I was in Colombia for 10 days recently and couldn't access my voicemail:
- 443 simply didn't work;
- I hadn't set up PIN access to my voicemail and would be a bit reluctant to incur the charges that would involve.
That got me thinking: why not make voicemails available as sound files online? You go online (usually free in your hotel using wifi), log into your account, click on the voicemail message link and listen to it through your speakers or headphone. That way, it's free and you still have voicemail access in far-flung places where 443 doesn't work.
I don't know about you, but I have a partner who is also on GG. Great! we have practically unlimited calls and texts to each other. well it is until you realise that its 3 hours into a call and you have no minutes/credit left.
I petition GG to add an auto cut off to each call GG-GG of one hour as I have now wasted almost £100 on this.
giffgaff already have this implemented when one has no credit, so being cut off is something that happens as it is if you have no minutes/credit.
I also have decided to ask for it to be an opt in service due to the comments below thanks!
remember to get ideas noticed they need Kudos, to get them noticed give them kudos.
I do hope you will all support this
Under Section 12.1 of the giffgaff terms and conditions, Your SIM card will be disconnected if your account has been completely inactive for a period of six months (http://giffgaff.com/boiler-plate/terms#Youruseofth
I propose that during December & January NO sim card will be disconnected, we currently live in a country with an ever increasing ageing population, lets try and do our very best for our
most vulnerable members of our community by showing them we care. Some elderly members may only receive 1-2 calls a year from loved ones abroad so may not top up or use there hansets very often so this will allow us to show everyone we have a heart. "a giffgaff heart"
Secondly as the colder weather gets worse each year we would be supporting our elderly & disabled members to have that extra lifeline to there families should they have any emergencies (that arent 999 ones of course).
This im sure could be implimented very easily by giffgaff and in time to really make a difference this christmas.
Please support this and show that we do care.
After getting involved in the "Guiding principles for Ideas in 2014" thread it occured to me.
Why not have giffgaff deliver a personalised package to each member stating ideas they might be interested in?
This way members get to know and support ideas they'd like which leads to a better experience with giffgaff for them. This could be sent out monthly by email (Like your monthly usage statement) depending on the areas of giffgaff you frequent most often. So if there was a way giffgaff could identify the areas you had been really involved in, such as the 4G consultations, they could possibly send you a link to the idea "4G at no extra cost" which is actually under consideration at the moment. A mock up message could go:
Hello *insert username* at giffgaff we encourage our members to get involved and help giffgaff get better by suggesting ideas. Since you've been involved in *insert activity* we think you might like to support these ideas *insert links to ideas*
Members could opt in by accepting "You're happy to get info and offers from giffgaff" in your contact permissions. Maybe this personalised package could be sent with your monthly usage statement. If giffgaff offered this package to each member the ideas board would really light up and get going. It's possible that ideas that loads of giffgaffers would love are being ignored because they simply don't know about them! So in conclusion:
Every month giffgaff should send out a personalised package to each member with links to ideas they might like to support depending on their recent activity. This message could be included with the monthly usage statement and they could even complement each other if there was a proposal to increase minutes on a certain goodybag or what not.
Thank you for taking your time to read this; I'd really love to hear any awesome ideas or suggestions you guys have about this Thank you to @hazel22 for encouraging me to propose this idea
Edit: Spelling & Grammar
Tmobile had the MDA range, that were their own branded HTCs, and there was the massively popular Orange San Franciscos that were probably bought by more people off than on the Orange network.
So instead of a repeat of the most popular mobile used across all networks but sold on only one and sporting the orange square on the back (despite being unlikely it had ever been used on that network) why not have a giffgaff branded mobile in the same sense.
Other than the entirely obvious one of free advertising, it could also mean the community could pick out a spec they liked (including dual sim as mentioned in my other idea) and the manufactures of the ones in greatest demand could be approached and asked about a branding (to suit UK frequencies etc).
Also, if the only mainstream UK mobile company bringing dual sim smart phones into the UK was giffgaff, then there would be no shortage of people buying from here, and flashing the back logo to folk each time they made a call,
Eventually if you create enough demand, you can even guide the entire spec of a phone from scratch.
Anyone see any problems, or ways to improve on this idea?
This is a very basic idea and I would imagine that all members would benefit from it. When a member has a question about their account and goes to Ask an Agent, there should just be a box for submitting the problem/quesion without the need to answer set questions that are either difficult to answer or irrelevant to the member's problem/question.
Obviously the agent needs as much detail as possible regarding dates, amounts etc. so this should be stated at the top.
