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mattsmith100

Not adding credit when buying a goodybag

Status: We’re Looking Into It
by mattsmith100 ‎03-06-2014 10:35 - edited ‎03-06-2014 19:45

Hey!

 

Occasionally on the help board, I see people asking for refunds after they were 'forced' to buy credit along with their goodybag, or getting confused thinking they have to topup the same amount that their goodybag is worth.

 

I think this is due to the slightly confusing 'add airtime credit' page you reach when trying to buy a goodybag.

It is not immediately obvious that you're free to not buy airtime credit and that you can just click continue without adding any credit.

 

This is what it looks like at the moment:

Capture.JPG

 

And this is my proposed change:

Capture edit.jpg

 

 

It means

-it's much more obvious that you don't have to add credit

-the page is much simpler, as you now just choose the one you want rather than having to select it which adds it the basket and then you have to continue after that

-you can add credit in one click rather than two :smileywink:

 

What do you think? All suggestions and comments welcome :smileyhappy:

 

 

EDIT:

A great addition to the idea from @cim is to have a sentence underneath the title, something like this:

 

Do you want to add airtime credit?

Airtime credit is used for out of goodybag services, such as international and premium calls and texts, and picture messages (MMS).

If you run out of goodybag allowances while having an active goodybag, you can continue using the services by topping up airtime credit. +Pricing details (moved up from the bottom of the page)

Status: We’re Looking Into It
29th July 2014 - This idea has been picked up and created in the database. It's pending a final decision but wanted to let you know that we're looking into it.
adamlawson50

Data remaining

Status: New Idea
by adamlawson50 on ‎16-07-2014 17:14
How about extending the update message which appears when a call ends to show total MB remaining. Currently shows everything else but MB...

Whilst the idea of signal boosters have been brought up here before, I guess that giffgaff can't fund the hardware costs.

 

However, Three are trailling their new app Three In Touch which will allow users to make and receive calls over wifi connections (not just their own home wifi network). This is similar to O2's TU Go app.

 

Further information can be found here:

http://www.v3.co.uk/v3-uk/news/2351055/ee-to-offer-wifi-phone-calls-from-autumn

 

Three said that the limited audience will be able to trial the app in the next month or two as it goes through beta testing.

 

Now, how about an enterprising coder coming up with something like this for us giffgaffers? It seems that the hardware costs are prohibitive, but surely someone could be paid to write an app like this?

 

Of course a lot of people on giffgaff who are having issues with calls/texts/data at home or work would be able to use this app to great advantage - and it would also take some of the pressure of some of the more congested parts of the giffgaff/O2 network.

 

What do people think?

This has probably been suggested many times before, but why dont giffgaff allow an existing goodybag to be cancelled before it has run its course ? This question comes up every day many times on the forums. Surely it would make sense to allow someone to cancel something they had paid for and then buy a different product, instead of being stuck in a 'contract' for up to a month? The end product would be that giffgaff would make extra revenue and customers would have more control.
What do others think?
borg42

Non Expiring Data Sim

Status: New Idea
by borg42 on ‎29-06-2014 21:48

I think this would be a fairer way of operating the gigabags. The product is sold on the basis of the amount of data. presumably GiffGaff would be happy for me to use the amount of data on my gigabag within the specified time. So if I've paid for that amount of data I should be allowed to use it all however long it takes.

 

I'm sure if I used all my allowance i a week GiffGaff would be more than happy to let me purchase another.

 

Come on GiffGaff step up and provide a product nobody else is. I'm sure you would have floods of tablet and low usage users flocking to buy your data sims.  :smileyhappy:

 

Cheers

islandstifle

Lost & Stolen - Lost phone only

Status: New Idea
by islandstifle on ‎07-07-2014 09:40

Currently the automated lost & stolen process at http://giffgaff.com/support/lost allows you to bar your phone & SIM or just your SIM. These each result in a special SIM being sent out in the post, and your account isn't usable until then.

