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deanljbirch

Service to 43430

Status: New Idea
by deanljbirch on ‎16-10-2014 20:05
Earlier today I was browsing YouTube on my mobile when it started playing up. Like a cat without a fiddle I was tune-less.

So I thought I'll pop on to giffgaff to check the service in my area and after 5 long minutes I realised that it wouldn't possibly work due to the fact of why I was actually checking the service.

So it got me thinking that giffgaff should set-up a service to check the service around you via text by texting the word SERVICE followed by the first part of your post code to 43430 (possibly an additional number to text from a non-giffgaff number).

Comments and Contributions below...
commotion

Minimum £5 top up

Status: New Idea
by commotion on ‎21-09-2014 11:04
I think a £5 minimum top up would be perfect for those who need a small airtime credit top up.<br><br>Those on recurring goodybags don't usually need large airtime credits sitting on their account balance.<br><br>Also members only need a small top up to purchase a new goodybag, I think a ten pounds minimum top up is too high.<br><br>I don't think it would be expensive to implement or administer.<br><br>It would also encourage more small top ups. It would also appeal to many users.
1hale

Purchase bags (goody/giga) and credit via 43430

Status: New Idea
by 1hale ‎27-09-2014 18:27 - edited ‎27-09-2014 18:58

I know this idea been posted before HOWEVER this idea spelled out how to make it work.

You dial 43430

You press:

1 - For credit
2 - For goodybag
3 - For gigabag

Then you press:

1 - To pay by airtime credit (or redeem a voucher if just buying credit)

2 - To pay by a credit/debit card (only if you previously purchased the bag online)

Then you get asked to press:

1 - For "Yes I have a Blackberry"
2 - For "No I do not have a blackberry"

Then you press (option depends on which bag you are buying²):

1 - For "£5 Hokey Cokey"/"£5 gigabag"
2 - For "£7.50 goodybag"/"£7.50 gigabag"
3 - For "£10 goodybag"
4 - For "£12 goodybag"
5 - For "£15 goodybag"
6 - For "£18 goodybag"

Then if you are paying by card you are then asked to enter the 3 digit security code of the stored credit/debit card.

Bingo you then receive a text message confirming purchase of said bag.

² = If answered yes to owning a Blackberry then bags would be correct price for goodybag + BB add on.

figment_uk

"You cannot have two active SIMs"

Status: We’re Looking Into It
by figment_uk ‎04-07-2014 13:37 - edited ‎05-07-2014 20:40

Considering that many people now have multiple devices and therefore need multiple SIM cards, I feel that the SIM activation pages are very unhelpful and need to be more user friendly and intuitive, thereby improving the member experience.

 

As it stands right now, a member with an existing SIM entering an activation code whilst logged/logging into their account is greeted by the SIM Replacement (SIM swap) page, with the very unhelpful statement:

 

"You cannot have two active SIMs. Activating a new SIM will deactivate your current SIM." 

 

The member then has the option of continuing with a SIM swap, or backing out of the process. This results in members doing SIM swaps when they really wanted to change their number or register a second SIM, or backing out and not knowing where to go from here. This does nothing for the overall member experience, and causes members to become confused or frustrated by the whole process, and possibly them spending ages searching the knowledgebase or asking in the community.

 

The idea

I feel that this process could be much improved with a little modification to the current process flow, so that when an existing member enters the activation code from a new SIM they are presented with a series of option buttons or links, each taking or guiding them towards the correct path

 

For example

 

 I want to: Action
Move my number to a new SIM  Starts SIM swap procedure
Activate a replacement SIM  Explanation before starting SIM activation
Activate an extra SIM for another phone/device  Instructions to activate SIM on a new account
Change my number whilst keeping the same account  Instructions to change number via agents
Have an additional SIM on the same number  Explain this is not possible and give alternatives

 

Benefits:

 

  • Better overall member experience
  • Reduction in erroneous SIM activations, therefore reduction in cancellation requests
  • Reduction in Help & Support and agent questions relating to SIM activations

 

If you would like to see this idea implemented, please support it by clicking the Untitled-1.png button at the top-left of the idea

Status: We’re Looking Into It
Simple Idea for great benefit, this is brilliantly laid out - thanks Figment and everyone who supported it. This idea has preliminary gone pass our Head of Member Experience and our Member Experience change champion. Next steps is to be scoped as a project and prioritised. Thanks again. Nice One.
simonefaye78

queued goodybags to start at midnight

Status: New Idea
by simonefaye78 on ‎26-08-2014 23:46
I don't know about you but if I pay for a full months usage, I expect to get a full months usage. However, when you queue a goodybag this doesn't happen.

