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deffers90

Roaming Text Change

Status: New Idea
by deffers90 ‎26-07-2014 15:27 - edited ‎26-07-2014 15:31

Hello

 

Having recently seen a couple of threads in the help section where people have been caught put when they've arrived abroad, not realising that their goodybag only covers them in the UK.<b

 

Currently the text you receive when roaming reads as follows:

 

"Hi, calls to UK/EU cost 18ppm to make and 4ppm to receive. Send a text for 5p. Data is 19p/MB. Prices include VAT. More info giffgaff.com. In emergencies call 112

 

 

"To avoid instances mentioned above I suggest adding an extra line along the lines of "Don't forget, goodybags are for UK use only, so make sure you've got plenty of airtime credit"

 

This would, hopefully, then reduce confusion and thus threads in the help section from people wondering why they cannot call and/or text when abroad even though their goodybag is live.

 

Comments and suggestions are welcome. If you support this idea please click on the kudos button

Currently 2 days before your goodybag expires you get the following text message:

 

"Hi, your goodybag is about to expire on 18/07/2014. Go to giffgaff.com to set your goodybag to recure before 10pm on your expiry day, Cheers"

 

This message is quite usefull however I feel that you should recive another text once your goodybag has expired, if no new goodybag has been activated saying:

 

"Hi, your goodybag has just expired. Head over to giffgaff.com now to purchase another goodybag, Cheers"

 

I feel this would be usefull for the giffgaff customer that doesnt have reacuring goodybags setup and is abit forgetfull!

 

I know I am that type of customer!

 

Kudos if this would be usefull for you! :smileyhappy: :smileyhappy: :smileyhappy:

 

Update: As suggested by @navvy giffgaff could incorportate the prices for texts, calls and data in the text much like when you are going abroad. An example text would be:

"Hi, your goodybag has just expired. Until you get a new goodybag you will be charged 10p per minute for calls, 6p per text and Mobile Internet is charged at no more than 20p a day (up to 20MB), Cheers"

wjack2010

Use Credit to Purchase Phones

Status: Not For Us
by wjack2010 ‎25-05-2014 12:51 - edited ‎25-05-2014 12:52

After seeing this Idea I've come up with a little solution to many peoples problems.

 

Buying a phone currently requires you use a credit/debit card, where the shipping and billing address are the same, and it must not be a business address (even though some businesses have flats above them too).

 

What would be good is if you can use credit to purchase a phone.

 

So you can top-up like normal, say, £100, and then buy a phone.

 

Or, take your Payback as Credit, then spend it on a phone.

 

Like this idea? Click the Kudo button!

Status: Not For Us
6th August 2014: After looking into this Idea, we found that only a very small percentage of our members would be able to buy a phone outright with payback taken as credit, and that as our maximum top up is £30 makes buying via credit unlikely so we won't be looking to implementing this idea, however after speaking with Member Experience we are definitely looking into both making it easier to buy phones and others which this Idea touches upon.
1hale

PayPal Payback Payout Selection

Status: New Idea
by 1hale on ‎25-06-2014 22:29
How about giffgaff making it easier for us PayPal payback choosers by making it a one off selection.

To do this you go to the payback widget, choose the PayPal option, enter your PayPal email address, then finally click the "remember this email" option.

Then once every 6 months giffgaff email/text you saying:

Hi (giffgaff username),

You have chosen PayPal as your preferred payback method. We have the following email address on record (email address).

If this address is still valid then you can ignore this email. If not please go to (payback widget address) to update it.

Many thanks,

giffgaff.

HOWEVER if you earn less than £10 giffgaff contact you to choose either credit or charity.

Background:

 

Recently giffgaff have introduced listing 'Unresolved Help Requests'  when accessing the help forum.  This is a really useful feature and should improve members being able to find their own Help question and also remind them to mark a 'Best Answer'.  :smileyhappy:

 

Help   Support   The giffgaff community.jpeg

 

Problem

 

However there are some threads that are simply not appropriate to set a 'Best Answer' because either none was given (remains unsolved) or the type of thread isn't one that needs a best answer.

