I think that people who are with giffgaff for extended periods, (e.g, 3+years) should start to see some discounts. For example, for each year you are with gg you will recieve 1% discount. I just think because you see people leaving in forums and it seems only the people that are helping are getting payback, when in fact some people are not technically gifted therefore have not got the capaabilities to help on the community, even though they value gg as much as the VIP's?
I was raving about GiffGaff to my family when I told them I was getting a new phone through you, and they were thinking of doing the same. But now my frustrating experience has scared them off, because they don't want to deal with UK Mail. The review websites and their Twitter feed (and that of "UK Fail") shows my experience wasn't isolated.
I suggest GiffGaff move to a different courier asap - while they're delivering to GG customers then they are part of the face of GG, and we don't want any part of such a poor reputation.
it would be a great idea to be able to divert calls from a blocked phone if you have lost or had a phone stolen. when i lost my phone i missed some very important calls and feel it would a great service to offer as it keeps people connected when the worst happens.
Considering that many people now have multiple devices and therefore need multiple SIM cards, I feel that the SIM activation pages are very unhelpful and need to be more user friendly and intuitive, thereby improving the member experience.
As it stands right now, a member with an existing SIM entering an activation code whilst logged/logging into their account is greeted by the SIM Replacement (SIM swap) page, with the very unhelpful statement:
"You cannot have two active SIMs. Activating a new SIM will deactivate your current SIM."
The member then has the option of continuing with a SIM swap, or backing out of the process. This results in members doing SIM swaps when they really wanted to change their number or register a second SIM, or backing out and not knowing where to go from here. This does nothing for the overall member experience, and causes members to become confused or frustrated by the whole process, and possibly them spending ages searching the knowledgebase or asking in the community.
I feel that this process could be much improved with a little modification to the current process flow, so that when an existing member enters the activation code from a new SIM they are presented with a series of option buttons or links, each taking or guiding them towards the correct path
|I want to:||Action|
|Move my number to a new SIM||Starts SIM swap procedure|
|Activate a replacement SIM||Explanation before starting SIM activation|
|Activate an extra SIM for another phone/device||Instructions to activate SIM on a new account|
|Change my number whilst keeping the same account||Instructions to change number via agents|
|Have an additional SIM on the same number||Explain this is not possible and give alternatives|
- Better overall member experience
- Reduction in erroneous SIM activations, therefore reduction in cancellation requests
- Reduction in Help & Support and agent questions relating to SIM activations
If you would like to see this idea implemented, please support it by clicking the button at the top-left of the idea
OK this idea is very simple.
Having just helped someone on the help forum who didn't know that to get there 4g data working they had to turn there data of and back on again. I propose that everyone who buys a 4G goodybag for the first time, gets sent a text message saying something along the lines of:
Wahoo! you've just bought a 4G goodybag!
Just so you know, it can take up to 24 hours for the data to come live.
You will also need to turn your data off and back on again before it kicks in.
Then you will be able to enjoy all the benefits of 4G
Obviously the text of this message needs finessing, but the basic idea would save a lot of frustration for those who haven't read all the information before they purchase the 4G goodybag (I'm sure many don't).
Please support (kudo) this idea if you think its worthwhile.
i think we should receive our voicemails free with or without credit as long as you have topped up in the last 3 months, there is nothing more frustrating than missing a call and you have used up all your mins, i think this could give giffgaff another edge again in the market.
Please bear with me:-
A child has a Giff Gaff sim paid for by us & receives a text to inform them that the recurring Goodybag is about to "recur" but because the date on the payment card had expired it did not happen. The text was shown to another adult who did not understand & said it's a recurring Goodybag so don't worry! It consequentailly ran out & caused major problems & the phone now no longer has unlimited data as the old Goodybag is no longer available! Disappointing!
