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international goody bags

Status: New Idea
by laurynh on ‎25-05-2015 14:20
Vodafone have a deal called "Eurotraveller" where you can use data roaming abroad in Europe for £3 a day (there is a world wide one but it is more expensive) and you don't get charged when it is not being used. I think giffgaff should offer a deal like this one as it is another reason why people would want to use their service. Many people don't use roaming due to the high prices per mb and I think this would be benificial not only to the customers, but to giffgaff as it is highly requested and many people would use this service Smiley Happy

My idea is to allow free giffgaff to giffgaff calls regardless of if you have topped up your phone with a credit card or if you have topped it up with pre existing credit or previous payback.

 

I currently purchase my goodybags from my existing credit which is from my payback. However i recently noticed that my free giffgaff to giffgaff has expired presumably because i havent topped up using my own money, even though i purchase a new goodybag with my credit every month . I beleive that this shouldnt happen and free giffgaff to giffgaff should be allowed regardless of what you top up your phone with..

 

This has put me off using the community and helpng others because my payback is almost irrelivant because the majority of my friends are on giffgaff and instead of receiving this potential unlimited contact with them in having to use up my goodybag allowences.

Data rollover

Status: New Idea
by tomhaigh93 on ‎10-05-2015 11:49
If you have unused data from one month, it rolls
Over to the next month and adds to your new data for that month. After that month it expires and the excess data from that month rolls over.

top up £5

Status: We’re Looking Into It
by saadiyahk on ‎06-05-2014 14:47
Hi, this is a little idea.
The minimum top up is £10 so maybe giffgaff should let us top up £5. I'm a light user and don't need much of anything. So being able to top up £5 would be nice.
Status: We’re Looking Into It
We're going to look into this Idea and check if the same financial constraints which stopped us from doing this before are still a blocker for this. Thanks for re-raising and the amazing support this Idea has received.

As we all know, there is an existing goodybag for £15 for those members, who joined before 21st August 2014, which includes unlimited texts, 500 min call, free from Giffgaff to Giffgaff & unlimited internet. How about giving the same option for members, who joined us after? Like after 6 months or a year of being loyal, topping up, and showing that they actually are active with top-ups, having the same right to get unlimited internet (because let's be honest, that's what it's all about Smiley Very Happy) for a cheaper price. Please at least take it into consideration, and Kudos if you like the idea.

 

Ps: I joined before as well, but let's think about newcomers. Smiley Wink

Unlimited : Time to go capped ??

Status: New Idea
by kathleen414 ‎24-08-2014 01:44 - edited ‎27-08-2014 08:54

Idea.. to remove the unlimited goodybags and replace with capped allowances.
If you agree please support the idea

 

Original idea posted here for discussion and after great support 

http://community.giffgaff.com/t5/Contribute/Unlimited-time-to-go-capped-IDEA/td-p/14418443


After reading many posts on the subject of the unlimited goodybags do you think it may be time to just call it a day ?

Giffgaff seems to be fighting  a losing battle with data chompers and have had to manage the data we have available for the members .

This has had the effect of slowing the available data to the members and after reading many many members complaints about very slow Internet speeds ( assuming it's giffgaffs traffic management) maybe we should just bite the bullet and have realistic capped allowance goodybags.

Yes I understand it's a thorny issue but surely it's better to have say the £10 1g / £12 3g bag and £15 5 gig bag etc with usable data as the new deal well it's just a patch up that won't fix the underlying issues and will come to a head again..
I think let's just remove the unlimited now and we can get on with a realistic capped data allowance that all users can use and not abuse

 

giffgaff is making an offer of 5GB for £15 which is £3 per GB.

 

This does not sit well where people are using unlimited at £15 and  then consuming 15 GB  for which they  are only paying £1 per GB.

 

That makes giffgaff a two teir service as all the low users pay the price of £3 or £4 per GB and so subsidise the heavy users who are only paying £1 per GB.

 

This is a good reason to get rid of "unlimited" and redistribute the data previously used by the heavy downloaders  to increase the capacity of the lower priced limited goodybags.

 

Pay for what you use is the only fair way to treat all giffgaf customers.

