UPDATED WITH NEW DESIGN
(kudos to cinami for the giffgaff pixel suggestion)
ok so in my opinion, the main community page is well in need of a change
there's people posting in wrong sections all the time as they all look too similar
this is just a quick mock-up of what i personally think would make the main page look more appealing and a lot easier to use for newcomers to the site, everyone is familiar with icons nowadays (app looking icons) so my idea is to replace the current 'listing of sections' with a set of 'section icons'
not necessarily the same as what i've done below,
this is just a quick 10min mock-up as i said, but something very similar:
- maybe have a little picture on them too (constantly or just when hovered over)
- also i've put the JOIN section at the top as i think it will encourage those just here for a nosey to actually click it
without further ado..
hope y'all like
and a version for on mobile too
i've put the Knowledge base at the top where the Ideas and Blog currently drop down from, maybe if you click that, a list could come down with all the most important articles in there..?
..i dont know, its just a basic idea, but if the Ideas and Blog CAN be included then cool.. if not then hey ho, leave them in the dropdown and put the Knowledge Base on an icon
From a comment I posted in another thread: Re: Call history
Being able to see usage and history data would be useful for customers to determine the best package for them (and see where they're burning up credit or underusing allowances).
The occasional emails suggesting "best plan" and listing the "top called/texted" suggests that this data is somewhere in GG's system. I suggest that some form of API should be available for users to mash-up. Even a crude XML dump of data per user would be nice. Obviously it would need to be only for the logged-in user.
In other threads, some have suggested that apps or widgets on phones might record this, but I've not found one that either gives a good interface for this or match the usage as far as GG is concerned.
Like banners could gg please give us an option to turn off avatars,especially the animated ones.Or just ban them alltogether.
Bad enough the avatars have gotten bigger,now we have to suffer moving ones,they are so irritating,and in your face.
The problem is only going to get worse once these things catch on.So nip it in the bud now before it gets out of hand.
So i say ban animated avatars....Or at least give us the options to hide or turn them off.
I will never use the games threads as I think they are just a pointless way of getting your post count up (for me at least). Also now we have nearly a full page of game post threads the actual threads im participating it dissapear of the front page too quickly in off topic.
We can highlight a thread, add it to an RSS stream but we cannot actually block it from showing. Why? I don't want to see GAME threads, I want to see users old and new coming into OT and not being put off from asking or saying things just because they see loads of game threads taking over the OT boards!
Just had another little idea pop into my head .....
These days there are quite a lot of giffgaff active projects , and Educator projects ( both good things ) ,
That means it's getting harder to keep up to date with them all and remember who is doing what ,
So , The idea is to have a couple of new sections ......
1 . " giffgaff works in progress "
2 . " Educators Projects "
alternatively ...... One section called " Current projects " with the two above titles as sub headings ,
Then everyone would have one easy place to visit for all current projects .
Having read around some old posts it seems that alot of people have more than one account on here. It may be that they were on giffgaff went to another network, came back and set up a new account ( I must confess I am one of them) or a multiple of other reasons.
It seems to me then that there are alot of accounts out there just idling away, wasting storage space on giffgaff's servers needlessly.
I know I will never use my old account again, and I am equally sure there are many many others out there who are in the same posistion, having the facility ( either ourselves or through an agent) to delete an account would free up storage room and release user names back into the system to become available again, and I think at least deserves some thought on giffgaffs part.
Cant find this but if its been said then bin the idea.
When i click a link to a post ive made from my giffgaff page it takes me there and its coloured in.
Could it not be possible for anyone starting a thread in Help to have all the posts they make in the thread coloured in.
it would be easier to spot the OPs posts and not get them all mixed up when someone else jumps the thread looking for similar help
There is nothing worse than responding to the wrong poster as it all gets messy.
Giffgaff comes across as an ethical company. Therefore I think Giffgaff (and it's members) should give consideration to where the money it donates goes.
Medical research charities play an important role when it comes to human health, yet many of them, including Cancer Research UK, the British Heart Foundation, the Alzheimer’s Society and Parkinson’s UK, conduct or fund invasive research on animals.
Not only is animal research harmful to animals, it is also potentially harmful to people. Animals do not get the same diseases as we do, and different species react very differently to drugs and procedures. Drugs that are shown to be safe in animals have often later proved to be dangerous in humans, while valuable cures and treatments can be missed if they fail in animal tests.
