As giffgaff once discovered, the iPhone holds the top three spots as the most used mobile phone on giffgaff. News in the last few months rumours about the next iPhone (bound to become high in the leader boards for giffgaff like its brothers) and it may possibly have a nano sim on board which is considerable smaller than an ordinary sim. The link below shows about the possibility of Apple using nano sims:
So, if Apple really do have nano sims coming to their device supposedly due for the Autumn and it sure to be a big hitter for giffgaff users giffgaff may need to take the risk and buy some in ready for the release.
Why do this you may say?
Well, nano sims are being made already and being bought by some European countries, shown in the below link:
Now your next question is going to be along the lines of "why can't you just cut them down like the micro sims were?", well it's not that simple. Nano sims are both smaller and thinners, this means they can't just be put in a cutter and cut down!
With nano sims a possibility for the next iPhone (bound to be as successful as its brothers) and non existent at GiffGaff yet, this could result in many hundreds if not thousands of lost members as they won't be able to use GiffGaff on their next iPhone. You may say "GiffGaff have just started doing microsims so they're not going to do nano ones anytime soon", that is true but when a large amount of members possibly leaving the network due to the possible sim change it is something which needs doing to keep members from leaving.
With the release of the iPhone 4, there is obviously an increasing interest in obtaining MicroSIMS. However, I wonder how many giffgaffers would actually need one ?
I thought it might make it easier for giffgaff if everybody who does / will want one says so in the same place, instead of in multiple posts spread over the site.
May I suggest, therefore, that if you do need MicroSIMs to be available from giffgaff, you indicate in the usual manner, by clicking the star on this post ?
No reason why people can't add their comments as well, of course, but the main purpose is to give giffgaff a straightforward count of how many people would want one - and therefore whether / how soon it is commercially viable to provide them.
Queuing goodybags is one of the unique selling points of GiffGaff, recurring goodybags are not a USP (in fact they are basically one month rolling contracts which most network do).
There is no technical reason that make queuing and recurring goodybags incompatible. So there should be no reason to remove them.
This is more of a suggestion than an idea, but I believe that newbies ought to be informed that they do not have to buy a goodybag when activating their sim. Too many newbies think that they must buy a goodybag, often paying for something they don't actually want/need. Therefore, on the top up screen for sim activation; why not have a simple message readin along the lines of "You don't need to buy a goodybag upon activation; standard PAYG charges will apply if no goodybag is purchased"
Such a suggestion would reduce confusion among newbies wondering where their top up credit has gone; not realising that it was used to buy the goodybag.
Please click on the arrow if you like the idea, 10 or more kudos please.
Please give feedback too.
Apologies in advance if such a suggestion has already been made.
As many of us are excited as 4G is finally rolling out in the uk. Has it not occured to you that it could cost extra, much like EE are charging loads more for the service.
Well as giffgaff is know as the 'affordable' network I belive that it should be implemented free or at very very little extra cost.
The network 3 (THREE) are not charging user anymore so it would be just like connecting to 3g everyday. This is a massive selling point and my friend has moved to three due to this news, so to stop users from moving we shouls annoce that there would be no major price differance if any on the new 4G network.
Thanks, please support me with a kudo if you feel its a good idea (only if you want to, Im not asking you to, but feel free to do so)
As there is bound to be a new iPhone in a years time(1) and in the future there may also be yet smaller SIMs than the coming nano SIM(2) or maybe something totally groundbreaking and new that networks need to know about(3), I think it may be time that giffgaff get's hold of Apple and requests to be updated about coming features of product releases before the product announcement so their customers are not to be left potentially for months without required items to use their device (like the nano SIMs(4)) and instead can have what they need as soon as shipping happens.
I thought of this as the latest blog post(4) stated the following:
"since we do not have a direct relationship with Apple, we have been acting on assumptions and rumours like everyone else until yesterday"
Basically saying that Apple do not tell giffgaff about features which will be in the latest devices (probably because they don't sell iDevices). This is also occuring with other companies (not just mobile netorks) and they too do not find out about new features which could have a bad affect on their business (in giffgaff's case: lose of many customers, less people suggesting the network and looking bad to others not being upto speed with technology)
Now, I appreciate this may not be very easy to do as "giffgaff don't sell iPhones and Apple won't benefit so they don't bother to tell them etc..." or what ever the reason is but maybe giffgaff could come up with some other arrangment with Apple. Maybe one of the following just for example:
- Agree with Apple on how many devices on the network are the latest version so Apple know that giffgaff will be helping them grow and it would be benefitial to tell them of latest features which could affect them
- Agree with Apple that O2 can tell them as they are an MVNO
- Pay a small fee to get info (maybe not the best but possibility as giffgaff would then be prepared)
- giffgaff could sell the iPhone 5 and future versions as they are likely to sell and as I have been told, Apple only care about those who sell it so this could be easier
- etc, etc, there are dozens of things that potentially giffgaff could agree with Apple on so they benefit on information when it's announced to big companies, just like other networks and make sure that they keep it all secret.
