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radable

Ask an agent - SAVE the text/info if I type something wrong. Please.

Status: New Idea
by radable ‎21-10-2014 01:02 - edited ‎31-10-2014 07:58

The title is self-explanatory. When something goes wrong with the infamous form - please save my text. Don't waste my time. Don't make me furious.

My patience fizzed out last night when I spent time carefuly filling in all boxes (most of which were irrelevant to my query), then clicked...

...only to be presented with this useless result:

 

 problems creating your incident.gif

 

"There were problems"

What problems?

What should I do?

Should I try again?

Should I try something different?

 And all my input text erased. Why?

 

Mind boggles. Enough has been written here about Ask an Agent form, to the point it really seems giffgaff doesn't want us to contact agents that much. Please prove it  wrong. (Oh, maybe they are on PAYG contract, who knows. That would be an irony indeed...)

 

So, just make the form remember the user's input. It's not difficult*. I could probably code it in 30mins.

And if the form gives me a hint what to do next, double points!

 

* EDIT: I noticed the idea about Changing the iPhone5C colour-selection button to the correct hue of the actual handset. Idea having been accepted. it's turned out it's not an easy thing to do. Change a colour of a button. Oh dear. Is there hope?

 

(Yes, the form already has JavaScript checks in place, for correct dates etc.... great, but this all goes literary out "of the window" with the above message.)


PS: I do realize we don't want members to inundate
Agents with all sorts of requests. Common sense.
But this troublesome form of ours is a single point of contact for some major account issues. And there are better ways of making this work. I am only happy to help in fact.
We won't let you sleep on your Which laurels, giffgaff. We are the boss :smileywink:

Since the £10 Goodybag was changed the £7.50 doesn’t seem the value it was and the £5 looks even worse so I bring this suggestion.

 

£5.00 Goodybag

  •                                  80 UK minutes
  •                                  Unlimited UK texts
  •                                  40 MB Internet
  •                                  Free to giffgaff numbers

£7.50 Goodybag

  •                                  250 UK minutes
  •                                  Unlimited UK texts
  •                                  500 MB Internet
  •                                  Free to giffgaff numbers

 

Now the £10 plus tariffs offer over double the £7.50 so I think this is perfectly reasonable as most will opt for an extra £2.50 for double minutes/data.

 

Currenty Goodybags

 

http://giffgaff.com/goodybags

samuelsparrow

Family Account

Status: New Idea
by samuelsparrow on ‎04-10-2014 09:07
I'd like the ability to manage my families GiffGaff accounts from one dashboard.

This idea comes in several related parts.

 

Firstly, I understand the call price information when roaming is being revamped because the call price information shown for some parts of Europe is incorrect. That being so, the revamp seems to present a suitable opportunity to split the "international calls" and "roaming prices" information on to two separate pages. Perhaps retain http://giffgaff.com/index/international for the international prices and create a new page at http://giffgaff.com/index/roaming for the roaming prices. This will reduce the on-page clutter. Most people are interested in one topic or the other, rarely both at the same time.

 

Secondly, the Goodybags, Blackberry Goodybags and Gigabags pages each have a common navigation bar along the top of the page. I am now suggesting that a similar "UK Rates", "International Rates" and "Roaming Rates" navigation bar also be added across the top of the respective pages to link them together.

 

Thirdly, the heading "International SIM Card" seems to suggest that in order to make international calls, a separate or specific type of SIM card is required. This is not the case, but that isn't explained anywhere.

 

 

Idea Issue Tracker

 

 

hcovell

Subscribe to a Forum

Status: New Idea
by hcovell on ‎29-10-2014 11:00

Morning Everyone,

 

I have an idea regarding subscriptions on the community.

 

Problem

 

I like to keep up to date with the 'News and Announcements' (and to a certain extent to the 'Contribute forum') section so I don't miss anything,  but would prefer not to have to check it each day!

 

Yesterday I therefore went on to the news section and under 'board options' found a 'subscribe' button. Great, I thought!!......until I woke up this morning to hundreds of emails about all the replies to the '4g for everyone' post and any other replies across the whole news section! :smileyhappy:

 

Solution

 

It'd be great if giffgaff could introduce a way to subscribe to new threads in a section e.g. news. without getting notified for replies to existing threads as well.

 

All the best,

Hannah

 

Spoiler
Options available at the moment are:

  1. Check the section everyday to check you don't miss anything! Obviously the easist solution, but can be time consuming, or I simply forget!
  2. Subscribe, as I did, to the forum and wake up to 100s of Emails with all the replies.
  3. I've just found this option in my 'preferences' : to only get nofications for the first post in any topic.subscriptions.png

    Still doesn't quite solve the problem though, as I'd still like to receive notifications of replies on certain other threads that I've subscribed to!
  4. I think you can subscribe to an 'rss' feed but I really have no idea how that works and would prefer to keep it simple!

