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simonefaye78

queued goodybags to start at midnight

Status: New Idea
by simonefaye78 on ‎26-08-2014 23:46
I don't know about you but if I pay for a full months usage, I expect to get a full months usage. However, when you queue a goodybag this doesn't happen.

Goodybags are supposed to last from the day of purchase to midnight on the day of expiry. However, if you queue a goodybag, the queued bag can start any time between 10pm and midnight on the day of expiry, meaning you can lose up to 2hours of goodybag allowance, from both the expiring bag and the queued bag.

For example, if I have 30 minutes left in my current bag and make a call at 21.45 that lasts for 25 minutes, I would expect to have all 25 minutes to come from my current bag. Unfortunately, if my queued bag starts at 22.00 I will use 10 minutes from the new bag. This means I'm now effectively 10minutes down on my new bag.

My idea is simply to have queued goodybags start at midnight so you don't accidentally eat into next months allowances
deanljbirch

Top-Up with PayPal

Status: New Idea
by deanljbirch on ‎01-09-2014 22:52

Hey all,

 

Now I've never been able to understand why giffgaff doesn't allow you to top-up via PayPal.

 

Payback can be paid to PayPal account so why can't giffgaff accept payments not just make them?

 

Simple yet Vital idea.

 

Thanks for reading,

Deano

ccm121

Mobile data

Status: New Idea
by ccm121 on ‎31-08-2014 17:44
I see people in the forums asking about how to teather and use their personal hotspot so why not join the mobile data side of things, start it off at 3gb, 5gb, 9gb a month and see how it goes as a trial basis, give the people what they would like, because it saves their phone data and gives them the opportunity to use their data on the go or for their devices in the home.

Currently 2 days before your goodybag expires you get the following text message:

 

"Hi, your goodybag is about to expire on 18/07/2014. Go to giffgaff.com to set your goodybag to recure before 10pm on your expiry day, Cheers"

 

This message is quite usefull however I feel that you should recive another text once your goodybag has expired, if no new goodybag has been activated saying:

 

"Hi, your goodybag has just expired. Head over to giffgaff.com now to purchase another goodybag, Cheers"

 

I feel this would be usefull for the giffgaff customer that doesnt have reacuring goodybags setup and is abit forgetfull!

 

I know I am that type of customer!

 

Kudos if this would be usefull for you! :smileyhappy: :smileyhappy: :smileyhappy:

 

Update: As suggested by @navvy giffgaff could incorportate the prices for texts, calls and data in the text much like when you are going abroad. An example text would be:

"Hi, your goodybag has just expired. Until you get a new goodybag you will be charged 10p per minute for calls, 6p per text and Mobile Internet is charged at no more than 20p a day (up to 20MB), Cheers"

figment_uk

"You cannot have two active SIMs"

Status: We’re Looking Into It
by figment_uk ‎04-07-2014 13:37 - edited ‎05-07-2014 20:40

Considering that many people now have multiple devices and therefore need multiple SIM cards, I feel that the SIM activation pages are very unhelpful and need to be more user friendly and intuitive, thereby improving the member experience.

 

As it stands right now, a member with an existing SIM entering an activation code whilst logged/logging into their account is greeted by the SIM Replacement (SIM swap) page, with the very unhelpful statement:

 

"You cannot have two active SIMs. Activating a new SIM will deactivate your current SIM." 

 

The member then has the option of continuing with a SIM swap, or backing out of the process. This results in members doing SIM swaps when they really wanted to change their number or register a second SIM, or backing out and not knowing where to go from here. This does nothing for the overall member experience, and causes members to become confused or frustrated by the whole process, and possibly them spending ages searching the knowledgebase or asking in the community.

 

The idea

I feel that this process could be much improved with a little modification to the current process flow, so that when an existing member enters the activation code from a new SIM they are presented with a series of option buttons or links, each taking or guiding them towards the correct path

 

For example

 

 I want to: Action
Move my number to a new SIM  Starts SIM swap procedure
Activate a replacement SIM  Explanation before starting SIM activation
Activate an extra SIM for another phone/device  Instructions to activate SIM on a new account
Change my number whilst keeping the same account  Instructions to change number via agents
Have an additional SIM on the same number  Explain this is not possible and give alternatives

 

Benefits:

 

  • Better overall member experience
  • Reduction in erroneous SIM activations, therefore reduction in cancellation requests
  • Reduction in Help & Support and agent questions relating to SIM activations