Why do this?
As we know, giffgaff are going to take a couple of months to get the nano SIMs needed (evidently too late for the release of the iPhone 5) but if they got told in advance (say when the other networks found out) next time then maybe they would be ready with the necesary technology for these devices and save losing customers and not benefit from the millions of devices to be bought which could use giffgaff.
It's clear that this major phone release was missed by giffgaff (not having SIMs needed) but next year or the year after when the next breakthrough, network dependent, technology is brought to a phone giffgaff need to be ready (so they can benefit from keeping customers and gsining more!) and will know just like the other networks.
Also, after the release and people have chosen wheher to go to another network who provides nano SIMs, giffgaf could show stats of how much (or maybe little they lost (although would be pointless in that case)) they lost by being kept in the dark to Apple to help them maybe be recognised and be updated from them to save them next time!
EDIT: As some comments have mentioned, having a relationship with Apple could also lead to:
- Having asigned giffgaff internet profile on iPhone
- Possibly hot spot tethering
- Possibly visual voicemail
- having the name giffgaff at the top of the iPhone instead of O2 UK
- voicemail button could work
Please support by clicking the gold star
(1),(2),(3),(4) within spoiler
(2)diddy SIM or picco SIM?
(3)injected SIMs or network run trackers/identities? (who knows with Apple!)
(4)read the latest blof post for information regarding nano SIMs taking a few months to come here: http://community.giffgaff.com/t5/Blog/giffgaff-nan
Call Catcher gives you the facility to find out who has called if your phone has been out of coverage or switched off. Once your phone has coverage or is switched on, you will receive a text message telling you who called and the time/date.
Kudos this if you would want this feature.
As part of giffgaff’s ethos of being environmentally friendly, I feel that the idea to change how we look at our SIM packaging is required. My focus in this idea is the plastic SIM holder users receive to show the activation code, and then house the SIM.
What can be done?
It’s simple, this extra space is not needed at all, and we could shrink the plastic holder by half and still have sufficient space needed for the plastic holder to serve its purpose. Shrinking this would make things different; only one other network orange has done this, as you will see with the image below:
What would this mean for giffgaff?
- Half the amount of waste
- Would make the company more sustainable, and a much greener business
- Would expand on giffgaff’s ethos of being green, and efficient
- Would reduce the weight of SIM packages
- Enable giffgaff to ship more SIMs per envelope
- Overall, the production costs would be far less than producing SIM cases double the size.
If we was to reduce the Size of the SIM package, it would indeed save giffgaff money, I also think that it adds a more unique approach on how things are looked at. Obviously giffgaff are extraordinary, they’re different, so to see this change would most certainly show the idea of this.
Size does matter – And using the smaller SIM cases would overall reduce costs. The only issue as it stands is the number of batches of the original size we have. This isn’t much of a problem, as they’ve already done the damage, giffgaff have paid for this, if the idea was to be implemented, we could see this happen when the old batches have all gone.
Looking at the scale of the issue, more than 2.9 billion SIM cards weighing 11,600 tonnes were shipped to mobile operators across the globe in 2008* – Giffgaff could change this. Orange have already started the process, and have received recognition for doing such thing.
I have gone and got an Orange reduced SIM holder, and taken a photo in comparison to giffgaff's below:
*Statistics taken from: http://newsroom.orange.co.uk
Kudo this idea if you like it, I think this change would be great, and save giffgaff more money.
Recently, you may have noticed that some new members are assuming that by topping up they would automatically get a goodybag. This could be due to giffgaff not explaining it clearly on their advertisments.
I found this Advert on a website:
If you notice, there is no mention of a goodybag. I understand, if giffgaff trys to explain what a goodybag is on the advert. Most people will simply get confused. Therefore I suggest giffgaff re-word part of the advert to avoid confusion amongst new members.
I suggest replacing "For only £10 you get" with "For a £10 bundle you get". If the word bundle is unsuitable then maybe another word which suggests that they would need to get a goodybag.
