If you look at the goodybags there's 6 (3G) goodybags and 3 (4G) goodybags
So my idea is
There should be more gigabags avaliable. And change the price for gigabags and make it little bit cheaper so it fits in with the goodybags.
£5 - 1GB
£7.50 - 2GB
£15 - 6/10GB
My main point is that there's only 2 gigabags and 9 goodybags
So there should be more gigabags avaliable at a low price
Atleast add another 1/2
Previous dicussion of this idea took place here:
What section would this idea affect?
- Only the Help & Support Forum
What is the idea?
- To implement a 1-1 “breakout chat room” on the help & support forum, where a member can select an approved 1-1 member (that is online & has replied to the thread) that they feel comfortable with to talk them through their issue.
Who would this benefit?
- This will benefit any member that hasn’t used a forum before or any member that prefers a 1-1 rather than feeling overwhelmed by 10-20 messages all posting different suggestions or ideas (I understand how the forum works etc. and realise that sometimes members can forget something that another member will remember that’s why if you look at the diagram below I’ve allowed for this)
How would it work?
- I’ve made a basic diagram of how this might work shown below:
What would we achieve?
- Increased Member Satisfaction
- Clear, quality and accurate responses from experienced members (all whom have their own expertise)
- Resolution of older posts – Reducing educator time.
- The feeling of an escalation process for members for no account issues
- An additional service tailored to members who don’t like a fast flowing thread / forum, who require additional support or talked through an issue without distractions.
Proposed Criteria for 1-1 Helpers
- Minimum of 1 year answering posts within the forums.
- Minimum of 3% (average of post to BA is approx. 5-6% so 3% is a good starting point) of help & support forum posts as best answers. (Sometimes members maybe post 10-20 posts to walk a member through an issue so post count could be high whilst still not receiving a best answer).
- At least have achieved and passed silver level AH / KB editor.
- Have a friendly, clear & quality approach to answering posts (assessed by the giffgaff team- similar to the old gold mystery shopping stage)
This will exclude a lot of members initially however it would be achievable for all whilst still keeping within the giffgaff ethos (http://community.giffgaff.com/t5/Contribute/Idea-B
Please visit the posting here: http://community.giffgaff.com/t5/Contribute/Idea-B
****Please also consider the similar idea that was discussed in the contribute thread above****
If you like the idea please show your support by Kudoing this idea.
But i feel like a minimum of £12 for 4G is ridiculous, especially because 3G is so awful now. To be honest, a £5 goodybag with like 100minutes, 200 texts and 200mb would be amazing (or something in that arena) nobody rly texts anymore. I joined giffgaff for being versatile with what would pay depending on my activity. Sure i can get a 3G goodybag, but 3G has become so awful that i barely actually can use it...
I must say that the giffgaff service gets better all the time, there is one thing l think can make it even better,
I use the top another number facility on a regular basis for friends and family, some even when they are abroad, and they pay me back on their return, brilliant.
The one thing l would like to be able to do is not only top up their credit, but be able to buy them a goodybag or gigabag using the same facility.
Hope this can be done.
right this is just a quick one
With the problems we've been having with data speeds over the last fifteen months and the fact that we know giffgaff don't have enough bandwidth for there existing customers I think giffgaff need to stop wasting money on tv campaigns which isn't cheap and why get new customers when they can't cope with the members they already have and spend the money where it's really needed on improving the service for the members you've already got?
I did do a search and I found this idea but I believe mine is different :
So if you think giffgaff should do this then show your support
So we get one chance every six month
If you still have the entitlement to the Offer goodybag with unlimited 3G data for £15, you have to buy the next one within 65 days of buying the previous one. (This gives you the chance to swap to a different goodybag for one month only, and it's advisable to queue the next Offer bag so you don't forget.)
My idea is for the expiry date to be displayed in the same way as the free giffgaff to giffgaff expiry date, on the Dashboard.
- To extend your free giffgaff to giffgaff calls and texts for another three months, top-up before 09 APR 2015
- To retain your entitlement to the £15 unlimited 3G data goodybag, buy it again before 21:00 on 14 MAR 2015
This line would only show if someone was logged in and still entitled - if they don't see it they will know they have already lost the entitlement. New members don't need to see this loyalty bonus that they can never earn.
I won't be able to test this if it gets implemented - I've never had that entitlement as I need the freedom to tether.
@will23 asked me to post this here, so please give it kudos if you would find it useful - maybe the number of kudos will show how many people still have the entitlement? (Or will the kudos come from those helpers who don't want to have to explain how the expiry date works...)