 

If you would like to see this idea implemented, please support it by clicking the Untitled-1.png button at the top-left of the idea

Status: We’re Looking Into It
Simple Idea for great benefit, this is brilliantly laid out - thanks Figment and everyone who supported it. This idea has preliminary gone pass our Head of Member Experience and our Member Experience change champion. Next steps is to be scoped as a project and prioritised. Thanks again. Nice One.
i_am_sy

Balance Notice on website and App

Status: New Idea
by i_am_sy ‎02-08-2014 23:46 - edited ‎02-08-2014 23:48
Hi, I have noticed a lot of people coming to the community with a problem with their balance, and/data usage, this is normally when the website or app says they have less credit than they do, a lot of these people are not very happy as they believe there credit has disapeared.

I would like to add a note to balance amount shown, for example:

"If you believe this amount is not correct, then please dial *100# for confirmation"

I believe this would reduce the amount of customers that are confused as to why the credit has as far as they know gone.

Thanks

While perusing giffgaff's phone purchase pages today, I noticed that there is the potential for the prices being quoted misleading some people.

 

On the page that lists all phones (http://giffgaff.com/phones), and on the overview page for certain brands of phone (for example, the one for Apple's various iPhones), the prices quoted are the ones for the phones with the smallest data capacity. It's not until you click through to the details about the phone itself that you see that larger-capacity phones cost more.

 

For example the Apple iPhone 5s is currently quoted on the overview pages (linked to above) as being "£525" (this is likely to change depending on when you read this idea), but this only applies to the 16GB version. Only this page makes it clear that the 32GB version costs £606 (subject to change) and the 64GB version costs £681 (subject to change).

 

So I think where phones are being sold that have different varieties within them where price is affected, the overview pages should display a price preceded by the word "from" (i.e. "from £525" in my example above), so that they cannot be seen as potentially misleading.

 


 

EDIT (05/07/2014): A possible alternative to the use of the word "from" that would be even more transparent would be to display the range of prices the phone will cost, depending on which is chosen, so to continue with the same example, this might be: "£525 to £681". (Credit to @johncashman for this suggestion.)

Status: We’re Looking Into It
Fundamentally we like this idea and think it's sensible. We're looking into this idea and enquiring with the different stakeholders about what the best way to do this is.
flaxvert

Me as the voice-over guy on Voicemail :)

Status: New Idea
by flaxvert on ‎06-08-2014 13:03

It has been suggested in this thread Click Here About getting a member to be the voice of giffgaff on the voice mail and other menus side of things on this inetwork run by us.  I did the voice over in the video as well as many other vids already. We are not too sure if this is definitely possible or not but I've been asked by a couple of peeps to drum up support :smileyhappy: Please let me know your thoughts and kudos if you think it would be a 'marvellous'  idea! Cheers,

 

Flaxvert

 

 (From the link)

 

There has been a rise in parents paying for their childrens giff gaff. Or maybe in an emergency situation someone may need top up and being able to transfer airtime credit would be a great idea. It will allow users to send airtime credit at anytime to another giff gaff user. I have seen that alot if people would really appreciate this service because they control the acciubts of children or other family members. it would also allow individuals with extra airtime credit to transfer it to soneone who may need it. Recently I had a lot of airtime credit whilst a fsmily member had run out and I would've really appreciated it if I was able to transfer it to the individual.
1hale

PayPal Payback Payout Selection

Status: New Idea
by 1hale on ‎25-06-2014 22:29
How about giffgaff making it easier for us PayPal payback choosers by making it a one off selection.

To do this you go to the payback widget, choose the PayPal option, enter your PayPal email address, then finally click the "remember this email" option.

Then once every 6 months giffgaff email/text you saying:

Hi (giffgaff username),

You have chosen PayPal as your preferred payback method. We have the following email address on record (email address).

If this address is still valid then you can ignore this email. If not please go to (payback widget address) to update it.

Many thanks,

giffgaff.

HOWEVER if you earn less than £10 giffgaff contact you to choose either credit or charity.
erikslom

4G at no extra cost

Status: Under Consideration
by erikslom on ‎13-10-2013 13:04

Hello all,

 

As many of us are excited as 4G is finally rolling out in the uk. Has it not occured to you that it could cost extra, much like EE are charging loads more for the service.