Similar to this, (but with better text quality)
I think a small change may help people understand how giffgaff works better.
I need your support for this suggestion to be considered, please Kudos.
Also please comment and tell me what you think.
Free to giffgaff
giffgaff promise free UK calls, texts, call forwarding and video calls between giffgaff customers if you 'top-up by top-up voucher, top-up by credit card or buy a goodybag from your credit card at least every 3 months'
Well, if you read the first statement, above, about how to qualify for free to giffgaff then you will realise the second about £10 goodybag including free to giffgaff can't be entirely true.
How so? Well if you haven't topped-up for over 93 days then you 'buy' a goodybag from your existing credit do you get free to giffgaff as promised in the goodybag description? The answer, rather confusingly is No.
The issue here is two-fold:
- It is confusing to understand and to explain
- It is unfair on those who top-up a large amount and those who choose to take payback as credit
In order to lessen the ambiguity some, including myself, have suggested changes to the wording, the terms, and even the offer itself and giffgaff have stated they like some ideas, don't like top up rewards, but do want to keep the offer simple.
It's so confusing that when one member suggested 'Make starting a goodybag trigger free GG-GG calls' even that International Man of Mystery Vincent Boon, Chief of Community at giffgaff, waded into these muddy waters and changed its status to: 'Implemented' adding "This already works like this".
Yeah, baby, yeah!
So, clearly my 'New' idea here could just be kicked into the long grass and marked as 'duplicate' or we could grasp the nettle by the hand and sort this out once and for all. By the way my idea is different as that poster suggested "top up or activate a £10+ goodybag every 3 months" - I say any goodybag!
So, in order to bring all these various suggestions into one simple offer I suggest we implement the following:
giffgaff should provide free UK calls, texts, call forwarding and video calls between giffgaff customers who either 'top-up at least every 3 months or buy a goodybag'.
This would mean the attractive wording in all advertisements, on the 'Our offer', and 'giffgaff goodybags' pages would remain largely unchanged with some simplifications providing giffgaff and its users with a simple to understand, (and explain), offer.
Additionally, while simplifying the offer, this change is unlikely to affect giffgaffs cashflow as many people are already making wrong assumptions by buying goodybags to get free to giffgaff and would continue to do so as the advert would be largely unchanged. Indeed it may help keep cash in giffgaff as payback could be used to extend free to giffgaff without taking it out via PayPal then drip-feeding back.
Clarity, Fairness, and Simplicity!
Free giffgaff to giffgaff when you top-up or buy a goodybag.
Current Payback Bands:
Band 1 - £30.00
Band 2 - £20.00
Band 3 - £10.00
Band 4 - £1.00
Band 5 - £0.10
I don't see the point of band 5, it is too little and doesn't encourage more people to help out in the community.
I suggest the folowing changes:
Band 1 - £30.00
Band 2 - £20.00
Band 3 - £10.00
Band 4 - £5.00
Band 5 - £1.00
This would entice people to give a little extra of their time to the community knowing they could make a few more pounds towards their phone.
Especially with the problems in the last week, more people helping would have kept more people happy and updated with the ongoing issues.
We've been notified by gg in this thread by @jenniferho that, in an effort to save cost due to SIM wastage (SIMs ordered but not activated), that members will suffer reductions in the limits that they can order from their Spread giffgaff page.
I believe that a huge amount of cost could also be saved if gg stopped sending out the "Cheeky SIMs" too.
These, afterall, are nothing more than speculative as there is no guarantee of that being activated either?
As well as causing confusion to some new members who post on the forums wondering why they received it and what it was...
There are previous ideas of similar suggestion that were sent to the Idea Vault here and here due to lack of support and being against what the gg roadmap and ethos were trying to do, but, in light of the change of heart and direction by giffgaff, I feel this suggestion deserves its place on the boards again.
Thankyou for reading
I think it will be great if we could spend out giffgaff payback points on giffgaff items not only credit for example
- 1500-2000 points = giffgaff hoodie
- 600-1000 points= giffgaff t-shirt
- 1000 points= giffgaff slippers
- 500 points= giffgaff mug
So a hoodie would be £15-£20 and mug £5. I personally think this would be awesome and make me want to get more payback points as credits good but eventually I wont need that much credit Also it will spread giffgaff more
The UK has a locked phone culture.
The giffgaff model features how to unlock phones on their site, so why not take it a stage further and offer dual sim phones for those wanting to keep a work sim in their phone, or use a local sim while out the country?
