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hjs12

Receiving Information Messages

Status: New Idea
by hjs12 on ‎16-12-2014 01:02

Please bear with me:-

 

 A child has a Giff Gaff sim paid for by us & receives a text to inform them that the recurring Goodybag is about to "recur" but because the date on the payment card had expired it did not happen. The text was shown to another adult who did not understand & said it's a recurring Goodybag so don't worry! It consequentailly ran out & caused major problems & the phone now no longer has unlimited data as the old Goodybag is no longer available! Disappointing!

 

The Card & the e-mail address are mine so can ALL messages sent to the phone also be sent out to the stored e-mail address too so this problem can be overcome. Perhaps it could be an option box within the  "My Account" Tab that indicates whether you want ALL messages be sent to your phone only or to both phone & e-mail.

 

Thank you in advance for reading this message. x

 

From previous post, I noticed the first issue on conference calling was raised in 2010 and since then till now, there has not been any breakthrough on adding conference calling to the Network.

 

Please has anyone any update on Conference Calls addition to the Giffgaff Network? Other Networks have even the smaller networks like Lyca and Lebera. 

 

I believe many others would agree with me that conference calls be added to the Networks at least. A modification/condition could be attached like conference calls only to ones "National Region Numbers"

 

 If you agree show support below with the word "AGREE" :smileyvery-happy:

 

Spoiler
If you agree show support below with the word 'AGREE" :smileyvery-happy:
revjonty

text people who buy a 4g goodybag to let them know what to do

Status: New Idea
by revjonty ‎28-11-2014 04:52 - edited ‎28-11-2014 05:16

OK this idea is very simple.

Having just helped someone on the help forum who didn't know that to get there 4g data working they had to turn there data of and back on again. I propose that everyone who buys a 4G goodybag for the first time, gets sent a text message saying something along the lines of:

 

Wahoo! you've just bought a 4G goodybag!

Just so you know, it can take up to 24 hours for the data to come live.

You will also need to turn your data off and back on again before it kicks in.

Then you will be able to enjoy all the benefits of 4G

 

Obviously the text of this message needs finessing, but the basic idea would save a lot of frustration for those who haven't read all the information before they purchase the 4G goodybag (I'm sure many don't).

 

Please support (kudo) this idea if you think its worthwhile.

wolfieboy

Help and Support Labels

Status: New Idea
by wolfieboy on ‎08-12-2014 04:39
My suggestion is that we have help and support labels. Like we do in the help section.
Then in the search function we add the option to filter by label.
I think this will make hunting through threads.
Not only will it help filter irrelevant threads but it will help keep the help section a little bit more organized.

Kudos if you support my idea
figment_uk

"You cannot have two active SIMs"

Status: We’re Looking Into It
by figment_uk ‎04-07-2014 13:37 - edited ‎05-07-2014 20:40

Considering that many people now have multiple devices and therefore need multiple SIM cards, I feel that the SIM activation pages are very unhelpful and need to be more user friendly and intuitive, thereby improving the member experience.

 

As it stands right now, a member with an existing SIM entering an activation code whilst logged/logging into their account is greeted by the SIM Replacement (SIM swap) page, with the very unhelpful statement:

 

"You cannot have two active SIMs. Activating a new SIM will deactivate your current SIM." 

 

The member then has the option of continuing with a SIM swap, or backing out of the process. This results in members doing SIM swaps when they really wanted to change their number or register a second SIM, or backing out and not knowing where to go from here. This does nothing for the overall member experience, and causes members to become confused or frustrated by the whole process, and possibly them spending ages searching the knowledgebase or asking in the community.

 

The idea

I feel that this process could be much improved with a little modification to the current process flow, so that when an existing member enters the activation code from a new SIM they are presented with a series of option buttons or links, each taking or guiding them towards the correct path

 

For example

 

 I want to: Action
Move my number to a new SIM  Starts SIM swap procedure
Activate a replacement SIM  Explanation before starting SIM activation
Activate an extra SIM for another phone/device  Instructions to activate SIM on a new account
Change my number whilst keeping the same account  Instructions to change number via agents
Have an additional SIM on the same number  Explain this is not possible and give alternatives

 

Benefits:

 

  • Better overall member experience
  • Reduction in erroneous SIM activations, therefore reduction in cancellation requests
  • Reduction in Help & Support and agent questions relating to SIM activations