 

My worry is that we could lose giffgaff unless we have a realistic profit to product and losing the unlimited seems the best option to me

 

 

 

 

i think we should receive our voicemails free with or without credit as long as you have topped up in the last 3 months, there is nothing more frustrating than missing a call and you have used up all your mins, i think this could give giffgaff another edge again in the market.

Status: We’re Looking Into It

[10th Feb 2015]: This idea has been set to 'We're Looking Into It'. 

 

Hi folks,

 

This is something we'd like to do, so we'll sit down with our technical architects to see what this will take. The good news is that most members get free voicemails calls with their free giffgaff to giffgaff minutes, it's only members who top up infrequently who will be affected. We would like to make it happen though since it's such a well supported idea, so we'll keep you in the know about any progress.

 

[A previous version of this update said that calls to voicemail were free with giffgaff to giffgaff. This is not the case - apologies for the error.]

I propose a much cheaper gigabag with substantially less data than the current ones or potentialy similarly priced gigabags that last for much longer. Possibly 3 or 6 months. The idea is for them to be a solution for independent machine to machine devices.

 

Some background...

There is this thing being talked about called the 'internet of things', it's proper name is machine to machine, or M2M for short and it's an IP based system for connecting things to the internet or networks. Currently and over the next year there'll be a lot of these things being made, soime by large companies and some by people in garages. This is a video from a current Kickstarter campaign from spark.io, some other companies such as GPS chipset manufacturer ublox have products out now too

http://www.u-blox.com/en/wireless-modules.html

 

 

Things like the Raspberry Pi and Arduino have really taken off in a big way and enabled many people to engage in home made electronics, both hardware and software. M2M is the next logical progression of that and is guaranteed to be a big deal but currently mobile data plan wise there's nothing for customers that don't have a dedicated financial team to organise enterprise contracts. The big three networks already have wholesale enterprise M2M solutions for large scale companies (and lots of info on M2M)

 

http://m2m.vodafone.com/

http://www.o2.co.uk/enterprise/services/m2m

http://wholesale.three.co.uk/

 

That is the background in a nutshell.

 

The proposal?

To be the first UK no contract MVNO to offer something for independent and small scale M2M makers and users. There is literally nothing like this currently on the UK market.

 

Why so little data?

Internet connected M2M devices don't use much data and nor do they necesarrily need a constant connection. They send bytes of data (tiny, tiny, tiny, tiny amounts), it'll just be something like a line of code or a geolocation, quite literally just a few bytes of data. There's no need for a gigabag with 500mb because approximately 499.9999.........mb would be left unused each month. A far smaller gigabag or one that lasts a helluva lot longer would tempt a lot of people...I say a lot but that's relative.

 

Is it right for giffgaff and why not use PAYG

PAYG is good but has odd pricing and isn't really for that. A product line that is geared specifically towards M"M and the internet of things is both enabling, simple to understand and sends a great brand message that giffgaff are a forward thinking company concerned with morte than mere mobile phones. It says 'this is the future and we want to get in on the ground floor'. (apologies if that sounds hyperbolic, I feel dirty having just written that).

 

I am by no means an expert in M2M, what the data needs are or what specifically would make an enticing plan but flexible data costs starting RIDICULOUSLY LOW and with as little maintenance as possible sounds good to me.

 

Disadvantages

Honestly? Not gonna be a big seller or make a whole lot of money but it won't lose money. The amount of people doing this on a scale that would need an cheap MVNO are are going to be extremely low buit are only going to grow.

 

Advantages

Getting in super early and offering something before there is even a demand for it. Brand wise it's a huge differentiator and opens up giffgaff to hardcore technical enthusiasts. And you can have a page on the website about the internet of things and how giffgaff are an MVNO with ambitions to facilitate that.

4G trial bag with bigger allowance

Status: Implemented
by bluemoonbaz ‎07-06-2014 10:19 - edited ‎07-06-2014 10:23

Good morning

As I opted for the 4G trial goody bag I feel the 1 g allowance available to test the service is woefully inadequate .

We need around 4g to be able to fully test the service and then report back our finding to giffgaff.

