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i_h8_indian_callcentres

Receiving payback quicker

Status: Not For Us
by i_h8_indian_callcentres ‎21-04-2010 00:38 - edited ‎19-05-2010 00:04

Wouldn't it be better if giffgaff gave payback quicker and earlier. I was thinking something like every month because 6months is a lot of wait to be rewarded. Anyone agree?

 

Kudos if you like the idea

Status: Not For Us
06/05/2012 - this Idea is still unsuitable for giffgaff - The costs involved is still high, and the amount of staff effort needed to go into the payback period doesn't balance out the benefit of this idea. (144)
hazel22

email and/or SMS notifications of network outages

Status: Not For Us
by giffgaff Educator ‎16-09-2013 13:03 - edited ‎16-09-2013 14:29

Hey folks, the above idea received some interest in our Revived Ideas Thread this week, but the original only has 7 Kudos, so what I'd like to do is assess current demand for us looking into this so I can take the new Kudos result into the meeting.

 

Simply - letting us worry about what's possible, and what might be spammy.

 

Would you personally like a text message to inform you when there's a servce issue that affects you?

Status: Not For Us
This idea is being set as 'Not For Us' - after speaking to our campaign manager it's clear that it would be technically impossible to implement this idea. Sending a test isn't possible when the network is down and emails to the whole base take about a day to send because of the volume - we usually have to send in small batches so that email providers don't pick us up as spammers. We did want to try this so during a service issue we sent out an email to members in Bands 1 - 4 when the community went down. However by the time most members received it, the issue was resolved and information old. However since this idea was posted, we now have the new Service Checker which can be found on the Service Updates Board - http://community.giffgaff.com/t5/Service-Updates/bd-p/Notice_board
ivida

Credit transfer between SIMs

Status: Not For Us
by ivida on ‎18-03-2010 23:29

Vincent indicated that the idea of handling multiple SIMs from a single 

master account is currently unsuitable for giffgaff unfortunately.

 

One aspect of the proposal was to handle credit in a flexible manner,

i.e. to have the possibility to transfer credit from one SIM to

another.  Vincent indicated that this in prinicple would be possible.

 

There was some discussion about  implementing some form  of credit

transfere on giffgaff before (see this tag) - so there is clearly interest in this,

not only from the side of companies and families but other users of giffgaff.

 

Status: Not For Us
Whilst this idea was brilliantly laid out - we feel that this idea is to open to abuse for us to implement, we've seen other companies attempt this and it not be a widely used feature in those . We are aware and acknowledge the issues that caused this to be suggested and welcome alternative ideas to resolve those but this is an idea that we feel doesn’t fully address those issues and may inadvertently create more problems in future.

Giffgaff should support the new upcoming O2 BoostBox for thoes users in a poor signal area.

http://www.coolsmartphone.com/2012/01/07/o2-boostbox-review-setup/

http://www.o2.co.uk/enterprise/products-and-services/prices-and-terms

 

If you don't already know, this little box plugs into your home fixed broadband and provides a mini mobile phone mast for your mobile (only pre-registered mobiles work on it).

 

I know this idea was suggested and rejected back in 2010 in this post:

http://community.giffgaff.com/t5/Submit-Great-giffgaff-Ideas/Femtocell-mini-phone-mast/idi-p/6035

 

But the company line back then was that it wasn't going to happen. Now that O2 are about to launch a femtocell product, it would be good if Giffgaff reconcidered it! Vodafone already have sure signal. If Giffgaff had a similar product, it would keep its competitive edge.

 

If you think this is a good idea, give it kudos!

Status: Not For Us
Official Update: A further update on this. There is no technical reason why we can't provide this, however o2 don't sell femtocell's to 'end customers' only business accounts, and don't have a commercial offer. So currently we can't implement this Idea. The way that Femtocell's work are they are locked down to your number and 3 others you have to whitelist. This means friends or visitors won't be able to use or get signal either. If anything changes, we'll certainly update this Idea and let you guys know through Private Message.

There are many scenarios when one has a wifi connection but no O2 signal, for example:

  • In Tube stations
  • At home when a local mast goes down (a scenario I'm currently in)
  • In an underground bar or restaurant
  • Outside the UK (which would otherwise cost up to £1/min to receive)
  • Indoor coverage blackspots

We all miss incoming calls in these scenarios. I am therefore suggesting that giffgaff implements SIP addresses and logins whereby giffgaff members can log in to their giffgaff line for incoming calls using any SIP app via a wifi connection. This means that whenever one does not have a mobile signal, one can still receive calls via wifi using an app on one's smartphone.

