" if i already added my goody bag and its went on ican i still add the blackberry Bolton"
The question pasted above is typical of those posted on the Help & Support forum and in view of that my proposal for the Ideas Board is that the web page advertising goodybags ( “Our offer) should be changed. This is because it gives misleading and confusing information to newcomers and others who don’t understand the BlackBerry Add-on.
On this page http://giffgaff.com/goodybags and below the list of the goodybags offered it states,
- For £2.50 extra a month get this Add-on to access BlackBerry Services. If you have a BlackBerry 10 handset then you do not need this add-on.
Note: The BlackBerry Add-on is available combined with all goodybags but not gigabags."
This would be more accurate if it stated,
“The BlackBerry Add-on is available combined with all goodybags in the BlackBerry Plan range, but not gigabags”
It would be even better if it were changed to :
Get the BlackBerry Plan for all devices below the BB10 ::
For £2.50 extra buy the BlackBerry Plan which combines a goodybag with the Add-on to access BlackBerry services. If you have a BlackBerry 10 handset then you do not need the combined BB Plan goodybag.
Also, at the moment if someone clicks on “more info” they see the following:
“If you have a BlackBerry 10 device, you get access to these services automatically, but you will need to have a mobile Internet allowance. If you have an older device, you will need to purchase a BlackBerry add-on for £2.50 at the same time as you buy a goodybag in order to get access to BlackBerry services.
Note: The BlackBerry Add-on is available combined with all goodybags apart from data-only gigabags.”
This information implies that the Add-on has to be purchased separately, which is no longer possible. At no point is there any mention of the BlackBerry Plan. On the right hand side of this web page there is another list of the goodybags/gigabags offered, but nothing to show that they are not combined with the Add-on as they are with the BlackBerry Plan. Little wonder that when a newcomer buys a goodybag for their BlackBerry they make the wrong choice, discover they have no internet, and get frustrated and annoyed. So this page needs to be re-worked as well.
Feel free to support or criticise my idea.
As giffgaff's financial year end is just finished, I think it is a good time to propose this idea. This is "the network run by you", apparently. Perhaps it would be a good idea for giffgaff to publish their annual accounts to the community.
I feel this would be a great thing, since ultimately it reinforces the idea that we are all stakeholders. It's obvious that there are many members who are quite passionate about giffgaff, this would only serve to bolster that.
I see no reason why giffgaff's accounts couldn't be posted on here, at the same time as lodging accounts at Companies House.
your thoughts guys?
all the best
Post copied from forum, with amendments.
When I was first investigating giffgaff, I looked straight at 'Our Offer' - 'Prices'. Under prices I only saw pay as you go prices on an individual call basis There is no mention under this heading of price packages (which giffgaff call goodybags) and so I decided that giffgafft was not suitable for me. It was only when my son told me about goodybags, that I started researching further and found them in the previous menu, not under 'prices'.
My points are two fold:
1. I had no idea what goodybags were and even if I had spotted them, would not have looked there as I was looking for the cost of making calls which I expected to find under 'Prices'. I understand goodybags are explained in the adverts, but I have never seen any and not everyone watches TV adverts. Some people, as I did, may get to giffgaff through recommendation, and we don't want to put them off.
2. Goodybags or packages as I had expected to find are very much a part of the pricing and should be in the 'Prices' sector there or there should be a link to them there with an explanation of what they are: price packages. Not everyone knows that giffgaff price packages are called goodybags. The offer which appears under 'Our Offer' - 'Prices' is very restricted. It needs to be enlarged and clarified to encompass goodybags.
A long time ago (must be at least 2 years ago) giffgaff offered unlimited everything.....calls, texts the lot.
Since then, a number of mobile companies have launched 'unlimited' calls on 30 day contracts, and now that giffgaff has more customers then should this goodybag be reviewed?
Obviously 30 day contracts require credit checks, and a majority of people fail these for 1 reason or another but the market must be available for other networks to offer these packages.
The downside is that giffgaff have to pay 02 for the data, calls and texts but giffgaff are probably already doing this for the giffgaff to giffgaff calls.
It used to cost £25 for the goodybag. Could the cost stay the same and remain competative?
I'm not sure that 20MB a day is enough in this day and age, 20p per 20MB is OK but 20p per MB after that is extortion.
I dont use my phone often enough to warrant buying goody bags. But when I use it I want to use it with a limit hanging over my head.
Why not a fairer method, something like Three which is simply priced per MB with no cut off point
Obviously it would need pricing so not to devoid the point of a goody bag. That way I can pay for what I use at a fair price.
So this idea was born tonight whilst in the help forum trying to help someone sort out there free video calls to another giffgaffer when to my amazement I found out that most members do not even realise that when they top up, as well as getting 3 months worth of free calls and texts to other giffgaffers, you also get free video calls to other giffgaff users.
Now the reason I think that not many people know about this is because most of the phones sold over here in the UK, with the exclusion of a few brands, do not come with video calling built in as standard.
A lot of Chinese phones all use this feature as standard which is where I've used and tested the video calling and I can say is pretty good and no need for Skype!
So what I'm suggesting is that the phones sold by giffgaff, obviously the ones with the capability, have video calling built in as a standard feature out of the box.
This way the giffgaff user gets to use the full potential of there phone on giffgaff and might even become a deal breaker when other suppliers fail to offer this feature!
