Submit: Great giffgaff Ideas

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I think that being able to access the homepage when or if you run out of data and have no means of gaining Internet access would be a huge advantage to all giffgaff members.
This could be implemented after the new member has topped up and purchased a goodybag.
Most other networks allow this and it seems very logical considering the giffgaff logo.
The network can't be run by us or you if you're caught short with no way of accessing the topup page .
I've previously brought this up but was caught short once again a few days ago and tried the links that I was given and there is no way to access the online homepage to topup . So I was forced to drive to the library, which is rather a pain considering it must have only cost a few kb's to complete the transaction.
Has anyone else found this a problem?
If you think this is a good idea please support me and requote me . Thanks again

Keep the 4g offer bag

Status: New Idea
by kathleen414 ‎20-12-2014 21:27 - edited ‎20-12-2014 22:00

From the 13th of January 2015, it will not be possible to purchase, queue or recur a 4G offer goodybag.


If you wish to keep using a 4G goodybag with the same allowance, you'll be able to purchase it at the normal, non-discounted, price.


If you are recurring a 4G offer goodybag come the 12th of January 2015, you will keep on recurring this 4G goodybag, but it will be charged at the normal, non-discounted price for any recurrence from the 13th of January 2015 onward.


 I think it would a great idea to extend the offer bag to a permanent deal 

It's a fair price and more and more people are getting 4g phones 

It's also a way to keep people on a reasonably priced capped instead of the unlimited deals

As it's a good offer price with a good data  allowance 


If you agree please give support with a kudos





Phone Number Pricing Tool

Status: New Idea
by bertiebat ‎05-12-2014 20:46 - edited ‎09-12-2014 20:48

I think it's time for giffgaff to provide a more helpful method of checking what charges will be made for ALL types of phone calls and texts by creating a number checker tool.


This could be available both on the website and the giffgaff app.




The pricing pages contain a lot of information on checking the first few characters of the number to see what type of number is being dialed and sometimes even tables of exceptions and differing rates on the prices and what pricing models will be used.  


They are not the easiest pages to navigate and I'd prefer that a standardised output giving all the current information for ALL types of numbers be developed.   

For instance most people have the idea that all numbers begining with 07 are ALL standard UK mobile numbers but in fact it depends on the next 1 or 5 chars as to whether they are special numbers charged at non inclusive higher credit only rates.   Eg. Numbers beginning with 070 are personal numbers charged at 50p and a range of other 07.... are non mobiles which are charged at 20p for calls and 8p per text.


There are even some '01' prefixed numbers which aren't part of the normal landlines number but are Channel Islands or IOM numbers which are charged at international prices.




This type of analysis is much better suited to be done by a computer rather than a human eye so I propose an automated tool to do this job instead.  :smileyhappy:


This tool could be added to the existing giffgaff app as well as available on the website.


For a full analysis please refer to my thread in contribute.




blank price tool 118118.png


blank price tool nm07.png

Once this tool has been set up for online use in including availability on the giffgaff app it might also be nice to have a non data option (for those without internet access) by providing this by text.


Simply text PRICE followed by the number to 43430 and giffgaff could use this tool to return a suitably formatted text by providing the same information as the online form.   Obviously this is for a later date once the online version has been sorted, but no harm in also mentioning it in this idea as a future expansion.


A further expansion could be to select the country calling from (by default this would be the UK).


So far I can't find a reason why this couldn't be developed (just a case of rationalising the existing numbers into their component parts and creating a table linking to using the existing expansion tables where needed).





Simple to use tool for those that need costing information without having to analyse the complicated pricing structures.


Much more professional looking than the existing pages.


Simpler to update (no website maintenance required when pricing is updated).


Helpful tool for those helping on the forum and agents to ensure that they are giving accurate help on pricing issues.


So if you would like to see this happen then please add your vote using the kudos button. :smileyhappy:


Giffgaff to giffgaff should be free when abroad

Change £5 goodybag

Status: New Idea
by sholi on ‎18-01-2015 16:46

I propose that giffgaff get rid of the 20mb in the £5 goodybag, and put some more texts/minutes in.

It does not make sense: if someone is going to use the net, then s/he will want/need more then 20mbs. this means that the goodybag must have been designed for people who cant/dont use the net on their phone, so why include 20mbs of data.  



If you think this is a good idea then please support it by kudoing it

O2 priority

Status: New Idea
by danieljjones on ‎13-01-2015 07:16
Giffgaff members should have access to O2 priority
Ok so this should be an easy one to implement and quite worthwhile too. Today I helped a new GG user register and activate the new SIM card. From memory, on the very first page it asks for the name, with a pretty stern warning to think carefully as this cannot be changed in the future!

Even though I'm a seasoned giffgaffer, it was not immediately obvious to either of us whether it was expecting the inputting of the users real name, or a made up username.

So as it could not be changed later, we decided to play safe and enter her real full name. Only then did it become fairly clear that it must be the latter required as it threw an error due to us entering forename and family name separated by a space. Spaces are not allowed in that entry, so it would not accept the input.

So we changed the entry to a single word username, which was accepted. As we progressed through the subsequent pages it then did ask for real name and address etc. So it all becomes clear, though somewhat after the event.

