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So after the recent problems with the website. It has I'm sure come to everyones attention that when the website isn't working we only have a thread to update us however the problem I had was also effecting my ability to get on the community to read the thread so I propose if a situation like this should arise again. That giffgaff also send the updates on issues out by text. This would keep us all in the loop on problems even if we are unable to access the community like I couldn't. There were also a lot of posts of people asking why they couldn't top up etc so if everyone was informed of issues by text this would also hopefully cut down on these texts. As well as people who just plain don't use the forums and were trying to top up if we all got a text of service issues as well as an updates they would be kept in the loop too.

So what do you think?

Update the top 10 'ignored by gg' ideas

Status: New Idea
by cim on ‎09-04-2015 17:19

A simple idea:

 

gg should attend to "The top 10 ideas most supported but ignored by giffgaff " ie those which have yet to receive any status update whatsoever from gg.

 

Asking for ideas and then ignoring them completely often for many months is not showing sufficient respect to the community's efforts in my 'umble opinion.

 

With an average of around 200 kudos per ignored idea they all deserve to be acknowledged and have status updated with a well-considered comment.

 

I believe this is the current top 10 top ideas at time of writing which gg have never seen fit to comment on :

 

  1. Unlimited-Time-to-go-capped
  2. Regular-Network-Performance-Reports-from-giffgaff
  3. European-Goodybag
  4. EU-Roaming-Goodybag
  5. Phone-Number-Pricing-Tool
  6. No-expiry-date-on-gigabags
  7. A-new-and-different-pricing-strategy-to-consider
  8. Personalised-Goodbags
  9. New-user-registration-page-username-ambiguity
  10. Unlimited-Goodybag-Tethering-Option

My idea is to allow free giffgaff to giffgaff calls regardless of if you have topped up your phone with a credit card or if you have topped it up with pre existing credit or previous payback.

 

I currently purchase my goodybags from my existing credit which is from my payback. However i recently noticed that my free giffgaff to giffgaff has expired presumably because i havent topped up using my own money, even though i purchase a new goodybag with my credit every month . I beleive that this shouldnt happen and free giffgaff to giffgaff should be allowed regardless of what you top up your phone with..

 

This has put me off using the community and helpng others because my payback is almost irrelivant because the majority of my friends are on giffgaff and instead of receiving this potential unlimited contact with them in having to use up my goodybag allowences.

Change the sign up details in regard to member name when joining giffgaff

Status: New Idea
by kathleen414 ‎29-03-2015 18:57 - edited ‎29-03-2015 19:22

Good afternoon.

Problem.

When signing up to giffgaff you are faced with choosing a member name 

and as members first signing up we just put a name and many put there actual name ie Joe bloggs and although it says it can't be changed it doesn't tell you that this choice will be visible to all the community.

 

2015-03-29 17.21.26.jpg

 

Solution :

 

Although many have asked for a way to change the member name chosen giffgaff say this is not possible

So my idea is .

 

Instead of Member name :

 

It's replaced with Community Username 

And it has a warning saying 

This username will be visible to all the community and cannot be edited or changed after you choose and sign up

Please give thought to you choice before you complete sign up.

 

This should be an easy way to solve any future problems.

 

If you agree please support by kudos of the idea 

 

 

 

While commenting on another idea about reverting the new design back to the old one due to poor performance, I had a look some the source code and data for the website. I noticed they are some simple ways that the performance could be improved quite simpally.

 

I ran the page through Page Speed Insights tool from Google which gave a dismal score of 38/100

(Link to results), higher being better. They are two simple modifications that would dramtically improve the performance of the page which I spotted just by looking at the page for a couple of minutes, these shouldn't be there on a website of a modern technology brand.

They both are relating to the full width picture at the top of the page. This causes a major delay when loading the page due to its large size (2.1MB), the next largest object for comparison around ~250KB. According to Page Speed tool from Google for website developers this image could be resized and compressed without lossing signicant visual quality by 78%, saving 1.4MB.

Secondly this image is set only to be cached for one and a half hours. Caching means it is stored on your computer so you don't have to load it from the web again. This means after one and a half hours you have to download the image again. I can't see why the image cannot be set to be cached for 1 month at least. This means every time you went to the giffgaff page in a month you wouldn't have to spend data and time downloading the the image.

 

giffgaff should spend some time working through the simple fixes to make the website faster for all of us. This would improve the brand as well as slow pages just put people off companies, espically technology companies.