So simple but effective, don't you think?Edited early on as @mary_r_t pointed out it's out of giffgaffs control with some supplies or could prove expensive so maybe if GG can't offer it in all the phones they sell then maybe they could use the phones that do support it by offering such devices and pushing there free video calling feature. And also stock more phones that support this feature. After all it's still the same idea!
I think it would be a good idea if members' responses to queries were randomly checked for quality as it seems to be a case of 'just post anything' in the hope of geting payback.
Where responses are of repeatedly low quality maybe the member needs to be restricted from certain boards for a time.
For example, how does telling someone to text srttings to 2020 help them if the initial problem was a SIM that won't activate.
Also I have seen responses that just say 'don't know'.
When you run out off data text and min the following goodybag should be avaliable as an add on.
Goodybag extra when you run out off inclusive Text min and data on a goodybag
Unlimted Text £5.00
Unlimited data 5.00 capped at 5GB
500MB Data £2.50
Special numbers Goodybag
100 min £2.50
500 min £5.00
1000 Min £10.00
Tethering only goodybag
Also they are actually capped at 1gb per hour or 3gb per day, and are not actually unlimited.
So if the internet you use is capped why cant we use it as we please. We should be able to use it in our mobile or to tether it upto 1gb/3gb per hour/day. When weve used upto the cap our internet goes off till the next hour/day.
Or why not even have a tethering add on like the blackberry add on.
When ordering a sim to be sent to someone else, there is this message at the end just before the send button.
By clicking the Send it button, you confirm you have permission to send this SIM.
At this point you will have already typed in the details and selected the address and so given the time invested I think people will click send anyway. I think it would be better if earlier on the page - after the friend's name in fact, there is the question
Has your friend given you permission to send them a sim?
If yes, then the address field etc can be completed. If NO, then a message suggesting they ask before continuing as giff gaff don't want to send out unsolicited mail or spam your friends.OR waste the earths resources for that matter.
It would be a small HTML change, but probably save a lot of wasted sims and postage,
How about it?
i know someone may have mentioned this before but hey. me and my mom use giffgaff for our internet, we use the 3Gb gigabag in a mifi device as im sure many others do too. the problem with this is that you can't activate another gigabag after the the first one has ran out which leaves us without internet for about a week and a half could the option to renew a gigabag after it has ran out be added' as this option obviously wont be needed for the phone goody bags it could be applied to the gigabags only OR alternatively could giffgaff make a new gigabag with a 5Gb data allowance. this was just a quick thought. thanks for reading and any replies to the post.
I have seen a few a few people asking in the forums recently about when a particular handset will become available in stock.
Currently, the HTC One and Samsung Galaxy Note 3 are out of stock. I think giffgaff should have an option for interested buyers to setup an email or text alert for the phones that go out of stock so members who decide to set the alerts are texted or emailed when the phone is back in stock if they are not in a hurry to look elsewhere.
It can only be good for business especially as more handsets are envisaged to be introduced. Currently we just tell members to keep checking the page but those impatient wont hang around really or maybe they will but it would just be simple and reassuring.
An ability to store some limited information for members could be useful, also...
These facilities could be linked to your phone in the way that reminders in sent in TXT/SMS form and or viewable via the APP or browser. Would behave like a personal SMS/TXT alert system.
Where some memorable information could be stored, perhaps relating to phone details, important numbers, a shopping list etc. The list could be endless.
The use here can be whatever you wish but if linked for SMS reminders/alerts could be very useful.
Similar to diary and useful for things such as Doctor or Dentist appointment or anything important really. Getting a TXT reminder could be very handy.
Yes, most have a calender on their phone, not everyone has this though. Call me old fashioned but I still used a diary.
Just an idea.
Dont know if it is possible contract wise, but what are the chances of giffgaff speeding up the rollout of 4G?
Three have pushed their rollout date further back until sometime in March, which is roughly the same time as giffgaff, and is currently 'still testing '.
Giffgaff's 4G network is technically already up and running, and if giffgaff can offer a good deal then it might entice a few of Three's customers over.
The only downside that i can see is Three's speeds on 3G is faster than giffgaff, but as someone that runs a phone on giffgaff and a phone on Three, i cant say that i notice a difference during peak periods.
The file upload max size to be upped a bit so we dont need resize n blur the pics.
If you support the idea pop ur reply below and plz kudo the idea to help it get the educators attention to up the uploading size limit
Pretty please with a cherry on top
With phones now being sold on giffgaff, I think there should be an option where for a set extra cost you can add on an "accessories pack" which would include screen protectors with your phone and/or a micro sd card or case . This would appeal to customers who are buying their new phone from giffgaff and would like their mobile phone accessories altogether at once. It would also mean giffgaff can make extra money from this
I have long wanted proper pay-as-you-go for data as well as calls and texts i.e. you buy some megabytes and use them without time restrictions, topping up automatically when they're used up. Up to now that has not been available in the UK, but now it is being offered by 3 and I'm seriously considering moving.
However 3 are missing a trick: they do not allow tethering. I cannot for the life of me see what the problem with tethering is if you are paying by the MB - why would the carrier care how you use what you are paying for? So if GiffGaff offered exactly what 3 are offering, even a little more pricy, but without the tethering restriction, I'd stay!
Yes I know that GiffGaff's goodybags offer a lower rate per GB, but this is theoretical and depends on actually using the exact amount every month. My usage is highly variable and I calculate that the 3 rate would actually work out much cheaper long term for me. Additionally, I do not have the worry of running out within the month.