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Accessing Text Messages Online

Status: New Idea
by nigesmiff on ‎14-04-2014 21:30

I am engaged in a long-distance relationship with a lovely lady - she is terrific. I am also a complete numpty. This Sunday evening I left my mobile phone on-charge at my girlfriend's house and then drove all the way home. Now I don't have access to my SMS messages - they'll have to wait until I retrieve the phone next weekend. How frustrating !!!! If only there was a web portal that would allow me to see my messages in unfortunate scenarios such as this one.


Top up by paypal

Status: New Idea
by matthewhill1996 on ‎08-04-2014 21:33

Plenty of business now accept paypal as well as credit cards.As I understand the fees are comparable for bulk business.


Not all Giffgaff users have a credit/debit card.Some avoid plastic as part of a strategy to avoid debts,which is fair enough.


Many if those very same people has paypal balances sat there looking for a good home. 


Me included!


Small Change to Top-Up Page

Status: New Idea
by pcantellow on ‎11-04-2014 09:54

This is a very small change and shouldn't be difficult to do. 


At the moment on the Top-Up Page  it has this: 



Firstly, as you can see it says "10 OS users don't need this". This frankly dosen't make sense and it's meant to be "OS 10 users don't need this". 


But also, we know that there are lots of people joining giffgaff who don't know that there phone has OS 10. I think to stop confusion it should list BlackBerrys OS 10 phones. (Z30, Z10, Q10, Q5)


Or if that would clunk up the page it could say something like "phone models beggning with "Z" or "Q""


If this has be posted before I am very sorry but search never works for me :smileyhappy:


Thank you for your support.


More useful Balance Notification

Status: New Idea
by davidjpatterson on ‎14-03-2014 10:34

I see that others from time to time have made suggestions for changes to balance notifications and it gets put into the idea vault, mine is really simple to implement.

A simple checkbox under the receive notifications area "stop zero impact notifications"


This means that I don't get a notification everytime I send a free text; I don't get a notification everytime I call another GG user which cost nothing.

I do get a notification when a text cost me £1.50 (and it's not berried in the zero value blizzard).

I do get a notification when I reduce my inclusive minutes.

I do get a notification when I reduce my account balance.


Sipmple to implement:

  • a check box
  • A logic check before a notification is sent to see if it has any value / impact

Thanks for looking



Status: New Idea
by sxhussain78690 on ‎14-04-2014 14:32
Why does Giffgaff not allow conference calls?! Please add this feature into Giffgaff as conference calls for me are a major must have!!!!!! 😔😫😩😭😁

The 4G goody bags need to be made available to queue before 4G starts so that they will be ready to go from the day you switch on 4G.


My current goody bag expires on 25th March and at the moment I can only queue another 3G goody bag. This means if you switch on 4G  from 1st April (example) I will have to wait another 3 1/2 weeks to be able to get my 1st 4G goody bag.


Seeing as you are promoting people being ready for day 1 of 4G then you need to have them available before hand. It doesn't matter if it will only work on 3G until the switch on day, that is what you say will happen anyway on 4G,  if you move out of a 4G area, it goes back to 3G.


Most people would not lose out from this as they will still be getting 3G like they are now until you switch 4G on.




My current bag is £10 for 1GB internet, 500 mins and unlt texts.


The new 4G price plan as per below link is £10 for 1GB of 4G internet, 500 mins and ultd texts.


At least if I had a 4G goody bag from now on then I would continue to get what I'm paying for now on 3G with the added bonus of whatever day they decide to turn 4G on, I would have it from day 1. 


Does anyone else see this as a good thing??




birthday/loyalty gift!

Status: New Idea
by chef_ronin on ‎05-04-2014 20:51



Just thought that it may be a great ideea in order to retain as many users as possible to offer some sort of incentive ( And I am not talking crazy amounts of minutes, data etc)..they can be done either way directly or something like a scratch card and be rewarded with something...


or maybe instituting some sort of reward for receiving a certain mumber of mnutes from other networks ( GG is getting his share from them ) so let's just say that every 100 minutes of received calls for other networks will be worth 1 pound in air time or something like this!


just my two pence !


status changes on your ideas pm

Status: Implemented
by bmw4175 on ‎22-03-2014 12:54

Just a very quick but simple one. 

At the moment when you comment on or kudo an idea you get a pm telling you of any changes to the status of the idea or any update, which is great right?

But on your own ideas you do not currently get this notification as I assume cuz it's your idea then you should be keeping an eye in it but when your running quite a few active threads, helping out and getting involved in other threads and have a few ideas running is easy to lose track. 

I know one should subscribe to threads your taking part in but if you've made this mistake you'll know your email inbox becomes chaos! 

So my idea is simple! :smileyhappy:

Can we please get this pm notification to any changes on our own ideas please?

Thanks for reading.....  :smileyhappy:

Status: Implemented
Implemented - We'll start including the Author into the notification system. Thanks for the Idea and the support from our members.

