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unlimated internet

Status: New Idea
by davieclarke on ‎03-04-2015 01:09

would be good if they came up with a goodybag cheaper than the £20 one that has unlimated internet and less calls and texts instead of unlimated texts on most of them just have so many text and unlimated internet

idea notification box

Status: New Idea
by mawdge on ‎19-04-2015 02:20

there should be a notification bit in your giffgaff account for ideas you've either put up or gave kudo's to, for when other people put their oppinions on it'l tell you theres a new message, and when it gets considered or rejected it should tell you, i've an idea up and i have to search through pages to find it to see if anyone agrees or disagrees with it. they should make it easier to find an idea you put up or gave kudos to, so you can follow how it's going, what do you think?

£5 top up voucher

Status: New Idea
by kmiahs786 on ‎10-04-2015 12:19
Am a student and sometimes it's too much for me to top up £10. If there was a option to buy a £5 voucher like EE then it would be really helpful to us. £10 might not sound a lot to some people but to me it does sometimes. So giffgaff take this into count and try to work on this. I want to hear what giffgaff thinks of this?

I propose a much cheaper gigabag with substantially less data than the current ones or potentialy similarly priced gigabags that last for much longer. Possibly 3 or 6 months. The idea is for them to be a solution for independent machine to machine devices.

 

Some background...

There is this thing being talked about called the 'internet of things', it's proper name is machine to machine, or M2M for short and it's an IP based system for connecting things to the internet or networks. Currently and over the next year there'll be a lot of these things being made, soime by large companies and some by people in garages. This is a video from a current Kickstarter campaign from spark.io, some other companies such as GPS chipset manufacturer ublox have products out now too

http://www.u-blox.com/en/wireless-modules.html

 

 

Things like the Raspberry Pi and Arduino have really taken off in a big way and enabled many people to engage in home made electronics, both hardware and software. M2M is the next logical progression of that and is guaranteed to be a big deal but currently mobile data plan wise there's nothing for customers that don't have a dedicated financial team to organise enterprise contracts. The big three networks already have wholesale enterprise M2M solutions for large scale companies (and lots of info on M2M)

 

http://m2m.vodafone.com/

http://www.o2.co.uk/enterprise/services/m2m

http://wholesale.three.co.uk/

 

That is the background in a nutshell.

 

The proposal?

To be the first UK no contract MVNO to offer something for independent and small scale M2M makers and users. There is literally nothing like this currently on the UK market.

 

Why so little data?

Internet connected M2M devices don't use much data and nor do they necesarrily need a constant connection. They send bytes of data (tiny, tiny, tiny, tiny amounts), it'll just be something like a line of code or a geolocation, quite literally just a few bytes of data. There's no need for a gigabag with 500mb because approximately 499.9999.........mb would be left unused each month. A far smaller gigabag or one that lasts a helluva lot longer would tempt a lot of people...I say a lot but that's relative.

 

Is it right for giffgaff and why not use PAYG

PAYG is good but has odd pricing and isn't really for that. A product line that is geared specifically towards M"M and the internet of things is both enabling, simple to understand and sends a great brand message that giffgaff are a forward thinking company concerned with morte than mere mobile phones. It says 'this is the future and we want to get in on the ground floor'. (apologies if that sounds hyperbolic, I feel dirty having just written that).

 

I am by no means an expert in M2M, what the data needs are or what specifically would make an enticing plan but flexible data costs starting RIDICULOUSLY LOW and with as little maintenance as possible sounds good to me.

 

Disadvantages

Honestly? Not gonna be a big seller or make a whole lot of money but it won't lose money. The amount of people doing this on a scale that would need an cheap MVNO are are going to be extremely low buit are only going to grow.

 

Advantages

Getting in super early and offering something before there is even a demand for it. Brand wise it's a huge differentiator and opens up giffgaff to hardcore technical enthusiasts. And you can have a page on the website about the internet of things and how giffgaff are an MVNO with ambitions to facilitate that.

Ban/Hide animated avatars!

Status: New Idea
by angelkeira ‎27-03-2015 20:17 - edited ‎27-03-2015 20:29

Animated avatars - they appear to slow my internet down when I'm reading a page, and I'm  sure they probably take more MB do download/stream than standard avatars.

Anyone else think they should not be used on giffgaff forums?

recieving calls abroad charges

Status: New Idea
by kerensac on ‎03-04-2015 01:03

why does it cast 4p a min to recieve calls when abroad could giffgaff not come up with a goodybag for abroad users to recieve free calls from giffgaff users maybe even take it off mins you have on your excisting goodybag?

I'm hoping Iam not the only one here thinking this?

