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User made giffgaff advert

Status: New Idea
by stephenmiller on ‎08-11-2014 21:01

There have been a couple of attempts at making giffgaf videos, all revolving around talking heads reading a script spliced together. I have a different concept.


One reccuring theme of giffgaff is that members come from all walks of life; places like the top of Scotland to the most densely populated cities. From industrial, scientific, artistic and all other sorts of backgrounds and I finally figured out a way to showcase that diversity in an appealing and interesting way, through user submitted time lapse videos.


For the uninitiated here is a time lapse.


A Love Letter to Moab - Timelapse from Ron Risman on Vimeo.


The concept goes like this. Over a period of time encourage members to shoot time lapse video of anything that they want. Could be their home life, a cityscape, scenic / sky.or crowds moving through a city centre. This will be the basis of showing the lives, locations and experiences of the diverse userbase. Each scene may be accompanied by a caption showing the user and event or location + any specific details.


Time lapse can be as simple or as complicated as you want to make it and the staff should have a try beforehand and share best practices as well as make resources (like ways to get HD video to giffgaff) available as well as some tutorials and app suggestions. Mobile phone cameras make it easy to record any kind of media so that's a no-brainer.


The cost will be in time predominately as staff should ideally evaluate time lapse solutions and apps that deliver the best results. Getting video to giffgaff can be done in a number of ways, there's Dropbox and but just a postal address to send a DVD to can be a lot less hassle.


The benefit and end result will be a unique snapshot of both UK life and the diverse giffgaff userbase; utilising the crowd and the widespread availability of technology to share the workload and making an unpredictable and unexpected viewing experience. Or at least I think so :smileyhappy:


Hokeycokey goody bag

Status: New Idea
by richcloke on ‎19-11-2014 16:04
I use recurring hokeycokey goodybag as a convenient way to use my phone, because I am a light user of both texts and calls. Both my sons and my wife use giffgaff too, so the free gg to gg calls are valued. However, I find that for me, the text and minutes allowances are too generous and the data allowance far too small! How about a bag with less minutes, less texts but a considerably larger data limit.

Anonymous caller reject

Status: New Idea
by ashleejstokes on ‎28-10-2014 22:38
To be able to block calls from a caller who hides there id and a recorded message telling them to redial without hiding there Id as the person don't accept anonymous calls similar to what you get on landlines. I don't think I know of any mobile operator offering this service so let's get giffgaff to be the first. You should be able to turn this feature on through one of the following; short code from mobile, giffgaff online account or contacting agent. Even though people say you can download apps I still think this should be more of an operator service.

images when contact an agent

Status: New Idea
by mike1ceman on ‎24-10-2014 12:21
So sometimes when you need to contact an agent it's difficult to explain exactly what's happening putting it into words etc. So I propose if we could attach a picture when contacting them this would make it easier for them to understand the problem a picture says a thousand words as they say

4g coverage update thread

Status: New Idea
by xavtia on ‎04-11-2014 17:19

As there is little information available from giffgaff or 02 as to when4g can be expected in  towns,  we're just expected to keep checking the coverage checker to see if it has become available.


My idea is that a thread is set up that is updated as soon a town receives 4g to allow members to just read down a list of towns where 4g is available as this would be much easier than having to keep checking locations. Ideally this thread would be a sticky thread so that it is easily accessible for people looking for information on 4g coverage in their area.

As can be seen on this analysis:


Giffgaff has security, but it is not all that it should be. It could be as simple as changing a few settings and making a new certificate with current standards. I highly recommend this be done asap, especially with all the exploits and whatnot going around.

Im fed up of the price of unlimited web access increasing again. Dont get me wrong it is somewhat cheaper than the rest but now i will have to fork out more for this service.

I initially joined giff gaff due to unlimited web which was £10 a month, then it went to £12, now it is 3gig for £12 a month sweetened with 500 mins talk. I rarely used the talk time so this is pointless. i would love giff gaff to have a text and unlimited web goodybag. i may seek another provider now.




Giffgaff: get into home broadband!

Status: New Idea
by mrbrunch on ‎15-11-2014 00:16
I would love to see giffgaff get into the home broadband market, mostly because I know they would do us some good deals.... And no contracts!!!

Be able to make custon goodybags

Status: New Idea
by tjonesii on ‎26-10-2014 13:55

I think that it would be a good idea for people to be able to make their own, personalised, goodybags in order to reduce the number of left over minutes, data etc at the end of the month. This could work using a "drag and drop" method where each of the different components that you add to your goodybag, increase the price by a different amount.