 

Most members have a spare SIM lying around, either because they've ordered plenty to give out or the cheeky SIM that gets sent a few weeks after they activate. Some members also have a spare old phone that they might like to use in the meantime. These members might conceivably want to SIM swap onto a spare SIM and use it in the old phone for a while or even long term.

 

If they want to bar their old phone, though, which they probably will, they have to either bar their SIM as well and be without a phone for a few days (short of activating a new SIM with all the associated palaver) or go through the agents, and even then you have to lie and say you've already reported your SIM lost in order to activate the form.

 

Therefore my suggestion is simple: on the automatic lost form, there should also be an option for "bar just my phone — I haven't lost the SIM or am going to use SIM swap".

 

 

phil_72

Educator inbox facility

Status: New Idea
by phil_72 on ‎02-07-2014 16:54
Hello peeps. I've been around for a while now. Some may call me a dinosaur but I don't have big teeth.

Anyway. My idea.

I've seen over the months, new and existing members wondering how to contact an educator when we either want to personally message whoever is on shift for reasons other than reporting a post, etc.

We DID have a page that showed us who was on shift and at a guess, you could be fairly sure that person was still logged in and active.

My suggestion now this facility has been removed, is to have a 'Contact Educator' button somewhere on the menu part of the website, or in your account, to take away the guesswork of who is on. Your personal message will then ping into the inbox of whoever is on shift for non urgent queries. We would still use the report facility when needed, but this is for those other occasions of which I'm sure there are plenty!

It also gives newbies a good point to ask a question when a member simply says 'contact an educator'.

Now I believe that the original page is being worked on, but this would be a one click contact button rather than looking at that page, then assuming it's up to date.

Anyone care to comment, support or throw fireballs at me?
bluemoonbaz

4G trial bag with bigger allowance

Status: We’re Looking Into It
by bluemoonbaz ‎07-06-2014 10:19 - edited ‎07-06-2014 10:23

Good morning

As I opted for the 4G trial goody bag I feel the 1 g allowance available to test the service is woefully inadequate .

We need around 4g to be able to fully test the service and then report back our finding to giffgaff.

If giffgaff carry on with only 1g trial bags the feedback will be not be a  true test as members cannot fully use the service due  to the  limitations in data available and thus the feeback will be of little use to giffgaff.

 

I understand giffgaff may have set plans in mind for full rollout but to test the service with only 1g is impossibly hard ..as just doing speed test eats the data so if you agree please support this idea

Status: We’re Looking Into It
Originally we went for the £10 to mimic the 3G goodybag, so members wouldn't be paying any more for the trial (and what could be a bad experience as it's in beta) and the £12 goodybag is unlimited. However we're compelled by the high support of this Idea to look again into early releasing the £12/2GB and will keep you updated on the conversations around this.
roshpl

New goodybag with allowed tethering

Status: New Idea
by roshpl on ‎02-06-2014 10:37

Maybe it is good time to introduce new goodybag with allowed tethering?

I think in 4g era it will be good to follow market and introduce more goodybags with 2gb and 3gb data and tethering.

In my opinion it supposed to be:

 

£12,50 500min unlimited text and 2gb data (allowed tethering)

£14 500 min unlimited text and 4gb data (allowed tethering)

 

What is your opinion GG and others?

 

clarophonistcj

Changes to £7.50 Goodybag

Status: New Idea
by clarophonistcj on ‎23-07-2014 21:14
My suggestion is a slight increase in data on the £7.50 Goodybag. I have an iPhone and use about 350MB a month so I'm on the £10 deal but only use 100 mins or so, thus feeling My suggestion is a slight increase in data on the £7.50 Goodybag. I have an iPhone and use about 350MB a month so I'm on the £10.00 deal but only use 100 mins or so, thus feeling like it's a bit of a waste...

