But I feel that this has fallen, and is a social group which could have so much potential!
So what's the idea?
Well considering the commuinty voted for the gaming side of giffgaff I thought we should call the steam group good game giffgaff or brand it in such away promoting that.
But that's not all, the group needs some TLC. If we could have all the educators who play games, giffgaff staff and community managers/Gregg we could have Friday night game nights on steam. Have a poll in the community what to play, not a big games night like we have occasionally just members playing with staff on game servers, having fun! If we could also boost the fact we have a steam group it would be fantabulous (is that a word?)
I know from experience that we do have some really hardcore gaming members and so hardcore gaming staff the likes of @mark_h_ and @t_will but we have many more!
The idea in summary then is to:
Rename the steam group (well rebrand it anyway)
Have a wider community use for it (Friday night game nights etc)
Publicise we actually have a steam group!
Cheers for taking the time to read it
And happy Techuary!
I do hope you will all support this
Under Section 12.1 of the giffgaff terms and conditions, Your SIM card will be disconnected if your account has been completely inactive for a period of six months (http://giffgaff.com/boiler-plate/terms#Youruseofth
I propose that during December & January NO sim card will be disconnected, we currently live in a country with an ever increasing ageing population, lets try and do our very best for our
most vulnerable members of our community by showing them we care. Some elderly members may only receive 1-2 calls a year from loved ones abroad so may not top up or use there hansets very often so this will allow us to show everyone we have a heart. "a giffgaff heart"
Secondly as the colder weather gets worse each year we would be supporting our elderly & disabled members to have that extra lifeline to there families should they have any emergencies (that arent 999 ones of course).
This im sure could be implimented very easily by giffgaff and in time to really make a difference this christmas.
Please support this and show that we do care.
When responding to help requests it would be good to have an indication to show if the member who posted the message was online.
Perhaps a simple red or green 'dot' by the posters name.
Priority could then be given to members who are 'waiting online' for an answer rather than those who post a question and come back some time later to check for responses.
If the forum app supports this it would 'help the helpers'.
Thanks for considering this and, if you think its worthy of consideration, please give it kudos.
Merry christmas one and all,
I don't know about you, but I have a partner who is also on GG. Great! we have practically unlimited calls and texts to each other. well it is until you realise that its 3 hours into a call and you have no minutes/credit left.
I petition GG to add an auto cut off to each call GG-GG of one hour as I have now wasted almost £100 on this.
giffgaff already have this implemented when one has no credit, so being cut off is something that happens as it is if you have no minutes/credit.
I also have decided to ask for it to be an opt in service due to the comments below thanks!
remember to get ideas noticed they need Kudos, to get them noticed give them kudos.
In light of the discussion opened up by stevie_sg in relation to disabilities, I propose that the Simcard activation code be imprinted in braille to assist those visually impaired.
Braille is not only used by the totally blind, but also those who suffer from partial blindness or other sight issues.
It seems common sense to me to have the number printed as it is now (though darker font would be better ) and in braille.
A similar point was raised by mwhapples way back in March 2012 that is up for "Future Review", but that concerns sending the activation code via email so that it can be read by screenreaders.
This is suggesting having the ability to "see" it direct from the card or a section of the packaging having the activation code embossed in braille on a tear off section (this bit added thanks to brulaw - as it would seem an easier solution to print on paper / card rather than plastic ) - Thankyou Bruce!!!
Second (and last) edit - there will be no more
As a result of cim's input and thoughts, the additional text is now added: Thankyou cim
Not sure the logistics or costs of this but perhaps a braille printed label or insert could be added on request when a SIM is sent out - and maybe printed in larger characters at the same time for both OCR and increased legibility for those with vision impairment
Thanks for reading, and hopefully any support offered for this will go a long way to improving Member Experience, which is the aim of Stevie's thread
I was thinking about a idea that may change what 'run by us' means.
Looking at the member experiance outage compensation had played a vital role in getting projects a head start. So i thought maybe every payback period, their can be a pot set up from us (the community) to contribute some payback towards the pot and the most popular ideas that are in the idea board, get. a second vote of prority (like that was done recently) and those people that contribute get exclusives on whats happening.
I know your thinking giffgaff should do this anyway. But think maybe if we can get this pot to be successful how much difference would it make on pricings of various.
Even a pound or 1p can go along way. to helping ideas come out of the shell.
Its a far fetched idea but i might as put it out their. (i know their might be similar ideas out their)
All feedback is welcomed
A thread popped-up today about a user who wanted to top-up from Africa but couldn't because their card was rejected due to them being in Africa.
I want this changed so that users can easily top-up using overseas credit cards, so that if they are out of the country, but want to call friends and family, they still can.
Link to relevant thread:
I was in Colombia for 10 days recently and couldn't access my voicemail:
- 443 simply didn't work;
- I hadn't set up PIN access to my voicemail and would be a bit reluctant to incur the charges that would involve.
