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Call Catcher gives you the facility to find out who has called if your phone has been out of coverage or switched off. Once your phone has coverage or is switched on, you will receive a text message telling you who called and the time/date.

 

Kudos this if you would want this feature.

Status: We’re Looking Into It
29th July 2014: The main stakeholders that would be involved in this making this Idea happen are meeting tomorrow to discuss the details; i.e. how many would it benefit, cost, technical implementation. We'll update you as soon as we can.
erikslom

4G at no extra cost

Status: Under Consideration
by erikslom on ‎13-10-2013 13:04

Hello all,

 

As many of us are excited as 4G is finally rolling out in the uk. Has it not occured to you that it could cost extra, much like EE are charging loads more for the service.

 

Well as giffgaff is know as the 'affordable'  network I belive that it should be implemented free or at very very little extra cost.

 

The network 3 (THREE) are not charging user anymore so it would be just like connecting to 3g everyday. This is a massive selling point and my friend has moved to three due to this news, so to stop users from moving we shouls annoce that there would be no major price differance if any on the new 4G network.

 

Thanks, please support me with a kudo if you feel its a good idea (only if you want to, Im not asking you to, but feel free to do so)  

Status: Under Consideration
The consultation is currently up here with our Day 1 offer, please do give us your feedback here: http://community.giffgaff.com/t5/Contribute/4G-Launch-Update-Official-feedback-thread/td-p/12127982
think_of_tomoro

Direct Relationship with Apple (+resulting possibilities)

Status: Implemented
by think_of_tomoro on ‎13-09-2012 22:53 - last edited on ‎27-05-2014 10:18 by giffgaff Educator

Hi guys,


As there is bound to be a new iPhone in a years time(1) and in the future there may also be yet smaller SIMs than the coming nano SIM(2) or maybe something totally groundbreaking and new that networks need to know about(3), I think it may be time that giffgaff get's hold of Apple and requests to be updated about coming features of product releases before the product announcement so their customers are not to be left potentially for months without required items to use their device (like the nano SIMs(4) and instead can have what they need as soon as shipping happens.

I thought of this as the latest blog post(4) stated the following:

"since we do not have a direct relationship with Apple, we have been acting on assumptions and rumours like everyone else until yesterday"

Basically saying that Apple do not tell giffgaff about features which will be in the latest devices (probably because they don't sell iDevices). This is also occuring with other companies (not just mobile netorks) and they too do not find out about new features which could have a bad affect on their business (in giffgaff's case: lose of many customers, less people suggesting the network and looking bad to others not being upto speed with technology)

Now, I appreciate this may not be very easy to do as "giffgaff don't sell iPhones and Apple won't benefit so they don't bother to tell them etc..." or what ever the reason is but maybe giffgaff could come up with some other arrangment with Apple. Maybe one of the following just for example:

Agree with Apple on how many devices on the network are the latest version so Apple know that giffgaff will be helping them grow and it would be benefitial to tell them of latest features which could affect them 

 

Agree with Apple that O2 can tell them as they are an MVNO


Pay a small fee to get info (maybe not the best but possibility as giffgaff would then be prepared)
giffgaff could sell the iPhone 5 and future versions as they are likely to sell and as I have been told, Apple only care about those who sell it so this could be easier etc, etc, there are dozens of things that potentially giffgaff could agree with Apple on so they benefit on information when it's announced to big companies, just like other networks and make sure that they keep it all secret.

 

Why do this?


As we know, giffgaff are going to take a couple of months to get the nano SIMs needed (evidently too late for the release of the iPhone 5) but if they got told in advance (say when the other networks found out) next time then maybe they would be ready with the necesary technology for these devices and save losing customers and not benefit from the millions of devices to be bought which could use giffgaff.

It's clear that this major phone release was missed by giffgaff (not having SIMs needed) but next year or the year after when the next breakthrough, network dependent, technology is brought to a phone giffgaff need to be ready (so they can benefit from keeping customers and gsining more!) and will know just like the other networks.

Also, after the release and people have chosen wheher to go to another network who provides nano SIMs, giffgaf could show stats of how much (or maybe little they lost (although would be pointless in that case)) they lost by being kept in the dark to Apple to help them maybe be recognised and be updated from them to save them next time!