I bid for a £7.50 Goodybag with 500MB instead of just 250MB. Anyone else on board?like it's a bit of a waste...
joeblackwell

MyGiffGaff app widget

Status: New Idea
by joeblackwell ‎23-06-2014 22:20 - edited ‎23-06-2014 22:21

I'd like to see a widget added to the existing Android MyGiffGaff app that could be pinned to the home screen of my smartphone and would give me a quick at a glance view of my usage, without having to open the app specifically.

 

Ideally it would be resizeable, or have several size settings so it could be as small as one grid on my homescreen, or a little bigger if I have a little more real estate available. I've mocked up an example using graphics from the existing app as to how this could look.

 

I know that Apple is introducing widget functionality in it's upcoming iOS8, so perhaps this could be incorporated in to the iOS app ready for the new release also.

 

Widget app

 

 

biscotti

purchase goodybags through top-up line?

Status: New Idea
by biscotti on ‎17-07-2014 13:11

i have recently read through some threads talking of "text-in" goodybag purchasing. which i do believe to be a feasible concept, but surely adding goodybag purchase into the current top-up line would make the system much simpler as well as better for those in low to no coverage areas.

Given the fact that giffgaff's big attractor GB, the £12 Unlimited data 3G GB is no longer that alluring, when compared to the offerings from Three and Lycamobile, and in consideration of the continued problems giffgaff is having with delivering a consistent level of data service, I feel that it is time to launch a new goodybag consultation aimed at determining what giffgaff can do to, again, offer something that the other networks do not.

 

In the past, I have suggested weighted goodybags that would allow one to choose what to get more of, in a goodybag, at the cost of the other two components being reduced. This is something that giffgaff was not ready to do, at the time, because of technical constraints but I can see that, recently, the same basic concept has been submitted, a number of times, with much interest.

 

I have also suggested that giffgaff look into the feasibility of doing what my Italian carrier (Wind) does. All of it's offerings include unlimited data that is, however capped and severely throttled beyond the cap threshold. The throttled speed is sufficient for email and casual surfing but it is possible to purchase extra unthrottled data at any time.

 

I have also suggested, way back when I joined, that, rather than goodybags, giffgaff could offer its users the ability to purchase packages specific to their needs. Someone could, then, choose to do minutes and texts from P&G credit but purchase the equivalent of a gigabag. The difference is that packages would also be avaialble for minutes and texts. This idea is based on what MTN in RSA did or does, as I had just moved back from Cape Town, where, I found, I was fine with only purchasing the Data package. The more you spent, the lower the unit cost was.

 

So, these are just three ideas, there are many more in this thread. It is important, I feel, that giffgaff admit that the current setup needs to be looked at, as the main attractor has lost its luster...

rydedude

Using GiffGaff Abroad

Status: New Idea
by rydedude on ‎09-06-2014 12:19

An article in yesterday's Mail on Sunday reported the excellent news that Three now allow the use of inclusive minutes, texts and data outside the UK. They have just added the US to a list of 16 destinations.

Virgin Media have launched an app which allows customers to use inclusive minutes while abroad.

I hope that this is also being explored by GiffGaff and that we may soon have the same service extended to us.

I see it again and again 'I have a £15 balance to buy a £15 goodybag by the time I got to buy the bag I had £14.98'

 

Really this has to stop

 

 

deffers90

Allow Goodybags to be used in EU

Status: Under Consideration
by deffers90 ‎03-04-2014 16:05 - edited ‎02-05-2014 11:22

When the scrapping of roaming charges comes into force later on next year (see bbc news story
http://m.bbc.co.uk/news/world-europe-26866966 ) I propose that we are able to use our normal goodybag allowance with in the EU.

