Some of you may have already seen my idea I posted a couple of days ago about changing the dates of the kudo to when it was actually awarded rather than the date the op was made in the daily digest email, but in case you missed it here it is :
Now as a result of that idea thanks to @endorphin I've already added that the actual email is a bit jumbled up and that maybe it'd be better if a blank line or something be inserted inbetween each link.
Now the way I understand it is your meant to stick to one suggestion per idea so here I am again!
The problem is there is no way of looking anywhere to see all your 'Best Answers' listed like you can check your kudo, posts, board replies and just about everything else!
Now I know a work around was made by another member but it was quite technical so for people like myself, who are not that tech savvy, we still can't check unless you want to go through thousands of old posts! The amount of times my b/a count has gone up in my profile but I don't know which post it was awarded is really frustrating!
So a simple solution to this is in the daily digest emails, as well as telling us about Kudos we've received, that any new 'Best Answers' be included as well!
Well that's my suggestion so it's over to you folks?
We've seen several issues recently with users being annoyed at the extremely last minute notice they got that they can no longer use Maestro with giffgaff to top-up.
It was quite a blow, since they literally got a day or two, and most people did not even get a text about it until this morning, days after the change had already happened.
What I propose is that such big network changes have a minimum notice period of either:
Where the notices would require:
-Text sent to either: ALL users, or the affected users
-Announcement placed on the Community
-Twitter and Facebook messages sent out
After the Movie Night on March 1st, 2014, @amy_b_d posted the full log from the live IRC chat that took place during the movie (click on the "Spoiler" link in the post if you want to read the chat log yourself). As I wasn't present for the chat, I had a read through some of it (mainly the start and end, coz the middle was mostly about the movie), and it looked like great fun. It must feel like you're actually chatting in person with your fellow giffgaffers.
Personally, I would love to take part in one of these chats, but not necessarily about a movie. I don't often want to watch the movies that are selected, and even when I do, I'm not that keen on chatting on-line while they're being shown on TV. I think a chat like this would be great fun in and of itself, so this is my idea.
In exactly the same way as the live chat facility currently works on Movie Nights, the same could be done on other occasions, for general social chats about anything, with the chat window embedded into the first post of a "sticky" forum thread on the Social: General Discussion board, for the duration of the chat session.
I don't think a live chat like this should be a permanent presence on the forum, as it would take away from the usual day-to-day forum activity, but perhaps it could be an organised thing every now and then - maybe on the Saturday nights that aren't Movie Nights, for example, and perhaps centred around the time an Educator is able to monitor the chat, as Amy does on Movie Nights. (I'm going to suggest 8pm to 11pm for now, as Educators are around until 11pm.) I think having it as an occasional organised thing would mean more people would attend as well, rather than just coming and going in dribs and drabs. Having it available only for a short time would also solve the difficulty of measuring helpful participation for payback purposes, a reason giffgaff have used in the past for turning down similar ideas of this nature (see here), as the vast majority of members' time would still be spent on the forum.
Other previous suggestions, which have been rejected by giffgaff, have been about the possibility of providing live chat with agents, and with fellow members for help and support purposes (here's one such example from 2010), not so much for socialising like I'm suggesting. So while it may look like I'm resurrecting an old, rejected idea, I think recent developments, where a monitored chat room is already being used on the forum for a couple of hours a fortnight, mean this may be worth exploring again.
Please support my idea if you like the sound of it by giving it Kudos, and/or leave a comment below. Thanks.
(P.S. If I make any alterations to the original idea, either based on feedback or because I've changed my mind, then I'll make them clear in any edits I make to this post.)
As we all know if we buy a new phone. Say a blackberry 9800
you need blackberry services. but you renewed your goodybag three days ago. currently we have to wait until the next goodbag starts instead of just adding it. With all other networks you can call them and add BIS or BB services when you get your phone.
Please GG can this feature be added. I need BB adding now and i have to wait till the 16th march to get it on.
I cant even add bb services or my email address or contacts till its on.
