Keep it simple, there are too many similar packages & now the addition of 4G adds another layer.
So 4G goodybags should be speedybags to keep things simpler.
You know it makes sense.
Today, the 4G goodybags were announced in this blog post: http://community.giffgaff.com/t5/Blog/4G-Launch-Up
This idea is not about changes to the goodybags, but actually how they'll be marketed.
Giffgaff have created 4 goodybags that include 4G internet. These are priced at £10, £10, £12 and £15. These fall in line with the current 3G goodybags also priced at £10, £12 and £15.
However, they have different contents. For example, the 3G £10 goodybag curretly has 500 mins, unlimited texts and 1GB data. But the 4G £10 goodybag for non-existing members will have 250 mins, unlimited texts and 500MB data.
My thought was that this could soon become very confusing. As pointed out by @essie112mm the BB Add-On/Blackberry Plan situation has all become a bit complex recently, and it would be ideal to avoid the same problem again.
Idea: To market the 4G goodybags with a different name. We would have goodybags, gigabags and '4Gbags' (or something similar).
Cost: Not a lot, just a bit of thinking about it really
How it would help: It would mean that giffgaff newbies who don't regularly use the website don't get confused. Threads on Help & Support will be clearer making it easier to help those who need it without having to ask more questions.
'Goodyb4gs' or 'Chattyb4gs' by @stevepritchard
'Superbag' by @mattsmith100
'Smartbag' by @essie112mm
'4Gigabag' or '4Goodybag' by @bonzo123
As you all may know, giffgaff has finally released their own App. I was wondering if they could make it better by allowing users to set instant notifications for various things, e.g. when someone replies to their subscribed threads, the member gets a Kudo, one of their answers is set the best answer or even when their balance is about to run out?
Just thought it would be useful for Giffgaff to update the 4g page and give a realistic estimated timeframe for the different stages of the 4g roll out. Just to give us users a better idea of when we can expect gg to give us 4g
Milestones such as the new iPhone settings could also be added as Giffgaff gets ready, so we know there is actual progress going on
Festivals. Thousands of people in a field and lots of people losing phones and having flat batteries, and a few stolen to boot, WHy don't giff gaff have a tend at festivals where you sell very basic charged phones with a giff gaff sim? You can also supply the sims on their own, and use the tent as PR outreach too, but essentially, the idea is to provide a service so that people can get connected again if they lose their phone,
Most mobile shops sell really cheap phones for less than a tenner with the top up - even less than a fiver. These are the sort I am talking about - to use as a temporary measure in case of emergencies. And the battery life is days not hours which is ideal for the festival situation! There can be a return post label too if people want to recycle them after the festival, but it will help people keep in contact with each other, and not lose their mates which can be a disaster!
The tent can also perhaps provide charging facilities for a fee - which will bring lots of peole there and whilst they are waiting they can find out about the awesomeness of giff gaff.
I think giff gaff at festivals woudl work on a number of levels.
We get countless questions on the forum from members who have not purchased the Balckberry add-on and who are unable to do so until their next goodybag renewal. Their frustration is eveident and compounded by their inability to rememdy the situation.
I would like to propose a 'BlackBerry plan inclusive' goodybag.
- Increased revenue to giffgaff (no missed 'add-on' opportunities).
- Increased customer delight.
- Fewer questions to the community
- Fewer question to agents, releasing them for other contacts.
I believe that the 'BB goodybag' - perhaps only available at a limited selection of values - will increase customer satisfaction. This will not negate the separate BB add-on for those who choose to buy this but would be a complementary product offering which can be recurred or changed just like any other goodybag.
Your thoughts please and support if you think it a viable idea..
Hi all. I was just over in the middle tab up there checking out the blog, the new one from handy giffgaff staffer valerie_86 but I don't really know who Valerie is. I pressume that she's part of the business / finance team because she's posted a few times on things of that nature.
I propose that the generic rank 'handy giffgaff staffer' be a little less used and something more appropriate to the role of the staffer be used to give a better idea of who's posting and what they do at giffgaff. I think that this would make it a little clearer especially in blogs. With staff numbers increasing there's less need for a generic rank these days.
How hard is it to do?
Not very hard I'd have thought
A long time ago (must be at least 2 years ago) giffgaff offered unlimited everything.....calls, texts the lot.
Since then, a number of mobile companies have launched 'unlimited' calls on 30 day contracts, and now that giffgaff has more customers then should this goodybag be reviewed?