 

Other advantages are:

  • This idea is similar to O2's TU Go, the main difference being that it avoids the need for giffgaff to build and maintain an app and all the infrastructure behind it.
  • There are plenty of free and paid SIP apps in app stores, so giffgaff users would be free to choose the app they like the most. Some SIP apps even support push notifications so the app doesn't even have to be left open.
  • The functionality to deliver a voice call from a mobile number to a SIP address would be simple and cheap for giffgaff to implement and operate. This is evident from the many telephone-number-to-SIP forwarding services that are provided free of charge by providers such as Flextel.
  • Giffgaff receives the usual call termination revenue for the incoming call but because the call is subsequently delivered via the internet, giffgaff doesn't have to use this revenue to pay O2 or anyone else for delivering the call via a mobile network. Therefore giffgaff could even reward members for receiving calls via SIP, similarly to how it already incentivises the receiving of calls on the Hokey Cokey goodybag.

I got this idea from Russia. I use local prepaid SIM cards whenever I travel and MegaFon, my Russian prepaid SIM card provider, gives me exactly this functionality, i.e. a SIP address and login for my mobile number. MegaFon customers can choose whether incoming calls are delivered via the mobile network, via SIP or via both simultaneously. MegaFon goes two steps further than what I'm advocating for giffgaff, allowing outgoing calls via SIP and also providing an optional free app, a white label of Acrobits, a leading paid SIP app. It is bizarre that when I'm on the Tube or elsewhere without a mobile signal and with wifi, I can receive calls on my Russian mobile number but not on my UK mobile number via giffgaff. The Russians can do this; why doesn't giffgaff do the same?

Status: Not For Us
Official Update: Our Head of Development doesn't believe we currently have a Media Gateway which is compatible with SIP, and it was discussed in the meeting about how we don't believe SIP is a majority product that our memberbase would use. However the Top Team really appreciated the demand for making Calls over Wifi, and want to now seriously pursue a Tu Go style app for our members. Thank you for posting such a brilliant outlined Idea, it's still one of my favourites.
bluemoonbaz

blackberry addon fix please support

Status: Not For Us
by bluemoonbaz ‎10-03-2012 13:52 - edited ‎10-03-2012 21:55

idea

 

Well after seeing and try trying to help so many new bb users . with there purchases of the bbm addon.

I understand gg want them to buy the addon with a goody bag and not on its own ..fair point ..

but surely when people already have a live goody bag they should be able to add the addon ??

 without having to wait until its expired ???

 

  affecting new and existing members

those who buy goody bag and then realise they need to buy addon at the same time

and existing members  who are already into a goody bag

 

allowing my idea  saving a load of problems ..

that is putting members off and could easily be resolved

and more likely to keep members on giffgaff

and at lttle cost to giffgaff

 

Surely they must have considered this possible issue and coded this in to the bb system so there must be a way of solving it ,  Even if they have to take a hit  to solve .

For every 1 person who is thwarted in their attempt to add BB after goodybag purchase, they will be so hacked off with GiffGaff  that even if they  each only go on to  tell 10 people about their BAD GiffGaff experience, the number of potential customers lost is massive.

 

I think every customer counts.

 

if you think this is a viable idea please hit the yellows arrow on  top left support

Status: Not For Us
Hi guys, so we've really had a good look into this, but it's really no technically possible - Blackberry works like a goodybag, it's for one month - which means if you start Blackberry later than a goodybag, you're then having to top up twice in one month, and making keeping track of when they will both expire. It doesn't work like a permission that gets added to the account, it's an individual bundle on it's own, which means you can't buy Blackberry whenever you want as it would mess with your account and make things very complicated. We have however upgraded the way you top up, which makes it very clear, and you manually have to select that you do not want the Blackberry add on to continue, Kind regards, Hazel.
lsimpson77

Supporting the police

Status: Not For Us
by lsimpson77 on ‎10-09-2013 09:21

Hi,

 

My partner works for the police. He told me that phone companies charge for them to ping (locate) phones at various levels. As a result often phones as located within a 5 mile radius whereas if there was no charge then they could locate someone exactly where they are and potentially save lives!

 

It seems a very sad state of affairs that someone may be at risk or danger and a phone company is charging the police to find them and therefore limiting how they do this best. Surely the law should override this but it doesn't. It seems that money takes precedence over the safety of the public whether they be at risk themselves or a criminal is potentially putting them at risk.

