Submit: Great giffgaff Ideas

i think we should receive our voicemails free with or without credit as long as you have topped up in the last 3 months, there is nothing more frustrating than missing a call and you have used up all your mins, i think this could give giffgaff another edge again in the market.

A few months ago I switched to giffgaff which is by far the best network I've been with, I love how we're able to make suggestions and discuss the network. However, sometimes I receive a missed call and find myself not able to call back due to lack of credit. To be honest, whenever I didn't have credit I had to switch to my old SIM, running on T-Mobile in order to get the caller to call me back which is a hassle since I'd have to keep switching numbers and such. Therefore I think it would be a good service to have on here too, it was only 5 call me back messages which I don't think is too much to ask for and usually used for family emergencies and such. Or even just an extra £ to use or something per month when credit's been run out.

It would help everyone, members and agents, if you could 'tick a box' and download a vat receipt from the member's accounts page. Every month I have to go through several pages to find the receipt number then ask the agent for a vat receipt.

 

Normally I get the vat receipt within a couple of days but for some reason it took several attempts and in the end I had to get it sent to an alternative email address .....a fault with the email address and not the agents.

Hello

 

Having recently seen a couple of threads in the help section where people have been caught put when they've arrived abroad, not realising that their goodybag only covers them in the UK.<b

 

Currently the text you receive when roaming reads as follows:

 

"Hi, calls to UK/EU cost 18ppm to make and 4ppm to receive. Send a text for 5p. Data is 19p/MB. Prices include VAT. More info giffgaff.com. In emergencies call 112

 

 

"To avoid instances mentioned above I suggest adding an extra line along the lines of "Don't forget, goodybags are for UK use only, so make sure you've got plenty of airtime credit"

 

This would, hopefully, then reduce confusion and thus threads in the help section from people wondering why they cannot call and/or text when abroad even though their goodybag is live.

 

Comments and suggestions are welcome. If you support this idea please click on the kudos button

Being able to FREEZE airtime credit

 

Really convenient because saving up airtime credit to purchase next goodybag sometimes (for me, ALL the time) proves difficult after your goodybag expires (and it is not on the recurring option through bank account) and you accidentally use it up by making calls, texting or using mobile data. Also 

 

1. People who want to use £5, £7.50 or £12 goodybag need to buy £10 or £15 voucher. Usually from this you may want to save up that airtime credit in order to use it to pay for the next goodybag purchase. This is especially useful to the younger (or any!) GiffGaff members since their parents may not give them extra money for top-up if the extra money from their airtime credit is used up by accident.
2. Stops people from using up their emergency or saved up airtime credit accidentally right after their goodybag expires (because I'm sure this happens a lot)
3. This option would give many GiffGaff members (especially the younger ones!) more choice, flexibility and freedom so that they can get the best out of GiffGaff

Just have a 'FREEZE airtime credit' tick box option on the My GiffGaff page (which can be unticked anytime!).

 

THANK YOU!

Background:

 

Recently giffgaff have introduced listing 'Unresolved Help Requests'  when accessing the help forum.  This is a really useful feature and should improve members being able to find their own Help question and also remind them to mark a 'Best Answer'.  

 

 

Problem

 

However there are some threads that are simply not appropriate to set a 'Best Answer' because either none was given (remains unsolved) or the type of thread isn't one that needs a best answer.

 

Solution

 

After further discussion on how to easily resolve this (and get rid of the threads showing) I came up with the idea of using tags on the thread's opening post which could then be expanded into a more automated solution (see here on the original contribute thread http://community.giffgaff.com/t5/Contribute/Idea-New-Unresolved-Help-Requests-no-BA-relevant/m-p/137... ).

 

1. 'unsolved' and 'Unsolved' - this would mean the thread is still unresolved and this could prompt further responses from members that are particularly interested and have the knowledge to help solve more difficult problems by searching for that tag.   The use of the tag would exclude the thread from appearing in the 'Unresolved Help Requests'.
2. 'No BA needed' simply to exclude it from appearing (this is the one I would use for the 'Urban Myths' thread for example).

Change the emails (sent out to members reminding them to set a best answer) to include details on the new option of setting the tag to 'unsolved' if they can't find an appropriate best answer to set/need further help.  Also please include a valid link to the thread as I think this is an issue atm.

 

So this should be a fairly simple solution to implement and a needed one I feel.

 

As always comments and support welcomed

Every once in a while giffgaff offers up a sale of items like the current charity t-shirt ( https://fabrily.com/giffgaffcharitee20141 ), well why does it have to stop there? Our members are the greatest source of advertisement for the great service that giffgaff offers, so why not use them in a more proactive way?

 

I have ordered the charity t-shirt this year and will be wearing it with pride. As a University lecturer I hope that many of my students (and colleages)  will come and ask me what it is all about and I can tell them about the wonders of giffgaff.

 

The more availability of general merchandise: pens, sticky notes, t-shirts, caps, etc. the greater coverage offered and I for one would buy much of this to adorne my desk/home.

 

Please support this idea so we can support giffgaff all year round!

