I usually buy the £5 goodybag, but been having to buy the £7.50 goodybag because I've been using my phone a lot more and it's annoying because when I have the £5 goodybag, I really have to watch my mobile data. I think that for £5 20 MB is not sufficient and it should be slightly more, because think about it you get 250 MB for £7.50 AND unlimited texts AND 200 minutes, whereas with the £5 goodybag you get 60 minutes, 200 texts and 20MB, its not really balanced well is it? I think the £5 goodybag should offer somewhat 50-100 MB of data
What do you guys think?
Large numbers of people continue to repost out of date information in Help and Support, presumably after making a search.
Search results continue to return ever larger amounts of out of date information with no warning of its currency or usefulness.
A previous idea to set the default time limit for search results to either six months or one year was overwhelmingly rejected by the community.
Perhaps a Help and Support Archive should be created and threads with out of date information moved into it?
Candidate threads already include those which:
- list old call prices which changed in 2011 or 2012
- tell people to send a message to 2020 to get internet settings
- list old APN data
- claim that calls to CI and IoM are inclusive
- tell members to contact an agent for a VAT receipt
- mention that goodybags cannot be renewed early
- mention prefixes such as 081 and 089 which no longer exist.
On 26 June 2015 the call price for all calls to 084, 087, 09 and 118 numbers will change. At a stroke, that will render obsolete many thousands of threads mentioning the old call prices.
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It would be easier to buy a goodybag when you top up your phone, when using a top up voucher, through the top up phone option. instead it has to be done online.
Just a minor niggle, but noticed it twice this week. Much as I like to hear what's going on at Giffgaff, receive notifications etc by email (which I have agreed to), can't they be queued to be sent between say 8am and 8pm?
Was just nodding off close to midnight last night and laptop "ta-dings" announcing a new email. My phone doesn't want to miss out of the action, so chirps up a few seconds later. Earlier in week it was 5 something am.
Yes, I could put phone and laptop on silent, but don't want to miss a genuinely urgent call.
OK, rant over, just a thought.
So I thought I'll pop on to giffgaff to check the service in my area and after 5 long minutes I realised that it wouldn't possibly work due to the fact of why I was actually checking the service.
So it got me thinking that giffgaff should set-up a service to check the service around you via text by texting the word SERVICE followed by the first part of your post code to 43430 (possibly an additional number to text from a non-giffgaff number).
Comments and Contributions below...
This idea comes in several related parts.
Firstly, I understand the call price information when roaming is being revamped because the call price information shown for some parts of Europe is incorrect. That being so, the revamp seems to present a suitable opportunity to split the "international calls" and "roaming prices" information on to two separate pages. Perhaps retain http://giffgaff.com/index/international for the international prices and create a new page at http://giffgaff.com/index/roaming for the roaming prices. This will reduce the on-page clutter. Most people are interested in one topic or the other, rarely both at the same time.
Secondly, the Goodybags, Blackberry Goodybags and Gigabags pages each have a common navigation bar along the top of the page. I am now suggesting that a similar "UK Rates", "International Rates" and "Roaming Rates" navigation bar also be added across the top of the respective pages to link them together.
Thirdly, the heading "International SIM Card" seems to suggest that in order to make international calls, a separate or specific type of SIM card is required. This is not the case, but that isn't explained anywhere.
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A suggestion to GiffGaff, why dont you introduce a sim for use in vehicle security trackers. It only needs a connection for txting when activated. I believe they respond to a txt with a txt back containing the GPS location.
People would pay £10 a year for this line rental. Multiply this by the amount of cars and motorcycles in use this could be a very important source of revenue.
Example device: http://www.ebay.co.uk/itm/251413258022
Since the £10 Goodybag was changed the £7.50 doesn’t seem the value it was and the £5 looks even worse so I bring this suggestion.
- 80 UK minutes
- Unlimited UK texts
- 40 MB Internet
- Free to giffgaff numbers
- 250 UK minutes
- Unlimited UK texts
- 500 MB Internet
- Free to giffgaff numbers
Now the £10 plus tariffs offer over double the £7.50 so I think this is perfectly reasonable as most will opt for an extra £2.50 for double minutes/data.
It is time to update the GigaBags so they are more inline with GoodyBags.
People who own tablets do not want to pay for minutes and texts, they want a data only package that is priced accordingly, GigaBags are being somewhat neglected considering all of the recent changes to GoodyBags.
The 1GB GigaBag is an example of how data only can be priced at less.
3 who I'd rather not join are doing 4g unlimited text n data plus 200 minutes for £15 monthly contract.
100 contacts is not always enough. Think I have nearly 50 on my phones memory so if my phones breaks, I've lost 50 contacts. I've had other sim cards, in the past, that had a capacity for 200 contacts so why so fw with giffgaff?
Lyca are currently offering:
Unlimited 4g internet
All for £15
I know they’ll be people who say Lyca have terrible customer service, reception, it’s not unlimited, they don’t offer payback etc. etc.
However, I just don’t believe GiffGaff represents the best deal for new customers anymore.
Yes, we get payback – however, to new customers or people not willing to use the forums it’s not a real incentive – they’ll go with price first and foremost.
On top of this is the fact that Lyca offer ‘unlimited’ 4g...GiffGaffs 4g planned usage limits are pitiful in comparison.
I remember when GiffGaff offered unlimited internet on a £10 goodybag! When all this was fields...
Come on GiffGaff...it’s hard for us to sell you to friends and family when they can see better deals elsewhere...
Its a pet hate for everybody and annoying we have to pay for this service, years back this was free on all networks ...mind you dont know how many years i going back
Its just unfair at if "giff gaff" made it free to listen to voicemail it would be a big thumbs up and better value & respect from everyone
So sort it out "giff gaff" please