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payback points for taking quizzes

Status: New Idea
by ali991 on ‎28-02-2015 01:44
I don't think it's a good idea that giffgaff is changing that when you complete a quiz upto the pass standard then you get 100 payback points. NO ONE WILL BE INTERESTED IN TAKING THE QUIZZES ANYMORE. What's the point of having a quiz then?
So my idea is to keep the payback points rather than 100 points GIVE LIKE 50 POINTS PER QUIZZES and as they move on increase the points so it will grab the members attention and would make them do the quiz and hopefully they will learn something which they can share with the community
So overall
Start from like 25 payback points for bronze quizzes
50/75 for silver 100/150 for gold 200/300 diamond and it goes on
I think It will benefit the members and the whole community aswell
What do you think?

stop spending money on adverts

Status: New Idea
by bmw4175 on ‎18-02-2015 01:53

right this is just a quick one :smileyhappy:

With the problems we've been having with data speeds over the last fifteen months and the fact that we know giffgaff don't have enough bandwidth for there existing customers I think giffgaff need to stop wasting money on tv campaigns which isn't cheap and why get new customers when they can't cope with the members they already have and spend the money where it's really needed on improving the service for the members you've already got? 

I did do a search and I found this idea but I believe mine is different :

 

http://community.giffgaff.com/t5/Submit-Great-giffgaff-Ideas/Stop-ad-spending/idc-p/16060760#M170391

 

So if you think giffgaff should do this then show your support  :smileyhappy:

payg credit set to use 4g as standard?

Status: New Idea
by bmw4175 on ‎13-02-2015 20:40

currently if you are just a payg customer you only get 3g data as standard. 

The only way of getting 4g on payg is to buy a 4g bag and then afterwards if your using credit for data you continue to get 4g unless you buy a 3g bag then it reverts back to 3g by default. 

So my idea is simply make it that if the member has a 4g device that when they activate there new GG sim using credit for data gives them 4g by default. 

After all gg's data is very expensive to use on payg so it's only fair that members get there money's worth! 

Your comments and suggestions are welcome and don't forget to kudos the idea if you want to see it happen! 

Thanks for reading  :smileyhappy:

Long serving member discount

Status: New Idea
by jdonnelly15 on ‎20-01-2015 14:34

I think that people who are with giffgaff for extended periods, (e.g, 3+years) should start to see some discounts. For example, for each year you are with gg you will recieve 1% discount. I just think because you see people leaving in forums and it seems only the people that are helping are getting payback, when in fact some people are not technically gifted therefore have not got the capaabilities to help on the community, even though they value gg as much as the VIP's?

Dashboard display for expiry date of £15 Unlimited 3G data entitlement

Status: New Idea
by navvy ‎04-02-2015 13:10 - edited ‎04-02-2015 16:48

If you still have the entitlement to the Offer goodybag with unlimited 3G data for £15, you have to buy the next one within 65 days of buying the previous one.  (This gives you the chance to swap to a different goodybag for one month only, and it's advisable to queue the next Offer bag so you don't forget.)

 

My idea is for the expiry date to be displayed in the same way as the free giffgaff to giffgaff expiry date, on the Dashboard.

 

  • To extend your free giffgaff to giffgaff calls and texts for another three months, top-up before 09 APR 2015
  • To retain your entitlement to the £15 unlimited 3G data goodybag, buy it again before 21:00 on 14 MAR 2015

 

This line would only show if someone was logged in and still entitled - if they don't see it they will know they have already lost the entitlement.  New members don't need to see this loyalty bonus that they can never earn.

 

I won't be able to test this if it gets implemented - I've never had that entitlement as I need the freedom to tether.

 

@will23  asked me to post this here, so please give it kudos if you would find it useful - maybe the number of kudos will show how many people still have the entitlement?  (Or will the kudos come from those helpers who don't want to have to explain how the expiry date works...)

