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We've all had it I'm sure, data is down, but you don't know if it's your phone, your magnetic charge, or it is actually a network error.

 

Being able to text "STATUS" to a hotcode would reply with a text similar to :

VOICE: Good

SMS: Duh!

DATA: Yeah, it's down dude!

 

If there was no error on the reply, the abilty to log a simple ticket, so at least agents will be made aware, i.e. follow up the status message with : DATA DOWN BS13 3AZ.. This isn't a perfect solution, but when you're stuck without data, you need some way of telling your mobile provider that something is broken.

bmw4175

keep 500 minutes on the £10 goodybag

Status: Implemented
by bmw4175 on ‎21-02-2014 16:07

Another simple idea I've been thinking about is keeping the 500 minutes on the £10 goodybag. 

At the moment everyone who is on giffgaff before March 31st will get 500 minutes if they ever buy this goodybag just because they joined GG before the promotion ends. 

Common perception of this offer is you need to have brought this goodybag during the promotion period to be eligible for the 500 minute offer, but this is incorrect, you only need to have an active account before the offer ends. 

So that means already over a million giffgaffers have this choice already so think what will happen when people who join after March 31st only get 250 minutes whilst others are getting double them for the same price!  

Now I know it was a special offer but I can just see trouble ahead for giffgaff and all the members that provide there time in the help forum when this offer stops and people want to know why there mate gets twice the amount of minutes for the same price. 

Also I believe the £10 goodybag is pretty much unbeatable in the current payg market so attracts a lot of new customers for giffgaff. 

If it only had 250 mins, well not so attractive!

So over to you?

Status: Implemented
Thanks everyone for this, we've been able to secure 500 minutes on the £10 goodybag permanently. You can read more about it here; http://community.giffgaff.com/t5/News-Announcements/3G-10-goodybag-getting-500-minutes-permanently/m...
agardiner

Two Step Logon

Status: New Idea
by agardiner ‎22-05-2014 10:24 - edited ‎23-05-2014 12:18
For those who have never heard of this, two step logon, (or two factor authentication to us techies) is an optional method of increasing the security of an account. It works by requiring two means of identifying yourself. These are something you know, (your password), and something you physically have, (in this case your phone). Putting this in place would make it much harder for someone to hack into the account as they wouldn't have the means to generate the information required for the second stage. The user logs in as usual, but instead of being taken to the my Giffgaff page they're asked for a code. This can be generated either by a text sent to their phone or by using an app such as google authenticator. Only after that code has been entered will they be allowed access to the account itself. In case their phone is lost or stolen, an emergency code could be provided during the setup process, or an alternative would be to allow backup one time codes to be generated and downloaded. This is the setup which many online services are now using, examples of which include Facebook, Twitter and google. Another option to consider is to have only the areas in which sensitive information is accessed and managed protected by this feature. Sites such as Amazon often require customers to verify their password in order to edit their details and even to complete a purchase. This would create a compromise in that the user would not need to worry about going through an extra step to access the community, thereby hopefully minimising the inconvenience.

A suggestion for those who do not use their mobiles to ring people- Deaf people especially or even people who use work mobiles/ home landline phones.

 

I think it would be a good idea to offer another goodybag that does not include minutes. I am profoundly Deaf. I have 250 UK minutes which I will never use. It seems a waste. Maybe instead of £12 for 250 UK minutes, unlimited texts and unlimited data we could have say a reduced rate to exclude minutes but still keep the unlimited data and texts which is extremely neccessary for me. 

 

Or maybe as giffgaff is 'The mobile network run by you'- we could do a goodybag swap. Say another member runs out of minutes and I've got 250 spare but I've run out of data (just an example- not going to happen with unlimited data I know!) then we could swap. May be difficult but its an idea for the future

 

lpwilliams

FREE giffgaff Data Speed Tests

Status: New Idea
by lpwilliams on ‎28-07-2014 08:48

My idea is simple really but would be benefical to giffgaff to help out with network coverage issues.

 

At present, most people use a third party data speed checker - why don't giffgaff have a link on their app which will run a free (would not be charged data costs if not on unlimited goodybag) data speed check using mobile data useage - giffgaff would then have access to the results (whereas they would not have them at present from a thrid party app)and could monitor the network coverage far better and could also feedback to O2 on problem areas that could help them develop their network coverage in the correct places.

