Last year almost 36,000 giffgaff members voted to select one of the top 5 charities but the overall donation per voting member was only around 35p . Read more here charity payback blog
giffgaff did also set up JustGiving sites on the winning top 2 charities (to text or online donate) after the payback had been run but I thought the final totals were rather disappointing
I know this is cutting it fine but since the last payback I had been thinking how we might increase the amounts given to the top 5 selected charities.
- Setup JustGiving pages for all 5 of the charities (instead of just the winning top 2 charities) and do this before the voting email is sent.
- Instead of just sending out the email for members just to vote for their chosen charity, include in the email details/links on how to donate to all the charities being voted on. It would be nice if once they have voted the next page are details on how to donate to that charity (but I suspect that might be difficult to do in time). Edit: this new fund raising page with all the giffgaff charities has now been created so include that in the email. https://www.justgiving.com/company/giffgaff/
- Include a nice friendly message saying that even though they maybe selecting credit or cash this is their opportunity to still do their bit for their chosen charity.
- I feel that members are much more likely to combine voting with donating to their charity and expect the overall donations (including to the top 2 winning charities) to be much improved.
- Members are always saying they would like to give part of their payback to the giffgaff charities and this is an ideal way for this to be done.
- Makes everybody happy
I'd really like to get this implemented for this year so if you like this idea please do add your support ASAP and maybe giffgaff can consider this urgently
Edit: to correct mobile formatting problems.
In light of the discussion opened up by stevie_sg in relation to disabilities, I propose that the Simcard activation code be imprinted in braille to assist those visually impaired.
Braille is not only used by the totally blind, but also those who suffer from partial blindness or other sight issues.
It seems common sense to me to have the number printed as it is now (though darker font would be better ) and in braille.
A similar point was raised by mwhapples way back in March 2012 that is up for "Future Review", but that concerns sending the activation code via email so that it can be read by screenreaders.
This is suggesting having the ability to "see" it direct from the card or a section of the packaging having the activation code embossed in braille on a tear off section (this bit added thanks to brulaw - as it would seem an easier solution to print on paper / card rather than plastic ) - Thankyou Bruce!!!
Second (and last) edit - there will be no more
As a result of cim's input and thoughts, the additional text is now added: Thankyou cim
Not sure the logistics or costs of this but perhaps a braille printed label or insert could be added on request when a SIM is sent out - and maybe printed in larger characters at the same time for both OCR and increased legibility for those with vision impairment
Thanks for reading, and hopefully any support offered for this will go a long way to improving Member Experience, which is the aim of Stevie's thread
A dedicated giffgaff 4G ‘news and updates’ page, perhaps www.giffgaff.com/4g similar to www.tescomobile.com/4g and the other networks who have had, for several months, a page dedicated to the benefits of 4G and details of a likely timeframe. A way of registering for e-mail updates would also be fantastic.
There is huge interest in 4G from quite a significant number of users, myself included, who would like reliable updates on the giffgaff 4G situation, yet there is no recent official communication regarding 4G from giffgaff. Searching the giffgaff website for this information yields a lot of member opinion/speculation. A wider Google-search just yields an article from November 2012 featuring Gregg Baker’s (of giffgaff) comments, but this is very out of date, and again contains no specifics.
This leaves those of us wanting 4G ASAP in a state of limbo. Should we continue to wait for official communication on likely timeframes, or should we defect to one of the mainstream networks? An official giffgaff 4G news/updates page would at least give some certainty to the situation.
I read Stevie's post the other day about improving member experience for disabled people: http://community.giffgaff.com/t5/Contribute-Innova
After having a think as a fully able bodied person thinking about how the experience could be improved for disabled people. The idea I came up with is as follows:
Currently to check remaining allowances or credit you have to use the shortcodes which provide the answer to the query on screen. However this would be of no use to a blind person who would have to rely on someone to read to them the answer. So my solution is to have a number that can be dialled and a simple spoken message such as "231 minutes" and the call ends after a second or two. What you then have is an easier way for the visually impaired or blind to use their mobile phone free from barriers.