 

If you would like to see this idea implemented, please support it by clicking the Untitled-1.png button at the top-left of the idea

Status: We’re Looking Into It
Simple Idea for great benefit, this is brilliantly laid out - thanks Figment and everyone who supported it. This idea has preliminary gone pass our Head of Member Experience and our Member Experience change champion. Next steps is to be scoped as a project and prioritised. Thanks again. Nice One.
jordythomas97

Emergency Goodybag

Status: New Idea
by jordythomas97 on ‎03-12-2014 21:24
I think an Emergency Goodybag would be an amazing idea because It would help those that run out of credit and don't have enough money until pay day to get another Goodybag. How it will work: An Emergency Goodybag should be activated for a week once the current Goodybag has expired. This will help a lot and it will give the giffgaffers a better experience and good feedback. Please consider this idea.
lawarcbur79

free voicemail with or without credit

Status: New Idea
by lawarcbur79 on ‎31-07-2014 11:14

i think we should receive our voicemails free with or without credit as long as you have topped up in the last 3 months, there is nothing more frustrating than missing a call and you have used up all your mins, i think this could give giffgaff another edge again in the market.

stephenmiller

User made giffgaff advert

Status: New Idea
by stephenmiller on ‎08-11-2014 21:01

There have been a couple of attempts at making giffgaf videos, all revolving around talking heads reading a script spliced together. I have a different concept.

 

One reccuring theme of giffgaff is that members come from all walks of life; places like the top of Scotland to the most densely populated cities. From industrial, scientific, artistic and all other sorts of backgrounds and I finally figured out a way to showcase that diversity in an appealing and interesting way, through user submitted time lapse videos.

 

For the uninitiated here is a time lapse.

 

A Love Letter to Moab - Timelapse from Ron Risman on Vimeo.

 

The concept goes like this. Over a period of time encourage members to shoot time lapse video of anything that they want. Could be their home life, a cityscape, scenic / sky.or crowds moving through a city centre. This will be the basis of showing the lives, locations and experiences of the diverse userbase. Each scene may be accompanied by a caption showing the user and event or location + any specific details.

 

Time lapse can be as simple or as complicated as you want to make it and the staff should have a try beforehand and share best practices as well as make resources (like ways to get HD video to giffgaff) available as well as some tutorials and app suggestions. Mobile phone cameras make it easy to record any kind of media so that's a no-brainer.

 

The cost will be in time predominately as staff should ideally evaluate time lapse solutions and apps that deliver the best results. Getting video to giffgaff can be done in a number of ways, there's Dropbox and copy.com but just a postal address to send a DVD to can be a lot less hassle.

 

The benefit and end result will be a unique snapshot of both UK life and the diverse giffgaff userbase; utilising the crowd and the widespread availability of technology to share the workload and making an unpredictable and unexpected viewing experience. Or at least I think so :smileyhappy:

1hale

giffgaff to sell dual sim phones

Status: New Idea
by 1hale on ‎04-11-2014 11:11
What with the surge in customer complaints about data speeds and the like why don't giffgaff import and sell dual we phones?

Not just for data problems but also for when going abroad frequently you can then keep your giffgaff sim for calls from UK and use slot two with a foreign sim for data and cheap calls.

Also if you do have a contract sim and a giffgaff sim bingo in same phone.

If you have a work phone and a personal phone bingo both in one phone.

If you frequently travel to parts of UK without giffgaff coverage have a second sim with coverage in same phone.

Well what you think?
simonefaye78

queued goodybags to start at midnight

Status: New Idea
by simonefaye78 on ‎26-08-2014 23:46
I don't know about you but if I pay for a full months usage, I expect to get a full months usage. However, when you queue a goodybag this doesn't happen.

Goodybags are supposed to last from the day of purchase to midnight on the day of expiry. However, if you queue a goodybag, the queued bag can start any time between 10pm and midnight on the day of expiry, meaning you can lose up to 2hours of goodybag allowance, from both the expiring bag and the queued bag.

For example, if I have 30 minutes left in my current bag and make a call at 21.45 that lasts for 25 minutes, I would expect to have all 25 minutes to come from my current bag. Unfortunately, if my queued bag starts at 22.00 I will use 10 minutes from the new bag. This means I'm now effectively 10minutes down on my new bag.

