Being a heavy internet user myself I believe that it is only fair that mine an other people's usage does not affect the rest of the community. So to change this and to stop the banning of customers (which loses Giffgaff money), I think that Giffgaff should implement a rule where the Internet is slowed down for customers who have regularly used a large amount of data in peak hours in a small amount of time. I then think that normal allowance per second should resume out of peak hours. Firstly, this will benefit the community a great deal as customers will have less trouble with their connections. Secondly, we are not losing customers! The restrictions in my opinion, should only be for the day that the user uses a lot of data with he/she receiving a text/email with a warning of using too much data. If they do it again they get another warning and there internet slowed through peak hours. If they get a third strike, I believe they should have their internet slowed through peak hours for period of time e.g 3 months. Hopefully, they will then appreciate how hard Giffgaff are working to ensure everybody is getting their fair share of internet. However if the user comes back and carries on with their usage pattern, then Giffgaff should extend the right to sentence a longer/permanent restriction on the users unlimited internet Goodybag or cap the amount of internet the user can use per day.
To do this however, I believe every customer should be aware of when the peak hours are. So an email or two to ensure customers have seen the times before the rules have been changed ensures that we have followed the appropriate measures.
Another issue I have started to see since I learnt what tethering was is customers asking for it on their unlimited goodybags. Now as we do a 15 pound Goodybag with 5GB data which can be tethered, should we think about giving unlimited data users the opportunity to do this? But obviously cap it at around 7.5 GB? I'm sure this will satisfy the majority of users and for the ones that don't care about the rest of the community's usage then tough. As I always say, don't bite off the hand that feeds you.
I hope that these ideas will come in useful at Giffgaff and I look forward to hearing responses from the community. Thanks for reading.
I now have 4 sims which require 4 seperate log ins i would like to be able to access all 4 sims under one account log in - to be clear i am not looking to share 1 goodybag across multiple sims i want to have one log in which then lets me access all my sims and associated goodybags under one account and log in - im looking to add more sims in the future and its difficult to remember multiple usernames and passwords?
I think that it would be a good idea for people to be able to make their own, personalised, goodybags in order to reduce the number of left over minutes, data etc at the end of the month. This could work using a "drag and drop" method where each of the different components that you add to your goodybag, increase the price by a different amount.
To begin with you could just be able to chose between each of the sections of the current goodybags and so create a goodybag that looks like this by selecting different components from the £10 and £12:
- 200 UK minutes
- Unlimited UK texts
- 3 GB Internet
- Free to giffgaff numbers
Yesterday I found myself in the situation where I was close to using all my data allowance (£10 goodybag) before the month was up. I don't set my goodybags to recur, so I went about purchasing a new goodybag early through the mygiffgaff app.
The newly bought goodybag immediately showed as queued in the mygiffgaff app, but it wasn't due to kick in until November 6th. With the newly introduced option of goodybag repurchases I know it is possible to start queued goodybags early, so I searched around the app for a minute or two trying to find how to do this. After trying several diffrent things it appears it isn't possible, so I logged in to the giffgaff website through my mobile browser and opted to start it from there, which was simple enough, if a little frustrating.
I propose that the mygiffgaff app is tweaked slightly to allow the instant start of a queued goodybags dirctly from the My Account page. A simple button underneath a queued goodybag that becomes visible one a users call or data allowance has reached the required threshold would be ideal. Clicking this button would show a confirmation prompt that once clicked would activate the queued goodybag immediately, like the website does.
I have mocked up an example of how the button might appear and work below. The screenshot isn't 100% accurate as I don't have a queued goodybag currently, but you get the idea of how it could work. The button would actaully appear below a queued goodybag once the 5MB or 5 minutes threshold has been reached.
Grateful for kudos and feedback.
Just a quick and simple one.
So on the £10 goodybag you get :
1 gig of data
On the £12 goodybag you get :
3 gig of data
On the £15 goodybag you get :
5 gig of data
My point is from the £10 to the £12 goodybag you pay an extra £2 for the extra 2 gig of data but then when you go up to the £15 goodybag your paying an extra £3 for the same extra 2 gig of data! Nothing else changes as your getting the same amount of minutes and texts so my suggestion is, to keep things fair, seen as we're paying that extra £1 for nothing then why not give us 6 gig of data instead of the 5 gig?
Either that or knock the £15 goodybag down to £14,
which doesn't sound right to me.
Anyway I hope I've made this clear so people can see what I'm getting at?
Feel free to add your comments and suggestions and if you want to show your support then please click on the orange kudo button.
Thanks for reading my idea
GiffGaff keeps pushing customers to have auto top-up switched on but doesn’t offer any incentives to do it. My current package runs out on the 28th but I won’t be buying another until weekend when I need it so I will be saving month this month…..
My idea is to offer customers who have the auto top-up enabled a 10 or 20% saving on the Goodybag they purchase……..this leave GiffGaff making more in the long run and customers saving a bit too
Since the £10 Goodybag was changed the £7.50 doesn’t seem the value it was and the £5 looks even worse so I bring this suggestion.
- 80 UK minutes
- Unlimited UK texts
- 40 MB Internet
- Free to giffgaff numbers
- 250 UK minutes
- Unlimited UK texts
- 500 MB Internet
- Free to giffgaff numbers
Now the £10 plus tariffs offer over double the £7.50 so I think this is perfectly reasonable as most will opt for an extra £2.50 for double minutes/data.
