3 who I'd rather not join are doing 4g unlimited text n data plus 200 minutes for £15 monthly contract.
Other networks support it so why not GiffGaff?
100 contacts is not always enough. Think I have nearly 50 on my phones memory so if my phones breaks, I've lost 50 contacts. I've had other sim cards, in the past, that had a capacity for 200 contacts so why so fw with giffgaff?
Just wondered I have noticed the ONLY way to find out whether the GIffGaff team are developing new ideas is actually on individual 'Great Ideas' posts? Is it possible for a quick link to be created whereby users can check on ALL current ideas that are being discussed, working on and a approximate month/year when it will be each one will be made available (last one could only be shown if the idea is possible?)
If you agree with this please provide 'Kudos' to show your support
Thanks in advance
It would be easier to buy a goodybag when you top up your phone, when using a top up voucher, through the top up phone option. instead it has to be done online.
giffgaff recently amended the various goodybag, goodybag with BIS and gigabag product offerings.
The £12.50 (3GB) gigabag has been withdrawn.
Upon arriving at the gigabags page with the intention of buying the old £12.50 gigabag again and seeing only the £7.50 (500MB) and £10.00 (1GB) options listed, my first thought would be to leave giffgaff and swap to another network.
In order to retain customers, this page should have a short piece of text explaining the £12.50 (3GB) gigabag has been withdrawn and direct members to look at the £12 goodybag product. This has the same amount of data for 50p per month less cost.
This is basic marketing practice. It's easier to retain existing customers than to find new ones.
Edit: As suggested below, it could also mention the 5GB for £15 goodybag there as well.
|Idea Issue Tracker|
I believe that giffgaff should put its contract for courier services (currently being poorly delivered by UKMail) out to pitch.
my research it would appear that a significant proportion of our community have experienced considerable inconvenience resulting from giffgaff's use of UKMail as a courier - myself included. Their service is very poor. My own experience of having a driver not attempt delivery, a parcel 'going missing', spending hours on the phone on hold to the UKMail office who promise to call you back but never do... sadly does not seem uncommon.
Quite simply, there are a wealth of other couriers in a very competitive market for delivery services. Giffgaff should take advantage of this and invite pitches from other suppliers.
Enough is enough
I don't know if this has been posted before, but I was just wondering whether its possible if giffgaff can give the option to pay for top up using paypal. they give payback via paypal, but it would be good if paypal was an option for payment for top up
What do you guys think?
It seems that there are many people clamouring for more data, and insofar as this is economically viable, this would be good -- the better giffgaff is able to compete with other networks, the more we shall all benefit.
I should like to suggest an extra product aimed at a minority market -- those of us who do not, for whatever reason, need a data allowance. This may, for instance, be because we only own "feature phones", or because we are housebound and therefore use our own wi-fi for Internet access.
Each month my data allowance is unused. I use my phone mainly for texts and occassional calls, both incoming and outgoing. On the £5 hokey- incoming calls boost my
OK, using giffgaff is actually a bit of a pain if you are travelling abroad for any length of time (particularly outside of Europe).
The issue is that, even if you have a current goody bag, the call costs come from the top up 'fund' on your account. Overseas charges are high (especially outside of Europe) so if you use your phone even moderately you may need to make multiple top ups.
This is where the problem kicks in.
1. The first few top ups seem to work
2. After that, giffgaff apply a restriction to your account as a 'fraud prevention' measure
3. Further top ups are unsuccesful with a "bank declined" message being shown
4. The message also suggests you try alternative cards to pay for the top up but, because it is a giffgaff block on your account, all alternative cards are rejected with the same "bank declined" message.
5. This is very unhelpful as it may cause you to contact your bank (as I did) and ask them why they are declining the transactions only to find that no transactions are being passed on to the bank!
6. The restiriction seems impossible to lift; if you contact the agents (as I did) you are told to "get a friend to buy a voucher and send you the code", which is a laughably inadequate response.
7. The restiriction may continue after you return to the UK, which means that you cannot text back to people overseas for several days until giffgaff get around to resetting your account.
All in all, this is pretty unsatisfactory.
A simple solution would be to copy the sort of approach taken by many companies when in similar positions; merely ping an email to the email address linked to the account asking the user to log in and confirm the tranactions are legit. Or even modify the message to tell the user to contact giffgaff and confirm the top up attempts are bona fide transactions.
That way the restriction could be lifted and the user could happily make calls / send texts while abroad.
Addressing this will greatly improve the experience of giffgaff users when abroad as it will let them do things such as check calls / messages on their usual number and avoid them having to purchase a local PAYG SIM in the country they are visiting.
Its a pet hate for everybody and annoying we have to pay for this service, years back this was free on all networks ...mind you dont know how many years i going back
Its just unfair at if "giff gaff" made it free to listen to voicemail it would be a big thumbs up and better value & respect from everyone
So sort it out "giff gaff" please
I think giffgaff should make it that you can buy a goodybag with your airtime credit
on the same number that you top up with a voucher. ( like other networks do )
The reasons are: 1. its easier than logging on
2. some people dont have internet phones so its a massive pain to log on
especially when you are on the go.
It should be something like: press 1 for £5 goody bag press 2 for £10 goodybag e.t.c.
so if you want giffgaff to do this please KUDOS this post
Lyca are currently offering:
Unlimited 4g internet
All for £15
I know they’ll be people who say Lyca have terrible customer service, reception, it’s not unlimited, they don’t offer payback etc. etc.
However, I just don’t believe GiffGaff represents the best deal for new customers anymore.
Yes, we get payback – however, to new customers or people not willing to use the forums it’s not a real incentive – they’ll go with price first and foremost.
On top of this is the fact that Lyca offer ‘unlimited’ 4g...GiffGaffs 4g planned usage limits are pitiful in comparison.
I remember when GiffGaff offered unlimited internet on a £10 goodybag! When all this was fields...
Come on GiffGaff...it’s hard for us to sell you to friends and family when they can see better deals elsewhere...
How about matching 3 mobile PAGY prices 3p calls, 2p SMS, 1p MB on Hokey Cokey goodybag after allowance has been used. Great way for Giffgaff to get back into the competitive price market
It would be great if the unlimited data goodybags could have a limited tethering allowance so that we can have some tethering ability. This should be set at a usable amount like the 4gb offered by Three for their unlimited data tarrifs or higher. That way if you need to dial in using the laptop or tablet for work or watching a film with friends a few times a month, it's still possible without opening up tethering to the abuse that unlimited tethering invites.