I know that the selling of handset is very much in its infancy but I do think that giffgaff is missing a trick in ecouraging people to purchase a phone from them.  So I have a solution that I hope will persuade more to buy handsets whilst also encouraging those purchasers to stay a customer of giffgaff.

 

My idea is that any member who regularly purchases a goodybag each month, for example anyone who purchases the £10 goodybag each month or a goodybag of a higher value, is eligible for a discount on any handset offered by giffgaff. 

 

I have set a proposed table of discounts below.

 

Disc given	No of Months commit to buy goodybag	Value of goodybag
10%	24	£10 / £12
15%	24	£15
20%	24	£20

 

The condition of the discount would be that member MUST purchase a goodybag for the maximum period of credit i.e. 24 months.  The discount will ONLY be offered to members who regularly buy goodybags of the value £10 and above.

 

So, if I have a proven record of prior purchase and purchase a particular value of goodybag each month then I will be eligible for a discount.  Providing I then purchase that goodybag each month then I will get the discount otherwise the full fee of the phone will be due.

 

What does everyone else think?

 

 EDIT - Just to clarify that the discount would not be received until after the period of 24 months has elapsed.  That way you still have your choice of whether you want a goodybag and what one.

giffgaff have recently (September 2013)  Introduced  the 'The Super Recruiter Programme'

 

This is a scheme that gives extra payback to recruiters who manage to get get a steady flow of recruits every month who top-up every month.

 

Currently when we first become eligible, we are asked if we wish to join the programme.  Howevever when the second month comes around, we do not know if we are still 'in' the programme.

 

 

Currently on the https://giffgaff.com/spread page it says
'Become a Super Recruiter' which kind of implies that you may not be.

It may be an idea for the indicator to to placed there.

 

 

There needs to be an indicator on the ' my giffgaff ' or spread page so that you know for yourself that you have been accepted to the scheme and what level you are at.

 

The Status would only be visable to the member themselves.

 

The fact that members can be in it one month and not the next means we do need to have some kind of indication. 

 

If you like this idea please support it.

 

 

 

 

 

 

Now I am sure this has probably been discussed before, but I can't find it When I try to search I always end up being on a thread about the knowledge base and mobile site!

 

Why isn't the ideas board on the homepage of the mobile site? Is there a specific reason, or something obvious that I am missing?

 

This is what the current mobile site homepage looks like, with no idea section (Also, I don't know why 'more' is now white )

 

To get to the idea section, you have to tap on 'More', then tap on 'Ideas'

 

and then you have the nice Ideas board, which could fit in nicely on the homescreen

 

 

I would post this as an 'Idea' but I want to check I am not being stupid / it has not been mentioned before.

 

Thanks

 

-rixopod

I have been on giffgaff for around a year now and i think its a great network however wouldn't it be great if giffgaff was a bit like all the other networks and if it had broadband deals as well? Because if giffgaff could manage to get broadband deals at competitive prices it will deffinately become even more successful and popular as people tend to get phone deals on the same network as their boradband. Anyone agree? What do you think?

Quite a simple idea - on the Payback selection page (this one: https://giffgaff.com/profile/choose-payback-method) put a message like the following, to let people know that they can still donate to the giffgaff chosen charities via Justgiving if they take payback as cash or credit..

 

Remember: If you take your Payback as cash or credit this time, you can still donate some money to the giffgaff chosen pages via Justgiving. Find out more on the Community here. http://community.giffgaff.com/t5/Welcome-News/giffgaff-opens-a-Justgiving-page/m-p/7143708/highlight...

 

 

In my last goody bag in used up my internet allowance but had lots of minutes. So had to switch off cellular data. It would be great if you could buy a quick fire amount of data or minutes to top up your goody bag.

I Got a seperate sim to use as a dongle for the internet. I perchased the 3gig bag its ran out but I have to wait till 25th of November to get another 3gig bag Annoying so wouldnt i be better if I could purchase another 3gig bag then run a month from today then If i use it in a week I could do the same. but Still the same rule it only lasts a month if I dont use it all . So surelly it would benefit giff gaff . and people like me . Or at competative price a unlimted gigabag for a month Like other networks brands do for dongles . Because now i know it doesnt last a month And cant top it up . Pay to extend the usage I might as Well go to another network and use there top up monthly with unlimited internet or like 30g usage . If this was available with giff gaff i would use giffgaff not anyone else Is it possible

 

I think we should have a summary of the phone and data usage under "My Account", updated every 24hrs.

So that we can see where and how we have been using our credits. And make it downloadable as well, say in pdf format.

As I have unlimited texts on my goody bag, the popups that come up every time I send a text are a bit pointless but I still like having them on for calls. That got me thinking, would it be possible to have a few during the day at user set times eg 9am and 9pm that say how much data is left?

My idea is an improvement in the giffgaff mobile site. I play a lot of the great games in the Social: Off Topic section on my mobile. And I know ALOT of people also do. However I find it slightly annoying when I have to go through pages and pages of posts to find my favourite games. And everytime think, it would be so easy if I could mark them as favourites and have them in one place. Therefore my idea is to make a favourite button for the posts on the giffgaff mobile site. I hope the pictures I made explain better:

 

1) When you click on the Socialff Topic section from the giffgaff mobile site this page comes up. I propose that there be an another button called favourites (marked in red circle) where all the posts or games you have marked as favourites are found in one place  

 

1) 

 

 

2) This is how it would look if you click on the favourites button. All your favourites post will appear here in one convenient place.

