Since giffgaff started selling phones last year I've noticed an ever increasing amount of ideas regarding new phones that giffgaff could sell.
Which I am all for as I think the range is quite limited at the moment (eg Not stocking a basic cheap feature phone) and every suggestion will help the people in charge know what phones us giffgaffers would like to buy.
My idea is that every month or so an agent would create a new phone suggestion page in the ideas.
1) All ideas regarding new phones could be merged in and hopefully being together each suggestion could gain some more kudos.
2) With all the ideas together the people who make the decisons could get a clearer idea of the phones people want instead of having to look through 10/15 ideas.
There are many scenarios when one has a wifi connection but no O2 signal, for example:
- In Tube stations
- At home when a local mast goes down (a scenario I'm currently in)
- In an underground bar or restaurant
- Outside the UK (which would otherwise cost up to £1/min to receive)
- Indoor coverage blackspots
We all miss incoming calls in these scenarios. I am therefore suggesting that giffgaff implements SIP addresses and logins whereby giffgaff members can log in to their giffgaff line for incoming calls using any SIP app via a wifi connection. This means that whenever one does not have a mobile signal, one can still receive calls via wifi using an app on one's smartphone.
Other advantages are:
- This idea is similar to O2's TU Go, the main difference being that it avoids the need for giffgaff to build and maintain an app and all the infrastructure behind it.
- There are plenty of free and paid SIP apps in app stores, so giffgaff users would be free to choose the app they like the most. Some SIP apps even support push notifications so the app doesn't even have to be left open.
- The functionality to deliver a voice call from a mobile number to a SIP address would be simple and cheap for giffgaff to implement and operate. This is evident from the many telephone-number-to-SIP forwarding services that are provided free of charge by providers such as Flextel.
- Giffgaff receives the usual call termination revenue for the incoming call but because the call is subsequently delivered via the internet, giffgaff doesn't have to use this revenue to pay O2 or anyone else for delivering the call via a mobile network. Therefore giffgaff could even reward members for receiving calls via SIP, similarly to how it already incentivises the receiving of calls on the Hokey Cokey goodybag.
I got this idea from Russia. I use local prepaid SIM cards whenever I travel and MegaFon, my Russian prepaid SIM card provider, gives me exactly this functionality, i.e. a SIP address and login for my mobile number. MegaFon customers can choose whether incoming calls are delivered via the mobile network, via SIP or via both simultaneously. MegaFon goes two steps further than what I'm advocating for giffgaff, allowing outgoing calls via SIP and also providing an optional free app, a white label of Acrobits, a leading paid SIP app. It is bizarre that when I'm on the Tube or elsewhere without a mobile signal and with wifi, I can receive calls on my Russian mobile number but not on my UK mobile number via giffgaff. The Russians can do this; why doesn't giffgaff do the same?
Most folks would expect that when it immediately shows remaining minutes, texts and data values that these would be absolutely correct AS OF NOW! Yet they can be a bus ride away from being accurate. This can lead one to think there are loads of minutes etc left, yet in reality they may be all nearly used up!
To correct for this, one has to remember to manually refresh the data by pulling screen downwards and letting go, sometimes several times, before it finally indicates the true status as of now. There is no indication on the screen telling you whether this data is incorrect (historic) or today's correct data! My suggestions are as follows....
1. Modify the app so it never shows any goody bag usage status that was obtained from the previous time the app was run. Better to show no data at all next to the bag graphic, rather than showing old, misleading and seriously wrong data (possibly from a week or more ago!). Leave the goody bag usage lines blank until new data has been received.
2. Do whatever is needed to the system to ensure that the app gets the data refreshed automatically, and quickly upon starting the app. If this refresh fails, for any reason, it should auto repeat the refresh until it gets it right.
3. Maybe the word 'loading' or similar could appear on the minutes, texts and data lines whilst the app is downloading the current status data?
Comments on the idea detail welcome. Please kudos the idea (click the orange arrow upper left) if you agree even loosely with the suggestion. Something certainly needs doing urgently. The more kudos the idea gets, the more attention GG folks will give it and hopefully get it implemented.
