How about adding the "extra minutes earned from incoming calls" function to all goodybags and not just the £5 hokey cokey? This would placate those people who run out of minutes because they don't realise they can't buy a second bag within the month.
The system is already there, so it shouldn't cost much more to add it to all goodybags - and maybe gigabags too?
While a gigabag is being used for phone calls, it cannot be using high-speed data so it is reducing loading on the network. That could be rewarded - by encouraging people to spend even more time not on the internet...
It would also help those who currently have to choose a £10 goodybag in case they need to tether, when really they wanted more minutes - especially when the current offer ends and newbies only get 250 mins.
I've already sugggested this in Contribute, but oldyorkie recommended putting it straight into Ideas. Please support this if you think it would encourage you to buy a goodybag. Let's get this to the ideas meeting, and then giffgaff can tell us whether it is practical or affordable.
I'm not sure how many unused minutes and data we have from goodybags each month but if people are like me there is usually 200 minutes and data left over.
I would imagine that it adds up to quite a lot.
Could we offer this unused minutes and data free to charities.
On the proviso they buy a phone from us and keep at least £10 in top up.
Benefits would be more phone sales and members would be happy to see their unused minutes going to good causes so might be happy taking a higher priced goodybag.
Would be very good PR as well.
Obviously depends on how many unused minutes and data we have each month.
After getting involved in the "Guiding principles for Ideas in 2014" thread it occured to me.
Why not have giffgaff deliver a personalised package to each member stating ideas they might be interested in?
This way members get to know and support ideas they'd like which leads to a better experience with giffgaff for them. This could be sent out monthly by email (Like your monthly usage statement) depending on the areas of giffgaff you frequent most often. So if there was a way giffgaff could identify the areas you had been really involved in, such as the 4G consultations, they could possibly send you a link to the idea "4G at no extra cost" which is actually under consideration at the moment. A mock up message could go:
Hello *insert username* at giffgaff we encourage our members to get involved and help giffgaff get better by suggesting ideas. Since you've been involved in *insert activity* we think you might like to support these ideas *insert links to ideas*
Members could opt in by accepting "You're happy to get info and offers from giffgaff" in your contact permissions. Maybe this personalised package could be sent with your monthly usage statement. If giffgaff offered this package to each member the ideas board would really light up and get going. It's possible that ideas that loads of giffgaffers would love are being ignored because they simply don't know about them! So in conclusion:
Every month giffgaff should send out a personalised package to each member with links to ideas they might like to support depending on their recent activity. This message could be included with the monthly usage statement and they could even complement each other if there was a proposal to increase minutes on a certain goodybag or what not.
Thank you for taking your time to read this; I'd really love to hear any awesome ideas or suggestions you guys have about this Thank you to @hazel22 for encouraging me to propose this idea
Edit: Spelling & Grammar
On the main page, under "My giffgaff", the first link is labeled "My payback". However, the next one says "Your recruits". Not a massive problem but would be nice to touch it up a bit
My idea is that on help posts, when a issue is marked as agent solvable only by members, the thread would get a button that the OP can press, and it sends it off to the agent and asks them to put in any missing detail. I think this would take out the stress of contacting a agent for the first time, and make GiffGaff easier to use.
Buying a goodybag and then attempting to buy the Add-on afterwards:
Though the purchasing system has recently been greatly improved, some members are still trying to the buy Add-on after buying a goodybag. Some current members are still explaining that you must buy both goodybag and Add-on together (which of course is still correct), but since the system has changed, the purchasing selection panel tends to look as if you still buy a goodybag first, and then under the Blackberry Plan to just add £2.50 for the Addon if required.
I don't think the problem is widespread, but I think it's worth looking at.
Add a goodybag alongside the Blackberry symbol, or/and adjust the text to read:
Buy a goodybag here and add £2.50 for Blackberry services. You don't need to buy this if you have a Blackberry 10 OS
Clear purchasing selection.
Dear Giff Gaff...
With the venture of selling phones now up and running. (I wish you all the very best with it)
Would GiffGaff consider the introduction of supplying dongles..... I for one would be very interested in this .....
I am with 3 at the minute, and to be honest where I am located the signal is pants and very frustrating to use, and frankly its also expensive...
Maybe if you went down this route, you could introduce a more selective data usage and pricing, ie like the goodybags, ..more packages I mean.
I hope you will take this into consideration and I look forward to any replys.
As tethering is currently only allowed on 1 current goodybag, shouldn't this be extended to all goodybags ie give both the £15 1GB of tethering data, & the £20 goodybag at least 2GB tethering data, that way those of us with wifi tablets can least use our tablets when out and about & with the thethering limits applied to the goodybags it won't be possible to abuse it, and when the amount is about to be used up let people know by sending a text that your allowed tethering data is about to be used up, so they know not to continue using tethering data afterwards.