EDIT: As some comments have mentioned, having a relationship with Apple could also lead to:


Having asigned giffgaff internet profile on iPhone
Possibly hot spot tethering
Possibly visual voicemail
having the name giffgaff at the top of the iPhone instead of O2 UK
voicemail button could work

Cheers,

Jamie

Please support by clicking the gold star :smileyhappy:

(1),(2),(3),(4) within spoiler
(1)iPhone 6?
(2)diddy SIM or picco SIM?
(3)injected SIMs or network run trackers/identities? (who knows with Apple!)
(4)read the latest blof post for information regarding nano SIMs taking a few months to come here: http://community.giffgaff.com/t5/Blog/giffgaff-nano-SIM-update/ba-p/5953002

Great news that this is now an implemented part of giffgaff for all of us! Thank you for the continuous support and feedback on this idea, it has been great and overall has had a great end result!

 

[Edited: Resolved HTML issue]

Status: Implemented

24th May 2014: As of 9 hours ago giffgaff is now an official Apple carrier, which means that you can install the giffgaff profile on your iPhone to enjoy new functionalities. Read more on our Knowledge Base Article here.

think_of_tomoro

giffgaff nano sims

Status: Implemented
by think_of_tomoro ‎17-07-2012 09:40 - edited ‎24-09-2012 20:01

Hi guys,

 

As giffgaff once discovered, the iPhone holds the top three spots as the most used mobile phone on giffgaff. News in the last few months rumours about the next iPhone (bound to become high in the leader boards for giffgaff like its brothers) and it may possibly have a nano sim on board which is considerable smaller than an ordinary sim. The link below shows about the possibility of Apple using nano sims:

 

http://www.idownloadblog.com/2012/06/01/apple-nano-sim-accepted-etsi/

 

So, if Apple really do have nano sims coming to their device supposedly due for the Autumn and it sure to be a big hitter for giffgaff users giffgaff may need to take the risk and buy some in ready for the release.

 

Why do this you may say?

 

Well, nano sims are being made already and being bought by some European countries, shown in the below link:

 

http://www.idownloadblog.com/2012/07/16/european-carriers-iphone/

 

Now your next question is going to be along the lines of "why can't you just cut them down like the micro sims were?", well it's not that simple. Nano sims are both smaller and thinners, this means they can't just be put in a cutter and cut down!

 

http://www.kompyuteran.com/2011/11/do-not-use-sim-cutter-to-have-a-nano-sim/

 

With nano sims a possibility for the next iPhone (bound to be as successful as its brothers) and non existent at GiffGaff yet, this could result in many hundreds if not thousands of lost members as they won't be able to use GiffGaff on their next iPhone. You may say "GiffGaff have just started doing microsims so they're not going to do nano ones anytime soon", that is true but when a large amount of members possibly leaving the network due to the possible sim change it is something which needs doing to keep members from leaving.

 

Thank you,

 

Jamie

 

(think_of_tomoro)

Status: Implemented
This is now implemented. Thanks for the original Idea and for everyone who voted and commented. :smileyhappy:

Queuing goodybags is one of the unique selling points of GiffGaff, recurring goodybags are not a USP (in fact they are basically one month rolling contracts which most network do).

 

There is no technical reason that make queuing and recurring goodybags incompatible. So there should be no reason to remove them.

Status: Implemented
Hi guys - the day has arrived - queued goodybags has been brought back :smileyhappy:
hg

Do YOU want a MicroSIM ?

Status: Implemented
by hg on ‎08-06-2010 21:48

 

With the release of the iPhone 4, there is obviously an increasing interest in obtaining MicroSIMS.  However, I wonder how many giffgaffers would actually need one ?

 

I thought it might make it easier for giffgaff if everybody who does / will want one says so in the same place, instead of in multiple posts spread over the site.


May I suggest, therefore, that if you do need MicroSIMs to be available from giffgaff, you indicate in the usual manner, by clicking the star on this post ?


No reason why people can't add their comments as well, of course, but the main purpose is to give giffgaff a straightforward count of how many people would want one - and therefore whether / how soon it is commercially viable to provide them.


