Submit: Great giffgaff Ideas

Looking for something?
New Message

keep 500 minutes on the £10 goodybag

Status: Implemented
by bmw4175 on ‎21-02-2014 16:07

Another simple idea I've been thinking about is keeping the 500 minutes on the £10 goodybag. 

At the moment everyone who is on giffgaff before March 31st will get 500 minutes if they ever buy this goodybag just because they joined GG before the promotion ends. 

Common perception of this offer is you need to have brought this goodybag during the promotion period to be eligible for the 500 minute offer, but this is incorrect, you only need to have an active account before the offer ends. 

So that means already over a million giffgaffers have this choice already so think what will happen when people who join after March 31st only get 250 minutes whilst others are getting double them for the same price!  

Now I know it was a special offer but I can just see trouble ahead for giffgaff and all the members that provide there time in the help forum when this offer stops and people want to know why there mate gets twice the amount of minutes for the same price. 

Also I believe the £10 goodybag is pretty much unbeatable in the current payg market so attracts a lot of new customers for giffgaff. 

If it only had 250 mins, well not so attractive!

So over to you?

Status: Implemented
Thanks everyone for this, we've been able to secure 500 minutes on the £10 goodybag permanently. You can read more about it here;

Giffgaff members freebies section

by kathleen414 ‎11-03-2014 10:42 - edited ‎12-03-2014 17:02


Hi everyone.
Was thinking maybe we should or could have Giffgaff freebies section
Plenty of us get or have unwanted items
Of all descriptions
Or at times we need something.
As we're a awesome community maybe we could help each other out  ?
Maybe even a little donation to our gg charities once you receive your freebie (optional)
Could be a great asset to the community
Anything could be included subject to giffgaffs approval

An old phone or a spare part .
how many times when we upgrade to new phones or tech /games system and all the kits either binned or stuck in the cupboards.
Pass it on and make someone else happy
What do you think ?
We could have local pick ups or posted to be arranged with recipient of the freebie

posted in of topic discussion originally




For clarity added information. 


I understand there are other sites to recycle your unwanted item. But my idea is not to show people were to give the items away but to offer them within our community . Example. I may not be bothered to search out my stuff and use  sites as you mention.. But if see a giffgaff community member who needs an item I may be more inclined to donate it too them.


email and/or SMS notifications of network outages

Status: Not For Us
by giffgaff Educator ‎16-09-2013 13:03 - edited ‎16-09-2013 14:29

Hey folks, the above idea received some interest in our Revived Ideas Thread this week, but the original only has 7 Kudos, so what I'd like to do is assess current demand for us looking into this so I can take the new Kudos result into the meeting.


Simply - letting us worry about what's possible, and what might be spammy.


Would you personally like a text message to inform you when there's a servce issue that affects you?

Status: Not For Us
This idea is being set as 'Not For Us' - after speaking to our campaign manager it's clear that it would be technically impossible to implement this idea. Sending a test isn't possible when the network is down and emails to the whole base take about a day to send because of the volume - we usually have to send in small batches so that email providers don't pick us up as spammers. We did want to try this so during a service issue we sent out an email to members in Bands 1 - 4 when the community went down. However by the time most members received it, the issue was resolved and information old. However since this idea was posted, we now have the new Service Checker which can be found on the Service Updates Board -

"Posted from..." - Bring it back

Status: Under Consideration
by oldyorkie ‎22-02-2014 03:27 - edited ‎22-02-2014 04:31

The observant among us will have noticed that the "Posted from..." that appeared at the bottom of a post made from a mobile device has now disappeared.
The not-so-observant will have missed it :smileytongue:
This is actually quite annoying - and restrictive to the helper - when people had problems before and you could see if the message was posted from an iPhone or an Android etc it was much easier to suggest the solution in some cases. Now we have no idea what device unless they mention in the OP (which they rarely do!)- a real pain :mansad:
And the dreaded multiple c&p settings for every phone under the sun have reappeared as a result :manfrustrated:

As an additional observation, I've also noticed that against my username and avatar on the full site, I had enabled my mobile phone info to be displayed on the forums by going to preferences>personal information >mobile phone and typing in LG Nexus 5 32gb -...

That's also disappeared - despite still being current in my preferences??

My suggestion is simply this :

Bring both back.... Please :smileytongue:

Status: Under Consideration
We are looking into bringing this functionality back in some form, as long as we can guarantee that it is reliable, accurate and helpful to both the member posting and the member answering the question. (See more details in comments.)

