Submit: Great giffgaff Ideas

Hi All

I don't often use my voicemail and I find if I leave it too long I am prompted to reset everything.  To avoid this I have got into the habit of checking my voicemail about every 6 weeks even when I know there is no message.  This is inconvenient and costs me money for no gain.

even doing this I have just found that all my settings have gone again.

Why does voicemail default back to initial settings if not used.  Why can't user settings be retained indefinitely?

Seems simple to me.....

Regards

Pad Theman

I think that people who are with giffgaff for extended periods, (e.g, 3+years) should start to see some discounts. For example, for each year you are with gg you will recieve 1% discount. I just think because you see people leaving in forums and it seems only the people that are helping are getting payback, when in fact some people are not technically gifted therefore have not got the capaabilities to help on the community, even though they value gg as much as the VIP's?

Hi, so many posts about this, not sure whether to add to one or make a new one?  (ive now done both )

I put together a quick wix.com website to show what i think could be a possibility in terms of price and flexability. 

What prices do other people think would work mutually for us and for the network.

http://giffstuff.wix.com/custom

Check it out, I personally would like to see slightly lower prices but dont want people to say. Can't be done! No potential profit. etc etc. I have aimed to get it around the price of things now with maybe a more scientific calulation worked out with a slider implemented by the giffgaff boffins 

This could maybe be tested by a group of people to see how it unfolds. To go along side other offers and goodybags and for credit to kick as usual if you happen to run out of any allowances. 

www.verime.net

Sounds good for people like me, who dont have DL or Passport and for giffgaff who dont have shops like vodafone, where you just stand at the counter and they can see your over 18.

There used to be a thread to report 'Gaffs' which seemed to have a lot of support but then it petered out. There was a link then to another thread of typos which were being corrected, which seemed to get fewer and fewer posts and seemed to be ceased by common agreement.

I have actually read both of these threads all the way through. Tonight I read through the complete thread concerning the Development Hub. It occurred to me that there ought to be a team of proofreaders like the development teams for the apps who could go through ideas correcting english before they went live.

I had a new PM today:

-----------------------------------------------------------------------------------------------------------------
We see you have been busy again, helping our Community members get the best out of giffgaff .

To show our thanks and appreciation we have moved you up a rung on our ranking ladder - your new rank is now dabbler. To share your acheievement and see what other members have been doing why not post in the Share Your Achievements thread. For more information on the rank system be sure to check out this helpful thread.

------------------------------------------------------------------------------------------------------------------

When I first spotted the typographic error in achievement a few ranks ago, I hadn't grasped that it was an 'automatic' PM triggered by some random activity I had provoked, giving me a new rank.

But today I tried to report it and could find nowhere to do it.

We need somewhere to trigger corrections.

I am willing to proofread and make corrections if given the wherewithal.

'mozzy

I know this idea been posted before HOWEVER this idea spelled out how to make it work.

You dial 43430

You press:

1 - For credit
2 - For goodybag
3 - For gigabag

Then you press:

1 - To pay by airtime credit (or redeem a voucher if just buying credit)

2 - To pay by a credit/debit card (only if you previously purchased the bag online)

Then you get asked to press:

1 - For "Yes I have a Blackberry"
2 - For "No I do not have a blackberry"

Then you press (option depends on which bag you are buying²):

1 - For "£5 Hokey Cokey"/"£5 gigabag"
2 - For "£7.50 goodybag"/"£7.50 gigabag"
3 - For "£10 goodybag"
4 - For "£12 goodybag"
5 - For "£15 goodybag"
6 - For "£18 goodybag"

Then if you are paying by card you are then asked to enter the 3 digit security code of the stored credit/debit card.

Bingo you then receive a text message confirming purchase of said bag.

² = If answered yes to owning a Blackberry then bags would be correct price for goodybag + BB add on.

There have been a couple of attempts at making giffgaf videos, all revolving around talking heads reading a script spliced together. I have a different concept.

One reccuring theme of giffgaff is that members come from all walks of life; places like the top of Scotland to the most densely populated cities. From industrial, scientific, artistic and all other sorts of backgrounds and I finally figured out a way to showcase that diversity in an appealing and interesting way, through user submitted time lapse videos.

For the uninitiated here is a time lapse.

A Love Letter to Moab - Timelapse from Ron Risman on Vimeo.

The concept goes like this. Over a period of time encourage members to shoot time lapse video of anything that they want. Could be their home life, a cityscape, scenic / sky.or crowds moving through a city centre. This will be the basis of showing the lives, locations and experiences of the diverse userbase. Each scene may be accompanied by a caption showing the user and event or location + any specific details.

Time lapse can be as simple or as complicated as you want to make it and the staff should have a try beforehand and share best practices as well as make resources (like ways to get HD video to giffgaff) available as well as some tutorials and app suggestions. Mobile phone cameras make it easy to record any kind of media so that's a no-brainer.

The cost will be in time predominately as staff should ideally evaluate time lapse solutions and apps that deliver the best results. Getting video to giffgaff can be done in a number of ways, there's Dropbox and copy.com but just a postal address to send a DVD to can be a lot less hassle.

The benefit and end result will be a unique snapshot of both UK life and the diverse giffgaff userbase; utilising the crowd and the widespread availability of technology to share the workload and making an unpredictable and unexpected viewing experience. Or at least I think so

Yesterday I found myself in the situation where I was close to using all my data allowance (£10 goodybag) before the month was up. I don't set my goodybags to recur, so I went about purchasing a new goodybag early through the mygiffgaff app.

The newly bought goodybag immediately showed as queued in the mygiffgaff app, but it wasn't due to kick in until November 6th. With the newly introduced option of goodybag repurchases I know it is possible to start queued goodybags early, so I searched around the app for a minute or two trying to find how to do this. After trying several diffrent things it appears it isn't possible, so I logged in to the giffgaff website through my mobile browser and opted to start it from there, which was simple enough, if a little frustrating.

I propose that the mygiffgaff app is tweaked slightly to allow the instant start of a queued goodybags dirctly from the My Account page. A simple button underneath a queued goodybag that becomes visible one a users call or data allowance has reached the required threshold would be ideal. Clicking this button would show a confirmation prompt that once clicked would activate the queued goodybag immediately, like the website does.

I have mocked up an example of how the button might appear and work below. The screenshot isn't 100% accurate as I don't have a queued goodybag currently, but you get the idea of how it could work. The button would actaully appear below a queued goodybag once the 5MB or 5 minutes threshold has been reached.

Grateful for kudos and feedback.

Joe

As Giffgaff is "the network run by it's users"... A lot of us spend many hours per day on the Giffgaff website. I think it would be a great idea if there was a section of the website which allowed users to have their own Giffgaff email account.

I feel this would benefit many users for a number of reasons. First and foremost; when subscribing to a thread on the "help and support" forum, an email is automatically sent to the users personal email address every time someone posts in that thread. I feel it would be much more convenient to have a "Giffgaff email address" so that all of the information relevant to "Giffgaff" would go to that account.

Also, I feel that like many others, due to the amount of time a day spent on the Giffgaff website helping out etc, I would definitely use a Giffgaff email address for all of my other emailing needs