Submit: Great giffgaff Ideas

Wouldn't it be better if giffgaff gave payback quicker and earlier. I was thinking something like every month because 6months is a lot of wait to be rewarded. Anyone agree?

 

Kudos if you like the idea

Hey folks, the above idea received some interest in our Revived Ideas Thread this week, but the original only has 7 Kudos, so what I'd like to do is assess current demand for us looking into this so I can take the new Kudos result into the meeting.

 

Simply - letting us worry about what's possible, and what might be spammy.

 

Would you personally like a text message to inform you when there's a servce issue that affects you?

Vincent indicated that the idea of handling multiple SIMs from a single 

master account is currently unsuitable for giffgaff unfortunately.

 

One aspect of the proposal was to handle credit in a flexible manner,

i.e. to have the possibility to transfer credit from one SIM to

another.  Vincent indicated that this in prinicple would be possible.

 

There was some discussion about  implementing some form  of credit

transfere on giffgaff before (see this tag) - so there is clearly interest in this,

not only from the side of companies and families but other users of giffgaff.

 

Giffgaff should support the new upcoming O2 BoostBox for thoes users in a poor signal area.

http://www.coolsmartphone.com/2012/01/07/o2-boostbox-review-setup/

http://www.o2.co.uk/enterprise/products-and-services/prices-and-terms

 

If you don't already know, this little box plugs into your home fixed broadband and provides a mini mobile phone mast for your mobile (only pre-registered mobiles work on it).

 

I know this idea was suggested and rejected back in 2010 in this post:

http://community.giffgaff.com/t5/Submit-Great-giffgaff-Ideas/Femtocell-mini-phone-mast/idi-p/6035

 

But the company line back then was that it wasn't going to happen. Now that O2 are about to launch a femtocell product, it would be good if Giffgaff reconcidered it! Vodafone already have sure signal. If Giffgaff had a similar product, it would keep its competitive edge.

 

If you think this is a good idea, give it kudos!

idea

 

Well after seeing and try trying to help so many new bb users . with there purchases of the bbm addon.

I understand gg want them to buy the addon with a goody bag and not on its own ..fair point ..

but surely when people already have a live goody bag they should be able to add the addon ??

 without having to wait until its expired ???

 

  affecting new and existing members

those who buy goody bag and then realise they need to buy addon at the same time

and existing members  who are already into a goody bag

 

allowing my idea  saving a load of problems ..

that is putting members off and could easily be resolved

and more likely to keep members on giffgaff

and at lttle cost to giffgaff

 

Surely they must have considered this possible issue and coded this in to the bb system so there must be a way of solving it ,  Even if they have to take a hit  to solve .

For every 1 person who is thwarted in their attempt to add BB after goodybag purchase, they will be so hacked off with GiffGaff  that even if they  each only go on to  tell 10 people about their BAD GiffGaff experience, the number of potential customers lost is massive.

 

I think every customer counts.

 

if you think this is a viable idea please hit the yellows arrow on  top left support

There are many scenarios when one has a wifi connection but no O2 signal, for example:

• In Tube stations
• At home when a local mast goes down (a scenario I'm currently in)
• In an underground bar or restaurant
• Outside the UK (which would otherwise cost up to £1/min to receive)
• Indoor coverage blackspots

We all miss incoming calls in these scenarios. I am therefore suggesting that giffgaff implements SIP addresses and logins whereby giffgaff members can log in to their giffgaff line for incoming calls using any SIP app via a wifi connection. This means that whenever one does not have a mobile signal, one can still receive calls via wifi using an app on one's smartphone.

 

Other advantages are:

• This idea is similar to O2's TU Go, the main difference being that it avoids the need for giffgaff to build and maintain an app and all the infrastructure behind it.
• There are plenty of free and paid SIP apps in app stores, so giffgaff users would be free to choose the app they like the most. Some SIP apps even support push notifications so the app doesn't even have to be left open.
• The functionality to deliver a voice call from a mobile number to a SIP address would be simple and cheap for giffgaff to implement and operate. This is evident from the many telephone-number-to-SIP forwarding services that are provided free of charge by providers such as Flextel.
• Giffgaff receives the usual call termination revenue for the incoming call but because the call is subsequently delivered via the internet, giffgaff doesn't have to use this revenue to pay O2 or anyone else for delivering the call via a mobile network. Therefore giffgaff could even reward members for receiving calls via SIP, similarly to how it already incentivises the receiving of calls on the Hokey Cokey goodybag.