Regards

 

hg

 

Status: Implemented
Just to reclass this idea as implemented and update the relevant link! http://community.giffgaff.com/t5/Blog/Launching-Micro-SIM/ba-p/4256693
duddriks

Newbie goodybag warning

Status: Implemented
by duddriks on ‎28-07-2011 13:45

This is more of a suggestion than an idea, but I believe that newbies ought to be informed that they do not have to buy a goodybag when activating their sim. Too many newbies think that they must buy a goodybag, often paying for something they don't actually want/need. Therefore, on the top up screen for sim activation; why not have a simple message readin along the lines of "You don't need to buy a goodybag upon activation; standard PAYG charges will apply if no goodybag is purchased"

 

Such a suggestion would reduce confusion among newbies wondering where their top up credit has gone; not realising that it was used to buy the goodybag.

 

Please click on the arrow if you like the idea, 10 or more kudos please.

Please give feedback too.

 

Apologies in advance if such a suggestion has already been made.

Status: Implemented
This idea is now implemented
jamesd2010

Smaller SIM Packaging

Status: We’re Looking Into It
by jamesd2010 on ‎19-06-2011 12:57

As part of giffgaff’s ethos of being environmentally friendly, I feel that the idea to change how we look at our SIM packaging is required. My focus in this idea is the plastic SIM holder users receive to show the activation code, and then house the SIM.

 

What can be done?


It’s simple, this extra space is not needed at all, and we could shrink the plastic holder by half and still have sufficient space needed for the plastic holder to serve its purpose. Shrinking this would make things different; only one other network orange has done this, as you will see with the image below:

 

orange sim.png

 

What would this mean for giffgaff?


  • Half the amount of waste
  • Would make the company more sustainable, and a much greener business
  • Would expand on giffgaff’s ethos of being green, and efficient
  • Would reduce the weight of SIM packages
  • Enable giffgaff to ship more SIMs per envelope
  • Overall, the production costs would be far less than producing SIM cases double the size.

If we was to reduce the Size of the SIM package, it would indeed save giffgaff money, I also think that it adds a more unique approach on how things are looked at. Obviously giffgaff are extraordinary, they’re different, so to see this change would most certainly show the idea of this.

 

Size does matter – And using the smaller SIM cases would overall reduce costs. The only issue as it stands is the number of batches of the original size we have. This isn’t much of a problem, as they’ve already done the damage, giffgaff have paid for this, if the idea was to be implemented, we could see this happen when the old batches have all gone.

 

Looking at the scale of the issue, more than 2.9 billion SIM cards weighing 11,600 tonnes were shipped to mobile operators across the globe in 2008* – Giffgaff could change this. Orange have already started the process, and have received recognition for doing such thing.

 

I have gone and got an Orange reduced SIM holder, and taken a photo in comparison to giffgaff's below:

 

 

*Statistics taken from: http://newsroom.orange.co.uk

 

Kudo this idea if you like it, I think this change would be great, and save giffgaff more money.

 

 



Status: We’re Looking Into It
Hey James, this went back into the meeting last week and has now been sent to Naiha - we don't think we could do it for our main sims, but definitely for some of the packs we do, :smileyhappy: I'll keep you updated.

Problem: Last month I got a new TomTom, its brilliant and has a tethering option to enhance its features for traffic and mobile speed cameras, all of which I have tried through my work phone.  It uses a very modest 10mb a month or there abouts so the data quantity is not really a issue but the fact that I dont have tethering at all is!  Problem is as I'm an unlimited data customer with GiffGaff I cant use it with my personal phone out of work hours.  iFail.

 

Most people now seem to be in the 1gb+ usage wherever a smartphone is a part of life.  Last month is less than normal usage for me and I used around 1.5Gb, a little youtubing on the loo, a little audiobook downloading on the train, emails, FB, and a few app downloads and before you know it your over your 1Gb allowance.  Not usually a problem for me as I am on the unlimited tarriff.  However this month I thought I would like to use the tethering option so I upgraded iOS7 (over Wifi), jailbroken, tetherme installed and the tarriff changed to a tarriff with tethering.  Then giffgaff kindly email my usage and I see that 1Gb isnt going to cut it so Im back on unlimited again with no option of me using my TomTom or any other tethering for that matter.  

 

So what do I do???

 

If I was to tether I have to go £10 1Gb limit which I will certainly go over and be left with no data well before the end of the month, and if I was to go £12 unlimited or higher I cant tether.

 

So what do I do???  It looks like my option is to move networks, not what I want.

