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Re: Carry over remaining minutes

Status: Idea Vault
by zborgy on ‎18-07-2014 15:43

Obviously been discussed elewhere! but what abt doing what "Tesco's" do where your remaining minutes get carried over to the next few months! Imagine the customers GiffGaff would get from this feature!


Just a

Status: Idea Vault

So, those members who are active in the help forum on the full site may well have seen this image on the right hand side of the page:

Death of 2020




Its not doing enough!!!


The demise of 2020 was announced in this thread on the 15/4/14 ... but still members are helping out in the forum saying text 2020, over a week after the death of 2020, helpers should not be giving out dated information.


So what can we do to help stop wrong information being given to people who come looking for help?


  • put an announcement banner on the top of the forum on the mobile site, this was done for Earth Hour and often done to promote the ideas forum ... SO utilise the methods available to promote the fact 2020 is no longer the answer!
  • send EVERYONE a PM if logistically possible, and if not PM all members who have taken the bronze quizzes. 
  • make the current Announcement banner appear more often, across the whole site!



We shouldn't be seeing members giving out wrong and out dated information to members who need help!


So please show your support and lets get "The demise of 2020" visible


As always feedback is appreciated and please Kudos if you wish to support the idea


Thanks for reading

Alice Powell

Status: Idea Vault
24th May 2014: Hey folks, again on this - we'd already implemented the Idea before it was posted so I'm moving this to our Vault.



It would be good to be able to see your the usage statistics from itemised calls, texts and data for past months.

If you can display a usage graph too then seeing both the stats and graph would make it easier to decide whether to change goody bags to save money.




Status: Idea Vault

More Minutes On £12 Goodybag

Status: Idea Vault
by lifeishard2014 on ‎02-08-2014 08:53
Just a quick idea I don't know if it's been suggested before and if it has I do apologise but I couldn't find it well here is my proposal

£12 Goodybag 350 Minutes Unlimited Texts And Unlimited Data On 3g

I've seen other deals with other networks that are similar so just thought that this would b a good idea
Quick and short :smileywink:
Status: Idea Vault

Simcard delivery TIME

Status: Idea Vault
by mizan337 on ‎13-07-2014 00:38
A giffgaff sim takes at least 4-7working days to come and its tooo long. How about giffgaff offers a faster delivery. At the moment the 2nd class posting takes more than 4days but if they improve that to maybe 2 days and maximum 3days then it will be really good.
Status: Idea Vault

own goodybag

Status: Idea Vault
by mizan337 on ‎05-07-2014 16:27
It will be great if we can chose how many mins text and internet we want and the price is fixed by giffgaff. So if someone prefers more mins and less text and internet then they chose that if someone wants less mins more internet then they can do that aswell.
Who agress with me
This will be really great if we can chose our own goodybag
Status: Idea Vault

Being able to FREEZE airtime credit

Status: Idea Vault
by member444 on ‎26-07-2014 14:16

Being able to FREEZE airtime credit


Really convenient because saving up airtime credit to purchase next goodybag sometimes (for me, ALL the time) proves difficult after your goodybag expires (and it is not on the recurring option through bank account) and you accidentally use it up by making calls, texting or using mobile data. Also 


  1. People who want to use £5, £7.50 or £12 goodybag need to buy £10 or £15 voucher. Usually from this you may want to save up that airtime credit in order to use it to pay for the next goodybag purchase. This is especially useful to the younger (or any!) GiffGaff members since their parents may not give them extra money for top-up if the extra money from their airtime credit is used up by accident.
  2. Stops people from using up their emergency or saved up airtime credit accidentally right after their goodybag expires (because I'm sure this happens a lot)
  3. This option would give many GiffGaff members (especially the younger ones!) more choice, flexibility and freedom so that they can get the best out of GiffGaff

Just have a 'FREEZE airtime credit' tick box option on the My GiffGaff page (which can be unticked anytime!).


THANK YOU! :smileyhappy:

Status: Idea Vault


Status: Idea Vault
by hafizahbegum on ‎30-07-2014 21:55

I think giffgaff should create goodybags just for unlimited things for example

a goodybag just for unlimited texts.. for those who text but do not do any thing else, like me (I miss the £5 goodybag as that was unlimited texts which is only what i use)

similarly a goodgy bag just for unlimited calls and unlimited data.


In addition to this they could introduce a way to combine which ever two or three goodybags so you can mix and match your self.

Status: Idea Vault

Offer the Moto G phone

Status: Idea Vault
by ighaig on ‎05-08-2014 20:30

Best value for money smartphone on the market at the moment IMHO, sold by O2 why not GiffGaff?


Ian Haig

Status: Idea Vault

Proactive gg

Status: Idea Vault
by cps15966 on ‎22-07-2014 09:08

Hello there.


I don't know the internal workings of gg, but for a while now i have wondered whether gg focus on the right things internally, however in fairness, more recent months have shown that things are being done and openly advertised to it's community and customers.


Just an idea and this may be already done, but how about either monthly or quarterly, the posts are analysed and categorised to give focus on where gg should be looking to better things etc.


I looked into a recent section of posts (about 8 hours worth) and this is what i found.... Hpefully it shows something or gives someone some ideas, but to me this is the logical way forward in bettering the customer experience and resolve the more common problems, maybe in clearer guideance that would change monthly/quarterly depending on what issues there are in that period. Perhaps even when people are posting, just like they have to choose now say 'help & support' or 'tips & advice' and then a sub category?? Anyhow, this was my findings broadly......






Thepie chart shows the most common categories broken down and the idea would be that these are the ones to focus on.