 

Yours,

 

Michael

I agree this part to activate the sim you should top up £10
But then after we should be able to purchase £5 airtime rather than £10 minimum
So I think giffgaff should offer £5 minimum top up.
Might not be the great idea but I think this is important to people

Currently the automated lost & stolen process at http://giffgaff.com/support/lost allows you to bar your phone & SIM or just your SIM. These each result in a special SIM being sent out in the post, and your account isn't usable until then.

 

Most members have a spare SIM lying around, either because they've ordered plenty to give out or the cheeky SIM that gets sent a few weeks after they activate. Some members also have a spare old phone that they might like to use in the meantime. These members might conceivably want to SIM swap onto a spare SIM and use it in the old phone for a while or even long term.

 

If they want to bar their old phone, though, which they probably will, they have to either bar their SIM as well and be without a phone for a few days (short of activating a new SIM with all the associated palaver) or go through the agents, and even then you have to lie and say you've already reported your SIM lost in order to activate the form.

 

Therefore my suggestion is simple: on the automatic lost form, there should also be an option for "bar just my phone — I haven't lost the SIM or am going to use SIM swap".

 

 

I'd like to see a widget added to the existing Android MyGiffGaff app that could be pinned to the home screen of my smartphone and would give me a quick at a glance view of my usage, without having to open the app specifically.

 

Ideally it would be resizeable, or have several size settings so it could be as small as one grid on my homescreen, or a little bigger if I have a little more real estate available. I've mocked up an example using graphics from the existing app as to how this could look.

 

I know that Apple is introducing widget functionality in it's upcoming iOS8, so perhaps this could be incorporated in to the iOS app ready for the new release also.

 

 

 

How about giffgaff making it easier for us PayPal payback choosers by making it a one off selection.

To do this you go to the payback widget, choose the PayPal option, enter your PayPal email address, then finally click the "remember this email" option.

Then once every 6 months giffgaff email/text you saying:

Hi (giffgaff username),

You have chosen PayPal as your preferred payback method. We have the following email address on record (email address).

If this address is still valid then you can ignore this email. If not please go to (payback widget address) to update it.

Many thanks,

giffgaff.

HOWEVER if you earn less than £10 giffgaff contact you to choose either credit or charity.

We've all had it I'm sure, data is down, but you don't know if it's your phone, your magnetic charge, or it is actually a network error.

 

Being able to text "STATUS" to a hotcode would reply with a text similar to :

VOICE: Good

SMS: Duh!

DATA&colon; Yeah, it's down dude!

 

If there was no error on the reply, the abilty to log a simple ticket, so at least agents will be made aware, i.e. follow up the status message with : DATA DOWN BS13 3AZ.. This isn't a perfect solution, but when you're stuck without data, you need some way of telling your mobile provider that something is broken.

A giffgaff sim takes at least 4-7working days to come and its tooo long. How about giffgaff offers a faster delivery. At the moment the 2nd class posting takes more than 4days but if they improve that to maybe 2 days and maximum 3days then it will be really good.

My idea is simple really but would be benefical to giffgaff to help out with network coverage issues.

 

At present, most people use a third party data speed checker - why don't giffgaff have a link on their app which will run a free (would not be charged data costs if not on unlimited goodybag) data speed check using mobile data useage - giffgaff would then have access to the results (whereas they would not have them at present from a thrid party app)and could monitor the network coverage far better and could also feedback to O2 on problem areas that could help them develop their network coverage in the correct places.

 

Data connection speeds issues are raised on a regular basis on the forum, so monitoring useage would be good and could help further develop this network (which I am very happy with)

 

It would be important that any data speed checks were not abused in anyway as this could in itself have a detrimental effect on the speed of the network, so I would suggest that data speed check be limited to 3 every 12 hours.

 

Comments please.........

Goodybag lasts for 30 days. If people runs out goodybag mins or something else then they have to use airtime to use the service. So I was wondering if giffgaff makes a option where you can remove goodybag and buy a new one anytime we want. This will makes life easier for people and save costs.

After seeing this Idea I've come up with a little solution to many peoples problems.

 

Buying a phone currently requires you use a credit/debit card, where the shipping and billing address are the same, and it must not be a business address (even though some businesses have flats above them too).

 

What would be good is if you can use credit to purchase a phone.

 

So you can top-up like normal, say, £100, and then buy a phone.

 

Or, take your Payback as Credit, then spend it on a phone.

 

Like this idea? Click the Kudo button!

For those who have never heard of this, two step logon, (or two factor authentication to us techies) is an optional method of increasing the security of an account. It works by requiring two means of identifying yourself. These are something you know, (your password), and something you physically have, (in this case your phone). Putting this in place would make it much harder for someone to hack into the account as they wouldn't have the means to generate the information required for the second stage. The user logs in as usual, but instead of being taken to the my Giffgaff page they're asked for a code. This can be generated either by a text sent to their phone or by using an app such as google authenticator. Only after that code has been entered will they be allowed access to the account itself. In case their phone is lost or stolen, an emergency code could be provided during the setup process, or an alternative would be to allow backup one time codes to be generated and downloaded. This is the setup which many online services are now using, examples of which include Facebook, Twitter and google. Another option to consider is to have only the areas in which sensitive information is accessed and managed protected by this feature. Sites such as Amazon often require customers to verify their password in order to edit their details and even to complete a purchase. This would create a compromise in that the user would not need to worry about going through an extra step to access the community, thereby hopefully minimising the inconvenience.