After seeing this Idea I've come up with a little solution to many peoples problems.
Buying a phone currently requires you use a credit/debit card, where the shipping and billing address are the same, and it must not be a business address (even though some businesses have flats above them too).
What would be good is if you can use credit to purchase a phone.
So you can top-up like normal, say, £100, and then buy a phone.
Or, take your Payback as Credit, then spend it on a phone.
Like this idea? Click the Kudo button!
Currently the automated lost & stolen process at http://giffgaff.com/support/lost allows you to bar your phone & SIM or just your SIM. These each result in a special SIM being sent out in the post, and your account isn't usable until then.
Most members have a spare SIM lying around, either because they've ordered plenty to give out or the cheeky SIM that gets sent a few weeks after they activate. Some members also have a spare old phone that they might like to use in the meantime. These members might conceivably want to SIM swap onto a spare SIM and use it in the old phone for a while or even long term.
If they want to bar their old phone, though, which they probably will, they have to either bar their SIM as well and be without a phone for a few days (short of activating a new SIM with all the associated palaver) or go through the agents, and even then you have to lie and say you've already reported your SIM lost in order to activate the form.
Therefore my suggestion is simple: on the automatic lost form, there should also be an option for "bar just my phone — I haven't lost the SIM or am going to use SIM swap".
My previous idea was to Zero rate community.giffgaff.com and apparently it is already zero rated.
So my next idea is simple ...
To cut the cost of credit and data used by members, we should be able to store images such as avatars and banners on giffgaff.com so that the images do not need to be loaded from an external source, making them zero rated too.
This reduces the cost of credit to pay as you go users and limits the amount of data wasted on helping on community.giffgaff.com
Making the site as Zero Rated as possible!
As always, thanks for reading and please support with a "Kudos"
When it comes down to helping the giffgaff community, I always subscribe to replies before posting my own.
The issue I have is when I receive an email from giffgaff mailer informing me that a reply has been made to the post. This results in me visiting the post just to find that the reply is either similar to my own, someone asking a question to the original poster or just a pointless comment. Therefore I feel that I didn't need to visit the thread.
I ask giffgaff to simply apply two minor alterations to these email as outlined below.
- Include information stating whether or not the reply has been made by the Original Poster.
- Include a summary (around 300 characters) detailing the contents of their reply.
Although these alterations are minor, I believe that myself and a large number of the community will find them very helpful.
If you agree with my idea, please contribute Kudos, feel free to post your comments below as your feedback will be helpful.
Thank you for taking the time to visit and view my latest giffgaff idea.
Twitter : deanljbirch
Being able to FREEZE airtime credit
Really convenient because saving up airtime credit to purchase next goodybag sometimes (for me, ALL the time) proves difficult after your goodybag expires (and it is not on the recurring option through bank account) and you accidentally use it up by making calls, texting or using mobile data. Also
- People who want to use £5, £7.50 or £12 goodybag need to buy £10 or £15 voucher. Usually from this you may want to save up that airtime credit in order to use it to pay for the next goodybag purchase. This is especially useful to the younger (or any!) GiffGaff members since their parents may not give them extra money for top-up if the extra money from their airtime credit is used up by accident.
- Stops people from using up their emergency or saved up airtime credit accidentally right after their goodybag expires (because I'm sure this happens a lot)
- This option would give many GiffGaff members (especially the younger ones!) more choice, flexibility and freedom so that they can get the best out of GiffGaff
Just have a 'FREEZE airtime credit' tick box option on the My GiffGaff page (which can be unticked anytime!).
This popped into my head literally just a couple of minutes ago and I'm going to refine / brainstorm it as I write so bear with me.
This was inspired by a company (Red Hat) who do projects in their local area, volunteers donate their time and the company throws in a few bones. I thought that this 'corporate responsibiliy' or 'social good' could be applied to giffgaff, perhaps they could maybe fix up a playground in Uxbridge. Now that in itself is a neat idea but takes a very internalised view of the company supporting its local area, for giffgaff the company is expanded beyond Uxbridge in the form of a distributed online community. What about if instead of these volunteer acts carried out in Uxbridge they could be done where members think they should and need to be done?