Goodybags are supposed to last from the day of purchase to midnight on the day of expiry. However, if you queue a goodybag, the queued bag can start any time between 10pm and midnight on the day of expiry, meaning you can lose up to 2hours of goodybag allowance, from both the expiring bag and the queued bag.

For example, if I have 30 minutes left in my current bag and make a call at 21.45 that lasts for 25 minutes, I would expect to have all 25 minutes to come from my current bag. Unfortunately, if my queued bag starts at 22.00 I will use 10 minutes from the new bag. This means I'm now effectively 10minutes down on my new bag.

My idea is simply to have queued goodybags start at midnight so you don't accidentally eat into next months allowances
marcboeris

delivery reports

Status: New Idea
by marcboeris on ‎25-09-2014 09:22
It would be great if we could have delivery reports on or sms service. At present we have to type *0# at the beginning of every sms in order to know that the sms have reached Its destination. If we could just set the delivery report once and get the delivery report every time.
kathleen414

idea: To stop problems after activation of your giffgaff sim

Status: New Idea
by kathleen414 ‎16-09-2014 15:44 - edited ‎22-09-2014 01:07

Hi
Seems a lot of new members lose credit and then can't buy a goodybag when they first join .. When you activate the simcard with the obligatory £10 it goes on your account

Members think they have bought the goodybag and later find out when the lose service that they only had credit.

Also the so called 1p glitch that takes small amounts of credit stopping you buying a goodybag after activation because you have data turned on.

Also blackberry members who buy a goodybag and then realise they needed the blackberry plan and cannot add the bbplan to there new goody bag

 


My idea :

So I think the activation credit should go on your account but cannot be used

until after  you have been allocated your new number and at thst point you get a pm and on your dashboard saying .

Thank you for joining giffgaff here's your new giffgaff number  it's time choose 

Please now choose your giffgaff tariff.

Payg credit and a full explanation 

Goodybag and a full explanation

 

BlackBerry plan with a full explanation

This will stop any losses or confusion when joining up and no more disgruntled new members

and that means more customers stay with us and pass on how great giffgaff is to potential new members .

Good news and reviews travel fast .. but bad ones travel FASTER


idea originally posted in contribute for discussion


http://community.giffgaff.com/t5/Contribute/idea-To-stop-problems-after-activation-of-your-giffgaff-...



faris_hussain

MORE DATA

Status: New Idea
by faris_hussain on ‎09-10-2014 21:15

Ok, we all know that Giffgaff and most of it's features and offers are to an extent 'unique' to this brand. Well, then as providers, and seeing as we have an influence, lets customise the 'net work run by US'. 

 

In terms of Goodybags, I think we'll all agree we need MORE data, so my idea is

 

£5 for 50 minutes, 200 texts, 500mb data

£7 for 100 minutes, 500 texts, 1GB data

£10 for 200 minutes, Unlimited texts, 3GB data

£12 for 500 minutes, Unlimited texts, 5GB Data

£15 for unlimited minutes, texts AND Data.

 

PLUS we should ask for cashback OR roll on for unused data, minutes and texts, so that if we dont use up all that we paid for that month, we can use it next month.

GIFFGAFF - THIS WOULD BE A GREAT INCENTIVE TO NEW CUSTOMERS! Plus keep us who are already here.

 

Also, I have improvements for the DATA ONLY options -

£5 for 5GB, £10 for 10GB, £15 for Unlimited Data. Again I think this would be great, especially for those who tether, or are unable to access wifi regularly.

 

Perhaps Giffgaff could introduce Minute only plans, for those who prioritise minutes over data and texts. Or maybe, they could create a Customisable package, where we would use sliders to select how many minutes, texts and data we need.  

 

Come on guys, lets get these ideas noticed! Thanks for reading, Happy giffgaffing! :smileyvery-happy:

navvy

Bank transaction details to include username

Status: New Idea
by navvy on ‎10-09-2014 00:35
Having just seen someone complaining that giffgaff has taken several payments from their bank account, but an agent finding no record of those transactions on that user's giffgaff account, it would help if the transaction on the bank statement contained the giffgaff username. Much easier if you have several SIMs, or are managing accounts for several family members.
i_am_sy

Balance Notice on website and App

Status: New Idea
by i_am_sy ‎02-08-2014 23:46 - edited ‎02-08-2014 23:48
Hi, I have noticed a lot of people coming to the community with a problem with their balance, and/data usage, this is normally when the website or app says they have less credit than they do, a lot of these people are not very happy as they believe there credit has disapeared.

