I think it would be nice if we could order a GoodyBag or apply credit via text
I'll explain scenario, today i wanted the £5/month GoodyBag but really did not want to log on to my laptop [cos its sooo slow], so could have just texted "£5 Goodybag" to a GG phone number, [if your credit card details are saved online] they then in a text back ask me to confirm what i am buying and then apply the respective goodybag/credit to my account. Then if i wanted credit i could have texted "£5 credit".
Just an idea, leave your comments or if you like it Kudos the idea
please note: i added the "apply credit" idea from the response from 'geekonthepc'. So many thanks to him/her
We all know that giifgaff has the unlockappedia for mobile phones, it offers advice on different phones including how much it would cost to unlock. I was thinking: would it be possible (it might not be) to offer advice on unlocking dongles as goodybags go with phones and gigabags could go with dongles?
I couldnt find any other ideas that looked the same, but no doubt someone will search through the website and find something wrong with the idea but hey
You could usefully implement a bug tracking system, as used by software projects worldwide. Even if you only give Joe Public "read" priveleges, rather than allowing us to add bug reports directly, it would let us know what bugs you're aware of and what you're doing to fix them.
I would like to think that giffgaff have already got a bug tracking system that is in use internally; if you were to make some or all of it publicly visible, it would go a long way towards assuring us, your customers, that you take bug reports seriously and are doing something about them.
At the moment, bugs, glitches, typos, etc. are spread all over the forum (the reports, and the bugs). As sheddi suggested, and I think it of great benefit, to have a bug tracker, such as bugzilla, for giffgaff.
This will allow members to report bugs centrally, we will be able to see the state of them (new, being investigated, fixed, etc.) and have them neatly organised.
- In the case of a website typo, a bug can be filed as a website problem, and will automatically notify one of the website developers to fix it.
- In the case of PMs not working, a bug can be filed as a lithium problem, and any member affected can comment that they are affected too.
- In the case of goodybag inconsistencies, a bug can be filed, elevated to urgent and other members affected directed to that report.
Any dupes can be redirected or merged. We already have idea gardeners, bug gardeners anyone?
I think it would useful and interesting to tons of those giffgaffers who hand out quite a lot of SIM cards and/or distrubute them via other methods to include the SIM activation code in the emails giffgaffers get when a MGM SIM of theirs is activated.
This would be useful to help out work out where are efforts are paying off and where they are not.
I was looking through some recent HTML5 specifications (as one does), when I came across a cool feature that giffgaff should use. Text boxes on forms, can be validated from the browser, which will stop people from submitting incorrectly formatted information.
If this were used on the adult content form for the license and passport number, browsers would tell users if it was incorrectly put in, and not let them submit it until they correct it.
The Technical Details
Add this attribute to the driving licence text input, and a similar one for the passports.
Old browsers will ignore it, but newer browsers will make sure that the licence is properly formatted before letting the user submit it.
This should be just the first steps to giffgaff using HTML5 on their site. Which is better than Lithium. I mean they're still stuck in the stone age of computing >.>
Ps. The agree button is on the left
Let's make a list of things to change/add: (Website only, forum is beyond the scope of this idea.)
- Pattern on license/passport numbers.
- The most obvious one that I forgot, pointed out by awardle: type email on email textboxes.
Many users will not have taken the time to read Giffgaff's terms and Conditions. Being someone with no life I have plenty of time to do such a thing. One thing may Giffgaffers will not know is that they have signed up to telemarketing and such things. This is mentioned here:
My idea is provide a large Opt Out Button on the member's Home Page which will permit users to opt out of this "Marketing". It could collate and forward all the information required by Giffgaff's Data Controller. Giffgaff should be more open about this sort of thing and one way of doing this is to add that button.
From my post here.
It would be useful to have a short message played when you call a fellow giffgaffer so you know that the call will be free.
I'm sure O2 do this with their 'Your O2 Numbers' bolt on which I've used in the past.
Would this be possible? My concern is I'd call a friend who I thought was on giffgaff and ramble on for a while thinking the call was free, to find all my credit used up!
I know I'll find out at the end of the call when my balance hasn't changed but it's a bit late by then.
Hi all. I started this topic elswhere but I think GiffGaff should consider this as an idea for improvement of the service.
I know that a large number of people here joined giffgaff to power their android devices with the goodybags. I know that there probably were similar ideas but I could't find anythig specific.
I think all android users could use an official giffgaff widget which would update either by itself or manualy and would show the basic account information on your home screen (minutes left, goodybag expiry date etc.) and provide a quick acces to My Giffgaff page or community with one touch. I also noticed, there are many talented graphics desigders here who I'm sure would contribute if giffgaff ever wanted to introduce a wiget of their own. I did a quick draft just to show you what I mean and what it would look like, but I'm sure all you Photoshop people out there could pull off a masterpiece so show your ideas maybe?
Click the spoiler tag to view an example:
Great you all like it. I think I'll do some research on how to get it work. What do you think if the widget connected to your community profile and infor you if there are any replies to your posts/topics or private messages. You could olso see your current kudos for the payback period. It could connect to your account once an hour or whatever you set it to. It could look something like that:
Just as a nice little community thing what if people had the chance to input the day and month they were born and then giffgaff put up a calender of all of these so that you could wish the members a happy birthday? just to raise community spirit x] (if it even needs raising! )
I strongly recommend a change to the Contact Permissions under My Details. I'd like to be able to select the mode of contact: I'm happy to receive GiffGaff info and offers by e-mail, but don't want them as text messages.