 

Data connection speeds issues are raised on a regular basis on the forum, so monitoring useage would be good and could help further develop this network (which I am very happy with)

 

It would be important that any data speed checks were not abused in anyway as this could in itself have a detrimental effect on the speed of the network, so I would suggest that data speed check be limited to 3 every 12 hours.

 

Comments please.........

kathleen414

Giffgaff members freebies section

Status: Under Consideration
by kathleen414 ‎11-03-2014 10:42 - edited ‎12-03-2014 17:02

 

Hi everyone.
Was thinking maybe we should or could have Giffgaff freebies section
Plenty of us get or have unwanted items
Of all descriptions
Or at times we need something.
As we're a awesome community maybe we could help each other out  ?
Maybe even a little donation to our gg charities once you receive your freebie (optional)
Could be a great asset to the community
Anything could be included subject to giffgaffs approval

An old phone or a spare part .
how many times when we upgrade to new phones or tech /games system and all the kits either binned or stuck in the cupboards.
Pass it on and make someone else happy
What do you think ?
We could have local pick ups or posted to be arranged with recipient of the freebie

posted in of topic discussion originally

 

*****************************************

 

For clarity added information. 

 

I understand there are other sites to recycle your unwanted item. But my idea is not to show people were to give the items away but to offer them within our community . Example. I may not be bothered to search out my stuff and use  sites as you mention.. But if see a giffgaff community member who needs an item I may be more inclined to donate it too them.

Status: Under Consideration
5th August - Interesting idea and definitely in our brand values of being community powered and 'mutual giving'. It's not something we can work on at the moment as there are projects in the background that need to come first, but it's certainly something we will make a business proposal for. We'll keep you updated.
hazel22

email and/or SMS notifications of network outages

Status: Not For Us
by giffgaff Educator ‎16-09-2013 13:03 - edited ‎16-09-2013 14:29

Hey folks, the above idea received some interest in our Revived Ideas Thread this week, but the original only has 7 Kudos, so what I'd like to do is assess current demand for us looking into this so I can take the new Kudos result into the meeting.

 

Simply - letting us worry about what's possible, and what might be spammy.

 

Would you personally like a text message to inform you when there's a servce issue that affects you?

Status: Not For Us
This idea is being set as 'Not For Us' - after speaking to our campaign manager it's clear that it would be technically impossible to implement this idea. Sending a test isn't possible when the network is down and emails to the whole base take about a day to send because of the volume - we usually have to send in small batches so that email providers don't pick us up as spammers. We did want to try this so during a service issue we sent out an email to members in Bands 1 - 4 when the community went down. However by the time most members received it, the issue was resolved and information old. However since this idea was posted, we now have the new Service Checker which can be found on the Service Updates Board - http://community.giffgaff.com/t5/Service-Updates/bd-p/Notice_board
oldyorkie

"Posted from..." - Bring it back

Status: Under Consideration
by oldyorkie ‎22-02-2014 03:27 - edited ‎22-02-2014 04:31

Hi
The observant among us will have noticed that the "Posted from..." that appeared at the bottom of a post made from a mobile device has now disappeared.
The not-so-observant will have missed it :smileytongue:
This is actually quite annoying - and restrictive to the helper - when people had problems before and you could see if the message was posted from an iPhone or an Android etc it was much easier to suggest the solution in some cases. Now we have no idea what device unless they mention in the OP (which they rarely do!)- a real pain :mansad:
And the dreaded multiple c&p settings for every phone under the sun have reappeared as a result :manfrustrated:

As an additional observation, I've also noticed that against my username and avatar on the full site, I had enabled my mobile phone info to be displayed on the forums by going to preferences>personal information >mobile phone and typing in LG Nexus 5 32gb -...

That's also disappeared - despite still being current in my preferences??