I got this idea from Russia. I use local prepaid SIM cards whenever I travel and MegaFon, my Russian prepaid SIM card provider, gives me exactly this functionality, i.e. a SIP address and login for my mobile number. MegaFon customers can choose whether incoming calls are delivered via the mobile network, via SIP or via both simultaneously. MegaFon goes two steps further than what I'm advocating for giffgaff, allowing outgoing calls via SIP and also providing an optional free app, a white label of Acrobits, a leading paid SIP app. It is bizarre that when I'm on the Tube or elsewhere without a mobile signal and with wifi, I can receive calls on my Russian mobile number but not on my UK mobile number via giffgaff. The Russians can do this; why doesn't giffgaff do the same?

Hi,

 

My partner works for the police. He told me that phone companies charge for them to ping (locate) phones at various levels. As a result often phones as located within a 5 mile radius whereas if there was no charge then they could locate someone exactly where they are and potentially save lives!

 

It seems a very sad state of affairs that someone may be at risk or danger and a phone company is charging the police to find them and therefore limiting how they do this best. Surely the law should override this but it doesn't. It seems that money takes precedence over the safety of the public whether they be at risk themselves or a criminal is potentially putting them at risk.

 

I think it would be great for Giffgaff to be a forerunner in saying to the police yes we can help and we won't charge you, it would give the company even greater kudos than I think it already has.

 

Let me know your thoughts!

 

Lisa

 

 

Idea

Hi everyone, if your a regular poster here you will know about one our of every 15 questions (rough guess) is "setup Tethering" or "I'v been banned" or some other question relating to tethering using goodybags.

 

While we all know this isnt allowed unless your on a gigabag giffgaff is already starting to get some bad press about being banned with unlimited isnt unlimited simply because they haven't read the terms and conditions or the goodybag information etc.

 

So my solution.

 

Internet via giffgaff goes through a APN (Access Point Name) = giffgaff.com

 

So if we can get giffgaff to create a second APN maybe something like = tethering

 

We can charge access via this new APN at standard rates regardless if the user has a goodybag or not,

allowing for tethering use while having a active goodybag hence not limiting the customer to one service at a time or forcing them to use another device.

 

I think this should definately be technically possible and should solve the 'Not allowed" constantly being conveyed to goodybag customers.

 

Kudos the Idea if you like it and giffgaff may look at it 

My Dad's in hospital at the moment so I've been leaving my phone at the side of my bed for the last few nights. I was woken at 5.38 am this morning by an incoming giffgaff txt informing me that my goodybag was going to expire the next day.

 

 

You know what? I really don't need txts from giffgaff waking me at this time of the morning with this sort of information.

 

My idea is for giffgaff to only send informational txts to customers during daylight working hours (when most people will be awake).

 

 

Kudos this idea if you want £5 top ups available

Simple proposition. People have asked if it is possible but I have not found anyone submit it as an idea.

 

If I go on holiday abroad I can't use my goodybag.

 

When I return I want to use my phone straight away, to call a firend or a taxi from the airport. I don't want to fiddle with topping up.

 

I propose a delay start option, so that you can go on holiday knowing that on the date you come back a goodybag will be ready to go.

 

Is this of interest to anyone

 

We've been notified by gg in this thread by @jenniferho that, in an effort to save cost due to SIM wastage (SIMs ordered but not activated), that members will suffer reductions in the limits that they can order from their Spread giffgaff page.

 

I believe that a huge amount of cost could also be saved if gg stopped sending out the "Cheeky SIMs" too. 

These, afterall, are nothing more than speculative as there is no guarantee of that being activated either?

As well as causing confusion to some new members who post on the forums wondering why they received it and what it was...

