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Share your goodies

Status: New Idea
by hambudge on ‎25-04-2014 01:15
Share some of your goodiebag allowance with friends.

all of Ireland

Status: New Idea
by crizzyb356 on ‎22-04-2014 01:21
I live in Northern Ireland and I travel to Ireland quite a lot. I think it would be an awesome idea if giffgaff, for customers in Northern Ireland could get additional coverage or something similar, when we cross the border. I only live roughly 10 minutes away from the border, and when I go into Ireland, I get charged extra for being 5 miles away from where I live. please offer us irelanders something :smileyhappy:

added airtime data

Status: New Idea
by brendadianne on ‎17-04-2014 11:25
Hi there
I have a good idea and hope it can be implemented.
There are users of smartphones that want to watch netflix and the like on their tv's. The one snag is that, with the tethering problem aboard unlimited data plans that perhaps there could be an add on that can be purchased that lets the user perhaps go into their account (dasboard) to switch on airtime credit use while they are using chromecast and the like and untick when they have finished?
It's just an idea and could it possibly obliterate the tethering problem?

I hope this is a good idea


4G at no extra cost

Status: Under Consideration
by erikslom on ‎13-10-2013 13:04

Hello all,


As many of us are excited as 4G is finally rolling out in the uk. Has it not occured to you that it could cost extra, much like EE are charging loads more for the service.


Well as giffgaff is know as the 'affordable'  network I belive that it should be implemented free or at very very little extra cost.


The network 3 (THREE) are not charging user anymore so it would be just like connecting to 3g everyday. This is a massive selling point and my friend has moved to three due to this news, so to stop users from moving we shouls annoce that there would be no major price differance if any on the new 4G network.


Thanks, please support me with a kudo if you feel its a good idea (only if you want to, Im not asking you to, but feel free to do so)  

Status: Under Consideration
The consultation is currently up here with our Day 1 offer, please do give us your feedback here:

Problem: Last month I got a new TomTom, its brilliant and has a tethering option to enhance its features for traffic and mobile speed cameras, all of which I have tried through my work phone.  It uses a very modest 10mb a month or there abouts so the data quantity is not really a issue but the fact that I dont have tethering at all is!  Problem is as I'm an unlimited data customer with GiffGaff I cant use it with my personal phone out of work hours.  iFail.


Most people now seem to be in the 1gb+ usage wherever a smartphone is a part of life.  Last month is less than normal usage for me and I used around 1.5Gb, a little youtubing on the loo, a little audiobook downloading on the train, emails, FB, and a few app downloads and before you know it your over your 1Gb allowance.  Not usually a problem for me as I am on the unlimited tarriff.  However this month I thought I would like to use the tethering option so I upgraded iOS7 (over Wifi), jailbroken, tetherme installed and the tarriff changed to a tarriff with tethering.  Then giffgaff kindly email my usage and I see that 1Gb isnt going to cut it so Im back on unlimited again with no option of me using my TomTom or any other tethering for that matter.  


So what do I do???


If I was to tether I have to go £10 1Gb limit which I will certainly go over and be left with no data well before the end of the month, and if I was to go £12 unlimited or higher I cant tether.


So what do I do???  It looks like my option is to move networks, not what I want.


Suggestion:  A new goodybag package including tethering with a data allowance of 2-4Gb should me made, preferrably towards the hgher end of the data allowance suggested.  This would allow moderate access to tethering which shouldnt be unreasonably expensive but will give a more sensible ceiling amount of data for the modern smartphone user.  It should be priced between £10 and £15 and should offer similar value to the first unlimited data package but exchange the unlimited element with a finite amount of data with tethering which should balance out any risk for GiffGaff


Alternatively, the 1gb thresholds on the tarrifs including finite data allowance should be increased to a more usable amount considering the trend of smartphones/OSs which naturally use larger amounts of data.



How this helps: People who are trapped in a data corner who want or require tethering will be able to remain on GiffGaff and will not be forced to compare the market for tarriffs (possibly dearer) just to allow them to have it all.  This will presumably attract more new customers too, attracting customers from older smartphone tarriffs away from the big networks and increasing the customer base at GiffGaff.  As networks like o2, virgin and no doubt others are coming into GiffGaffs market and trying to draw away customers in the "value network" sector it will defend GiffGaffs position with greater appeal to a modern smartphone user (>63% of the market from the statistics I have seen).  


