Submit: Great giffgaff Ideas - The giffgaff community

Goodybags running on 4G should be called Speedybags

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Keep it simple, there are too many similar packages & now the addition of 4G adds another layer.

So 4G goodybags should be speedybags to keep things simpler.

You know it makes sense.

Give the goodybags with 4G internet a different name

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Hi everyone

Today, the 4G goodybags were announced in this blog post: http://community.giffgaff.com/t5/Blog/4G-Launch-Update/ba-p/12120896

This idea is not about changes to the goodybags, but actually how they'll be marketed.

Giffgaff have created 4 goodybags that include 4G internet. These are priced at £10, £10, £12 and £15. These fall in line with the current 3G goodybags also priced at £10, £12 and £15.

However, they have different contents. For example, the 3G £10 goodybag curretly has 500 mins, unlimited texts and 1GB data. But the 4G £10 goodybag for non-existing members will have 250 mins, unlimited texts and 500MB data.

My thought was that this could soon become very confusing. As pointed out by @essie112mm the BB Add-On/Blackberry Plan situation has all become a bit complex recently, and it would be ideal to avoid the same problem again.

Idea: To market the 4G goodybags with a different name. We would have goodybags, gigabags and '4Gbags' (or something similar).

Cost: Not a lot, just a bit of thinking about it really

How it would help: It would mean that giffgaff newbies who don't regularly use the website don't get confused. Threads on Help & Support will be clearer making it easier to help those who need it without having to ask more questions.

Thanks

Name suggestions:

'Goodyb4gs' or 'Chattyb4gs' by @stevepritchard

'Superbag' by @mattsmith100

'Smartbag' by @essie112mm

'4Gigabag' or '4Goodybag' by @bonzo123

Giffgaff should sell dongles and mifi

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Should sell dongles and mifi for people that like to travel places (3G 4G dongles) and people like prefer wireless internet instead of (DSL OR CABLE)

giffgaff App Notifications

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As you all may know, giffgaff has finally released their own App. I was wondering if they could make it better by allowing users to set instant notifications for various things, e.g. when someone replies to their subscribed threads, the member gets a Kudo, one of their answers is set the best answer or even when their balance is about to run out?

superhelper programme

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why dont giffgaff make a superhelper programme so those who fulfill a certain criteria will be superhelper members and get more payback, like the super recruiter programme

giffgaff made Mobile Phones

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Hey Guys,

I was wondering if giffgaff could actually start making their own branded phones. I think that this would be a great idea and it would be a new start to 2014 for giffgaff?

Update the 4g page with timeframes

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Hi

Just thought it would be useful for Giffgaff to update the 4g page and give a realistic estimated timeframe for the different stages of the 4g roll out. Just to give us users a better idea of when we can expect gg to give us 4g

Milestones such as the new iPhone settings could also be added as Giffgaff gets ready, so we know there is actual progress going on

Festivals - sell cheap charged mobiles with a giff gaff sim in them

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Festivals. Thousands of people in a field and lots of people losing phones and having flat batteries, and a few stolen to boot, WHy don't giff gaff have a tend at festivals where you sell very basic charged phones with a giff gaff sim? You can also supply the sims on their own, and use the tent as PR outreach too, but essentially, the idea is to provide a service so that people can get connected again if they lose their phone,

Most mobile shops sell really cheap phones for less than a tenner with the top up - even less than a fiver. These are the sort I am talking about - to use as a temporary measure in case of emergencies. And the battery life is days not hours which is ideal for the festival situation! There can be a return post label too if people want to recycle them after the festival, but it will help people keep in contact with each other, and not lose their mates which can be a disaster!

The tent can also perhaps provide charging facilities for a fee - which will bring lots of peole there and whilst they are waiting they can find out about the awesomeness of giff gaff.

I think giff gaff at festivals woudl work on a number of levels.

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new goodybag

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For 10 pound 500 mins
Unlimited texts all networks
2 gig off data
As no on actually uses that much data it would be good to beat t mobiles smart pack

Blackberry 'inclusive' goodybags

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We get countless questions on the forum from members who have not purchased the Balckberry add-on and who are unable to do so until their next goodybag renewal. Their frustration is eveident and compounded by their inability to rememdy the situation.

I would like to propose a 'BlackBerry plan inclusive' goodybag.

Why?

Increased revenue to giffgaff (no missed 'add-on' opportunities).
Increased customer delight.
Fewer questions to the community
Fewer question to agents, releasing them for other contacts.