 

There are previous ideas of similar suggestion that were sent to the Idea Vault here and here due to lack of support and being against what the gg roadmap and ethos were trying to do, but, in light of the change of heart and direction by giffgaff, I feel this suggestion deserves its place on the boards again.

 

Thankyou for reading

 

Current Payback Bands:

 

Band 1 - £30.00
Band 2 - £20.00
Band 3 - £10.00
Band 4 - £1.00
Band 5 - £0.10 

 

I don't see the point of band 5, it is too little and doesn't encourage more people to help out in the community.

 

I suggest the folowing changes:

 

Band 1 - £30.00
Band 2 - £20.00
Band 3 - £10.00
Band 4 - £5.00
Band 5 - £1.00

 

This would entice people to give a little extra of their time to the community knowing they could make a few more pounds towards their phone.

 

Especially with the problems in the last week, more people helping would have kept more people happy and updated with the ongoing issues.

Many new members are desperate to active and use the new sim they have. However in their haste they don't check the full details about activation and how long it takes. Saying that its not immediately obvious that it can take upto 24 hours.
So after waiting 30 minutes and 1 second they are off to the forum, fb page, twitter and asking an agent as to why the sim isn't activated, quoting it says "30 minutes on the page "
At this point if I see them I try to link them to this kb article
http://community.giffgaff.com/t5/Join-Considering-giffgaff/How-long-does-my-SIM-take-to-be-activated...
Which makes it clear that 30 minutes isn't an absolute time. Having this link would be sensible I feel.
Further to having that link available I would like to see a visible activation bar / widget ( suggested from the members in the listening thread) so that they can see where they are in relation to full activation. With at the end it bursting into a beautiful pink message saying
0798547363 is your number welcome to giffgaff ( well you know what I mean maybe not quite so exuberant )
This should reduce the burden on the agents and the complaints I see on the fb page on twitter and on forum.
Possibly also allow a link to a direct agent question ( no messing with subsections ) once 24 is up to have a activation checked.
As usual I have no idea how technically feasible the idea is but hopefully its not impossible and wouldn't be costly to instigate.

For some time now I've been thinking that networks should be able to give you the option to pick how many minutes, texts and how much Internet usage you want and then they give you the price.

 

If giffgaff were to put this idea into motion, I think it would really take off. Giving the customers what they really want is always a plus. Although I'm not saying the Goodybags they're offering now aren't great enough already, but I think it's something that should be looked into.

 

Who's with me?

 

OK another tethering idea but one that should now be possible due to the new tethering detection and the existing system that already monitors/handles data allowances and charging on the existing limited internet goodybags.

 

Problem

 

• Many members are caught in the dilemma of wanting to mix some tethering and normal mobile internet but find the limited allowance tetherable goodybags (1Gb max) too restrictive.  

• Others are caught out by not understanding the restriction on tethering on the unlimited goodybags and simply can't use the internet in the way they expected.

• This is losing giffgaff customers who would like to stay but need more flexibility.

 

Solution

 

• Include a small amount of free tethering allowance (I suggest 500Mb) with all of the unlimited goodybags and then charge (I suggest 1p) for each tethered Mb over this allowance from airtime balance.  

• The price of the existing unlimited internet goodybags and other allowances to remain the same so this is just an additional benefit.

• The system would need to warn the member they were using their tethering allowance at the start of the tethering internet session so instead of the existing detection system simply cutting off the internet with a warning, change to just a warning message.  The warning message should include the remaining tethering allowance or the charge rate and remaining airtime credit if allowance has been exceeded.  

• Subsequent tethering data used will be deducted from the allowance (or charged from credit if allowance has been exceeded).  Note: this is much the same process as for the limited internet goodybags so most of this has already been designed and implemented before. 

• Include a further tethering allowance indicator on the My giffgaff goodybag display.

 

• Include a switch to allow members to opt out of tethering charges, this to be ON by default. (prompted by lnb1996's input).
  

 

Benefits

 

• Provides tethering options for those wanting the benefits of both unlimited internet and tethering.  