Network Virtutal Interview

Status: New Idea
by as7861 ‎05-05-2014 17:46 - edited ‎05-05-2014 17:52



I do know that o2 is a thirdparty. But they are also giffgaff's supplier for the network. So i do think giffgaff should arrange a chat (with us) with o2 tech guys to find out about how giffgaff's supplier is improving to give us a better service and coverage. 


But this idea is about setting up a chat with o2 to find out about what happening on the whole network, and to give them some feedback direct through the chat. 


i do understand its giffgaff techs pass onto o2 techs but giffgaff always say they don't own the infrastruture for the network. Its time for giffgaff to arrange a chat like this so we can ask question about the infrastruture. 


Such as : 


When is 4G coming to this area ? 

What kind of coverage ? 

And so on....


This idea was powered by o2 community recent virtual interview   - 


I do think this will really popular. So show your support and let us make this happen :smileytongue: 





status changes on your ideas pm

Status: Implemented
by bmw4175 on ‎22-03-2014 12:54

Just a very quick but simple one. 

At the moment when you comment on or kudo an idea you get a pm telling you of any changes to the status of the idea or any update, which is great right?

But on your own ideas you do not currently get this notification as I assume cuz it's your idea then you should be keeping an eye in it but when your running quite a few active threads, helping out and getting involved in other threads and have a few ideas running is easy to lose track. 

I know one should subscribe to threads your taking part in but if you've made this mistake you'll know your email inbox becomes chaos! 

So my idea is simple! :smileyhappy:

Can we please get this pm notification to any changes on our own ideas please?

Thanks for reading.....  :smileyhappy:

Status: Implemented
Implemented - We'll start including the Author into the notification system. Thanks for the Idea and the support from our members.

one account 2 sims

Status: New Idea
by 33410 on ‎06-07-2014 01:40
At the moment giffgaff gives an option 1sim per account which is not bad but if giffgaff offers 2sims per account or even more than it makes life easier for lots of people.
Who thinks giffgaff should do this

Annual members honours award re run

Status: Under Consideration
by bluemoonbaz ‎15-04-2014 19:35 - edited ‎06-05-2014 20:45



The giffgaff new years  honours thread should be an annual event 


but should be expanded into catogories

 so all the fabulous work can be recognised 


these can be chosen by the community for the community


ie  contributor  or members  technical improvement

facebook  twitter off topic

there is many options

but it would be a nice way for giffgaff to say thank you


original idea



this was implemented and ran once but this year we only had the gaffta awards

i think we should have it again what do you think ?

its a member run event so if you want it again speak out 


Status: Under Consideration
Hey folks, this looks really interesting and would be nice to do again - we'll have to back seat it and look at it again when we get closer to the end of the year :smileyhappy:

60 day voicemail frustration

Status: Under Consideration
by andreww on ‎14-05-2013 17:26


A little known fact is that if you don't access your giffgaff voicemail for 60 days any customisation is lost (no pin, no personalised greeting etc) and you're not informed it has happened :smileysad:


If having gone to the trouble of setting these, to find if you did need to urgently check voicemail from another phone if would be very annoying to find you can't!


This is idea is very simple - once a PIN and/or a personalised greeting has been set - just leave it there without any time limits for it to be removed :smileywink: 



Status: Under Consideration
29th July 2014 - Initially this Idea was hard to implement. Custom content costs space and money to maintain, hence the purge, which is dictated by o2. Today we've raised this again to discover if the situation has changed and if it's possible to implement now.

Provide actual voice mail help.

Status: Under Consideration
by diwatty on ‎20-03-2014 15:27

So i have been going through the voicemail menu (443) and on the main menu's final option it says "if you need help with voicemail press 1" I pressed one and it ended the call with the saying "Thanks for calling ta ra".


I was expecting help or a direction to the giffgaff commuinty, i take it is not a joke but an error. 


Could we have this fixed or have it direct you to the commuinty if help is required?



Status: Under Consideration
This Idea is now under consideration, it's due to be prioritised in the next session, and we'll update this Idea to 'Working on It' when it's in the routemaster. Thanks for keeping us 'Run by You'.

I wrote this originally in reply to another idea posted on this thread.


Ideas regarding splitting payback have been posted and reposted many, many times. I am going to knowingly add to this because I feel that there is something that needs to be considered regarding this, that to my knowledge nobody has pointed out:


I know that payback via paypal means you have it and can donate whichever amount you want... but is that not missing the point entirely? Why is there a charity option at all then as you could and can always donate your own money to charity? 

Most likely the reason is because giffgaffers want to give back as a community and that adding an option to give payback to a charity encourages people to give back to charity!


I am sorry if i sound annoyed, but honestly i keep seeing people put up ideas on being able to split up and pick more than one option for their payback, and the replies are always the same "just take it via paypal and donate it yourself". As i've tried to explain above i do not see how that is a very good answer or reason to not give multiple options. 