If giffgaff carry on with only 1g trial bags the feedback will be not be a  true test as members cannot fully use the service due  to the  limitations in data available and thus the feeback will be of little use to giffgaff.

 

I understand giffgaff may have set plans in mind for full rollout but to test the service with only 1g is impossibly hard ..as just doing speed test eats the data so if you agree please support this idea

Status: Implemented

[10th Feb 2015]: This idea has been set to 'Implemented'. 

 

Hi folks,

 

We've set this idea to Implemented because between November and January we did offer several 4G goodybags at a lower cost for members to test out the service at the same price as a 3G goodybag. While this wasn't strictly part of the 4G Trial this did also offer us very valuable insight into usage on larger goodybags, so it served a very similar purpose. 

 

Thanks for supporting the idea. We appreciate it.

goodybag for a non smartphone

Status: New Idea
by ali991 on ‎10-04-2015 12:39
There's a lot of people who don't use a smart phone
And I've realised that there's no goodybag for that. If they buy the for example £10 goodybag then the 1GB data will go to waste.
So there should be a goodybag without data just MINUTES AND TEXTS like for £10 1000 mins and unlimited texts

Pick and Mix Goodybags

Status: New Idea
by james2mid on ‎09-01-2015 22:47
I think it would be a really good idea for Giffgaff to do a sort of pick and mix Goodybags so you can pick how many minutes, texts, and Internet you need each month.

So for example, I'm on the £15 4G Goodybag which gives me 3GB of 4G data, which is really nice; the only problem with this is that i have 500 minutes and unlimited texts which I never use. In a month, I'll use at most 50 minutes and around 200 texts (I iMessage mostly) which means that quite a lot of that £15 is wasted. As you can probably guess, this Goodybags for me is only because of the large amount of fast internet it allows for.

Obviously it's okay for Giffgaff because they get more money, but it the sake of their customers, implementing something like this would be fantastic and perhaps being in a load of new customers.

Long serving member discount

Status: New Idea
by jdonnelly15 on ‎20-01-2015 14:34

I think that people who are with giffgaff for extended periods, (e.g, 3+years) should start to see some discounts. For example, for each year you are with gg you will recieve 1% discount. I just think because you see people leaving in forums and it seems only the people that are helping are getting payback, when in fact some people are not technically gifted therefore have not got the capaabilities to help on the community, even though they value gg as much as the VIP's?

4G at no extra cost

Status: Implemented
by erikslom on ‎13-10-2013 13:04

Hello all,

 

As many of us are excited as 4G is finally rolling out in the uk. Has it not occured to you that it could cost extra, much like EE are charging loads more for the service.

 

Well as giffgaff is know as the 'affordable'  network I belive that it should be implemented free or at very very little extra cost.

 

The network 3 (THREE) are not charging user anymore so it would be just like connecting to 3g everyday. This is a massive selling point and my friend has moved to three due to this news, so to stop users from moving we shouls annoce that there would be no major price differance if any on the new 4G network.

 

Thanks, please support me with a kudo if you feel its a good idea (only if you want to, Im not asking you to, but feel free to do so)  

Status: Implemented

6th November 2014: This idea is being set as Implemented - From the 12th of November 2014 until 12th January 2015, existing members will be able to purchase a selection of 4G goodybags for the price of the corresponding 3G goodybag. We are unable to sustain this passed the 12th Jan, but due to the popular nature of this idea and knowing it's the 'giffgaffy' thing to do we've made it so we can offer this for a limited time. We want you to have the opportunity to experience 4G and decide if it’s right for you, so to help we are giving our existing members the opportunity to get 4G speeds at no extra cost. Hope you guys enjoy. 

Since the £10 Goodybag was changed the £7.50 doesn’t seem the value it was and the £5 looks even worse so I bring this suggestion.

 

£5.00 Goodybag

  •                                  80 UK minutes
  •                                  Unlimited UK texts
  •                                  40 MB Internet
  •                                  Free to giffgaff numbers

£7.50 Goodybag

  •                                  250 UK minutes
  •                                  Unlimited UK texts
  •                                  500 MB Internet
  •                                  Free to giffgaff numbers

 

Now the £10 plus tariffs offer over double the £7.50 so I think this is perfectly reasonable as most will opt for an extra £2.50 for double minutes/data.

