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Place restrictions on ‘unlimited

Status: New Idea
by lord_childe on ‎12-09-2014 16:56

We often hear that the majority are suffering because of the actions of a minority - poor speeds and the like.


So put conditions on the use of unlimited goodybags: kick out those who consume astronomical amounts of data (over 100GB+), and throttle the speeds of those who use 30GB+. Individuals who abuse the system don’t deserve any favours.


Technically, it would no longer be unlimited if there were restrictions. Giffgaff could change unlimited to ‘unfathomable goodybag’ or ‘ill-defined goodybag’… anything that changes the current definition of ‘unlimited’


I’m certainly not calling for unlimited deals to be scrapped. I use 5-10GB pm, which is perfectly acceptable, but if speeds are slow due to the actions of a few then their unlimited use should be restricted.



Status: New Idea
by scobster on ‎05-09-2014 21:02

what about we can exchange our payback money and save it up in exchange for a mobile phone from giff gaff


Private Message Notification Counter in Site Menu Bar

Status: New Idea
by liverpoolsno9 ‎28-08-2014 20:14 - edited ‎28-08-2014 21:50



I quite often miss private messages while friends are online, either because I dont notice they are there, or haven't received an email in time. I propose we add a notification counter on the top toolbar of the site (see picture) that shows the amount of PMs you have, and that goes to your private message box when clicked. Thank you for the consideration.


I know theres a notification in my settings, but it doesn't catch the eye, and plus located at the top you can see if you have a PM and how many regardless of where you are on the site. This is for the desktop version of the site, since the mobile app has a similar function already in place.

As we can all see, a lot of people are unhappy about the current situation with data on goodybags being reduced, in particular the £12 goodybag losing unlimited data, and in all liklihood, feel that 3GB is not good enough.


I'm sure that the most unhappy people are similar to myself, people who prioritise data over minutes and texts.

For this reason, I suggest an alternative £12 goodybag, with reduced minutes from "Option 1" (which increased minutes to 500)


I propose a £12 goodybag option where:

Data: Unlimited Data remains (At the very least gives a 5GB allowance)

Texts: Unlimited

Minutes: 200/300


giffgaff needs to realise that not all customers require excessive minutes and as this referendum is showing, prefer data instead.


Please Kudos this idea if you prioritise data over minutes :smileyhappy:


DIY Goodybag

Status: New Idea
by sh3ll3y1983 on ‎14-09-2014 19:00
Why don't you have a DIY goodybag.
You get to choose what you want from it...
You get give options in each category...
Each one will be priced different so the price of your goodybag is unique to you.
The reason I am suggesting this is purely because I don't really use a lot of minutes or texts it's mainly about the data. So because I want a goodybag with higher data packages I have to have higher minutes and texts which is never use.

Let me know what you all think 😋

P.s be gentle it's my first idea 😆

Make giffgaff community zero rated for all members

Status: Not For Us
by alicepowell ‎12-08-2014 16:53 - edited ‎12-08-2014 17:07

Its just come to my attention that is only zero rated for some members, but not all.


As you can imagine, I wasnt to impressed to find this out!


If you DO NOT have credit on your account, your browsing on is FREE


If you DO have credit (or an active goodybag), you are charged to access either in credit or from your data allowance.


Why are some members given this charge when others are not?




So my idea is simple ... make zero rated for everyone, not just a select few.


Thanks for reading, and as ever please show support with a "kudo"

Status: Not For Us

Hey all,


This idea has been set to 'Not for Us'. As per Alex's post on this thread ( the Community is currently free rated but as external elements work their way into the forums, this may interrupt member experience with no data or credit.


Thanks for submitting an Idea. 



original-1.pngAfter the recent consultation over goodybags the new ones are above.
I think although I'm happy with the new £15 unlimited data goodybag it should be open to everyone not just existing members as this will deter new members joining and separate members which is not what giffgaff are about

No segregation of the membership


If you agree please support this idea



 Link to statement


How about a day pass Gigabag

Status: New Idea
by kevinr on ‎01-09-2014 12:30
I'm sure many people with dongles or a MiFi would love these. If you could buy a reasonable amount of data for a quid say. Valid for a 24 hour period. Great for a day out with the wifi only gadgets.