Status: Idea Vault

name the goody bags

Status: Idea Vault
by lawarcbur79 on ‎30-07-2014 12:44

why not name the goodybags, heres my idea for names:


£5  hockey cockey (thats what it is called anyway)

£7.50 tango

£10 bhangra

£12 calypso

£15 disco

£20 salsa


all the above is names of dances so there is a link to why there called that, just think it could add a bit of fun and might be easier for some to have a name for there goodybag other than the price because it stands out a bit.

also to buy goodybags with your airtime credit texting the name of the goodybag you want then it's deducted from your airtime credit, this could also simplyfy things, cause it can be a bit of a hassle buying a goodybag with certain phones in certain places.


Status: Idea Vault

So, the title says it all really,


giffgaff already have members addresses and therefore our postcodes.


Scan for 4G availability and when a new postcode receives 4G, email members in that postcode to let them know they can now receive 4G (Phone and sim card allowing).


If scanning postcodes is too difficult to implement, then at the very least inform people when 4G arrives in their area.


Hopefully this will ensure the earliest uptake of 4G possible.


Thanks :smileyhappy: 

Status: Idea Vault

Here's my idea for those of us weith a second device which is mainly used on WiFi but gets occasional regular mobile use. How about adding a £2.50 Gigabag with 200MB data and then 2p per MB after that. At this price point I would be tempted to add sim cards to some of teh low mobile use devices in my household bring more revenue to GiffGaff that presently is being missed out on!

Status: Idea Vault

Misleading goodybag Statement

Status: Idea Vault
by jaymailsays on ‎11-07-2014 07:20 page is potentially misleading and does not comply with the ASA or OFT guidelines. All the goodybags falsly claim that upon purchase you will receive 3 months free gg2gg calls. The truth is a bit harsher. You will only receive those free calls providing you have or are about to top up using, card/cash/voucher. If you use Existing Airtime Credit to make a goodybag purchase and have not topped up or received payback in the last 3 months then sadly your free gg calls suspended whether or not you have an activated goodybag.
Simple Remedy is to remove the last line of text which falsly claims you will receive free gg2gg calls completely. Or (not ideal) insert the advice:- T&C apply.
I really love giffgaff and I do not wish to see it fall foul of the Authorities and being sanctioned for an unintentional advertisement wording, which unfortunately does not say what says on the bag.
Status: Idea Vault

make sections on the idea board

Status: Idea Vault
by seantad1999 on ‎14-07-2014 21:13
It would be a good idea if we made sections on the idea board such as, payback idea section, goodybags etc sections. Therefore it would be a lot more easy to access whether people have wrote these ideas before. Who agrees. Thankyou for reading! :smileyhappy:
Status: Idea Vault

Right now, call diverting only works with UK numbers. It would be great if GG allowed us to set up call diverting to any number. This would be very usefull especially while one is abroad for a "long" time. Let's imagine you are going to be in France for two months... As everybody knows, roaming charges are pretty high, so you get a "local" payg sim card with a good data allowance for your smartphone. What do you do with your gg sim card? Three options:

1) Leave it at home.

2) Put it on a spare phone and carry two phones with you.

3) Divert all calls to your local french number.


In my opinion,  option 1 is really bad, you will miss all your calls. Option 2 is a pretty uncomfortable. Option 3 is perfect, only one phone to carry and worry about, everyone in UK can reach me without having to know my french number and it's even cheaper than roaming (5p/min vs of 7p/min).

Status: Idea Vault
7th May 2014: This Idea is entering the Vault. This means at the time of posting it wasn't what our Community wanted, however we'd love for you to re-post it as circumstances change and most Ideas are before their time. Thanks for keeping us run by you.

username swap

Status: Idea Vault
by kathleen414 ‎19-05-2014 22:16 - edited ‎19-05-2014 22:27

Hi everyone yes it the crazy kath with another idea

Username swap ..
I understand from what I have read its because the name is linked to our accounts and payback etc..
And yes it does say it cant be changed when setting up the account but I like others just fill it in and and then its too late.

So maybe you could have a say 15 mins or something to change your username before your accounts got running

Or we have akin to sim swap
username swap
This would be allowed once in your accounts lifetime

Its seems crazy the only way is to start another account ..unless we can start a new account with a new name and all previous account is tied to the new name like when you change your number

Please post your thoughts for or against all welcomed


posted in contribute first

Status: Idea Vault
When i was on contact i use to get my mins and texts the ones that i didnt use put on to my next month it would be good if yous can fo that cause most of the time i hardly use them
Status: Idea Vault
This Idea is entering the Vault. This means at the time of posting it wasn't what our Community wanted, however we'd love for you to re-post it as circumstances change and most Ideas are before their time. Thanks for keeping us run by you.

Notification Bar

Status: Idea Vault
by hughnicholls on ‎28-05-2014 12:39

Hi there!


So basically I was on popular social networks such as facebook and twitter thinking how good their websites are and thought what about if giffgaff adopted a similar system?


What if there was something like this at the top of the page when you clicked on community?:





A system like this would save floods of emails, give instant notice when somthing happened and allow people to navigate the site with ease. Any thoughts?


Of course other things could be added such as a comments tab so you know when someone comments are this could all be merged into a tab with kudos and best solution

Status: Idea Vault

i have recently read through some threads talking of "text-in" goodybag purchasing. which i do believe to be a feasible concept, but surely adding goodybag purchase into the current top-up line would make the system much simpler as well as better for those in low to no coverage areas.

Status: Idea Vault

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