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giffgaff to sell dual sim phones

Status: New Idea
by 1hale on ‎04-11-2014 11:11
What with the surge in customer complaints about data speeds and the like why don't giffgaff import and sell dual we phones?

Not just for data problems but also for when going abroad frequently you can then keep your giffgaff sim for calls from UK and use slot two with a foreign sim for data and cheap calls.

Also if you do have a contract sim and a giffgaff sim bingo in same phone.

If you have a work phone and a personal phone bingo both in one phone.

If you frequently travel to parts of UK without giffgaff coverage have a second sim with coverage in same phone.

Well what you think?

User made giffgaff advert

Status: New Idea
by stephenmiller on ‎08-11-2014 21:01

There have been a couple of attempts at making giffgaf videos, all revolving around talking heads reading a script spliced together. I have a different concept.

 

One reccuring theme of giffgaff is that members come from all walks of life; places like the top of Scotland to the most densely populated cities. From industrial, scientific, artistic and all other sorts of backgrounds and I finally figured out a way to showcase that diversity in an appealing and interesting way, through user submitted time lapse videos.

 

For the uninitiated here is a time lapse.

 

A Love Letter to Moab - Timelapse from Ron Risman on Vimeo.

 

The concept goes like this. Over a period of time encourage members to shoot time lapse video of anything that they want. Could be their home life, a cityscape, scenic / sky.or crowds moving through a city centre. This will be the basis of showing the lives, locations and experiences of the diverse userbase. Each scene may be accompanied by a caption showing the user and event or location + any specific details.

 

Time lapse can be as simple or as complicated as you want to make it and the staff should have a try beforehand and share best practices as well as make resources (like ways to get HD video to giffgaff) available as well as some tutorials and app suggestions. Mobile phone cameras make it easy to record any kind of media so that's a no-brainer.

 

The cost will be in time predominately as staff should ideally evaluate time lapse solutions and apps that deliver the best results. Getting video to giffgaff can be done in a number of ways, there's Dropbox and copy.com but just a postal address to send a DVD to can be a lot less hassle.

 

The benefit and end result will be a unique snapshot of both UK life and the diverse giffgaff userbase; utilising the crowd and the widespread availability of technology to share the workload and making an unpredictable and unexpected viewing experience. Or at least I think so :smileyhappy:

MyGiffGaff app widget

Status: We’re Looking Into It
by joeblackwell ‎23-06-2014 22:20 - edited ‎23-06-2014 22:21

I'd like to see a widget added to the existing Android MyGiffGaff app that could be pinned to the home screen of my smartphone and would give me a quick at a glance view of my usage, without having to open the app specifically.

 

Ideally it would be resizeable, or have several size settings so it could be as small as one grid on my homescreen, or a little bigger if I have a little more real estate available. I've mocked up an example using graphics from the existing app as to how this could look.

 

I know that Apple is introducing widget functionality in it's upcoming iOS8, so perhaps this could be incorporated in to the iOS app ready for the new release also.

 

Widget app

 

 

Status: We’re Looking Into It

5th August - Please see full update from our Head of Ecommerce here.

Yesterday I found myself in the situation where I was close to using all my data allowance (£10 goodybag) before the month was up. I don't set my goodybags to recur, so I went about purchasing a new goodybag early through the mygiffgaff app.

 

The newly bought goodybag immediately showed as queued in the mygiffgaff app, but it wasn't due to kick in until November 6th. With the newly introduced option of goodybag repurchases I know it is possible to start queued goodybags early, so I searched around the app for a minute or two trying to find how to do this. After trying several diffrent things it appears it isn't possible, so I logged in to the giffgaff website through my mobile browser and opted to start it from there, which was simple enough, if a little frustrating.

 

I propose that the mygiffgaff app is tweaked slightly to allow the instant start of a queued goodybags dirctly from the My Account page. A simple button underneath a queued goodybag that becomes visible one a users call or data allowance has reached the required threshold would be ideal. Clicking this button would show a confirmation prompt that once clicked would activate the queued goodybag immediately, like the website does.

 

I have mocked up an example of how the button might appear and work below. The screenshot isn't 100% accurate as I don't have a queued goodybag currently, but you get the idea of how it could work. The button would actaully appear below a queued goodybag once the 5MB or 5 minutes threshold has been reached.

 

 

Grateful for kudos and feedback.

 

Joe

Service to 43430

Status: New Idea
by deanljbirch on ‎16-10-2014 20:05
Earlier today I was browsing YouTube on my mobile when it started playing up. Like a cat without a fiddle I was tune-less.