In general its better to be at the front of the market innovating and driving forward, not the copycat firm at the back of the market just reacting to other companies marketing movements.  This is a forward thinking manouver, placing GiffGaff where the market will go inevitably in the near future and securing that position early and the market share that goes with it.


But most imporantly of all.... it will make me happy and as a valued customer, promoter of GiffGaff and general good guy I think that carries some weight.  :smileywink:

Status: New Idea

Free Samaritans Calls

Status: New Idea
by willumhardy on ‎20-04-2014 19:17



I think that calls to the Samaritans should either be free, or covered as part of my minutes plans. This sort of gesture could save lives, my own included.


For the mobile users who use the network for internet usage but barely make any calls and text to other networks why don't you create a goody bag that offers 100 uk minutes and 100 uk text (or less), unlimited internet and free giffgaff to giffgaff calls and texts for £7.50. Why should all the textaholics get a fair deal but us surfers get drowned in cost?
Status: Not For Us
Official Update: This was considered when we launched the new £7.50 goodybag and made unlimited data available on the £12 goodybag. The long and short of it is that this is not something we can offer as giving unlimited data at such a low price point would make us very attractive to the people most likely to abuse unlimited data which in turn would require us to create stricter policies against data usage or even, ugh, limit people's data speeds. This idea and any future ones around data will need to be carefully considered when it comes to data management and ensuring we give the best possible experience to everyone on giffgaff.

500Mb then 1p per Mb tethering on unlimited internet goodybags

Status: Not For Us
by bertiebat ‎03-01-2014 16:48 - edited ‎04-01-2014 08:08

OK another tethering idea but one that should now be possible due to the new tethering detection and the existing system that already monitors/handles data allowances and charging on the existing limited internet goodybags.




  • Many members are caught in the dilemma of wanting to mix some tethering and normal mobile internet but find the limited allowance tetherable goodybags (1Gb max) too restrictive.  
  • Others are caught out by not understanding the restriction on tethering on the unlimited goodybags and simply can't use the internet in the way they expected.
  • This is losing giffgaff customers who would like to stay but need more flexibility. :smileysad:




  • Include a small amount of free tethering allowance (I suggest 500Mb) with all of the unlimited goodybags and then charge (I suggest 1p) for each tethered Mb over this allowance from airtime balance.  
  • The price of the existing unlimited internet goodybags and other allowances to remain the same so this is just an additional benefit.
  • The system would need to warn the member they were using their tethering allowance at the start of the tethering internet session so instead of the existing detection system simply cutting off the internet with a warning, change to just a warning message.  The warning message should include the remaining tethering allowance or the charge rate and remaining airtime credit if allowance has been exceeded.  
  • Subsequent tethering data used will be deducted from the allowance (or charged from credit if allowance has been exceeded).  Note: this is much the same process as for the limited internet goodybags so most of this has already been designed and implemented before. 
  • Include a further tethering allowance indicator on the My giffgaff goodybag display.


  • Include a switch to allow members to opt out of tethering charges, this to be ON by default. (prompted by lnb1996's input).




  • Provides tethering options for those wanting the benefits of both unlimited internet and tethering.  
  • Small amounts of tethering would be allowed at no extra cost (great for checking emails etc on trains with laptops).
  • No need to worry about deciding on the need for tethering up front and so true flexibility.   No add ons, no special tethering goodybags, no changing to an additional SIM, no need to regret not getting a different package.  :smileyhappy:
  • Much of the processing logic is already there so this should be the simplest flexible method of including tethering on the unlimited internet goodybags and therefore I really do think it will be looked at seriously by giffgaff.
  • Attract new members and retain existing ones.  I don't think any other providers offer anything like this  :smileyhappy:


Make sense to me and hopefully to you but please do add your comments (and support as always welcomed :smileyhappy:


Edit: apologies to those that have already voted but I have changed the OP to increase the initial allowance having done some further maths. 

Status: Not For Us
Not For Us: This idea went into the Bi-monthly goodybag review with our Product Manager and after discussion we decided our stance on including tethering in unlimited goodybags with whatever implementation is that it's something that we wouldn't want to pursue. Any idea like this would increase the average usage of our data, and for free or nearly free, which isn't sustainable for us financially. Whilst we can't implement this, one of the things we are looking into which is relevant to this is data add ons. Historically add on's aren't popular, members like the option, but then don't purchase them when they are available features - however it's something we want to do a 'register your interest' for as our own research into our own memberbase. Thanks for raising this Idea.

payback taken as credit idea

Status: Under Consideration
by bmw4175 ‎01-12-2013 17:02 - edited ‎17-12-2013 00:39

My idea is simple. When a member takes there payback as credit instead of been given the standard 3 months of free GG-GG allowances that they should be given 6 months.