My idea is to simply add some more guidance text to that pretty bare first page of registration to take away the doubt. It should explain precisely what it is expecting ie a one piece made up user id/login name and password. It should also advise that this username will be subsequently publicly visible on any future community discussion posts etc. it could also advise that real full name etc. will be entered on subsequent pages of the process but that will not be published anywhere.

It just needs a bit more detailed help text on that early sim activation/registration page so that the GG user experience at this very early stage is improved. There should be no need to find out by trial and error just what input it requires.

Hope that's clear, it's tricky to explain here but I think anyone who has gone through that process recently will know what I'm alluding to.

Please kudos top left if you agree with this simple idea proposal.

Thank you.

Introduce an £8 4G goodybag

Status: New Idea
by zexpe on ‎06-01-2015 19:00

Giffgaff, I think you've got your pricing strategy all wrong. You should be encouraging me to use your service more and thus make me pay a little bit more. 99% of my bill comes from data usage on my smartphone and at present I find it much cheaper to use your 4G network on pay-as-you-go where it costs me about £6.50 a month (for about 500 MB use), but the problem with pay-as-you-go is that I become acutely aware that every time I use data I'm paying for it, so will often chose to delay accessing the internet until I'm on wifi for free data. Now this means you are encouraging me to use your network less and pay you less, when you should really be offering an advance payment deal that is just a bit more than I'm currently spending that offers a bit more than I currently get, which will encourage me to pay you more. Unfortunately, the lowest 4G price point is £12 a month which is substantially higher than what I'm currently paying and hence you're not likely to sign me up for it. Really, there needs to be something around the £8 price mark that offers a small amount of minutes, texts and at least 500 MB of data to tempt me to pay that little extra a month.

A Kudo can't be removed on mobile version of the site!

Status: New Idea
by prawlin ‎09-01-2015 15:02 - edited ‎09-01-2015 17:57
Today I accidentally kudoed a post which I really really REALLY did not agree with at all. I was just trying to view who on earth could have possibly kudoed it, but accidentally, I hit the wrong adjacent 'add kudo' icon button. Yikes!!

I believe there should be a way of unkudoing a post that I have just kudoed in error. Presumably by just hitting the same kudo icon again to toggle its state back to being not kudoed. Or maybe add another button to cancel a given kudo?

I feel sure I'm not the first to have accidentally added a kudo completely unintentionally. It is easily done. Especially so when using a touch screen device. One has to be MEGA careful just where to touch whilst scrolling up and down!!

UPDATE: thanks for the heads up. I did search for previous ideas, but apparently missed this
So I will leave this idea here as a pointer to the other one from 2 years ago! I suggest to kudos both, if you agree. Maybe we can accelerate the 'being considered' process? Thanks to blackfive460!

A benificial idea to any members (like myself) who live in rural areas and have difficulty with signal. A booster box, like the vodaphone or EE boosters, which connect to your wifi box and brings signal to your house. This would massively save the hassle of going to the window every 10 minutes to check if that message you typed out an hour ago has actually sent!! 

This probably wouldn't benefit any city people, but it would certainly do us rural folks some benefits if you could give it some Kudos!


Bank of Giff Gaff

Status: New Idea
by adeymars on ‎30-12-2014 14:42

Here’s a thought.

We all know that any goody bag unused call, data and texts are lost at the month end, even I have done this on a £7.50 GG with loads of everything left over.

I'm not sad or anxious that this is lost because I have the best value Mobile service and support on planet earth. So I will gladly renew my GG when it expires.

However, I would like to see my unused allowance BANKED for any Giff Gaff user to draw into should they fall short during the month unexpectedly towards the latter period of their goody bag month. Perhaps the value of each item, data - minutes- texts could be allocated points values and be drawn as points so the requesting user could allocate only what they need. This would be on the proviso that a goody bag was purchased at the usual expiry date so as not to encourage abuse.

This would also generate more Giff Gaff activity during that month Calls, texts, data in and out thus increasing Giff Gaff profits. Nothing lost, everything to gain.

Three seems to be winning hands down with new ideas at the moment! I can get reduced rate on my Three sim only plan for 084 and 087 numbers at 5p/min.


These numbers are unavoidable because of extensive usage by commercial firms and government offices. Any reduction in rates for Top Ups would be a winner for GiffGaff. Better still, make them inclusive in Goody Bags.


Pic'N'Mix Goodybag

Status: New Idea
by turtletom100 on ‎17-01-2015 05:18
So I have read someone else's idea and this has lead to me think of this. I have had a quick look through and can't find this but here we go.

I don't know if this could ever be implemented but as the name states Pic'N'Mix Goodybag what about selecting your own wants/needs and you pay for what you select (I suppose a bit like a restaurant menu aswell) obviously we woukd need to think about pricing structures but for example have options for each part of the goodybag:

60 Minutes
100 Minutes
200 Minutes
300 Minutes
500 Minutes

(So you would choose one or 2 of these so if you wanted say 400 minutes toy can select 300 and 100. These woukd all be Individually priced)

100 Texts
200 Texts
500 Texts
Unlimited Texts

(Again you would select 1 of these as there would be no reason to select 2)

Unlimited (Not Tetherable)

Again you select what you want and the unlimited is not tetherable, so if you wanted to tether alot you could buy 2/3 5GB but these would cost you substantially more.

