I was wondering if it would be great for business if giffgaff started to sell accessories for phones and tablets such as extra batteries, cases and covers, screen-protectors, chargers etc...
Apologies if this has been suggested but it didn't come up when I checked.
Recently giffgaff have introduced listing 'Unresolved Help Requests' when accessing the help forum. This is a really useful feature and should improve members being able to find their own Help question and also remind them to mark a 'Best Answer'.
However there are some threads that are simply not appropriate to set a 'Best Answer' because either none was given (remains unsolved) or the type of thread isn't one that needs a best answer.
After further discussion on how to easily resolve this (and get rid of the threads showing) I came up with the idea of using tags on the thread's opening post which could then be expanded into a more automated solution (see here on the original contribute thread http://community.giffgaff.com/t5/Contribute/Idea-N
- 'unsolved' and 'Unsolved' - this would mean the thread is still unresolved and this could prompt further responses from members that are particularly interested and have the knowledge to help solve more difficult problems by searching for that tag. The use of the tag would exclude the thread from appearing in the 'Unresolved Help Requests'.
- 'No BA needed' simply to exclude it from appearing (this is the one I would use for the 'Urban Myths' thread for example).
Change the emails (sent out to members reminding them to set a best answer) to include details on the new option of setting the tag to 'unsolved' if they can't find an appropriate best answer to set/need further help. Also please include a valid link to the thread as I think this is an issue atm.
So this should be a fairly simple solution to implement and a needed one I feel.
As always comments and support welcomed
Now giffgaff stock the iPhone 5c, its super easy to get a hold of the iphone. However when I was looking at the website, browsing for a new phone something stood out to me.
Above are the colours that Apple sell, the colours are taken directly from the apple website.
And here are the colours that giffgaff advertise. There are two blaring differences.
- The Pink
- and The Blue
Now the pink isn't an issue as its more that Apple aren't showing the correct shade, even if giffgaff's is a little on the bring side.
My issue is with the Blue:
There is quite a contrast in the colours, and even more so if you look at the actual colour of the blue iPhone 5c
So my proposal, rather than having the current shade of blue in the small coloured box, change this:
So that the correct shade of blue is advertised. As at the time being it looks like the phone should be purple. So you can imagine my disappointment when I realised it wasn't in fact a nice purple shade, but in fact bright blue.
A simple change is all that is required but it would ,make things much clearer.
Thanks, please support with a kudos if you think the change is necessary.
Seems so obvious but hasn't been done and needs to be made much clearer. See for yourself here http://giffgaff.com/phones
I was prompted by a help thread asking whether giffgaff were locked or not and found that NOTHING on the phones offer page states this at all (even on the specifications of the phones). The only 'official' confirmation is on the Knowledge based article on this which isn't even linked.
So simples add some text to the header banner that is used on buying phones to include the really important selling point that giffgaff phones aren't locked to the network. I've kept to the rhyming theme but any other suggestions are welcome.
So you know what to do (click the kudos button) if you wish to support this simple and easy to implement idea. Comments (as always) welcomed.
PS. As a related issue the links on the support pages also need to be changed (firstly include this KB article http://community.giffgaff.com/t5/Getting-started/B
It would be good to be able to see your the usage statistics from itemised calls, texts and data for past months.
If you can display a usage graph too then seeing both the stats and graph would make it easier to decide whether to change goody bags to save money.
I don't know the internal workings of gg, but for a while now i have wondered whether gg focus on the right things internally, however in fairness, more recent months have shown that things are being done and openly advertised to it's community and customers.
Just an idea and this may be already done, but how about either monthly or quarterly, the posts are analysed and categorised to give focus on where gg should be looking to better things etc.
I looked into a recent section of posts (about 8 hours worth) and this is what i found.... Hpefully it shows something or gives someone some ideas, but to me this is the logical way forward in bettering the customer experience and resolve the more common problems, maybe in clearer guideance that would change monthly/quarterly depending on what issues there are in that period. Perhaps even when people are posting, just like they have to choose now say 'help & support' or 'tips & advice' and then a sub category?? Anyhow, this was my findings broadly......
Thepie chart shows the most common categories broken down and the idea would be that these are the ones to focus on.
We all have them times when our phone isnt in signal or is off. The thing with Giffgaff is that you arent notified unless you use a different app etc. I think introducing the text alerts would be a good thing, its alreaady offered by others so why not Giffgaff? Also its easier than using another app which needs connecting to the internet.
Got someone complaining on FB and I think they have a point. They wanted a goodybag bag + blackberry add-on and clicked on Blackberry plans link.
However the link takes you to a single page with everything on it, starting with the normal goodybags.
You have to scroll down past these to get to the blackberry plans. Understandable that someone could get confused and buy a £10 goodybag by mistake, instead of a £10 Blackberry plan.
Ideally the links should go to separate pages, but at least should go straight to the relevant section and not just the top of the page. Misleading and confusing where it doesn't need to be.
