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Visible S:GD guidelines

Status: New Idea
by alicepowell ‎22-03-2014 13:37 - edited ‎26-03-2014 00:45

Hi Guys and Girls, 


This past week there has been a considerable increase in the amount of abusive threads in Socail:General Discussion Forum.


Ive had insults thrown at me personally, as have many others! So to help prevent this I think the rules and guidelines for the Social Forum should be made more visible! 


There are currently 4 threads stickied/floated on the S:GD forum .... I think that a 5th should be added, a thread that shows what can and can't be posted, what happens when a member is bullied/trolled and highlighting the report feature to users etc. 


snapshot floated threads.JPG


If a guideline thread was more visible at the top of the page, people will read it and learn that you should not post rank up threads or unofficial game etc. and that bullying is not tolerated. 


This will help lower the work that the educators will need to do and also help clean up the forum from inappropriate threads/comments. The thread could be locked and simply left in the top spot of the stickied threads for everyone to see and read. 


Thanks for reading and as always all views and comments are welcome


Edit: "it wouldn't be to just highlight bullying but also to say rank up threads, games etc. shouldn't be posted. As this is not actually said anywhere. It's a rule known by the regulars and not newer members so we sound arrogant and controlling when we say those types of threads shouldn't be on S:GD."


tech team call or text back

Status: New Idea
by bluemoonbaz ‎31-03-2014 20:01 - edited ‎01-04-2014 10:10

Well i was thinking when you have a problem and you contact the agents they try to resolve your issue

At this point your just waiting for a soloution It can take days then if they cant resolve it gets passed to the tech team

So wouldnt it be a good idea if at that point the agents told you it was being passed to tech team and you gave them a alternative contact detail

Once the tech team looked at the problem they gave you a non returnable text or call back


Hi were looking in to your problem


and the same once fixed

Hi we've resolved you problem It was etc etc



There nothing worse than waiting in the dark its frustrating and causes members to post agents are rubbish and iam leaving etc when just a little communication could make members feel like there not forgotten

Hi all,


We all love it when we see a PM from gregg_b saying we have climbed up a rung on the Rank ladder! And of course we want to share the joy and news of our achievement! 


Since the clean up of S:GD rank up threads are not allowed as they clogged up the first page of discussion however rixopod's unofficial achievement thread has been made the official stop for sharing our rank ups, kudos awards etc. 


So the idea is simple, in the PM, add a small line to encourage people to post in the now official achievements thread! This will help raise awareness of the thread and help people celebrate their rank up!


See below for an example:



Hey alicepowell,

We see you have been busy again, helping our Community members get the best out of giffgaff :smileyhappy:.

To show our thanks and appreciation we have moved you up a rung on our ranking ladder - your new rank is now kung fu master. For more information on the rank system be sure to check out this helpful thread.


How about visiting to share the news of your achievement and see what other members have done this week. 

Your contribution is valued by the whole Community and we look forward to seeing your great input continue.

Keep it up and well done! 

All the best,

The giffgaff Community Team




Or words to those effects. This will help make new members aware that rank up threads should no longer be posted and will help reduce the work of the educators, as they will not have to be moving or deleting as many rank up threads.


Thanks for reading, please Kudos to show your support and comment if you wish to add anything.


AlicePowell and rixopod


giffgaff new phone saving pot.

Status: New Idea
by marc_ccc ‎25-03-2014 06:25 - edited ‎05-04-2014 13:55

i think it would be great if you had a top up plan that included part payment into a pot, ie lets say you got a £12 goody bag, but you topped up £15,  there is £3 spare, which you could nominnate to go into a pot, and as time goes by, this pot would grow, and thus lettinng you put it towards the cost of a new phone from giffgaff. it would be an incentive to all pay as you go customers wanting a nice new shiny phone. sorry as i am new to all this, but a kind member has gave me some insite as to how it works, the more kudos i get , counts for more votes and the idea may be taken onboard, so if you like the idea, vote with a kudos,, many thanks 




£5 topup vouchers

Status: New Idea
by gbn on ‎13-04-2014 23:34

I guess GiffGaff should introduce a £5 topup amount when topping up by voucher with all the benefits applied as for £10. I mean free GiffGaff to GiffGaff calls and texts. I believe it will help light giffgaff users, who use giffgaff primarely for the same network calls, texts and free numbers


Link identifying cookie

Status: New Idea
by amh3 on ‎04-03-2014 23:14

Any chance giffgaff could place an identifying cookie on our SIM order pages?