I for one will continue to support any and all Ideas (within reason) that suggest being able to have more options regarding payback. Let's give back as a community, show the world how awesome giffgaff is. Let us be able to save up for things with our payback but still give what we can to charity. 


I needed most of what i earned, but had the option been there i would have happily given part of my payback to charity via giffgaff, and therefore given giffgaff a good name as well as given to charity.  is a service operated by 9 UK banks with more to follow, it launches on 29/04/2014 and it allows anyone once registered to be paid via their mobile number and the money goes into their nominated bank account with seconds. Businesses can use the service as well and maybe GG can use this as option or alternative to paying Payback via PayPal and I woukd think it would be cheaper than using paypay. It is run by UK banks so your money is safe because to transfer money you need to log into online banking on your phone or computer.



@trevor476 Thanks for reminding me.


personalised goodybags

Status: New Idea
by pennycarey on ‎10-06-2014 22:48
Think it would be good if you could personalise your goody bags to fit your individual needs although I've been told that giffgaff would lose out I don't think I have been understood.

I am trying to get across that you pay for the £10 goody bag would still be £10 but you could choose to have 250 mins instead of 500 and put the amount on to your or the other way around? So the cost would still be the same just suitable for individuals.

Hi all. I was just over in the middle tab up there checking out the blog, the new one from  handy giffgaff staffer valerie_86 but I don't really know who Valerie is. I pressume that she's part of the business / finance team because she's posted a few times on things of that nature.


I propose that the generic rank 'handy giffgaff staffer' be a little less used and something more appropriate to the role of the staffer be used to give a better idea of who's posting and what they do at giffgaff. I think that this would make it a little clearer especially in blogs. With staff numbers increasing there's less need for a generic rank these days.


How hard is it to do?

Not very hard I'd have thought



Status: Under Consideration
10th May 2014: Whilst we can see the benefits to this Idea, we want to investigate whether the benefit is worth the amount of work to set up a lot of individual staffer ranks and whether there would be a loss of instant recognition of staffer rank for members, especially newcomers. Perhaps there's another way we can do this through badges or signatures.

Direct Agent Link Button via Forum

Status: New Idea
by xtracash4u on ‎26-05-2014 14:28
Would like to see a direct agent link button via the forum. Think it would be helpful for newcomers also,who maybe have stuff not meant for the forums due to privacy

Password reset page improvement

Status: Implemented
by seer philiplittle40 on ‎24-02-2014 16:47
Evening all :smileyhappy:

All the discussion about FB on the contribute forum has crystallised something that has been nagging at me for a while.

One of the most common issues we get on FB is people who have forgotten password details but can't get a reset email (never arrives). A while back I created a "Forum Account" guide and we tend to advise creating one, and using it to contact the agents from.

Of course that only helps the people who find their way into the FB wall. Can't help but think that some people give up and leave.

Wouldn't it make sense to recognise this issue, and to include a new section on the password reset page along the lines of :

"No reset email received? If its not in your junk folder then there may be a problem with the email address held on our system. Please create a Forum Account and contact our agents who will help you to get back up and running"

Could then add a link to a suitable knowledge base article (to replace my humble top tips guide) showing them how to do so, and what information to provide the agents with.

Should head off a lot of queries and make it easier for people to access their accounts / buy goodybags.

What do we think?

Cheers :smileyhappy:

Status: Implemented

Implemented - a note has been added to the Knowledge Base article which guides members through the process if they run into problems. The article can be found here.


giffgaff bag for life drive

Status: Not For Us
by stephenmiller ‎05-01-2014 20:40 - edited ‎05-01-2014 20:47

I live in Wales and we've been subject to the 5p charge for carrier bags for a few years now, I understand that you Englanders are soon to join us in this environmental minefield. I have a suggestion for a campaign for giffgaff to sell bags for life for a couple of reasons.


What is a carrier bag?

It might be a simple question but the answer has hidden answers. The primary purpose is of course to carry things around but when you buy something from Tesco or Asda you're also exclaiming to the world that you shop at Tesco or Asda, kind of pledging alegiance and advertising on their behalf as you go about your Earthly chores. I feel that if we must advertise as part of our daily shopping commute then we might as well advertise something that we want to promote.


The eco drive for reusable and charging for carrier bags has afforded us an excellent opportunity to escape from these clutches and not only do our part for the environment by reducing plastic waste but also, if we so wish, break free of our corporate sponsored walk around town and promote values that we would like to promote ourselves (I urge you to do so even if you don't support this idea incidentally).