I believe that the 'BB goodybag' - perhaps only available at a limited selection of values - will increase customer satisfaction. This will not negate the separate BB add-on for those who choose to buy this but would be a complementary product offering which can be recurred or changed just like any other goodybag.

Your thoughts please and support if you think it a viable idea..

giffgaff promoters

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Could we get info cards and Sims (in bulk) to help promote giffgaff. I could do a bit of promoting in college or at cahoots etc

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Hey there,

That's a great suggestion and we're already doing this

Check it out: http://community.giffgaff.com/t5/Community-information/What-is-giffgaff-in-a-box/ta-p/3522845

Staff members having better ranks / retire 'handy giffgaff staffer'

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Hi all. I was just over in the middle tab up there checking out the blog, the new one from handy giffgaff staffer valerie_86 but I don't really know who Valerie is. I pressume that she's part of the business / finance team because she's posted a few times on things of that nature.

I propose that the generic rank 'handy giffgaff staffer' be a little less used and something more appropriate to the role of the staffer be used to give a better idea of who's posting and what they do at giffgaff. I think that this would make it a little clearer especially in blogs. With staff numbers increasing there's less need for a generic rank these days.

How hard is it to do?

Not very hard I'd have thought

Time to bring back unlimited calls...

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A long time ago (must be at least 2 years ago) giffgaff offered unlimited everything.....calls, texts the lot.

Since then, a number of mobile companies have launched 'unlimited' calls on 30 day contracts, and now that giffgaff has more customers then should this goodybag be reviewed?

Obviously 30 day contracts require credit checks, and a majority of people fail these for 1 reason or another but the market must be available for other networks to offer these packages.

The downside is that giffgaff have to pay 02 for the data, calls and texts but giffgaff are probably already doing this for the giffgaff to giffgaff calls.

It used to cost £25 for the goodybag. Could the cost stay the same and remain competative?

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Status: Idea Vault: This Idea is entering the Vault. This means at the time of posting it wasn't what our Community wanted, however we'd love for you to re-post it as circumstances change and most Ideas are before their time. Thanks for keeping us run by you.

Xperia Z1 Compact Contract ? ^-^

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Hiya,

I was just wondering it would be amazing if we could have a pay monthly contract for the Z1 Compact. I personally appreciate the size better than its predecessor and i'm sure a lot of peeps feel the same way!

^-^ So whatcha think? lol finally found the right place to post this !

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Er, As Suppers says. SURPRISE.

1p glitch, £9.95 goodybag

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Some people are still reporting problems with the 1p glitch, and even if that's fixed there is still possible data usage due to using Opera Mini for topping up, which uses a proxy server and not just the free gifgaff.com site.

I propose reducing the goodybags by 5p, so that the £10 goodybag is £9.95

£9.90 might be even better- enough left for one call.

When buying with a card, where the glitch isn't a problem, still charge £10 but give 10p airtime credit. This will encourage people not to have zero credit.

Status:

Status: Idea Vault: This Idea is entering the Vault. This means at the time of posting it wasn't what our Community wanted, however we'd love for you to re-post it as circumstances change and most Ideas are before their time. Thanks for keeping us run by you.

Mixed 50 Sim Boxes

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Good evening everyone, hope you are all well. My idea is about the 50 sims in a box.

Problem

At the moment, when you order a box of 50 sims from giffgaff you either choose nano or dual sims for all 50 sims however I find this can be rather impractical when I use a mixture of both each month.

My limit is 80 so I cannot order 1 box of each so therefore must order one box of sims and then stock up on the other type by ordering lots of sims in batches of three which is rather time consuming!

I imagine this is a problem for many recruiters especially if your limit is only 50 as then you cannot get any of the other type.

Solution

As a solution, giffgaff could offer half half boxes with both types of sim card in or even a system whereby you could choose how many of each type you would like?

What do you all think?
Hannah

EDIT: Very good point by @solid247, this idea will also save postage money for giffgaff, as they could send out the mixed boxes instead of having to send out one 50sim box and many batches of 3.

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Official Update: We'll be talking to Naiha about what we can offer members in terms of more flexibility however processing Sim Boxes takes a lot of work at the warehouse, and one new box, let alone a few that members could chose would take work to map and implement when it's believed this Idea only affects a very small amount of members (super recruiters). We do recognise that it's a sensible Idea and will see if we can offer flexibility a different way then through our warehouse.