 

activating a simcard with £5 goodybag

Status: New Idea
by 1997m ‎25-02-2015 00:09 - edited ‎25-02-2015 00:27

This option should be available
You can activate a simcard by buying a £5 /£7.50 goodybag using credit or debit card (paypal if they add the option)

If you've been referred by a existing member then that member gets £2.50 rather than £5 if you activate your simcard with £10 or above then the member gets £5 same with the sim activation bonus 

Hope this is clear if not please ask questions and I will try to answer it 

Birthday gifts

Status: New Idea
by usman_mahmood99 on ‎24-02-2015 17:26
When it is someone's birthday and they have been with giffgaff for a certain amount of time, they should be able to receive and incentive such as airtime credit or a birthday goodybag cointaining unlimited everything

"You cannot have two active SIMs"

Status: We’re Looking Into It
by figment_uk ‎04-07-2014 13:37 - edited ‎05-07-2014 20:40

Considering that many people now have multiple devices and therefore need multiple SIM cards, I feel that the SIM activation pages are very unhelpful and need to be more user friendly and intuitive, thereby improving the member experience.

 

As it stands right now, a member with an existing SIM entering an activation code whilst logged/logging into their account is greeted by the SIM Replacement (SIM swap) page, with the very unhelpful statement:

 

"You cannot have two active SIMs. Activating a new SIM will deactivate your current SIM." 

 

The member then has the option of continuing with a SIM swap, or backing out of the process. This results in members doing SIM swaps when they really wanted to change their number or register a second SIM, or backing out and not knowing where to go from here. This does nothing for the overall member experience, and causes members to become confused or frustrated by the whole process, and possibly them spending ages searching the knowledgebase or asking in the community.

 

The idea

I feel that this process could be much improved with a little modification to the current process flow, so that when an existing member enters the activation code from a new SIM they are presented with a series of option buttons or links, each taking or guiding them towards the correct path

 

For example

 

 I want to: Action
Move my number to a new SIM  Starts SIM swap procedure
Activate a replacement SIM  Explanation before starting SIM activation
Activate an extra SIM for another phone/device  Instructions to activate SIM on a new account
Change my number whilst keeping the same account  Instructions to change number via agents
Have an additional SIM on the same number  Explain this is not possible and give alternatives

 

Benefits:

 

  • Better overall member experience
  • Reduction in erroneous SIM activations, therefore reduction in cancellation requests
  • Reduction in Help & Support and agent questions relating to SIM activations

 

If you would like to see this idea implemented, please support it by clicking the Untitled-1.png button at the top-left of the idea

Status: We’re Looking Into It
Simple Idea for great benefit, this is brilliantly laid out - thanks Figment and everyone who supported it. This idea has preliminary gone pass our Head of Member Experience and our Member Experience change champion. Next steps is to be scoped as a project and prioritised. Thanks again. Nice One.

i think we should receive our voicemails free with or without credit as long as you have topped up in the last 3 months, there is nothing more frustrating than missing a call and you have used up all your mins, i think this could give giffgaff another edge again in the market.

Status: We’re Looking Into It

[10th Feb 2015]: This idea has been set to 'We're Looking Into It'. 

 

Hi folks,

 

This is something we'd like to do, so we'll sit down with our technical architects to see what this will take. The good news is that most members get free voicemails calls with their free giffgaff to giffgaff minutes, it's only members who top up infrequently who will be affected. We would like to make it happen though since it's such a well supported idea, so we'll keep you in the know about any progress.

 

[A previous version of this update said that calls to voicemail were free with giffgaff to giffgaff. This is not the case - apologies for the error.]

2 Sims cards same number

Status: New Idea
by hopeless0 on ‎06-02-2015 16:08

Many years ago I had 2 sim cards with the same number... why not do that today? I cant remember the provider but I remember how much time and hassle I saved. Many people use 2 phones but changing sim cards around or 2 mobile numbers is just a cause for constant irritation. Why can't you provide 2 sim card for one mobile number?  

text people who buy a 4g goodybag to let them know what to do

Status: New Idea
by revjonty ‎28-11-2014 04:52 - edited ‎28-11-2014 05:16

OK this idea is very simple.

