think alot of people are complaining about how much you have to pay for unlimited data now. I know I personally joimed giffgaff because of how cheap it was compared to most networks. But now the prices are going up and up and its not far from being the same price as other networks now. So my question is, what are giffgaff now offering to make people want to be on this network?

I think that what people want the most is to be able to have what they want and not pay for what they dont want. So, goodybags that are customisable! There should be prices such as... I dunno... £5 for 500 mins and £10 for 1000 mins. Something along those lines. And then, say, £3 for 500 texts and £6 for unlimited texts. And £5 for 5mb of data and £10 for unlimited. Something like that where we can choose what we want. Personally I dont use mins so I wouldnt bug any. I would just by texts and data.

top up £5

Status: We’re Looking Into It
by saadiyahk on ‎06-05-2014 14:47
Hi, this is a little idea.
The minimum top up is £10 so maybe giffgaff should let us top up £5. I'm a light user and don't need much of anything. So being able to top up £5 would be nice.
Status: We’re Looking Into It
We're going to look into this Idea and check if the same financial constraints which stopped us from doing this before are still a blocker for this. Thanks for re-raising and the amazing support this Idea has received.

Unlimited : Time to go capped ??

Status: New Idea
by kathleen414 ‎24-08-2014 01:44 - edited ‎27-08-2014 08:54

Idea.. to remove the unlimited goodybags and replace with capped allowances.
If you agree please support the idea

 

Original idea posted here for discussion and after great support 

http://community.giffgaff.com/t5/Contribute/Unlimited-time-to-go-capped-IDEA/td-p/14418443


After reading many posts on the subject of the unlimited goodybags do you think it may be time to just call it a day ?

Giffgaff seems to be fighting  a losing battle with data chompers and have had to manage the data we have available for the members .

This has had the effect of slowing the available data to the members and after reading many many members complaints about very slow Internet speeds ( assuming it's giffgaffs traffic management) maybe we should just bite the bullet and have realistic capped allowance goodybags.

Yes I understand it's a thorny issue but surely it's better to have say the £10 1g / £12 3g bag and £15 5 gig bag etc with usable data as the new deal well it's just a patch up that won't fix the underlying issues and will come to a head again..
I think let's just remove the unlimited now and we can get on with a realistic capped data allowance that all users can use and not abuse

 

giffgaff is making an offer of 5GB for £15 which is £3 per GB.

 

This does not sit well where people are using unlimited at £15 and  then consuming 15 GB  for which they  are only paying £1 per GB.

 

That makes giffgaff a two teir service as all the low users pay the price of £3 or £4 per GB and so subsidise the heavy users who are only paying £1 per GB.

 

This is a good reason to get rid of "unlimited" and redistribute the data previously used by the heavy downloaders  to increase the capacity of the lower priced limited goodybags.

 

Pay for what you use is the only fair way to treat all giffgaf customers.

 

My worry is that we could lose giffgaff unless we have a realistic profit to product and losing the unlimited seems the best option to me

 

 

 

 

i think we should receive our voicemails free with or without credit as long as you have topped up in the last 3 months, there is nothing more frustrating than missing a call and you have used up all your mins, i think this could give giffgaff another edge again in the market.

Giff Gaff Abroad

Status: New Idea
by bigfriendlydog on ‎15-11-2014 12:28
I travel abroad quite a bit but I am amazed at how much it costs to use my phone. Could Giff Gaff not come up with a reasonable package to use abroad that includes data download, phone and texting. Sometimes it is not safe to use cafe's Wi Fi if as an example I have to contact my bank or pay a bill. I intend in the future to travel abroad for a few months and a good overseas package would be great

4G trial bag with bigger allowance

Status: We’re Looking Into It
by bluemoonbaz ‎07-06-2014 10:19 - edited ‎07-06-2014 10:23

Good morning

As I opted for the 4G trial goody bag I feel the 1 g allowance available to test the service is woefully inadequate .

We need around 4g to be able to fully test the service and then report back our finding to giffgaff.

If giffgaff carry on with only 1g trial bags the feedback will be not be a  true test as members cannot fully use the service due  to the  limitations in data available and thus the feeback will be of little use to giffgaff.

 

I understand giffgaff may have set plans in mind for full rollout but to test the service with only 1g is impossibly hard ..as just doing speed test eats the data so if you agree please support this idea

Status: We’re Looking Into It
Originally we went for the £10 to mimic the 3G goodybag, so members wouldn't be paying any more for the trial (and what could be a bad experience as it's in beta) and the £12 goodybag is unlimited. However we're compelled by the high support of this Idea to look again into early releasing the £12/2GB and will keep you updated on the conversations around this.

Since the £10 Goodybag was changed the £7.50 doesn’t seem the value it was and the £5 looks even worse so I bring this suggestion.

 

£5.00 Goodybag

  •                                  80 UK minutes
  •                                  Unlimited UK texts
  •                                  40 MB Internet
  •                                  Free to giffgaff numbers

£7.50 Goodybag

  •                                  250 UK minutes
  •                                  Unlimited UK texts
  •                                  500 MB Internet
  •                                  Free to giffgaff numbers

 

Now the £10 plus tariffs offer over double the £7.50 so I think this is perfectly reasonable as most will opt for an extra £2.50 for double minutes/data.

 

Currenty Goodybags

 

http://giffgaff.com/goodybags

Be able to make custon goodybags

Status: New Idea
by tjonesii on ‎26-10-2014 13:55

I think that it would be a good idea for people to be able to make their own, personalised, goodybags in order to reduce the number of left over minutes, data etc at the end of the month. This could work using a "drag and drop" method where each of the different components that you add to your goodybag, increase the price by a different amount.

To begin with you could just be able to chose between each of the sections of the current goodybags and so create a goodybag that looks like this by selecting different components from the £10 and £12:

 

  • 200 UK minutes
  • Unlimited UK texts
  • 3 GB Internet
  • Free to giffgaff numbers

Unlimited Data

Status: New Idea
by elifrankel on ‎04-12-2014 19:22
I was quite upset to see the change of unlimited data. The cheapest now is £15! So i wondered why gg couldn't do 2 £12 goodybags - one with more minutes and 1gb data, and the other one with less minutes and unlimited data?
Thanks

GIFT BAG

Status: New Idea
by samuelsparrow on ‎05-09-2014 16:51
It would be great to 'Gift' a goodybag to friends and family.

We could call it a 'GIFT BAG'

What do you think?

Minimum £5 top up

Status: New Idea
by commotion on ‎21-09-2014 11:04
I think a £5 minimum top up would be perfect for those who need a small airtime credit top up.<br><br>Those on recurring goodybags don't usually need large airtime credits sitting on their account balance.<br><br>Also members only need a small top up to purchase a new goodybag, I think a ten pounds minimum top up is too high.<br><br>I don't think it would be expensive to implement or administer.<br><br>It would also encourage more small top ups. It would also appeal to many users.
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