My daughter will soon be spending 18 months in the USA. We are both on giffgaff. It would be free for me to call her but would cost her £1 per minute to receive the calls, so obviously I'm not going to do it and will skype or find an alternative cheaper network.
Would it not be a good idea to offer reduced-price giffgaff to giffgaff roaming rates? It would generate some income which would otherwise be lost if skype or another network was used.
This is my first post, just wanted to submit an idea how about upon topping up say £10 or more for the month you get 1 free landline number to call for that month and maybe that can increase to a maximum of 2 or 3 depending on consecutive monthly top ups
just an idea i had not sure if its been said before
A 2 month £5 Goodybag is not going to work, therefore, I propose having a £2.50 Goodybag instead!
Of course, everything will be cut down to half, or even less than half.
I would suggest something along the lines of :
20+extra UK minutes
100 UK Text
And of course the wonderful free Giffgaff to Giffgaff calls.
This is for people who seldom use phones, but only at times of emergency calls, especially to friends who are still not on Giffgaff Although a £5 Goodybag is ideal, but I never seemed to have my minutes and texts used more than even half.
You might suggest topping up phones with credit, but the thing is, I dont like having my phones with credit, because, firstly, I drains a lot of credit, especially during calling. And once, with a more than £5 credit, by accident had my mobile data turned on, all of them are gone without me knowing!
I would like to have a Goodybag, which is stable and even if I had accidentally had the mobile data on, I would not be able to use them due to insufficient credits.
Hope you like this Idea! Kudos to support please
My suggestion is that threads that haven't had any activity for a set period of time (6 - 12 months) are locked to stop them being resurrected. If a thread hasn't been posted on for that length of time I think its safe to think that it is no longer of interest and more than likely more recent threads will have been posted with similar content.
This will help to keep the boards tidy, allow new discussions to develop and stop old information being brought to the fore.
This is primarily a suggestion for Social: General Discussion but could as easily be put to use on other boards too. The threads will still be there for people to search and refer to but no longer be able to be posted on
What do you think?
On the full desktop site, when you give a post kudos, the kudos button changes colour and gives a little tick symbol.
This means that people who are colour blind can see if they have given a post kudos or not.
However this is currently not the case on the mobile site. At the moment, it changes from black to grey.
Approximately 8% men and 0.5% women are affected by red-green colour blindness.
My idea is that we add a tick to the kudos button on the mobile site. This would help to make the mobile more accessible, as well making it more obvious to all members where they have awarded kudos.
I would imagine this is relatively easy to implement? But I may be wrong.
Hey there! I'm new here and thought of something I'd like to put across in hopes to benefit the community!
As we see all these security risks increasing, whether it be the NSA spying on us again or even new malware/viruses targetting us. I think it'd be great if giffgaff adopted an 'authenticator'.
What I mean by this is, is an app giving us a number that changes every so often or when we used the previous code or even a text for everytime we log in. This code is requested by giffgaff upon logging in to your account. What this does is that it gives it that extra layer of security incase your username and password is just not enough! (keyloggers I'm looking at you!).
I believe this would be quite useful as we have very important and sensitive information attached to our accounts such as our personal phone numbers and even ways to manage our loan repayments for phones (if you've opted to pay upfront then a monthly payment, to buy a phone from giffgaff).
I was just searching to see if an idea had been proposed before and noticed that without opening up each result you cannot tell what status the idea is:
My idea therefore is to have the status appear as well i.e. new idea, under consideration, etc. I can see this being useful for merging ideas and also to support similar ideas that are already proposed.
If you agree, please give your support.
The dedicated 4G page is great but the coverage checker only shows what is available now with no timeframe for when areas are likley to be updated.
1) I would like to see a 4G roll out by area plan with timeframe to get some view of when areas may get 4G coverage.
It seems that it is mainly London now but how long will it be before other areas get 4G? Is it months or years?
2) It would be nice if the coverage checker showed the recency of the coverage in a separate view so we could see it growing.