Having just helped someone on the help forum who didn't know that to get there 4g data working they had to turn there data of and back on again. I propose that everyone who buys a 4G goodybag for the first time, gets sent a text message saying something along the lines of:

 

Wahoo! you've just bought a 4G goodybag!

Just so you know, it can take up to 24 hours for the data to come live.

You will also need to turn your data off and back on again before it kicks in.

Then you will be able to enjoy all the benefits of 4G

 

Obviously the text of this message needs finessing, but the basic idea would save a lot of frustration for those who haven't read all the information before they purchase the 4G goodybag (I'm sure many don't).

 

Please support (kudo) this idea if you think its worthwhile.

it would be a great idea to be able to divert calls from a blocked phone if you have lost or had a phone stolen. when i lost my phone i missed some very important calls and feel it would a great service to offer as it keeps people connected when the worst happens.

Change courier company

Status: New Idea
by franface on ‎25-01-2015 15:43
I had completely appalling service from UK Mail, wasting three whole days sitting in waiting for my phone. I got no support from their phone centre, despite dozens of calls. In the end I had to get a lift and drive the 40-min round-trip to the depot and collect it myself.

I was raving about GiffGaff to my family when I told them I was getting a new phone through you, and they were thinking of doing the same. But now my frustrating experience has scared them off, because they don't want to deal with UK Mail. The review websites and their Twitter feed (and that of "UK Fail") shows my experience wasn't isolated.

I suggest GiffGaff move to a different courier asap - while they're delivering to GG customers then they are part of the face of GG, and we don't want any part of such a poor reputation.
I don't know about you but if I pay for a full months usage, I expect to get a full months usage. However, when you queue a goodybag this doesn't happen.

Goodybags are supposed to last from the day of purchase to midnight on the day of expiry. However, if you queue a goodybag, the queued bag can start any time between 10pm and midnight on the day of expiry, meaning you can lose up to 2hours of goodybag allowance, from both the expiring bag and the queued bag.

For example, if I have 30 minutes left in my current bag and make a call at 21.45 that lasts for 25 minutes, I would expect to have all 25 minutes to come from my current bag. Unfortunately, if my queued bag starts at 22.00 I will use 10 minutes from the new bag. This means I'm now effectively 10minutes down on my new bag.

My idea is simply to have queued goodybags start at midnight so you don't accidentally eat into next months allowances
Status: We’re Looking Into It

23rd Jan 2015: This idea has been set to 'We're looking into it'

 

We realise that this is a problem and it's been in our development backlog for a while, but it will take a lot of work between us and a lot of our suppliers to make happen, so we've been waiting for all the development schedules to align. The good news though is that this only affects a very small proportion of our member base. In the mean time, if you're affected by this then you should contact an agent.

 

Thanks for supporting this idea, we appreciate it.

 

Ciao y'all

Receiving Information Messages

Status: New Idea
by hjs12 on ‎16-12-2014 01:02

Please bear with me:-

 

 A child has a Giff Gaff sim paid for by us & receives a text to inform them that the recurring Goodybag is about to "recur" but because the date on the payment card had expired it did not happen. The text was shown to another adult who did not understand & said it's a recurring Goodybag so don't worry! It consequentailly ran out & caused major problems & the phone now no longer has unlimited data as the old Goodybag is no longer available! Disappointing!

 

The Card & the e-mail address are mine so can ALL messages sent to the phone also be sent out to the stored e-mail address too so this problem can be overcome. Perhaps it could be an option box within the  "My Account" Tab that indicates whether you want ALL messages be sent to your phone only or to both phone & e-mail.