In Animal Aid's report, Victims of Charity, focuses on the four charities mentioned above, and the conditions they fund research into – cancer, heart disease, Alzheimer’s disease and Parkinson’s disease. They were chosen both because they are well-known organisations and because these diseases are among the most prevalent in the UK today. Past and contemporary animal research has been examined in these areas, and found not only appalling suffering, but also a lack of significant health benefits to people.
You can read the report here!
Giffgaff please don't fund animal cruelty.
To all the Giffgaff members that have been or had family members affect Cancers and other disease, I understand this can be a sensitive subject but there are charities for cancers and dieases that don't test on animals and I urge you to consider these instead. See this list of charties to see if they do or do not test on animals
Websites like Apple's iCloud, Hotamil and GMail all use status monitors. What this allows users to do is to see any issues that are occurring or that have occurred with the status of the service. This is done using a traffic light colour code system, green all services normal, amber issues with some services and red all services down.
I believe that implementing such a system into giffgaff would improve communications in times of service issues. The reason I am presenting this to giffgaff is because the other night there was a temporary issue with payments not going through and to report it I had to go to the thread and post a reply to the thread. In a way I felt that giffgaff were not made aware (they were) and that the whole process seemed slightly tedious. After reporting it there was no way of showing users that were experiencing problems that there was a problem.
I would see this being implemented as a standalone page, something like giffgaff.com/status a simple memorable URL that users can navigate to, to see the status of giffgaffs services. On the page it would give a breakdown of the status of services like, community, topup, payment, calls, texts, data, website. These would be listed with a traffic light colour next to them. The page should also allow for service issues to be reported using a simple form.
I know issues are rare however I believe that reporting an issue should be independent of the community because the community is a place for getting help with things community members can help each other with. Service issues cannot be resolved by community members and so moving it away from a cluttered forum post would make this a neater easier process. In my opinion the community should be used for discussions of issues so that members can ask questions about issues.
If the idea proposed above were to be implemented it would be nice to see a real time service status where members can see when issues are occurring as they happen e.g. payment server dow.
I hope you take my proposal into consideration.
I have created a mockup so you can see what I mean by my idea
I do sometimes buy a goodibag but other times stick with Payg usually without a problem. I am typically charged the 20p each day (£6 a month) and limit my calls to GG and a few to other networks. Total cost has usually been around the £7 a month.
The way things are no one would consciously use £100mb in a day without a goodybag as it would cost £16.20. It is so obvious that GG could easily do better and still make good money. What could be easily implemented would be to charge the 20p/20Mb flat rate for outside goodybag data. 21mb -> 40p, 40Mb->40p, 41Mb-60p etc 100mb-£1.
Light users with occasional blips in useage either intentional or unintentional could easily hit the £10 a month where it becomes stupid but with care could keep bills down to the £3 to £6 mark and still keep up with the odd email, whatsapp, weather update.
Simple - fair and easy to understand.
People who find this suggestion of interest already know about the excellent value goodybags so it would be helpful if the 'Buy a Goodybag Brigade' appreciate that this thread is about Light data, voice & text users. Who want to save a bit but still use their phones. In families with several phones, often not all need to have active goodybags and the cumulative savings over the year could be significant.
Quite simply, if you support the 20p/20Mb as being fair and viable, please add some support here. The status quo is unsatisfactory as it is too easy to hit the extortionate rate by accident and ending up feeling ripped off by GG. I've been there and was gutted. All I want is a fair and viable improvement.
My idea is that gg should have a specific email address to forward these suspect emails to. GG can then make an announcement to the community warning them and take the necessary action against the creator of that email.
Or alternatively announce that certain emails are safe and address why they appeared like spam.
I was listening some music while casually browsing the giffgaff forums; when I had an idea. A giffgaff Music Club.
What is it?
Every week; ZoeAwesome and I will run a thread, where the community will vote upon an album, that we'll all listen to(start to finish) over the course of a week. At the end of the week, we return to the thread, and share our thoughts / ratings / a suggestion for next week's album - which will be gathered and selected for vote.
Giffgaffers can choose how they listen to the music, whether it's through iTunes, YouTube, Spotify, or Other Methods. I will run a giffgaff playlist on Spotify, that is automatically updated on the weekly basis.
We all get to listen to a new album, it engages us all as a community, and we all have fun doing it.
Pros: It's engaging for the community
Cons: Everyone has different tastes in music, will maybe need graphics, but paintbox or development hub could help with that
Costs: Varies on member - Depending on chosen listening method.
If you'd be interested in such a 'club', or there's anything that you think would add to the experience, discuss below.
