Idea: Have the daily digest sent as a PM aswell as/or instead of an email
I like to get the daily digest so I can see if ive had a good day Kudos wise, however as I get quite a few emails come through in a day from gg mentions, uni and other assorted things, its very easy to miss the daily digest email in my inbox!
So my proposal is that we can chose the option to be sent the digest by and automated PM as well as an e-mail or just the PM if prefered. That way the daily/weekly digest is more easily accessed and noticed by the recipient, rather than it just falling into a pile of unread emails.
This could be done for both mentions and kudos recieved daily or weekly, and also be used every time you get a best answer, as its difficult to notice when you have recieved one. I believe it has recently proposed that the best answers be included in the daily digest too.
There have been quite a few daily digest suggestions as of late so maybe we could have a review on how the messages can be improved and made easier for members?
Thanks for reading,
Kung Fu Master Alice Powell
Please leave comments if there is anything you would like to add or suggest
Some of you may have already seen my idea I posted a couple of days ago about changing the dates of the kudo to when it was actually awarded rather than the date the op was made in the daily digest email, but in case you missed it here it is :
Now as a result of that idea thanks to @endorphin I've already added that the actual email is a bit jumbled up and that maybe it'd be better if a blank line or something be inserted inbetween each link.
Now the way I understand it is your meant to stick to one suggestion per idea so here I am again!
The problem is there is no way of looking anywhere to see all your 'Best Answers' listed like you can check your kudo, posts, board replies and just about everything else!
Now I know a work around was made by another member but it was quite technical so for people like myself, who are not that tech savvy, we still can't check unless you want to go through thousands of old posts! The amount of times my b/a count has gone up in my profile but I don't know which post it was awarded is really frustrating!
So a simple solution to this is in the daily digest emails, as well as telling us about Kudos we've received, that any new 'Best Answers' be included as well!
Well that's my suggestion so it's over to you folks?
The observant among us will have noticed that the "Posted from..." that appeared at the bottom of a post made from a mobile device has now disappeared.
The not-so-observant will have missed it
This is actually quite annoying - and restrictive to the helper - when people had problems before and you could see if the message was posted from an iPhone or an Android etc it was much easier to suggest the solution in some cases. Now we have no idea what device unless they mention in the OP (which they rarely do!)- a real pain
And the dreaded multiple c&p settings for every phone under the sun have reappeared as a result
As an additional observation, I've also noticed that against my username and avatar on the full site, I had enabled my mobile phone info to be displayed on the forums by going to preferences>personal information >mobile phone and typing in LG Nexus 5 32gb -...
That's also disappeared - despite still being current in my preferences??
My suggestion is simply this :
Bring both back.... Please
All the discussion about FB on the contribute forum has crystallised something that has been nagging at me for a while.
One of the most common issues we get on FB is people who have forgotten password details but can't get a reset email (never arrives). A while back I created a "Forum Account" guide and we tend to advise creating one, and using it to contact the agents from.
Of course that only helps the people who find their way into the FB wall. Can't help but think that some people give up and leave.
Wouldn't it make sense to recognise this issue, and to include a new section on the password reset page along the lines of :
"No reset email received? If its not in your junk folder then there may be a problem with the email address held on our system. Please create a Forum Account and contact our agents who will help you to get back up and running"
Could then add a link to a suitable knowledge base article (to replace my humble top tips guide) showing them how to do so, and what information to provide the agents with.
Should head off a lot of queries and make it easier for people to access their accounts / buy goodybags.
What do we think?
Ok another simple one. Currently when we receive our daily digest email it looks something like this :
You have 4 new subscriptions & activity updates in the The giffgaff community Community.
_michaelamarie_ gave you kudos in Submit: Great giffgaff Ideas on 01-12-2013 17:02
payback taken as credit idea
paulofalus gave you kudos in Submit: Great giffgaff Ideas on 21-02-2014 16:07
keep 500 minutes on the £10 goodybag
retire6 gave you kudos in Submit: Great giffgaff Ideas on 21-02-2014 16:07
keep 500 minutes on the £10 goodybag
gordie10 gave you kudos in Welcome & Join on 10-02-2014 00:00
Re: My review of the Ideas board
So it tells us of the Kudos we've received in the last 24 hours but at the moment it only tells you the date of the original post your getting the Kudos for.
