Submit: Great giffgaff Ideas

The giffgaff new years  honours thread should be an annual event 

but should be expanded into catogories

 so all the fabulous work can be recognised 

these can be chosen by the community for the community

ie  contributor  or members  technical improvement

facebook  twitter off topic

there is many options

but it would be a nice way for giffgaff to say thank you

original idea

http://community.giffgaff.com/t5/Submit-Great-giffgaff-Ideas/Annual-giffgaff-new-years-honours-threa...

this was implemented and ran once but this year we only had the gaffta awards

i think we should have it again what do you think ?

its a member run event so if you want it again speak out 

A little known fact is that if you don't access your giffgaff voicemail for 60 days any customisation is lost (no pin, no personalised greeting etc) and you're not informed it has happened

If having gone to the trouble of setting these, to find if you did need to urgently check voicemail from another phone if would be very annoying to find you can't!

This is idea is very simple - once a PIN and/or a personalised greeting has been set - just leave it there without any time limits for it to be removed  

So i have been going through the voicemail menu (443) and on the main menu's final option it says "if you need help with voicemail press 1" I pressed one and it ended the call with the saying "Thanks for calling ta ra".

I was expecting help or a direction to the giffgaff commuinty, i take it is not a joke but an error. 

Could we have this fixed or have it direct you to the commuinty if help is required?

Hi all. I was just over in the middle tab up there checking out the blog, the new one from  handy giffgaff staffer valerie_86 but I don't really know who Valerie is. I pressume that she's part of the business / finance team because she's posted a few times on things of that nature.

I propose that the generic rank 'handy giffgaff staffer' be a little less used and something more appropriate to the role of the staffer be used to give a better idea of who's posting and what they do at giffgaff. I think that this would make it a little clearer especially in blogs. With staff numbers increasing there's less need for a generic rank these days.

How hard is it to do?

Not very hard I'd have thought

(Ok here goes I'm pretty sure this wont go anywhere like my other ideas but...)

I have a very simple idea about Ask an agent options which is encompassed in the title of this new idea^^.

Currently we have these options under Category on the first page:

- Mobile Services

- Goodybags and Payments

- Points and Payback

- Transfer you number

- Blackberry

The line above the options says this:

"Please give us as much information as possible. This will enable us to process your query quicker."

I've recently had two issues come up that aren't anything to do with those categories. For one i was forced to use one of the catergories and in the information field had to say to ignore the data I had put into the questions because it wasn't anything to do with my issue.

My solution is this:

- Mobile Services

- Goodybags and Payments

- Points and Payback

- Transfer you number

- Blackberry

- None of the above

The next page of the "None of the above" option could be a question box, an information box and 2 warnings. The first warning that this option is only for questions unrelated to the other categories. The second warning that choosing this option could mean the answer/solution takes longer as it would take longer to categorise the problem .

The question box is where you obviously put your question. This box could be linked to a search of the forums in much the same way as the search box on the ideas page has suggestions as you type.

If those suggestions don't answer your question then the information box below is for you to provide as much information as possible.

Thats it, what do you think?

EDITED due to suggestion.

I am happy and amazed to see so many ideas posted in which it is suggested that for one reason or another giffgaff/giffgaff community should be planting trees.

My suggestion is a simple one: why not offer a new Payback option that is towards a giffgaff fund specifically for tree planting?

As @helen_leigh suggested: a giffgaff wood to visit! Anyone?

The UK has a locked phone culture.

The giffgaff model features how to unlock phones on their site, so why not take it a stage further and offer dual sim phones for those wanting to keep a work sim in their phone, or use a local sim while out the country?

There are no shortage of dual sim versions of mobiles, its just you rarely see them in the UK due to network dominance in the supply of mobiles.

[Edit: Title Clearer]

This is a problem I faced last month and thought may need addressing. 

Basically when you change your profile badge theme, it is impossible to go back to the original theme! Also if you change the theme when you have approved helpers badges, you cant go back to showing your Helpers Badge ... The only way to do this is to earn the next badge and if you have hit a point where you have done all of them or all those you can do, you are a bit stuck!

I changed mine a while ago and was unhappy with it but could not find a way to go back to the normal one, so I simply had to untick the 'display your profile badge on your posts' box. But by doing this I could not display my kudos number, best answers or my helpers badge. 