So there's my contribution, I hope it could potentially benefit some of our members
Hey folks, the above idea received some interest in our Revived Ideas Thread this week, but the original only has 7 Kudos, so what I'd like to do is assess current demand for us looking into this so I can take the new Kudos result into the meeting.
Simply - letting us worry about what's possible, and what might be spammy.
Would you personally like a text message to inform you when there's a servce issue that affects you?
As I previously posted on this contribute thread the preview facility is now available on Lithium and I'd like it to be available on giffgaff ASAP please.
The basic idea is that you can preview a thread by hovering on the thread title which instantly gives you a preview pop up containing the contents of the topic. Very useful and much quicker than opening the thread especially if you are searching on a particular subject.
So though I didn't post the original idea (which wasn't possible at the time), a couple of educators have said they would like it posted as an idea to gauge it's popularity I presume.
So I for one would love to get this impemented ASAP, so you know what you need to do if you do too!
Current Payback Bands:
Band 1 - £30.00
Band 2 - £20.00
Band 3 - £10.00
Band 4 - £1.00
Band 5 - £0.10
I don't see the point of band 5, it is too little and doesn't encourage more people to help out in the community.
I suggest the folowing changes:
Band 1 - £30.00
Band 2 - £20.00
Band 3 - £10.00
Band 4 - £5.00
Band 5 - £1.00
This would entice people to give a little extra of their time to the community knowing they could make a few more pounds towards their phone.
Especially with the problems in the last week, more people helping would have kept more people happy and updated with the ongoing issues.
Hi folks, just wanted to say I think it is brilliant that giffgaff are now selling phones. I also was wondering about if over time giffgaff would think of doing trade-ins on phones and upgrades. So for example if you buy a phone from giffgaff keep it for 2 years and then want to upgrade you could post the phone back and get money off a brand new phone. I know this might not be feasible but it was just an idea. The phones giffgaff receives could be refurbished and then re-sold to other customers.
I also had an idea that consumers could send in any old phones to giffgaff which could then be recycled and the money be given to charity. Again I have no idea what is possible and what is not but thought I would suggest it.
Official quarterly goodybag review.
It would be great to see a official quarterly goodybag review.
Many members felt that when they posted ideas they literally hit a brick wall, this is especially the case for the countless goodybag ideas of varying minutes calls and data,and that this impacted on overall member experience within the ideas section.
Also as a group the ideas gardeners also are finding there member experiences also suffer when a variation of a goodybag suggestion is posted,and we often find it difficult to redirect/merge these goodybag ideas against a exact idea,and is time consuming.
By having a official quarterly review we feel this would show the members that giffgaff are in touch with the marketplace,listening to members,giving members a chance to pitch there suggestions,but also members and giffgaff must understand new goodybags or changes are not expected every quarter,nor are we asking for the same.
This in turn gardeners believe may lead hopefully to increased member participation and a better experience with in the ideas section for all.
After discussion,in contribute
- Goodybag ideas that are posted in the ideas section would simply be redirected/merged to the official quarterly review, although with a little education members may start to use the official review rather than post in ideas.
- giffgaff would be able to collate all suggestions ready for the next official review and also gauge members ideas and views.
All goodybag ideas will be considered as original ideas, by all members and giffgaff but only if posted/redirected/merged into the official quarterly review.
No goodybag would hit a brick wall and more members will view a idea.
It does not mean giffgaff must release a new package every quarter, its to keep members informed, interested,and keep them as members.
Some time before the introduction of 4G would be a good starting point for the official review,preventing the mass goodybag hysteria that's expected,as that time approaches. Seasonal events should also be considered before choosing the quarters
Thanks for reading and any support Pete:-p
So I happened to be browsing the community today when I notice something, the help and support section has over 3 and a half MILLION posts on it. Social off topic? 895k and rising. Welcome and news? 46k...you get the picture.
I'm sure not all of these posts need be archived and kept for kudos/payback reasons or for reference.
My idea is that after each payback payout there should be an auto-clean of posts not used in the time period since the last pay out.
This I'm sure would cut back on giffgaff server costs, increase site performance and provide a better experience for all.