 

2) 

 

 

3) The way people would mark posts as favourites would be to search for their favourite posts, open the post and in the top right corner there will be a star. If you press the star, it will fill in yellow and the post will be marked as favourite. Then after it will now appear in the favourites screen and will be easy to get to. 

 

3)

 

 

4) Once the posts are marked as favourites, when you are searching  the Socialff Topic section, the favourite posts will now also have a star next to them so they are easily recognisable. If you click the star again, the post will be un-favourited.

 

4)

 

 

 

Benefits: Mobile users will be easily and more quickly be able to find their favourite post and games and participate in them. It will be very convenient to have them in one place.

 

Cost to giffgaff: No large cost. Only need to source a developer to create a favourites button and a place where favourite will go once they have marked as favourite. 

 

I think this idea will make mobile user experience much much more friendly. I don't see any negatives to this. Please give me kudos if you support the idea and I would love to hear your comments and opinions on this!

 

___________________________________________________________________________

Edited on 29/11/13: I understand my screenshots are from the unofficial giffgaff app. I only realised this late. But this is exactly the same as the giffgaff mobile site. It is essentially the mobile site with a banner at the top. So my idea is for an improvement in the giffgaff mobile site.

I'm not sure what the options are but I'm not comfortable with just Paypal being the option for payback. I love payback and I think it's a great incentive to help but I'd rather have airtime credit / give to charity than give anything at all to paypal. I'm not a fan. Google would be preferable and I'd like to see them implemented.

Under the auspice of Improving Member Experience this is a simple idea to change the background colour of the member's name shown in member's badges, eg to white.

 

The colours of some of the ranks make the member name very difficult to make out against the badge's default medium grey background even for people with normal vision.  Changing the background color of the member name, eg to white or a much lighter shade of grey, should improve its legibility.

 

I strongly think that the 12 pounds goodybag should have extended minutes, because they have become more for the 10 pound one, and you might work in a business and have to use your own minutes, as well as connecting with friends family etc. I do feel that there is just not enough minutes for paying 12 pound, I could understand if you wanted to put the price up to 13 pound or 12.50 to make the minutes even just 350 for a month as I think that would last better, especially for people who have to use their minutes for their work. Then you also have teenagers who want to have a chat with their distant family or a long gossip with their friends, and they want the internet too.... If you think about it, that will loose you guys to contract phones.

I hope you consider it
Thanks

I seem to be in a position where I have loose change left within my airtime credit.

 

Fact is I buy goodybags but always have some odd change left over that I could only use by allowing my goodybag expire. I don't want to do that.

 

I don't know how many giffgaff subscripers have the odd £1.22, 66p or £2.96 rattlling around in their airtime credit? Perhaps there should be a repository system where 'odd change' can be accumulated and be used by a method of choice, for example:

 

• save for a goodybag
• donate to charity
• improve giffgaff
• etc

Thank you

just a thought but cant giffgaff team up with tesco or asda or heinz ect to label some tins as giffgaff spaghetti shapes?

 

Hello Everyone

As we all know giffgaffs birthday is coming up on the 25th (if you didn't hold you head in shame for not doing bronze quiz level one lolz) I think we should do something special for the network. What we should do is open up a new catagory for post about what we love about giffgaff? We have categories for everything from help to just chat and how to improve giffgaff but why not one too give our support too giffgaff and tell this about the things which are working? Why not?

So let's make a stand. On the 25th people shall post on the new forum catogorie "Why giffgaff is great" and tell giffgaff what they love. Cause only by identifying the things you love about giffgaff can you make it better.

Thanks

JF35

Just been browsing the phones section, in particular Samsung.

 

Samsung models have various versions of the same thing, dual SIM etc.

When looking for a prices and comparing elsewhere this could be confusing for some.

 

So why not add detail to the phone name, for example:

 

• GT-I9500 Samsung Galaxy S4
• GT-I9300 Samsung Galaxy S3
• GT-S6310 Samsung Galaxy Young

The Galaxy Young is particularly confusing as there's also the Galaxy Y (Young) and searching for this one brought up a list of of various phones.

 

Also note an incorrect model is shown on the Galaxy Young page at the bottom.

 

http://giffgaff.com/samsung/samsung-galaxy-young/phone-details

 

The images are of the GT-S6312 DUOS (dual SIM version), this is clearly visible if you look carefully.

 

Thank you  ..

Hey everyone!

 

So on Sunday, me and ZoeAwesome were chilling out at the gg office (it is a magical place filled with awesome and fairy dust)

 

 

HOWEVER!

 

I have come up with an idea to improve the amazeballs by 48% (Scientific studies prove this.)

I present to you ... *drumroll*

 

Ceiling Tile Pixels!

 

 

That pic is just a quick 5 minute mock-up and it will look so much better in real life. 

 

Benefits - 

Adds (even more) colour to the office

Cheap - 5 different colour paints and some trays to dip the tiles in. ( + Spare ceiling tiles maybe)

 

Downsides - 

Someone has to paint them ... (I'll volunteer as tribute)

 

...................................