I've come up with a few notes;
- First people submit projects. It could be fixing up a local park, donating computers to a club or a day out for an old folks home or respite home
- The community then votes on the project. I dislike the idea of a popularity contest though so if anyone has any better way then I'd live to hear it
- The payback that would ordinarily go to charity would be a good way to finance it, even the possibility of split payback f you still want the legacy charity donation
- It's not unthinkable that other members could volunteer but then you might have things like liability and insurance to worry about
- A more hands on approach from giffgaff than the typically abstracted charity donation route.
- it's a pretty strong show of giffgaff and the community supporting each other in ways that far surpass any that giffgaff has done so far.
- Good press; Virtual operator does good in the real world. Members at the heart of giffgaff etc
- The selection criteria I haven't nailed yet. Voting on good causes is extremely tacky, especially when there's potentially people you might have spoken to regularly involved.
- That's all I have so far, this is still pretty fresh in the head so haven't given a huge amount of thought to the negative side.
All thoughts and contributions are welcome
With increasing numbers of members engaging in the forum to help other giffgaffers, there can sometimes be occasions when answers provided may not be as helpful as they could. This can lead to a poor experience to members (often new members who are seeking advice)
Although quizes are a very good way to impart and improve knowledge they may not be the answer to the problem that persists with members providing poor advice or inaccurate and unhelpful information.
Personally, I think members who have posted the question should have the option to select a BEST ANSWER and also indicate any answers that were of very poor value (could be more than 1 post). These poor answers could then be forwarded to the Educators to judge. If they were classed as being way below par, then it should have a negative impact on ANY payback received (whether it be from SIM activations, postings on the forum or quizes undertaken).
This is my opinion would ensure that members who post on the forum are aware that cutting and pasting out of date information etc would not be acceptable and could well have an impact on how much money they can earn - thus steering them away from responding to all queries to maximise their chances of earning payback.
I think it would be important that ONLY the person who originally posted the question would have input into the poor responses to the question and would also be VERY important that educators are involved so as to ensure fairness and eliminate the chances of some members abusing the system to the disadvantage of other members who they possibly do not like.
Hey folks, the above idea received some interest in our Revived Ideas Thread this week, but the original only has 7 Kudos, so what I'd like to do is assess current demand for us looking into this so I can take the new Kudos result into the meeting.
Simply - letting us worry about what's possible, and what might be spammy.
Would you personally like a text message to inform you when there's a servce issue that affects you?
Another simple idea I've been thinking about is keeping the 500 minutes on the £10 goodybag.
At the moment everyone who is on giffgaff before March 31st will get 500 minutes if they ever buy this goodybag just because they joined GG before the promotion ends.
Common perception of this offer is you need to have brought this goodybag during the promotion period to be eligible for the 500 minute offer, but this is incorrect, you only need to have an active account before the offer ends.
So that means already over a million giffgaffers have this choice already so think what will happen when people who join after March 31st only get 250 minutes whilst others are getting double them for the same price!
Now I know it was a special offer but I can just see trouble ahead for giffgaff and all the members that provide there time in the help forum when this offer stops and people want to know why there mate gets twice the amount of minutes for the same price.
Also I believe the £10 goodybag is pretty much unbeatable in the current payg market so attracts a lot of new customers for giffgaff.
If it only had 250 mins, well not so attractive!
So over to you?
Was thinking maybe we should or could have Giffgaff freebies section
Plenty of us get or have unwanted items
Of all descriptions
Or at times we need something.
As we're a awesome community maybe we could help each other out ?
Maybe even a little donation to our gg charities once you receive your freebie (optional)
Could be a great asset to the community
Anything could be included subject to giffgaffs approval
An old phone or a spare part .
how many times when we upgrade to new phones or tech /games system and all the kits either binned or stuck in the cupboards.
Pass it on and make someone else happy
What do you think ?
We could have local pick ups or posted to be arranged with recipient of the freebie
posted in of topic discussion originally
For clarity added information.