 

There seems to be NO feature for Registering more than 1 sim card to an account???

 

Let's say I want a 2nd number to be activated?

I don't want to HAVE TO setup another giffgaff account online just so I can have a second Sim or a 3rd Sim. There should be a tab on the Sim activation page or a seperate page stating the Mobile Numbers on the account with its relevant airtime details also featured underneat, by side etc. Also having to submit your same details over multiple accounts might be a slight security risk???

 

Sometimes having to setup another giffgaff account to activate a 2nd or 3rd Sim can be confusing and time consuming especially when you may be the only owner of those 2-3 sims. It would be much easier to manage via only 1 giffgaff account???? It would only be 1 Password to remember, I have read comments of other members not rmembering passwords or the email/user name for the 2nd or 3rd Sim registered even for a TEMP basis?! This has then lead to problems sometimes with the Payment System chosen such as Auto/Repeat pay monthly and the Sim might not be in direct use after a period of time but payments still being made to that Sim Account??

 

I think this needs to be looked into?

 

Calls over wifi

Status: New Idea
by anita0085 on ‎08-04-2015 00:36

With all the major networks (3, O2, EE, Vodafone) announcing that they either already have or plan to launch calls over WiFi this year this is becoming a baseline service. When will giffgaff adopt this as a baseline service so we can plug the gaps in the network in the UK and make and receive calls overseas on WiFi from our goodybags http://www.engadget.com/2015/03/10/vodafone-wifi-volte-calls/ Like this if you agree

New activation video

Status: New Idea
by traelkom on ‎28-03-2015 09:57

When the very first time you activate a giffgaff sim you do not really know how this is going to work.

I suggest to create a video conteining informations about activation, how to get help forums and top up.

 

This can be very helpful, as last time that a friend of mine activated a sim that I gave to him , he really did not understand how to do it (even though he is up to date with the tecnology), so I helped him via phone call.

 

 

Plese support this

traelkom:smileyhappy:

Like many others I enjoy sharing pics with the community and understand why there is a 333k limit for the pic size, trouble is that even on the lowest settings my phones camera comes up at around 500k so of no use until i convert them using a seperate program. A pain when I am out and about.

Have a word with Lithium to see if you can incorporate software like Facebook do that reduces file sizes automatically, saves us having to waste time doing it :smileyhappy:

picture text in goodybag

Status: New Idea
by kermit222 on ‎03-04-2015 20:51

would be good if you could use so many texts from a goodybag to send a picture message maybe 3 text to send 1 picture message

Multiple accounts on the same credit card

Status: New Idea
by sshaw on ‎26-03-2015 07:48

I have all four family members on the same credit card with a recurring goody bag.  My credit card number expiry date has changed.  There is no facility to just update this part and the security number so you have to delete the card number and start again.  However, giffgaff only allows you to put the same credit card into 2 accounts per 24 hours.  Can you please update this to allow it to 4 accounts and also add a facility to just update the expiry date?

Checkbox when adding gigabag early

Status: New Idea
by acetech on ‎05-04-2015 15:27
This is not so much for me but I feel it would help other, especially newer members or those running out of data while on a goodybag for the first time.

My idea is pretty simple and is to add a checkbox which MUST be ticked before you can start a gigabag early with a clear message it will cancel their goodybag minutes and texts, something like:

Reminder: By purchasing this gigabag your current goodybag will be cancelled, thetefore if you also need calls and texts then purchase a goodybag instead" (with "goodybag" being a link to the goodybags)

Then have a checkbox that says "I understand" which needs to be checked otherwise the gigabag cannot be added.

This would help to prevent threads such as this one (and several others that I have seen in the help & support section): http://community.giffgaff.com/t5/Help-Support/lost-unlimited-texts-n-minutes/td-p/16374376

Please add kudos if you support this idea.

One day all you can eat goodybags

Status: New Idea
by andyxhill on ‎11-04-2015 00:06

Soemtimes you need a lot but just for a short time.So how about 24hrs unlimited calls text and data for ..say...£3?

Automated Message (email) - Dormant Account

Status: New Idea
by mikehenry44 ‎25-03-2015 16:55 - edited ‎26-03-2015 21:10

Received an email today inviting me to complete a survey because I have not used my mobi for 25+ days - no issue with the email (I think it is a good idea, and I like the pro-active approach) but should 'we' (yes, I think of myself as one of the GiffGaff Community) ASSUME my reason for not making calls or texting HAS TO BE ..... 'I have / am leaving GiffGaff and you are sending me a goodbye message ??? or my GiffGaff sim is just a second rate alternative to my primary source of mobile comms ?????

