I've noticed a few people posting about buying the wrong goodybag/gigabag recently and giffgaff won't refund them.
I think that giffgaff should offer a refund if the goodybag/gigabag has not been used, and is less than 24 hours old.
So, if someone accidently purchased the wrong one, they can email an agent straight away and receive a refund if they haven't used the goodybag.
This idea as suggested by @n4tz got me thinking that this whole offer and the way giffgaff have gone about it is all wrong!
To anyone that doesn't know the offer is for some members that have been selected will get 1000 payback points for each activation they get in the month of March instead of the normal 500 points we get.
Now I understand that there will be reasons why giffgaff have decided to use only certain members but I think this offer totally goes against what giffgaff stands for and is separating members as some are getting 100% more for the same thing which is unfair to any members not selected!
So a simple one really..... Please try and work fast and make this offer open to everybody and start it again for these members.
Surely it's a win win idea one for giffgaff as they'll get more new custom and two all members will be happy they've been given the same opportunity as the others to take advantage of this great offer!
Right thanks for reading my idea and I welcome your feedback and comments and don't forget if you want to support this idea and see it happen then click the orange kudos!
Ok....so we all know we only get 50 kudos to use in any one 24 hour period, and once they're used you have to wait for them to kick back in again!
Well my idea is along the same lines, but with thread making! We see it time and time again, someone flooding the S:GD board with up to 10 threads in the space of 10 minutes, but never returning to answer questions that members may have asked.
And lately it's gotten worse! It's prolific amongst certain members, maybe they think the more threads they make the more payback they'll receive! But as we all know, it's quality NOT quantity that counts!
So how about a thread limit? Maybe only being able to make 3 threads in any one hour period and with at least a mandatory 10 minutes between each thread made?
And i think that is still being generous!
I know there's a similar idea on here somewhere, but that one would've still been open to abuse with regards the amount of thread making!
Hope this all makes sense!
I received a replacement sim from 3 in the post today as my new phone uses a different size to my old one and the new sim is what they call a Trio Sim in that it is a standard/micro/nano all in one!
No more need to perform a sim swap if and when someone changes mobiles and they take different sizes obviously assuming that they remember to keep the spare bits but they do clip back together for safe keeping.
Just a thought in that any extra costs in sourcing and supplying these new style sims will hopefully help reduce the need for and cost of sim swaps.
Kudos this idea if you think that giffgaff should look at supplying these sims, thank you!
Edited to add: Obviously this would also help if someone doesn't know which size sim to order or makes a mistake when ordering
I've just upgraded my phone to one that supports 4G. I'm part-way through a 3G goodybag.
I'd like to try 4G - but I'm not convinced that it'll make much difference to me - so I don't know if I'll want to spend the extra.
Could giffgaff offer a one-day trial of 4G?
Maybe each member could do it once? I'm not expecting it to be free - or give unlimited data - but I'd certainly pay a small charge to switch from 3G to 4G for one day.
And if I like it, I'd start using 4G goodybags.
Hi everyone after an idea i had about changing some on the odd named ranks and after a full discussion about this the members came up with 4/5 that would be better off changing but we agreed it would be better to do one rank at a time ,
Discussion thread link
Credit to @mathew40 for contribution and bringing up his issue with the rank
So i have started with this rank " I know where you live "
One of our members @mathew40 experienced this
He recieved a private message from a worried member,who wanted to know why he posted," I know where you live " at the bottom of my post,and as this member was not aware of giffgaff's ranks he was really pretty worried
So i think this rank should be replaced with something more suitable as although the majority of members understand the ranks are a bit of fun it could be worrying to others this could be done by giffgaff pretty easily i would think
if you agree please support this idea
Why do you not make customer call and text history detail available on the internet?
By expecting customers to write to you (enclosing £10) is totally alien to the GiffGaff principle of internet-only. This allows customers to verify that they've been correctly charged and is open and transparent.
Your policy really surprises me.
So my idea is to keep the payback points rather than 100 points GIVE LIKE 50 POINTS PER QUIZZES and as they move on increase the points so it will grab the members attention and would make them do the quiz and hopefully they will learn something which they can share with the community
Start from like 25 payback points for bronze quizzes
50/75 for silver 100/150 for gold 200/300 diamond and it goes on
I think It will benefit the members and the whole community aswell
What do you think?
Recently my wife had her email hacked and this led to countless problems. The one I'm interested in here is how difficult it was to get into her giffgaff account after it happened. She managed to forget all her passwords as she had a system that she thought saved them for her. Anyway, the real problem came when we wanted to contact an agent as nothing in the dropdown lists applied and our efforts were met with "ERRORS ON FORM" messages. We did eventually get to an agent and everything was sorted, (Thankyou community) MY idea is for us all to have a back up email account on the system to alleviate this problem in the future.
I’m sure that this must have been suggested before, but how about an option to run two parallel “bags” on one account – a Phonebag for voice and mails and a Databag for data. Giffgaff goodybags are great, but they are always something of a compromise – data and voice are really different things and we all use our mobiles in different ways, and maybe change the way that we use them from time to time. Giffgaff has always been innovative and flexible, and this would be a real innovation in the mobile voice and data market as well as ultimately flexible.
I’m suggesting that we could buy our voice/mail packages and data packages separately, and that they could run over different thirty day periods, with the option to renew either component early, without affecting the duration of the other. This would be a total “mix and match” package, so that we could buy what we need at the time.
I find that the 4G £18 1,000 minutes of voice and unlimited mails plus 5GB of tetherable data comes nearest to what I need, but there are often times when I need much more (and occasionally less) data or voice. I’d be happy to pay perhaps two to four pounds more for an equivalent total package in which the data and voice/mail components were bought and accounted separately.
Currently when someone trys the tether on a unlimited goodybag they are blocked for 30 minutes, this is the right thing to do as they could abuse the data, however it creates a issue, anyone who buys a unlimited goodybag thinking that they can tether is now stuck, we can only advise them to get a limited goodybag next month that alows tethering.
So anyway the member has been presented with a 30 minute block, this causes them to kick off on the help board as they have not seen that it says you can not tether.
Add a option to the goodybag, to go limited for the rest of the month and allow tethering.
The unlimited goodybag is going back up to its £20 price point soon so i think a fair amount of data would be 8GB, all the members usage up to this point would be deducted from that amount, so if they have used 4GB of there unlimited so far they would have 4GB left that they can then tether.
The option to go limited can be shown on there dashboard with a counter of how much data they would have left if they chose it, and can also be on the 30 minute block page, if seleted it would instanly unblock internet access.
Please vote for this idea by clicking Kudos.
Money should be invested in this area as I think this is where giffgaff currently lacks.
If this improves I believe it will stop many members leaving and may attract new members to also join along with the already awesome goodybag deals. Feel free to comment on what you think. If you agree show your support and giffgaff may implement this.
currently if you are just a payg customer you only get 3g data as standard.
The only way of getting 4g on payg is to buy a 4g bag and then afterwards if your using credit for data you continue to get 4g unless you buy a 3g bag then it reverts back to 3g by default.
So my idea is simply make it that if the member has a 4g device that when they activate there new GG sim using credit for data gives them 4g by default.
After all gg's data is very expensive to use on payg so it's only fair that members get there money's worth!
Your comments and suggestions are welcome and don't forget to kudos the idea if you want to see it happen!
Thanks for reading