There are no shortage of dual sim versions of mobiles, its just you rarely see them in the UK due to network dominance in the supply of mobiles.
[Edit: Title Clearer]
There is a mismatch between the official word that unactivated SIMs expire after 6 (sometimes 9) months and what actually happens to at least some SIMs as I've had SIMs activated well over a year after I've received them and as recently as March this year.
SIM given 07 Feb 2012 xxxxxxxx 08 Mar 2013
Since the numbers aren't allocated until they are activated I can't see any reasons for expiring unactivated SIMs? Edit: the actual way the SIMs are provisioned is slight more complicated and further details from giffgaff and this proposal can be found in this contribute thread which looks like this idea may indeed be possible.
I suspect unused SIMs are already being needlessly thrown away because people think they expire after 6 months. Those in the know can use the SIM checker to see if it's still live and safe to give out but most will simply end up in the bin (not very green).
Quite simply just ensure that all giffgaff SIMs produced don't expire and remove all references to the SIMs expiring after a set period.
Much less wasted SIMs and allows people to know with proper conviction that there is no need to get new SIMs after 6 months.
giffgaff can promote itself as a much greener company as other networks that pre-allocate numbers have to expire their SIMs (to recycle unused numbers). This also adds justification as why giffgaff doesn't pre-allocate phone numbers on the SIMs.
So if you would like keep giffgaff greener then you know what to do
I was thinking of a way of promoting both the use of data saving methods and rewarding those that use under a certain amount of data on their unlimited goodybags.
Data costs money, therefore the less data used, the cheaper the costs. The members that use less could be rewarded in a giffgaff mutual giving style.
For a bit of background on the discussion of this idea in contribute, here you go
For those on unlimited internet goodybags, if the data usage is less than say 1Gb for the term of the goodybag then a 'thank you' reward of 50/100 payback points is credited to the account.
This is effectively a 50p/£1 rebate on initial cost of the unlimited internet goodybag payable at the expiry of the goodybag.
Put up a blog about how to make the best use of wifi etc just before implementing this idea and include details of the potential reward and a link to the blog in the goodybag usage email.
Obviously the members should like this as they get a small reward for lower data usage but still have the option of having the full unlimited internet for peace of mind. It might encourage some members to upgrade to the unlimited options for this reason.
The benefit for giffgaff is that it may encourage members to look into data saving measures such as wifi and cut data usage on a more permanent basis (wifi is often quicker than 3G).
Encourage loyalty to qualify for payback.
It's a bit quirky and might bring some new customers who like fresh thinking.
The benefits to giffgaff might not be enough to offset the rewards, so I'm suggesting a trial run on this first and then a further review.
Costs to develop:
A lot of the processing is already done for the goodybag emails which are sent out 2 days before expiry so this could be amended to add points to the account if they qualify. Changing the criteria used would be easy enough to do.
So if you wish to support or comment then this is always appreciated and thanks for reading.
Here is a simple idea and so easy to do that it should have been done from the start.
The welcome Pack cheeky sim is confusing lots of people so why not do as the image below and add a line of text saying its a sim to give out to a friend.
Its not as if there is no room for it.
giffgaff ARE getting a bad reputation from the lack of clear, informative and helpful responses from it's agents (which may have been replaced by computer robots by the sounds of things), AND its clearly NOT getting any better yet.
A theory I have is that it's actually EASIER for the average newcomer to ask an agent a question rather than ask the community. In fact, to get to the 'ask an agent' page, it requires just ONE click after log-in, where as it requires THREE clicks to get to the 'ask the community - new message' page (which by way, is more difficult to find).
In an idea posted by me (and apparently accepted), I highlighted how the 'my giffgaff' page included NO MENTION of asking the community at all, and an idea to attempt to educate newcomers of the community and agents: LINK HERE (It's still not implimented)
But that's not all, asking an agent is so easy, it requires a subject, category and a message, and that is it. That's the simplicity of asking an agent. So why are we wondering why agents are so robotic with their simple pre-written answers and 24 hour waiting times...
Just a reminder, this is what the CURRENT 'ask an agent' page looks like:
IT IS WAY TOO EASY TO ASK AN AGENT!
So I propose a more detailed and more sophisticated 'ask an agent' page for giffgaff.
It includes an idea posted by Jamesd2010 which suggested that asking an agent requires people to understand that agents are there to answer issues and queries which require personal details, and all other questions can be asked on the community. You can find the idea, and kudos it by clicking here. His amazing idea can be seen at question 3 on my graphic below.