 

I think it would be great for Giffgaff to be a forerunner in saying to the police yes we can help and we won't charge you, it would give the company even greater kudos than I think it already has.

 

Let me know your thoughts!

 

Lisa

 

 

Status: Not For Us
Hey folks, it's not that we don't want to do this, it's that we have no control over it - this is something o2 do and unfortunately it can't be done, Sorry!

My Dad's in hospital at the moment so I've been leaving my phone at the side of my bed for the last few nights. I was woken at 5.38 am this morning by an incoming giffgaff txt informing me that my goodybag was going to expire the next day.

 

 

You know what? I really don't need txts from giffgaff waking me at this time of the morning with this sort of information.

 

My idea is for giffgaff to only send informational txts to customers during daylight working hours (when most people will be awake).

 

 

Status: Not For Us
Sorry to hear about you receiving a text at an inappropriate time. After talking to our Member Experience team, I'd like to assure you that we always schedule campaigns during day work hours, which should complete by 7pm for members. However we can't control a text once it's sent out - and an SMS will try several times to be delivered to your phone. Things that might affect a text not being received when intended is your phone being off or out of service.
oslingsby

Tethering

Status: Not For Us
by oslingsby virtuoso ‎15-02-2012 07:06 - edited ‎15-02-2012 07:08

Idea

Hi everyone, if your a regular poster here you will know about one our of every 15 questions (rough guess) is "setup Tethering" or "I'v been banned" or some other question relating to tethering using goodybags.

 

While we all know this isnt allowed unless your on a gigabag giffgaff is already starting to get some bad press about being banned with unlimited isnt unlimited simply because they haven't read the terms and conditions or the goodybag information etc.

 

So my solution.

 

Internet via giffgaff goes through a APN (Access Point Name) = giffgaff.com

 

So if we can get giffgaff to create a second APN maybe something like = tethering

 

We can charge access via this new APN at standard rates regardless if the user has a goodybag or not,

allowing for tethering use while having a active goodybag hence not limiting the customer to one service at a time or forcing them to use another device.

 

I think this should definately be technically possible and should solve the 'Not allowed" constantly being conveyed to goodybag customers.

 

Kudos the Idea if you like it and giffgaff may look at it :smileytongue:

Status: Not For Us
Hey folks, after being requested to review this Idea, I had a chat with our Business Intelligence team who agree we can't offer this Idea exactly how it's described, here's the skinny, "This would require changes to both our billing platforms and our tethering platform. As these two are separate it would be a very complex task to set this up. This the same reason why we can't currently offer 1 GB tetherable on unlimited or similar. This might also cause a lot of confusion when for instance unlimited goodybag members start burning through their credit because they've forgotten to switch APNs." Kind regards, Hazel.

Simple proposition. People have asked if it is possible but I have not found anyone submit it as an idea.

 

If I go on holiday abroad I can't use my goodybag.

 

When I return I want to use my phone straight away, to call a firend or a taxi from the airport. I don't want to fiddle with topping up.

 

I propose a delay start option, so that you can go on holiday knowing that on the date you come back a goodybag will be ready to go.

 

Is this of interest to anyone :smileytongue:

 

Status: Not For Us
After a long discussion we decided to set this idea as 'Not for Us'. Whilst we understand that it could be beneficial to some members, we believe it would make the buying process complicated for more members. Members can buy a goodybag, queue a goodybag, recur, and buy credit - if we add a moving start date to this, this will make the process more complicated. At this time we don't want to pursue implementing this, but thank you for posting an original idea and getting fantastic support for it.
oldyorkie

Stop sending "Cheeky SIMs"

Status: Not For Us
by oldyorkie ‎01-12-2013 15:08 - edited ‎01-12-2013 15:13

We've been notified by gg in this thread by @jenniferho that, in an effort to save cost due to SIM wastage (SIMs ordered but not activated), that members will suffer reductions in the limits that they can order from their Spread giffgaff page.

 

I believe that a huge amount of cost could also be saved if gg stopped sending out the "Cheeky SIMs" too. 

These, afterall, are nothing more than speculative as there is no guarantee of that being activated either?

As well as causing confusion to some new members who post on the forums wondering why they received it and what it was...

 

There are previous ideas of similar suggestion that were sent to the Idea Vault here and here due to lack of support and being against what the gg roadmap and ethos were trying to do, but, in light of the change of heart and direction by giffgaff, I feel this suggestion deserves its place on the boards again.