Well obviously we made the post so we know the date plus there's
a link in the email if we wanted to check.
So I think it would be a lot more beneficial if it told us the time and date when the person actually awarded the Kudos to the post.
So not a massive change but one I think is needed cuz imho the daily digest tells me nothing my profile doesn't already tell me so it just gets deleted.
Anyway what do you think guys?
Edited-to include the suggestion made by @endorphin about maybe the message could be spaced out better as in its present form it looks quite jumbled up!
Another simple idea I've been thinking about is keeping the 500 minutes on the £10 goodybag.
At the moment everyone who is on giffgaff before March 31st will get 500 minutes if they ever buy this goodybag just because they joined GG before the promotion ends.
Common perception of this offer is you need to have brought this goodybag during the promotion period to be eligible for the 500 minute offer, but this is incorrect, you only need to have an active account before the offer ends.
So that means already over a million giffgaffers have this choice already so think what will happen when people who join after March 31st only get 250 minutes whilst others are getting double them for the same price!
Now I know it was a special offer but I can just see trouble ahead for giffgaff and all the members that provide there time in the help forum when this offer stops and people want to know why there mate gets twice the amount of minutes for the same price.
Also I believe the £10 goodybag is pretty much unbeatable in the current payg market so attracts a lot of new customers for giffgaff.
If it only had 250 mins, well not so attractive!
So over to you?
As many of you know, Maestro was removed as a supported payment method for users of giffgaff.
This has created anger, hatred and headaches within the community, and has led to numerous amounts of users leaving giffgaff, requesting PAC codes, firing complaints, arguing and fighting.
giffgaff said they removed it because:
-Only around 1% of all transactions used Maestro
-It wasn't compatible with recurring payments
After consultation with an Educator, it was suggested we find a workaround, the workaround is to allow Maestro to be used for single top-ups, but not allow it for recurring payments, just disable it for recurring. That way people can still use it to add funds to their credit.
Also, you say because only 1% of transactions use it, how many transactions do you have? That 1% is probably pretty huge, and you've basically told us you don't care about that 1%.
On the full desktop site, when you give a post kudos, the kudos button changes colour and gives a little tick symbol.
This means that people who are colour blind can see if they have given a post kudos or not.
However this is currently not the case on the mobile site. At the moment, it changes from black to grey.
Approximately 8% men and 0.5% women are affected by red-green colour blindness.
My idea is that we add a tick to the kudos button on the mobile site. This would help to make the mobile more accessible, as well making it more obvious to all members where they have awarded kudos.
I would imagine this is relatively easy to implement? But I may be wrong.
Just thought it would be useful for Giffgaff to update the 4g page and give a realistic estimated timeframe for the different stages of the 4g roll out. Just to give us users a better idea of when we can expect gg to give us 4g
Milestones such as the new iPhone settings could also be added as Giffgaff gets ready, so we know there is actual progress going on
This is a pretty unique idea.
Have you ever seen those premium rate phone numbers, those subscription based text services? Some of them don't make their charges clear, and the ones who do charge over-the-odds.
Many people around the country enter into these premium rate services unknowingly, or don't know how often they would get charged, then get scared when theys ee a £10+ phone bill, extra, each week.
What I suggest is that, when phoning a premium rate number, you first get asked whether you are completely sure, giffgaff could easily do this by diverting calls to an automated system beforehand, if they get confirmation, it forwards the call back to the premium rate line, otherwise it ends the call.
If it is a text based service, when you text it, giffgaff texts you back first and requests confirmation, if you reply back with YES, it will proceed sending the original text, otherwise it will cancel the sending of the text.
Maybe also an online panel in My giffgaff where you can manage known subscriptions too.
Hi all. I was just over in the middle tab up there checking out the blog, the new one from handy giffgaff staffer valerie_86 but I don't really know who Valerie is. I pressume that she's part of the business / finance team because she's posted a few times on things of that nature.