So here it is, to replace the current 'ask an agent' page (seen above) :
The new Ask An Agent page.
The new page has the following features:
- A detailed explanation of what giffgaff agents are there for and how to use this resource.
- Several worded links to 'ask the community', of which is clear and more prominent, advertised to be easier and linked on the page 3 times (one link in each of the 3 segments). The link will take people to the immediate 'new message' page on the 'ask the community' forum.
- An advertised link to the 'help' tab.
- (Question 1) A feature which will allow people to prove they asked the community before asking an agent. When doing so correctly, it will prioritise the query to an agent (providing that their question requires personal information to resolve or answer it at question 3) and therefore get answered quicker.
- The prioritising of queries is not made clear on this page, in order to avoid users cheating to get answers quicker.
- (Question3) A fundamental filter, which will ask if the user's question requires personal information in order for it to be answered or resolved. For more information, click here to see jamesd2010's idea.
- (Question 4) A question which will ask if the user is going to ask a 'query' or ask about 'help with a problem'. The 'help with a problem' questions will be prioritised and therefore answered quicker.
- Includes all the previous questions of the 'ask an agent' page to keep it understandable.
The logic is simple. To reduce the number of questions asked to agents that DO NOT need to be asked to agents, and to further educate people (specifically newcomers) of all features of help that giffgaff offers, including the help tab, community and the giffgaff agents, the correct order they should be used and when to use these resources.
If you like the idea, you know what to do
Saw this the other day and thought for someone not used to our pricing this was confusing. Imagine a T-Mobile customer seeing this for the first time - thinking gosh giffgaff charge 25p a minute to call my mates on O2 - not going there.
I suggest a slight wording change to "Compare our per minute prices with other mobile networks". And perhaps change the link wording at the bottom to "More detailed comparison". Think we need to be crystal clear with no possibility of misreading.
Idea 'in a nutshell'
Issue: It's a big, confusing world out there when you're new! Often you don't know anything or anyone when you start somewhere new.
Solution: Every new GiffGaff member should be able to choose to have a 'buddy'.
Main benefit to:
…the new GiffGaffer
The new GiffGaffer has a single point of contact for their first few days. Help might include how to set up their account, to joining in with the community to getting help on what to do about issues.
…Agents and Educators
Time will be freed up to concentrate on the stuff that helps everyone or to deal with the newcomers with problems.
Kudos and/or payback points could reward those who do a good job.
the community pages will become more powerful by containing common problems, questions, updates and areas of interest to all GiffGaffers. There will be less ‘noise’ caused by new people just trying to find answers.
A free way to maximise help for new customers by empowering community members (unlimited resource) and reducing the amount of ways Agents and Technical teams (finite resource) need to simultaneously divide themselves. It promotes the fact that GiffGaff is people powered, builds a better experience for new customers and in general provides an all-round positive feeling!
Reason for suggestion
I'm a new GiffGaffer who hit a major issue on the day I joined (7-Feb 2012). I’d had no time to learn how to navigate the community pages and use Agents, and had no idea about the Educators. I needed someone to help me figure out what was normal, what I needed to get fixed and how to go about doing it. Luckily, I got chatting to another GiffGaff member, who helped me to cut through the confusion. He didn’t have all the answers, but just having someone who has been around for longer than you is a good start!
That's the idea! (I've added more detail below...)
Idea in a bit more detail
There’s a lot to take in when you join a new service (and it’s not always easy to find out what you need to know), whether things go smoothly or whether things go wrong!
The ‘buddy’ will be a volunteer from the GiffGaff community.
The ‘buddy’ will be the one person a new GiffGaffer can ask any question to.
The ‘buddy’ will probably know the regular stuff; not everything, but they may well know someone who does, or at least the best way to get to an answer.
The ‘buddy’ might expect to be called upon to help out the newcomer for their first 18 days to a month – basically until they’re settled.
There could be a community page for ‘buddies’ to discuss common issues or share experiences.
Differentiators (from current offering and previous suggestions)
The interactivity of this idea is the crucial part. Other ideas suggested (introductory emails, texts...) are either passive and/or depend on finite GiffGaff resources. It will improve new customers' experiences of joining GiffGaff who aren't used to dealing with a system where you don't just pick up a phone and speak to someone. It helps to promote mutual giving and support the infrastructure and values upon which (I think) GiffGaff operates.