 

Suggestion:  A new goodybag package including tethering with a data allowance of 2-4Gb should me made, preferrably towards the hgher end of the data allowance suggested.  This would allow moderate access to tethering which shouldnt be unreasonably expensive but will give a more sensible ceiling amount of data for the modern smartphone user.  It should be priced between £10 and £15 and should offer similar value to the first unlimited data package but exchange the unlimited element with a finite amount of data with tethering which should balance out any risk for GiffGaff

 

Alternatively, the 1gb thresholds on the tarrifs including finite data allowance should be increased to a more usable amount considering the trend of smartphones/OSs which naturally use larger amounts of data.

 

 

How this helps: People who are trapped in a data corner who want or require tethering will be able to remain on GiffGaff and will not be forced to compare the market for tarriffs (possibly dearer) just to allow them to have it all.  This will presumably attract more new customers too, attracting customers from older smartphone tarriffs away from the big networks and increasing the customer base at GiffGaff.  As networks like o2, virgin and no doubt others are coming into GiffGaffs market and trying to draw away customers in the "value network" sector it will defend GiffGaffs position with greater appeal to a modern smartphone user (>63% of the market from the statistics I have seen).  

 

In general its better to be at the front of the market innovating and driving forward, not the copycat firm at the back of the market just reacting to other companies marketing movements.  This is a forward thinking manouver, placing GiffGaff where the market will go inevitably in the near future and securing that position early and the market share that goes with it.

 

But most imporantly of all.... it will make me happy and as a valued customer, promoter of GiffGaff and general good guy I think that carries some weight.  :smileywink:

Status: Under Consideration
This idea has been set to Under Consideration, as it's something we want to do but can't start working on just yet. We've created a request to find out how many members want this across the base and what they would be happy to pay for extra data. Thanks for posting and for your support.
bmw4175

payback taken as credit idea

Status: Under Consideration
by bmw4175 ‎01-12-2013 17:02 - edited ‎17-12-2013 00:39

My idea is simple. When a member takes there payback as credit instead of been given the standard 3 months of free GG-GG allowances that they should be given 6 months.

The first time I got payback I took £120 as credit to cover the next 6 months worth of goodybags but had to top up a tenner 3 months in just to keep my free GG-GG allowances even though I still had plenty of credit.

Now when I put this in 'contribute' various suggestions we're made as to how much. For instance if you was only getting £10 then you shouldn't get the 6 months so it may need some tweaking and I don't even know if GG's systems would allow this but I just think if a member is willing to take there payback as credit, this way keeping the funds with gg, then they should at least be rewarded with the 6 months worth of free GG-GG allowances.

Feel free to add your comments and ideas on how to make this idea a reality and if you like it then show your support. I believe it's a good idea as it benefits both GG and the customer :smileyhappy:

 

 

Edited:

I just to add thanks to everyone for your support so far. We've managed to get it to the 'under consideration' which is great but please still show your support for the idea and let's get this implemented as it's much needed!

Feel free to add your ideas as to what kind of amount of payback you take as credit to get the whole 6 months free gg-gg so we can maybe get some structure to the idea. Or should it just be 6 months for everyone who elects credit?

So thoughts please? :smileyhappy: 

 

Edited: 

only me again.  . . . . :smileyhappy: 

I just want to say a big thank you to everyone who has supported this idea but I also want to stress that the more support we get here the better chance of giffgaff implementing it. 

It's been under consideration for quite a while now so I'm hoping this means GG are really thinking about it!

And we could really do with getting a bit of a debate going about how much the minimum amount should be but I've added the reason I think it should be free for any amount on page 5 of this thread so have a read and have your say! 

 

Status: Under Consideration
Official Update: We'll consider this Idea as apart of a review of our offerings with 4G being introduced after investigating the financial impact of implementing free gg to gg for 6 months to the members outlined above. We really liked this idea and if we can, we want to implement it.
oldyorkie

Stop sending "Cheeky SIMs"

Status: Not For Us
by oldyorkie ‎01-12-2013 15:08 - edited ‎01-12-2013 15:13

We've been notified by gg in this thread by @jenniferho that, in an effort to save cost due to SIM wastage (SIMs ordered but not activated), that members will suffer reductions in the limits that they can order from their Spread giffgaff page.

 

I believe that a huge amount of cost could also be saved if gg stopped sending out the "Cheeky SIMs" too. 

These, afterall, are nothing more than speculative as there is no guarantee of that being activated either?

As well as causing confusion to some new members who post on the forums wondering why they received it and what it was...