That got me thinking: why not make voicemails available as sound files online? You go online (usually free in your hotel using wifi), log into your account, click on the voicemail message link and listen to it through your speakers or headphone. That way, it's free and you still have voicemail access in far-flung places where 443 doesn't work.
Giffgaff has just implemented the exhaust SMS systems which sends you a text when you have used up the whole of your goody bag. See here. This seems a really good idea however the system doesn't tell you when you have run out of free giffgaff to giffgaff texts and calls. This can easy catch people out that use the free calls alot. They can suddenly find that they have been charged alot for a call they expected to be free.
Therefore I am suggesting that the exhaust SMS system is updated so it sends a sms to you when your giffgaff to giffgaff calls run out. Something like this I think would be fine "A quick heads up: Just so you know, your free giffgaff to giffgaff calls and texts have ended. To extend your free giffgaff to giffgaff calls and texts just top up. Your balance is 10.00. Cheers, giffgaff"
As I previously posted on this contribute thread the preview facility is now available on Lithium and I'd like it to be available on giffgaff ASAP please.
The basic idea is that you can preview a thread by hovering on the thread title which instantly gives you a preview pop up containing the contents of the topic. Very useful and much quicker than opening the thread especially if you are searching on a particular subject.
So though I didn't post the original idea (which wasn't possible at the time), a couple of educators have said they would like it posted as an idea to gauge it's popularity I presume.
So I for one would love to get this impemented ASAP, so you know what you need to do if you do too!
A little known fact is that if you don't access your giffgaff voicemail for 60 days any customisation is lost (no pin, no personalised greeting etc) and you're not informed it has happened
If having gone to the trouble of setting these, to find if you did need to urgently check voicemail from another phone if would be very annoying to find you can't!
This is idea is very simple - once a PIN and/or a personalised greeting has been set - just leave it there without any time limits for it to be removed
It is always handy to ensure your phone is always topped-up and has enough credit. I propose that the "Maximum times per calendar month" setting for auto top-up be adjusted to have a 4 and 5 options.
This would explicitly allow a user to grant giffgaff permission to automatically top them up at once a week, or just over once week if their balance goes below £3, works good for heavy users who may not want a contract, nor a goodybag too, as they will always have credit.
As giffgaff's financial year end is just finished, I think it is a good time to propose this idea. This is "the network run by you", apparently. Perhaps it would be a good idea for giffgaff to publish their annual accounts to the community.
I feel this would be a great thing, since ultimately it reinforces the idea that we are all stakeholders. It's obvious that there are many members who are quite passionate about giffgaff, this would only serve to bolster that.
I see no reason why giffgaff's accounts couldn't be posted on here, at the same time as lodging accounts at Companies House.
your thoughts guys?
all the best
This idea is to enable member's who have reported their SIM as lost/stolen to do a SIM swap.
Currently if a member reports their SIM as lost/stolen they must wait for the replacement SIM and they cannot do a SIM swap.
In some cases the replacement SIMs are very late to arrive and some are even lost in the post. It would be very convenient and more helpful if instead of having to wait for the official replacement SIM they could do a SIM swap with an unactivated SIM (either one they have lying around or one freshly ordered).
This idea goes hand in hand with http://community.giffgaff.com/t5/Submit-Great-giff
Payment system issues bad enough. However they seem to get exacerbated by people not realising the payment system is on a go slow - who then go on to try again multiple times. This further clogs up the already ailing payment system, and then goes on to further strain the agent system once they realise there are multiple charges on their bank account.
If someone tries to post the same thing on the forum within a certain time period then they get a "flooding" message that stops the duplicate. Not certain of the technical feasibility, but a similar thing on topup would at least reduce the frequency of multiple payments going through if there is a system issue and the first attempt seems to fail.
Something along the lines of :
"You are trying to topup within X minutes of previously topping up. It may be that your previous topup is slow in showing, please check with your bank before trying again to help prevent unwanted multiple payments "
My idea is selling 4G dongles, i have just paid for a new 4G phone ready for march, but i would also like to use a 4G sim in a dongle to run my netbook or use another giffgaff sim if its allowed because we only get 1GB to use tethered.( i think )
Now giffgaff is to offer 4G it would be good to be able to buy a 4G dongle from giffgaff, if enough people would also like to do this could you please stock some for us to buy.
o2 4G dongles are very expensive,and i do not wish to buy from them after the way they treated me when bought my last contract phone from them and it broke.
Also i am worried if i buy a unlocked dongle it might not work on o2 network because it is on the wrong frequency.
I would save money and i could switch from my broadband provider because 4G will be quicker than my broadband.
i will be be much happier knowing i had the correct dongle that works on giffgaff.
thanks for reading erica
Problem: There's been quite a few problems on the community recently where people have forgotten or cannot access the email address linked to their account. This means that they cannot reset the password, and so they have to go about contacting an agent from another account, which wastes both the customer's and the agents' time. Even if you request a password reset using the phone number or username, the link is sent to the user's email address (which they can't then access).