So I thought I'll pop on to giffgaff to check the service in my area and after 5 long minutes I realised that it wouldn't possibly work due to the fact of why I was actually checking the service.

So it got me thinking that giffgaff should set-up a service to check the service around you via text by texting the word SERVICE followed by the first part of your post code to 43430 (possibly an additional number to text from a non-giffgaff number).

Comments and Contributions below...

Use Credit to Purchase Phones

Status: Not For Us
by wjack2010 ‎25-05-2014 12:51 - edited ‎25-05-2014 12:52

After seeing this Idea I've come up with a little solution to many peoples problems.

 

Buying a phone currently requires you use a credit/debit card, where the shipping and billing address are the same, and it must not be a business address (even though some businesses have flats above them too).

 

What would be good is if you can use credit to purchase a phone.

 

So you can top-up like normal, say, £100, and then buy a phone.

 

Or, take your Payback as Credit, then spend it on a phone.

 

Like this idea? Click the Kudo button!

Status: Not For Us
6th August 2014: After looking into this Idea, we found that only a very small percentage of our members would be able to buy a phone outright with payback taken as credit, and that as our maximum top up is £30 makes buying via credit unlikely so we won't be looking to implementing this idea, however after speaking with Member Experience we are definitely looking into both making it easier to buy phones and others which this Idea touches upon.

I open the "my giffgaff" iOS app on my iPhone a few times a month and each time it requires me to log back into my giffgaff account, usually giving me a user-unfriendly error message and then displaying old information rather than presenting me with the login screen, but I digress...

 

Giffgaff should support users having strong unique passwords to secure their accounts. The safest way to manage these is with a password manager. iOS has a built-in password manager: the iCloud Keychain and now in iOS 8 this can be used to provide Touch ID login into third-party apps like the "my giffgaff" iOS app. However, support for this needs to be provided in the "my giffgaff" app (see https://developer.apple.com/ios8). I suggest this would be beneficial to giffgaff in encouraging their customers to use strong passwords, whilst also offering a very convenient way to log back into the "my giffgaff" app.

 

Furthermore, third-party password managers exist that also offer login support to third-party apps like "my giffgaff" by making use of iOS 8 extensions. In particular, 1Password have created an app extension with a brand-neutral URL scheme that can be used by any generic third-party password manager:

https://blog.agilebits.com/2014/08/04/filling-with-your-approval-on-1passwords-app-extension-and-ios...

 

Again, it would be convenient if the "my giffgaff" app could support third-party password manager app extensions for users to conveniently and securely log into their Giffgaff accounts on iOS. For more details, see this blog post: https://blog.agilebits.com/2014/09/03/1password-app-extension-developers

 

This is another idea that has been brought up several times in various forms (see usage-history tag), but

haven't yet made it to these pages. I feel very strongly about this and would like to promote this also here: 

the idea is to implement a  'Usage history' or 'Itemized billing' under My_giffgaff on the webpage.

 

I prefer the 'Usage history', as i think the important aspects is that it enables one to monitor usage

(data is transferred, but of course also calls, and txt messages), not only the bill/balance at the end.

 

It would be a feature that underpins transparency and is very much in line with the philosophy

of giffgaff as an internet based and community oriented company. 

 

Status: Working On It

[10th Feb 2015]: This idea has been set to 'Working on it'. 

 

Hi folks,

 

It's time for an update on this idea. We're getting really close with this one. We ran into some troubles with getting the data to display properly. There is a lot of data, so it needs a lot of work ot make it make sense. 

 

We're going to start internal testing soon and then when we reckon we've ironed out the majority of the problems we'll open it up to rounds of member testing so we can get all the bugs fixed.

 

Thanks

 

Will

PayPal Payback Payout Selection

Status: New Idea
by 1hale on ‎25-06-2014 22:29
How about giffgaff making it easier for us PayPal payback choosers by making it a one off selection.

To do this you go to the payback widget, choose the PayPal option, enter your PayPal email address, then finally click the "remember this email" option.

Then once every 6 months giffgaff email/text you saying:

Hi (giffgaff username),

You have chosen PayPal as your preferred payback method. We have the following email address on record (email address).

If this address is still valid then you can ignore this email. If not please go to (payback widget address) to update it.

Many thanks,

giffgaff.

HOWEVER if you earn less than £10 giffgaff contact you to choose either credit or charity.