 

Solution

 

After further discussion on how to easily resolve this (and get rid of the threads showing) I came up with the idea of using tags on the thread's opening post which could then be expanded into a more automated solution (see here on the original contribute thread http://community.giffgaff.com/t5/Contribute/Idea-New-Unresolved-Help-Requests-no-BA-relevant/m-p/137... ).

 

  1. 'unsolved' and 'Unsolved' - this would mean the thread is still unresolved and this could prompt further responses from members that are particularly interested and have the knowledge to help solve more difficult problems by searching for that tag.   The use of the tag would exclude the thread from appearing in the 'Unresolved Help Requests'.
  2. 'No BA needed' simply to exclude it from appearing (this is the one I would use for the 'Urban Myths' thread for example).

Change the emails (sent out to members reminding them to set a best answer) to include details on the new option of setting the tag to 'unsolved' if they can't find an appropriate best answer to set/need further help.  Also please include a valid link to the thread as I think this is an issue atm.

 

So this should be a fairly simple solution to implement and a needed one I feel.

 

As always comments and support welcomed :smileyhappy:

mizan337

tethering add on

Status: New Idea
by mizan337 on ‎03-08-2014 19:21
There should be a option where you can add a tethering add on like BB add on for extra cost with a goodybag
Example (£12Goodybag+ 500mb tethering add on= 15)

g1llmatthews

more than 1 sim for an account

Status: New Idea
by g1llmatthews on ‎25-09-2014 23:54

So far I have 2 devices which have SIM cards in them and looking forward it seems like I may end up with more. It is a real pain to have to have multiple usernames to have multiple sims. you end up having to try to come up with several unique user names and remember which username goes with which device, all of which is annoying

islandstifle

Lost & Stolen - Lost phone only

Status: New Idea
by islandstifle on ‎07-07-2014 09:40

Currently the automated lost & stolen process at http://giffgaff.com/support/lost allows you to bar your phone & SIM or just your SIM. These each result in a special SIM being sent out in the post, and your account isn't usable until then.

 

Most members have a spare SIM lying around, either because they've ordered plenty to give out or the cheeky SIM that gets sent a few weeks after they activate. Some members also have a spare old phone that they might like to use in the meantime. These members might conceivably want to SIM swap onto a spare SIM and use it in the old phone for a while or even long term.

 

If they want to bar their old phone, though, which they probably will, they have to either bar their SIM as well and be without a phone for a few days (short of activating a new SIM with all the associated palaver) or go through the agents, and even then you have to lie and say you've already reported your SIM lost in order to activate the form.

 

Therefore my suggestion is simple: on the automatic lost form, there should also be an option for "bar just my phone — I haven't lost the SIM or am going to use SIM swap".

 

 

Hey.

 

Today alot of people have been having issues activating sim cards. Giffgaff are fully aware of this issue as it has been posted in the unreported service thread many times.

 

My idea is to have a little box at the top of the activation page warning users that other users are currently having issues activating at the moment.

 

By doing this it would achive:

 

  1. Members not feeling anoyed by thinking they are doing something wrong
  2. Stop repeted posts rop being posted in the "Help and support catogary of the website"

My idea is for the message box to look like this:

 

error.png

 

KUDOS if you support this idea and want new members to understand it's not there fault that activation isnt working.

 

samuelsparrow

GiffGaff vs Lyca

Status: New Idea
by samuelsparrow on ‎20-10-2014 12:45
GiffGaff, can you consider reinstating the £15 ‘unlimited internet’ goodybag for NEW customers.

Lyca are currently offering:

Unlimited 4g internet
Unlimited Texts
500 Mins

All for £15

I know they’ll be people who say Lyca have terrible customer service, reception, it’s not unlimited, they don’t offer payback etc. etc.

However, I just don’t believe GiffGaff represents the best deal for new customers anymore.

Yes, we get payback – however, to new customers or people not willing to use the forums it’s not a real incentive – they’ll go with price first and foremost.