Got the email tonight about goodybag changes.. thought great, better deals for us all.. until i read the email.

This had been asked many times, the currently consulation regarding changes will only affect the "£12+ bags.


GiffGaff seriously now need to review their £5 and £7.50 bags as the competion are offering better deals.

Like ASDA (now EE): £5 for 100 mins, 2000text and 100MB data and then standard PAYG rates 8p/min, 4p/text and 5p/mb data, compare this to giffgaff: £5 for 60+ mins, 300 text and 20mb data then at 10p/min, 6p/text and 2p/mb until bag ends, then data is 20p for first 20mb per day and then 20p per 1MB... it doesn't compare.

ASDA also do a £5 top up, giffgaff don't.

3 (three) are offering 3,2,1 on PAYG (3p/min, 2p/text and 1p/MB data)

I saw another provider offer a 30 day 100mins, 150 text and 500MB for £5 via their monthly bag style option (no contract).


The forum is a great place, people are being rewarded by GiffGaff to answer the same old question which has been asked thousands of times before and most answers are available in the Help section of the site.

Then there are agents to answer their questions as well.

Won't be popular, How about eliminating a lot of the forums payment costs to members and use the money to offer better all round bags from the entry level up by being more competive. 


Also, how about adding a £5 topup option and reduce the free calls to 30 or 45 days, thus reducing the PAYG standard rates to be more competive with three and ASDA and Sainsbury's.


The way things are looking, the cheaper goodybags are no longer competive and even the PAYG rates are looking a tad more expensive that others.


Time for a total review?





Finding a Way to change usernames

Status: New Idea
by shanzbedlas on ‎07-09-2014 17:43

Now I understand that everything on here works on usernames and what not but I think that giffgaff should work on a way for a user to be able to change there username if only once. I have seen all of the other suggestions like this been added to the ideas vault but seeing that there just been an update the the ask an agent and there's getting goodybag changes I think its time to see this come to light again.


maybe a reasoned argument via an agent, to allow someone who has chosen an unsuitable username to be able to change it once only


What I propose is that we implement a way to change a username if only once, my reasons for suggesting this are outlined here:

  1. Many user's choose a name that is related to there personal name's they may not know that they will be involved in the community.
  2. In my case my account was set up by my mam when I was 17, since then I turned 18 and became active in the community stuck with this stupid username (that I used to use for gaming and got trolled a lot etc) that I didn't choose.
  3. A lot of people outgrow there username or pick one that can be misconstrued.
  4. Many users just dont like there username.

As much as I am aware that Lithium technically doesn't allow name changes I still think it is time for this to make a new rising. I am unsure as the technicality's of this and that changing the system may be a bit drastic but perhaps we can put up a poll for alternate systems as I am sure they will have many other benefits, not just permitting a name to be changed.


For now the only way I can see to change the username but keep the number would be to collect my payback port my number out paying to activate a sim on a PAYG network. Then porting back and making a new account. This is frankly ridiculous.  Every other network and forum petmits these changes, if giffgaff wants to keep on top of the curve it will have to get with the demands of the people

How about a completely new and different pricing strategy? Here's my proposal - it's a very rough idea, so bear with me: 


Pick 'n' Mix: 


Choose the amount of minutes you want. eg.: 

250 minutes 

500 minutes 

750 minutes 

1000 minutes 


 - or whatever might be appropriate amounts 


Then choose the amount of texts you want, eg.: 

200 texts 

400 texts 

600 texts 

800 texts 

1000 texts 


- or whatever might me appropriate 


Then finally choose how much data you need, eg.: 







- or what ever. 


Each "portion" is priced individually. If you choose to have two "portions" (minutes+texts, minutes+data, texts+data) you get a small discount; if you choose to have all three (minutes+texts+data), you get a slightly bigger discount. 


Just a thought. 