My idea is simply to have queued goodybags start at midnight so you don't accidentally eat into next months allowances

I open the "my giffgaff" iOS app on my iPhone a few times a month and each time it requires me to log back into my giffgaff account, usually giving me a user-unfriendly error message and then displaying old information rather than presenting me with the login screen, but I digress...

 

Giffgaff should support users having strong unique passwords to secure their accounts. The safest way to manage these is with a password manager. iOS has a built-in password manager: the iCloud Keychain and now in iOS 8 this can be used to provide Touch ID login into third-party apps like the "my giffgaff" iOS app. However, support for this needs to be provided in the "my giffgaff" app (see https://developer.apple.com/ios8). I suggest this would be beneficial to giffgaff in encouraging their customers to use strong passwords, whilst also offering a very convenient way to log back into the "my giffgaff" app.

 

Furthermore, third-party password managers exist that also offer login support to third-party apps like "my giffgaff" by making use of iOS 8 extensions. In particular, 1Password have created an app extension with a brand-neutral URL scheme that can be used by any generic third-party password manager:

https://blog.agilebits.com/2014/08/04/filling-with-your-approval-on-1passwords-app-extension-and-ios...

 

Again, it would be convenient if the "my giffgaff" app could support third-party password manager app extensions for users to conveniently and securely log into their Giffgaff accounts on iOS. For more details, see this blog post: https://blog.agilebits.com/2014/09/03/1password-app-extension-developers

 

Yesterday I found myself in the situation where I was close to using all my data allowance (£10 goodybag) before the month was up. I don't set my goodybags to recur, so I went about purchasing a new goodybag early through the mygiffgaff app.

 

The newly bought goodybag immediately showed as queued in the mygiffgaff app, but it wasn't due to kick in until November 6th. With the newly introduced option of goodybag repurchases I know it is possible to start queued goodybags early, so I searched around the app for a minute or two trying to find how to do this. After trying several diffrent things it appears it isn't possible, so I logged in to the giffgaff website through my mobile browser and opted to start it from there, which was simple enough, if a little frustrating.

 

I propose that the mygiffgaff app is tweaked slightly to allow the instant start of a queued goodybags dirctly from the My Account page. A simple button underneath a queued goodybag that becomes visible one a users call or data allowance has reached the required threshold would be ideal. Clicking this button would show a confirmation prompt that once clicked would activate the queued goodybag immediately, like the website does.

 

I have mocked up an example of how the button might appear and work below. The screenshot isn't 100% accurate as I don't have a queued goodybag currently, but you get the idea of how it could work. The button would actaully appear below a queued goodybag once the 5MB or 5 minutes threshold has been reached.

 

 

Grateful for kudos and feedback.

 

Joe

1hale

Purchase bags (goody/giga) and credit via 43430

Status: New Idea
by 1hale ‎27-09-2014 18:27 - edited ‎27-09-2014 18:58

I know this idea been posted before HOWEVER this idea spelled out how to make it work.

You dial 43430

You press:

1 - For credit
2 - For goodybag
3 - For gigabag

Then you press:

1 - To pay by airtime credit (or redeem a voucher if just buying credit)

2 - To pay by a credit/debit card (only if you previously purchased the bag online)

Then you get asked to press:

1 - For "Yes I have a Blackberry"
2 - For "No I do not have a blackberry"

Then you press (option depends on which bag you are buying²):

1 - For "£5 Hokey Cokey"/"£5 gigabag"
2 - For "£7.50 goodybag"/"£7.50 gigabag"
3 - For "£10 goodybag"
4 - For "£12 goodybag"
5 - For "£15 goodybag"
6 - For "£18 goodybag"

Then if you are paying by card you are then asked to enter the 3 digit security code of the stored credit/debit card.

Bingo you then receive a text message confirming purchase of said bag.

² = If answered yes to owning a Blackberry then bags would be correct price for goodybag + BB add on.

deanljbirch

Service to 43430

Status: New Idea
by deanljbirch on ‎16-10-2014 20:05
Earlier today I was browsing YouTube on my mobile when it started playing up. Like a cat without a fiddle I was tune-less.

So I thought I'll pop on to giffgaff to check the service in my area and after 5 long minutes I realised that it wouldn't possibly work due to the fact of why I was actually checking the service.