My suggestion is simply this :

Bring both back.... Please :smileytongue:

Status: Under Consideration
We are looking into bringing this functionality back in some form, as long as we can guarantee that it is reliable, accurate and helpful to both the member posting and the member answering the question. (See more details in comments.)
michaeldullaway

giffgaff memorabilia

Status: New Idea
by michaeldullaway on ‎30-07-2014 10:55

Every once in a while giffgaff offers up a sale of items like the current charity t-shirt ( https://fabrily.com/giffgaffcharitee20141 ), well why does it have to stop there? Our members are the greatest source of advertisement for the great service that giffgaff offers, so why not use them in a more proactive way?

 

I have ordered the charity t-shirt this year and will be wearing it with pride. As a University lecturer I hope that many of my students (and colleages)  will come and ask me what it is all about and I can tell them about the wonders of giffgaff.

 

The more availability of general merchandise: pens, sticky notes, t-shirts, caps, etc. the greater coverage offered and I for one would buy much of this to adorne my desk/home.

 

Please support this idea so we can support giffgaff all year round!

 

Yours,

 

Michael

alina82

Block number

Status: New Idea
by alina82 on ‎10-08-2014 11:48
One more mind... To put block for numbers on my Giffgaff website.( May not all of us got phone with this option), it can be like in Facebook. To not contact some numbers at all.
andreww

60 day voicemail frustration

Status: Under Consideration
by andreww on ‎14-05-2013 17:26

 

A little known fact is that if you don't access your giffgaff voicemail for 60 days any customisation is lost (no pin, no personalised greeting etc) and you're not informed it has happened :smileysad:

 

If having gone to the trouble of setting these, to find if you did need to urgently check voicemail from another phone if would be very annoying to find you can't!

 

This is idea is very simple - once a PIN and/or a personalised greeting has been set - just leave it there without any time limits for it to be removed :smileywink: 

 

voicemail

Status: Under Consideration
29th July 2014 - Initially this Idea was hard to implement. Custom content costs space and money to maintain, hence the purge, which is dictated by o2. Today we've raised this again to discover if the situation has changed and if it's possible to implement now.
khalil337

Expand gigabag

Status: New Idea
by khalil337 on ‎01-07-2014 23:42
The minimum gigabag is 500MB and maximum is 3GB
I think giffgaff should offer a little bit more on gigabag. There should be a 5GB for heavy users. And they should be able to purchase this once is every 2 month. So it doesn't slow down giffgaff bandwidth speed.
I think this will be really helpful if this idea gets counted
bmw4175

status changes on your ideas pm

Status: Implemented
by bmw4175 on ‎22-03-2014 12:54

Just a very quick but simple one. 

At the moment when you comment on or kudo an idea you get a pm telling you of any changes to the status of the idea or any update, which is great right?

But on your own ideas you do not currently get this notification as I assume cuz it's your idea then you should be keeping an eye in it but when your running quite a few active threads, helping out and getting involved in other threads and have a few ideas running is easy to lose track. 

I know one should subscribe to threads your taking part in but if you've made this mistake you'll know your email inbox becomes chaos! 

So my idea is simple! :smileyhappy:

Can we please get this pm notification to any changes on our own ideas please?

Thanks for reading.....  :smileyhappy:

Status: Implemented
Implemented - We'll start including the Author into the notification system. Thanks for the Idea and the support from our members.
bluemoonbaz

Annual members honours award re run

Status: Under Consideration
by bluemoonbaz ‎15-04-2014 19:35 - edited ‎06-05-2014 20:45

 

 

The giffgaff new years  honours thread should be an annual event 

 

but should be expanded into catogories

 so all the fabulous work can be recognised 

 

these can be chosen by the community for the community

 

ie  contributor  or members  technical improvement

facebook  twitter off topic

there is many options

but it would be a nice way for giffgaff to say thank you

 

original idea

 

http://community.giffgaff.com/t5/Submit-Great-giffgaff-Ideas/Annual-giffgaff-new-years-honours-threa...

 

 

this was implemented and ran once but this year we only had the gaffta awards

i think we should have it again what do you think ?

its a member run event so if you want it again speak out 

 

Status: Under Consideration
Hey folks, this looks really interesting and would be nice to do again - we'll have to back seat it and look at it again when we get closer to the end of the year :smileyhappy:
diwatty

Provide actual voice mail help.