The Card & the e-mail address are mine so can ALL messages sent to the phone also be sent out to the stored e-mail address too so this problem can be overcome. Perhaps it could be an option box within the "My Account" Tab that indicates whether you want ALL messages be sent to your phone only or to both phone & e-mail.
Thank you in advance for reading this message. x
Goodybags are supposed to last from the day of purchase to midnight on the day of expiry. However, if you queue a goodybag, the queued bag can start any time between 10pm and midnight on the day of expiry, meaning you can lose up to 2hours of goodybag allowance, from both the expiring bag and the queued bag.
For example, if I have 30 minutes left in my current bag and make a call at 21.45 that lasts for 25 minutes, I would expect to have all 25 minutes to come from my current bag. Unfortunately, if my queued bag starts at 22.00 I will use 10 minutes from the new bag. This means I'm now effectively 10minutes down on my new bag.
My idea is simply to have queued goodybags start at midnight so you don't accidentally eat into next months allowances
Quite a simple idea this one (Possibly..), when we get our usage statements each month it contains our 'Extra Savings' and our 'Top called/texted numbers' (As shown at the top of the image below) but it doesn't actually tell you how many times you have called/texted giffgaff numbers or who your top contacts on giffgaff were.
So my idea is to add another section to the usage statement called something like 'Top called/texted giffgaff numbers' and have the same information that was provided about non-giffgaff numbers, but for giffgaff numbers.
I have created what it may look like below (Do I get extra points for that?) but my usage statement is broken anyway so it didn't even show me my normal called/texted numbers..
You could also have something alongside texting 'PLAN' to 43430 (Which texts you your reccomended plan alongside your last 30 days usage) where you text 'GGINFO' (Or something..) to the same number but it gives you information about giffgaff numbers that have been texted/called.
All comments/ideas appreciated
Thanks to @bethanaaay for the help!
I know this idea been posted before HOWEVER this idea spelled out how to make it work.
You dial 43430
1 - For credit
2 - For goodybag
3 - For gigabag
Then you press:
1 - To pay by airtime credit (or redeem a voucher if just buying credit)
2 - To pay by a credit/debit card (only if you previously purchased the bag online)
Then you get asked to press:
1 - For "Yes I have a Blackberry"
2 - For "No I do not have a blackberry"
Then you press (option depends on which bag you are buying²):
1 - For "£5 Hokey Cokey"/"£5 gigabag"
2 - For "£7.50 goodybag"/"£7.50 gigabag"
3 - For "£10 goodybag"
4 - For "£12 goodybag"
5 - For "£15 goodybag"
6 - For "£18 goodybag"
Then if you are paying by card you are then asked to enter the 3 digit security code of the stored credit/debit card.
Bingo you then receive a text message confirming purchase of said bag.
² = If answered yes to owning a Blackberry then bags would be correct price for goodybag + BB add on.
There have been a couple of attempts at making giffgaf videos, all revolving around talking heads reading a script spliced together. I have a different concept.
One reccuring theme of giffgaff is that members come from all walks of life; places like the top of Scotland to the most densely populated cities. From industrial, scientific, artistic and all other sorts of backgrounds and I finally figured out a way to showcase that diversity in an appealing and interesting way, through user submitted time lapse videos.
For the uninitiated here is a time lapse.
The concept goes like this. Over a period of time encourage members to shoot time lapse video of anything that they want. Could be their home life, a cityscape, scenic / sky.or crowds moving through a city centre. This will be the basis of showing the lives, locations and experiences of the diverse userbase. Each scene may be accompanied by a caption showing the user and event or location + any specific details.
Time lapse can be as simple or as complicated as you want to make it and the staff should have a try beforehand and share best practices as well as make resources (like ways to get HD video to giffgaff) available as well as some tutorials and app suggestions. Mobile phone cameras make it easy to record any kind of media so that's a no-brainer.
The cost will be in time predominately as staff should ideally evaluate time lapse solutions and apps that deliver the best results. Getting video to giffgaff can be done in a number of ways, there's Dropbox and copy.com but just a postal address to send a DVD to can be a lot less hassle.