Suggestion: Would it be possible to also/alternatively have the password sent by text? Many people now use smartphones with access to some form of internet browser, so once they receive it by text they can click on the link and hey presto
Here are the 3 ways I see it could work:
- It could automatically send to both email and by text so the user just has to use one of the two options.
- When resetting the password, they tick a box as to whether they want to receive it by email or text.
- If the user resets the password using their email address, it is sent to the email address. If they reset using their mobile number, it is sent to their mobile number.
How this helps: People who no longer have access to their email can still access their giffgaff account. The agents can spend time on other queries instead of manually sending password reset links. It also clears confusion when more than one giffgaff account is linked to a single email address.
Any feedback, comments or suggestions are welcome Let me know what you think, and don't forget to support this idea if you think it is a valid solution. Thank you
To avoid problems with security, it could be possible to create security questions? So that once you've received the text, you can't just access the reset link, you would have to answer the question correctly before you can enter a new password.
DOB (suggested by @macphee70 )
PIN code (suggested by @solid247 )
Mother's maiden name (suggested by @solid247 )
I've seen many posts on help asking where are their 500 payback points/£5 when they have recruited a new giffgaffer...... often they think there is a problem with the system and some are quite angry.
This is caused by receiving the 'X has been giffgaffed' email and newsfeeds which don't explain that the payback points are only added onto the account when the payback process for that month has been run (around the 5th of the following month).
Email current copy is as follows:
Thanks for helping to grow giffgaff. You've earned yourself 500 Payback points for your trouble, which you could turn into £5 cash in the next Payback period at the end of November 2013.
Suggest adding a sentence such as this:
Thanks for helping to grow giffgaff. You've earned yourself 500 Payback points for your trouble, which you could turn into £5 cash in the next Payback period at the end of November 2013. These points will be included into your payback around 5th of next month when all the points for this calendar month are added to the accounts.
Thought that rather than create a completely new idea that I would also add for the newsfeed to be changed also.
Newsfeed current copy:
Your friend's been giffgaffed
Thanks for helping to grow giffgaff. Your friend has activated the SIM linked to your account, so you'll get 500 Payback points and your friend gets £5 credit too (credit applied within 24 hours of them activating their SIM). Happy days.
Your friend's been giffgaffed
Thanks for helping to grow giffgaff. Your friend has activated the SIM linked to your account, so you'll get 500 Payback points (added around 5th of next month) and your friend gets £5 credit too (credit applied within 24 hours of them activating their SIM). Happy days.
Small changes I know, but needed ones I feel to stop the confusion of when payback points are added to the account.
So as always comments and support always appreciated
It's been suggested that this is raised as a formal idea to get a sense of the strength of feeling around this possible solution to an issue created following the latest site upgrade:
- Members who activate a SIM with a Goodybag purchase (via credit/debit card) will now have auto-recurring switched on by default."
A number of members feel this isn't the giffgaff way of doing business. We prefer to set a higher benchmark and let members make an informed choice, rather than accidentally buy something they didn't actually want.
So, my idea is that new members get to make a proactive choice and have to tick one of two boxes, (rather than giffgaff assuming they want the same bundled product every month).
- Tick this box to choose this goodybag/gigabag for one month only
- Tick this box to recur this goodybag/gigabag every month until further notice
That way members can get the best customer experience and convenience, without feeling conned into something they didn't want to do.
What do you think, should we:
"LET THE MEMBERS DECIDE?"
Based on feedback from @nate37 - it's also important to support the tick box choices with some wording to make it clear that whatever option is chosen is not permanent and can be easily changed at a later date
And that if possible a link to the Knowledge Base article on recurring goodybags would also be useful too
*****Please note that a similar idea had been posted originally however these differ in a variety of ways, you can view this idea here*****
As you may know mast issues is the responsibility of the network operator (in our case O2) however there doesnt appear to be a way for giffgaff members to report these issues, some are waiting weeks / months before it eventually comes back on, this isnt fair for these members affected and we could do more to help them. These issues cant be reported direct to O2 as they wont acknowledge giffgaff members as there customers & a few have tried to report this through ofcom and have failed.
I propose a new option within the "ask an agent" section where members can report issues with signal etc after first trying the usual sulutions (APN setting, Rebooting Phone, Manual Roams, trying Sim in other phone, service checkers etc).
This idea will give benefits on both sides of the fence:
- Retention of existing members (less members leaving due to service issues)
- A great reporting system to allow feedback to O2 on signal issues.
- Better awareness of signal issues.
- members knowing that its reported and somethings being done.
- Allow members to browse through issues ensuring giffgaff are open and fair.
- Allow members to better understand that this issue is not the GIFFGAFF service being down (crazy posts on help & support)
If you feel that this will benefit the members, please support it.
giffgaff are an excellent value for money service but lets make it even better
Thanks for reading this.