Submit: Great giffgaff Ideas

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"Is GiffGaff Cheaper? Button

Status: New Idea
by fmountford on ‎29-09-2014 13:55

I have just been looking at the article below and loved it particuarly at the table outlining the fact that buying outright is cheaper, its an excersise i do before making a phone purchase.


I thought it would be great for GG to produce a calculator, so that cusotmers can key in their current or top 3 packages they are researching such as initial phone cost, Mins, Texts and Data and automatically calculates the tarrif cost and 12 & 24 month total cost, it can then automatically include the equvalent purchase of a giffgaff phone and goodybag.


A link or button called "Is GiffGaff Cheaper?" or similar could be included on every phone detail page or a simple static table with 3-4 illustrations


We kind of do this for the PAYG side of things with comparisons to the other major networks but maybe also be put on the goodybag pages too.

0 Kudos

Customer Service.

Status: New Idea
by seantad1999 on ‎26-09-2014 17:45
giffgaff should have a customer service that we can ring if were having problems. It would benefit me and maybe others because when I contact an agent, I can't always understand text writing. It would be great idea if giffgaff were able to do this. Thanks :smileyhappy:

Option to have an business line

Status: New Idea
by coleslaw123 on ‎25-09-2014 04:26
At present there are no business line options for existing customer. I currently need a business telephone line and need to go to another provider for this service something which I would prefer not to do.
0 Kudos

Offer the Sharp Aquos Crystal for sale

Status: New Idea
by mburv on ‎22-09-2014 21:41

I was just thinking, i'd love to purchase one through giffgaff and i'm sure others would too!


The handset has a premium edge to edge look but a down to earth cost. I think it would be perfect for the budget concious giffgaffers out there, and people who just want something different.


Sharp haven't announced plans to release it outside of Japan or the US yet, but maybe giffgaff could strike up a relationship with Sharp in order to bring the phone over to the UK. Possibly it could even become a giffgaff exclusive!


Aquos Crystal on the official Sharp US website:


Birthday special

Status: New Idea
by william_li on ‎19-09-2014 19:24
If giffgaff offer something special eg free mobile data a day, a birthday card on user's birthday or giffgaff birthday, would it make customers feel warm?
They may feel giffgaff do care them or think giffgaff gives them surprises.

Student discount

Status: New Idea
by tomgrant95 on ‎19-09-2014 18:47
not sure how viable this is but a lot of people I know on GiffGaff are students, and the brand seems to be marketed towards the younger, more tech savvy market, and while it seems to be popular enough, a student discount would definitely drum up more business

Community Resources

Status: New Idea
by deanljbirch on ‎08-09-2014 13:35

Although giffgaff provide us with a selection of banners to use within the community, however, these are really generic. There's also a seperate page to access useful documents (Spread giffgaff).


As a website and graphic designer I have to create a variety of banners for clients. Quite recenctly I've started designing some for the giffgaff community (see here) and will continue to do so to assist my fellow users.


It would be ideal if giffgaff could create a section on the community to allow users to add they're designs for others to use. It would also be ideal if giffgaff could produce/provide some resources such as logos and psd files.


Hope i can gain some backing,

Deano :smileyhappy:


Why not check out my other ideas?

Thanks for having the time to check out my idea,

Deano :smileyhappy:

0 Kudos

Open GiffGaff, Power of Community

Status: New Idea
by milestone1 on ‎07-09-2014 14:39
Can giffgaff tell us directly how much each "unit" as in call minute, text and data costs them.
We know they are charged for traffic, line rental etc and then there's upkeep costs and also people have to be paid.
We all know that people need to make a living, there's no shame in that, we are happy to pay those people through our contribution.
So, how about we use the power and skill of this community to advance this network and service provision as a whole.
We already get money off for contributing here....
0 Kudos

For new customers

Status: New Idea
by ccm121 on ‎31-08-2014 18:29
Send out a goodbag with their sim to welcome them to giffgaff, have car stuff or whatever, then you will be able to advertise through your customers as well as reward them for joining and being with giffgaff :smileyhappy:
0 Kudos

Have work goodybag(s)

Status: New Idea
by ccm121 on ‎31-08-2014 17:48
Goodybags should be all about the people whether it be for work or personal use, the work side doesn't require data, just minutes and maybe texts dependant on what they do so the idea is why not give the countries workforce a chance at trying something new, a goodybag selection designed for them.