 

 

I am guessing that the increase of these types of help requests are originating from the http://giffgaff.com/phones pages. Most of these types of messages seem to be along the lines of "Can you tell me when XXX will be available to order" which does not really seem to be appropriate for the Help & Support forum (Or rather, it's taking up a lot of space in that forum).

 

Could I suggest that we have a special sub-forum in Help & Support or a completely new forum for these handset related questions which would leave the Help & Support forum to be for it's main use of helping people get their handset or phone service working again.

 

Just an idea - feel free to shout down in flames (I'll just make a voodoo doll of you all and stick pins in it when you do :smileywink: )

As I vary what Goodybag I buy, I always have credit. What I find annoying is that without any warning, money comes off of this credit. I had a nuisance call the other day and decided to send them a text, after I had sent the text it deducted 8p off my credit. I have also made 0800 calls inbetween Goodybags and been charged. Although it seems like a small thing, when you go under a £1.00 you cannot make it up with a voucher, and you end up losing out.

tearza

helping the community

Status: New Idea
by tearza on ‎29-10-2014 08:35

I dunno if this has been said but i think that only giffgaff members with active sims and phones should be allowed to help out in the community, recieve payback and be apart of the whole service and not non giffgaffers,

 

sorry if i sound mean i just think it is only fair, If they wants the perks they should be full members

 

 

Thanks

3axis

giffgaff 4G Coverage map needs improvement

Status: New Idea
by 3axis on ‎29-10-2014 08:38

It is very difficult to see the 4G coverage unless you type a post code for each place, if you enter a post code and then zoom out, it says "Please zoom in to view this layer" and this is hardly zoomed out at all.

 

Please modify it to allow the choice at the top layer (and preferably all layers). Or add a view of the whole of the UK.

 

Also, a view of the future expansion coloured by time would be excellent.

 

There is hardly any point in being on a 4G plan if you can't use it.

redemtion

Email alerts for phones back in stock.

Status: New Idea
by redemtion on ‎22-10-2014 05:14
I have seen as i'm sure many of you have in the Help & Support section an increasing number of posts asking when a certain phone will be back in stock, none of us can give anyone a certain time or date because unfortunately we don't have that information for other members of the community who are wanting to buy a phone and finding that it is out stock, who then end up frustrated when they're having to check every day for when it's back in. Having had a look i can't see any form of option for people who want to be alerted when a phone is back in stock so that is what i propose, this is a common option on most websites when stock of a certain item is not available and i am quite surprised that GiffGaff don't already have this, it's such a simple little thing that would help people out a lot and save them time. I know a few people will have emails from GiffGaff turned off so might be an idea also to just have a little warning telling them to turn them on if they want to receive an email when the phone is back in stock.
salfordian

Incentives to have auto top-up enabled

Status: New Idea
by salfordian on ‎26-10-2014 13:12

GiffGaff keeps pushing customers to have auto top-up switched on but doesn’t offer any incentives to do it.  My current package runs out on the 28th but I won’t be buying another until weekend when I need it so I will be saving month this month…..

 

My idea is to offer customers who have the auto top-up enabled a 10 or 20% saving on the Goodybag they purchase……..this leave GiffGaff making more in the long run and customers saving a bit too

GiffGaff needs to consider the following:

 

A goodybag has 5GB + 500 minutes + Unlimited texts for £15, so is it possible for Ipad / Android tablets users to access a Gigabag with 5GB + (convert 500 minutes & Unlimited Texts to additional ?GB)

 

Obviously the immediate way is to buy the £15 for 5GB or £18 for Unlimited Data and NOT use the minutes/ texts!

Note: Unlimited is NOT Unlimited on any network

 

Whereas £7.50 only provides 1GB!

 

Look forward to receiving comments about this?

I have a nanoSIM in an iPad.

 

This is my first month, so I bought a £5 gigabag (500MB data)

  • because I had no idea how much data I use, and when WiFi is available I use that. WiFi usually gives a much quicker download speed than 3G, GPRS etc. 
  • As we now have the option to buy a new bundle as soon as the current (active) one is depleted if wanted.
  • I am entitled to free giffgaff-giffgaff calls/texts but cannot use either as the iPad is data-only and doesn't make calls.

As I have just over a week to go before my gigabag expires, I decided to check my recommended plan.

 

Initially, I was on the goodybag page when I clicked on the link. There is a choice of options to estimate possible usage, where you indicate your typical type of usage:

  • Social usage (facebook/twitter/etcetera)
  • emails
  • Apps
  • video
  • music

At an estimate of 175MB, it recommended the £7.50, £10 or £12 goodybags for me.

