Currently while dialling *100*7# from your phone this message is displayed.
The picture above is from my iPhone
I would like the *100*7# short code message updated to show more relevant information.
As the short code is a request to the network would it not be possible to show the following within one message?
- The current active goodybag with remaining minutes.
- The current text allowance and/or remaining texts.
- The current data allowance and/or remaining data.
For example I get the 'Offer' £15 3G goodybag which I propose is re-worded to
- 'You've got 493 minutes left in the 'Offer' £15 3G goodybag, you have unlimited data and texts until 26/02/15, lovely jubbly'
The above message has a character count of approximately 117
If you dial *100*1# which is the expiry of free giffgaff to giffgaff calls short code then this message returns a character count of approx 152.
The USSD menu character limit is approximately 182.
I'd even be willing to see the 'lovely jubbly' comment removed to accommodate another 13 spaces.
Currently there is a short code for the remaining text balance on giffgaff which is *100*5#
With this in mind I would like to see a revised message of
- 'You've got 493 minutes left in the 'Offer' £15 3G goodybag until 26/02/15, lovely jubbly'
If the short code can't be edited in such a way, would it not be possible to create a new short code?
I'm also aware that it may not be viable to create a new short code for the remaining data balance.
This idea from October 2012 suggests that the creation of a new short code is very possible and it's status has been changed to Under Consideration.
If you like the idea or have suggestion on improvement then leave a message and I'll happily update my idea to reflect yours.
Hi, so many posts about this, not sure whether to add to one or make a new one? 
(ive now done both 
)
I put together a quick wix.com website to show what i think could be a possibility in terms of price and flexability.
What prices do other people think would work mutually for us and for the network.
http://giffstuff.wix.com/custom
Check it out, I personally would like to see slightly lower prices but dont want people to say. Can't be done! No potential profit. etc etc. I have aimed to get it around the price of things now with maybe a more scientific calulation worked out with a slider implemented by the giffgaff boffins 
This could maybe be tested by a group of people to see how it unfolds. To go along side other offers and goodybags and for credit to kick as usual if you happen to run out of any allowances.
Considering that many people now have multiple devices and therefore need multiple SIM cards, I feel that the SIM activation pages are very unhelpful and need to be more user friendly and intuitive, thereby improving the member experience.
As it stands right now, a member with an existing SIM entering an activation code whilst logged/logging into their account is greeted by the SIM Replacement (SIM swap) page, with the very unhelpful statement:
"You cannot have two active SIMs. Activating a new SIM will deactivate your current SIM."
The member then has the option of continuing with a SIM swap, or backing out of the process. This results in members doing SIM swaps when they really wanted to change their number or register a second SIM, or backing out and not knowing where to go from here. This does nothing for the overall member experience, and causes members to become confused or frustrated by the whole process, and possibly them spending ages searching the knowledgebase or asking in the community.
The idea
I feel that this process could be much improved with a little modification to the current process flow, so that when an existing member enters the activation code from a new SIM they are presented with a series of option buttons or links, each taking or guiding them towards the correct path
For example
| I want to: | Action |
|---|---|
| Move my number to a new SIM | Starts SIM swap procedure |
| Activate a replacement SIM | Explanation before starting SIM activation |
| Activate an extra SIM for another phone/device | Instructions to activate SIM on a new account |
| Change my number whilst keeping the same account | Instructions to change number via agents |
| Have an additional SIM on the same number | Explain this is not possible and give alternatives |
Benefits:
- Better overall member experience
- Reduction in erroneous SIM activations, therefore reduction in cancellation requests
- Reduction in Help & Support and agent questions relating to SIM activations
If you would like to see this idea implemented, please support it by clicking the 
There used to be a thread to report 'Gaffs' which seemed to have a lot of support but then it petered out. There was a link then to another thread of typos which were being corrected, which seemed to get fewer and fewer posts and seemed to be ceased by common agreement.
I have actually read both of these threads all the way through. Tonight I read through the complete thread concerning the Development Hub. It occurred to me that there ought to be a team of proofreaders like the development teams for the apps who could go through ideas correcting english before they went live.
I had a new PM today:
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We see you have been busy again, helping our Community members get the best out of giffgaff 
.
To show our thanks and appreciation we have moved you up a rung on our ranking ladder - your new rank is now dabbler. To share your acheievement and see what other members have been doing why not post in the Share Your Achievements thread. For more information on the rank system be sure to check out this helpful thread.
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When I first spotted the typographic error in achievement a few ranks ago, I hadn't grasped that it was an 'automatic' PM triggered by some random activity I had provoked, giving me a new rank.
But today I tried to report it and could find nowhere to do it.
We need somewhere to trigger corrections.
I am willing to proofread and make corrections if given the wherewithal.
'mozzy
There have been a couple of attempts at making giffgaf videos, all revolving around talking heads reading a script spliced together. I have a different concept.
One reccuring theme of giffgaff is that members come from all walks of life; places like the top of Scotland to the most densely populated cities. From industrial, scientific, artistic and all other sorts of backgrounds and I finally figured out a way to showcase that diversity in an appealing and interesting way, through user submitted time lapse videos.
For the uninitiated here is a time lapse.
A Love Letter to Moab - Timelapse from Ron Risman on Vimeo.
The concept goes like this. Over a period of time encourage members to shoot time lapse video of anything that they want. Could be their home life, a cityscape, scenic / sky.or crowds moving through a city centre. This will be the basis of showing the lives, locations and experiences of the diverse userbase. Each scene may be accompanied by a caption showing the user and event or location + any specific details.
Time lapse can be as simple or as complicated as you want to make it and the staff should have a try beforehand and share best practices as well as make resources (like ways to get HD video to giffgaff) available as well as some tutorials and app suggestions. Mobile phone cameras make it easy to record any kind of media so that's a no-brainer.
The cost will be in time predominately as staff should ideally evaluate time lapse solutions and apps that deliver the best results. Getting video to giffgaff can be done in a number of ways, there's Dropbox and copy.com but just a postal address to send a DVD to can be a lot less hassle.
The benefit and end result will be a unique snapshot of both UK life and the diverse giffgaff userbase; utilising the crowd and the widespread availability of technology to share the workload and making an unpredictable and unexpected viewing experience. Or at least I think so