So the idea is to change the mobile topup links so that they take you straight through to the section that you need. At the moment, with the way its (not) working, there's no point to the 3 different links as they all go to the same place.
A very simple suggestion.
My Internet connection times out constantly which is a pain when it comes to using the Community. Repeatedly I end up at the Authentication failed screen so I have to either re-submit or retype, when the original comment may or may not have been posted, often leaving a duplicate.
The current 'Options' menu shows only the Edit Reply button, meaning that the duplicate can't be deleted. This is a nuisance, especially with a retype that has minor changes.
My suggestion is for a Delete Reply button along with the Edit one. I don't know if there is a way of deleting posts (I can't find one), but even so this would make it far easier, and should be easy to implement.
In response to @xollobru - I did see the particular suggestion you're referring to, but that was in response to deleting a thread. That being said (of course, it's hardly a difference), perhaps we could submit a deletion request to the giffgaff community moderators, who can in turn delete it.
Also, I can understand why you would want to trace something back for trolling, but surely editing your comment clean would have the same unwanted effect. Of course, editing it clean in this case just leaves an empty comment.
But then after we should be able to purchase £5 airtime rather than £10 minimum
So I think giffgaff should offer £5 minimum top up.
Might not be the great idea but I think this is important to people
To elaborate on a post about using goody bags in the EU when the new laws come in, i think that the use of goodybags should be allowed in the EU for free, and when travelling further afield (for example USA, Brazil, AUS etc.). you can keep your goodybag for a set charge per day or per week. For example to keep your goody bag abroad £1/day and £5/week. I think this would be welcomed greatly by the community esplecially by people, such as myself, who travel quite often.
Thanks very much, hope this is considered.
I think that it would be a good idea if giffgaff introduced goodybags specifically for international calls+texts, so if you're one of those people who regularly has to phone people abroad (for example, if you have family or friends in another country you want to stay in touch with or you travel a lot for your job) then you can still buy a goodybag without having to purchase extra airtime credit.
Since you can only have one goodybag active at any one time, then I think it would be a great idea if these special goodybags had minutes and texts you could use for UK and abroad. For example, a £10 version of this goodybag could include 250 UK minutes, 250 international minutes and 500MB of roaming so you don't build up charges for roaming very quickly.
Any type of warning whilst during a phone call your phone lets you know it's about to run out of minutes and start using credit. This could be an audible warning, a text being sent or your call could just come to an end and notify you that you are now in to using air time credit.
My idea is simple really but would be benefical to giffgaff to help out with network coverage issues.
At present, most people use a third party data speed checker - why don't giffgaff have a link on their app which will run a free (would not be charged data costs if not on unlimited goodybag) data speed check using mobile data useage - giffgaff would then have access to the results (whereas they would not have them at present from a thrid party app)and could monitor the network coverage far better and could also feedback to O2 on problem areas that could help them develop their network coverage in the correct places.
Data connection speeds issues are raised on a regular basis on the forum, so monitoring useage would be good and could help further develop this network (which I am very happy with)
It would be important that any data speed checks were not abused in anyway as this could in itself have a detrimental effect on the speed of the network, so I would suggest that data speed check be limited to 3 every 12 hours.
gg should provide a regular report to the community on the performance of the 3G and 4G data network
gg must know what level of data service they are providing based on the stress levels on their data servers so that data should already be available. A graph of "average network speed and latency vs time of day" would be useful for example. Data should be updated at least say once a week.
Why do we need this?
Mobile data can be really slow at times and congestion management and traffic shaping policies are being implemented but the benefits to users are not yet clear - meanwhile members are complaining, reporting poor speedtest results, expressing discontent with a lack of information from gg, some even leaving gg.
The vacuum left by the lack of up-to-date performance status info is filled by posts of worst-case reports of slow data and even speculation that gg is willingly allowing the system to degrade.
To make this idea work well, data performance should be stated against speed targets. We would all like to know where gg's data performance is heading - what speeds can we expect to get say in 1 month, 3 months, 6 months? I hope gg have a plan with some numbers, I think gg should consider sharing more of it with us, instead of letting users wonder for ourselves on a daily basis whether the network will perform adequately.
Do you think this would be a good idea?
A constant bugbear we all experience. LOST SIGNAL
I understand giffgaff piggyback on the O2 network.
Would it be possible to negotiate with other provider to use their networks when a signal is lost?
I know there would be a cost implication.
However it could be an opt in option.
How good would that be guys
Maybe it is good time to introduce new goodybag with allowed tethering?
I think in 4g era it will be good to follow market and introduce more goodybags with 2gb and 3gb data and tethering.
In my opinion it supposed to be:
£12,50 500min unlimited text and 2gb data (allowed tethering)
£14 500 min unlimited text and 4gb data (allowed tethering)
What is your opinion GG and others?