So my idea is simple. Is it possible to have few more theme options added so you can set it back to the orginal theme or to your helpers badge more easily. 

Thanks for taking the time to read this and I understand this probably is not an issue that most people encounter but I do believe it is a flaw in the website and needs to be addressed at some point

Thank you from 'kung fu master' AlicePowell 

ps.
If ive missed a trick and there is actually a way to do this please tell me, otherwise I just look a bit silly

This idea is to enable member's who have reported their SIM as lost/stolen to do a SIM swap.

Currently if a member reports their SIM as lost/stolen they must wait for the replacement SIM and they cannot do a SIM swap.

In some cases the replacement SIMs are very late to arrive and some are even lost in the post.  It would be very convenient and more helpful if instead of having to wait for the official replacement SIM they could do a SIM swap with an unactivated SIM (either one they have lying around or one freshly ordered).

 This idea goes hand in hand with http://community.giffgaff.com/t5/Submit-Great-giffgaff-Ideas/Bar-my-phone-option/idi-p/9611764

Hi

*I originally posted in Contribute here: http://community.giffgaff.com/t5/Contribute-Innovation-Promotion/Subscribing-to-posts/m-p/11400833

I've had a hard time describing what I'm talking about, so please bare with me *

At the moment, you can either subscribe to indiviual threads, or in your settings you can tick an option to 'Subscribe to all threads you post in'.

This can be really useful, as you receive an email to notify you that someone has posted on that thread.

However, when you help out a lot on the Help forum, and you subscribe to several threads, your email inbox is soon full of emails - and the majority of these are about posts similar to your own, when people are trying to help the OP. 

For example, if I have suggested that the OP should enter some settings, I don't then need 12 emails to alert me other members are also suggesting that the OP should enter settings.

My idea: An option to subscribe only to replies from the OP on a thread

The only responses I really need to see are from the OP, whether they are answering a question by us, updating the situation, or letting us know that their problem is resolved.

This way, you would only receive an email when the OP posts on the thread, and not everyone else.

Instead of receiving 12 emails about entering settings, you might receive 1 email an hour later saying that the OP has replied to tell you that it has or hasn't worked.

Then you can go back to the thread and reply to them. I think this would be more efficient as there is less chance of the OP's reply being lost amongst everyone else's - and the OP's is probably the most important.

I'm not sure of the technical or cost implications of this idea, or even if it is physically possible, but I thought it would make using the community a lot easier

Thanks for taking the time to read this, and hopefully it was vaguely understandable

EDIT: Will23 commented on my post in Contribute here: http://community.giffgaff.com/t5/Contribute-Innovation-Promotion/Subscribing-to-posts/m-p/11466945#M...

His suggestion was that there could be a workaround if we could find a member who could/is prepared to work it out. It's all explained in his post. Unfortunately, I'm not capable Take a look at his post for more info by clicking on that link.

HD Voice gives a much higher quality voice connection when making calls. Although some in the community doubt if this is desirable or necessary (see other posts on HD voice), I would urge you to listen to what it's like yourself. Indeed, when I spoke with people at Tandberg (a company that specialises in telepresence / videoconference services) they said that improvements in voice quality far outweighed improvements in video quality when participants evaluated the overall quality of a call.

This has been implemented on Three, Orange, EE, and T-Mobile.

For more info, try Wikipedia, Wired, and Gizmodo.

I understand this can't be implemented until O2 implements it, but can we at least make the request? I'd certainly like to know how many other GiffGaffers would be intersted in having this capability on GiffGaff.

Heyy,

I was thinking about a idea that may change what 'run by us' means. 

Looking at the member experiance outage compensation had played a vital role in getting projects a head start. So i thought maybe every payback period, their can be a pot set up from us (the community) to contribute some payback towards the pot and the most popular ideas that are in the idea board, get. a second vote of prority (like that was done recently) and those people that contribute get exclusives on whats happening. 

I know your thinking giffgaff should do this anyway. But think maybe if we can get this pot to be successful how much difference would it make on pricings of various. 

Even a pound or 1p can go along way. to helping ideas come out of the shell. 