I'm not if this would be in the pipeline or not but I know networks aren't allowed to charge more for calls etc than in their country of origin, but I think it would be popular with other giffgaffers

Status: Under Consideration
Definitely something we want to focus on for next year, sit tight and we'll update you as soon as we can. Thanks for the fantastic amount of support.
egeek

Branded dongle for use with gigabags

Status: New Idea
by egeek on ‎18-07-2014 18:08

Since giffgaff are now selling phones, it would be really cool to see a giffgaff branded 3G/(4G) dongle for use with gigabags being sold. This would be especially worthwhile because one doesn't have to go through the convoluted process of unlocking a dongle or going into an O2 store and buying one of theirs. I think that this could also attract many new customers too, because gigabags are a really cheap option for internet access.

cklang

Allow members to cancel queued goodybags

Status: Under Consideration
by cklang ‎01-05-2014 13:51 - edited ‎01-05-2014 13:51

Hi all,

 

I have a very small idea that may benefit some and free up agent time a little!

 

Allow members to cancel queued goodybags... This would save having to contact an agent to do this for you and shouldn't require much in the way of implementation (given that queued goodybags aren't in use).

 

How does this sound?

 

Kim

Status: Under Consideration
Morning Folks - please support the following Idea for updating on re-purchasing goodybags here: http://community.giffgaff.com/t5/Submit-Great-giffgaff-Ideas/Deleting-a-goodybag/idi-p/21585
1hale

PayPal Payback Payout Selection

Status: New Idea
by 1hale on ‎25-06-2014 22:29
How about giffgaff making it easier for us PayPal payback choosers by making it a one off selection.

To do this you go to the payback widget, choose the PayPal option, enter your PayPal email address, then finally click the "remember this email" option.

Then once every 6 months giffgaff email/text you saying:

Hi (giffgaff username),

You have chosen PayPal as your preferred payback method. We have the following email address on record (email address).

If this address is still valid then you can ignore this email. If not please go to (payback widget address) to update it.

Many thanks,

giffgaff.

HOWEVER if you earn less than £10 giffgaff contact you to choose either credit or charity.
essie112mm

Refunds of unwanted credit and goodybags

Status: New Idea
by essie112mm ‎22-06-2014 19:09 - edited ‎22-06-2014 19:10

REFUNDS OF UNWANTED CREDIT :

 

The following statements are taken from the Terms and Conditions : 

 

"4.12 giffgaff shall not be responsible for any loss or damages incurred as a result of delayed or incorrect top-up"

 

"4.3 We will not have any obligation to make a refund to you where you purchase more call time than you intend, for whatever reason"

 

In recent weeks there have been a lot of examples -more than usual it seems - on the Help and Support forum of members saying that they were charged for credit that they didn't want, and asking if a refund can be given. This tends to happen when a goodybag is purchased, but sometimes it can also happen that credit/or a goodybag is bought for the wrong account and the member wants to transfer it to another account.

 

At the moment helpers reply with three different answers :

 

1. No, you can't switch credit/goodybags between accounts. 

2. Contact an agent and you might get lucky

3. Contact an agent as there's no reason why you can't ask for a refund or transfer.

 

Very often a thread attracts all three answers and obviously not all can be correct. This is confusing and unhelpful to the author of the thread. In view of this I think it would be helpful to get clarification from Educators on the subject and one definitive answer for all helpers to post. I started a thread on the Contribute forum a couple of weeks ago in the hope that it would result in one of them replying, but to no avail.

 

My own view is that unless there is a system glitch, in which case a refund is in order, the onus is on members to check what is in their basket before agreeing payment. Also that the account they are logged into is the correct one.  

  

My idea :

I have therefore come up with an idea to facilitate this whereby before a member clicks on the final payment button a pane would appear requesting confirmation that the goodybag/credit in the basket is correct, (and the username and number for this account should appear on screen) with a small box which has to be ticked to signify that this check has been done. In my original thread @gordie10 and @asciimotog suggested that I should also add the words username and number in bold lettering and I am happy to include their ideas. 

 

If this idea attracts enough kudos and is eventually adopted by gg there should then be clarity for all members. 

 

As ever, please feel free to leave feedback.

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