 

Perhaps the options available could be expanded to include .....

 

I'm a Light User - That happens sometimes (no calls or texts in the last 25 days)

 

Absolutely delighted with GiffGaff as my chosen provider, I'm staying put and will keep recommending GiffGaff

 

Trust somebody can take these suggestions forward for a positive outcome.

 

 

VAT.

Status: New Idea
by michae_j_blackburn on ‎22-03-2015 13:56

Hi, it would be a really good idea if your mobile number was included on the VAT invoice as well as the invoice nº, date and order number. :smileyhappy:

I know that there have been MANY many ideas posted all asking for threads to be locked after a certain amount of time or some other criteria has been met BUT this one is diferent.

 

PLEASE please read first BEFORE marking as duplicate.

 

Right the idea:

 

As giffgaff or for that matter ANY company progresses and grows new processes are introduced that either compliment or superseed the previous processes.

 

So I suggest that giffgaff lock any and ALL threads that have replies appertaining to the old processes to prevent new members replying to a thread making fellow newbies confused as to what advice to follow and what not to follow.

 

For example:

 

As of 1st April 2015 giffgaff have done away with the seperate BlackBerry Add On priced at £2.50 and made it free to ALL members albeit with a activation setting under the "My giffgaff" dashboard.

 

For more/further details on these changes please visit:

 

http://community.giffgaff.com/t5/Announcements/BlackBerry-Plans-Update/td-p/16063856

 

HOWEVER there are litterally hundreds of threads all answering the same question:

 

I don't have BlackBerry services running, How do I enable them?

 

with the following WRONG (as of 1st April 2015) answers:

 

You need to purchase a BlackBerry Add On along with your goodybag. It costs price of goodybag + £2.50 extra for the Add On.

 

So since that  reply and others is now WRONG that thread should be locked to prevent any further confusion to members.

 



 

Also on the same note I think that instead of editing/removing KB articles the following should be done:

 

Put everything appertaining to the previous correct Knowledge reply into the Spoiler and above it add the new correct Knowledge.

 

So a working example:

 

How to use BlackBerry Email, BIS and Browser:

 

Please go to your Dashboard at www.giffgaff.com/dashboard and on the phone settings tab you will find a tick box to active the BlackBerry service. This Add On is provided to members FREE of charge by giffgaff.

 

Previous outdated KB reply for this article:

 

Spoiler
Visit the top up page at www.giffgaff.com/topup and click the BlackBerry tab to purchase a BlackBerry goodybag for the usual price of the goodybag + an extra £2.50 for the Add On for example the £10 goodybag with Add On will cost £12.50

ill_003a.jpg

Clarify the cost of calling mobile shortcodes

Status: New Idea
by ian011 ‎12-03-2015 16:00 - edited ‎12-03-2015 18:01

At present the UK call price list makes no mention of how much calls to mobile shortcodes cost.

 

The cost is set by the service provider and they must declare it wherever their number is advertised.

 

Perhaps this entry could be added?

 

Calling mobile shortcodes

From free to £5 per call or per minute,
as advised by the service provider

 

 

 

Idea Issue Tracker

 

 

Data free goodybag

Status: New Idea
by claw on ‎07-03-2015 00:10

Right this isnt to ruffle anyones feathers. However it's fair to say that people are having a less than great experience when it comes to their data experience.

 

Currently we're paying for allowances that include data. And sure, many of us (including myself) pay for this accepting that its how it works, packages. Its an industry standard.

 

I propose the offer of data free goodybags. An example would be as follows:

 

£10 Goodybag

 

500 mins, Unltd texts, 1GB Data

 

OR

 

750/1000 mins, Unltd texts and NO DATA.

 

What would this achieve?

 

1. Non data users would finally have the option to avoid the data charge. Many are heavier minutes users so they'd benefit from this change (and it would probably be cheaper to provide.)

 

2. Data users currently affected by poor service could opt for this as they are not getting a service they want anyway, or even a usable service in many cases.

 

3. giffgaffs data service would get some relief, less data use means less congestion. Better service for data users.

 

This could certainly be a temporary solution to the current problem while long term solutions are found.

 

Please don't simply say "it's been suggested before" theres never been a better reason to do this, it has the potential to benefit most if not all members, and giffgaff itself.

giff gaff Members Benefits

Status: New Idea
by tektris on ‎10-04-2015 22:01
Make giffgaff more irresistible. For example ... Spotify / Netflix membership? Discount cinema tickets? Payback is great but lets have something else on top make giffgaff more satisfying to its current customer base and more appealing to potential customers on other networks
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