Its a far fetched idea but i might as put it out their. (i know their might be similar ideas out their)

All feedback is welcomed  

Hey.
So, as you probably know, giffgaff is going to be seeling phones. However, I thought it would be a good idea to sell MiFis (or tethering devices) as well.
I think that if giffgaff sold MiFis to promote their gigabags, they would see a lot more customers join for giffgaff's potential 'mobile broadband' market.

Just a simple idea, but I think it could really hit off.

[Edit: Title Clearer]

Following on from a forum thread on buying a giffgaff phone without a goodybag, t_will suggested I should propose something along these lines as an idea to gauge support, so here goes:

New users are currently guided to purchase a goodybag when buying a phone from giffgaff and opening an account. If they want to use their new phone without a goodybag and just want to use normal airtime balance on a PAYG basis from the outset, the way to do this is not indicated clearly during the purchase process, more than likely making them think that a goodybag purchase is compulsory when buying a phone from giffgaff.

It seems that it is already possible to circumvent this by opening a giffgaff account and activating a SIM with airtime balance first, and then purchasing the phone from giffgaff as an existing customer. However, as you can see, this would be a well hidden and more complicated option.

The proposal is therefore to offer buying a phone from giffgaff without a goodybag but with the usual activation topup requirement of airtime balance as an option during the phone purchasing process by default. Maybe there could be a "I would prefer to purchase my phone without a goodybag for PAYG use only" or similar wording tickbox a purchaser could use to switch out of the goodybag purchase option and towards activating with normal airtime balance instead.

This could be in smaller print, as the more popular option will probably be to buy a phone with a goodybag, but at least purchasers would benefit from being given a clear choice right from the start instead of perhaps later feeling they were tricked into buying a goodybag they did not want with their phone. Basically this would be more up front with the choices available from the outset.

If you agree, please vote for this idea.

There are currently Hot Ideas, Top Ideas, and New Ideas on the ideas board, but most of the Top Ideas have been implemented! That's all well and good, and shows how much GaffGaff listens... but wouldn't it be good for the Top Ideas to show top unimplemented ideas? Perhaps split off another tab for Realised Ideas?

On the about us page or somewhere it'd be cool to see an embedded Google Streetview map of the giffgaff offices.

The Business photos page has a section on getting started and even has a list of verified photographers that can be employed to complete the task. Who wouldn't want to go for a wander around the cafeteria?

Pros

It's cool and not very common.

Cons

It doesn't really serve much purpose beyond the cool/novelty/interest factor.

Cost

Yes it probably costs money.

I have seen a few a few people asking in the forums recently about when a particular handset will become available in stock.

Currently, the HTC One and Samsung Galaxy Note 3 are out of stock. I think giffgaff should have an option for interested buyers to setup an email or text alert for the phones that go out of stock so members who decide to set the alerts are texted or emailed when the phone is back in stock if they are not in a hurry to look elsewhere.

It can only be good for business especially as more handsets are envisaged to be introduced. Currently we just tell members to keep checking the page but those impatient wont hang around really or maybe they will but it would just be simple and reassuring.

At the moment the existing lost SIM mechanism is advised in various pages such as help:

http://community.giffgaff.com/t5/Help-Ask-the-community-got-stuck/How-do-I-report-my-phone-and-or-SI... and of course the main lost SIM page http://giffgaff.com/support/lost

- these pages do not inform those who are about to disable their SIM for several days of downtime that there is an alternative available i.e. SIM swap - which will disable the old SIM and enable a replacement in minutes. 

I can't see any reason not to do a SIM swap when a SIM is lost, other than not having a spare GG SIM available of course, and many Giffgaffers do have spares...

So the idea is:

Propose the SIM Swap as an alternative to the lost SIM approach wherever the lost SIM procedure is described in the Giffgaff web site

The benefits for those with a spare SIM handy are getting back up and running immediately instead of maybe a week without service - and the benefit to GG should be some saved money and effort in not having to process and post out a new SIM.

Good idea? Any reason I may have missed not to recommend this approach?

Edit - nate37 has pointed out that there may be some situations where a phone is stolen and needs to be blocked - so either the Lost SIM page could have a "block phone without blocking SIM" option added and/or perhaps Giffgaff could create an option in the SIM Swap page to "block a phone and perform a SIM swap".

p.s. for anyone who has not yet caught up with SIM swap - more info here