Well after seeing and try trying to help so many new bb users . with there purchases of the bbm addon.
I understand gg want them to buy the addon with a goody bag and not on its own ..fair point ..
but surely when people already have a live goody bag they should be able to add the addon ??
without having to wait until its expired ???
affecting new and existing members
those who buy goody bag and then realise they need to buy addon at the same time
and existing members who are already into a goody bag
allowing my idea saving a load of problems ..
that is putting members off and could easily be resolved
and more likely to keep members on giffgaff
and at lttle cost to giffgaff
Surely they must have considered this possible issue and coded this in to the bb system so there must be a way of solving it , Even if they have to take a hit to solve .
For every 1 person who is thwarted in their attempt to add BB after goodybag purchase, they will be so hacked off with GiffGaff that even if they each only go on to tell 10 people about their BAD GiffGaff experience, the number of potential customers lost is massive.
I think every customer counts.
if you think this is a viable idea please hit the yellows arrow on top left support
Wouldn't it be better if giffgaff gave payback quicker and earlier. I was thinking something like every month because 6months is a lot of wait to be rewarded. Anyone agree?
Kudos if you like the idea
Vincent indicated that the idea of handling multiple SIMs from a single
master account is currently unsuitable for giffgaff unfortunately.
One aspect of the proposal was to handle credit in a flexible manner,
i.e. to have the possibility to transfer credit from one SIM to
another. Vincent indicated that this in prinicple would be possible.
There was some discussion about implementing some form of credit
transfere on giffgaff before (see this tag) - so there is clearly interest in this,
not only from the side of companies and families but other users of giffgaff.
My partner works for the police. He told me that phone companies charge for them to ping (locate) phones at various levels. As a result often phones as located within a 5 mile radius whereas if there was no charge then they could locate someone exactly where they are and potentially save lives!
It seems a very sad state of affairs that someone may be at risk or danger and a phone company is charging the police to find them and therefore limiting how they do this best. Surely the law should override this but it doesn't. It seems that money takes precedence over the safety of the public whether they be at risk themselves or a criminal is potentially putting them at risk.
I think it would be great for Giffgaff to be a forerunner in saying to the police yes we can help and we won't charge you, it would give the company even greater kudos than I think it already has.
Let me know your thoughts!
So after waiting 30 minutes and 1 second they are off to the forum, fb page, twitter and asking an agent as to why the sim isn't activated, quoting it says "30 minutes on the page "
At this point if I see them I try to link them to this kb article
Which makes it clear that 30 minutes isn't an absolute time. Having this link would be sensible I feel.
Further to having that link available I would like to see a visible activation bar / widget ( suggested from the members in the listening thread) so that they can see where they are in relation to full activation. With at the end it bursting into a beautiful pink message saying
0798547363 is your number welcome to giffgaff ( well you know what I mean maybe not quite so exuberant )
This should reduce the burden on the agents and the complaints I see on the fb page on twitter and on forum.
Possibly also allow a link to a direct agent question ( no messing with subsections ) once 24 is up to have a activation checked.
As usual I have no idea how technically feasible the idea is but hopefully its not impossible and wouldn't be costly to instigate.
My first idea suggestion, as a result of a recommendation. It's a silly idea, but simple nonetheless - use the word "GiffGaff" to replace profanity ( The original post ).
"Oh GiffGaff! You GiffGaffing Giff, you totally Gaffed up my car the other day when you Giffing Giffed the side of it with your GiffGaffing piece of Gaff car."
I think you get the picture I don't know how the current system works, whether you have different words for each specific swear word, or whether you have one blanket replacement for all words.
Either way, take it as it is - a fun suggestion that I don't think carries much weight but might make certain posts a bit fun to read (asuming, that is, that some members like to swear a lot in this forum - which I'm sure they don't because everyone here is oh-so-nice).
Giffgaff said: '' From the 6-th of Nov 2012 The Channel Islands and Isle of Man (currently in bundle) will be charged at standard EU rates and, this will be displayed clearly on the pricing pages once implemented ''
Giffgaff never consulted with us to take such a decision .It is not fair play for hundreds of giffgaffers having relatives there (mother,father,brother,sister,uncle,aunt,friends).
My UK giffgaff number starts with +447934XXXXXX
My Sister Jersey Mobile nr.starts with +447937XXXXXX
1-st example :
07930 T-Mobile UK ,07931 T-MobileUK , 07932 T-Mobile UK , 07933 O2 UK , 07934 O2 UK , 07935 O2 UK , 07936 O2UK , 07937 Jersey Telecom, 07938 O2 UK , 07939 T-Mobile UK....
The 2-nd example:
07920 Vodafone UK , 07921 O2 UK , 07922 O2 UK , 07923 O2 , 07924X Manx Telecom,
07925 O2 UK, 07926 O2 UK, 07927 O2 UK, 07928 O2 UK, 07929 Orange UK
Who can realise the difference ? - Nobody .