 

Well as giffgaff is know as the 'affordable'  network I belive that it should be implemented free or at very very little extra cost.

 

The network 3 (THREE) are not charging user anymore so it would be just like connecting to 3g everyday. This is a massive selling point and my friend has moved to three due to this news, so to stop users from moving we shouls annoce that there would be no major price differance if any on the new 4G network.

 

Thanks, please support me with a kudo if you feel its a good idea (only if you want to, Im not asking you to, but feel free to do so)  

Status: Under Consideration
The consultation is currently up here with our Day 1 offer, please do give us your feedback here: http://community.giffgaff.com/t5/Contribute/4G-Launch-Update-Official-feedback-thread/td-p/12127982
member444

Being able to FREEZE airtime credit

Status: New Idea
by member444 on ‎26-07-2014 14:16

Being able to FREEZE airtime credit

 

Really convenient because saving up airtime credit to purchase next goodybag sometimes (for me, ALL the time) proves difficult after your goodybag expires (and it is not on the recurring option through bank account) and you accidentally use it up by making calls, texting or using mobile data. Also 

 

  1. People who want to use £5, £7.50 or £12 goodybag need to buy £10 or £15 voucher. Usually from this you may want to save up that airtime credit in order to use it to pay for the next goodybag purchase. This is especially useful to the younger (or any!) GiffGaff members since their parents may not give them extra money for top-up if the extra money from their airtime credit is used up by accident.
  2. Stops people from using up their emergency or saved up airtime credit accidentally right after their goodybag expires (because I'm sure this happens a lot)
  3. This option would give many GiffGaff members (especially the younger ones!) more choice, flexibility and freedom so that they can get the best out of GiffGaff

Just have a 'FREEZE airtime credit' tick box option on the My GiffGaff page (which can be unticked anytime!).

 

THANK YOU! :smileyhappy:

jnm21

Calls & texts from laptops & tablets: o2 Tu Go for giffgaff?

Status: Under Consideration
by jnm21 ‎10-08-2013 20:51 - edited ‎10-08-2013 21:47

Just came on here to search for & give Kudos to any suggestions for this - the only thread I found was back in March when the feature was unknown & wasn't picked up - currently only available to o2 pay monthly , but this feature would go down a storm with GG users.

 

I have been testing it today & have to say (in agreement with a very good Android app review) that it does seem to work better on higher end phones (could not call on my SG mini, but on the SG note it works perfectly).  This may be the thing that brought me back to GG after the data charging fiasco.

 

link to o2 page for those interested:

 

http://www.o2.co.uk/tugo/want-it

 

 

A couple of media links:

 

http://www.bbc.co.uk/news/technology-21623810

http://www.gizmodo.co.uk/2013/03/o2s-tu-go-app/

http://www.mobilemadesimple.co.uk/tugo-the-low-down-on-o2s-latest-app/

 

 

Vodafone users looking jealous!

 

http://forum.vodafone.co.uk/t5/Chill-lounge/Tu-Go/td-p/1367196

 

 

Please can you seriously consider this one?  This plus the improved £10 GB could make me consider trying GG again.

Status: Under Consideration
29th July 2014: Quick update to let you know this is still progressing. An app like this is very much on our radar - we've been exploring options and will update with more details when we've made a decision.
The little black leaflet on spreading giffgaff suggests that sims be handed out at universities. Most students taking up the offer of free sims, I assume, will be international students or exchange students. Therefore I propose that giffgaff allow top-ups to be made using both UK and non-UK bank cards. If any of them are like me, I would keep my sim card after completing my studies, keeping it active for my next visit to the UK, at which time they most probably won't have access to a UK bank card anymore, nor the top-up vouchers. It could well be a very lucrative hole in the market that gg are missing here.

The other alternative is to allow top-up via PayPal, which I know has been suggested before.