Fix Default Goodybag On 3G Phones

Status: New Idea
by dylanhere ‎20-05-2015 21:33 - edited ‎20-05-2015 21:34

If you're looking at buying a phone from giffgaff, and you're not already a giffgaff customer, you have to take a goodybag to purchase a phone. However, on 3G phones, the default goodybag is 4G. While this is not completely useless, as it will be restricted to 3G only, paying the extra price for the same amount of data at the same speed is pointless. Of course you can change the goodybag yourself; not everyone will think to do this though. I think that giffgaff should make it so that the default goodybag is 3G, when trying to buy a 3G phone. Thanks.

 

I've created a short clip to show the problem: https://www.youtube.com/watch?v=X31a4qtUKfs

voicemail costs

Status: New Idea
by kerensac on ‎12-05-2015 00:05

i think when you get the 3 months free giffgaff mins you should also get 3 months free voicemail, it is still giffgaff your phoning so it should be covered by the giffgaff free calls i had to go 2 weeks without money in my phone and had voicemail but couldnt listen to them till i topped up 1 was from my land lord as i finaly found out after 2 weeks when i topped up to listen to it but people that leave messages think you will get the message which is why they leave a message, they pay to leave a message then we pay to hear it, something should change with that but even if its free voicemail for the 3 months with our giffgaff mins would be so much better

European Goodybag

Status: New Idea
by crypticmiss on ‎02-12-2014 16:18
As I travel a lot, sometimes for long periods in Europe, it is prohibitively expensive to even receive calls on Giffgaff let alone make them. Is it possible to have a goody bag for use in Europe. I currently put my Giffgaff on hold and buy a sim in the relevant country, but this means people in the UK cannot get hold of me on my different number. I think Giffgaff is great value and this would be a great help for anyone holidaying in Europe. Thanks. Please give kudos if you think this is a good idea.
1 June 2015 sees the launch of a radically revised Payback system which it is hoped will vastly improve the quality and caliber of the answers on the, 'Help & Support' platform.

It is sincerely felt that by rewarding knowledgeable members with the new enhanced graduated payback scheme which will see payments of up to £85 (+£15 regular) a month given to high quality answers posted by boni-fidi members.

One of the main criteria for achieving enhanced payback under the new system is getting the OP to set a Best Answer (BA) for the question they posted. The more BA's the more payback earnt.

The puzzle that exists is that for some reason a lot of OP 's fail on a number of occasions to set BA despite reminders. Educators do their best to rectify this by reviewing answers on threads and in default setting BA's which in their opinion reach the required standard of quality. This is all time and energy intensive and not ideal.

How do we encourage say newcomers, for example, to routinely set a BA, so it is second nature to them?

My solution is this, once the the OP sets a BA to their question the OP will automatically receive a higher ranking along side their giffgaff username. There would be a cap on how many improved ranks in a month, any OP would
be allowed to gain, perhaps five ranks at most. This idea would not cost giffgaff a penny it would merely be a fast-track to improving your rank, at the same time rewarding the BA who would benefit by potentially receiving extra payback and freeing up Educator's time,, for their
other roles including their encouragement of newcomers to join in and contribute to the community.

Data rollover

Status: New Idea
by tomhaigh93 on ‎10-05-2015 11:49
If you have unused data from one month, it rolls
Over to the next month and adds to your new data for that month. After that month it expires and the excess data from that month rolls over.

pause on goodybags

Status: New Idea
by kerensac on ‎03-04-2015 21:54

would it be possible to pause a goodybag if you go abroad on holiday for 2 weeks you cant use any of your goodybag while your away so would it be possible to pause the goodybag for a time limit of 2 weeks or whatever you pick till you come back even if you only have so many times your able to use it, seems a waste if you pay for a months goodybag and only get to use it for half the time

PAYBACK ON BIRTHDAY!

Status: New Idea
by dannykhann13 on ‎14-05-2015 20:33
Give us like 1500 points on our birthday Smiley Happy

I've seen a lot of errors on the giffgaff community where members try to add a gigabag onto their account when theyve run out of data in their current goodybag but they end up doing an early repurchase so their goodybag allowance is removed (they aren't so chuffed about that either).

 

My idea is to make gigabags supplementary to goodybags so that both bundles can be active at the same time. This will also enable high data users or those who want to tether to use this option as they find that they get blocked for tethering on unlimited data goodybags. Sounds like it needs quite a bit of work to put into action but considering the benefits it may have for members I think it's definitely one worth considering. 

 

All the best guys Smiley Happy

 

Don't forget to Kudos this if you think it's a good idea

Change Your Username!

Status: New Idea
by dannykhann13 ‎04-05-2015 13:44 - edited ‎08-05-2015 21:05
Giffgaff should offer members that have been active participants of the giffgaff community for 6-12+ months the option to request a username change.