The benefit and end result will be a unique snapshot of both UK life and the diverse giffgaff userbase; utilising the crowd and the widespread availability of technology to share the workload and making an unpredictable and unexpected viewing experience. Or at least I think so
Not just for data problems but also for when going abroad frequently you can then keep your giffgaff sim for calls from UK and use slot two with a foreign sim for data and cheap calls.
Also if you do have a contract sim and a giffgaff sim bingo in same phone.
If you have a work phone and a personal phone bingo both in one phone.
If you frequently travel to parts of UK without giffgaff coverage have a second sim with coverage in same phone.
Well what you think?
But then after we should be able to purchase £5 airtime rather than £10 minimum
So I think giffgaff should offer £5 minimum top up.
Might not be the great idea but I think this is important to people
Yesterday I found myself in the situation where I was close to using all my data allowance (£10 goodybag) before the month was up. I don't set my goodybags to recur, so I went about purchasing a new goodybag early through the mygiffgaff app.
The newly bought goodybag immediately showed as queued in the mygiffgaff app, but it wasn't due to kick in until November 6th. With the newly introduced option of goodybag repurchases I know it is possible to start queued goodybags early, so I searched around the app for a minute or two trying to find how to do this. After trying several diffrent things it appears it isn't possible, so I logged in to the giffgaff website through my mobile browser and opted to start it from there, which was simple enough, if a little frustrating.
I propose that the mygiffgaff app is tweaked slightly to allow the instant start of a queued goodybags dirctly from the My Account page. A simple button underneath a queued goodybag that becomes visible one a users call or data allowance has reached the required threshold would be ideal. Clicking this button would show a confirmation prompt that once clicked would activate the queued goodybag immediately, like the website does.
I have mocked up an example of how the button might appear and work below. The screenshot isn't 100% accurate as I don't have a queued goodybag currently, but you get the idea of how it could work. The button would actaully appear below a queued goodybag once the 5MB or 5 minutes threshold has been reached.
Grateful for kudos and feedback.
So I thought I'll pop on to giffgaff to check the service in my area and after 5 long minutes I realised that it wouldn't possibly work due to the fact of why I was actually checking the service.
So it got me thinking that giffgaff should set-up a service to check the service around you via text by texting the word SERVICE followed by the first part of your post code to 43430 (possibly an additional number to text from a non-giffgaff number).
Comments and Contributions below...
Hi all, I would like to see Live payback earnings each day or week. So it shows each day or week how much you are earning. This would really motivate me to post and help more, sometimes im put off thinking its too much effort to reach the next bracket of earnings for that month.
I open the "my giffgaff" iOS app on my iPhone a few times a month and each time it requires me to log back into my giffgaff account, usually giving me a user-unfriendly error message and then displaying old information rather than presenting me with the login screen, but I digress...
Giffgaff should support users having strong unique passwords to secure their accounts. The safest way to manage these is with a password manager. iOS has a built-in password manager: the iCloud Keychain and now in iOS 8 this can be used to provide Touch ID login into third-party apps like the "my giffgaff" iOS app. However, support for this needs to be provided in the "my giffgaff" app (see https://developer.apple.com/ios8). I suggest this would be beneficial to giffgaff in encouraging their customers to use strong passwords, whilst also offering a very convenient way to log back into the "my giffgaff" app.
Furthermore, third-party password managers exist that also offer login support to third-party apps like "my giffgaff" by making use of iOS 8 extensions. In particular, 1Password have created an app extension with a brand-neutral URL scheme that can be used by any generic third-party password manager:
Again, it would be convenient if the "my giffgaff" app could support third-party password manager app extensions for users to conveniently and securely log into their Giffgaff accounts on iOS. For more details, see this blog post: https://blog.agilebits.com/2014/09/03/1password-ap