 

A little known fact is that if you don't access your giffgaff voicemail for 60 days any customisation is lost (no pin, no personalised greeting etc) and you're not informed it has happened :smileysad:

 

If having gone to the trouble of setting these, to find if you did need to urgently check voicemail from another phone if would be very annoying to find you can't!

 

This is idea is very simple - once a PIN and/or a personalised greeting has been set - just leave it there without any time limits for it to be removed :smileywink: 

 

voicemail

Status: We’re Looking Into It

[10th Feb 2015]: This idea has been set to 'We're Looking Into It'. 

 

Evening everyone,

 

This is an idea that we'd like to be able to implement, so we'll have a hard look at it. We can't commit to anything quite yet as we don't know what the technical restraints might be, so we'll keep you all abreast of any new info that comes up.

 

Fingers crossed we can give this one an Implemented status in the future.

email and/or SMS notifications of network outages

Status: Not For Us
by giffgaff Educator ‎16-09-2013 13:03 - edited ‎16-09-2013 14:29

Hey folks, the above idea received some interest in our Revived Ideas Thread this week, but the original only has 7 Kudos, so what I'd like to do is assess current demand for us looking into this so I can take the new Kudos result into the meeting.

 

Simply - letting us worry about what's possible, and what might be spammy.

 

Would you personally like a text message to inform you when there's a servce issue that affects you?

Status: Not For Us
This idea is being set as 'Not For Us' - after speaking to our campaign manager it's clear that it would be technically impossible to implement this idea. Sending a test isn't possible when the network is down and emails to the whole base take about a day to send because of the volume - we usually have to send in small batches so that email providers don't pick us up as spammers. We did want to try this so during a service issue we sent out an email to members in Bands 1 - 4 when the community went down. However by the time most members received it, the issue was resolved and information old. However since this idea was posted, we now have the new Service Checker which can be found on the Service Updates Board - http://community.giffgaff.com/t5/Service-Updates/bd-p/Notice_board

Free 3G To Top Up

Status: New Idea
by elijoby12 on ‎05-01-2015 10:15
Okay so this idea is one I've taken from a phone network that I was with in New Zealand (if it works there, then why shouldn't it here?).<br>Basically you can always connect to the network providers app using 3G, even if you haven't got any data. Which is great as it means you can- top up, check remaining credit, and use all the other services that they have to offer, any time that you have 3G coverage. It would be great to see this implemented on my favourite network.<br><br>So just a quick recap:<br>Using mobile internet you can, browse and use the services of the GiffGaff web site, even if you have no data roaming on your plan/you've run out of credit.<br>Which is mostly useful for topping up when you're out and about. And also being able to check your remaining balance.<br><br>I look forward to hearing back from you guys (hopefully this idea hasn't already been posted a million time, like my last brain wave…whoops).<br><br>

Roaming Text Change

Status: New Idea
by deffers90 ‎26-07-2014 15:27 - edited ‎26-07-2014 15:31

Hello

 

Having recently seen a couple of threads in the help section where people have been caught put when they've arrived abroad, not realising that their goodybag only covers them in the UK.<b

 

Currently the text you receive when roaming reads as follows:

 

"Hi, calls to UK/EU cost 18ppm to make and 4ppm to receive. Send a text for 5p. Data is 19p/MB. Prices include VAT. More info giffgaff.com. In emergencies call 112

 

 

"To avoid instances mentioned above I suggest adding an extra line along the lines of "Don't forget, goodybags are for UK use only, so make sure you've got plenty of airtime credit"

 

This would, hopefully, then reduce confusion and thus threads in the help section from people wondering why they cannot call and/or text when abroad even though their goodybag is live.

 

Comments and suggestions are welcome. If you support this idea please click on the kudos button

"other" option when asking an agent

Status: New Idea
by mike1ceman on ‎14-10-2014 22:17
So I just had to ask an agent for the first time and when I was filling in the form and it asked me what my query was regarding I noticed there was no option for "other" so my proposal and sorry if it's already been suggested is that we have an option for other or anything else. Something like that, it would mean that if your question isn't covered by one of the topics you don't have to select the wrong category which makes it less confusing for members trying to find the nearest category especially if none are really close and also easier for agents who may receive a message with one category only to find something totally different talked about in the main message

Background:

 

Recently giffgaff have introduced listing 'Unresolved Help Requests'  when accessing the help forum.  This is a really useful feature and should improve members being able to find their own Help question and also remind them to mark a 'Best Answer'.  :smileyhappy:

 

Help   Support   The giffgaff community.jpeg

 

Problem

 

However there are some threads that are simply not appropriate to set a 'Best Answer' because either none was given (remains unsolved) or the type of thread isn't one that needs a best answer.