Obviously 30 day contracts require credit checks, and a majority of people fail these for 1 reason or another but the market must be available for other networks to offer these packages.
The downside is that giffgaff have to pay 02 for the data, calls and texts but giffgaff are probably already doing this for the giffgaff to giffgaff calls.
It used to cost £25 for the goodybag. Could the cost stay the same and remain competative?
I was just wondering it would be amazing if we could have a pay monthly contract for the Z1 Compact. I personally appreciate the size better than its predecessor and i'm sure a lot of peeps feel the same way!
^-^ So whatcha think? lol finally found the right place to post this !
I propose reducing the goodybags by 5p, so that the £10 goodybag is £9.95
£9.90 might be even better- enough left for one call.
When buying with a card, where the glitch isn't a problem, still charge £10 but give 10p airtime credit. This will encourage people not to have zero credit.
Good evening everyone, hope you are all well. My idea is about the 50 sims in a box.
At the moment, when you order a box of 50 sims from giffgaff you either choose nano or dual sims for all 50 sims however I find this can be rather impractical when I use a mixture of both each month.
My limit is 80 so I cannot order 1 box of each so therefore must order one box of sims and then stock up on the other type by ordering lots of sims in batches of three which is rather time consuming!
I imagine this is a problem for many recruiters especially if your limit is only 50 as then you cannot get any of the other type.
As a solution, giffgaff could offer half half boxes with both types of sim card in or even a system whereby you could choose how many of each type you would like?
What do you all think?
EDIT: Very good point by @solid247, this idea will also save postage money for giffgaff, as they could send out the mixed boxes instead of having to send out one 50sim box and many batches of 3.
I may have left this idea a bit late to implement it for this year, but how about a giffgaff Burns night great haggis give away.
Anyone who activates a sim between now and Burns night (25th Jan) gets entered into a draw to win a giffgaff branded haggis.
We already had the halloween blood and guts thing, now the Burns night, heart and lungs promotion!
And in the spirit of mutual giving, there's a fair chance that the recipient will give it away to someone else, if they don't like the idea of eating entrails
After 2 years on giffgaff, I ported out to 3 (wow, 3G everywhere!). A few weeks later I got a text saying "your free giffgaff to giffgaff calls will expire in 7 days. Top up to keep them..."
Idea: If someone leaves giffgaff, they shuold not be contacted via SMS from giffgaff.
Ok I thought about this idea a while ago trying to work it out but after much thinking I've decided to keep it simple and if people like it then maybe they can suggest how to go about implementing it or we can leave the tech up to giffgaff.
The link shows some support when I researched the idea in contribute.
So the idea. Well it's the ability to be able to have a goodybag that is brought by one person but it can be shared between multiple sims, say from two and up to four or maybe even more depending on how great a need if the idea took off.
Say for instance you could buy a £20 goodybag but split it between four different sims, say for a family of four. Each sim would get 500 minutes, unlimited texts, unlimited data and the usual stuff.
For two people the goodybag would be split, 1000 mins each ect.
Now obviously giffgaff need to get something out of it if we are so i suggest a higher price for these 'familybags' maybe £30 for the one with four sims on and £25 for the one with two sims on?
You see a lot of people asking if they can have more than one sim per account so there's obviously a demand for it and after doing a bit of research on the subject see it's something the Americans do quite successfully!
At the same time maybe there could be a way to have an account with two sims on so one is for a goodybag and the other to control a gigabag from as this is something else you often see asked about in the community.
The obvious benefits of this are giffgaff get a whole different market interested with family's been able to share and couples ect plus we get it a little cheaper buy clubbing together.
So comments please?
Edited: GrammarEDITED : *** UPDATE*** Just to quickly say giffgaff have responded "not for us" on this particular idea but the thing is people are still awarding Kudo and support for it on a daily basis. Giffgaffs reasoning is there's not enough demand for it but there clearly are people that want this kind of service. Also lots of people want multiple sims from one account mainly so one person can control the whole family's phone costs. This idea almost guarantees that if one member of a family joins giffgaff and these kind of goodybags are available that the rest of there family are more likely to join so I do think giffgaff have been a bit hasty on this one! I say this is one way of killing two birds with one stone so I'm turning this more into a kind of petition now so let's try and change giffgaffs mind by showing your support for this idea. Kudo are great as that's what makes gg take notice but comments are appreciated too! So let's see if we can get 'the mobile run by us' to change there mind?