The first time I got payback I took £120 as credit to cover the next 6 months worth of goodybags but had to top up a tenner 3 months in just to keep my free GG-GG allowances even though I still had plenty of credit.

Now when I put this in 'contribute' various suggestions we're made as to how much. For instance if you was only getting £10 then you shouldn't get the 6 months so it may need some tweaking and I don't even know if GG's systems would allow this but I just think if a member is willing to take there payback as credit, this way keeping the funds with gg, then they should at least be rewarded with the 6 months worth of free GG-GG allowances.

Feel free to add your comments and ideas on how to make this idea a reality and if you like it then show your support. I believe it's a good idea as it benefits both GG and the customer :smileyhappy:




I just to add thanks to everyone for your support so far. We've managed to get it to the 'under consideration' which is great but please still show your support for the idea and let's get this implemented as it's much needed!

Feel free to add your ideas as to what kind of amount of payback you take as credit to get the whole 6 months free gg-gg so we can maybe get some structure to the idea. Or should it just be 6 months for everyone who elects credit?

So thoughts please? :smileyhappy: 



only me again.  . . . . :smileyhappy: 

I just want to say a big thank you to everyone who has supported this idea but I also want to stress that the more support we get here the better chance of giffgaff implementing it. 

It's been under consideration for quite a while now so I'm hoping this means GG are really thinking about it!

And we could really do with getting a bit of a debate going about how much the minimum amount should be but I've added the reason I think it should be free for any amount on page 5 of this thread so have a read and have your say! 


Status: Under Consideration
Official Update: We'll consider this Idea as apart of a review of our offerings with 4G being introduced after investigating the financial impact of implementing free gg to gg for 6 months to the members outlined above. We really liked this idea and if we can, we want to implement it.

Weighted Goodybags

Status: New Idea
by stonelli on ‎15-03-2014 16:58

Hello, many of the complaints in the 4G Launch Update - Official feedback thread indicate that, given the choice, the users in question would prefer to allocate more data to their bundle, at the cost of minutes and texts (with a strong undercurrent of "no use for texts") so I ask in a more formal manner whether gg would ever consider giving the users the choice to customise their bundles, based on individual use profile.

I, for one, use the £7.50 GB and would much rather have fewer minutes, capped texts and double the amount of data.

This is not a new idea, O2 use to have packages that favoured one bundle component over the others, would just be nice to see this on the network that markets itself as the user's network.




multiple sims one account-Familybags idea

Status: Not For Us
by bmw4175 ‎12-01-2014 06:05 - edited ‎30-01-2014 20:11


Ok I thought about this idea a while ago trying to work it out but after much thinking I've decided to keep it simple and if people like it then maybe they can suggest how to go about implementing it or we can leave the tech up to giffgaff. 

The link shows some support when I researched the idea in contribute. 


So the idea. Well it's the ability to be able to have a goodybag that is brought by one person but it can be shared between multiple sims, say from two and up to four or maybe even more depending on how great a need if the idea took off.

Say for instance you could buy a £20 goodybag but split it between four different sims, say for a family of four. Each sim would get 500 minutes, unlimited texts, unlimited data and the usual stuff. 

For two people the goodybag would be split, 1000 mins each ect. 

Now obviously giffgaff need to get something out of it if we are so i suggest a higher price for these 'familybags' maybe £30 for the one with four sims on and £25 for the one with two sims on?

You see a lot of people asking if they can have more than one sim per account so there's obviously a demand for it and after doing a bit of research on the subject see it's something the Americans do quite successfully! 

At the same time maybe there could be a way to have an account with two sims on so one is for a goodybag and the other to control a gigabag from as this is something else you often see asked about in the community. 


The obvious benefits of this are giffgaff get a whole different market interested with family's been able to share and couples ect plus we get it a little cheaper buy clubbing together. 


So comments please? 