This suggestion arises out of my own difficulty in finally submitting my question in a way that the form would accept. I ended up having to put answers about balances, dates and where calls were made to that made no sense and had nothing to do with my question, just to get the form accepted and sent.
Giffgaff has just implemented the exhaust SMS systems which sends you a text when you have used up the whole of your goody bag. See here. This seems a really good idea however the system doesn't tell you when you have run out of free giffgaff to giffgaff texts and calls. This can easy catch people out that use the free calls alot. They can suddenly find that they have been charged alot for a call they expected to be free.
Therefore I am suggesting that the exhaust SMS system is updated so it sends a sms to you when your giffgaff to giffgaff calls run out. Something like this I think would be fine "A quick heads up: Just so you know, your free giffgaff to giffgaff calls and texts have ended. To extend your free giffgaff to giffgaff calls and texts just top up. Your balance is 10.00. Cheers, giffgaff"
I was thinking about a idea that may change what 'run by us' means.
Looking at the member experiance outage compensation had played a vital role in getting projects a head start. So i thought maybe every payback period, their can be a pot set up from us (the community) to contribute some payback towards the pot and the most popular ideas that are in the idea board, get. a second vote of prority (like that was done recently) and those people that contribute get exclusives on whats happening.
I know your thinking giffgaff should do this anyway. But think maybe if we can get this pot to be successful how much difference would it make on pricings of various.
Even a pound or 1p can go along way. to helping ideas come out of the shell.
Its a far fetched idea but i might as put it out their. (i know their might be similar ideas out their)
All feedback is welcomed
Just a thought but when a newcomer comes on to the help forum or in OT to say they are new and hello, i say to them Go and visit the reception and say hi where you will get a friendly welcome response! http://community.giffgaff.com/t5/Welcome-News/Intr
So maybe instead call it Reception, or Reception - introduce yourself. Pretty much any business we go to we deal with the reception first.
Quite simply the above, I (embarrasingly) never knew we actually had one untill I found out from a comment off my initial thread saying that we should have a quote button.
Looking in the comments, it was apparent that other people weren't aware we had one either. This could be resloved by simply putting a "quote button on the thread" like below (please excuse the bad pain job)
*Thanks endorphin for the picture.
In light of the discussion opened up by stevie_sg in relation to disabilities, I propose that the Simcard activation code be imprinted in braille to assist those visually impaired.
Braille is not only used by the totally blind, but also those who suffer from partial blindness or other sight issues.
It seems common sense to me to have the number printed as it is now (though darker font would be better ) and in braille.
A similar point was raised by mwhapples way back in March 2012 that is up for "Future Review", but that concerns sending the activation code via email so that it can be read by screenreaders.
This is suggesting having the ability to "see" it direct from the card or a section of the packaging having the activation code embossed in braille on a tear off section (this bit added thanks to brulaw - as it would seem an easier solution to print on paper / card rather than plastic ) - Thankyou Bruce!!!
Second (and last) edit - there will be no more
As a result of cim's input and thoughts, the additional text is now added: Thankyou cim
Not sure the logistics or costs of this but perhaps a braille printed label or insert could be added on request when a SIM is sent out - and maybe printed in larger characters at the same time for both OCR and increased legibility for those with vision impairment
Thanks for reading, and hopefully any support offered for this will go a long way to improving Member Experience, which is the aim of Stevie's thread
As I previously posted on this contribute thread the preview facility is now available on Lithium and I'd like it to be available on giffgaff ASAP please.
The basic idea is that you can preview a thread by hovering on the thread title which instantly gives you a preview pop up containing the contents of the topic. Very useful and much quicker than opening the thread especially if you are searching on a particular subject.
So though I didn't post the original idea (which wasn't possible at the time), a couple of educators have said they would like it posted as an idea to gauge it's popularity I presume.
So I for one would love to get this impemented ASAP, so you know what you need to do if you do too!
Hey folks, the above idea received some interest in our Revived Ideas Thread this week, but the original only has 7 Kudos, so what I'd like to do is assess current demand for us looking into this so I can take the new Kudos result into the meeting.
Simply - letting us worry about what's possible, and what might be spammy.
Would you personally like a text message to inform you when there's a servce issue that affects you?
Following the blog post by @timo_t Guiding principles for Ideas http://community.giffgaff.com/t5/Blog/Guiding-prin
This idea is simple, give the Ideas board more prominence and make it available in more places. I could have listed numerous places the Ideas board could be promoted but decided to keep it to one place, the one place nearly every member visits, the "My giffgaff" dashboard.