It's not clear whether such a system already exists but the ridiculously large numbers would suggest a no
Just a thought but when a newcomer comes on to the help forum or in OT to say they are new and hello, i say to them Go and visit the reception and say hi where you will get a friendly welcome response! http://community.giffgaff.com/t5/Welcome-News/Intr
So maybe instead call it Reception, or Reception - introduce yourself. Pretty much any business we go to we deal with the reception first.
Firstly I'd like to say that I think giff-gaff is brilliant, so thank you and this is just a suggestion.
Would it be possible to make extra data more affordable?
Say I buy a £5 goody bag, but then need to use the phone as a Sat Nav, I might need 45 mb of data, probably costing another £ 5. As other goody bag offers give more data, then I'd be paying more through incorrectly predicting my needs for the month.
So could you do data boosts? Say charge £1 for boosting a days use to 50 or 100mb?
Alternatively or additionally would you allow goody bag upgrading? So the ability to upgrade to the next level of goody bag for the cost of the difference? ..expiring the same date of original goody bag?
Fed up of seeing the same vague posts over and over again on the help board such as "How do I get internet?". Can we add just a little notice above the message input box when someone attempts to make a new topic in the help board simply stating the following:
Nothing fancy, just a box as simple as that.
My partner works for the police. He told me that phone companies charge for them to ping (locate) phones at various levels. As a result often phones as located within a 5 mile radius whereas if there was no charge then they could locate someone exactly where they are and potentially save lives!
It seems a very sad state of affairs that someone may be at risk or danger and a phone company is charging the police to find them and therefore limiting how they do this best. Surely the law should override this but it doesn't. It seems that money takes precedence over the safety of the public whether they be at risk themselves or a criminal is potentially putting them at risk.
I think it would be great for Giffgaff to be a forerunner in saying to the police yes we can help and we won't charge you, it would give the company even greater kudos than I think it already has.
Let me know your thoughts!
Here is a simple idea and so easy to do that it should have been done from the start.
The welcome Pack cheeky sim is confusing lots of people so why not do as the image below and add a line of text saying its a sim to give out to a friend.
Its not as if there is no room for it.
In the past I have had issues with recurring goodybags, this seems to be resolved on my account but 1 friend and my wife still have issues occasionally. It isn’t always obvious, unless you check your bank account, that your goodybag hasn’t been debited and you continue as usual until the day arrives that you can’t make calls or text etc. and that’s because your balance has run out.
My current gripe is that you cannot see any transaction history on your balance, you can see payment history, I might be wrong and in which case this idea will be rubbish and null and void. Id like to see a bank statement type of situation where if I use the money in my balance I can see what it was used for as there will be debits for call, texts or data used.
Currently I have to try and remember what my wife’s balance was so that when I complain to an agent that her goodybag hasn’t renewed again they can credit her account with the amount that was in there. This is always a guess.
Therefore I am proposing a proper credit and debit balance history to be made available which would allow everybody to see when they topped up, when they paid their goodybag, if their goodybag runs out it will show what the balance in their account has been spent on, calls, texts or data.
I don’t want to have to turn on balance notifications however what would also be great is if when you started to use your balance rather than your goodybag you then received an automated alert.
For example if I use up my data allowance and continue to browse the internet an alert pops up to say I will be using my balance to pay for internet access, or if when I go abroad I get an alert to say that giffgaff calls, texts and internet browsing will be deducted from my balance.
Perhaps a balance warming when you use more than £5 in a day and also when you only have £5 remaining.
[Edit: Title Clearer]
Since the £10 goodybag is now 400 mins and 1gb of data and the £12 goodbybag is 250 mins and unlimited data surely both these goodybags are at an equivilant value? i think there should be two £10 goodybags, one with 400 minuets and 1gb data or one with 200-250 minuets and unlimited data, surely there are alot of data users out there like me who use internet on their smart phones more than minuets. anyone with me on this?
Just had an idea...
Have the option of sending a giffgaff simcard to someone dressed up as a card for an event...
Like xmas, Valentines, Easter and Birthday cards
The recipient gets a sim card decorated in with father xmas and snow for example
Would put a smile on peoples faces if nothing else
For the birthday one... I think that would be a nice touch - would be great if it were possible to add a personal message
One day the world will appreciate my genius
Sigh... until that day comes....