 

There are previous ideas of similar suggestion that were sent to the Idea Vault here and here due to lack of support and being against what the gg roadmap and ethos were trying to do, but, in light of the change of heart and direction by giffgaff, I feel this suggestion deserves its place on the boards again.

 

Thankyou for reading :smileyhappy:

 

Status: Not For Us

The Cheeky SIM/Welcome Pack is a really valuable tool for us. We receive plenty of MGM activity through the SIM that gets sent out (in addition for it allowing for faster SIM swap etc.). It also works really well to introduce members to the idea of recruiting others.

 

The reason for reducing member 'Spread giffgaff orders' was more to do with some members ordering 100 SIMs and only getting 1 or 2 activations from them. Sending 100 Welcome Packs, aside from giving valuable information to the members, provides a better return in recruits. The cost of sending out these packs are off-set by the benefits in terms of recruitment, information and marketing.

 

The SIMs also have a surprisingly long life in them - we've had cases where people 'rediscover' the SIM months later after putting it in a cupboard somewhere and use it to get others onto giffgaff. In addition, the information included is valuable for the majority of people who receive the pack.

 

If there is more we can do to improve the text and information included, please do let us know but we do not intend to stop sending these packs out due to the benefits highlighted above.

littlechris1989

Payback Band Alterations

Status: Not For Us
by littlechris1989 on ‎04-10-2013 14:44

Current Payback Bands:

 

Band 1 - £30.00
Band 2 - £20.00
Band 3 - £10.00
Band 4 - £1.00
Band 5 - £0.10 

 

I don't see the point of band 5, it is too little and doesn't encourage more people to help out in the community.

 

I suggest the folowing changes:

 

Band 1 - £30.00
Band 2 - £20.00
Band 3 - £10.00
Band 4 - £5.00
Band 5 - £1.00

 

This would entice people to give a little extra of their time to the community knowing they could make a few more pounds towards their phone.

 

Especially with the problems in the last week, more people helping would have kept more people happy and updated with the ongoing issues.

Status: Not For Us
Community Payback has a fixed budget, which means by increasing Band 4 to £5 from £1 - we risk pushing 70,000 members out of being able to get payback. However we agree that the payback formula and bands need to be reviewed - this is something Christian had started reviewing, and now we'll be picking up as part of the Help Review. I'll update here when more information about that is available. Thanks for the great Idea.

Recently, you may have noticed that some new members are assuming that by topping up they would automatically get a goodybag. This could be due to giffgaff not explaining it clearly on their advertisments.

 

I found this Advert on a website:

advert.png

 

If you notice, there is no mention of a goodybag. I understand, if giffgaff trys to explain what a goodybag is on the advert. Most people will simply get confused. Therefore I suggest giffgaff re-word part of the advert to avoid confusion amongst new members. 

 

I suggest replacing "For only £10 you get" with "For a £10 bundle you get". If the word bundle is unsuitable then maybe another word which suggests that they would need to get a goodybag.

 

Similar to this, (but with better text quality)

altered advert.png

 

I think a small change may help people understand how giffgaff works better.

 

I need your support for this suggestion to be considered, please Kudos.

Also please comment and tell me what you think. 

Status: Implemented
This has now been implemented :smileyhappy: Thank you for your idea!

Free to giffgaff

 

giffgaff promise free UK calls, texts, call forwarding and video calls between giffgaff customers if you 'top-up by top-up voucher, top-up by credit card or buy a goodybag from your credit card at least every 3 months' 

 

Simple? Well, er! no, not quite. You see giffgaff also say the following on the goodybag page (and elsewhere):

 

free to giffgaff

  

Well, if you read the first statement, above, about how to qualify for free to giffgaff then you will realise the second about £10 goodybag including free to giffgaff can't be entirely true.

 

How so? Well if you haven't topped-up for over 93 days then you 'buy' a goodybag from your existing credit do you get free to giffgaff as promised in the goodybag description? The answer, rather confusingly is No.

 

The issue here is two-fold:

 

  1. It is confusing to understand and to explain
    • the advert says free to giffgaff but you 'bought' the goodybag from existing credit so no free to giffgaff
    • you top-up but then think you also have to buy a goodybag to get free to giffgaff
    • help spread giffgaff and take payback as credit and lose free to giffgaff
  2. It is unfair on those who top-up a large amount and those who choose to take payback as credit
    • top-up £100 twice a year (£200 spend) and lose free to giffgaff for six months
    • buy a £5 goodybag four times a year (£20 spend) from credit card and get free to giffgaff for 12 months
    • help spread giffgaff and take payback as credit and lose free to giffgaff

In order to lessen the ambiguity some, including myself, have suggested changes to the wording, the terms, and even the offer itself and giffgaff have stated they like some ideas, don't like top up rewards, but do want to keep the offer simple.

