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mizan337

tethering add on

Status: New Idea
by mizan337 on ‎03-08-2014 19:21
There should be a option where you can add a tethering add on like BB add on for extra cost with a goodybag
Example (£12Goodybag+ 500mb tethering add on= 15)

Background:

 

Recently giffgaff have introduced listing 'Unresolved Help Requests'  when accessing the help forum.  This is a really useful feature and should improve members being able to find their own Help question and also remind them to mark a 'Best Answer'.  :smileyhappy:

 

Help   Support   The giffgaff community.jpeg

 

Problem

 

However there are some threads that are simply not appropriate to set a 'Best Answer' because either none was given (remains unsolved) or the type of thread isn't one that needs a best answer.

 

Solution

 

After further discussion on how to easily resolve this (and get rid of the threads showing) I came up with the idea of using tags on the thread's opening post which could then be expanded into a more automated solution (see here on the original contribute thread http://community.giffgaff.com/t5/Contribute/Idea-New-Unresolved-Help-Requests-no-BA-relevant/m-p/137... ).

 

  1. 'unsolved' and 'Unsolved' - this would mean the thread is still unresolved and this could prompt further responses from members that are particularly interested and have the knowledge to help solve more difficult problems by searching for that tag.   The use of the tag would exclude the thread from appearing in the 'Unresolved Help Requests'.
  2. 'No BA needed' simply to exclude it from appearing (this is the one I would use for the 'Urban Myths' thread for example).

Change the emails (sent out to members reminding them to set a best answer) to include details on the new option of setting the tag to 'unsolved' if they can't find an appropriate best answer to set/need further help.  Also please include a valid link to the thread as I think this is an issue atm.

 

So this should be a fairly simple solution to implement and a needed one I feel.

 

As always comments and support welcomed :smileyhappy:

islandstifle

Lost & Stolen - Lost phone only

Status: New Idea
by islandstifle on ‎07-07-2014 09:40

Currently the automated lost & stolen process at http://giffgaff.com/support/lost allows you to bar your phone & SIM or just your SIM. These each result in a special SIM being sent out in the post, and your account isn't usable until then.

 

Most members have a spare SIM lying around, either because they've ordered plenty to give out or the cheeky SIM that gets sent a few weeks after they activate. Some members also have a spare old phone that they might like to use in the meantime. These members might conceivably want to SIM swap onto a spare SIM and use it in the old phone for a while or even long term.

 

If they want to bar their old phone, though, which they probably will, they have to either bar their SIM as well and be without a phone for a few days (short of activating a new SIM with all the associated palaver) or go through the agents, and even then you have to lie and say you've already reported your SIM lost in order to activate the form.

 

Therefore my suggestion is simple: on the automatic lost form, there should also be an option for "bar just my phone — I haven't lost the SIM or am going to use SIM swap".

 

 

hi

 

goodybag minutes allowance can only be used to call UK standard landlines and mobile numbers. However, some people are not aware of this, especially when they are new to the network.

 

i suggest that if the account has a goodybag active, and the person tries to call a non uk standard number then they should geta little message to say that the call will be charged and their credit balance deducted.

 

thank you for reading my idea. your thoughts welcome.

jimmyhb

Vat receipts available online

Status: Not For Us
by jimmyhb on ‎28-07-2014 17:18

It would help everyone, members and agents, if you could 'tick a box' and download a vat receipt from the member's accounts page. Every month I have to go through several pages to find the receipt number then ask the agent for a vat receipt.

 

Normally I get the vat receipt within a couple of days but for some reason it took several attempts and in the end I had to get it sent to an alternative email address .....a fault with the email address and not the agents.

Status: Not For Us

Hey folks, do Kudos the idea here from 2010 to get the latest updates on our progress for VAT receipts. 

flaxvert

Me as the voice-over guy on Voicemail :)

Status: New Idea
by flaxvert on ‎06-08-2014 13:03

It has been suggested in this thread Click Here About getting a member to be the voice of giffgaff on the voice mail and other menus side of things on this inetwork run by us.  I did the voice over in the video as well as many other vids already. We are not too sure if this is definitely possible or not but I've been asked by a couple of peeps to drum up support :smileyhappy: Please let me know your thoughts and kudos if you think it would be a 'marvellous'  idea! Cheers,

 

Flaxvert

 

 (From the link)

 

kayleigh___91

Text to buy goodybag

Status: New Idea
by kayleigh___91 on ‎11-10-2014 20:53
I think it would be good if there was a text option available to buy a goodybag instead of having to access the internet every time.<br><br>For example:<br><br>For the £5 goody bag. ..... Text &quot;gb£5&quot; to the number<br><br>Or a blackberry goody bag ...Text &quot;bbgb£5&quot; to the number<br><br>Something along those lines. Think it will make it easier for allot of people.<br><br><br>Thanks
jediandi

Voicemail greeting upload service

Status: New Idea
by jediandi on ‎07-09-2014 13:32

I've had a good look around, and nobody seems to have thought of this before, or voiced it, so I thought I'd trow my iede in the hat and see if there was a way for it to becoe reality.

