Obviously been discussed elewhere! but what abt doing what "Tesco's" do where your remaining minutes get carried over to the next few months! Imagine the customers GiffGaff would get from this feature!
Just a thought.com
It would be good to be able to see your the usage statistics from itemised calls, texts and data for past months.
If you can display a usage graph too then seeing both the stats and graph would make it easier to decide whether to change goody bags to save money.
I think giffgaff should create goodybags just for unlimited things for example
a goodybag just for unlimited texts.. for those who text but do not do any thing else, like me (I miss the £5 goodybag as that was unlimited texts which is only what i use)
similarly a goodgy bag just for unlimited calls and unlimited data.
In addition to this they could introduce a way to combine which ever two or three goodybags so you can mix and match your self.
Being able to FREEZE airtime credit
Really convenient because saving up airtime credit to purchase next goodybag sometimes (for me, ALL the time) proves difficult after your goodybag expires (and it is not on the recurring option through bank account) and you accidentally use it up by making calls, texting or using mobile data. Also
- People who want to use £5, £7.50 or £12 goodybag need to buy £10 or £15 voucher. Usually from this you may want to save up that airtime credit in order to use it to pay for the next goodybag purchase. This is especially useful to the younger (or any!) GiffGaff members since their parents may not give them extra money for top-up if the extra money from their airtime credit is used up by accident.
- Stops people from using up their emergency or saved up airtime credit accidentally right after their goodybag expires (because I'm sure this happens a lot)
- This option would give many GiffGaff members (especially the younger ones!) more choice, flexibility and freedom so that they can get the best out of GiffGaff
Just have a 'FREEZE airtime credit' tick box option on the My GiffGaff page (which can be unticked anytime!).
I don't know the internal workings of gg, but for a while now i have wondered whether gg focus on the right things internally, however in fairness, more recent months have shown that things are being done and openly advertised to it's community and customers.
Just an idea and this may be already done, but how about either monthly or quarterly, the posts are analysed and categorised to give focus on where gg should be looking to better things etc.
I looked into a recent section of posts (about 8 hours worth) and this is what i found.... Hpefully it shows something or gives someone some ideas, but to me this is the logical way forward in bettering the customer experience and resolve the more common problems, maybe in clearer guideance that would change monthly/quarterly depending on what issues there are in that period. Perhaps even when people are posting, just like they have to choose now say 'help & support' or 'tips & advice' and then a sub category?? Anyhow, this was my findings broadly......
Thepie chart shows the most common categories broken down and the idea would be that these are the ones to focus on.
why not name the goodybags, heres my idea for names:
£5 hockey cockey (thats what it is called anyway)
all the above is names of dances so there is a link to why there called that, just think it could add a bit of fun and might be easier for some to have a name for there goodybag other than the price because it stands out a bit.
also to buy goodybags with your airtime credit texting the name of the goodybag you want then it's deducted from your airtime credit, this could also simplyfy things, cause it can be a bit of a hassle buying a goodybag with certain phones in certain places.
So, those members who are active in the help forum on the full site may well have seen this image on the right hand side of the page:
Its not doing enough!!!
The demise of 2020 was announced in this thread on the 15/4/14 ... but still members are helping out in the forum saying text 2020, over a week after the death of 2020, helpers should not be giving out dated information.
So what can we do to help stop wrong information being given to people who come looking for help?
- put an announcement banner on the top of the forum on the mobile site, this was done for Earth Hour and often done to promote the ideas forum ... SO utilise the methods available to promote the fact 2020 is no longer the answer!
- send EVERYONE a PM if logistically possible, and if not PM all members who have taken the bronze quizzes.
- make the current Announcement banner appear more often, across the whole site!
PLEASE MAKE THE CHANGE VISIBLE!!!
We shouldn't be seeing members giving out wrong and out dated information to members who need help!
So please show your support and lets get "The demise of 2020" visible
As always feedback is appreciated and please Kudos if you wish to support the idea
Thanks for reading
A constant bugbear we all experience. LOST SIGNAL
I understand giffgaff piggyback on the O2 network.
Would it be possible to negotiate with other provider to use their networks when a signal is lost?
I know there would be a cost implication.
However it could be an opt in option.
How good would that be guys
I think that if you buy a goodybag say with unlimited internet, then you should be able to use it on any device or tethered.
After all my modern phone can use as much data as my laptop.
Though make it 3g only, good enough for most people, pay extra for 4g.
No more blocked sim, or annoyance that comes from wrongly barred and maybe loosing customers.
I was wondering if it would be great for business if giffgaff started to sell accessories for phones and tablets such as extra batteries, cases and covers, screen-protectors, chargers etc...
Apologies if this has been suggested but it didn't come up when I checked.
i have recently read through some threads talking of "text-in" goodybag purchasing. which i do believe to be a feasible concept, but surely adding goodybag purchase into the current top-up line would make the system much simpler as well as better for those in low to no coverage areas.
Simple Remedy is to remove the last line of text which falsly claims you will receive free gg2gg calls completely. Or (not ideal) insert the advice:- T&C apply.
I really love giffgaff and I do not wish to see it fall foul of the Authorities and being sanctioned for an unintentional advertisement wording, which unfortunately does not say what says on the bag.
Please could we have it how it used to be so we can see shortly after receiving the recruits email? This way it'll save people bothering the agents.
If you support the idea, please click on the kudos button.
Since giffgaff are now selling phones, it would be really cool to see a giffgaff branded 3G/(4G) dongle for use with gigabags being sold. This would be especially worthwhile because one doesn't have to go through the convoluted process of unlocking a dongle or going into an O2 store and buying one of theirs. I think that this could also attract many new customers too, because gigabags are a really cheap option for internet access.
Who agress with me
This will be really great if we can chose our own goodybag