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Occasionally I will use the report function and ask to remove a best answer awarded to me, either because the person hasn't had their problem solved , or there's a better answer posted
My idea is to have a "remove best answer" against your post, you can then use the report function button to alert an educator what you've done and suggest a post you think should be seated the best answer.

This is a bit of a radical proposal seeing as best answers are a main factor in payback,
So although you don't get a best answer added to your total, an educator ( who you alert)
will still log the removed best answer to you and be included in payback calculations

New idea !!

Status: New Idea
by georgew666 on ‎20-05-2015 22:13
Hey guys here's a new idea for you . ROLLOVER .
No not the lotto, but your unused minutes and texts. Dead handy for those that can't top up every month. I've always got loads left so why not allow members to roll them over to the next month. Not necessarily all of them but maybe a percentage of them or fixed amount. It all helps.
So what do you think??
How about letting us buy giffgaff merchandise with our payback, you know like giffgaff hoodies and mugs and stuff.

Customize giffgaff website

Status: New Idea
by lorna2013 on ‎06-05-2015 13:18

I've seen a few posts this morning, with a mixture of people not liking the new website design, some loving it, and some saying they'll get used to it.


My suggestion is that the website is customisable, in that as part of the settings we can choose our own:


Font and colour, background images (or none), colours of buttons (such as the now blue kudos button), etc


I know the giffgaff website/community pages are powered by the Lithium software, but if there was a way to incorporate users being able to choose their own design I feel it would be good.


After all, giffgaff is the network run by us :smileyhappy: :smileyhappy:



Status: New Idea
by dannykhann13 on ‎14-05-2015 20:33
Give us like 1500 points on our birthday :smileyhappy:

giffgaff should offer a mobile phone insurance policy

Status: New Idea
by lpwilliams ‎14-05-2015 19:19 - edited ‎14-05-2015 19:20

giffgaff have been selling phones for some time now.

Success?  Yes.


giffgaff have joined forces with ratesetter to offer mobile phone loans.

Success?  I think it is, for those who want it


giffgaff have continued the link with ratesetter to offer loans for things other than mobile phones.

Success?  I think it could be, for those who want/need it


I propose giffgaff now consider offering mobile phone insurance policies for members to insure their phones - acting as a broker, as they are with ratesetter for loans.


This way, giffgaff generates more profit, which can be re-invested into the network, to enhance everybody's experience.  Members can take out insurance on their phones if they so wish.


Success?  What do you think?  Comments please?


voicemail costs

Status: New Idea
by kerensac on ‎12-05-2015 00:05

i think when you get the 3 months free giffgaff mins you should also get 3 months free voicemail, it is still giffgaff your phoning so it should be covered by the giffgaff free calls i had to go 2 weeks without money in my phone and had voicemail but couldnt listen to them till i topped up 1 was from my land lord as i finaly found out after 2 weeks when i topped up to listen to it but people that leave messages think you will get the message which is why they leave a message, they pay to leave a message then we pay to hear it, something should change with that but even if its free voicemail for the 3 months with our giffgaff mins would be so much better

Gigabag Warning

Status: New Idea
by philbond on ‎28-04-2015 10:38

We see this alot, a member inadvertently buys a gigabag instead of a goodybag.


My idea is simple, when you buy a gigabag, and click PAY, a very large warning bubble comes up to advise you that this is a data only gigabag and has no calls or texts, are you sure you want this product?


Additionally, a warning that this will not add data to an existing live goodybag and will be queued until the live goodybag expires.


More choice of phones

Status: New Idea
by stacey_law1 on ‎22-05-2015 14:37
Not sure if this has already been mentioned but I just thought if giffgaff can give us a more bigger selection of phones nice easy idea and it gives us more of a choice in which handset u want I don't think giffgaff have a wide range of phones available at the moment sorry if this has already been mentioned thanx

Can ideas be moved mobile version

Status: New Idea
by ukchattyman on ‎23-05-2015 18:37
Can ideas part of the site on the mobile version be moved to main part of the mobile community board even if top tips needs moving or removed. Given the new payback scheme will encompass this part of the site it be better its not hidden on the mobile version of the site

I've seen a lot of errors on the giffgaff community where members try to add a gigabag onto their account when theyve run out of data in their current goodybag but they end up doing an early repurchase so their goodybag allowance is removed (they aren't so chuffed about that either).