I understand there are other sites to recycle your unwanted item. But my idea is not to show people were to give the items away but to offer them within our community . Example. I may not be bothered to search out my stuff and use sites as you mention.. But if see a giffgaff community member who needs an item I may be more inclined to donate it too them.
A little known fact is that if you don't access your giffgaff voicemail for 60 days any customisation is lost (no pin, no personalised greeting etc) and you're not informed it has happened
If having gone to the trouble of setting these, to find if you did need to urgently check voicemail from another phone if would be very annoying to find you can't!
This is idea is very simple - once a PIN and/or a personalised greeting has been set - just leave it there without any time limits for it to be removed
The observant among us will have noticed that the "Posted from..." that appeared at the bottom of a post made from a mobile device has now disappeared.
The not-so-observant will have missed it
This is actually quite annoying - and restrictive to the helper - when people had problems before and you could see if the message was posted from an iPhone or an Android etc it was much easier to suggest the solution in some cases. Now we have no idea what device unless they mention in the OP (which they rarely do!)- a real pain
And the dreaded multiple c&p settings for every phone under the sun have reappeared as a result
As an additional observation, I've also noticed that against my username and avatar on the full site, I had enabled my mobile phone info to be displayed on the forums by going to preferences>personal information >mobile phone and typing in LG Nexus 5 32gb -...
That's also disappeared - despite still being current in my preferences??
My suggestion is simply this :
Bring both back.... Please
if a member decides to top up before hand to keep them going for a few months they should be allowed free gg to gg.
I have seen another idea like this and havent seen any results yet.
I was topped up ahead of time so my parents didn't have to worry about my top up when they went away on holiday and soon enough I realised that I would get my free gg to gg which was very disappointing.
I am also aware that people will say it will be missed with the pay back for bringing more members, but if I can bring giff gaff more members then why can I not get my free gg to gg when I buy a goody bag.
it shouldn't matter if it is with payback, exciting airtime credit or via credit/debit card, if we have paid for it or earned payback we should all be entitled for free gg to gg.
another point I'd like to add is that the goody bags are very misleading they all say free gg to gg, I know this is how businesses work to get customers to buy things but members do get very frustrated when they aren't giveb the right information.
A suggestion for those who do not use their mobiles to ring people- Deaf people especially or even people who use work mobiles/ home landline phones.
I think it would be a good idea to offer another goodybag that does not include minutes. I am profoundly Deaf. I have 250 UK minutes which I will never use. It seems a waste. Maybe instead of £12 for 250 UK minutes, unlimited texts and unlimited data we could have say a reduced rate to exclude minutes but still keep the unlimited data and texts which is extremely neccessary for me.
Or maybe as giffgaff is 'The mobile network run by you'- we could do a goodybag swap. Say another member runs out of minutes and I've got 250 spare but I've run out of data (just an example- not going to happen with unlimited data I know!) then we could swap. May be difficult but its an idea for the future
Looking at the Help section today, there are lots of posts from members on the subject of removing the adult restrictions from their account, some of whom have clearly got the hump with the whole process.
The current system, as detailed here in this excellent guide by bertiebat relies on the member having a UK passport or driving licence. That's OK if you do, but if you happen to be from Northern Ireland, your driving licence won't do it, and if you're from anywhere else in the world, you've pretty much had it.
As mentioned in bertiebat's guide, O2 use credit card verification to remove the adult restriction for their customers. Other companies also use credit card verification to establish a persons age. Usually a credit card is debited to the tune of £1 to establish the identity of the person, and once that is processed, it is credited back to the credit card so wouldn't actually cost anything (I know O2 credit the £1 to the customers account, not back to the credit card, car hire firms credit straight back to the credit card so it's technically possible)
This would mean that non UK document holders could remove their adult restriction. UK document holders wouldn't need to use sensitive personal information to get the restriction lifted, so everyone is a winner.
I know that not every 18+ year old has a credit card, but the vast majority do. I see this as an addition to the current system to cover those that currently have no option to remove the restriction.