Giffgaff are being very coy about when 4G will be rolled out exactly. This is frustrating for anyone not in the 4G trial but whose goodybag expires at the beginning of November, and might wonder whether to get a 3G goodybag or hold out for a 4G one.
So it would be really great if Giffgaff could offer a free 4G upgrade to anyone with a 3G goodybag, during the initial month of permenant 4G rollout. This is a short term idea but I think worthwhile - it will give people greater certainty to people, especially given the lack of answers we are getting on when exactly 4G wil happen.
Please kudos if you agree. This would need to happen relatively quickly if it's going to work. Thanks for reading
How about matching 3 mobile PAGY prices 3p calls, 2p SMS, 1p MB on Hokey Cokey goodybag after allowance has been used. Great way for Giffgaff to get back into the competitive price market
I know this idea been posted before HOWEVER this idea spelled out how to make it work.
You dial 43430
1 - For credit
2 - For goodybag
3 - For gigabag
Then you press:
1 - To pay by airtime credit (or redeem a voucher if just buying credit)
2 - To pay by a credit/debit card (only if you previously purchased the bag online)
Then you get asked to press:
1 - For "Yes I have a Blackberry"
2 - For "No I do not have a blackberry"
Then you press (option depends on which bag you are buying²):
1 - For "£5 Hokey Cokey"/"£5 gigabag"
2 - For "£7.50 goodybag"/"£7.50 gigabag"
3 - For "£10 goodybag"
4 - For "£12 goodybag"
5 - For "£15 goodybag"
6 - For "£18 goodybag"
Then if you are paying by card you are then asked to enter the 3 digit security code of the stored credit/debit card.
Bingo you then receive a text message confirming purchase of said bag.
² = If answered yes to owning a Blackberry then bags would be correct price for goodybag + BB add on.
Goodybags are supposed to last from the day of purchase to midnight on the day of expiry. However, if you queue a goodybag, the queued bag can start any time between 10pm and midnight on the day of expiry, meaning you can lose up to 2hours of goodybag allowance, from both the expiring bag and the queued bag.
For example, if I have 30 minutes left in my current bag and make a call at 21.45 that lasts for 25 minutes, I would expect to have all 25 minutes to come from my current bag. Unfortunately, if my queued bag starts at 22.00 I will use 10 minutes from the new bag. This means I'm now effectively 10minutes down on my new bag.
My idea is simply to have queued goodybags start at midnight so you don't accidentally eat into next months allowances
Idea.. to remove the unlimited goodybags and replace with capped allowances.
If you agree please support the idea
Original idea posted here for discussion and after great support
After reading many posts on the subject of the unlimited goodybags do you think it may be time to just call it a day ?
Giffgaff seems to be fighting a losing battle with data chompers and have had to manage the data we have available for the members .
This has had the effect of slowing the available data to the members and after reading many many members complaints about very slow Internet speeds ( assuming it's giffgaffs traffic management) maybe we should just bite the bullet and have realistic capped allowance goodybags.
Yes I understand it's a thorny issue but surely it's better to have say the £10 1g / £12 3g bag and £15 5 gig bag etc with usable data as the new deal well it's just a patch up that won't fix the underlying issues and will come to a head again..
I think let's just remove the unlimited now and we can get on with a realistic capped data allowance that all users can use and not abuse
giffgaff is making an offer of 5GB for £15 which is £3 per GB.
This does not sit well where people are using unlimited at £15 and then consuming 15 GB for which they are only paying £1 per GB.
That makes giffgaff a two teir service as all the low users pay the price of £3 or £4 per GB and so subsidise the heavy users who are only paying £1 per GB.
This is a good reason to get rid of "unlimited" and redistribute the data previously used by the heavy downloaders to increase the capacity of the lower priced limited goodybags.
Pay for what you use is the only fair way to treat all giffgaf customers.
My worry is that we could lose giffgaff unless we have a realistic profit to product and losing the unlimited seems the best option to me
As I opted for the 4G trial goody bag I feel the 1 g allowance available to test the service is woefully inadequate .
We need around 4g to be able to fully test the service and then report back our finding to giffgaff.
If giffgaff carry on with only 1g trial bags the feedback will be not be a true test as members cannot fully use the service due to the limitations in data available and thus the feeback will be of little use to giffgaff.
I understand giffgaff may have set plans in mind for full rollout but to test the service with only 1g is impossibly hard ..as just doing speed test eats the data so if you agree please support this idea
Lyca are currently offering:
Unlimited 4g internet
All for £15
I know they’ll be people who say Lyca have terrible customer service, reception, it’s not unlimited, they don’t offer payback etc. etc.
However, I just don’t believe GiffGaff represents the best deal for new customers anymore.
Yes, we get payback – however, to new customers or people not willing to use the forums it’s not a real incentive – they’ll go with price first and foremost.
On top of this is the fact that Lyca offer ‘unlimited’ 4g...GiffGaffs 4g planned usage limits are pitiful in comparison.
I remember when GiffGaff offered unlimited internet on a £10 goodybag! When all this was fields...
Come on GiffGaff...it’s hard for us to sell you to friends and family when they can see better deals elsewhere...
i think we should receive our voicemails free with or without credit as long as you have topped up in the last 3 months, there is nothing more frustrating than missing a call and you have used up all your mins, i think this could give giffgaff another edge again in the market.