Status: Under Consideration
by diwatty on ‎20-03-2014 15:27

So i have been going through the voicemail menu (443) and on the main menu's final option it says "if you need help with voicemail press 1" I pressed one and it ended the call with the saying "Thanks for calling ta ra".

 

I was expecting help or a direction to the giffgaff commuinty, i take it is not a joke but an error. 

 

Could we have this fixed or have it direct you to the commuinty if help is required?

 

 

Status: Under Consideration
This Idea is now under consideration, it's due to be prioritised in the next session, and we'll update this Idea to 'Working on It' when it's in the routemaster. Thanks for keeping us 'Run by You'.
as7861

Network Virtutal Interview

Status: New Idea
by as7861 ‎05-05-2014 17:46 - edited ‎05-05-2014 17:52

Hey, 

 

I do know that o2 is a thirdparty. But they are also giffgaff's supplier for the network. So i do think giffgaff should arrange a chat (with us) with o2 tech guys to find out about how giffgaff's supplier is improving to give us a better service and coverage. 

 

But this idea is about setting up a chat with o2 to find out about what happening on the whole network, and to give them some feedback direct through the chat. 

 

i do understand its giffgaff techs pass onto o2 techs but giffgaff always say they don't own the infrastruture for the network. Its time for giffgaff to arrange a chat like this so we can ask question about the infrastruture. 

 

Such as : 

 

When is 4G coming to this area ? 

What kind of coverage ? 

And so on....

 

This idea was powered by o2 community recent virtual interview   - 

http://community.o2.co.uk/t5/Welcome-News/Network-Virtual-Interview-30-04-14/td-p/652627 

 

I do think this will really popular. So show your support and let us make this happen :smileytongue: 

 

463px-Symbol_thumbs_up.svg.png

 

Hi all. I was just over in the middle tab up there checking out the blog, the new one from  handy giffgaff staffer valerie_86 but I don't really know who Valerie is. I pressume that she's part of the business / finance team because she's posted a few times on things of that nature.

 

I propose that the generic rank 'handy giffgaff staffer' be a little less used and something more appropriate to the role of the staffer be used to give a better idea of who's posting and what they do at giffgaff. I think that this would make it a little clearer especially in blogs. With staff numbers increasing there's less need for a generic rank these days.

 

How hard is it to do?

Not very hard I'd have thought

 

 

Status: Under Consideration
10th May 2014: Whilst we can see the benefits to this Idea, we want to investigate whether the benefit is worth the amount of work to set up a lot of individual staffer ranks and whether there would be a loss of instant recognition of staffer rank for members, especially newcomers. Perhaps there's another way we can do this through badges or signatures.
stephenmiller

giffgaff bag for life drive

Status: Not For Us
by stephenmiller ‎05-01-2014 20:40 - edited ‎05-01-2014 20:47

I live in Wales and we've been subject to the 5p charge for carrier bags for a few years now, I understand that you Englanders are soon to join us in this environmental minefield. I have a suggestion for a campaign for giffgaff to sell bags for life for a couple of reasons.

 

What is a carrier bag?

It might be a simple question but the answer has hidden answers. The primary purpose is of course to carry things around but when you buy something from Tesco or Asda you're also exclaiming to the world that you shop at Tesco or Asda, kind of pledging alegiance and advertising on their behalf as you go about your Earthly chores. I feel that if we must advertise as part of our daily shopping commute then we might as well advertise something that we want to promote.

 

The eco drive for reusable and charging for carrier bags has afforded us an excellent opportunity to escape from these clutches and not only do our part for the environment by reducing plastic waste but also, if we so wish, break free of our corporate sponsored walk around town and promote values that we would like to promote ourselves (I urge you to do so even if you don't support this idea incidentally).

 

 

 

I don't have any ideas on the design of the bag itself but I'd think it could be branded giffgaff in some way and emphasise the core values of the company in a nice graphical way.

 

How?

There is now an online buying portal on te site here that sells phones and there has long been a demand for giffgaff branded merchandise, offering this as a limited run of exclusives seems to me like the best option. I've taken the liberty of seeking out a few bag makers. Most products of this nature are manufactured overseas (China) and of course we'd all like to avoid that and have these made in the UK. BIDBI are based in Sheffield and seem to have a UK based production line but others are of course in existence in the country I'm sure.