When roaming outside the EU VAT area, no VAT is chargeable in accordance with Article 19 of the Value Added Tax (Place of Supply of Services) Order 1992. The United Kingdom opted to exempt non-EU VAT area roaming from UK VAT under Article 9(3)(a) of Council Directive 77/388 ("the Sixth VAT Directive") so that it could charge UK VAT on services used in the UK but billed outside the UK (e.g. US-based services marketed to UK residents). According to message 15 in this thread, giffgaff correctly charges no VAT when roaming outside the EU VAT area, but giffgaff's published prices do not currently reflect this. I also discussed last year in this thread how this issue relates to European roaming price caps.
The problem is that giffgaff's roaming pricing page shows only one set of prices for European roaming which includes VAT, even for roaming in European countries and territories where VAT is not charged.
The following table shows all the countries and territories where giffgaff charges European roaming prices:
|Inside EU VAT area|
(UK VAT is charged)
|Outside EU VAT area|
(UK VAT is not charged)
|All of the European Union except Gibraltar and parts of Finland, France and Spain|
|Outside European Economic Area and European Union|
(but where giffaff voluntarily applies European price caps)
Other networks (e.g. EE and Vodafone) show roaming prices excluding VAT where no VAT applies, and it is unreasonable for giffgaff to expect consumers to divide its published prices by 1.20 in order to remove VAT and also to know which countries and territories are outside the EU VAT area. On 1st July 2014, giffgaff will be reducing its European roaming charges in order to comply with new lower European price caps coming into force. I therefore suggest that from this date, giffgaff show two columns of European roaming prices, one including VAT and the other excluding VAT, and also lists which countries and territories each column applies to.
Not many of use hit these limits but occassionaly some of us get messages like this one:
Or that we have reached the "maximium of 50 kudos given per day"
What I'm proposing is, can we make this message a bit clearer as its not a daily limit but a limit for a 24 hour period and many people don't know this, as the warning message is mis-leading.
I don't know if this is a giffgaff message or a standard one set by lithium so this may be an easy fix or it may well be impossible for the giffgaff gurus to deal with, however there is no harm in bringing it up.
Could the message to changed to say exceeded the limit for a 24 hour period, rather than day as this saves many of us repeating ourselves to those who hit the limits for the first time
Thanks for reading,
Kung fu Master AlicePowell
In the GiffGaff "Community" on my "About" page my email address is displayed as "Public Statistics". I did not want my email visible, I'm sure most members wouldn't.
I'm not sure this is the right place to raise this. I searched the forums and this matter was raised in 2010, where the answers said the email is not visible by default. Then why is it called 'Public'?
I'm just troubled that this confusing issue hasn't been fixed in four years so I'm raising it here.
I can't say this is a great giffgaff idea but it's definitely logical to get this fixed and save new member's time and worry about their privacy when there is so much to get used to after joining GiffGaff with it's "Self Help" ethos.
Does any one at GiffGaff actually read these?
Please fix this... J x
P.S. I might come up with an idea soon that is worthy of the adjective... 'Great'.
I was upset to receive an email asking why I was leaving, when in fact I am a normally light user. The mini survey does not provide enough catagories for me to have explained why I have not used my phone for 25 plus days.
I think the survey should include the question " are you normally a heavy or light user?" not assume people are leaving just because they haven't used their phone 25 plus days. I was going to top up in the next few days.
There are actually a few catagories that could be included in the short survey giving alternative replies, rather than the blunt declaration " you' r e going" I think it could be a bit off putting.
All the best, Pam.
Giffgaff have introduced limited deals on some goodybags - where minutes are doubled in perpetuity as long as you are a customer before a certain date. The 4G roll out looks set to continue this trend with certain products available only for early adopters...
Personally I don't much like the idea of a 2-tier giffgaff products range - I can see it being the cause of resentment amongst new customers in the future and a potential negative for recruitment of new giffgaffers.
My suggestion is:
Allow new customers to also be entitled to buy those products after they have paid a certain total amount into their account.
The amount could perhaps be £30 or £50 or whatever is deemed suitable. There could also be a minimum period of say 3 months if this was considered necessary.
This means that loyalty and custom is still rewarded but also new customers still can potentially attain the same product availability after they have shown commitment to gg as a customer.
What do you think?