 

Thankyou for reading :smileyhappy:

 

Status: Not For Us

The Cheeky SIM/Welcome Pack is a really valuable tool for us. We receive plenty of MGM activity through the SIM that gets sent out (in addition for it allowing for faster SIM swap etc.). It also works really well to introduce members to the idea of recruiting others.

 

The reason for reducing member 'Spread giffgaff orders' was more to do with some members ordering 100 SIMs and only getting 1 or 2 activations from them. Sending 100 Welcome Packs, aside from giving valuable information to the members, provides a better return in recruits. The cost of sending out these packs are off-set by the benefits in terms of recruitment, information and marketing.

 

The SIMs also have a surprisingly long life in them - we've had cases where people 'rediscover' the SIM months later after putting it in a cupboard somewhere and use it to get others onto giffgaff. In addition, the information included is valuable for the majority of people who receive the pack.

 

If there is more we can do to improve the text and information included, please do let us know but we do not intend to stop sending these packs out due to the benefits highlighted above.

littlechris1989

Payback Band Alterations

Status: Not For Us
by littlechris1989 on ‎04-10-2013 14:44

Current Payback Bands:

 

Band 1 - £30.00
Band 2 - £20.00
Band 3 - £10.00
Band 4 - £1.00
Band 5 - £0.10 

 

I don't see the point of band 5, it is too little and doesn't encourage more people to help out in the community.

 

I suggest the folowing changes:

 

Band 1 - £30.00
Band 2 - £20.00
Band 3 - £10.00
Band 4 - £5.00
Band 5 - £1.00

 

This would entice people to give a little extra of their time to the community knowing they could make a few more pounds towards their phone.

 

Especially with the problems in the last week, more people helping would have kept more people happy and updated with the ongoing issues.

Status: Not For Us
Community Payback has a fixed budget, which means by increasing Band 4 to £5 from £1 - we risk pushing 70,000 members out of being able to get payback. However we agree that the payback formula and bands need to be reviewed - this is something Christian had started reviewing, and now we'll be picking up as part of the Help Review. I'll update here when more information about that is available. Thanks for the great Idea.
pinkcalculator

Visible activation monitor

Status: Not For Us
by soothsayer pinkcalculator on ‎27-12-2012 08:10
Many new members are desperate to active and use the new sim they have. However in their haste they don't check the full details about activation and how long it takes. Saying that its not immediately obvious that it can take upto 24 hours.
So after waiting 30 minutes and 1 second they are off to the forum, fb page, twitter and asking an agent as to why the sim isn't activated, quoting it says "30 minutes on the page "
At this point if I see them I try to link them to this kb article
http://community.giffgaff.com/t5/Join-Considering-giffgaff/How-long-does-my-SIM-take-to-be-activated...
Which makes it clear that 30 minutes isn't an absolute time. Having this link would be sensible I feel.
Further to having that link available I would like to see a visible activation bar / widget ( suggested from the members in the listening thread) so that they can see where they are in relation to full activation. With at the end it bursting into a beautiful pink message saying
0798547363 is your number welcome to giffgaff ( well you know what I mean maybe not quite so exuberant )
This should reduce the burden on the agents and the complaints I see on the fb page on twitter and on forum.
Possibly also allow a link to a direct agent question ( no messing with subsections ) once 24 is up to have a activation checked.
As usual I have no idea how technically feasible the idea is but hopefully its not impossible and wouldn't be costly to instigate.
Status: Not For Us
Hey folks, since this idea was posted, our activation process has improved a great deal. 94% of activations complete within 2 minutes - most within 30 minutes. So we couldn't justify the amount of resources and development time at the moment that this would cost. Hope you can appreciate this, and hopefully improving the activation times is more satisfactory to developing a tool to see how long it takes? Kind regards, Hazel.
jevison

Create your own Goodybag

Status: Not For Us
by jevison on ‎16-04-2010 06:01

For some time now I've been thinking that networks should be able to give you the option to pick how many minutes, texts and how much Internet usage you want and then they give you the price.

 

If giffgaff were to put this idea into motion, I think it would really take off. Giving the customers what they really want is always a plus. Although I'm not saying the Goodybags they're offering now aren't great enough already, but I think it's something that should be looked into. :smileywink:

 

Who's with me?

 

:smileyhappy:

Status: Not For Us
Hi all, there are 3 reasons why we don't want to implement this. 1) This is extremely expensive to implement. 2) As we are a low cost operation a feature such as this is simply not the right thing to do. 3) On top of this, it is also diffecult to understand from a member experience standpoint as well as that O2 have previously tried this and no one used it.
bertiebat

500Mb then 1p per Mb tethering on unlimited internet goodybags

Status: Not For Us
by bertiebat ‎03-01-2014 16:48 - edited ‎04-01-2014 08:08

OK another tethering idea but one that should now be possible due to the new tethering detection and the existing system that already monitors/handles data allowances and charging on the existing limited internet goodybags.