I propose that the generic rank 'handy giffgaff staffer' be a little less used and something more appropriate to the role of the staffer be used to give a better idea of who's posting and what they do at giffgaff. I think that this would make it a little clearer especially in blogs. With staff numbers increasing there's less need for a generic rank these days.
How hard is it to do?
Not very hard I'd have thought
I actually have two ideas. One is a bit on the weak side, the other a bit more practical. I'll start of with the kinda radical one.
For 4G LTE to be a blazing success you need to get people onto it and fast. Unfortunately ther's only so fast you can buil;d infrastructure; but if Mohammed won't go to the mountain you have to bring te mountain to Mohammed! Partner with Rightmove and encourage people to move into an area that has or will be getting 4G LTE very soon. Kind of an unorthadox approach I grant you.
The second is a little on the sensible side but bear with me. Sign up to be notified when 4G LTE is coming to you. Pretty simple, you put in your postcode and when O2 announce masts going up you send people emails or put it on their dashboard or something. Essentially turning the coverage map into personalised notifications.
Will this be a succesful idea? YOU DECIDE!
Image 'Rocky' Courtsey of United Artists Pictures.
Good evening everyone, hope you are all well. My idea is about the 50 sims in a box.
At the moment, when you order a box of 50 sims from giffgaff you either choose nano or dual sims for all 50 sims however I find this can be rather impractical when I use a mixture of both each month.
My limit is 80 so I cannot order 1 box of each so therefore must order one box of sims and then stock up on the other type by ordering lots of sims in batches of three which is rather time consuming!
I imagine this is a problem for many recruiters especially if your limit is only 50 as then you cannot get any of the other type.
As a solution, giffgaff could offer half half boxes with both types of sim card in or even a system whereby you could choose how many of each type you would like?
What do you all think?
EDIT: Very good point by @solid247, this idea will also save postage money for giffgaff, as they could send out the mixed boxes instead of having to send out one 50sim box and many batches of 3.
I live in Wales and we've been subject to the 5p charge for carrier bags for a few years now, I understand that you Englanders are soon to join us in this environmental minefield. I have a suggestion for a campaign for giffgaff to sell bags for life for a couple of reasons.
What is a carrier bag?
It might be a simple question but the answer has hidden answers. The primary purpose is of course to carry things around but when you buy something from Tesco or Asda you're also exclaiming to the world that you shop at Tesco or Asda, kind of pledging alegiance and advertising on their behalf as you go about your Earthly chores. I feel that if we must advertise as part of our daily shopping commute then we might as well advertise something that we want to promote.
The eco drive for reusable and charging for carrier bags has afforded us an excellent opportunity to escape from these clutches and not only do our part for the environment by reducing plastic waste but also, if we so wish, break free of our corporate sponsored walk around town and promote values that we would like to promote ourselves (I urge you to do so even if you don't support this idea incidentally).
I don't have any ideas on the design of the bag itself but I'd think it could be branded giffgaff in some way and emphasise the core values of the company in a nice graphical way.
There is now an online buying portal on te site here that sells phones and there has long been a demand for giffgaff branded merchandise, offering this as a limited run of exclusives seems to me like the best option. I've taken the liberty of seeking out a few bag makers. Most products of this nature are manufactured overseas (China) and of course we'd all like to avoid that and have these made in the UK. BIDBI are based in Sheffield and seem to have a UK based production line but others are of course in existence in the country I'm sure.
The design could be one of those community competition type things or maybe just hire someone or get the in house design guy. Up to whomever
Benefits and causes
There is the opportunity to make some sort of charity thing out of this but in my mind at least environmental responsibility is reward enough and there's the branding thing too. Can go under the giffgaff for good banner or something. An expanded info-sheet on the worth of reusing carrier bags and promoting things that you like raises the good cause factor. Alo an opprtunity for some giffgaff advertising in the physical world, something that has so far been extraordinarily challenging.
Money, GB £££. Cost will depend on the amount of bags and I've seen that a limited order of 500 is needed by some manufacturers. I'd hazard a guess and say that the cost will be less than the typical bag for life at under £3 per unit depending on the quality and materials; so I'd estimate the upfront cost to be in the range of £10,000 which will be recouped with the sale of the bags.