Edited: Grammar 

EDITED : *** UPDATE*** Just to quickly say giffgaff have responded "not for us" on this particular idea but the thing is people are still awarding Kudo and support for it on a daily basis. Giffgaffs reasoning is there's not enough demand for it but there clearly are people that want this kind of service. Also lots of people want multiple sims from one account mainly so one person can control the whole family's phone costs. This idea almost guarantees that if one member of a family joins giffgaff and these kind of goodybags are available that the rest of there family are more likely to join so I do think giffgaff have been a bit hasty on this one! I say this is one way of killing two birds with one stone so I'm turning this more into a kind of petition now so let's try and change giffgaffs mind by showing your support for this idea. Kudo are great as that's what makes gg take notice but comments are appreciated too! So let's see if we can get 'the mobile run by us' to change there mind? :smileyhappy:
Status: Not For Us
Official Update: Family goodybags isn't a product we want to pursue. They are popular in the US because mobile is so expensive over there, but we believe after market research that they won't do well in the UK. The technical implementation of this would be too much for the benefit outlined above. However we do want to bring multiple account management to giffgaff - it's something our Member Experience Team have been championing internally now for a long time, and we'll be investigating alternatives.

Payback Band Alterations

Status: New Idea
by littlechris1989 on ‎04-10-2013 14:44

Current Payback Bands:


Band 1 - £30.00
Band 2 - £20.00
Band 3 - £10.00
Band 4 - £1.00
Band 5 - £0.10 


I don't see the point of band 5, it is too little and doesn't encourage more people to help out in the community.


I suggest the folowing changes:


Band 1 - £30.00
Band 2 - £20.00
Band 3 - £10.00
Band 4 - £5.00
Band 5 - £1.00


This would entice people to give a little extra of their time to the community knowing they could make a few more pounds towards their phone.


Especially with the problems in the last week, more people helping would have kept more people happy and updated with the ongoing issues.

Status: New Idea

Ask question before buying Goodybag?

Status: New Idea
by jeffreyg on ‎09-04-2014 07:26
A lot of customers forget to purchase the blackberry add on so before you buy a Goodybag it should ask you- do you have a blackberry?

Some blackberry's don't need the add on. So there should be a second question if the previous is a yes, what make of blackberry do you have?

If you answered yes to this it should come up with goodybags that have the bb add on included.

There seem to be lots of people (like me) who would like a Goodybag with lots of data but still be able to tether a wifi tablet.


Now that giffgaff can automatically detect tethering and block it where it's not allowed, surley it would be possible to introduce a goodybag based on the exsisting unlimited data range but to add (at an extra cost) the ability to tether for a fixed amount of data. There's no theoretical increase in the upper limit of data used but a fee charged to enable tethering.


For example for £14 (I'd say £15 but that already exists)

  • 250 UK minutes
  • Unlimited UK texts
  • Unlimited internet
  • Free to giffgaff
  • 1Gb Tethering
Status: Not For Us
Not For Us: This idea went into the Bi-monthly goodybag review with our Product Manager and after discussion we decided our stance on including tethering in unlimited goodybags with whatever implementation is that it's something that we wouldn't want to pursue. Any idea like this would increase the average usage of our data, and for free or nearly free, which isn't sustainable for us financially. Whilst we can't implement this, one of the things we are looking into which is relevant to this is data add ons. Historically add on's aren't popular, members like the option, but then don't purchase them when they are available features - however it's something we want to do a 'register your interest' for as our own research into our own memberbase. Thanks for raising this Idea.
I would like to have tethering added to all goodybag packages, but with maybe a limit on tethering amount. So perhaps say on the £12 goodybag package,. you could have 20GB of tethering and all other non-tethering use can remain unlimited. This is for those occasions when out with a laptop, and you wish to view online TV content on a larger screen than your smartphone. I do not want to abuse the giffgaff network bandwidth but I would like to do occasional things that work better on a laptop.

Use Goodybag Data Allowance Whilst Roaming

Status: Not For Us
by zexpe on ‎17-12-2013 11:58

Three currently offer effectively free roaming in the USA and many EU countries by allowing you to use your existing UK minutes and data allowance whilst abroad: their Feel At Home initiative.


Although there are plans to scrap roaming charges across Europe this coming summer, it's unclear exactly what this means and when it will happen.


Perhaps giffgaff could remain competitive in the meantime by at least partially meeting what Three is currently offering. Would it be possible to allow us to use our current goodybag's data allowance in at least some countries outside the UK?

