Background

 

Last year almost 36,000 giffgaff members voted to select one of the top 5 charities but the overall donation per voting member was only around 35p .  Read more here charity payback blog

 

giffgaff did also set up JustGiving sites on the winning top 2 charities (to text or online donate) after the payback had been run but I thought the final totals were rather disappointing  

JustGiving GOSH JustGiving WaterAid

 

I know this is cutting it fine but since the last payback I had been thinking how we might increase the amounts given to the top 5 selected charities.

 

Proposal

 

• Setup JustGiving pages for all 5 of the charities (instead of just the winning top 2 charities) and do this before the voting email is sent.

• Instead of just sending out the email for members just to vote for their chosen charity, include in the email details/links on how to donate to all the charities being voted on.  It would be nice if once they have voted the next page are details on how to donate to that charity (but I suspect that might be difficult to do in time).  Edit: this new fund raising page with all the giffgaff charities has now been created so include that in the email.  https://www.justgiving.com/company/giffgaff/

• Include a nice friendly message saying that even though they maybe selecting credit or cash this is their opportunity to still do their bit for their chosen charity.

Benefits

 

• I feel that members are much more likely to combine voting with donating to their charity and expect the overall donations (including to the top 2 winning charities) to be much improved.

• Members are always saying they would like to give part of their payback to the giffgaff charities and this is an ideal way for this to be done. 

• Makes everybody happy

I'd really like to get this implemented for this year so if you like this idea please do add your support ASAP and maybe giffgaff can consider this urgently

 

Edit: to correct mobile formatting problems. 

Hi

I read Stevie's post the other day about improving member experience for disabled people: http://community.giffgaff.com/t5/Contribute-Innovation-Promotion/Improving-Member-Experience-Disabil...

After having a think as a fully able bodied person thinking about how the experience could be improved for disabled people. The idea I came up with is as follows:

Currently to check remaining allowances or credit you have to use the shortcodes which provide the answer to the query on screen. However this would be of no use to a blind person who would have to rely on someone to read to them the answer. So my solution is to have a number that can be dialled and a simple spoken message such as "231 minutes" and the call ends after a second or two. What you then have is an easier way for the visually impaired or blind to use their mobile phone free from barriers.

So there's my contribution, I hope it could potentially benefit some of our members

Hey folks, the above idea received some interest in our Revived Ideas Thread this week, but the original only has 7 Kudos, so what I'd like to do is assess current demand for us looking into this so I can take the new Kudos result into the meeting.

 

Simply - letting us worry about what's possible, and what might be spammy.

 

Would you personally like a text message to inform you when there's a servce issue that affects you?

As I previously posted on this contribute thread the preview facility is now available on Lithium and I'd like it to be available on giffgaff ASAP please.

 

The basic idea is that you can preview a thread by hovering on the thread title which instantly gives you a preview pop up containing the contents of the topic.  Very useful and much quicker than opening the thread especially if you are searching on a particular subject.

 

 

 

So though I didn't post the original idea (which wasn't possible at the time), a couple of educators have said they would like it posted as an idea to gauge it's popularity I presume.

 

So I for one would love to get this impemented ASAP, so you know what you need to do if you do too!

Current Payback Bands:

 

Band 1 - £30.00
Band 2 - £20.00
Band 3 - £10.00
Band 4 - £1.00
Band 5 - £0.10 

 

I don't see the point of band 5, it is too little and doesn't encourage more people to help out in the community.

 

I suggest the folowing changes:

 

Band 1 - £30.00
Band 2 - £20.00
Band 3 - £10.00
Band 4 - £5.00
Band 5 - £1.00

 

This would entice people to give a little extra of their time to the community knowing they could make a few more pounds towards their phone.

 

Especially with the problems in the last week, more people helping would have kept more people happy and updated with the ongoing issues.

Fed up of seeing the same vague posts over and over again on the help board such as "How do I get internet?". Can we add just a little notice above the message input box when someone attempts to make a new topic in the help board simply stating the following:

 

Make sure to include which phone or device you are using so that others know how best to help you

 

Nothing fancy, just a box as simple as that.

Here is a simple idea and so easy to do that it should have been done from the start.

 

The welcome Pack cheeky sim is confusing lots of people so why not do as the image below and add a line of text saying its a sim to give out to a friend.

 

Its not as if there is no room for it.

 

Hi all

In the past I have had issues with recurring goodybags, this seems to be resolved on my account but 1 friend and my wife still have issues occasionally. It isn’t always obvious, unless you check your bank account, that your goodybag hasn’t been debited and you continue as usual until the day arrives that you can’t make calls or text etc. and that’s because your balance has run out.

 

My current gripe is that you cannot see any transaction history on your balance, you can see payment history, I might be wrong and in which case this idea will be rubbish and null and void. Id like to see a bank statement type of situation where if I use the money in my balance I can see what it was used for as there will be debits for call, texts or data used.

 

Currently I have to try and remember what my wife’s balance was so that when I complain to an agent that her goodybag hasn’t renewed again they can credit her account with the amount that was in there. This is always a guess.

 

Therefore I am proposing a proper credit and debit balance history to be made available which would allow everybody to see when they topped up, when they paid their goodybag, if their goodybag runs out it will show what the balance in their account has been spent on, calls, texts or data.

 

I don’t want to have to turn on balance notifications however what would also be great is if when you started to use your balance rather than your goodybag you then received an automated alert.

 

For example if I use up my data allowance and continue to browse the internet an alert pops up to say I will be using my balance to pay for internet access, or if when I go abroad I get an alert to say that giffgaff calls, texts and internet browsing will be deducted from my balance.

 

Perhaps a balance warming when you use more than £5 in a day and also when you only have £5 remaining.

 

[Edit: Title Clearer]