Quite a simple idea this one (Possibly..), when we get our usage statements each month it contains our 'Extra Savings' and our 'Top called/texted numbers' (As shown at the top of the image below) but it doesn't actually tell you how many times you have called/texted giffgaff numbers or who your top contacts on giffgaff were.
So my idea is to add another section to the usage statement called something like 'Top called/texted giffgaff numbers' and have the same information that was provided about non-giffgaff numbers, but for giffgaff numbers.
I have created what it may look like below (Do I get extra points for that?) but my usage statement is broken anyway so it didn't even show me my normal called/texted numbers..
You could also have something alongside texting 'PLAN' to 43430 (Which texts you your reccomended plan alongside your last 30 days usage) where you text 'GGINFO' (Or something..) to the same number but it gives you information about giffgaff numbers that have been texted/called.
All comments/ideas appreciated
Thanks to @bethanaaay for the help!
Goodybags are supposed to last from the day of purchase to midnight on the day of expiry. However, if you queue a goodybag, the queued bag can start any time between 10pm and midnight on the day of expiry, meaning you can lose up to 2hours of goodybag allowance, from both the expiring bag and the queued bag.
For example, if I have 30 minutes left in my current bag and make a call at 21.45 that lasts for 25 minutes, I would expect to have all 25 minutes to come from my current bag. Unfortunately, if my queued bag starts at 22.00 I will use 10 minutes from the new bag. This means I'm now effectively 10minutes down on my new bag.
My idea is simply to have queued goodybags start at midnight so you don't accidentally eat into next months allowances
If it is half way through the month and you have used your data, provide an option to just buy extra data rather than having to start the next month earlier!
OK this idea is very simple.
Having just helped someone on the help forum who didn't know that to get there 4g data working they had to turn there data of and back on again. I propose that everyone who buys a 4G goodybag for the first time, gets sent a text message saying something along the lines of:
Wahoo! you've just bought a 4G goodybag!
Just so you know, it can take up to 24 hours for the data to come live.
You will also need to turn your data off and back on again before it kicks in.
Then you will be able to enjoy all the benefits of 4G
Obviously the text of this message needs finessing, but the basic idea would save a lot of frustration for those who haven't read all the information before they purchase the 4G goodybag (I'm sure many don't).
Please support (kudo) this idea if you think its worthwhile.
But then after we should be able to purchase £5 airtime rather than £10 minimum
So I think giffgaff should offer £5 minimum top up.
Might not be the great idea but I think this is important to people
This is another idea that has been brought up several times in various forms (see usage-history tag), but
haven't yet made it to these pages. I feel very strongly about this and would like to promote this also here:
the idea is to implement a 'Usage history' or 'Itemized billing' under My_giffgaff on the webpage.
I prefer the 'Usage history', as i think the important aspects is that it enables one to monitor usage
(data is transferred, but of course also calls, and txt messages), not only the bill/balance at the end.
It would be a feature that underpins transparency and is very much in line with the philosophy
of giffgaff as an internet based and community oriented company.
I know this idea been posted before HOWEVER this idea spelled out how to make it work.
You dial 43430
1 - For credit
2 - For goodybag
3 - For gigabag
Then you press:
1 - To pay by airtime credit (or redeem a voucher if just buying credit)
2 - To pay by a credit/debit card (only if you previously purchased the bag online)
Then you get asked to press:
1 - For "Yes I have a Blackberry"
2 - For "No I do not have a blackberry"
Then you press (option depends on which bag you are buying²):
1 - For "£5 Hokey Cokey"/"£5 gigabag"
2 - For "£7.50 goodybag"/"£7.50 gigabag"
3 - For "£10 goodybag"
4 - For "£12 goodybag"
5 - For "£15 goodybag"
6 - For "£18 goodybag"
Then if you are paying by card you are then asked to enter the 3 digit security code of the stored credit/debit card.
Bingo you then receive a text message confirming purchase of said bag.
² = If answered yes to owning a Blackberry then bags would be correct price for goodybag + BB add on.
A little known fact is that if you don't access your giffgaff voicemail for 60 days any customisation is lost (no pin, no personalised greeting etc) and you're not informed it has happened
If having gone to the trouble of setting these, to find if you did need to urgently check voicemail from another phone if would be very annoying to find you can't!
This is idea is very simple - once a PIN and/or a personalised greeting has been set - just leave it there without any time limits for it to be removed