 

Problem

 

  • Many members are caught in the dilemma of wanting to mix some tethering and normal mobile internet but find the limited allowance tetherable goodybags (1Gb max) too restrictive.  
  • Others are caught out by not understanding the restriction on tethering on the unlimited goodybags and simply can't use the internet in the way they expected.
  • This is losing giffgaff customers who would like to stay but need more flexibility. :smileysad:

 

Solution

 

  • Include a small amount of free tethering allowance (I suggest 500Mb) with all of the unlimited goodybags and then charge (I suggest 1p) for each tethered Mb over this allowance from airtime balance.  
  • The price of the existing unlimited internet goodybags and other allowances to remain the same so this is just an additional benefit.
  • The system would need to warn the member they were using their tethering allowance at the start of the tethering internet session so instead of the existing detection system simply cutting off the internet with a warning, change to just a warning message.  The warning message should include the remaining tethering allowance or the charge rate and remaining airtime credit if allowance has been exceeded.  
  • Subsequent tethering data used will be deducted from the allowance (or charged from credit if allowance has been exceeded).  Note: this is much the same process as for the limited internet goodybags so most of this has already been designed and implemented before. 
  • Include a further tethering allowance indicator on the My giffgaff goodybag display.

 

  • Include a switch to allow members to opt out of tethering charges, this to be ON by default. (prompted by lnb1996's input).

 

Benefits

 

  • Provides tethering options for those wanting the benefits of both unlimited internet and tethering.  
  • Small amounts of tethering would be allowed at no extra cost (great for checking emails etc on trains with laptops).
  • No need to worry about deciding on the need for tethering up front and so true flexibility.   No add ons, no special tethering goodybags, no changing to an additional SIM, no need to regret not getting a different package.  :smileyhappy:
  • Much of the processing logic is already there so this should be the simplest flexible method of including tethering on the unlimited internet goodybags and therefore I really do think it will be looked at seriously by giffgaff.
  • Attract new members and retain existing ones.  I don't think any other providers offer anything like this  :smileyhappy:

 

Make sense to me and hopefully to you but please do add your comments (and support as always welcomed :smileyhappy:

 

Edit: apologies to those that have already voted but I have changed the OP to increase the initial allowance having done some further maths. 

Status: Not For Us
Not For Us: This idea went into the Bi-monthly goodybag review with our Product Manager and after discussion we decided our stance on including tethering in unlimited goodybags with whatever implementation is that it's something that we wouldn't want to pursue. Any idea like this would increase the average usage of our data, and for free or nearly free, which isn't sustainable for us financially. Whilst we can't implement this, one of the things we are looking into which is relevant to this is data add ons. Historically add on's aren't popular, members like the option, but then don't purchase them when they are available features - however it's something we want to do a 'register your interest' for as our own research into our own memberbase. Thanks for raising this Idea.
tam_g93

Text alerts for missed calls.

Status: Not For Us
by tam_g93 on ‎09-07-2014 19:14

We all have them times when our phone isnt in signal or is off. The thing with Giffgaff is that you arent notified unless you use a different app etc. I think introducing the text alerts would be a good thing, its alreaady offered by others so why not Giffgaff? Also its easier than using another app which needs connecting to the internet. 

 

Thanks

Status: Not For Us

6th August 2014 - Morning folks, please Kudos the following Idea with over 500 Kudos on updates for Text Alerts for Missed Calls.

My first idea suggestion, as a result of a recommendation. It's a silly idea, but simple nonetheless - use the word "GiffGaff" to replace profanity ( The original post ).

 

"Oh GiffGaff! You GiffGaffing Giff, you totally Gaffed up my car the other day when you Giffing Giffed the side of it with your GiffGaffing piece of Gaff car."

 

I think you get the picture :smileyhappy: I don't know how the current system works, whether you have different words for each specific swear word, or whether you have one blanket replacement for all words.

 

Either way, take it as it is - a fun suggestion that I don't think carries much weight but might make certain posts a bit fun to read (asuming, that is, that some members like to swear a lot in this forum - which I'm sure they don't because everyone here is oh-so-nice).