My idea is to make gigabags supplementary to goodybags so that both bundles can be active at the same time. This will also enable high data users or those who want to tether to use this option as they find that they get blocked for tethering on unlimited data goodybags. Sounds like it needs quite a bit of work to put into action but considering the benefits it may have for members I think it's definitely one worth considering. 


All the best guys :smileyhappy:


Don't forget to Kudos this if you think it's a good idea

Alter Links in Community Drop Down

Status: New Idea
by kvncltn on ‎22-05-2015 11:21

At the moment the community drop down has two different sets of links, one for when you are in the My giffgaff section and another when you are browsing the forum. I would simply like to have both of them the same. All the other drop down menus have the same layout no matter where you are on the site, so the community one should be the same.


This is what you get when you are in My giffgaff:

giffgaff quick links #2.png


It has the extra "Submit:" and "Social:" with a gap between your profile links and the site links. 


And this is what is provided when you are on the forums:

giffgaff quick links #1.png


This one seems to be the newer one because it has giffgaff money which is not found on the other menu. It also looks cleaner without the unecessary descriptions the previous menu has for the links.


I would prefer the second menu, found when on the forums, to be the default menu for all areas of the website.

While commenting on another idea about reverting the new design back to the old one due to poor performance, I had a look some the source code and data for the website. I noticed they are some simple ways that the performance could be improved quite simpally.


I ran the page through Page Speed Insights tool from Google which gave a dismal score of 38/100

(Link to results), higher being better. They are two simple modifications that would dramtically improve the performance of the page which I spotted just by looking at the page for a couple of minutes, these shouldn't be there on a website of a modern technology brand.

They both are relating to the full width picture at the top of the page. This causes a major delay when loading the page due to its large size (2.1MB), the next largest object for comparison around ~250KB. According to Page Speed tool from Google for website developers this image could be resized and compressed without lossing signicant visual quality by 78%, saving 1.4MB.

Secondly this image is set only to be cached for one and a half hours. Caching means it is stored on your computer so you don't have to load it from the web again. This means after one and a half hours you have to download the image again. I can't see why the image cannot be set to be cached for 1 month at least. This means every time you went to the giffgaff page in a month you wouldn't have to spend data and time downloading the the image.


giffgaff should spend some time working through the simple fixes to make the website faster for all of us. This would improve the brand as well as slow pages just put people off companies, espically technology companies.

Contact agent - 'None of the Above' option

Status: New Idea
by cab on ‎01-05-2015 13:32

Its a good idea to give us a pre-selected group of options to contact an agent. But it does happen that you may need to get in touch with GiffGaff with a matter that is not covered in the menus - and its frustrating to have to quite literally invent nonsense to fill in the forms to then tell you something else in the comments part of the contact form!


Look, just give us a 'none of the above' option with a text submission box at the bottom of the 'contact agent' options drop box. Feel free to add some text to the page telling us that filling in the wrong agent contact may end up making the process take longer, but at least do us the courtesy of giving us the choice not to randomly bounce around an irrelevant set of options.





Data rollover

Status: New Idea
by tomhaigh93 on ‎10-05-2015 11:49
If you have unused data from one month, it rolls
Over to the next month and adds to your new data for that month. After that month it expires and the excess data from that month rolls over.

account security

Status: New Idea
by uksecretsensi on ‎21-05-2015 13:45

account should have 2 step verification like a code generator or code text to your number in order to access your account to prevent other people accessing your giffgaff account.

hi there,


I have been with GiffGaff sometime now and i especially love the forums !!  we all know that the majority of  help questions are about the NEW members having  NO INTERNET (sending a great first impression of the network to the new members)


New members don't realise that giffgaff do not send the configuration texts that the big networks do and that we as users have to manually enter them.


I think that when a sim and attached sleeve are sent out or when a member cuts it out to spread the giffgaff love :heart: ,  the sleeve that's is attached to the sim should have a few essential 'need to knows' on it for new members to read.