Maybe even have the option to add other bits such as international calling

30 minutes
60 minutes
100 minutes

then when you come to buy a goodybag you can change what you receive. Maybe make it a minimum spend of 7.50 or something but could have say 60 minutes that would cost £1 unlimited texts that would cost £5 and 1gb of data that costs £2 so £8.

Then the next month could say well I know I going away on a business trip for a week and will call family and friends more often so will need more minutes and data but not as many texts so would buy

500 minutes £6 and 5gb of data for £6 but no texts so £12

like I said above the pricing structure would need to be figured out but let's have your thoughts and kudos.

EU Roaming Goodybag

Status: New Idea
by franbollo on ‎06-11-2014 11:24
It would be good to have a goodybad with mb and minutes to spend abroad

International Goodybags..

Status: New Idea
by davehills on ‎23-01-2015 13:32

How about adding an "International Goodybag" to your list of offerings?

It would obviously cost more than the equivalent UK Goodybag but would offer cheaper call rates for those holidaying abroad. International call rates would need to be on a par with whatever the local PAYG offering is (Maybe slightly more, for convenience) and UK call rates could remain as-is. 


Useful for those going on holiday or frequent travellers.

Hi there just to let people know I am not stupid I'm just starting to get on a bit and as we get older things get more complicated!!!, and changing to giffgaff i must confess has been a challenge , regersting sim ......I got my top up voucher entered code got a welcome text great. Now I want a bundle set up a account log in at this stage I'm thinking this is great

now after working out I need a goodie bag I click the goodie bag i want and nothing happening then I see that the goodie bag is in basket, I couldn't proceed, so I went on to the forum and found out i had to buy air time then buy goodie bag I mean come on ..

A......would it not make sense to tell people to click on the air time when topping up with voucher I had no instructions with the sim

B......why do we have to buy air time first ? Wouldn't it be easier just to be able to buy a goodie bag? or if you want air time then buy air time

C......why can't we have a repeat goodie bag with a voucher? I am very wary about giving my bank details on line so don't do it call me old fashioned if you like lol 

I Just think the whole thing could be a lot simpler .

Now I'm sorted I think it's great thanks

p's still going to get my son to top up for me until I get used to it lol

make Giffgaff sim cards trio

Status: New Idea
by amylathan69 on ‎21-12-2014 05:52
Making Giffgaff Sim cards trio will be ALOT easier for every one so 1 Sim card fits all phones
No fussing about what you need or if you have Bought the wrong Sim.

Please Kudos if you think this is a good idea :smileyhappy:

Airtime Credit Auto Payment

Status: New Idea
by darhys94 on ‎03-01-2015 04:19
So, for once this is something which has been troubling me for some time, and may be beneficial for other giffgaff users.

Me, my mother and brother are all on giffgaff thanks to my recruiting. Their method of payment for goodybags is by topping up airtime Credit and then going through the whole process of selecting that they would like the payment to be a deduction from their airtime yadayadaya.

You see we're living in the year 2015, in what I would call the convenience age. My problem is this method isn't very convenient.

Giffgaff gives the.option to make goodybags recurring, however this feature is only available for card payments.

My giffgaff idea, is the option to choose what payment option you would prefer for payment to be completed, whether it be card (maybe in the future PayPal) but most importantly (and the point of this thread) to allow the option to recur goodybags with the payment option of airtime Credit.

A one time click online would allow those who aren't so computer savvy or able to have computer access often, to simply just use a coupon of some sort to top up their phone and due to the automated recurring goodybags feature, the rest would be sorted.

So what are your opinions fellow giffgaffers?

*My shortcoming was having enough for two top ups on my airtime Credit, however due the recurring nature, making a card payment, which left me kind of sore. If the feature were available I would have been a happier bunny boxing day last year. *

A penny of airtime credit per 10 unused minutes

Status: New Idea
by mdanyal ‎22-11-2014 15:38 - edited ‎22-11-2014 15:55

Right so i was looking at giffgaff's uk rates and found that:


Calls to other UK mobiles, landlines (starting 01, 02, 03): 10p per minute


Many of us purchase goodybags and sometimes end up not even using half of our minutes which just end up going to waste. I was thinking why not give customers a penny back as airtime credit for every 10 minutes that they didn't use in that month? It would obviously not apply to the unlimted minute goodybags but it would make giffgaff a much more intresting and unique network. Whos with me? Anyone else like this idea?


I'm new to both giffgaff and the whole message board/forum thing, so forgive me if this has been covered already, but I'd like to suggest that - as with airtime credit for calls and texts - why not scrap the expiry time on the gigabags? Why not work it so that the gigabag lasts until the user has used up all of their data allowance, rather than simply expiring after a month?
This would be helpful to lighter data users, who might take 2/3 months to use-up their allowance.

If you like the sound of this, why not get on-board!

Thanks :smileyhappy:

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