 

Starting from the link on the gigabag page brought me to the same page, and although I indicated slightly different usage, it still estimated my usage as 375MB but offered me the £10, £12 or £15 goodybags. ALL assumed I would need a call & text usage. NONE recommended the gigabags (£5 - 500MB; £7.50 - 1GB).

 

As I am a DATA-ONLY user, NONE of these goodybags are appropriate for me with an estimate of under 500MB usage in a month, but nowhere is there a suggestion of a data-only plan recommended.

 

  • My idea is this - put a link to estimate usage for tablet or dongle or iPad plan. 
  • Then, recommend a gigabag appropriate for usage
  • IF usage is estimated as over 500MB, then include £7.50 -1GB gigabag; or £12 or £15 limited data goodybag

This would help new members better understand what is available for them; former users of the £12.50 gigabag would immediately see that the £12 goodybag (3GB) and £15 goodybag (5GB) were also available to use, and fewer members would get so frustrated by the change in gigabags that they think of leaving.

 

Jes

A service has recently been launched to allow deaf and hard of hearing to make phone calls from a smartphone. However the prefixes needed: 18000, 18001 and 18002 are not supported by GiffGaff. why not support them? Would be great to finally be able to do something as simple as call a taxi while out or even contact emergency services if need be. Further information on this service can be found at: http://ngts.org.uk
Other networks support it so why not GiffGaff?
Status: Working On It

Hey guys, I'm just updating this idea to "working on it", because as Geoff (aka aende) has said, it's currently in testing. Good work all.

It is time to update the GigaBags so they are more inline with GoodyBags.

 

People who own tablets do not want to pay for minutes and texts, they want a data only package that is priced accordingly, GigaBags are being somewhat neglected considering all of the recent changes to GoodyBags.

 

The 1GB GigaBag is an example of how data only can be priced at less.

 

 

gimspang

Volunteering for GG

Status: New Idea
by gimspang on ‎20-10-2014 13:19
This is a network run by and for the community, but we also need trained personnel. We could have volunteers working a few hours a week with some basic training on very specific tasks, to ease paid employees workload, gain experience, improve CV, keep active and get an even better network, without GG taking on too much risk.
rooster250

4g to be same tariffs we have now.

Status: New Idea
by rooster250 on ‎06-10-2014 00:12
Looking at tariffs on giffgaff at the moment well they suck. Please keep them the same for your existing customers.
3 who I'd rather not join are doing 4g unlimited text n data plus 200 minutes for £15 monthly contract.
ian011

Create a Help and Support Archive for out of date information

Status: New Idea
by ian011 ‎17-10-2014 12:40 - edited ‎18-10-2014 22:45

Large numbers of people continue to repost out of date information in Help and Support, presumably after making a search.

 

Search results continue to return ever larger amounts of out of date information with no warning of its currency or usefulness.

 

A previous idea to set the default time limit for search results to either six months or one year was overwhelmingly rejected by the community.

 

Perhaps a Help and Support Archive should be created and threads with out of date information moved into it?

 

Candidate threads already include those which:

  • list old call prices which changed in 2011 or 2012
  • tell people to send a message to 2020 to get internet settings
  • list old APN data
  • claim that calls to CI and IoM are inclusive
  • tell members to contact an agent for a VAT receipt
  • mention that goodybags cannot be renewed early
  • mention prefixes such as 081 and 089 which no longer exist.

On 26 June 2015 the call price for all calls to 084, 087, 09 and 118 numbers will change. At a stroke, that will render obsolete many thousands of threads mentioning the old call prices.

 

 

Idea Issue Tracker

 

 

Hi all,

 

Giffgaff are being very coy about when 4G will be rolled out exactly. This is frustrating for anyone not in the 4G trial but whose goodybag expires at the beginning of November, and might wonder whether to get a 3G goodybag or hold out for a 4G one. 

 

So it would be really great if Giffgaff could offer a free 4G upgrade to anyone with a 3G goodybag, during the initial month of permenant 4G rollout.  This is a short term idea but I think worthwhile - it will give people greater certainty to people, especially given the lack of answers we are getting on when exactly 4G wil happen.  

 

Please kudos if you agree. This would need to happen relatively quickly if it's going to work. Thanks for reading :smileyhappy:

deanljbirch

Service to 43430

Status: New Idea
by deanljbirch on ‎16-10-2014 20:05
Earlier today I was browsing YouTube on my mobile when it started playing up. Like a cat without a fiddle I was tune-less.

So I thought I'll pop on to giffgaff to check the service in my area and after 5 long minutes I realised that it wouldn't possibly work due to the fact of why I was actually checking the service.

So it got me thinking that giffgaff should set-up a service to check the service around you via text by texting the word SERVICE followed by the first part of your post code to 43430 (possibly an additional number to text from a non-giffgaff number).

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