For example


a simple activation guide, with web address link showing where more detail can be found, 


a link to explain the goodybag and airtime difference


but most importantly I feel are the apn settings, they should be printed out on there fully, and a link to where they are on the site.


WHY would you want to do that they can be found online i hear you say


THAT'S ONE OF MY MAJOR SUPPORTING POINTS (aside from the first impression of giffgaff)


I just feel that newbies need to be aware of these settings as some rely on mobile data only and if they cant get access to the net as they need the mobile data and then they suffer as they cant see the settings or enter them until they get online somehow.


I really feel putting  the apn settings on the sleeves that surround the sims would be such an advantage to newbies and therefore giffgaff is starting on the right foot as they do say that first impressions stick! 


In turn the forum posts about newbies data problems will be reduced and you will have more new customers having a better first experience with giffgaff



I think this would be a great idea to implement as I am always on the forums and its the number one problem I see time and time again



£ 7.50 Hokey Cokey suggestion

Status: New Idea
by william_knapman ‎23-05-2015 12:11 - edited ‎23-05-2015 12:46

Summary of idea: new £ 7.50 Hokey Cokey goodybag with 50 minutes, 300 texts and 2GB


Following recent posts and ideas to the effect that


  • giffgaff are increasingly uncompetitive (Vectone, Delight etc)
  • on the assumption that the "free extra minutes for calls received" feature in the Hokey Cokey goodybag is financially good for giffgaff (I understand this is correct)
  • that the focus seems to be increasingly on the data element of plans rather than minutes (rather like texts seemed to be important in the early mobile phone contracts and now are essentially an afterthought)

What about a £ 7.50 goodybag which would be essentially the  same as the £ 5.00 version but with 2GB of data and few minutes.  This would pretty much compete with Delight and Vectone in terms of data but not minutes (but for Hokey Cokey afficionados this wouldn't matter). 

It would also differentiate from the soon to be launched FreedomPop product (only 200MB with 200 minutes but NB it is going to be ... FREE!) 


Assuming that cost conscious giffgaffers arrange their usage so that they get the number of minutes they need by getting people to call them (e.g. use a large bundle from another phone to effectively top up their minutes, arranging to be called back etc) this would mean that giffgaff would be paid more than their competitors for providing less. 


The point about setting the number of minutes low is that

(a) either the user doesn't actually use minutes at all or hardly at all in which case presumably it has already been a worthwhile transaction for giffgaff - effectively £ 7.50 for 2GB data or

(b) if they do want to use a "normal" number of minutes they will either arrange to be called

(thus benefitting giffgaff who earn extra revenue) or the user will end up paying giffgaff more by way of PAYG rates or early goodybag renewal.


The pricing per GB is more than for the more expensive goodybags so this suggestion is meant to be viable rather than just a "give me more for nothing".  The closest previous idea along these lines I could find was "Hokey Cokey Plus" which it seemed to me was on to something but derided for being unviable.  Perhaps it doesn't look so silly now?


(For mainstream comparison I just renewed a Vodafone contract and ended up with their 300 plan which is 300 minutes, 500 texts and 250MB ... advertised at £ 9.50, ended up agreeing £ 5.70 when I asked for the PAC)  I would have moved too, wasn't bluffing.  After all, Sainsburys use the Vodafone network and happily beat Vodafone's published prices)


keep gg money+mobile separate!

Status: New Idea
by bmw4175 on ‎19-04-2015 19:56

This one is simple and straight to the point! 

When any of us members signed up to giffgaff we never imagined we'd at some point become part of a loan company and with the ideas of payback being awarded for getting loan customers and for giving advice looking like becoming a reality myself personally I don't want to be involved in something like this and I'm sure plenty of other members feel this way too? 

I suggest you totally rethink your loan idea been associated with the giffgaff name and especially stop members giving any advice! 

I could state a billion reasons for this but will stick to the obvious. 

Your a phone company and that's what we joined. Please keep it that way. 


Delete an idea

Status: New Idea
by jeffreyg on ‎19-05-2015 20:05
ever had an idea that was completely hated by everyone and they made you look like a fool? I know I did. I've always wanted to delete the idea but couldn't.
How about add a delete function to a idea.

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