This is because some members may not be happy with their current ones so it would be nice if you could offer the option for people to request a one off username change if they are not happy as when they join it may be random and they may later not like it. Smiley Happy


KUDOS IF U AGREE

giffgaff should offer a mobile phone insurance policy

Status: New Idea
by lpwilliams ‎14-05-2015 19:19 - edited ‎14-05-2015 19:20

giffgaff have been selling phones for some time now.

Success?  Yes.

 

giffgaff have joined forces with ratesetter to offer mobile phone loans.

Success?  I think it is, for those who want it

 

giffgaff have continued the link with ratesetter to offer loans for things other than mobile phones.

Success?  I think it could be, for those who want/need it

 

I propose giffgaff now consider offering mobile phone insurance policies for members to insure their phones - acting as a broker, as they are with ratesetter for loans.

 

This way, giffgaff generates more profit, which can be re-invested into the network, to enhance everybody's experience.  Members can take out insurance on their phones if they so wish.

 

Success?  What do you think?  Comments please?

 

Personalised Goodbags

Status: New Idea
by elijoby12 on ‎03-01-2015 17:31

GiffaGaff For The People By The People. (I love this idea) 

 

So my idea goes like this- Instead of having set plans i.e £12 for so many minutes, texts, and data; you have the option to pick how many minutes, texts, and data you want. The cost is processed from the relavant ammounts you choice, and everyone is happy (hopefully).

 

I'm not sure if this makes much sense (the festive times have certainly catched up with my senses) so I've attached a picture I created on paint. You're welcome to even use my wonderful 'slider' idea and the catch phrase. 

 

Peas xGiff~Gaff Idea.png

I've just joined Giffgaff.

I have absolutely no signal when at home. We live in a fairly narrow valley and so expected this - none of the networks have a signal here. If we go up either side of the valley by a few hundred metres we get a signal.

 

On our EE account we have a "signal box" which provides us with a local 3G signal via our broadband.

 

Has giffgaff negotiated anything similar yet? I know O2 have a similar device - their "boost box".

Giffgaff seen to be lagging behind with this now as this technology (femtocell) is now widely used by EE, O2 and Vodafone for their domestic (not just business) customers.

 

I'm sure many giffgaff customers would benefit and would be prepared to purchase such a device if it were available.

 

Thanks for reading!

 

Mike

EU Roaming Goodybag

Status: New Idea
by franbollo on ‎06-11-2014 11:24
It would be good to have a goodybad with mb and minutes to spend abroad

Thread limit

Status: New Idea
by auntied on ‎08-02-2015 11:35

Ok....so we all know we only get 50 kudos to use in any one 24 hour period, and once they're used you have to wait for them to kick back in again!

 

Well my idea is along the same lines, but with thread making! We see it time and time again, someone flooding the S:GD board with up to 10 threads in the space of 10 minutes, but never returning to answer questions that members may have asked.

 

And lately it's gotten worse! It's prolific amongst certain members, maybe they think the more threads they make the more payback they'll receive! But as we all know, it's quality NOT quantity that counts!

 

So how about a thread limit? Maybe only being able to make 3 threads in any one hour period and with at least a mandatory 10 minutes between each thread made?

 

And i think that is still being generous!

 

I know there's a similar idea on here somewhere, but that one would've still been open to abuse with regards the amount of thread making!

 

Hope this all makes sense! Smiley Happy

Unlimited Goodybag, Tethering Option

Status: New Idea
by i_am_sy ‎10-01-2015 15:41 - edited ‎11-01-2015 19:00

Currently when someone trys the tether on a unlimited goodybag they are blocked for 30 minutes, this is the right thing to do as they could abuse the data, however it creates a issue, anyone who buys a unlimited goodybag thinking that they can tether is now stuck, we can only advise them to get a limited goodybag next month that alows tethering.

 

So anyway the member has been presented with a 30 minute block, this causes them to kick off on the help board as they have not seen that it says you can not tether.

 

My Idea:

 

Add a option to the goodybag, to go limited for the rest of the month and allow tethering.

 

The unlimited goodybag is going back up to its £20 price point soon so i think a fair amount of data would be 8GB, all the members usage up to this point would be deducted from that amount, so if they have used 4GB of there unlimited so far they would have 4GB left that they can then tether.

 

The option to go limited can be shown on there dashboard with a counter of how much data they would have left if they chose it, and can also be on the 30 minute block page, if seleted it would instanly unblock internet access.

 

Please vote for this idea by clicking Kudos.

 

Cheers

-Sy