I have a slogan to help advertise these too. "Pledge allegience to the bag"
*I originally posted in Contribute here: http://community.giffgaff.com/t5/Contribute-Innova
I've had a hard time describing what I'm talking about, so please bare with me *
At the moment, you can either subscribe to indiviual threads, or in your settings you can tick an option to 'Subscribe to all threads you post in'.
This can be really useful, as you receive an email to notify you that someone has posted on that thread.
However, when you help out a lot on the Help forum, and you subscribe to several threads, your email inbox is soon full of emails - and the majority of these are about posts similar to your own, when people are trying to help the OP.
For example, if I have suggested that the OP should enter some settings, I don't then need 12 emails to alert me other members are also suggesting that the OP should enter settings.
My idea: An option to subscribe only to replies from the OP on a thread
The only responses I really need to see are from the OP, whether they are answering a question by us, updating the situation, or letting us know that their problem is resolved.
This way, you would only receive an email when the OP posts on the thread, and not everyone else.
Instead of receiving 12 emails about entering settings, you might receive 1 email an hour later saying that the OP has replied to tell you that it has or hasn't worked.
Then you can go back to the thread and reply to them. I think this would be more efficient as there is less chance of the OP's reply being lost amongst everyone else's - and the OP's is probably the most important.
I'm not sure of the technical or cost implications of this idea, or even if it is physically possible, but I thought it would make using the community a lot easier
Thanks for taking the time to read this, and hopefully it was vaguely understandable
EDIT: Will23 commented on my post in Contribute here: http://community.giffgaff.com/t5/Contribute-Innova
His suggestion was that there could be a workaround if we could find a member who could/is prepared to work it out. It's all explained in his post. Unfortunately, I'm not capable Take a look at his post for more info by clicking on that link.
I think EU ID should be accepted as proof of your age to lift age restrictions.
If you can enter the country, open a UK bank account, vote in local UK and European elections. You can even open your own business but it is not accepted to proof your age. This can be for some Giff Gaff customers frustrating and they can't fully use service they are paying for. I hope you support this idea folks and Giff Gaff will consider EU Id's as a solution. Thanks
On the giffgaff website, we currently use this link: http://giff.ly/ggservice
This is where you can enter your postcode, and see live updates for the mast near you. It has been adapted from this link: http://bit.ly/o2status which takes you to the O2 site.
The Educators have said that they would rather we use the giff.ly link so that we don't redirect members to the O2 website (to avoid confusion, especially with people who don't use the forums often).
However, there isn't a link for the Coverage Checker. This is where you can enter your postcode and see the service you should be receiving for 2G, 3G or 4G, i.e. the service you can expect when joining giffgaff.
On the forums, we currently use this: http://bit.ly/o2coverage but this one still takes members to the O2 website.
My idea is pretty simple: Make a coverage checker for the giffgaff website
I know they both show the same thing, but:
- It stops people from going to O2 website, and keeps them on giffgaff
- It's less confusing for people using the forums
- It looks more professional
- It would be a great tool for people considering joining giffgaff
I think this tool would be most effective in the form of a map, similar to the one on O2's website anyway, but just based on the giffgaff website
I'm not sure how the time, technical, cost implications affect this (hopefully not much)... but I think it would be useful?
Then we could have a giff.ly link such as: giff.ly/ggcoverage (which isn't being used right now, I checked )
Anyway, let me know what you think
EDIT: @community_helper suggested the possibility of using the OpenSignal map (which uses customers' feedback) to determine coverage. OpenSignal allows the use on their website for an unknown fee, which could possibly be something giffgaff could look into if they did not want to make their own coverage map
Their map can be seen here: http://opensignal.com/
Thank you everyone for your kudos, support and feedback
Hey folks, the above idea received some interest in our Revived Ideas Thread this week, but the original only has 7 Kudos, so what I'd like to do is assess current demand for us looking into this so I can take the new Kudos result into the meeting.
Simply - letting us worry about what's possible, and what might be spammy.
Would you personally like a text message to inform you when there's a servce issue that affects you?