On top of this is the fact that Lyca offer ‘unlimited’ 4g...GiffGaffs 4g planned usage limits are pitiful in comparison.

I remember when GiffGaff offered unlimited internet on a £10 goodybag! When all this was fields...

Come on GiffGaff...it’s hard for us to sell you to friends and family when they can see better deals elsewhere...
jimmyhb

Vat receipts available online

Status: Not For Us
by jimmyhb on ‎28-07-2014 17:18

It would help everyone, members and agents, if you could 'tick a box' and download a vat receipt from the member's accounts page. Every month I have to go through several pages to find the receipt number then ask the agent for a vat receipt.

 

Normally I get the vat receipt within a couple of days but for some reason it took several attempts and in the end I had to get it sent to an alternative email address .....a fault with the email address and not the agents.

Status: Not For Us

Hey folks, do Kudos the idea here from 2010 to get the latest updates on our progress for VAT receipts. 

hazel22

email and/or SMS notifications of network outages

Status: Not For Us
by giffgaff Educator ‎16-09-2013 13:03 - edited ‎16-09-2013 14:29

Hey folks, the above idea received some interest in our Revived Ideas Thread this week, but the original only has 7 Kudos, so what I'd like to do is assess current demand for us looking into this so I can take the new Kudos result into the meeting.

 

Simply - letting us worry about what's possible, and what might be spammy.

 

Would you personally like a text message to inform you when there's a servce issue that affects you?

Status: Not For Us
This idea is being set as 'Not For Us' - after speaking to our campaign manager it's clear that it would be technically impossible to implement this idea. Sending a test isn't possible when the network is down and emails to the whole base take about a day to send because of the volume - we usually have to send in small batches so that email providers don't pick us up as spammers. We did want to try this so during a service issue we sent out an email to members in Bands 1 - 4 when the community went down. However by the time most members received it, the issue was resolved and information old. However since this idea was posted, we now have the new Service Checker which can be found on the Service Updates Board - http://community.giffgaff.com/t5/Service-Updates/bd-p/Notice_board
flaxvert

Me as the voice-over guy on Voicemail :)

Status: New Idea
by flaxvert on ‎06-08-2014 13:03

It has been suggested in this thread Click Here About getting a member to be the voice of giffgaff on the voice mail and other menus side of things on this inetwork run by us.  I did the voice over in the video as well as many other vids already. We are not too sure if this is definitely possible or not but I've been asked by a couple of peeps to drum up support :smileyhappy: Please let me know your thoughts and kudos if you think it would be a 'marvellous'  idea! Cheers,

 

Flaxvert

 

 (From the link)

 

So it has been annouced the new iPads which have come from the valley which have cellular capabilites will have a new sim which is pre-installed allowing you:

" The flexibility to choose from a variety of short and long term cellular data plans from select carriers, right from your iPad Air 2 or iPad mini 3."

 

Now currently in the UK, EE is the only partner Apple has which is working with it so far. 

 

And now that giffgaff is recoginised i think its time giffgaff starts talking to Apple to bring these devices to the best mobile network in the UK.

 

That brings me on to my next point WIFI calling, Would it be possible for giffgaff to work with Apple to bring this to our network? WIFI calling only currently works on (you guessed it) EE. If we could get this working on our network this would be a huge leap forward in the Apple world and could make us a game changer in the UK Mobile Carrier market for Apple Devices. 

 

Orange / EE introduced a device that allows orange mobiles to receive full signal through household broadband, this device is valued at £120, but aparently if you have a contract you can receive one for FREE! - This device actually works and it only enhances orange / EE mobiles.

 

The first question is NO company would give away something that would give a retail price of £120 unless the profit margin is majorly high! does anyone agree?

 

My idea is GIffGaff source the same technology which is NOT linked to a certain network and provide it to both GiffGaff users and others at different rates e.g.

 

          GiffGaff users logged into their accounts with an active sim of at least 3 months purchasing a device will be             shown a lower price and ALL other account users or guest log in's will show a increased price, this will                     further encourage new users to join GiffGaff.