PLEASE !!!!! PLEASE!!!!!! CAN GIFF GAFF find a way to change the username. I have escaped a horrible abusive relationship (very Jeremy Kyle and I won't go into details), I am finally divorced YAY! I have changed my bank details, passport, work details, all my bills etc, The only thing left is my GIFF GAFF Username. I love Giff Gaff, but find it very distressing that I can't change my username. Please I think I have suffered enough :-(
Some members here have avatars hosted off-site that are 1.6MB in size. The reason for them being so large is because they're using full resolution images for something that is displayed in a space smaller than a match box.
I suggest that a file size limit is enforced to ensure those with slow connections aren't having their page loads slowed down by massive images. At the moment there is a member that has their avatar on the front page for one of the forums because they're on the kudos leaderboard, meaning that very popular page is slowed down for every visitor.
I think that everyone should be enabled into 4G without getting any special phones, SIM Cards, etc. It would be a great idea because it will grow giffgaff more and more. I hope you all agree?
A 2 month £5 Goodybag is not going to work, therefore, I propose having a £2.50 Goodybag instead!
Of course, everything will be cut down to half, or even less than half.
I would suggest something along the lines of :
20+extra UK minutes
100 UK Text
And of course the wonderful free Giffgaff to Giffgaff calls.
This is for people who seldom use phones, but only at times of emergency calls, especially to friends who are still not on Giffgaff Although a £5 Goodybag is ideal, but I never seemed to have my minutes and texts used more than even half.
You might suggest topping up phones with credit, but the thing is, I dont like having my phones with credit, because, firstly, I drains a lot of credit, especially during calling. And once, with a more than £5 credit, by accident had my mobile data turned on, all of them are gone without me knowing!
I would like to have a Goodybag, which is stable and even if I had accidentally had the mobile data on, I would not be able to use them due to insufficient credits.
Hope you like this Idea! Kudos to support please
Ok another simple one. Currently when we receive our daily digest email it looks something like this :
You have 4 new subscriptions & activity updates in the The giffgaff community Community.
_michaelamarie_ gave you kudos in Submit: Great giffgaff Ideas on 01-12-2013 17:02
payback taken as credit idea
paulofalus gave you kudos in Submit: Great giffgaff Ideas on 21-02-2014 16:07
keep 500 minutes on the £10 goodybag
retire6 gave you kudos in Submit: Great giffgaff Ideas on 21-02-2014 16:07
keep 500 minutes on the £10 goodybag
gordie10 gave you kudos in Welcome & Join on 10-02-2014 00:00
Re: My review of the Ideas board
So it tells us of the Kudos we've received in the last 24 hours but at the moment it only tells you the date of the original post your getting the Kudos for.
Well obviously we made the post so we know the date plus there's
a link in the email if we wanted to check.
So I think it would be a lot more beneficial if it told us the time and date when the person actually awarded the Kudos to the post.
So not a massive change but one I think is needed cuz imho the daily digest tells me nothing my profile doesn't already tell me so it just gets deleted.
Anyway what do you think guys?
Edited-to include the suggestion made by @endorphin about maybe the message could be spaced out better as in its present form it looks quite jumbled up!
Just got a idea why the app shouldn't make use of the android's default back key instead of UP button on top left corner. Most of the users would be accustomed to default back key I believe.
Developers what's your say?
Since giffgaff started selling phones last year I've noticed an ever increasing amount of ideas regarding new phones that giffgaff could sell.
Which I am all for as I think the range is quite limited at the moment (eg Not stocking a basic cheap feature phone) and every suggestion will help the people in charge know what phones us giffgaffers would like to buy.
My idea is that every month or so an agent would create a new phone suggestion page in the ideas.
1) All ideas regarding new phones could be merged in and hopefully being together each suggestion could gain some more kudos.
2) With all the ideas together the people who make the decisons could get a clearer idea of the phones people want instead of having to look through 10/15 ideas.
My suggestion is that threads that haven't had any activity for a set period of time (6 - 12 months) are locked to stop them being resurrected. If a thread hasn't been posted on for that length of time I think its safe to think that it is no longer of interest and more than likely more recent threads will have been posted with similar content.
This will help to keep the boards tidy, allow new discussions to develop and stop old information being brought to the fore.
This is primarily a suggestion for Social: General Discussion but could as easily be put to use on other boards too. The threads will still be there for people to search and refer to but no longer be able to be posted on
What do you think?