• Small amounts of tethering would be allowed at no extra cost (great for checking emails etc on trains with laptops).

• No need to worry about deciding on the need for tethering up front and so true flexibility.   No add ons, no special tethering goodybags, no changing to an additional SIM, no need to regret not getting a different package.  

• Much of the processing logic is already there so this should be the simplest flexible method of including tethering on the unlimited internet goodybags and therefore I really do think it will be looked at seriously by giffgaff.

• Attract new members and retain existing ones.  I don't think any other providers offer anything like this  

 

Make sense to me and hopefully to you but please do add your comments (and support as always welcomed ) 

 

Edit: apologies to those that have already voted but I have changed the OP to increase the initial allowance having done some further maths. 

My first idea suggestion, as a result of a recommendation. It's a silly idea, but simple nonetheless - use the word "GiffGaff" to replace profanity ( The original post ).

 

"Oh GiffGaff! You GiffGaffing Giff, you totally Gaffed up my car the other day when you Giffing Giffed the side of it with your GiffGaffing piece of Gaff car."

 

I think you get the picture I don't know how the current system works, whether you have different words for each specific swear word, or whether you have one blanket replacement for all words.

 

Either way, take it as it is - a fun suggestion that I don't think carries much weight but might make certain posts a bit fun to read (asuming, that is, that some members like to swear a lot in this forum - which I'm sure they don't because everyone here is oh-so-nice).

Giffgaff said: '' From the 6-th of Nov 2012 The Channel Islands and Isle of Man (currently in bundle) will be charged at standard EU rates and, this will be displayed clearly on the pricing pages once implemented ''

 

Giffgaff never consulted with us to take such a decision .It is not fair play for hundreds of giffgaffers having relatives there (mother,father,brother,sister,uncle,aunt,friends)...beeing charged not at a UK rate but international EU rate (16p/min).

My UK giffgaff number starts with +447934XXXXXX  

My Sister Jersey Mobile nr.starts with +447937XXXXXX

1-st example :

 

07930 T-Mobile UK ,07931 T-MobileUK , 07932 T-Mobile UK , 07933 O2 UK , 07934 O2 UK , 07935 O2 UK , 07936 O2UK , 07937 Jersey Telecom, 07938 O2 UK , 07939 T-Mobile UK....

 

The 2-nd example:

 

07920 Vodafone UK , 07921 O2 UK , 07922 O2 UK , 07923 O2 , 07924X Manx Telecom,

07925 O2 UK, 07926 O2 UK, 07927 O2 UK, 07928 O2 UK, 07929 Orange UK

 

Who can realise the difference ? - Nobody .

Total unfair.

 

PLEASE GIFFGAFF DO NOT CHARGE FOR CHANNEL ISLANDS ....O2 and Virgin Mobile also do not charge and it is included in bundle allowance no matter if pay and go or sim only pay monthly.There is also no difference with the numbers...Could it be actually a POLITICAL ISSUE..?.(my own opinion)

 

 

 

If giffgaff implements this there are a lot of people (almost 1000 )going to another network after receiving their payback in december ...especially O2 truly unlimited minutes/text and 1GB Internet sim costing only 20 Pounds in Month..or Virgin Mobile with Premiere SIM Only £20 (30 days rolling contract not 2 years!so after 30 days you can stay or go anytime you want ) This offer has :Unlimited minutes to UK landlines, 2500 minutes(UK+IOM+CI),Unlimited texts(UK+IOM+CI),Unlimited INTERNET

 

Thanks...for supporting this issue

There seem to be lots of people (like me) who would like a Goodybag with lots of data but still be able to tether a wifi tablet.

 

Now that giffgaff can automatically detect tethering and block it where it's not allowed, surley it would be possible to introduce a goodybag based on the exsisting unlimited data range but to add (at an extra cost) the ability to tether for a fixed amount of data. There's no theoretical increase in the upper limit of data used but a fee charged to enable tethering.

 

For example for £14 (I'd say £15 but that already exists)

• 250 UK minutes
• Unlimited UK texts
• Unlimited internet
• Free to giffgaff
• 1Gb Tethering