Say I order a SIM or use one of my MGM SIM cards.
I buy a voucher for £10 or more.
I then dial 43430 from that inactive SIM and top up/credit it to my SIM.
Then using the details of the SIM you would send us out a text with our phone number and a link to finalize the activation.
The finalize would be to:
Provide the sim code,
Username and address.
Although the SIM would still work without that.
HOWEVER to make it advantageous for us to finalize online the £5 bonus credit would only be applied if we DO finalize online
To do this you go to the payback widget, choose the PayPal option, enter your PayPal email address, then finally click the "remember this email" option.
Then once every 6 months giffgaff email/text you saying:
Hi (giffgaff username),
You have chosen PayPal as your preferred payback method. We have the following email address on record (email address).
If this address is still valid then you can ignore this email. If not please go to (payback widget address) to update it.
HOWEVER if you earn less than £10 giffgaff contact you to choose either credit or charity.
After seeing this Idea I've come up with a little solution to many peoples problems.
Buying a phone currently requires you use a credit/debit card, where the shipping and billing address are the same, and it must not be a business address (even though some businesses have flats above them too).
What would be good is if you can use credit to purchase a phone.
So you can top-up like normal, say, £100, and then buy a phone.
Or, take your Payback as Credit, then spend it on a phone.
Like this idea? Click the Kudo button!
Recently giffgaff have introduced listing 'Unresolved Help Requests' when accessing the help forum. This is a really useful feature and should improve members being able to find their own Help question and also remind them to mark a 'Best Answer'.
However there are some threads that are simply not appropriate to set a 'Best Answer' because either none was given (remains unsolved) or the type of thread isn't one that needs a best answer.
After further discussion on how to easily resolve this (and get rid of the threads showing) I came up with the idea of using tags on the thread's opening post which could then be expanded into a more automated solution (see here on the original contribute thread http://community.giffgaff.com/t5/Contribute/Idea-N
- 'unsolved' and 'Unsolved' - this would mean the thread is still unresolved and this could prompt further responses from members that are particularly interested and have the knowledge to help solve more difficult problems by searching for that tag. The use of the tag would exclude the thread from appearing in the 'Unresolved Help Requests'.
- 'No BA needed' simply to exclude it from appearing (this is the one I would use for the 'Urban Myths' thread for example).
Change the emails (sent out to members reminding them to set a best answer) to include details on the new option of setting the tag to 'unsolved' if they can't find an appropriate best answer to set/need further help. Also please include a valid link to the thread as I think this is an issue atm.
So this should be a fairly simple solution to implement and a needed one I feel.
As always comments and support welcomed
Currently the automated lost & stolen process at http://giffgaff.com/support/lost allows you to bar your phone & SIM or just your SIM. These each result in a special SIM being sent out in the post, and your account isn't usable until then.
Most members have a spare SIM lying around, either because they've ordered plenty to give out or the cheeky SIM that gets sent a few weeks after they activate. Some members also have a spare old phone that they might like to use in the meantime. These members might conceivably want to SIM swap onto a spare SIM and use it in the old phone for a while or even long term.
If they want to bar their old phone, though, which they probably will, they have to either bar their SIM as well and be without a phone for a few days (short of activating a new SIM with all the associated palaver) or go through the agents, and even then you have to lie and say you've already reported your SIM lost in order to activate the form.
Therefore my suggestion is simple: on the automatic lost form, there should also be an option for "bar just my phone — I haven't lost the SIM or am going to use SIM swap".
It would help everyone, members and agents, if you could 'tick a box' and download a vat receipt from the member's accounts page. Every month I have to go through several pages to find the receipt number then ask the agent for a vat receipt.
Normally I get the vat receipt within a couple of days but for some reason it took several attempts and in the end I had to get it sent to an alternative email address .....a fault with the email address and not the agents.
It has been suggested in this thread Click Here About getting a member to be the voice of giffgaff on the voice mail and other menus side of things on this inetwork run by us. I did the voice over in the video as well as many other vids already. We are not too sure if this is definitely possible or not but I've been asked by a couple of peeps to drum up support Please let me know your thoughts and kudos if you think it would be a 'marvellous' idea! Cheers,
(From the link)
goodybag minutes allowance can only be used to call UK standard landlines and mobile numbers. However, some people are not aware of this, especially when they are new to the network.
i suggest that if the account has a goodybag active, and the person tries to call a non uk standard number then they should geta little message to say that the call will be charged and their credit balance deducted.
thank you for reading my idea. your thoughts welcome.
I've had a good look around, and nobody seems to have thought of this before, or voiced it, so I thought I'd trow my iede in the hat and see if there was a way for it to becoe reality.
I would love to see a bit of joined up thinking that allows us,the creative community of GiffGaff, to upload our custom voicemail greeting as an mp3 or wav file via the web-based dashboard.