If you support this idea, please do so through the usual channels (clicking the kudos button). Comments are welcome.
bluemoonbaz

Email when a sims ordered of your url link

Status: Under Consideration
by bluemoonbaz ‎12-04-2014 22:57 - edited ‎12-04-2014 23:02

Good evening
Email when a sims ordered of your url link

This hasn't worked for a long time on my account

Can we please have this back as its a very useful tool to gauge where sim orders are coming from and help members target the best place give out their sim card allocation and not waste them
ie
Facebook , twitter ,websites

It's a real shame as I said earlier it was very useful and a bit of encouragement when you saw the email in your inbox

If you agree please kudos the post to give support

 

Status: Under Consideration
This idea is set as Under Consideration - the reason the emails stopped were because of a bug in the system which sent the joiner both their and your email about the activation. It's logged to be fixed and needs to be prioritised now. Cheers.
mkphil

Check a number is on giffgaff

Status: New Idea
by mkphil on ‎20-08-2014 22:34

I'd like the ability to check a given mobile number is on giffgaff (hence, free calls) or not before I dial so I can decide how long to call or even it to use an alternative means (landline, skype, sms email or the old "half a ring" missed call trick! etc.) to contact that person.

 

Possible methods:

* Text the number to a shortcode (for free!) which replies with "yes giffgaff" or "no giffgaff"

* Search box on the website where you can enter the number.

sam_312

varify email address

Status: New Idea
by sam_312 ‎07-06-2014 16:00 - edited ‎10-06-2014 20:12

hello,

 

i have come accross lots of people who, for one reason or another, did not put the right email address when setting up thier account, and the only time they find this out is when they try to reset their password, the email does not arrive in thier inbox!

 

my idea is to enable giffgaff to put a measure in place as part of the activation process  so that an account that has been set up is varified before someone can begin to use giffgaff

 

this will mean that people can be sure that they have the right email address linked to their account and have not made any errors when entering the email address.

 

 

also, i think people tend to change thier email addres, so giffgaff could periodically put messages on the dashboard to remind people of the need to kee pthier email addres up to date.

 

 

there seems to be another idea, similar to mine, that was suggested by someone before myself. Please support that idea.

 

xpz393

Dedicated giffgaff 4G news page

Status: Implemented
by xpz393 on ‎21-08-2013 11:17

The idea:

A dedicated giffgaff 4G ‘news and updates’ page, perhaps www.giffgaff.com/4g similar to www.tescomobile.com/4g and the other networks who have had, for several months, a page dedicated to the benefits of 4G and details of a likely timeframe. A way of registering for e-mail updates would also be fantastic.

 

Why:

There is huge interest in 4G from quite a significant number of users, myself included, who would like reliable updates on the giffgaff 4G situation, yet there is no recent official communication regarding 4G from giffgaff. Searching the giffgaff website for this information yields a lot of member opinion/speculation. A wider Google-search just yields an article from November 2012 featuring Gregg Baker’s (of giffgaff) comments, but this is very out of date, and again contains no specifics.

 

This leaves those of us wanting 4G ASAP in a state of limbo. Should we continue to wait for official communication on likely timeframes, or should we defect to one of the mainstream networks? An official giffgaff 4G news/updates page would at least give some certainty to the situation.

Status: Implemented
http://giffgaff.com/4g - thanks for the suggestion and congrats on being our 500th implemented idea. We will keep working on this page to add further functionality during the lead up to 4G next year.
jaymailsays

Simple Innotive Free Sim Card Holder

Status: New Idea
by jaymailsays on ‎29-07-2014 22:38
Every one on GG will receive a Sim in a Sim Card Holder. Once the sim is removed we usually throw the holder away. However why did GG not provide a magnetic strip with a top up link that enables the user to swipe the former sim holder card at retailers to instantly and electronicly top up your GG Airtime. The idea is virtually free to implement. Once you have initially activated your new sim with a bank card or top up voucher. Then link your top up card with your new phone number. Thats it, from then on, you can top up at the P.O. or Sainsbury with a simple secure swipe, then store away untill the next visit. If you would like this additional payment option please support and spread the word.
bluemoonbaz

tech team call or text back

by bluemoonbaz ‎31-03-2014 20:01 - edited ‎01-04-2014 10:10

Well i was thinking when you have a problem and you contact the agents they try to resolve your issue

At this point your just waiting for a soloution It can take days then if they cant resolve it gets passed to the tech team

So wouldnt it be a good idea if at that point the agents told you it was being passed to tech team and you gave them a alternative contact detail

Once the tech team looked at the problem they gave you a non returnable text or call back

 

Hi were looking in to your problem

Etc

and the same once fixed

Hi we've resolved you problem It was etc etc

 

 

There nothing worse than waiting in the dark its frustrating and causes members to post agents are rubbish and iam leaving etc when just a little communication could make members feel like there not forgotten

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