Bargainbag - Bag of credit at special rates

Status: We’re Looking Into It
by bertiebat ‎05-03-2014 22:17 - edited ‎04-04-2014 18:00

The idea is to have a special type of goodybag that rather than having a fixed bundle of data, text and calls actually contains no allowances BUT an up front £5 worth of special PAYG credit instead and include the Hokey Cokey facility of adding minutes for each incoming call.




Why you ask would anyone want that?  well rather than fixed allowances of mobile use it is a paid up front allowance of credit BUT all at PAYG special rates for the duration of the goodybag (30 days).  The special PAYG rates will apply to not just the amount of special credit in the goodybag but extends to special rates on all further use from normal airtime credit whilst the goodybag is live.


This would fit a niche where people at the lower end needs don't fit into the existing goodybag offerings and tend to use PAYG (but keep a very careful eye on use, especially where data is concerned) or some who occasionally buy a goodybag but can't get the allowances that really fits their needs without having to separately use additional airtime credit.  


For instance MMS, special numbers (0845, 0870 etc) international calls and roaming charges aren't included in any goodybag and require the additional use of normal airtime credit.  


So my suggestion is to have new type of goodybag called a bargainbag which includes £5 worth of special credit and the Hokey Cokey facility of adding minutes for each incoming call.  


With these special PAYG bargain rates as an initial suggestion.


  • Calls:  5p per min   (normal PAYG price 10p)
  • Text:   2p per text.  (normal PAYG price 6p)
  • Data   First 20Mb per day at 1p per Mb then 2p per Mb.   (normal PAYG price 20p for 20mb then 20p PER mb).
  • Non geographical numbers Eg. 0845/0870 etc  8p (normal PAYG price 12p)
  • MMS:  8p                (normal price 16p).


Other charges including international calls/text and roaming rates could also contain say a 10% discount.


Edit: changed image to a much better one courtesy of @jtemplar (thanks) and modified special calls to 8p from 10p


So over to you to tell me what you think and as always comments and support welcomed :smileyhappy:

Status: We’re Looking Into It
We're looking into this Idea. Our team and Product Manager was really impressed by this one, there's something so likeable about the Idea. We want to research whether it would benefit our members (judging from their current usage) and how members use their top ups. For instance most members who make international calls actually have goodybags and so on which would effect whether this would be suitable. However it's a really charming idea and we want to see what we can do with it.

Giffgaff members freebies section

Status: New Idea
by kathleen414 ‎11-03-2014 10:42 - edited ‎12-03-2014 17:02


Hi everyone.
Was thinking maybe we should or could have Giffgaff freebies section
Plenty of us get or have unwanted items
Of all descriptions
Or at times we need something.
As we're a awesome community maybe we could help each other out  ?
Maybe even a little donation to our gg charities once you receive your freebie (optional)
Could be a great asset to the community
Anything could be included subject to giffgaffs approval

An old phone or a spare part .
how many times when we upgrade to new phones or tech /games system and all the kits either binned or stuck in the cupboards.
Pass it on and make someone else happy
What do you think ?
We could have local pick ups or posted to be arranged with recipient of the freebie

posted in of topic discussion originally




For clarity added information. 


I understand there are other sites to recycle your unwanted item. But my idea is not to show people were to give the items away but to offer them within our community . Example. I may not be bothered to search out my stuff and use  sites as you mention.. But if see a giffgaff community member who needs an item I may be more inclined to donate it too them.

As a user who almost exclusively users the mobile site I don't often get to see the community hub. I can see its a really useful way of highlighting current issues, news, tips and a gateway to further exploration of the forum.

For some time I had been using the "Listening thread" as my landing page - often picking up on highlighted topics and going off into the forums to follow up. Now its gone (RIP) I listlessly wander the contribute forum and often logout without ever opening a thread.

There is a desperate need for a mobile version of the Community hub to act as a landing page and to (partially) fill the void left by the Listening thread. Otherwise the forums just don't seem to hang together like they should. The gaff thread does a fine job, but it's not realtime.


Phil :smileyhappy:

I'm currently on the £12pm goodybag - unlimited texts & data and 250 UK mins. When I look at my monthly usage on the app or website, it tells me how many minutes I have used/have remaining, but doesn't show me how many texts I've sent or data I've used. It just says 'unlimited data' and 'unlimited texts'. I like to know how many texts I've sent and data I've used for many reasons, one of the main one being I'm looking to get 4G when giffgaff launch it, and all the goodybags have capped data - I want to know how much I use each day, for example, so I can see what goodybag is best for me. At the end of the month gg email to tell me how many texts I've sent and how much data I've used, so they can clearly access this information. This is useful, but I'd like to be able to see how much I've used whenever I want during the month on the app rather than just at the end of each month.

Avoiding number port confusion

Status: New Idea
by foodie_boy on ‎25-03-2014 09:05

When members request a number port, they receive a message to say "Once we receive your request, we will reply back to arrange your mobile number transfer and confirm your transfer date".


This confirmation never seems to arrive, and members are left wondering whether their port will go ahead or not. It would save a lot of confusion if the giffgaff message didn't promise to send confirmation. Why not just say "Thanks for your request. Your number transfer will go ahead on the day you chose. During the process your phone service will be erratic and your balance and/or goodybag may disappear for a while but your account should be back to normal by the end of the day."