I would love to see a bit of joined up thinking that allows us,the creative community of GiffGaff, to upload our custom voicemail greeting as an mp3 or wav file via the web-based dashboard.

My reason is simple, I work in film production and have access to great audio equipment. My mobile signal, and microphone, are pretty poor so if I record my own voicemail greeting it sounds tinny, distorted, crackly, and pretty unprofessional. I want to be able to record a decent message on my own kit, compress it, and upload it to my voicemail system via the internet. 

I'm reasonably sure this is possible, unless someone can tell me otherwise, and the GiffGaff community have repeatedly demonstrated their creativity coupled with their tech-savvy. 

Who's with me?

laurence22

Have all of the new goodybag options!

Status: New Idea
by laurence22 on ‎08-08-2014 09:40

Recently giffgaff have proposed the change of the higher teer goodybags to its members, giving 3 options to choose from. I think that giffgaff should make all of these goodybags available, and you can choose any of them. Many other networks have a few contracts you can choose from for a certain price so why cant giffgaff?

 

Kudos if you like the idea!

Please could you add the cost of calling 05 numbers to http://giffgaff.com/index/pricing. Example - my bank has given me an 0551 number to call my local branch.

Status: Implemented
hazel22

email and/or SMS notifications of network outages

Status: Not For Us
by giffgaff Educator ‎16-09-2013 13:03 - edited ‎16-09-2013 14:29

Hey folks, the above idea received some interest in our Revived Ideas Thread this week, but the original only has 7 Kudos, so what I'd like to do is assess current demand for us looking into this so I can take the new Kudos result into the meeting.

 

Simply - letting us worry about what's possible, and what might be spammy.

 

Would you personally like a text message to inform you when there's a servce issue that affects you?

Status: Not For Us
This idea is being set as 'Not For Us' - after speaking to our campaign manager it's clear that it would be technically impossible to implement this idea. Sending a test isn't possible when the network is down and emails to the whole base take about a day to send because of the volume - we usually have to send in small batches so that email providers don't pick us up as spammers. We did want to try this so during a service issue we sent out an email to members in Bands 1 - 4 when the community went down. However by the time most members received it, the issue was resolved and information old. However since this idea was posted, we now have the new Service Checker which can be found on the Service Updates Board - http://community.giffgaff.com/t5/Service-Updates/bd-p/Notice_board

My previous idea was to Zero rate community.giffgaff.com and apparently it is already zero rated.

 

The charges and used up data we incur is from external images such as avatars, banners etc according to @alex_w 's post here in Community zero rated for select users thread.

 

So my next idea is simple ...

 

To cut the cost of credit and data used by members, we should be able to store images such as avatars and banners on giffgaff.com so that the images do not need to be loaded from an external source, making them zero rated too.

 

This reduces the cost of credit to pay as you go users and limits the amount of data wasted on helping on community.giffgaff.com

 

Making the site as Zero Rated as possible! 

 

As always, thanks for reading and please support with a "Kudos"

bmw4175

keep 500 minutes on the £10 goodybag

Status: Implemented
by bmw4175 on ‎21-02-2014 16:07

Another simple idea I've been thinking about is keeping the 500 minutes on the £10 goodybag. 

At the moment everyone who is on giffgaff before March 31st will get 500 minutes if they ever buy this goodybag just because they joined GG before the promotion ends. 

Common perception of this offer is you need to have brought this goodybag during the promotion period to be eligible for the 500 minute offer, but this is incorrect, you only need to have an active account before the offer ends. 

So that means already over a million giffgaffers have this choice already so think what will happen when people who join after March 31st only get 250 minutes whilst others are getting double them for the same price!  

Now I know it was a special offer but I can just see trouble ahead for giffgaff and all the members that provide there time in the help forum when this offer stops and people want to know why there mate gets twice the amount of minutes for the same price. 

Also I believe the £10 goodybag is pretty much unbeatable in the current payg market so attracts a lot of new customers for giffgaff. 

If it only had 250 mins, well not so attractive!

So over to you?

Status: Implemented
Thanks everyone for this, we've been able to secure 500 minutes on the £10 goodybag permanently. You can read more about it here; http://community.giffgaff.com/t5/News-Announcements/3G-10-goodybag-getting-500-minutes-permanently/m...
lulurules

making ideas board easier to find

Status: New Idea
by lulurules on ‎10-09-2014 18:37
I used the search but didn't come up with anything although that could do with being changed to<br><br>The ideas board needs to be easir to find after clicking more on mobile site its very easy to miss the thread as ones in bold show out more ie; help/ gd<br>Etc its easily missed<br>It should be listed with the rest of forums so can be found easily by posters and supporters<br>I have noticed lots of good ideas gone unnoticed as newbies cant find it
member444

Being able to FREEZE airtime credit

Status: Idea Vault
by member444 on ‎26-07-2014 14:16

Being able to FREEZE airtime credit

 