 

Vincent BoonIt's so confusing that when one member suggested 'Make starting a goodybag trigger free GG-GG calls' even that International Man of Mystery Vincent Boon, Chief of Community at giffgaff, waded into these muddy waters and changed its status to: 'Implemented' adding "This already works like this".:smileysurprised:

 Yeah, baby, yeah!

 

 

So, clearly my 'New' idea here could just be kicked into the long grass and marked as 'duplicate' or we could grasp the nettle by the hand and sort this out once and for all. By the way my idea is different as that poster suggested "top up or activate a £10+ goodybag every 3 months" - I say any goodybag!

 

 So, in order to bring all these various suggestions into one simple offer I suggest we implement the following:

 

giffgaff should provide free UK calls, texts, call forwarding and video calls between giffgaff customers who either 'top-up at least every 3 months or buy a goodybag'.

 

This would mean the attractive wording in all advertisements, on the 'Our offer', and 'giffgaff goodybags' pages would remain largely unchanged with some simplifications providing giffgaff and its users with a simple to understand, (and explain), offer.

 

Additionally, while simplifying the offer, this change is unlikely to affect giffgaffs cashflow as many people are already making wrong assumptions by buying goodybags to get free to giffgaff and would continue to do so as the advert would be largely unchanged. Indeed it may help keep cash in giffgaff as payback could be used to extend free to giffgaff without taking it out via PayPal then drip-feeding back.

 

Clarity, Fairness, and Simplicity!

 

Free giffgaff to giffgaff when you top-up or buy a goodybag. 

 

Status: We’re Looking Into It
Hey guys, this went back into the meeting this week, and for this to be addressed it would be very complex and time-consuming. What we're currently looking at doing is finding out exactly how many people this affects negatively, and if there's anything we can do to make is so those that withdraw a certain amount of payback aren't disadvantaged by this. We'll keep you posted.
root2

Sell Dual Sim Phones

Status: Under Consideration
by root2 on ‎07-11-2013 05:40 - last edited on ‎07-11-2013 10:29 by giffgaff Educator

The UK has a locked phone culture.

 

The giffgaff model features how to unlock phones on their site, so why not take it a stage further and offer dual sim phones for those wanting to keep a work sim in their phone, or use a local sim while out the country?

 

There are no shortage of dual sim versions of mobiles, its just you rarely see them in the UK due to network dominance in the supply of mobiles.

 

[Edit: Title Clearer]

Status: Under Consideration
Hey folks, We're setting this to Future Review, at the moment there isn't a huge demand for this (0.1% of members in our survey when looking at handsets asked for one) but we do want to look at the current size of the market, and see if there's an upwards trend. However members will get the chance to chose want handsets we chose next and we'll continue to do surveys as our products increase.
ukrides

Payback points not only for credit.

Status: Implemented
by ukrides ‎01-03-2010 21:08 - edited ‎01-03-2010 21:09

I think it will be great if we could spend out giffgaff payback points on giffgaff items not only credit for example

 

  • 1500-2000 points = giffgaff hoodie :smileyvery-happy:
  • 600-1000 points= giffgaff t-shirt
    • 1000 points= giffgaff slippers :smileytongue:
    • 500 points= giffgaff mug

etc

 

So a hoodie would be £15-£20 and mug £5. I personally think this would be awesome and make me want to get more payback points as credits good but eventually I wont need that much credit :smileytongue: Also it will spread giffgaff more :smileyvery-happy:

 

 

 

Status: Implemented
This has been implemented in the form of the giffgaff shop - due to it's huge success, we should be seeing a comeback :smileyhappy: Thank you for the great idea!

While perusing giffgaff's phone purchase pages today, I noticed that there is the potential for the prices being quoted misleading some people.

 

On the page that lists all phones (http://giffgaff.com/phones), and on the overview page for certain brands of phone (for example, the one for Apple's various iPhones), the prices quoted are the ones for the phones with the smallest data capacity. It's not until you click through to the details about the phone itself that you see that larger-capacity phones cost more.