Add report button to ideas board

Status: New Idea
by n4tz ‎06-09-2014 08:55 - edited ‎08-09-2014 19:28
Unlike the rest of the boards, there isn't a report button on the ideas boards. I know the comments will be read by educators eventually however there's no option to report inappropriate content in the interim

Edit: just to add, this is for the mobile site as it's already available on the full site - thanks @darrenpainter for pointing this out:smileyhappy: Also it's worth taking this opportunity to clarify that this is to report the replies to the OP as it's already possible to report the OPs themselves. Thanks for your support so far. Nat

Where's option 4 - No Change.

Status: New Idea
by charlie_shaw on ‎13-08-2014 03:54

Effectivley we are being asked to vote on 3 options neither of us want,


We re-occur the £12 Goody bag every month. Its irrevant that we don't use less than 3GB of data.


We signed up to GiffGaff, in order to be able to use unlimited data, if we required it, and in the knowelge it would be available if we needed it.


Now to get the same you are proposing £20, which is £8 per month extra, or £16 a month extra with my wifes goodybag.


I don't think so. If these changes go ahead, with an undemocratic vote, ie no option 4 ( No change), then my wife and I will be forced, YES forced to leave, and probably move to all you can eat on 3.


We signed up, believing in how GiffGaff's business model runs. Now it appears you are becomming as bad as the big boys, and going to ride rough shod over your members.


I suggest including option 4 NO CHANGE, and see how many members vote for that option.


I suspect you, will not take notice, and if that's the case my wife and I will be off to the other operator.



Ok we can all set best answer.


but how about removing useless repeating posts and posts where the users has obviously not read the question and just posted something for the sake of kudos.




how about when a best answer is set it moves directly under the question. i know you can press the hyperlink to go to the best answer, and some times its interesting to read the entire thread.


But somes times question - answer is the best way, cutting the dross



So after reading and also commenting on Community Consultation I have now decided on posting my little own option and idea.


Option 4 My idea for massive improvemtns on GoddyBags


To have a new goody bag called mix it match it goodybag. Giving the cusotmer the freedome of choice. Want minuits? Ok move the slider option to selected amount of mins wanted starting from 50 min to 100 to 300 to 500 to 750 to 1000 to 4000 to unlimited ok, happy? Bagged it.


Next now move slider up to select amount of text you want. Use same sort of methords above.


And then repeate for data being say no data at all being 0 being dissabled and only wifi access only.

then a range from 100mb to 300 to 500 to 1 gb to 5 gb to 10 gb to unlimited.


This way the customer can get exctly what they want via a much wider range giving the customer the fredom of choise on all areas.


The prices would varie depending on what a user has decided to put together based on calls, text and internet.



Having such a goodybag like the idea above would see a lot more customers sticking around and also more customers moving over to GiffGaff giving customers more choice and ways to use their phone and to keep things to what a customer likes. Having many goodybags are indeed good or packages with other networks but when you start changing things around people also start moving to other networks.


Using my idea and option I believe most people on here would actualy like somthing like this depending on prices however given the fact of current packages you have with the goodybags you can actually work around prices currently take some of it away and split it up into segments and actualy come up with many more options for customers.


Just my 2 cents and feedback and idea for improvements.


Choosing our own worthy causes.

Status: New Idea
by shellydradio on ‎05-09-2014 07:55

I would like to suggest that we can choose our own worthy causes to support with the Payback scheme.


This can include Charities and Non-Profit CICs.


I am trying to raise money for Chelmsford Community Radio. I would really like my payback to go to them. 

I'm sure there are members of the Giff Gaff family who would like to be able to support their own worthy causes rather than have to choose from a shortlist.


It should work a bit like Easy Fundraising. The worthy causes can register and then members can choose them from a drop down list. 


There are so many local groups and causes that could benefit from Giff Gaff. Why must we stick with national ones.