Comon Giffgaff you just up the minutes on both the £15 & £20 goodybags, why not add some tethering aswell & make this a very special Christmas for us all.
My idea is to double a data allowance on 7.5 Goodybag due to pressure from competitors.
Giffgaff could refresh their goodybags to stay step forward.
Talk Talk S plan -100 min -250 txt. -200 mb cost 5 pounds 1 month
but if you take it for 12 months price decrease to 3.5 pounds
Virgin media 30-day contract 150 min ,unlimited txt , mobile data 500 mb cost 7 pounds
Three 30-day contract 200 min, 5000 txt, 500 mb cost 6.9 pounds
Quite simply the above, I (embarrasingly) never knew we actually had one untill I found out from a comment off my initial thread saying that we should have a quote button.
Looking in the comments, it was apparent that other people weren't aware we had one either. This could be resloved by simply putting a "quote button on the thread" like below (please excuse the bad pain job)
*Thanks endorphin for the picture.
Tmobile had the MDA range, that were their own branded HTCs, and there was the massively popular Orange San Franciscos that were probably bought by more people off than on the Orange network.
So instead of a repeat of the most popular mobile used across all networks but sold on only one and sporting the orange square on the back (despite being unlikely it had ever been used on that network) why not have a giffgaff branded mobile in the same sense.
Other than the entirely obvious one of free advertising, it could also mean the community could pick out a spec they liked (including dual sim as mentioned in my other idea) and the manufactures of the ones in greatest demand could be approached and asked about a branding (to suit UK frequencies etc).
Also, if the only mainstream UK mobile company bringing dual sim smart phones into the UK was giffgaff, then there would be no shortage of people buying from here, and flashing the back logo to folk each time they made a call,
Eventually if you create enough demand, you can even guide the entire spec of a phone from scratch.
Anyone see any problems, or ways to improve on this idea?
This is a very basic idea and I would imagine that all members would benefit from it. When a member has a question about their account and goes to Ask an Agent, there should just be a box for submitting the problem/quesion without the need to answer set questions that are either difficult to answer or irrelevant to the member's problem/question.
Obviously the agent needs as much detail as possible regarding dates, amounts etc. so this should be stated at the top.
This suggestion arises out of my own difficulty in finally submitting my question in a way that the form would accept. I ended up having to put answers about balances, dates and where calls were made to that made no sense and had nothing to do with my question, just to get the form accepted and sent.
Hi folks, just wanted to say I think it is brilliant that giffgaff are now selling phones. I also was wondering about if over time giffgaff would think of doing trade-ins on phones and upgrades. So for example if you buy a phone from giffgaff keep it for 2 years and then want to upgrade you could post the phone back and get money off a brand new phone. I know this might not be feasible but it was just an idea. The phones giffgaff receives could be refurbished and then re-sold to other customers.
I also had an idea that consumers could send in any old phones to giffgaff which could then be recycled and the money be given to charity. Again I have no idea what is possible and what is not but thought I would suggest it.
I see lots of threads from users that forgot to add on blackberry services when they buy a goodybag.What follows is always a lot of discontent.
Is there not a way method for giffgaff to identify blackberry users at sim activation (eg via the IMEI).For blackberry users the add on would be automatic unless you opt out (rather than the standard opt in.
Or could the blackberry add on be capable of being added to a goody bag durung the goody bag period.
seems weired to carol to complete strangers but not anymore. Who woulnt want some christmas etertainment. i would. and im pretty sure you would. so if you are like me then lets convince our lovley giff-staffers to go chrismas caroling, to film it and post it in our gorgous fourm. it does not bite and what person hates intertainment i mean singing. come one giff-staffers and gaffers alike. lets start convincing xx
where theres a present, theres a tree, where theres a tree, theres baubles, where there are baubles, ITS CHRISTMAS!!
I know that people are trying to clear up Off-Topic by having Achievements threads and what-not.
I think there should be a seperate section for people who want to tell us they went up in rank, or count to 50 etc.
Call it "Games and 'Gratulations" or something.
That way off-topic would be freed up from the same thing all the time.
EDIT - I think that this should be put to a vote, perhaps as part of a poll and then go with what the majority want.
Since the £10 goodybag is now 400 mins and 1gb of data and the £12 goodbybag is 250 mins and unlimited data surely both these goodybags are at an equivilant value? i think there should be two £10 goodybags, one with 400 minuets and 1gb data or one with 200-250 minuets and unlimited data, surely there are alot of data users out there like me who use internet on their smart phones more than minuets. anyone with me on this?