My reason is simple, I work in film production and have access to great audio equipment. My mobile signal, and microphone, are pretty poor so if I record my own voicemail greeting it sounds tinny, distorted, crackly, and pretty unprofessional. I want to be able to record a decent message on my own kit, compress it, and upload it to my voicemail system via the internet.
I'm reasonably sure this is possible, unless someone can tell me otherwise, and the GiffGaff community have repeatedly demonstrated their creativity coupled with their tech-savvy.
Who's with me?
Recently giffgaff have proposed the change of the higher teer goodybags to its members, giving 3 options to choose from. I think that giffgaff should make all of these goodybags available, and you can choose any of them. Many other networks have a few contracts you can choose from for a certain price so why cant giffgaff?
Kudos if you like the idea!
Hey folks, the above idea received some interest in our Revived Ideas Thread this week, but the original only has 7 Kudos, so what I'd like to do is assess current demand for us looking into this so I can take the new Kudos result into the meeting.
Simply - letting us worry about what's possible, and what might be spammy.
Would you personally like a text message to inform you when there's a servce issue that affects you?
My previous idea was to Zero rate community.giffgaff.com and apparently it is already zero rated.
So my next idea is simple ...
To cut the cost of credit and data used by members, we should be able to store images such as avatars and banners on giffgaff.com so that the images do not need to be loaded from an external source, making them zero rated too.
This reduces the cost of credit to pay as you go users and limits the amount of data wasted on helping on community.giffgaff.com
Making the site as Zero Rated as possible!
As always, thanks for reading and please support with a "Kudos"
Another simple idea I've been thinking about is keeping the 500 minutes on the £10 goodybag.
At the moment everyone who is on giffgaff before March 31st will get 500 minutes if they ever buy this goodybag just because they joined GG before the promotion ends.
Common perception of this offer is you need to have brought this goodybag during the promotion period to be eligible for the 500 minute offer, but this is incorrect, you only need to have an active account before the offer ends.
So that means already over a million giffgaffers have this choice already so think what will happen when people who join after March 31st only get 250 minutes whilst others are getting double them for the same price!
Now I know it was a special offer but I can just see trouble ahead for giffgaff and all the members that provide there time in the help forum when this offer stops and people want to know why there mate gets twice the amount of minutes for the same price.
Also I believe the £10 goodybag is pretty much unbeatable in the current payg market so attracts a lot of new customers for giffgaff.
If it only had 250 mins, well not so attractive!
So over to you?
A little known fact is that if you don't access your giffgaff voicemail for 60 days any customisation is lost (no pin, no personalised greeting etc) and you're not informed it has happened
If having gone to the trouble of setting these, to find if you did need to urgently check voicemail from another phone if would be very annoying to find you can't!
This is idea is very simple - once a PIN and/or a personalised greeting has been set - just leave it there without any time limits for it to be removed
Was thinking maybe we should or could have Giffgaff freebies section
Plenty of us get or have unwanted items
Of all descriptions
Or at times we need something.
As we're a awesome community maybe we could help each other out ?
Maybe even a little donation to our gg charities once you receive your freebie (optional)
Could be a great asset to the community
Anything could be included subject to giffgaffs approval
An old phone or a spare part .
how many times when we upgrade to new phones or tech /games system and all the kits either binned or stuck in the cupboards.
Pass it on and make someone else happy
What do you think ?
We could have local pick ups or posted to be arranged with recipient of the freebie
posted in of topic discussion originally
For clarity added information.
I understand there are other sites to recycle your unwanted item. But my idea is not to show people were to give the items away but to offer them within our community . Example. I may not be bothered to search out my stuff and use sites as you mention.. But if see a giffgaff community member who needs an item I may be more inclined to donate it too them.
Being able to FREEZE airtime credit
Really convenient because saving up airtime credit to purchase next goodybag sometimes (for me, ALL the time) proves difficult after your goodybag expires (and it is not on the recurring option through bank account) and you accidentally use it up by making calls, texting or using mobile data. Also
- People who want to use £5, £7.50 or £12 goodybag need to buy £10 or £15 voucher. Usually from this you may want to save up that airtime credit in order to use it to pay for the next goodybag purchase. This is especially useful to the younger (or any!) GiffGaff members since their parents may not give them extra money for top-up if the extra money from their airtime credit is used up by accident.
- Stops people from using up their emergency or saved up airtime credit accidentally right after their goodybag expires (because I'm sure this happens a lot)
- This option would give many GiffGaff members (especially the younger ones!) more choice, flexibility and freedom so that they can get the best out of GiffGaff
Just have a 'FREEZE airtime credit' tick box option on the My GiffGaff page (which can be unticked anytime!).