 

For example the Apple iPhone 5s is currently quoted on the overview pages (linked to above) as being "£525" (this is likely to change depending on when you read this idea), but this only applies to the 16GB version. Only this page makes it clear that the 32GB version costs £606 (subject to change) and the 64GB version costs £681 (subject to change).

 

So I think where phones are being sold that have different varieties within them where price is affected, the overview pages should display a price preceded by the word "from" (i.e. "from £525" in my example above), so that they cannot be seen as potentially misleading.

 


 

EDIT (05/07/2014): A possible alternative to the use of the word "from" that would be even more transparent would be to display the range of prices the phone will cost, depending on which is chosen, so to continue with the same example, this might be: "£525 to £681". (Credit to @johncashman for this suggestion.)

Status: We’re Looking Into It
Fundamentally we like this idea and think it's sensible. We're looking into this idea and enquiring with the different stakeholders about what the best way to do this is.
bertiebat

Unactivated SIMs - no expiry

Status: We’re Looking Into It
by bertiebat ‎12-04-2013 00:16 - edited ‎14-04-2013 19:56

There is a mismatch between the official word that unactivated SIMs expire after 6 (sometimes 9) months and what actually happens to at least some SIMs as I've had SIMs activated well over a year after I've received them and as recently as March this year.

SIM given 07 Feb 2012 xxxxxxxx 08 Mar 2013

Since the numbers aren't allocated until they are activated I can't see any reasons for expiring unactivated SIMs?

 

Edit: the actual way the SIMs are provisioned is slight more complicated and further details from giffgaff and this proposal can be found in this contribute thread which looks like this idea may indeed be possible. :smileyhappy:

I suspect unused SIMs are already being needlessly thrown away because people think they expire after 6 months. Those in the know can use the SIM checker to see if it's still live and safe to give out but most will simply end up in the bin (not very green). :smileysad:

Proposal:

Quite simply just ensure that all giffgaff SIMs produced don't expire and remove all references to the SIMs expiring after a set period.

Benefits:

Much less wasted SIMs and allows people to know with proper conviction that there is no need to get new SIMs after 6 months. :smileyhappy:

giffgaff can promote itself as a much greener company as other networks that pre-allocate numbers have to expire their SIMs (to recycle unused numbers).  This also adds justification as why giffgaff doesn't pre-allocate phone numbers on the SIMs. :smileyhappy:

 

So if you would like keep giffgaff greener then you know what to do :smileywink:

Status: We’re Looking Into It
Hey guys, I'm just doing some digging with this today - our terms and knowledge base do state an expiry date but the guys in the office believe this is a guideline rather than a set expiry date. I'll investigate and let you know the outcome/update texts as needed. Thanks!
talisker35

No Disconnected Mobiles During December & January

Status: Implemented
by talisker35 ‎24-11-2013 22:44 - edited ‎25-11-2013 17:46

Hi everyone,

 

I do hope you will all support this:smileyhappy:

 

Under Section 12.1 of the giffgaff terms and conditions, Your SIM card will be disconnected if your account has been completely inactive for a period of six months (http://giffgaff.com/boiler-plate/terms#YouruseoftheService)

 

I propose that during December & January NO sim card will be disconnected, we currently live in a country with an ever increasing ageing population, lets try and do our very best for our most vulnerable members of our community by showing them we care. Some elderly members may only receive 1-2 calls a year from loved ones abroad so may not top up or use there hansets very often so this will allow us to show everyone we have a heart. "a giffgaff heart"

 

Secondly as the colder weather gets worse each year we would be supporting our elderly & disabled members to have that extra lifeline to there families should they have any emergencies (that arent 999 ones of course).

 

This im sure could be implimented very easily by giffgaff and in time to really make a difference this christmas.

 

Please support this and show that we do care.

 

Paul.

 

 

 

 

 

 

Status: Implemented
This has now been implemented. Due to some technical reasons around the number recycling this will run from now until Jan. 15th. Please do call your elderly family and friends more often than once or twice a year or just go visit them instead. :smileyhappy:
ljrose

Welcome Pack Confusion

by ljrose on ‎11-10-2013 17:25

Here is a simple idea and so easy to do that it should have been done from the start.

 

The welcome Pack cheeky sim is confusing lots of people so why not do as the image below and add a line of text saying its a sim to give out to a friend.

 

Its not as if there is no room for it.

 

Cheeky 1.jpg

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