 

Solution

 

After further discussion on how to easily resolve this (and get rid of the threads showing) I came up with the idea of using tags on the thread's opening post which could then be expanded into a more automated solution (see here on the original contribute thread http://community.giffgaff.com/t5/Contribute/Idea-New-Unresolved-Help-Requests-no-BA-relevant/m-p/137... ).

 

  1. 'unsolved' and 'Unsolved' - this would mean the thread is still unresolved and this could prompt further responses from members that are particularly interested and have the knowledge to help solve more difficult problems by searching for that tag.   The use of the tag would exclude the thread from appearing in the 'Unresolved Help Requests'.
  2. 'No BA needed' simply to exclude it from appearing (this is the one I would use for the 'Urban Myths' thread for example).

Change the emails (sent out to members reminding them to set a best answer) to include details on the new option of setting the tag to 'unsolved' if they can't find an appropriate best answer to set/need further help.  Also please include a valid link to the thread as I think this is an issue atm.

 

So this should be a fairly simple solution to implement and a needed one I feel.

 

As always comments and support welcomed :smileyhappy:

Having just seen someone complaining that giffgaff has taken several payments from their bank account, but an agent finding no record of those transactions on that user's giffgaff account, it would help if the transaction on the bank statement contained the giffgaff username. Much easier if you have several SIMs, or are managing accounts for several family members.

Help and Support Labels

Status: New Idea
by wolfieboy on ‎08-12-2014 04:39
My suggestion is that we have help and support labels. Like we do in the help section.
Then in the search function we add the option to filter by label.
I think this will make hunting through threads.
Not only will it help filter irrelevant threads but it will help keep the help section a little bit more organized.

Kudos if you support my idea

Looking at the Help section today, there are lots of posts from members on the subject of removing the adult restrictions from their account, some of whom have clearly got the hump with the whole process.

 

The problem:

 

The current system, as detailed here in this excellent guide by bertiebat relies on the member having a UK passport or driving licence. That's OK if you do, but if you happen to be from Northern Ireland, your driving licence won't do it, and if you're from anywhere else in the world, you've pretty much had it. 

 

The solution:

 

As mentioned in bertiebat's guide, O2 use credit card verification to remove the adult restriction for their customers. Other companies also use credit card verification to establish a persons age. Usually a credit card is debited to the tune of £1 to establish the identity of the person, and once that is processed, it is credited back to the credit card so wouldn't actually cost anything (I know O2 credit the £1 to the customers account, not back to the credit card, car hire firms credit straight back to the credit card so it's technically possible)

 

The benefit:

 

This would mean that non UK document holders could remove their adult restriction. UK document holders wouldn't need to use sensitive personal information to get the restriction lifted, so everyone is a winner.

 

I know that not every 18+ year old has a credit card, but the vast majority do. I see this as an addition to the current system to cover those that currently have no option to remove the restriction.

 

Status: Not For Us

[11th Feb 2015]: This idea has been set to 'Not For Us'.

 

Hi folks, this one has been long journey, and over the last year we've made a dramatic reduction in the amount of members who are having trouble removing their adult content bars through implementing features, like accepting international passports. We've had a look through our databases and from looking at that we can see that a lot of members with credit cards saved on their accounts aren't over 18. We are not comfortable saying that using a credit card is a guarantee that a member is over 18. This being said we are still investigating other options as there are still quite a few on the table, especially when big data becomes and option.

 

Thanks for posting, and the support - there's another idea here members can support for an alternative; http://community.giffgaff.com/t5/Submit-Great-giffgaff-Ideas/Sell-adult-restriction-bar-removal-for-... but please don't stop coming up with out of the box ideas on this submit.

Currently 2 days before your goodybag expires you get the following text message:

 

"Hi, your goodybag is about to expire on 18/07/2014. Go to giffgaff.com to set your goodybag to recure before 10pm on your expiry day, Cheers"

 

This message is quite usefull however I feel that you should recive another text once your goodybag has expired, if no new goodybag has been activated saying:

 

"Hi, your goodybag has just expired. Head over to giffgaff.com now to purchase another goodybag, Cheers"

 

I feel this would be usefull for the giffgaff customer that doesnt have reacuring goodybags setup and is abit forgetfull!

