With the recent pricing update to calls and texts to other countries, and the fact that many cost less than the out of bag local prices, why not simply allow those calls and texts that fall below the threshold to come out of the goody bag allowance?
I realise that, right now, the ones that use gg to do foreign calling generate money on top of the GB, but have to wonder how many savvy users don't actually have other ways, that use either the data allowance or a call in service like Just Dial.
I have been with giffgaff for quite some time and use my phone very reguarly, however, I have friends who don't use their friends very reguarly, for exmple they might use 200MB, 15 Mins and 200 texts... as a result, it is not worth purchasing a goodybag for them.
I thought maybe giffgaff could offer a goodybag that DOESN'T expire. Of course, it would have to be less good vaue for money, but I think it would be very useful as it would be unique to giffgaff, not just better value than other networks, something they don't offer.
Anyone any development ideas for this or just think its rubbish?
I think The £12 Goodybag should have 500 minutes as well as the £10 one does because really all your payin with the extra £2 is unlimited internet and dont see how this will make them lose money because 500 mins are on the £10 goodybag anyways :? who agrees ?
Right, here goes; (awaiting all the expected repercussions).
Bearing in mind that giffgaff relies on the community to support it's members having problems/query's, which is the first port of call call for users experiencing problems, I am disappointed to see so many replies to members problems that are so badly written/composed/containing wrong information/spelling mistakes etc..
With the reputation of "our" network at risk, then surely there should be some form of qualifying criteria should apply, before you are allowed to respond in the Help and support section. Too many times have I seen posts along the lines of "yeh rubbish".
This type of reply is totally unacceptable, and creates a very bad impression to the original OP, who maybe posting for the first time, and needing help.
I acknowledge everyone makes typos, (myself included), but maybe just a fairly simple "test" to qualify you to post on the Help and support thread where the reputation of the network is at risk, is not too much to ask?
I have no objection to peeps posting drivel on the other areas of the community, but as far as the Help and support section, then this really does need to be sorted.
Hows about a goodwill gesture of £5 credit per outage ?
Nah thought not !! giffgaff would be bust in a fortnight.
Just might be nice to say " Oops Sorry "
Been fighting in the giffgaff corner since friday, but after todays ar5e , i'm off , simply had enough.
Don't worry though i won't be porting out. not that daft. i want my payback. " fair comment " i think
Ok with the new push for members to sell giffgaff to the public we need more up todate leaflets .
The one in spread giffgaff is not a great version
We need new downloadable offical giffgaff ones
new overseas offers
New £7.50 goodybag
Give the members the tools to promote giffgaff better
This would cost very little for the giffgaff team to set up
But would make a massive impact to the members
Ability to push giffgaff
Original idea posted in contribute.
It would be good to have an on-line statement on 'My Giffgaff' to show where your balance has been spent. At present we only see the amount left. At the end of a busy day this figure has reduced but we don't know how the money has been spent? Where else would you give a company money & not expect to know where it's gone? I personally had an issue where I knew the balance was incorrect & had to email agents twice to get it resolved, it would have been much easier if I could see exactly where it had been spent.
Most of my friends have different usage requirements, some use alot of minuites no texting, some use little minuites lots of data, others have no data lots of texts......etc etc
how about when buying a goodybag you select the "Shopping Bag" you then go to a page where you select minuites, text, data, and (perhaps picture messages) in the amounts you require
you then checkout and pay.......
I suggest that people are able to transfer points they have earned immediately into air time credit rather than having to wait until the payback period. But if they would like to transfer the money to cash then they must wait for the same period.
The logic behind this is that £10 (say) going straight back into giffgaff as air time credit costs giffgaff a lot less money than giving £10 away. Being able to transfer to air time credit at any time you have points would give an incentive to do this. As such giffgaff would generate more revenue and would thus have more money available to provide better / cheaper services. Whist also making it easier for everyone to get their payback points straight away. WIn - win.
A bit like apple does with iPod's I think it would be awesome if giffgaff sent out small discreet stickers with its sims as a small but rather clever little advertising tool. It would need to be reasonably small or maybe just a sticker of the letters gg thats about 1.5cm tall to go on your phone.
It would look on a phone roughly like this....
Tell me whether you prefer option 1 or 2 and thoughts on the idea
This idea was in this contribute discussion: http://community.giffgaff.com/t5/Contribute-Innova
This idea was redirected and to make this be considered you need to support this idea also http://community.giffgaff.com/t5/Submit-Great-giff
PEOPLE IN CONTRIBUTE SAID: They liked the idea, it was a clever but subtle advertising method in which could assist people in shifting sims by making the sticker on the phone a conversation starter. This idea was favoured among unexperienced sellers. I said that we could make the stickers optional or send one out in a pack of three sims instead of with every sim.
So, I barely use my minutes on my giffgaff. I just use my data and my texts.
This isn't a brand new idea, just an idea I don't think anyone has considered bringing to giffgaff yet.
So, there isn't a goodybag for me - as all of them have too many minutes and not enough data. I just settle on the £10, which is the cheapest goodybag which satisfies my data needs. Now, if the £7.50 had more internet (at least 750MB) and less minutes, I would buy that. But such a goodybag doesn't exist. Then I thought - what if you could build your own goodybags?
I think it'd be a great idea to choose how many minutes, text messages and data you'd get per month, and whether or not you wanted BlackBerru Services and then be able to get a guideline as to how much it'd cost, and if it you were OK with it, you could buy it (either one-off or have it recur)
This, I'm sure, would bring in some new customers who had previously considered giffgaff, but didn't find a goodybag suitable for them. I personally know many people who aren't moving to giffgaff, because there isn't this amount of minutes or that there's too much data, etc.
While this is not a new idea or suggestion requesting payment by PayPal. I can not see why this was not been offered.
Yes I do understand there is a fee for using PayPal (Somewhere between 2% to 4%), but is cost nothing to setup PayPal account or maintenance. Though a little work required to add to web site.
I am a trader and I have found a lot of customers with Emoney (Money from Ebay or other private sales) just wanting to make use of it. At the end of the day £10.00 top up by debt card would be 7p to 12p (card processing fee charged by bank) and PayPal would be 40p.
Also you will be surprised how many of my customer use it, even though they have credit/debt card accounts.
I've been a giffgaffer for only 2 weeks now, and believe when the servers go down us customers should recieve something for it. Although, GiffGaff is already cheap I just disagree how the servers will go down for about 3 hours and come back on like nothing has happened.
I would like to hear your opinions on this
I've often looked at the higher end goodybags as I could use a few extra minutes from time to time, but what puts me off (believe it or not) is the unlimited data.
Why is this a problem?
On unlimited data you can't tether legitimately on giffgaff.
Why not use a different goodybag?
The highest minutes you can currently get with limited (tetherable) data is 500, I have months where I could use more.
The option when buying any goodybag with unlimited data to opt out in favour of receiving a single gigabyte instead, that could then be tethered - sacrificing the unlimited data in favour of being able to tether.
What do you say community of gaffers?
I'm a big giffgaf fan & a happy user apart from the fact that on my recent trip to France, I ended up topping up around 80 GBP with in 7 days for using internet. I think, its high time that internet bundles are provided for havy users of internet while abroad. Thanks.