I don't have any ideas on the design of the bag itself but I'd think it could be branded giffgaff in some way and emphasise the core values of the company in a nice graphical way.



There is now an online buying portal on te site here that sells phones and there has long been a demand for giffgaff branded merchandise, offering this as a limited run of exclusives seems to me like the best option. I've taken the liberty of seeking out a few bag makers. Most products of this nature are manufactured overseas (China) and of course we'd all like to avoid that and have these made in the UK. BIDBI are based in Sheffield and seem to have a UK based production line but others are of course in existence in the country I'm sure.


The design could be one of those community competition type things or maybe just hire someone or get the in house design guy. Up to whomever :smileyhappy:


Benefits and causes

There is the opportunity to make some sort of charity thing out of this but in my mind at least environmental responsibility is reward enough and there's the branding thing too. Can go under the giffgaff for good banner or something. An expanded info-sheet on the worth of reusing carrier bags and promoting things that you like raises the good cause factor. Alo an opprtunity for some giffgaff advertising in the physical world, something that has so far been extraordinarily challenging.



Money, GB £££. Cost will depend on the amount of bags and I've seen that a limited order of 500 is needed by some manufacturers.  I'd hazard a guess and say that the cost will be less than the typical bag for life at under £3 per unit depending on the quality and materials; so I'd estimate the upfront cost to be in the range of £10,000 which will be recouped with the sale of the bags.


Bonus round

I have a slogan to help advertise these too. "Pledge allegience to the bag" :smileyhappy:

Status: Not For Us
Official Update: After some consideration, Mike and our Marketing believe that because we don't usually sell or give away bags, if we started, we'd actually add to the amount of bags out there, which are more easily accessible at your local supermarket. We do occasionally do tote bags, and there might be a way we can use this as a giffgaff for good project to encourage members to reuse bags, have a think and anyone can submit a proposal to the thread here:

2 Step Verification

Status: New Idea
by thenightmare on ‎17-06-2014 06:27
I think a 2 step verification system should be put into place because it adds an extra layer of security surrounding your online GiffGaff Account, Which will reduce the chances of having your personal information in your account stolen or your account being hijacked.

The steps you could put into place:
1.) Login into GiffGaff
2.) Get a random number and letter generated code get sent to you via text
3.) Login with that generated code to continue to your account with GiffGaff

To break into an account with 2 Step Verification, The bad guys would not only have to know your username and password, They would need to get a hold of your mobile phone.

I think the best way for this to work is to allow each member to optionally set this up at their own will and place a security measure onto the sim swap login by asking how much the last time they topped up with.

EU Id to lift age restrictions

Status: Under Consideration
by bloszek on ‎29-12-2013 12:14
Hi All
I think EU ID should be accepted as proof of your age to lift age restrictions.
If you can enter the country, open a UK bank account, vote in local UK and European elections. You can even open your own business but it is not accepted to proof your age. This can be for some Giff Gaff customers frustrating and they can't fully use service they are paying for. I hope you support this idea folks and Giff Gaff will consider EU Id's as a solution. Thanks
Status: Under Consideration
Official Update: This is something we'd be happy to implement and it will go into our prioritisation meetings. We'll let you know any information about when we're able to start working on it. Thank you for keeping us 'run by you'.

Looking at the Help section today, there are lots of posts from members on the subject of removing the adult restrictions from their account, some of whom have clearly got the hump with the whole process.


The problem:


The current system, as detailed here in this excellent guide by bertiebat relies on the member having a UK passport or driving licence. That's OK if you do, but if you happen to be from Northern Ireland, your driving licence won't do it, and if you're from anywhere else in the world, you've pretty much had it. 


The solution:


As mentioned in bertiebat's guide, O2 use credit card verification to remove the adult restriction for their customers. Other companies also use credit card verification to establish a persons age. Usually a credit card is debited to the tune of £1 to establish the identity of the person, and once that is processed, it is credited back to the credit card so wouldn't actually cost anything (I know O2 credit the £1 to the customers account, not back to the credit card, car hire firms credit straight back to the credit card so it's technically possible)


The benefit:


This would mean that non UK document holders could remove their adult restriction. UK document holders wouldn't need to use sensitive personal information to get the restriction lifted, so everyone is a winner.


I know that not every 18+ year old has a credit card, but the vast majority do. I see this as an addition to the current system to cover those that currently have no option to remove the restriction.


Status: Working On It
Official Idea Update: We're still working on this at the moment, we're looking at including it into the activation flow so you can get rid of your adult content bar during your first steps for a great member experience. As always we'll update you when we have new information.

Idea Statuses
Top Kudoed Authors
User Kudos Count