Mobile data

Status: New Idea
by ccm121 on ‎31-08-2014 17:44
I see people in the forums asking about how to teather and use their personal hotspot so why not join the mobile data side of things, start it off at 3gb, 5gb, 9gb a month and see how it goes as a trial basis, give the people what they would like, because it saves their phone data and gives them the opportunity to use their data on the go or for their devices in the home.

New £5 Goodybag

Status: New Idea
by theste123 on ‎27-08-2014 23:40



It would be great if the data was just a little bit higher on the £5 goodybag. The 20MB that is offer on the goodybag is very low and even for every light users of mobile data, you can very easy burn right through that. I think the texts and minutes are just find, but I think the data needs to be 50mb or 100mb for this day and age.


What do you guy/gals think ??


Family Goodybags.

Status: New Idea
by trainedspider on ‎26-08-2014 15:33
Could Giffgaff add a family goody bag which allows multiple SIM cards and multiple credit and/or debit cards to be added to one account.
0 Kudos

Xperia T3

Status: New Idea
by pbaumann on ‎26-08-2014 00:28
Being able to buy The Sony Xperia T3 on giffgaff.
0 Kudos


Status: New Idea
by alexmm on ‎22-08-2014 15:54

I guess in 2014 we all are cursed by our dependency on WhatsApp, skype, emails, etc.


Don't you think it would be a great idea if giffgaff joined what major phone netwoks already do and offered roaming data bundles?


We do need affordable data fees when going abroad!


Top up £5 rather than £10

Status: New Idea
by cyclejackson on ‎19-08-2014 15:45
Minimum top up should be £5 not £10
Giffgaff needs to change that

£7.50 goodybag edit

Status: New Idea
by theditchman on ‎07-08-2014 16:13
I think it would be good if the £7.50 goodybag had more data in it. I use quite a bit of data but not too much, but 250 is not enough. Maybe put the mins down to 150 and keep the texts the same but for the 50 less mins, put in another 200 MB of data. I know giffgaff have been having problems with data usage but the more people they bring in, the more money they can spend on making the network able to handle more data. --Theditchman

Top up £5

Status: New Idea
by 78697 on ‎07-08-2014 04:50
We should be able to purchase £5 airtime credit rather than £10 (minimum).


Me as the voice-over guy on Voicemail :)

Status: New Idea
by flaxvert on ‎06-08-2014 13:03

It has been suggested in this thread Click Here About getting a member to be the voice of giffgaff on the voice mail and other menus side of things on this inetwork run by us.  I did the voice over in the video as well as many other vids already. We are not too sure if this is definitely possible or not but I've been asked by a couple of peeps to drum up support :smileyhappy: Please let me know your thoughts and kudos if you think it would be a 'marvellous'  idea! Cheers,




 (From the link)


When logging in to top up, I go to the 'my giffgaff' page. I want to simply buy a goodybag, not top up with credit. It isn't completely obvious as a newcomer how I would do that, at least since the website revamp. The tab that says 'top up' takes you to the relevant page but there should be a separate tab on this page that says 'purchase goodybag (via credit/debit card/converting balance)' or something similar.

This is a very small and fussy sounding idea but it is part of a communications problem that giffgaff have never really fully cracked, namely the relationship between credit and goodybags. From the forum it is clear many people still seem to think for example that topping up the necessary amount will give you the benefits of a certain priced goodybag without actually converting the credit, or that by selecting a goodybag you keep the credit for additional payg credit.
Status: Idea Vault

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