Ideas

right this is just a quick one

With the problems we've been having with data speeds over the last fifteen months and the fact that we know giffgaff don't have enough bandwidth for there existing customers I think giffgaff need to stop wasting money on tv campaigns which isn't cheap and why get new customers when they can't cope with the members they already have and spend the money where it's really needed on improving the service for the members you've already got? 

I did do a search and I found this idea but I believe mine is different :

http://community.giffgaff.com/t5/Submit-Great-giffgaff-Ideas/Stop-ad-spending/idc-p/16060760#M170391

So if you think giffgaff should do this then show your support  

currently if you are just a payg customer you only get 3g data as standard. 

The only way of getting 4g on payg is to buy a 4g bag and then afterwards if your using credit for data you continue to get 4g unless you buy a 3g bag then it reverts back to 3g by default. 

So my idea is simply make it that if the member has a 4g device that when they activate there new GG sim using credit for data gives them 4g by default. 

After all gg's data is very expensive to use on payg so it's only fair that members get there money's worth! 

Your comments and suggestions are welcome and don't forget to kudos the idea if you want to see it happen! 

Thanks for reading  

I think that people who are with giffgaff for extended periods, (e.g, 3+years) should start to see some discounts. For example, for each year you are with gg you will recieve 1% discount. I just think because you see people leaving in forums and it seems only the people that are helping are getting payback, when in fact some people are not technically gifted therefore have not got the capaabilities to help on the community, even though they value gg as much as the VIP's?

If you still have the entitlement to the Offer goodybag with unlimited 3G data for £15, you have to buy the next one within 65 days of buying the previous one.  (This gives you the chance to swap to a different goodybag for one month only, and it's advisable to queue the next Offer bag so you don't forget.)

My idea is for the expiry date to be displayed in the same way as the free giffgaff to giffgaff expiry date, on the Dashboard.

• To extend your free giffgaff to giffgaff calls and texts for another three months, top-up before 09 APR 2015

• To retain your entitlement to the £15 unlimited 3G data goodybag, buy it again before 21:00 on 14 MAR 2015

This line would only show if someone was logged in and still entitled - if they don't see it they will know they have already lost the entitlement.  New members don't need to see this loyalty bonus that they can never earn.

I won't be able to test this if it gets implemented - I've never had that entitlement as I need the freedom to tether.

@will23  asked me to post this here, so please give it kudos if you would find it useful - maybe the number of kudos will show how many people still have the entitlement?  (Or will the kudos come from those helpers who don't want to have to explain how the expiry date works...)

This option should be available
You can activate a simcard by buying a £5 /£7.50 goodybag using credit or debit card (paypal if they add the option)

If you've been referred by a existing member then that member gets £2.50 rather than £5 if you activate your simcard with £10 or above then the member gets £5 same with the sim activation bonus 

Hope this is clear if not please ask questions and I will try to answer it 

Many years ago I had 2 sim cards with the same number... why not do that today? I cant remember the provider but I remember how much time and hassle I saved. Many people use 2 phones but changing sim cards around or 2 mobile numbers is just a cause for constant irritation. Why can't you provide 2 sim card for one mobile number?  

OK this idea is very simple.

Having just helped someone on the help forum who didn't know that to get there 4g data working they had to turn there data of and back on again. I propose that everyone who buys a 4G goodybag for the first time, gets sent a text message saying something along the lines of:

Wahoo! you've just bought a 4G goodybag!

Just so you know, it can take up to 24 hours for the data to come live.

You will also need to turn your data off and back on again before it kicks in.

Then you will be able to enjoy all the benefits of 4G

Obviously the text of this message needs finessing, but the basic idea would save a lot of frustration for those who haven't read all the information before they purchase the 4G goodybag (I'm sure many don't).

Please support (kudo) this idea if you think its worthwhile.

it would be a great idea to be able to divert calls from a blocked phone if you have lost or had a phone stolen. when i lost my phone i missed some very important calls and feel it would a great service to offer as it keeps people connected when the worst happens.

Please bear with me:-

 A child has a Giff Gaff sim paid for by us & receives a text to inform them that the recurring Goodybag is about to "recur" but because the date on the payment card had expired it did not happen. The text was shown to another adult who did not understand & said it's a recurring Goodybag so don't worry! It consequentailly ran out & caused major problems & the phone now no longer has unlimited data as the old Goodybag is no longer available! Disappointing!

The Card & the e-mail address are mine so can ALL messages sent to the phone also be sent out to the stored e-mail address too so this problem can be overcome. Perhaps it could be an option box within the  "My Account" Tab that indicates whether you want ALL messages be sent to your phone only or to both phone & e-mail.

Thank you in advance for reading this message. x

I know this idea been posted before HOWEVER this idea spelled out how to make it work.

You dial 43430

You press:

1 - For credit
2 - For goodybag
3 - For gigabag

Then you press:

1 - To pay by airtime credit (or redeem a voucher if just buying credit)

2 - To pay by a credit/debit card (only if you previously purchased the bag online)

Then you get asked to press:

1 - For "Yes I have a Blackberry"
2 - For "No I do not have a blackberry"

Then you press (option depends on which bag you are buying²):

1 - For "£5 Hokey Cokey"/"£5 gigabag"
2 - For "£7.50 goodybag"/"£7.50 gigabag"
3 - For "£10 goodybag"
4 - For "£12 goodybag"
5 - For "£15 goodybag"
6 - For "£18 goodybag"

Then if you are paying by card you are then asked to enter the 3 digit security code of the stored credit/debit card.

Bingo you then receive a text message confirming purchase of said bag.

² = If answered yes to owning a Blackberry then bags would be correct price for goodybag + BB add on.