Giffgaff Burns night haggis promo

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I may have left this idea a bit late to implement it for this year, but how about a giffgaff Burns night great haggis give away.

Anyone who activates a sim between now and Burns night (25th Jan) gets entered into a draw to win a giffgaff branded haggis.
We already had the halloween blood and guts thing, now the Burns night, heart and lungs promotion!

And in the spirit of mutual giving, there's a fair chance that the recipient will give it away to someone else, if they don't like the idea of eating entrails

Status:

This Idea is entering the Vault. This means at the time of posting it wasn't popular with our members, however we encourage you to re-port this Idea now as reassessing demand is healthy - times and technology change and you never know. Thanks for keeping us run by you.

let's dance for Giffgaff support lol

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I have a great idea everyone with Giffgaff hoodies all meet up, perform dancing in the street in public yeah advertising Giffgaff with our hoodie for someone to film and make us famous on YouTube, hoods can be put up so ur face ain't in the Cam if your Cam shy but come on a think it would be hilarious to do and fun, plus would boost Giffgaff, also educators should take part too what u all think, am I having a mad moment lol

Status:

This Idea is entering the Vault. This means at the time of posting it wasn't popular with our members, however we encourage you to re-port this Idea now as reassessing demand is healthy - times and technology change and you never know. Thanks for keeping us run by you.

No more SMS from giffgaff if you've ported out.

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After 2 years on giffgaff, I ported out to 3 (wow, 3G everywhere!). A few weeks later I got a text saying "your free giffgaff to giffgaff calls will expire in 7 days. Top up to keep them..."

Idea: If someone leaves giffgaff, they shuold not be contacted via SMS from giffgaff.

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Hey folks, this is what we already do - ported out members are excluded from our comms. We had an error this month where a few ported out members were included, and we fixed this quickly. Hope this helps.

multiple sims one account-Familybags idea

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http://community.giffgaff.com/t5/Contribute-Innovation-Promotion/A-split-shared-goodybag-idea/m-p/11...

Ok I thought about this idea a while ago trying to work it out but after much thinking I've decided to keep it simple and if people like it then maybe they can suggest how to go about implementing it or we can leave the tech up to giffgaff.

The link shows some support when I researched the idea in contribute.

So the idea. Well it's the ability to be able to have a goodybag that is brought by one person but it can be shared between multiple sims, say from two and up to four or maybe even more depending on how great a need if the idea took off.

Say for instance you could buy a £20 goodybag but split it between four different sims, say for a family of four. Each sim would get 500 minutes, unlimited texts, unlimited data and the usual stuff.

For two people the goodybag would be split, 1000 mins each ect.

Now obviously giffgaff need to get something out of it if we are so i suggest a higher price for these 'familybags' maybe £30 for the one with four sims on and £25 for the one with two sims on?

You see a lot of people asking if they can have more than one sim per account so there's obviously a demand for it and after doing a bit of research on the subject see it's something the Americans do quite successfully!

At the same time maybe there could be a way to have an account with two sims on so one is for a goodybag and the other to control a gigabag from as this is something else you often see asked about in the community.

The obvious benefits of this are giffgaff get a whole different market interested with family's been able to share and couples ect plus we get it a little cheaper buy clubbing together.

So comments please?

Edited: Grammar

EDITED : *** UPDATE*** Just to quickly say giffgaff have responded "not for us" on this particular idea but the thing is people are still awarding Kudo and support for it on a daily basis. Giffgaffs reasoning is there's not enough demand for it but there clearly are people that want this kind of service. Also lots of people want multiple sims from one account mainly so one person can control the whole family's phone costs. This idea almost guarantees that if one member of a family joins giffgaff and these kind of goodybags are available that the rest of there family are more likely to join so I do think giffgaff have been a bit hasty on this one! I say this is one way of killing two birds with one stone so I'm turning this more into a kind of petition now so let's try and change giffgaffs mind by showing your support for this idea. Kudo are great as that's what makes gg take notice but comments are appreciated too! So let's see if we can get 'the mobile run by us' to change there mind?

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Official Update: Family goodybags isn't a product we want to pursue. They are popular in the US because mobile is so expensive over there, but we believe after market research that they won't do well in the UK. The technical implementation of this would be too much for the benefit outlined above. However we do want to bring multiple account management to giffgaff - it's something our Member Experience Team have been championing internally now for a long time, and we'll be investigating alternatives.

User	Kudos Count
wjack2010	199
alicepowell	181
bmw4175	129
bethanaaay	108
bertiebat	104