Really convenient because saving up airtime credit to purchase next goodybag sometimes (for me, ALL the time) proves difficult after your goodybag expires (and it is not on the recurring option through bank account) and you accidentally use it up by making calls, texting or using mobile data. Also 

 

  1. People who want to use £5, £7.50 or £12 goodybag need to buy £10 or £15 voucher. Usually from this you may want to save up that airtime credit in order to use it to pay for the next goodybag purchase. This is especially useful to the younger (or any!) GiffGaff members since their parents may not give them extra money for top-up if the extra money from their airtime credit is used up by accident.
  2. Stops people from using up their emergency or saved up airtime credit accidentally right after their goodybag expires (because I'm sure this happens a lot)
  3. This option would give many GiffGaff members (especially the younger ones!) more choice, flexibility and freedom so that they can get the best out of GiffGaff

Just have a 'FREEZE airtime credit' tick box option on the My GiffGaff page (which can be unticked anytime!).

 

THANK YOU! :smileyhappy:

Status: Idea Vault
andreww

60 day voicemail frustration

Status: Under Consideration
by andreww on ‎14-05-2013 17:26

 

A little known fact is that if you don't access your giffgaff voicemail for 60 days any customisation is lost (no pin, no personalised greeting etc) and you're not informed it has happened :smileysad:

 

If having gone to the trouble of setting these, to find if you did need to urgently check voicemail from another phone if would be very annoying to find you can't!

 

This is idea is very simple - once a PIN and/or a personalised greeting has been set - just leave it there without any time limits for it to be removed :smileywink: 

 

voicemail

Status: Under Consideration
29th July 2014 - Initially this Idea was hard to implement. Custom content costs space and money to maintain, hence the purge, which is dictated by o2. Today we've raised this again to discover if the situation has changed and if it's possible to implement now.
kathleen414

Giffgaff members freebies section

Status: Under Consideration
by kathleen414 ‎11-03-2014 10:42 - edited ‎12-03-2014 17:02

 

Hi everyone.
Was thinking maybe we should or could have Giffgaff freebies section
Plenty of us get or have unwanted items
Of all descriptions
Or at times we need something.
As we're a awesome community maybe we could help each other out  ?
Maybe even a little donation to our gg charities once you receive your freebie (optional)
Could be a great asset to the community
Anything could be included subject to giffgaffs approval

An old phone or a spare part .
how many times when we upgrade to new phones or tech /games system and all the kits either binned or stuck in the cupboards.
Pass it on and make someone else happy
What do you think ?
We could have local pick ups or posted to be arranged with recipient of the freebie

posted in of topic discussion originally

 

*****************************************

 

For clarity added information. 

 

I understand there are other sites to recycle your unwanted item. But my idea is not to show people were to give the items away but to offer them within our community . Example. I may not be bothered to search out my stuff and use  sites as you mention.. But if see a giffgaff community member who needs an item I may be more inclined to donate it too them.

Status: Under Consideration
5th August - Interesting idea and definitely in our brand values of being community powered and 'mutual giving'. It's not something we can work on at the moment as there are projects in the background that need to come first, but it's certainly something we will make a business proposal for. We'll keep you updated.
khalil337

remove goodybag

Status: New Idea
by khalil337 on ‎02-07-2014 20:40
Goodybag lasts for 30 days. If people runs out goodybag mins or something else then they have to use airtime to use the service. So I was wondering if giffgaff makes a option where you can remove goodybag and buy a new one anytime we want. This will makes life easier for people and save costs.
mizan337

Simcard delivery TIME

Status: Idea Vault
by mizan337 on ‎13-07-2014 00:38
A giffgaff sim takes at least 4-7working days to come and its tooo long. How about giffgaff offers a faster delivery. At the moment the 2nd class posting takes more than 4days but if they improve that to maybe 2 days and maximum 3days then it will be really good.
Status: Idea Vault
oldyorkie

"Posted from..." - Bring it back

Status: Under Consideration
by oldyorkie ‎22-02-2014 03:27 - edited ‎22-02-2014 04:31

Hi
The observant among us will have noticed that the "Posted from..." that appeared at the bottom of a post made from a mobile device has now disappeared.
The not-so-observant will have missed it :smileytongue:
This is actually quite annoying - and restrictive to the helper - when people had problems before and you could see if the message was posted from an iPhone or an Android etc it was much easier to suggest the solution in some cases. Now we have no idea what device unless they mention in the OP (which they rarely do!)- a real pain :mansad:
And the dreaded multiple c&p settings for every phone under the sun have reappeared as a result :manfrustrated:

As an additional observation, I've also noticed that against my username and avatar on the full site, I had enabled my mobile phone info to be displayed on the forums by going to preferences>personal information >mobile phone and typing in LG Nexus 5 32gb -...

That's also disappeared - despite still being current in my preferences??

My suggestion is simply this :

Bring both back.... Please :smileytongue:

Status: Under Consideration
We are looking into bringing this functionality back in some form, as long as we can guarantee that it is reliable, accurate and helpful to both the member posting and the member answering the question. (See more details in comments.)
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