 

I know I am that type of customer!

 

Kudos if this would be usefull for you! :smileyhappy: :smileyhappy: :smileyhappy:

 

Update: As suggested by @navvy giffgaff could incorportate the prices for texts, calls and data in the text much like when you are going abroad. An example text would be:

"Hi, your goodybag has just expired. Until you get a new goodybag you will be charged 10p per minute for calls, 6p per text and Mobile Internet is charged at no more than 20p a day (up to 20MB), Cheers"

Direct Relationship with Apple (+resulting possibilities)

Status: Implemented
by think_of_tomoro on ‎13-09-2012 22:53 - last edited on ‎27-05-2014 10:18 by giffgaff Educator

Hi guys,


As there is bound to be a new iPhone in a years time(1) and in the future there may also be yet smaller SIMs than the coming nano SIM(2) or maybe something totally groundbreaking and new that networks need to know about(3),&nbsp;I think it may be time that giffgaff get's hold of Apple and requests to be updated about coming features of product releases before the product announcement so their customers are not to be left potentially for months without required items to use their device (like the nano SIMs(4) and instead can have what they need as soon as shipping happens.

I thought of this as the latest blog post(4) stated the following:

"since we do not have a direct relationship with Apple, we have been acting on assumptions and rumours like everyone else until yesterday"

Basically saying that Apple do not tell giffgaff about features which will be in the latest devices (probably because they don't sell iDevices). This is also occuring with other companies (not just mobile netorks) and they too do not find out about new features which could have a bad affect on their business (in giffgaff's case: lose of many customers, less people suggesting the network and looking bad to others not being upto speed with technology)

Now, I appreciate this may not be very easy to do as "giffgaff don't sell iPhones and Apple won't benefit so they don't bother to tell them etc..." or what ever the reason is but maybe giffgaff could come up with some other arrangment with Apple. Maybe one of the following just for example:

Agree with Apple on how many devices on the network are the latest version so Apple know that giffgaff will be helping them grow and it would be benefitial to tell them of latest features which could affect them 

 

Agree with Apple that O2 can tell them as they are an MVNO


Pay a small fee to get info (maybe not the best but possibility as giffgaff would then be prepared)
giffgaff could sell the iPhone 5 and future versions as they are likely to sell and as I have been told, Apple only care about those who sell it so this could be easier etc, etc, there are dozens of things that potentially giffgaff could agree with Apple on so they benefit on information when it's announced to big companies, just like other networks and make sure that they keep it all secret.

 

Why do this?


As we know, giffgaff are going to take a couple of months to get the nano SIMs needed (evidently too late for the release of the iPhone 5) but if they got told in advance (say when the other networks found out) next time then maybe they would be ready with the necesary technology for these devices and save losing customers and not benefit from the millions of devices to be bought which could use giffgaff.

It's clear that this major phone release was missed by giffgaff (not having SIMs needed) but next year or the year after when the next breakthrough, network dependent, technology is brought to a phone giffgaff need to be ready (so they can benefit from keeping customers and gsining more!) and will know just like the other networks.

Also, after the release and people have chosen wheher to go to another network who provides nano SIMs, giffgaf could show stats of how much (or maybe little they lost (although would be pointless in that case)) they lost by being kept in the dark to Apple to help them maybe be recognised and be updated from them to save them next time!


EDIT: As some comments have mentioned, having a relationship with Apple could also lead to:


Having asigned giffgaff internet profile on iPhone
Possibly hot spot tethering
Possibly visual voicemail
having the name giffgaff at the top of the iPhone instead of O2 UK
voicemail button could work

Cheers,

Jamie

Please support by clicking the gold star :smileyhappy:

(1),(2),(3),(4) within spoiler
(1)iPhone 6?
(2)diddy SIM or picco SIM?
(3)injected SIMs or network run trackers/identities? (who knows with Apple!)
(4)read the latest blof post for information regarding nano SIMs taking a few months to come here: http://community.giffgaff.com/t5/Blog/giffgaff-nano-SIM-update/ba-p/5953002

Great news that this is now an implemented part of giffgaff for all of us! Thank you for the continuous support and feedback on this idea, it has been great and overall has had a great end result!

 

[Edited: Resolved HTML issue]

Status: Implemented

24th May 2014: As of 9 hours ago giffgaff is now an official Apple carrier, which means that you can install the giffgaff profile on your iPhone to enjoy new functionalities. Read more on our Knowledge Base Article here.

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