I've got two reasons:
- any text message received while driving or in a meeting is an annoyance; if it's not urgent then it's doubly so;
- thanks to an annoying feature of my phone, any text message received while I am asleep means that I wake up to a flat battery.
So, please, give me the option, so that I haven't got to turn off contact completely.
At the moment you cant see if an idea was marked duplciate on the mobile version.
So i suggest that they implement that you can see an idea has been duplicated on the mobile version.
If this is not available, then they should maybe edit the post and write duplciate, because you cant see if an idea is a duplciate on the mobile version.
What do you think?
N.B I have searched
I know we now have the ability to turn balance notifications on or off, but how about have a middle state of only reminding you when the balance changes.
Also acts as incentive to get the people you text/call a lot to move to giffgaff..
Hello and thanks for looking.
This is only my second time using Photo Shop so sorry if the images are bad! I have searched but did not find any ideas the Same as this.
When someone orders a sim from your link you get a confirm email, but some people like micro-gaffers and people giving out sims, can order a lot of sims ranging 10 - 50 or even more, the problem you get a email with each sim order so if you order 20 lots of 3 you get 20 emails. This is the problem i think as it has these effects;
- Slows down the giffgaff DB and system as it sends out loads of email.
What i propose would minimise the load on giffgaffers servers i think. As there would be a massive amount of less emails sent, this making the risk of problems to of with this, like this problem that happened :- LINK So this will help giffgaff in a way.
- Bugs the giffgaff user :-
This is because many people will use there personal email and may use it for important emails as well as normal emails, And if you have say 4 email when you log in to your email it will now be 24 with the giffgaff ones. So many people will delete all of them deleting other messages not knowing. Also if you have a phone that checks your email, do you know how annoying it is for your phone to ring 20 times !!! At the worst possible time !! Yes it happened to me !!
What email you currently get
This is a picture of the email you currently get when a sim card is ordered from your account. But remember if you order more than i batch of sims you will get loads;
Now this is want i think would be good. If you do not understand what i am going to say the image below shows it. Instead of getting individual emails you can chose when you get them. e.g. on a page say setting there will be a option like this;
Then the subs;
You can also chose a time say 02:00 - 03:00 then 1 email will be sent like this, the send email will have sub options, on this example i used:- Sim orders and activations. But i feel that other emails like agent replies should not be account for in this, as they are important. And this option will be optional, so you can not get its feature.
I would like to thank this user cricpk for giving me the original email
Thanks for reading, This took me over 2 hours to type and edit the image so i hope you like it :-)
Remember an idea needs atleast 10 Kudos to be considered
This idea has been shortaned as i done it all then posted it but i got a error "Autefection failed" Some thing like that. lol I was so Peed off about it :/
I tried to make a call the other day forgetting that I had no goodybag and run out of credit, I kept thinking there was a problem with my phone because when I made a call it would beep and hang up.
How about a automated voice/notification saying that you currently have no credit/goodybag to make a call?
My idea is Giffgaff runs a check periodically for payment card details due to expire soon or already expired - and email or text users to remind them to update details. This should help auto top-up-ers to avoid getting caught out with a failed auto top-up.
I got caught at weekend with a payment declined for this reason. Absolutely my bad for not updating details as I had forgotten - but would be a really nice assist from giffgaff if they could implement a system to remind auto top-up users to update payment card details in good time.
Social networking is possibly the most powerful modern tool for marketting. Fads and products can sweep the globe in hours, minutes even. So here I have come up with an idea to spread the giffgaff way through social networking cyberspace. It's actually very simple, and while it would require a bit of developement I don't believe facebook apps actually take very long to create these days.
Anyway basically when you buy a goodybag on giffgaff.com you have the option to have this updated to your facebook profile (and to your tweets too but I don't have twitter so have no idea how that works and so haven't illustrated this). This would generate a lot of interest and could spread quite a lot. And while lots of people don't like this sort of thing (as in the update app feeds and notifcations), lots do, and even if you don't like it, you have to see it at least once before you remove it! Genius! Admitedly evil genius
There would be two types of update, the main post (the larger of the two including the comments) and the smaller one, I've seen bioth types on facebook so I thought I'd just show and example of both to get an idea.
There would also be updates on the giffgaff page saying how many people had bought certain goodybags like this:
What do you think guys? I'm not sure what priority this would be but it could potentially rope in a lot of new users.
NOTE: On facebook everything can be blocked so anyone who wouldn't want these can turn them off. Plus, you'd have to either opt in to use them in the first place or know someone on giffgaff who opted in to use them for you to get them anyway. It won't just randomly appear on your page if you have a facebook and use giffgaff.
NOTE 2: If the general idea appeals (having linked facebook updates for giffgaff as a marketing and awareness tool) but having it for goodybags doesn't, please feel free to suggest an alterative application below if you can think of a better one every bit of feedback helps
Cheers for your time