I would like to add a note to balance amount shown, for example:

"If you believe this amount is not correct, then please dial *100# for confirmation"

I believe this would reduce the amount of customers that are confused as to why the credit has as far as they know gone.

Thanks

While perusing giffgaff's phone purchase pages today, I noticed that there is the potential for the prices being quoted misleading some people.

 

On the page that lists all phones (http://giffgaff.com/phones), and on the overview page for certain brands of phone (for example, the one for Apple's various iPhones), the prices quoted are the ones for the phones with the smallest data capacity. It's not until you click through to the details about the phone itself that you see that larger-capacity phones cost more.

 

For example the Apple iPhone 5s is currently quoted on the overview pages (linked to above) as being "£525" (this is likely to change depending on when you read this idea), but this only applies to the 16GB version. Only this page makes it clear that the 32GB version costs £606 (subject to change) and the 64GB version costs £681 (subject to change).

 

So I think where phones are being sold that have different varieties within them where price is affected, the overview pages should display a price preceded by the word "from" (i.e. "from £525" in my example above), so that they cannot be seen as potentially misleading.

 


 

EDIT (05/07/2014): A possible alternative to the use of the word "from" that would be even more transparent would be to display the range of prices the phone will cost, depending on which is chosen, so to continue with the same example, this might be: "£525 to £681". (Credit to @johncashman for this suggestion.)

Status: We’re Looking Into It
Fundamentally we like this idea and think it's sensible. We're looking into this idea and enquiring with the different stakeholders about what the best way to do this is.
chrisbwilby

Multiple Networks

Status: New Idea
by chrisbwilby on ‎03-10-2014 16:43

Enrich the performance of the network by joining up a multiple of carriers.

For example Virgin uses EE and Orange.

Why can't Giffgaff use 3 as well as O2, and others such as Vodaphone.

 

The start of the movement to bring carriers reception and performance together.

 

Currently my 3 sim gives far better data speeds than O2.  Its like GG is in the middle ages when it comes to data.

 

 

1hale

Offline SIM activation

Status: New Idea
by 1hale on ‎27-09-2014 18:07
How about activation via 43430?

Say I order a SIM or use one of my MGM SIM cards.

I buy a voucher for £10 or more.

I then dial 43430 from that inactive SIM and top up/credit it to my SIM.

Then using the details of the SIM you would send us out a text with our phone number and a link to finalize the activation.

The finalize would be to:

Provide the sim code,
Username and address.

Although the SIM would still work without that.

HOWEVER to make it advantageous for us to finalize online the £5 bonus credit would only be applied if we DO finalize online

Currently 2 days before your goodybag expires you get the following text message:

 

"Hi, your goodybag is about to expire on 18/07/2014. Go to giffgaff.com to set your goodybag to recure before 10pm on your expiry day, Cheers"

 

This message is quite usefull however I feel that you should recive another text once your goodybag has expired, if no new goodybag has been activated saying:

 

"Hi, your goodybag has just expired. Head over to giffgaff.com now to purchase another goodybag, Cheers"

 

I feel this would be usefull for the giffgaff customer that doesnt have reacuring goodybags setup and is abit forgetfull!

 

I know I am that type of customer!

 

Kudos if this would be usefull for you! :smileyhappy: :smileyhappy: :smileyhappy:

 

Update: As suggested by @navvy giffgaff could incorportate the prices for texts, calls and data in the text much like when you are going abroad. An example text would be:

"Hi, your goodybag has just expired. Until you get a new goodybag you will be charged 10p per minute for calls, 6p per text and Mobile Internet is charged at no more than 20p a day (up to 20MB), Cheers"

erikslom

4G at no extra cost

Status: Under Consideration
by erikslom on ‎13-10-2013 13:04

Hello all,

 

As many of us are excited as 4G is finally rolling out in the uk. Has it not occured to you that it could cost extra, much like EE are charging loads more for the service.

 

Well as giffgaff is know as the 'affordable'  network I belive that it should be implemented free or at very very little extra cost.

 

The network 3 (THREE) are not charging user anymore so it would be just like connecting to 3g everyday. This is a massive selling point and my friend has moved to three due to this news, so to stop users from moving we shouls annoce that there would be no major price differance if any on the new 4G network.