 

(Those who say NO to the 3 month of an active sim should understand that many people will simply order a sim activate it in order to get a lower price adaptor for their O2, 3, Orange, Vodaphone etc  for their mobile contact  or PAYG phone)

 

orange-uma-signal-booster.jpg

 

andreww

60 day voicemail frustration

Status: Under Consideration
by andreww on ‎14-05-2013 17:26

 

A little known fact is that if you don't access your giffgaff voicemail for 60 days any customisation is lost (no pin, no personalised greeting etc) and you're not informed it has happened :smileysad:

 

If having gone to the trouble of setting these, to find if you did need to urgently check voicemail from another phone if would be very annoying to find you can't!

 

This is idea is very simple - once a PIN and/or a personalised greeting has been set - just leave it there without any time limits for it to be removed :smileywink: 

 

voicemail

Status: Under Consideration
29th July 2014 - Initially this Idea was hard to implement. Custom content costs space and money to maintain, hence the purge, which is dictated by o2. Today we've raised this again to discover if the situation has changed and if it's possible to implement now.
1hale

Offline SIM activation

Status: New Idea
by 1hale on ‎27-09-2014 18:07
How about activation via 43430?

Say I order a SIM or use one of my MGM SIM cards.

I buy a voucher for £10 or more.

I then dial 43430 from that inactive SIM and top up/credit it to my SIM.

Then using the details of the SIM you would send us out a text with our phone number and a link to finalize the activation.

The finalize would be to:

Provide the sim code,
Username and address.

Although the SIM would still work without that.

HOWEVER to make it advantageous for us to finalize online the £5 bonus credit would only be applied if we DO finalize online
faris_hussain

MORE DATA

Status: New Idea
by faris_hussain on ‎09-10-2014 21:15

Ok, we all know that Giffgaff and most of it's features and offers are to an extent 'unique' to this brand. Well, then as providers, and seeing as we have an influence, lets customise the 'net work run by US'. 

 

In terms of Goodybags, I think we'll all agree we need MORE data, so my idea is

 

£5 for 50 minutes, 200 texts, 500mb data

£7 for 100 minutes, 500 texts, 1GB data

£10 for 200 minutes, Unlimited texts, 3GB data

£12 for 500 minutes, Unlimited texts, 5GB Data

£15 for unlimited minutes, texts AND Data.

 

PLUS we should ask for cashback OR roll on for unused data, minutes and texts, so that if we dont use up all that we paid for that month, we can use it next month.

GIFFGAFF - THIS WOULD BE A GREAT INCENTIVE TO NEW CUSTOMERS! Plus keep us who are already here.

 

Also, I have improvements for the DATA ONLY options -

£5 for 5GB, £10 for 10GB, £15 for Unlimited Data. Again I think this would be great, especially for those who tether, or are unable to access wifi regularly.

 

Perhaps Giffgaff could introduce Minute only plans, for those who prioritise minutes over data and texts. Or maybe, they could create a Customisable package, where we would use sliders to select how many minutes, texts and data we need.  

 

Come on guys, lets get these ideas noticed! Thanks for reading, Happy giffgaffing! :smileyvery-happy:

mehmetozcelik

Call me back text

Status: New Idea
by mehmetozcelik on ‎29-10-2014 11:27
YoU see like T-Mobile/EE when you run out of credit you would be able to send a call me back text message like 3 or 4 times per month, I think that guffgaff should do the same when your goodybag or airtime credit has expired because what if you got to call someone and you got no minutes or credit? Am I the only one thinking that giffgaff should do call me back texts?
laurence22

Have all of the new goodybag options!

Status: New Idea
by laurence22 on ‎08-08-2014 09:40

Recently giffgaff have proposed the change of the higher teer goodybags to its members, giving 3 options to choose from. I think that giffgaff should make all of these goodybags available, and you can choose any of them. Many other networks have a few contracts you can choose from for a certain price so why cant giffgaff?

 

Kudos if you like the idea!

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