 

Thank you in advance for reading this message. x

 

Giffgaff top up cards

Status: New Idea
by andrearourke69 on ‎25-01-2015 01:52
why can we not have a giffgaff top up card along with our ordered sims or have the ability to register an O2 top up card to top up our accounts?<br>Not everyone likes to use cards, but the only current way to top up via cash is to faff about with a voucher, baring in mind that O2 vouchers only come in £10, £15, £20, £25. No good if your goodybag is £12 Or £18

Hello there!

 

Quite a simple idea this one (Possibly..), when we get our usage statements each month it contains our 'Extra Savings' and our 'Top called/texted numbers' (As shown at the top of the image below) but it doesn't actually tell you how many times you have called/texted giffgaff numbers or who your top contacts on giffgaff were.

 

So my idea is to add another section to the usage statement called something like 'Top called/texted giffgaff numbers' and have the same information that was provided about non-giffgaff numbers, but for giffgaff numbers.

 

I have created what it may look like below (Do I get extra points for that?) but my usage statement is broken anyway so it didn't even show me my normal called/texted numbers..

 

 

 

 

You could also have something alongside texting 'PLAN' to 43430 (Which texts you your reccomended plan alongside your last 30 days usage) where you text 'GGINFO' (Or something..) to the same number but it gives you information about giffgaff numbers that have been texted/called.

 

All comments/ideas appreciated :smileyhappy:

Thanks to @bethanaaay for the help! :smileyhappy:

Status: Working On It

28th Oct 2014: We are still waiting on a few technical set-backs with the Usage Dashboard to be tackled. But once that is up and running we should be in a good place to move forward with this idea.

minimum top up should be £5

Status: Not For Us
by mizanmiah89 on ‎01-07-2014 23:19
I agree this part to activate the sim you should top up £10
But then after we should be able to purchase £5 airtime rather than £10 minimum
So I think giffgaff should offer £5 minimum top up.
Might not be the great idea but I think this is important to people
Status: Not For Us

6th August 2014 - please Kudos this Idea asking for £5 top ups for updates on the Ideas progress - it's easier if we keep all updates in one place but thank you for bringing this up again, it's great to relook at it 4 years on. 

Purchase bags (goody/giga) and credit via 43430

Status: New Idea
by 1hale ‎27-09-2014 18:27 - edited ‎27-09-2014 18:58

I know this idea been posted before HOWEVER this idea spelled out how to make it work.

You dial 43430

You press:

1 - For credit
2 - For goodybag
3 - For gigabag

Then you press:

1 - To pay by airtime credit (or redeem a voucher if just buying credit)

2 - To pay by a credit/debit card (only if you previously purchased the bag online)

Then you get asked to press:

1 - For "Yes I have a Blackberry"
2 - For "No I do not have a blackberry"

Then you press (option depends on which bag you are buying²):

1 - For "£5 Hokey Cokey"/"£5 gigabag"
2 - For "£7.50 goodybag"/"£7.50 gigabag"
3 - For "£10 goodybag"
4 - For "£12 goodybag"
5 - For "£15 goodybag"
6 - For "£18 goodybag"

Then if you are paying by card you are then asked to enter the 3 digit security code of the stored credit/debit card.

Bingo you then receive a text message confirming purchase of said bag.

² = If answered yes to owning a Blackberry then bags would be correct price for goodybag + BB add on.

giffgaff to sell dual sim phones

Status: New Idea
by 1hale on ‎04-11-2014 11:11
What with the surge in customer complaints about data speeds and the like why don't giffgaff import and sell dual we phones?

Not just for data problems but also for when going abroad frequently you can then keep your giffgaff sim for calls from UK and use slot two with a foreign sim for data and cheap calls.

Also if you do have a contract sim and a giffgaff sim bingo in same phone.

If you have a work phone and a personal phone bingo both in one phone.

If you frequently travel to parts of UK without giffgaff coverage have a second sim with coverage in same phone.

Well what you think?
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