Status: Not For Us
Hey folks, the reason Three can offer that is because they actually have presence in those countries so it's alot easier for them. At the moment we can't offer anything similar however we are currently working on potential roaming propositions for delivery in 2014. Please feel free to submit other Ideas about Roaming and expect to hear something later this year.

I was thinking of a way of promoting both the use of data saving methods and rewarding those that use under a certain amount of data on their unlimited goodybags. :smileyhappy:


Data costs money, therefore the less data used, the cheaper the costs.  The members that use less could be rewarded in a giffgaff mutual giving style. :smileyhappy:  


For a bit of background on the discussion of this idea in contribute, here you go :smileyhappy:




For those on unlimited internet goodybags, if the data usage is less than say 1Gb for the term of the goodybag then a 'thank you' reward of 50/100 payback points is credited to the account.  


This is effectively a 50p/£1 rebate on initial cost of the unlimited internet goodybag payable at the expiry of the goodybag. :smileyhappy:


Put up a blog about how to make the best use of wifi etc just before implementing this idea and include details of the potential reward and a link to the blog in the goodybag usage email.




Obviously the members should like this as they get a small reward for lower data usage but still have the option of having the full unlimited internet for peace of mind.   It might encourage some members to upgrade to the unlimited options for this reason. :smileyhappy:


The benefit for giffgaff is that it may encourage members to look into data saving measures such as wifi and cut data usage on a more permanent basis (wifi is often quicker than 3G).  


Encourage loyalty to qualify for payback. :smileyhappy:


It's a bit quirky and might bring some new customers who like fresh thinking. :smileyhappy:


Potential Risks:

The benefits to giffgaff might not be enough to offset the rewards, so I'm suggesting a trial run on this first and then a further review.


Costs to develop:


A lot of the processing is already done for the goodybag emails which are sent out 2 days before expiry so this could be amended to add points to the account if they qualify.   Changing the criteria used would be easy enough to do.


So if you wish to support or comment then this is always appreciated :smileyhappy: and thanks for reading.

Status: Not For Us
Hey guys, whilst the team were really appreciative of the spirit of this idea, it was felt it wouldn't encourage the heavy users to watch their data usage, as they tend to use so much - and that it's a much better deal for lower end members to get the £10 goodybag and save £2 if they don't use over 1gb of data. The team felt that we would like to focus on the members that use 20gb+ a month, whilst still being able to provide unlimited data for everyone - if there are any ideas on incentives for those guys, or solutions, please do post them up. Thank you for putting this idea forward, the team were really impressed of all the unique ideas which entered the meeting this week.

Hokey Cokey on all goodybags

Status: New Idea
by navvy on ‎04-12-2013 18:40

How about adding the "extra minutes earned from incoming calls" function to all goodybags and not just the £5 hokey cokey?  This would placate those people who run out of minutes because they don't realise they can't buy a second bag within the month.


The system is already there, so it shouldn't cost much more to add it to all goodybags - and maybe gigabags too?


While a gigabag is being used for phone calls, it cannot be using high-speed data so it is reducing loading on the network.  That could be rewarded - by encouraging people to spend even more time not on the internet...


It would also help those who currently have to choose a £10 goodybag in case they need to tether, when really they wanted more minutes - especially when the current offer ends and newbies only get 250 mins.


I've already sugggested this in Contribute, but oldyorkie recommended putting it straight into Ideas.  Please support this if you think it would encourage you to buy a goodybag.  Let's get this to the ideas meeting, and then giffgaff can tell us whether it is practical or affordable.



Status: New Idea

Queuing goodybags is one of the unique selling points of GiffGaff, recurring goodybags are not a USP (in fact they are basically one month rolling contracts which most network do).


There is no technical reason that make queuing and recurring goodybags incompatible. So there should be no reason to remove them.

Status: Implemented
Hi guys - the day has arrived - queued goodybags has been brought back :smileyhappy:

One Month FREE goody bag with all handset

Status: Not For Us
by mi21 on ‎18-11-2013 12:25



As everyone knows today giffgaff have launched handsets into the market. My idea is simple. Give everyone who buys a handset a one month free goody bag (maybe the £15 one) so that they can get used to it and continue to buy it





Status: Not For Us
Hey folks, as mentioned in members' comments below - as we don't make a net positive on handsets, it's important to us that members that buy handsets, also buy airtime. However this isn't to say we aren't looking into a promotional mechanic - for instance, if you buy a handset, we might look into a taster goodybag - can you come up with a better idea? You know where to submit it :smileyhappy:

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