For instance if someone uses my link and then browses the main site and then orders a SIM, the order is not linked to my payback, I would lose out even though it were me who invited them here.


Green Environmental information on Giffgaff Sold Phones

Status: New Idea
by kicker ‎31-03-2014 22:37 - edited ‎31-03-2014 23:31

How about a Green Environment ranking on phones sold by Giffgaff to cut down our carbon footprint. 

I thought we could have a 5 * rating for the most green phones. 

* very poor

** poor

*** moderate

**** Excellent

***** Brilliant. 

If you like this idea please do support it by hitting that Kudos button.   Thank you.  :smileyhappy:


A learn to write code promotion

Status: New Idea
by stephenmiller on ‎18-04-2014 23:15

A promotional idea for giffgaff that's guaranteed to make absolutely no money and in fact be more costly if it's succesful / popular :smileyhappy: You might remember giffgaff Happenings from a while back where some people in the industry talked to hopefuls about their experiences in a bid to inspire/terrify them. THis is along similar lines in that it's in the hope of encouraging people to do something that they want to but ordinarilly wouldn't get the chance.


Code School are a rather excellent omline developer school that teach things like HTML, CSS, Javascript, IOS development, Ruby, Python etc and are very good at it too. They have both free tasters and paid courses, $29 per month for full access.  They also have a badges system that allows you to share completed courses and even import them into the very good Mozilla Open Badges.


The idea is this:

A promotion by giffgaff that for one month anyone who completes all of the free courses on the track of their choice will be enrolled for a full month so that they can carry on their online studies. The initial free courses can be challenging so only those who really want to get through them will, this way the free enrollment is guaranteed to only go to people that are likely to carry on instead of handing out free passes to all and sundry.



Here is the initial route for Objective C, the development language of IOS and OSX.




Not an easy ask to complete, and here is my badges as featured publically in my Mozilla Backpack




So an easy way to verify the courses I've completed.


As I said at the start there's absolutely no monetary gain that giffgaff can make from this that I can think of and if it proves to be popular it can get pretty costly pretty quickly but it is just one more way that giffgaff can give back to the community in a more unique way than money; Opportunity, and opportunity can be much more valuable than money I think :smileyhappy:

At the moment, when I use the "Quote" button on the full site of the forum when I want to reply to something they've said, I usually replace the username in that quote with an actual @mention, so that they are notified via e-mail that I have replied to their comment. For example ...

@alicepowell wrote:
Nah I could hug Gordie and I'm sure he'd never mention my man/men screw up again :smileyvery-happy:

(Yeah - I liked that post, so I thought I'd use it for my example. :smileywink:)


Obviously it's a manual process each time, but it does the job nicely.


I think it would be really handy though, if, every time anyone pushes the "Quote" button, an @mention was automatically generated by the forum software in the appropriate place (as above), so that people would always be notified. I think it would significantly improve communication between members, particularly those requiring help.


Head of Community, gregg_b, has added it as a "suggestion" in the list of possible forum improvements that he asked members for in February, but the idea he has linked to in that post (for which credit must go to @wjack2010) has recently been put in the Idea Vault due to lack of community support. My main reason for resurrecting it now is that I've been told it IS technically possible, but of course it can only be implemented if community members support this idea in sufficient numbers (i.e. at least 20), so we just need to give it a bit of a push.


I know this kind of notification is already possible via an external site, "IFTTT", but I think it would be better if we could bring this "in-house", so to speak.


So, if you like the sound of it, please show your support by clicking on the "Kudos" button. Thank you. :smileyhappy:

i often find i run out of my internet allowance.


I have a the £7.50 on my phone and the £12.50 on my tablet.  It would be great if these limits could be pooled together and used on either device.


or have another package that would be applicable to multi devices.


Finally I think the data package at £12.50  should be unlimited internet inline with the phone packages at the same price.


A Goodybag without a time limit

Status: New Idea
by mynamea on ‎17-04-2014 21:27

As all of you know that all the goodybags last for 30 days. The idea is to remove a 30 days limit and let it run until all points are used for an indefinite time period. For instance, a £10 goodybag offers 500 min, unlimited texts and 1 GB of data. If 500 min are used first and 1 GB is not then a goodybag still remains active and every additional min will cost a standard rate of 10p/min. if 1GB is used first and 500 min are not then it stays active and every additional MB is charged at 2p.MB. When mins and data are run out only then a goodybag terminates and unlimited texts stop as well. It could perfectly work with unlimited texts and data as well. Once a user runs out of minutes unlimited texts and data stop.