Status: Not For Us
Hi guys, We have decided to change this to 'Not for us' as we feel that changing swear words to 'giffgaff' will confuse members, as it won't be clear that it has changed. Thanks for the suggestion, and keep coming with the great ideas.
nicu777

Do not remove bundle minutes to Channel Islands please

Status: Not For Us
by nicu777 ‎06-10-2012 07:34 - edited ‎18-10-2012 10:12

Giffgaff said: '' From the 6-th of Nov 2012 The Channel Islands and Isle of Man (currently in bundle) will be charged at standard EU rates and, this will be displayed clearly on the pricing pages once implemented ''

 

Giffgaff never consulted with us to take such a decision .It is not fair play for hundreds of giffgaffers having relatives there (mother,father,brother,sister,uncle,aunt,friends)...beeing charged not at a UK rate but international EU rate (16p/min).

My UK giffgaff number starts with +447934XXXXXX  

My Sister Jersey Mobile nr.starts with +447937XXXXXX

1-st example :

 

07930 T-Mobile UK ,07931 T-MobileUK , 07932 T-Mobile UK , 07933 O2 UK , 07934 O2 UK , 07935 O2 UK , 07936 O2UK , 07937 Jersey Telecom, 07938 O2 UK , 07939 T-Mobile UK....

 

The 2-nd example:

 

07920 Vodafone UK , 07921 O2 UK , 07922 O2 UK , 07923 O2 , 07924X Manx Telecom,

07925 O2 UK, 07926 O2 UK, 07927 O2 UK, 07928 O2 UK, 07929 Orange UK

 

Who can realise the difference ? - Nobody .

Total unfair.

 

PLEASE GIFFGAFF DO NOT CHARGE FOR CHANNEL ISLANDS ....O2 and Virgin Mobile also do not charge and it is included in bundle allowance no matter if pay and go or sim only pay monthly.There is also no difference with the numbers...Could it be actually a POLITICAL ISSUE..?.(my own opinion)

 

 

 

If giffgaff implements this there are a lot of people (almost 1000 )going to another network after receiving their payback in december ...especially O2 truly unlimited minutes/text and 1GB Internet sim costing only 20 Pounds in Month..or Virgin Mobile with Premiere SIM Only £20 (30 days rolling contract not 2 years!so after 30 days you can stay or go anytime you want ) This offer has :Unlimited minutes to UK landlines, 2500 minutes(UK+IOM+CI),Unlimited texts(UK+IOM+CI),Unlimited INTERNET

 

 

Thanks...for supporting this issue

Status: Not For Us
Hi guys, unfortunately this went into the meeting but this idea is something we can not implement. The bundle minutes to the channel islands should never have been included in the goodybags - we have been charging way below wholesale for them, and at this juncture, we've realised it's simply not sustainable. Apologises but thank you for the brilliant ideas.
mizanmiah89

minimum top up should be £5

Status: Not For Us
by mizanmiah89 on ‎01-07-2014 23:19
I agree this part to activate the sim you should top up £10
But then after we should be able to purchase £5 airtime rather than £10 minimum
So I think giffgaff should offer £5 minimum top up.
Might not be the great idea but I think this is important to people
Status: Not For Us

6th August 2014 - please Kudos this Idea asking for £5 top ups for updates on the Ideas progress - it's easier if we keep all updates in one place but thank you for bringing this up again, it's great to relook at it 4 years on. 

There seem to be lots of people (like me) who would like a Goodybag with lots of data but still be able to tether a wifi tablet.

 

Now that giffgaff can automatically detect tethering and block it where it's not allowed, surley it would be possible to introduce a goodybag based on the exsisting unlimited data range but to add (at an extra cost) the ability to tether for a fixed amount of data. There's no theoretical increase in the upper limit of data used but a fee charged to enable tethering.

 

For example for £14 (I'd say £15 but that already exists)

  • 250 UK minutes
  • Unlimited UK texts
  • Unlimited internet
  • Free to giffgaff
  • 1Gb Tethering
Status: Not For Us
Not For Us: This idea went into the Bi-monthly goodybag review with our Product Manager and after discussion we decided our stance on including tethering in unlimited goodybags with whatever implementation is that it's something that we wouldn't want to pursue. Any idea like this would increase the average usage of our data, and for free or nearly free, which isn't sustainable for us financially. Whilst we can't implement this, one of the things we are looking into which is relevant to this is data add ons. Historically add on's aren't popular, members like the option, but then don't purchase them when they are available features - however it's something we want to do a 'register your interest' for as our own research into our own memberbase. Thanks for raising this Idea.
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