This should prevent many questions on the forum about whether their number port will happen or not. Some examples:


Pay via Direct Debit Payments

Status: New Idea
by prawlin ‎20-02-2014 13:45 - edited ‎23-03-2014 13:11
There was a recent issue with Maestro card suddenly being disabled from GG. This has apparently been quickly resolved now. However, to help avoid anything similar, the more alternative payment methods there are, the better, from everyone's point of view.

Adding Paypal could certainly be useful, though popular as it is, not everyone has a PayPal account.
One of the best payment systems would surely be the option to set up direct debit payments wouldn't it??


*Works with all banks, always.

*No need to possess any kind of cards, Debit or Credit.

*No hassles due to cards being routinely updated with new numbers etc, this then commonly causing failed top up payments. Followed by the hassle of having to change registered card data online etc.

*Totally safe. Many folks are still wary about giving their card details out to anywhere on line.

Seems like a no brainer to me.



So I only recently became a Giffgaff user and I noted that the short codes/USSD codes are quite extensive and massively useful but if you can't remember the code you want or need and haven't input all of them into your phone then they are quite fiddly to find when you are on the move. So possibly having a directory of these codes on the Giffgaff app would not only mean you have constant access to them at all times but they are right there where you need them.


email account provision

Status: New Idea
by sam_312 on ‎17-04-2014 16:49


would it not be great if giffgaff was able to give us @ email address and enable us to have an email account with them


will save people from having to remember another password to get thier emails via another provider




Price-match competitors' prepaid tariffs

Status: New Idea
by nfh on ‎05-04-2014 18:00

A few years ago, Orange used to offer a deal called "Orange Value Promise", whereby Orange would price-match the main postpaid tariffs of any other UK network. This was in the days when there were hardly any MVNOs and each network offered only a small number of tariffs. Orange later stopped offering this scheme to anyone who was not already on it.


I am suggesting that giffgaff revive this idea and do the same, price-matching the most popular prepaid tariffs of other networks and MVNOs. I'm thinking of Three's 3-2-1 offer in particular which is probably giffgaff's closest competitor but which giffgaff misleadingly omits from its "Compare the Pay As You Go market" page.


I suggest that where giffgaff price-matches another network:

  • Goodybags cannot be bought; a customer either chooses giffgaff's prices or another network's prices, not both.
  • Free giffgaff-to-giffgaff calls are not provided.
  • Giffgaff's own roaming charges apply; Orange followed this approach with OVP given that it is difficult to replicate another UK network's commercial agreements with foreign networks.
  • Payback operates as normal, given that even someone who doesn't use their giffgaff SIM card can earn payback.

The advantages to customers are obvious, but the advantages to giffgaff are:

  • Other networks can no longer compete with giffgaff on price.
  • Giffgaff can market itself on the superior O2 network, particularly compared to Three, but also compared to EE which has decommissioned thousands of transmitters.
  • It attracts new customers to giffgaff who might have gone to another network.
  • It retains existing customers with giffgaff who are tempted by another network's prices.

Goodybags are all well and good for many customers but they have drawbacks which put off some customers:

  • Customers have to predict exactly how much they will consume in a month.
  • Some customers need to consume for a period that does not equate to an exact number of months, for example 1 week or 6 weeks.
  • If customers consume less than the goodybag's allowance, some of the goodybag is wasted.
  • If customers consume more than the goodybag's allowance, then they pay a price that is disproportionately more than the pro-rata price within the goodybag.

Price-matching other networks would alleviate these issues and avoid losing customers to competitors.


Progress Ladder

Status: New Idea
by saarahibrahim on ‎04-04-2014 23:25

Hey guys


I always wonder how I'm doing to get to the next rank or what I need to do.


I believe your rank gets higher the more you help out in the community.


I think there should be like a ladder or something on our profile page, and as you help out in the community it fills up like a potion.


This would tell people how they're doing in order to reach the next rank.


Once the ladder's filled up, it starts again, but with the next rank at the top.


This would be good in order to tell people how they're progressing etc.


I hope you see what I mean.


Thank you

Hi, I see lots of ideas here for changing the balance of data and minutes in various goodybags.  However reducing minutes/increasing data in a £10 bag, for example will please some and irk others (personally, it was the current £10 goodybag that attracted me to gg). 


As an alternative, what about a range of 3 £10 goodybags with low/med/high minutes and corresponding high/med/low data.  Could please all of the people all of the time and should be cost-neutral to gg.  Please give this lots of kudos if you think it's a good idea!


My giffgaff app blog

Status: New Idea
by homenetwork on ‎16-04-2014 01:58

Hey guys


A very small tweak and some of you may think its just not a big enough deal but:


the My giffgaff app is great for the 'my giffgaff ' stuff but what about making it easier to surf through the community?


When you click community in the side bar, instead of the 'more' drop down menu how about having:




kudos if you think this tiny change would be beneficial for us!


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