I was thinking that if a nanogaff service does begin soon (check out this news post: http://community.giffgaff.com/t5/Welcome-and-News/
(picture only to show what pre payed postage and to make it look prettier)
I have never dealt with packaging within a company and not the "postage payed" stamps (like the printed stamp in the image above) so I may be barking up the total wrong tree but anyways here goes:
- Members in nanogaff wouldnt have to spend money on stamps especially if not all SIMs are activated that they send out as the envelops could have that pre-printed stamp on them before sending (if it were possible to do that although it may not be easy/cost effective etc)
- Make giffgaff look better as all packaging will be consistent despite it being a member service
- Visually pleasing
- Able to have a standard design accross all nanogaff postage
Now you may say that giffgaff won't want to spend out money on community run projects but the news post (link above) does say the following:
"...we, the giffgaff community team, will be heavily involved..." and "...we will be there at every step of the way to ensure the experience is as smooth, pleasant and efficient for both Nanogaffers and their customers!..."
Those two quotes can suggest that giffgaff are wanting to be more involved in this scheme than previous community schemes.
- When a member is chosen to be on the nanogaff team giffgaff could automatically send them "x" amount of these envelops
- Option to send off for some of these envelops by clicking and seelcting how many you want (this could later be used for any people like those who order SIMs to their home and later want to send them to a friends house etc.)
Relating to this idea is that giffgaff could have a downloadable template available so members of nanogaff can type the address of the SIM reciever and load the envelop into their printer for it to print the address in the right place!
Support and feedback required
OK, after a bit of discussion in Social (here), I would like to propose the following:
Phase out the Zombie theme - think we've done all we can
Have a monthly poll suggesting themes for the following month
Have a month's worth of Community activity with the same theme with prizes
To make it interesting, I propose that the themes are fairly broad:
Initial discussion was on 80's cartoons, but could follow up with:
Carry On films
even TV reality shows (I hate them, but it's an open idea).
More than happy to be told this is rubbish, but can we please get rid of the Zombies/
Whenever I top-up my giffgaff balance, I always top-up £10. The most important thing to me is data. Since there is a £7.50 gigabag for 1GB and a £12.50 gigabag for 3GB, I believe there should be a £10 gigabag for 2GB. I am a heavy data user, and I am sure many others are too. The blackberry add-on has been reduced in price so that users may get the £7.50 gigabag and BB add-on for a tenner. So, why can't there be a £10 gigabag so users can use up a tenner for a nice big 2GB of data that can be used on their phone, tablet or PC. I am sure there will be a huge convenience to many users if this gigabag is introduced.
If anyone has anything to say about my new proposal, please reply to this post
Since the update of 28 June 2013, The recruits page has been much improved.
It can display many recruiits on a page, Seach Activation Code, Name and Date. It can even export to CSV.
However I believe the 'Select a Payback Period' drop-down box does not actually do what it says it does.
If you tell it to show SIM Activations '01/06/2013 - 30/11/2013' ,
it actually brings up SIMs Ordered '01/06/2013 - 30/11/2013'
If a SIM sent on the 01/05/2013 was activated on 05/06/2013 I would expect it to appear in the
'01/06/2013 - 31/11/2013' period and not in the '01/12/2012 - 31/05/2013'
I believe this would improve the recruits page quite a bit.
Please support this idea if you agree.
Hey again folks
I've been thinking how great Member of the Month is because it's always nice to give recognition to someone for simply being fantastic. So, on a smaller scale, how about Member of the Week?
It wouldn't be about singling out the 'best' member; more like choosing someone who has shined with interesting contributions. This means it it could be awarded to a member who gave particularly useful / funny / informative posts (or a whole variety!) whether they posted 10 or 1000 times over the week.
Member of the Month is a very prestigious title for exceptional work, whereas Member of the Week implies the little things count too - so even newcomers would have a chance of being awarded it (which would encourage new members to keep up their involvement in the Community).
A prize isn't necessary as it would be more like a shout-out to that member, to show their input is appreciated.
It could easily be added to the Blog's weekly Community Highlights.
Thanks for reading. Please share your opinions
(In research of this I found a few old ideas about MotM and only one suggesting MotW but it wasn't very specific, so I hope this doesn't get redirected!)
Edit: Remember, this requires no technical changes and costs nothing to implement - except a few minutes of the Educators' time once a week - so, why not?
Pretty much a lucky dip.
You pay a quid to recieve a mystery goodybag, which could contain things like 500 points, or a giffgaff t-shirt, Xbox, etc or simply £1 credit, or nothing at all.
Kind of going for a Jack and the Beanstalk sort of vibe, magic beans might get you points with these.
Or you might have just given away the family cow, you silly person.