Last month a £10 goodybag was purchased and only 300 mins were used and 400 MB of data. So unused mins and data were lost and I felt rippedoff.


Do you reckon it is a good idea?


A longer msg reel in 'my giffgaff'

Status: New Idea
by bmw4175 on ‎13-04-2014 13:12

Just a quick and simple one! 

Currently when on your 'my giffgaff' page along with other stuff you have a message reel there telling you about activations, purchases, sim orders ect....

For some reason this only shows your last 5 messages, with no way to go back and look at older ones, so my suggestion is simply let us scroll back through any msg's we've had on there. 

This will be especially helpful due to GG no longer sending out emails notifying us of orders when we get a banner hit anymore but these msg's are displayed on the msg reel I'm talking about so feel it would be beneficial to be able to see all msg's and not just the last 5.

Well that's it short and sweet but to the point so I hope you agree? If so please show your support and as always your comments or criticism is welcome...... 

Thanks for reading :smileyhappy:


Bigger gigabag

Status: New Idea
by jakesweeney on ‎09-04-2014 07:44
Think everyone has to agree that we need a bigger gigabag

added airtime data

Status: New Idea
by brendadianne on ‎17-04-2014 11:25
Hi there
I have a good idea and hope it can be implemented.
There are users of smartphones that want to watch netflix and the like on their tv's. The one snag is that, with the tethering problem aboard unlimited data plans that perhaps there could be an add on that can be purchased that lets the user perhaps go into their account (dasboard) to switch on airtime credit use while they are using chromecast and the like and untick when they have finished?
It's just an idea and could it possibly obliterate the tethering problem?

I hope this is a good idea


Add giffgaff's Instagram piclink to emails

Status: New Idea
by ski_31 on ‎11-04-2014 21:17

Hi all :smileyvery-happy:


Just a quickie here :smileyhappy:


giffgaff have launched an Instagram account relatively recently. So now should it be included at the bottom of its emails?


New Social Network


So now next to the YouTube logo Insta's logo can be displayed that will open giffgaff's Instagram page when clicked.


That's all! :smileyvery-happy:


If you like this idea then please support it thanks :robothappy:



Sami :smileyhappy:


Replace "The mobile network run by you"

Status: New Idea
by xollobru on ‎13-04-2014 11:36

As recent events have proved "The mobile network run by you" is somewhat ironic, in particular I am thinking of epic events like "Off Topic", "Maestro", and the recent locking of a certain thread/s etc.


I would like to suggest that the members should come up with a new slogan to replace it and as a starter I would like to put forward:


"The mobile network for mushrooms run by ostrich's"


I think that this slogan aptly describes the way giffgaff appear to be burying their heads in the sand over 3G speed issues etc and the way we have been kept in the dark over the launch of 4G.


More useful Balance Notification

Status: New Idea
by davidjpatterson on ‎14-03-2014 10:34

I see that others from time to time have made suggestions for changes to balance notifications and it gets put into the idea vault, mine is really simple to implement.

A simple checkbox under the receive notifications area "stop zero impact notifications"


This means that I don't get a notification everytime I send a free text; I don't get a notification everytime I call another GG user which cost nothing.

I do get a notification when a text cost me £1.50 (and it's not berried in the zero value blizzard).

I do get a notification when I reduce my inclusive minutes.

I do get a notification when I reduce my account balance.


Sipmple to implement:

  • a check box
  • A logic check before a notification is sent to see if it has any value / impact

Thanks for looking

Retired people like me (along with many others on a fixed budget) want good value for their money.


A lot of us also have large extended families, who we want to keep in touch with, but the younger ones all lead such busy lives that sometimes it's not easy to find time to talk everyday.


When everyone in the group has giffgaff a quickly sent text message - at any time of the day - lets the recipient know they're being thought of, or passes on an update, until we can talk again... and all for free!

You can't get any cheaper than that!


If there is to be another campaign targeted at a specific group I would suggest this one would benefit all of us. 



My giffgaff - My notifications

Status: New Idea
by jakesweeney on ‎22-04-2014 17:03
why not get notifications on your notification bar when you get a PM or somthing

So I only recently became a Giffgaff user and I noted that the short codes/USSD codes are quite extensive and massively useful but if you can't remember the code you want or need and haven't input all of them into your phone then they are quite fiddly to find when you are on the move. So possibly having a directory of these codes on the Giffgaff app would not only mean you have constant access to them at all times but they are right there where you need them.


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