 

http://www.bidbi.co.uk/

http://www.customprintedbags.co.uk/kraft-paper-bags/printed-paper-bags.php

http://buildabag.wbc.co.uk/

 

The design could be one of those community competition type things or maybe just hire someone or get the in house design guy. Up to whomever :smileyhappy:

 

Benefits and causes

There is the opportunity to make some sort of charity thing out of this but in my mind at least environmental responsibility is reward enough and there's the branding thing too. Can go under the giffgaff for good banner or something. An expanded info-sheet on the worth of reusing carrier bags and promoting things that you like raises the good cause factor. Alo an opprtunity for some giffgaff advertising in the physical world, something that has so far been extraordinarily challenging.

 

Cost

Money, GB £££. Cost will depend on the amount of bags and I've seen that a limited order of 500 is needed by some manufacturers.  I'd hazard a guess and say that the cost will be less than the typical bag for life at under £3 per unit depending on the quality and materials; so I'd estimate the upfront cost to be in the range of £10,000 which will be recouped with the sale of the bags.

 

Bonus round

I have a slogan to help advertise these too. "Pledge allegience to the bag" :smileyhappy:

Status: Not For Us
Official Update: After some consideration, Mike and our Marketing believe that because we don't usually sell or give away bags, if we started, we'd actually add to the amount of bags out there, which are more easily accessible at your local supermarket. We do occasionally do tote bags, and there might be a way we can use this as a giffgaff for good project to encourage members to reuse bags, have a think and anyone can submit a proposal to the thread here: http://community.giffgaff.com/t5/News-Announcements/giffgaff-for-good/td-p/7133320

Looking at the Help section today, there are lots of posts from members on the subject of removing the adult restrictions from their account, some of whom have clearly got the hump with the whole process.

 

The problem:

 

The current system, as detailed here in this excellent guide by bertiebat relies on the member having a UK passport or driving licence. That's OK if you do, but if you happen to be from Northern Ireland, your driving licence won't do it, and if you're from anywhere else in the world, you've pretty much had it. 

 

The solution:

 

As mentioned in bertiebat's guide, O2 use credit card verification to remove the adult restriction for their customers. Other companies also use credit card verification to establish a persons age. Usually a credit card is debited to the tune of £1 to establish the identity of the person, and once that is processed, it is credited back to the credit card so wouldn't actually cost anything (I know O2 credit the £1 to the customers account, not back to the credit card, car hire firms credit straight back to the credit card so it's technically possible)

 

The benefit:

 

This would mean that non UK document holders could remove their adult restriction. UK document holders wouldn't need to use sensitive personal information to get the restriction lifted, so everyone is a winner.

 

I know that not every 18+ year old has a credit card, but the vast majority do. I see this as an addition to the current system to cover those that currently have no option to remove the restriction.

 

Status: Working On It
Official Idea Update: We're still working on this at the moment, we're looking at including it into the activation flow so you can get rid of your adult content bar during your first steps for a great member experience. As always we'll update you when we have new information.
philiplittle40

Password reset page improvement

Status: Implemented
by seer philiplittle40 on ‎24-02-2014 16:47
Evening all :smileyhappy:

All the discussion about FB on the contribute forum has crystallised something that has been nagging at me for a while.

One of the most common issues we get on FB is people who have forgotten password details but can't get a reset email (never arrives). A while back I created a "Forum Account" guide and we tend to advise creating one, and using it to contact the agents from.

Of course that only helps the people who find their way into the FB wall. Can't help but think that some people give up and leave.

Wouldn't it make sense to recognise this issue, and to include a new section on the password reset page along the lines of :

"No reset email received? If its not in your junk folder then there may be a problem with the email address held on our system. Please create a Forum Account and contact our agents who will help you to get back up and running"

Could then add a link to a suitable knowledge base article (to replace my humble top tips guide) showing them how to do so, and what information to provide the agents with.

Should head off a lot of queries and make it easier for people to access their accounts / buy goodybags.

What do we think?

Cheers :smileyhappy:

Phil
Status: Implemented

Implemented - a note has been added to the Knowledge Base article which guides members through the process if they run into problems. The article can be found here.

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