The dashboard has a section devoted to "My Community", it currently lists the latest community posts and Blog posts.
How about adding a new box listing the latest Ideas to the community section of the "My giffgaff" dashboard?
EDIT: Spelling corrected
EDIT: 05/12/2013 - Mock-up removed from spoiler
*****Please note that a similar idea had been posted originally however these differ in a variety of ways, you can view this idea here*****
As you may know mast issues is the responsibility of the network operator (in our case O2) however there doesnt appear to be a way for giffgaff members to report these issues, some are waiting weeks / months before it eventually comes back on, this isnt fair for these members affected and we could do more to help them. These issues cant be reported direct to O2 as they wont acknowledge giffgaff members as there customers & a few have tried to report this through ofcom and have failed.
I propose a new option within the "ask an agent" section where members can report issues with signal etc after first trying the usual sulutions (APN setting, Rebooting Phone, Manual Roams, trying Sim in other phone, service checkers etc).
This idea will give benefits on both sides of the fence:
- Retention of existing members (less members leaving due to service issues)
- A great reporting system to allow feedback to O2 on signal issues.
- Better awareness of signal issues.
- members knowing that its reported and somethings being done.
- Allow members to browse through issues ensuring giffgaff are open and fair.
- Allow members to better understand that this issue is not the GIFFGAFF service being down (crazy posts on help & support)
If you feel that this will benefit the members, please support it.
giffgaff are an excellent value for money service but lets make it even better
Thanks for reading this.
There are a number if members who feel we should not even be talking about this before we see how the phones work,fair point however this is just an idea and isn't costing giffgaff anything to see what we would like for stage two. So forward I will go.
Tablets well that's been one that's been asked about quite a bit and there's a huge variety of both wifi and ones requiring a sim. There's plenty there too choose from basic low end ones from £50 to the iPads at dizzy heights. My thinking is tablets possibly could wait until next year quarter 2/3 as its already missed Christmas 2013.
Accessories such as phone cases chargers sd cards screen protectors I think they are a must and possibly should have been already included. However price will be very important I've bought a nextus 5 but yet to buy a case as I was put off by the prices on release, I've got a nice pink soc though that fits it for now.
Dongles and mifi units well with the gigabags they are ideal and a fair priced mifi would go down well with any wifi tablet
Payback that's been thrown in as it was on Kim reply to me about an ideas post in fact his words were " payback redemption into handsets"
I'm sure lots of us would like payback to be able to be used for purchases but in what what manner?
Only being able to use if your payback covers the whole cost
Being able to use part of your payback towards the cost
Having payback allocated to your costs but with an extra incentive of 1 point counting as more than 1p
Just a few ideas that pop into mind I'm sure there's lots more. I know this is possibly technically a bit of a minefield but Hazel always says not to let that stop us
I also worry about this encouraging what is known as payback chasing ( not an official term I would add )
Kim also mentioned handset recycling, now would that mean sending in your phone and getting x points allocated to your payback / account or just to send in old defunct phones for controlled recycling to help charity or can we have both ?
Might as well have both I say sometimes a really old phone that broken could be recycled and maybe a small donation to charity made, that fits well with giffgaffs ethos.
Then we have the cex type deals where you send in your phone and get an offer made on it.
I'm hesitant on this one I know members would like to buy refurbished phones at cheaper than new prices and to be able to sell on their own phone without hassle but for the purpose of a stage two I think this can wait. What do you thing on that ?
Finally the last thing I've not yet covered on Kim's list was handset comparison, I don't personally bother with them too much as I usually know what I want ( thankfully apple make it easy ) but recently I was looking at the nexus phones and the lgg2 it was useful and I then bought the nexus 5 knowing I was getting a good phone for the price.
I certainly think they should be on the selling site but should it be a comparison of spec or members experience.
Lots and lots in this idea, it isn't an idea for next week to be psyched though and implemented by the year end its to be forward thinking and planning and laying out what we would like with what is possible.
As much as I'd like tablets to be top of the list I think accessories should be there but also payback linking. I suspect more sales will be made if payback is linked to purchases in some way.
"Candidates are candidates, no commitment yet. It would be great to get a feel for the priority order ......."
This isn't about waiting for how the sales of the phones goes if they fail totally then no way would any of this idea be implemented. However giffgaff do need to be prepared for a next step and this is part of that preparation. Its an exciting future for giffgaff as they approach the final year of O2 funding. Mike says the company is on track so let's help lay the track for the future
( ps what I really want is next year to be able to pre order my iPad air 2 using my pay back at 1point to 2p and have it delivered at 8 am on day if release ..... I can dream !!!)