To begin with you could just be able to chose between each of the sections of the current goodybags and so create a goodybag that looks like this by selecting different components from the £10 and £12:


  • 200 UK minutes
  • Unlimited UK texts
  • 3 GB Internet
  • Free to giffgaff numbers

Address search

Status: New Idea
by liamnd on ‎13-11-2014 11:52

When a customer put their details in and enter a postcode, there should be space to enter the address manually. The postcode does not always bring up the correct address. Other companies have this and it works perfectly as a back up. 


giffgaff to sell dual sim phones

Status: New Idea
by 1hale on ‎04-11-2014 11:11
What with the surge in customer complaints about data speeds and the like why don't giffgaff import and sell dual we phones?

Not just for data problems but also for when going abroad frequently you can then keep your giffgaff sim for calls from UK and use slot two with a foreign sim for data and cheap calls.

Also if you do have a contract sim and a giffgaff sim bingo in same phone.

If you have a work phone and a personal phone bingo both in one phone.

If you frequently travel to parts of UK without giffgaff coverage have a second sim with coverage in same phone.

Well what you think?

Roll over of unused minutes and data

Status: New Idea
by maggie333 on ‎20-10-2014 16:12

I would like GiffGaff to consider any unused minutes and data to be carried onto the next month (obviously you would need to top up without a break to benefit from this). Last month I didn't use my data allowance, and this month I am almost through the 1GB.




Status: New Idea
by richwes on ‎20-11-2014 02:47
More ways to earn points exercises, advertising, games, beta version software,

I open the "my giffgaff" iOS app on my iPhone a few times a month and each time it requires me to log back into my giffgaff account, usually giving me a user-unfriendly error message and then displaying old information rather than presenting me with the login screen, but I digress...


Giffgaff should support users having strong unique passwords to secure their accounts. The safest way to manage these is with a password manager. iOS has a built-in password manager: the iCloud Keychain and now in iOS 8 this can be used to provide Touch ID login into third-party apps like the "my giffgaff" iOS app. However, support for this needs to be provided in the "my giffgaff" app (see I suggest this would be beneficial to giffgaff in encouraging their customers to use strong passwords, whilst also offering a very convenient way to log back into the "my giffgaff" app.


Furthermore, third-party password managers exist that also offer login support to third-party apps like "my giffgaff" by making use of iOS 8 extensions. In particular, 1Password have created an app extension with a brand-neutral URL scheme that can be used by any generic third-party password manager:


Again, it would be convenient if the "my giffgaff" app could support third-party password manager app extensions for users to conveniently and securely log into their Giffgaff accounts on iOS. For more details, see this blog post:



Stop data usage automatically

Status: New Idea
by methusan on ‎24-10-2014 21:01

So giffaff should implement an opt in service that automatically blocks data usage once your limit is up. This stops people receiving unexpected reductions in credit and some other providers have implemented this idea already. 

my idea is to have a option where you can create your own as this would be ideal for me and i bet a lot of others? do you agree or not?


two SIMs on one account

Status: New Idea
by anita0085 on ‎15-11-2014 12:00

I would really like to have two SIMs on one acoount sharing the same Goodybag. I have a second phone which is only used occasionally which would be generally within my existing primary Goodybag use. At the moment this other phone has a Three payg SIM as the pricing is far superior to Giffgaff for such use but I would love to consolidate all my mobile phone usage into one Giffgaff account. What do you say!

I don't know if this has been already suggested - but i couldn't find any..


a lot of customers here on community forums are complaining about £10 or £15 top-ups not lasting even a day due to use of data..


Now i know; these people should know better but not everyone is up to date with tech..


How about giffgaff send text message to people who use say more than 50MB of data on credit at payg rates.. notifying them it just cost them £10 to use 50MB data however on goodybags this can be much cheaper..


of course giffgaff want to make more money off its customers..


however i think that looking after the best interests of its customers will give a good message about itself to customers.. makes giffgaff a very responsible brand.. one people want to associate themselves with and also like to spread good word around..


What do you fellow giffgaffers think??


International Roaming Goody Bags

Status: New Idea
by 0450 on ‎08-10-2014 13:34

At last twice a year I find myself in the United States. I've experimented with buying disposable SIMs and the like but realistically, if I'm making a call I'll use an OTT service through a WiFi connection. Outgoing calls on my mobile are minimal so really the service is needed for incoming calls.


With my last provider, typically my bill increased by £60 to £80 for months containing a visit to the US. These tend to be business trips and tend to last 5 to 6 days.


As things stand at the moment and given Giffgaff's international (non-EU) roaming rates, my Giffgaff SIM will be in a drawer somewhere for the duration of the trip.


That's reasonable income that Giffgaff is leaving on the table.


Giffgaff should offer international Goody Bags. These can be country specific. Also, they can have a shorter life than traditional Goody Bags.


While cost saving would be good, one of the principle aims here would be to "cap" spending while abroad -- so it'd be really neat if roaming was automatically disabled once the international Goody Bag had been consumed.


I'd happily buy a £50 US Goody Bag for my next trip in a couple of weeks time.


Just because I want to be in control of my spending on my mobile phone doesn't mean that I wont spend.


Giffgaff, broaden your offering.


Thanks for listening.




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