I've previously suggested time-of-day dependent charging as a way of reducing peak time demand and making things fairer. That didn't go down too well.
How about something simpler to understand, especially for the benefit those people without proper broadband. (I'm not one of them.). Free data or at least a few GB from say midnight to 6am ? This would be for everybody. This is somthing conventional ISPs have done before.
The new goodybag early re-purchase is a very welcome innovation at giffgaff.
The one area which I think needs a tweak is the compulsory wait until 5 mins or 5Mb is left on a goodybag.
There are instances where this is could prove to be inconvenient e.g. where somebody realises they want to tether data so needs to switch to a limited product while they still have mins left, or conversely where someone wants to move to an unlimited data product.
This scenario has already been raised in help at least once.
As it stands, it appears that the only way to achieve this is to waste mins or waste data. Its hard to see how that helps giffgaff or the customer - providing mins and data is a cost to giffgaff, writing them off when starting a new goodybag early is a saving. Burning mins or data would be time consuming, battery intensive and also use network resources pointlessly.
So I think there should be an option to renew before reaching any 5MB / 5 mins thresholds.
It would need to be very clearly set out that the customer is renewing before a product is fully depleted but that should be simple enough to do.
What do you think?
Note - as per @gordie10's point in comments below - moving from limited to unlimited should not be necessary to do early as there is no obvious benefit in doing this- but does not mean that some customers may not try to do so anyway of course.
Note 2 - It appears that there is already a sort of undocumented way to achieve this this as described by @sloz and with useful info from @anth006 in this thread - @hazel22 has also now added comments to that thread to explain gg's position on this.
Say I order a SIM or use one of my MGM SIM cards.
I buy a voucher for £10 or more.
I then dial 43430 from that inactive SIM and top up/credit it to my SIM.
Then using the details of the SIM you would send us out a text with our phone number and a link to finalize the activation.
The finalize would be to:
Provide the sim code,
Username and address.
Although the SIM would still work without that.
HOWEVER to make it advantageous for us to finalize online the £5 bonus credit would only be applied if we DO finalize online
I think that giffgaff sell a real good range of mobile phones at competitive prices, but sometimes it is useful to have a cheap (almost throwaway handset) for holidays, nights outs, festivals etc - a VERY cheap phone in the region of £10-£20.
I would like to see giffgaff trial the option of selling a very small selection of £10-£20 basic phones as often they can be bought from shops but need to add top-ups to them and if already got a giffgaff sim, then the top up is of little use.
Please give my idea some consideration and let me know your thoughts.
If a person calls your phone while it is turned off, then you will not get a notification on your phone when you turn it on telling you that someone has called. Giffgaff should create a system where if a caller reaches your voicemail (but doesn't leave a voice message) , then Giffgaff will send a message notifying you that the person had called. Companies such as o2 have already implemented the idea and i feel as if its useful!
So far I have 2 devices which have SIM cards in them and looking forward it seems like I may end up with more. It is a real pain to have to have multiple usernames to have multiple sims. you end up having to try to come up with several unique user names and remember which username goes with which device, all of which is annoying
GG already offer amazing deals, but why not every 3 months offer a surprise discounted goodbag on a unknowen day for maybe a couple of hours before it being took off again.
So maybe off the £20 goodybag for a one off £15.
This would be effective and in the long run. every member will be happy because we all lose are numbers at least once.
I was just about to enter the Photography Challenge until I read this in the T&Cs:
6. We own the copyright on all entries submitted, and by entering into the competition you agree that we can use, display, publish, transmit, copy and otherwise exploit your submissions for any purposes we feel appropriate.
That clause seems unfair and unnecessary. Instagram aside (don't get me started on that), social networks and photography competitions often operate on a nonexclusive rights/licensing model. That would seem to cover what giffgaff needs i.e. ability to share across message boards, newsletters, social media etc - but without taking the copyright from the person that created the artwork.
I know that goodybags have only recently changed, But I find i have a slight problem now, I am looking at the £15 a month goodybag, which currently has
- 500 UK minutes
- Unlimited UK texts
- 5 GB Internet
- Free to giffgaff numbers
Because i need to teather with my data, this is why im choosing one with 5GB of internet, But i need more minutes so can Giffgaff consider an idea to create a goodybag similar to the one above but with more minutes, because at the moment they are all 500 minutes.
So for example it could be
- 900 UK minutes
- Unlimited UK Texts
- 5GB Internet
- Free giffgaff numbers
and it could be like £16.50 a month or something? Im sure the people at giffgaff could decide on pricing.
I don't know if this has been on Ideas before
But you know how you have to top up £10 every 3 months to keep your free giffgaff to giffgaff and that has to be from credit you just added and not airtime credit that has already been on your account. I wasnt aware of this, I only realised after someone told me after I bought a £10 goodybag from credit i already had on my account.
I think giffgaff should extend the free giffgaff to giffgaff even if its from credit thats already on your account
I hope this makes sense
At the moment, a casual browser would visit the Ideas page and potentially only see the Hot Ideas section. That's all well and good, but these ideas are already well established ideas that have received exposure.
By changing the landing page to New Ideas, you keep the new ideas exposed for longer, to a wider range of visitors. This list could be all ideas posted in the last 12 or 24 hours, or the most recent 25 ideas - whatever works best.
At the moment, new ideas are only really evident to users who actively seek them.
It would also increase the likelihood of ideas being seen, discussed and reviewed. Site users could always click on the 'Hot Ideas' tab if they want to look at more established (and probably dated) ideas.
I was thinking that maybe giffgaff should allow its members to top up with £5 to extend their free giffgaff to giffgaff and not require you to top up £10 just to extend.
For some people, I know that £5 is sufficient for them to buy the Hokey Cokey goodybag
I hope this makes sense
Seems a lot of new members lose credit and then can't buy a goodybag when they first join .. When you activate the simcard with the obligatory £10 it goes on your account
Members think they have bought the goodybag and later find out when the lose service that they only had credit.
Also the so called 1p glitch that takes small amounts of credit stopping you buying a goodybag after activation because you have data turned on.
Also blackberry members who buy a goodybag and then realise they needed the blackberry plan and cannot add the bbplan to there new goody bag
My idea :
So I think the activation credit should go on your account but cannot be used
until after you have been allocated your new number and at thst point you get a pm and on your dashboard saying .
Thank you for joining giffgaff here's your new giffgaff number it's time choose
Please now choose your giffgaff tariff.
Payg credit and a full explanation
Goodybag and a full explanation
BlackBerry plan with a full explanation
This will stop any losses or confusion when joining up and no more disgruntled new members
and that means more customers stay with us and pass on how great giffgaff is to potential new members .
Good news and reviews travel fast .. but bad ones travel FASTER
idea originally posted in contribute for discussion
My idea is simple but would help a lot of new giffgaffers out. There is always a ton of questions about apn settings in the help and support forum and people don't know where to get them from.
My idea is to have a notification pop up when you first insert a giffgaff sim. (this wouldn't be needed on ios anymore as giffgaff is now a recognised carrier), it would look the same as when you check your balance using the giffgaff shortcode and would say something like:
To get your mobile internet working, you will need to input some settings. You can find them here: http://bit.ly/giffgaffAPN
Then the user could click the link and easily set them up without the frustration of wondering why their mobile internet isn't working.