Payment system issues bad enough. However they seem to get exacerbated by people not realising the payment system is on a go slow - who then go on to try again multiple times. This further clogs up the already ailing payment system, and then goes on to further strain the agent system once they realise there are multiple charges on their bank account.
If someone tries to post the same thing on the forum within a certain time period then they get a "flooding" message that stops the duplicate. Not certain of the technical feasibility, but a similar thing on topup would at least reduce the frequency of multiple payments going through if there is a system issue and the first attempt seems to fail.
Something along the lines of :
"You are trying to topup within X minutes of previously topping up. It may be that your previous topup is slow in showing, please check with your bank before trying again to help prevent unwanted multiple payments "
An issue regarding the HTC One mobile phone charger was raised here recently
It was then suggested I post an idea to have extra information added to the HTC phone page advising members that when putting the charger together you will need to make sure the HTC logo is inline with the longer black earth terminal pin - if the charger fails to work give the top half a little twist and it should then work
This issue is quite a common one from a search I have conducted on the Internet however other users were unaware of the simple solution of twisting the charger to make a proper connection inside......!
Please support the idea as it should help out members buying these mobiles on this site
Thank you to giffgaff Educator Hazel22 for suggesting I post this idea
Edit: Just incase you are unaware some charges arrive in 2 halves and must be pushed together
You need to make sure the 2 havles are alined properly so that a connection is made otherwsie you may think it might not be working
Edit: Here is a short video of the charger, towards the end of the video you can see the how the charger actually goes together with a twisting motion
I can now see why an issue like a member thinking the charger is not working may arise
The 2 halves may be keyed but you can mount it the wrong way round and it will not work
Also if you do not twist it completely into place it will also not work
Edit: Here are some pictures of the HTC UK charger
Edit: I think it is only an issue with the UK type charger, the majority of HTC chargers have two prongs like the travel adapters and are easier to put together
The phone uses the microUSB cable, which means it’ll work with many chargers for other devices, so if you do have an issue with HTC charger you can just use another Mobile Mains Charger that has the common USB port
I've seen many posts on help asking where are their 500 payback points/£5 when they have recruited a new giffgaffer...... often they think there is a problem with the system and some are quite angry.
This is caused by receiving the 'X has been giffgaffed' email and newsfeeds which don't explain that the payback points are only added onto the account when the payback process for that month has been run (around the 5th of the following month).
Email current copy is as follows:
Thanks for helping to grow giffgaff. You've earned yourself 500 Payback points for your trouble, which you could turn into £5 cash in the next Payback period at the end of November 2013.
Suggest adding a sentence such as this:
Thanks for helping to grow giffgaff. You've earned yourself 500 Payback points for your trouble, which you could turn into £5 cash in the next Payback period at the end of November 2013. These points will be included into your payback around 5th of next month when all the points for this calendar month are added to the accounts.
Thought that rather than create a completely new idea that I would also add for the newsfeed to be changed also.
Newsfeed current copy:
Your friend's been giffgaffed
Thanks for helping to grow giffgaff. Your friend has activated the SIM linked to your account, so you'll get 500 Payback points and your friend gets £5 credit too (credit applied within 24 hours of them activating their SIM). Happy days.
Your friend's been giffgaffed
Thanks for helping to grow giffgaff. Your friend has activated the SIM linked to your account, so you'll get 500 Payback points (added around 5th of next month) and your friend gets £5 credit too (credit applied within 24 hours of them activating their SIM). Happy days.
Small changes I know, but needed ones I feel to stop the confusion of when payback points are added to the account.
So as always comments and support always appreciated
A transparency report is an initiative that many companies undertake to report the annual government requests for account information from internet companies. giffgaff receive requests from government and law enforcement from time to time and th transparancy report gives some useful figures on how many are received and whether they were actioned or not (account access granted to law enforcement. I'd like to see giffgaff follow the trend set by some of the larger companies like Google, Apple and Twitter and start to publish annual figures on the requests they receive.
Some other transparency reports for you:
The reason is accountability pure and simple. UK government and law enforcement are pretty shocking at this sort of thing and always feature in the top 5 for countries. Most of the time the requests don't result in any information being given because the companies legal team deem there to be not enough grounds to disclose anything.
All companies should issue transparency reports as a matter of course, at least I think so
Why do this?
Because it's a good thing to have disclosure if at all possible, secrecy in government and law enforcement is bad in general.
How much will it cost?
Aside from the man hours required to write the thing I'd think that they'd all be on record already with the business intelligence or legal team, it's just a matter of publishing the figures