 

Currenty Goodybags

 

http://giffgaff.com/goodybags

Checkbox when adding gigabag early

Status: New Idea
by acetech on ‎05-04-2015 15:27
This is not so much for me but I feel it would help other, especially newer members or those running out of data while on a goodybag for the first time.

My idea is pretty simple and is to add a checkbox which MUST be ticked before you can start a gigabag early with a clear message it will cancel their goodybag minutes and texts, something like:

Reminder: By purchasing this gigabag your current goodybag will be cancelled, thetefore if you also need calls and texts then purchase a goodybag instead" (with "goodybag" being a link to the goodybags)

Then have a checkbox that says "I understand" which needs to be checked otherwise the gigabag cannot be added.

This would help to prevent threads such as this one (and several others that I have seen in the help & support section): http://community.giffgaff.com/t5/Help-Support/lost-unlimited-texts-n-minutes/td-p/16374376

Please add kudos if you support this idea.

expand gigabag

Status: New Idea
by 1997m on ‎16-03-2015 20:31
I've noticed there's only 2 gigabags available ( £5-500mb and £7.50-1gb)
If you look at the goodybags there's 6 (3G) goodybags and 3 (4G) goodybags
So my idea is
There should be more gigabags avaliable. And change the price for gigabags and make it little bit cheaper so it fits in with the goodybags.

£5 - 1GB
£7.50 - 2GB
£10- 3/5GB
£15 - 6/10GB
My main point is that there's only 2 gigabags and 9 goodybags
So there should be more gigabags avaliable at a low price
Atleast add another 1/2

GIFT BAG

Status: New Idea
by samuelsparrow on ‎05-09-2014 16:51
It would be great to 'Gift' a goodybag to friends and family.

We could call it a 'GIFT BAG'

What do you think?
Just a suggestion, I think that you should be able to customise goodybags or alter the current ones to suit your needs... For example, I make the most of my unlimited texts so therefore I would keep them... But minutes, I use about 20 if not less, minutes out of a whopping 500 minutes, so I think I should be able to reduce the amount of minutes I get & increase the amount of data I get...
Hope this makes sense...
I don't know about you but if I pay for a full months usage, I expect to get a full months usage. However, when you queue a goodybag this doesn't happen.

Goodybags are supposed to last from the day of purchase to midnight on the day of expiry. However, if you queue a goodybag, the queued bag can start any time between 10pm and midnight on the day of expiry, meaning you can lose up to 2hours of goodybag allowance, from both the expiring bag and the queued bag.

For example, if I have 30 minutes left in my current bag and make a call at 21.45 that lasts for 25 minutes, I would expect to have all 25 minutes to come from my current bag. Unfortunately, if my queued bag starts at 22.00 I will use 10 minutes from the new bag. This means I'm now effectively 10minutes down on my new bag.

My idea is simply to have queued goodybags start at midnight so you don't accidentally eat into next months allowances
Status: We’re Looking Into It

23rd Jan 2015: This idea has been set to 'We're looking into it'

 

We realise that this is a problem and it's been in our development backlog for a while, but it will take a lot of work between us and a lot of our suppliers to make happen, so we've been waiting for all the development schedules to align. The good news though is that this only affects a very small proportion of our member base. In the mean time, if you're affected by this then you should contact an agent.

 

Thanks for supporting this idea, we appreciate it.

 

Ciao y'all

Hi, so many posts about this, not sure whether to add to one or make a new one? :smileyfrustrated: (ive now done both Smiley Tongue)

 

I put together a quick wix.com website to show what i think could be a possibility in terms of price and flexability. 

 

What prices do other people think would work mutually for us and for the network.

 

http://giffstuff.wix.com/custom

 

Check it out, I personally would like to see slightly lower prices but dont want people to say. Can't be done! No potential profit. etc etc. I have aimed to get it around the price of things now with maybe a more scientific calulation worked out with a slider implemented by the giffgaff boffins :manwink:

 

This could maybe be tested by a group of people to see how it unfolds. To go along side other offers and goodybags and for credit to kick as usual if you happen to run out of any allowances.