 

Thanks, please support me with a kudo if you feel its a good idea (only if you want to, Im not asking you to, but feel free to do so)  

Status: Under Consideration
The consultation is currently up here with our Day 1 offer, please do give us your feedback here: http://community.giffgaff.com/t5/Contribute/4G-Launch-Update-Official-feedback-thread/td-p/12127982
n4tz

Add report button to ideas board

Status: New Idea
by n4tz ‎06-09-2014 08:55 - edited ‎08-09-2014 19:28
Unlike the rest of the boards, there isn't a report button on the ideas boards. I know the comments will be read by educators eventually however there's no option to report inappropriate content in the interim

Edit: just to add, this is for the mobile site as it's already available on the full site - thanks @darrenpainter for pointing this out:smileyhappy: Also it's worth taking this opportunity to clarify that this is to report the replies to the OP as it's already possible to report the OPs themselves. Thanks for your support so far. Nat
jnm21

Calls & texts from laptops & tablets: o2 Tu Go for giffgaff?

Status: Under Consideration
by jnm21 ‎10-08-2013 20:51 - edited ‎10-08-2013 21:47

Just came on here to search for & give Kudos to any suggestions for this - the only thread I found was back in March when the feature was unknown & wasn't picked up - currently only available to o2 pay monthly , but this feature would go down a storm with GG users.

 

I have been testing it today & have to say (in agreement with a very good Android app review) that it does seem to work better on higher end phones (could not call on my SG mini, but on the SG note it works perfectly).  This may be the thing that brought me back to GG after the data charging fiasco.

 

link to o2 page for those interested:

 

http://www.o2.co.uk/tugo/want-it

 

 

A couple of media links:

 

http://www.bbc.co.uk/news/technology-21623810

http://www.gizmodo.co.uk/2013/03/o2s-tu-go-app/

http://www.mobilemadesimple.co.uk/tugo-the-low-down-on-o2s-latest-app/

 

 

Vodafone users looking jealous!

 

http://forum.vodafone.co.uk/t5/Chill-lounge/Tu-Go/td-p/1367196

 

 

Please can you seriously consider this one?  This plus the improved £10 GB could make me consider trying GG again.

Status: Under Consideration
29th July 2014: Quick update to let you know this is still progressing. An app like this is very much on our radar - we've been exploring options and will update with more details when we've made a decision.
1hale

PayPal Payback Payout Selection

Status: New Idea
by 1hale on ‎25-06-2014 22:29
How about giffgaff making it easier for us PayPal payback choosers by making it a one off selection.

To do this you go to the payback widget, choose the PayPal option, enter your PayPal email address, then finally click the "remember this email" option.

Then once every 6 months giffgaff email/text you saying:

Hi (giffgaff username),

You have chosen PayPal as your preferred payback method. We have the following email address on record (email address).

If this address is still valid then you can ignore this email. If not please go to (payback widget address) to update it.

Many thanks,

giffgaff.

HOWEVER if you earn less than £10 giffgaff contact you to choose either credit or charity.
flaxvert

Me as the voice-over guy on Voicemail :)

Status: New Idea
by flaxvert on ‎06-08-2014 13:03

It has been suggested in this thread Click Here About getting a member to be the voice of giffgaff on the voice mail and other menus side of things on this inetwork run by us.  I did the voice over in the video as well as many other vids already. We are not too sure if this is definitely possible or not but I've been asked by a couple of peeps to drum up support :smileyhappy: Please let me know your thoughts and kudos if you think it would be a 'marvellous'  idea! Cheers,

 

Flaxvert

 

 (From the link)

 

jediandi

Voicemail greeting upload service

Status: New Idea
by jediandi on ‎07-09-2014 13:32

I've had a good look around, and nobody seems to have thought of this before, or voiced it, so I thought I'd trow my iede in the hat and see if there was a way for it to becoe reality.

I would love to see a bit of joined up thinking that allows us,the creative community of GiffGaff, to upload our custom voicemail greeting as an mp3 or wav file via the web-based dashboard.

My reason is simple, I work in film production and have access to great audio equipment. My mobile signal, and microphone, are pretty poor so if I record my own voicemail greeting it sounds tinny, distorted, crackly, and pretty unprofessional. I want to be able to record a decent message on my own kit, compress it, and upload it to my voicemail system via the internet. 

I'm reasonably sure this is possible, unless someone can tell me otherwise, and the GiffGaff community have repeatedly demonstrated their creativity coupled with their tech-savvy. 

Who's with me?

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