3) Also it would be nice to see a UK wide view rather than having to pan around at a quite zoomed in level (it says zoom in to see that layer).
Here's an idea for gg towers ,
When changes are " in the pipeline " ( or planned already ) why not have a " work in progress " section , where all imminent and planned changes / upgrades could be listed ( possibly in order of implementation expectancy ) , and updated as they progressed through the system ,
That way everyone would be " in the picture " and know what was going to change and perhaps more importantly WHEN ( not a hard and fast time , but an indication ) the changes were scheduled to take place ,
This would help to avoid a lot of frustration , and would also have the added benefit of people feeling that they were " kept in the loop " .
Many of us have now taken part in the very successful and fun approved helpers quiz.
I like a lot of people take the quizes when I have time. This means it can be months before getting a badge and moving on to the next level.
After a few months I have forgotten which quiz I have taken.
My idea is simple:
Implement an approved helper tick next to the quiz you have completed.
I would like to suggest that giffgaff delay launching 4G until they and O2 have sorted out the non-existent 2G/3G network.
Many areas have long been ignored and are lucky to even get a usable 2G signal let alone Edge or 3G, O2 and giffgaff are infamous for having the worst 2G/3G network coverage and they should learn to walk before they try to run.
While Nokia are not aiming these devices at the European market they have one key feature, they are dual SIM.
This would let giffgaff users either keep their old SIM for incoming calls (assuming it is PAYG) for a while (or have a work and personal number) or use a second SIM while roaming.
See http://www.bbc.co.uk/news/technology-26320552 for more info on the Nokia X series phones.
I have encountered the following
for the first time since I joined giffgaff I hit the internet usage limit on my goody bag, and promptly received the following text:
A quick heads up: Just so you know,
you have no data allowance left in
your goodybag, which expires on
xx/01/14. Your balance is xx.xx.
For sure I was "quick" to turn off the internet connection but this is by no means a "heads up". A heads up notification would be at 70% of the usage limit, maybe at 80%, and surely below 100%
As the notification SMS is already in place, send 1 more message at an earlier time.
Avoid that the giffgaff credit of members is eaten up accidentally.
PS Make sure to read giffgaff's Terms and Conditions, paragraphs 11.7-11.9 before you reply and/or submit your opinions, ideas, etc.
PS This idea has been created after some discussion in the Contribute part of the Forum. You can find this discussion here:
After starting the discussion in Contribute, I have seen that other members made similar comments before. Kudos to them as well.
Just a small change since a previous idea on the previous version of My giffgaff was turned down but this new proposal has a similar purpose to help members find their posts. The previous idea is here http://community.giffgaff.com/t5/Submit-Great-giff
The current script of 'Join the community' simply doesn't make sense if you have already joined and isn't very instructive of what it links to. New members often get lost and don't understand that there is a simple way to find their profile and thereby their previous community posts from their My giffgaff dashboard page.
So I propose this is changed to either show 'Join the community' only when they haven't posted in the community and 'Community profile and posts'' otherwise or if that's too difficult then simply replace the script to 'Community profile and posts'.
Very easy to do and I hope you agree
This is a problem I faced last month and thought may need addressing.
Basically when you change your profile badge theme, it is impossible to go back to the original theme! Also if you change the theme when you have approved helpers badges, you cant go back to showing your Helpers Badge ... The only way to do this is to earn the next badge and if you have hit a point where you have done all of them or all those you can do, you are a bit stuck!
I changed mine a while ago and was unhappy with it but could not find a way to go back to the normal one, so I simply had to untick the 'display your profile badge on your posts' box. But by doing this I could not display my kudos number, best answers or my helpers badge.
So my idea is simple. Is it possible to have few more theme options added so you can set it back to the orginal theme or to your helpers badge more easily.
Thanks for taking the time to read this and I understand this probably is not an issue that most people encounter but I do believe it is a flaw in the website and needs to be addressed at some point
Thank you from 'kung fu master' AlicePowell
If ive missed a trick and there is actually a way to do this please tell me, otherwise I just look a bit silly