So it got me thinking that giffgaff should set-up a service to check the service around you via text by texting the word SERVICE followed by the first part of your post code to 43430 (possibly an additional number to text from a non-giffgaff number).

Comments and Contributions below...
daidaedaddy

Choose whether to use airtime credit

Status: New Idea
by daidaedaddy on ‎03-12-2014 16:42
Would it be feasible to be able to choose whether I use my airtime credit when my data, or call time or texts run out rather than having it happen automatically
rixopod

giffgaff to giffgaff Usage Statement

Status: Working On It
by rixopod on ‎29-05-2014 16:35

Hello there!

 

Quite a simple idea this one (Possibly..), when we get our usage statements each month it contains our 'Extra Savings' and our 'Top called/texted numbers' (As shown at the top of the image below) but it doesn't actually tell you how many times you have called/texted giffgaff numbers or who your top contacts on giffgaff were.

 

So my idea is to add another section to the usage statement called something like 'Top called/texted giffgaff numbers' and have the same information that was provided about non-giffgaff numbers, but for giffgaff numbers.

 

I have created what it may look like below (Do I get extra points for that?) but my usage statement is broken anyway so it didn't even show me my normal called/texted numbers..

 

 

 

 

You could also have something alongside texting 'PLAN' to 43430 (Which texts you your reccomended plan alongside your last 30 days usage) where you text 'GGINFO' (Or something..) to the same number but it gives you information about giffgaff numbers that have been texted/called.

 

All comments/ideas appreciated :smileyhappy:

Thanks to @bethanaaay for the help! :smileyhappy:

Status: Working On It

28th Oct 2014: We are still waiting on a few technical set-backs with the Usage Dashboard to be tackled. But once that is up and running we should be in a good place to move forward with this idea.

mizanmiah89

minimum top up should be £5

Status: Not For Us
by mizanmiah89 on ‎01-07-2014 23:19
I agree this part to activate the sim you should top up £10
But then after we should be able to purchase £5 airtime rather than £10 minimum
So I think giffgaff should offer £5 minimum top up.
Might not be the great idea but I think this is important to people
Status: Not For Us

6th August 2014 - please Kudos this Idea asking for £5 top ups for updates on the Ideas progress - it's easier if we keep all updates in one place but thank you for bringing this up again, it's great to relook at it 4 years on. 

mike1ceman

"other" option when asking an agent

Status: New Idea
by mike1ceman on ‎14-10-2014 22:17
So I just had to ask an agent for the first time and when I was filling in the form and it asked me what my query was regarding I noticed there was no option for "other" so my proposal and sorry if it's already been suggested is that we have an option for other or anything else. Something like that, it would mean that if your question isn't covered by one of the topics you don't have to select the wrong category which makes it less confusing for members trying to find the nearest category especially if none are really close and also easier for agents who may receive a message with one category only to find something totally different talked about in the main message
joeblackwell

MyGiffGaff app widget

Status: We’re Looking Into It
by joeblackwell ‎23-06-2014 22:20 - edited ‎23-06-2014 22:21

I'd like to see a widget added to the existing Android MyGiffGaff app that could be pinned to the home screen of my smartphone and would give me a quick at a glance view of my usage, without having to open the app specifically.

 

Ideally it would be resizeable, or have several size settings so it could be as small as one grid on my homescreen, or a little bigger if I have a little more real estate available. I've mocked up an example using graphics from the existing app as to how this could look.

 

I know that Apple is introducing widget functionality in it's upcoming iOS8, so perhaps this could be incorporated in to the iOS app ready for the new release also.

 

Widget app

 

 

Status: We’re Looking Into It

5th August - Please see full update from our Head of Ecommerce here.

Hi everyone

Would you agree we need some videos to help Giffgaff Community issues. Do we have a single platform i.e. a youtube channel or other social media websites etc to share most common issues in Giffgaff community like Tips & Guides or Help & Support. I have checked the giffgaff channel on youtube not much there.

Can we make a thread and add members videos that were made to help the community so they can be collected under a single channel,
Eg a video made by a member like this http://www.youtube.com/watch?v=C0PBt85obFU Shouldn't this be added to Giffgaff youtube channel. Please add links here if you have more related videos


This would help Giffgaff in Market appeal too as to me this video helped a lot. Hope this Idea is taken overboard by GifGaff.:smileyhappy:

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