Usage Summary

Status: New Idea
by enchantedsun on ‎25-08-2014 23:14

You might have noticed that at the bottom of gg e-mails there is a message which states "To help you pick the goodybag that suits you best, we've jotted down your recent usage below. You will also be able to see this information at any time by logging into 'My giffgaff' and clicking the personalised link from your newsfeed."


You can get there in My giffgaff by clicking on the "here" link at the bottom shown below:


Screenshot from 2014-08-22 21:53:57.png



What you get when you click it looks something like this:


Screenshot from 2014-08-23 21:33:14.png



The issue with this:


Giffgaff points out that this is there so we can make a better more informed decision as to what Goodybag is right for us. However, the Usage Summary consists also of non-goodybagable Mins and Texts such as international calls and texts. Mixing Goodybagable statistics with Non-Goodybagable statistics does not allow us to make a very informed decision as to what Goodybag to use at all!


Perhaps this is another good reason to support getting Call and Text History available to logged in giffgaffers, or perhaps showing total "normal" Mins and Text and then the total non-goodybagable Calls and Texts separately within the Usage Summary would be a good in-between step.


Either which way this needs to be changed if we are to be able to use the Usage Summary as intended.


Kudos please if you agree :smileyhappy:

Love to hear your comments! ^^



Credit for the images goes to @trevor476 .


"You cannot have two active SIMs"

Status: We’re Looking Into It
by figment_uk ‎04-07-2014 13:37 - edited ‎05-07-2014 20:40

Considering that many people now have multiple devices and therefore need multiple SIM cards, I feel that the SIM activation pages are very unhelpful and need to be more user friendly and intuitive, thereby improving the member experience.


As it stands right now, a member with an existing SIM entering an activation code whilst logged/logging into their account is greeted by the SIM Replacement (SIM swap) page, with the very unhelpful statement:


"You cannot have two active SIMs. Activating a new SIM will deactivate your current SIM." 


The member then has the option of continuing with a SIM swap, or backing out of the process. This results in members doing SIM swaps when they really wanted to change their number or register a second SIM, or backing out and not knowing where to go from here. This does nothing for the overall member experience, and causes members to become confused or frustrated by the whole process, and possibly them spending ages searching the knowledgebase or asking in the community.


The idea

I feel that this process could be much improved with a little modification to the current process flow, so that when an existing member enters the activation code from a new SIM they are presented with a series of option buttons or links, each taking or guiding them towards the correct path


For example


 I want to: Action
Move my number to a new SIM  Starts SIM swap procedure
Activate a replacement SIM  Explanation before starting SIM activation
Activate an extra SIM for another phone/device  Instructions to activate SIM on a new account
Change my number whilst keeping the same account  Instructions to change number via agents
Have an additional SIM on the same number  Explain this is not possible and give alternatives




  • Better overall member experience
  • Reduction in erroneous SIM activations, therefore reduction in cancellation requests
  • Reduction in Help & Support and agent questions relating to SIM activations


If you would like to see this idea implemented, please support it by clicking the Untitled-1.png button at the top-left of the idea

Status: We’re Looking Into It
Simple Idea for great benefit, this is brilliantly laid out - thanks Figment and everyone who supported it. This idea has preliminary gone pass our Head of Member Experience and our Member Experience change champion. Next steps is to be scoped as a project and prioritised. Thanks again. Nice One.

Call&text history online

Status: New Idea
by mynamea on ‎06-09-2014 22:57
I guess it would help considerably if we could go over a call and text history via our Giffgaff account, which simply indicates a date of a call or text, a phone number used, duration and the cost. Giffgaff,on the other hand, emails us the summary for a particular time period, but I do not find it sufficient enough.What if a rate is inaccurate or GG to GG calls charged when shouldn't. A call history will simply eliminate all the doubts and help us trace mischarges. By the way the leading virtual mvno networks such as lebara,lycamobile, vectone, delight mobile and so on are already offering this feature.why not Giffgaff? Comments are welcome

£15 &£18 goodybag

Status: New Idea
by khalil337 on ‎06-09-2014 11:40
The difference is 1500 mins oñly £3 difference
I think £15 goodybag should at least offer 1000 mins

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