PLEASE GIFFGAFF DO NOT CHARGE FOR CHANNEL ISLANDS ....O2 and Virgin Mobile also do not charge and it is included in bundle allowance no matter if pay and go or sim only pay monthly.There is also no difference with the numbers...Could it be actually a POLITICAL ISSUE..?.(my own opinion)
If giffgaff implements this there are a lot of people (almost 1000 )going to another network after receiving their payback in december ...especially O2 truly unlimited minutes/text and 1GB Internet sim costing only 20 Pounds in Month..or Virgin Mobile with Premiere SIM Only £20 (30 days rolling contract not 2 years!so after 30 days you can stay or go anytime you want ) This offer has :Unlimited minutes to UK landlines, 2500 minutes(UK+IOM+CI),Unlimited texts(UK+IOM+CI),Unlimited INTERNET
Thanks...for supporting this issue
For some time now I've been thinking that networks should be able to give you the option to pick how many minutes, texts and how much Internet usage you want and then they give you the price.
If giffgaff were to put this idea into motion, I think it would really take off. Giving the customers what they really want is always a plus. Although I'm not saying the Goodybags they're offering now aren't great enough already, but I think it's something that should be looked into.
Who's with me?
I think non paying gg members and who are only forum members should be restricted in the amount of soloutions or kudos they can give ..
this could be a set amount per month or week.
this would stop the blatent gaming as one person could set up multiple accounts and give their own accounts kudos and correct solutions, earning themselves payback, as well as helping out friends.
This would also save giffgaff time removing soloutions
this would cost nothing to implament and could save plenty in payback
and more importantly help with the frustration that genuine helpers feel with the gamers.
kudoos and thanks to pinkcalculator and borobabe for there imput and help- compiling this idea
Although bb addon is available to users with a goodybag purchase,
i think it should also available to those who only want to buy airtime ie not buy a goody bag .
Not everyone wants a goodybag and bbm as the prefer to manage there mins and data use
Could be like the goodybag option ie with £5 /£10 airtime topup
As a bye product of allowing this idea it would also solve the deemed impossible goodybag live addon issue.
allowing blackberry users to at least be able to get bbm addon before there goodybag expired
re duplicators but if this duplicates this idea i will remove link to old post
I have searched and cant see any other ideas
if you think this a good idea please support on yellow arrow top left
OK – It’s clear that the agent demand right now is substantial with the growing customer base. This is causing complaints, failed deadlines and bad reputation.
What can be done?
Well, a way to decrease demands for the agents is to give the user two options when submitting a case, take a look below, the current approach for submitting a case.
We see the ‘Continue’ button. This is then followed by some handy links for the customers, although this deems useful, it’s off-putting and generally more confusing. Most users end up pressing submit purely because they are unaware of the community.
The change is actually really simple. But I see it as a clear, effective way to decrease demands for the agents.
As you can see, by my mock up image of the new layout above it will be much more simpler, which make customer services more efficient. Below are details about this suggested change:
So, Simply instead of pressing ‘Finish Submitting Case’; members instead face this question:
Yes: Submits the case.
No: Posts the case in the Help Forum.
This would help deflect all non-account related queries as outlined as one of the reasons Agents failed to reach SLA earlier this year. Detailed here: http://community.giffgaff.com/t5/Service-Updates-N
What will this mean?
- Decreased agent demand - More cases per agent
- Faster response times - Will allow agents to focus on the cases that actually do require attention
- Cost saving - Less cases, less time and money wasted on pasting ‘Please use community’
- More efficient and simple! - Customer service satisfaction increases, website is easier to navigate, increasing target audience (Some age groups can be put off, due to struggling with navigation)
So by allowing this simple change, alongside other ideas suggested - We can decrease agent queries together.
Thank you all for reading my idea, support is welcomed. Oh, and Merry Christmas!
I was thinking of a way of promoting both the use of data saving methods and rewarding those that use under a certain amount of data on their unlimited goodybags.
Data costs money, therefore the less data used, the cheaper the costs. The members that use less could be rewarded in a giffgaff mutual giving style.
For a bit of background on the discussion of this idea in contribute, here you go
For those on unlimited internet goodybags, if the data usage is less than say 1Gb for the term of the goodybag then a 'thank you' reward of 50/100 payback points is credited to the account.
This is effectively a 50p/£1 rebate on initial cost of the unlimited internet goodybag payable at the expiry of the goodybag.
Put up a blog about how to make the best use of wifi etc just before implementing this idea and include details of the potential reward and a link to the blog in the goodybag usage email.
Obviously the members should like this as they get a small reward for lower data usage but still have the option of having the full unlimited internet for peace of mind. It might encourage some members to upgrade to the unlimited options for this reason.
The benefit for giffgaff is that it may encourage members to look into data saving measures such as wifi and cut data usage on a more permanent basis (wifi is often quicker than 3G).
Encourage loyalty to qualify for payback.
It's a bit quirky and might bring some new customers who like fresh thinking.
The benefits to giffgaff might not be enough to offset the rewards, so I'm suggesting a trial run on this first and then a further review.
Costs to develop:
A lot of the processing is already done for the goodybag emails which are sent out 2 days before expiry so this could be amended to add points to the account if they qualify. Changing the criteria used would be easy enough to do.
So if you wish to support or comment then this is always appreciated and thanks for reading.
Telefonica (parent company of O2 and Giffgaff) have announced the launch of a service for tracking mobile phone user location and selling anonymous crowd data to whosoever has a use of it.
This is currently being discussed here:
I think Giffgaff members should be able to opt-out on Smart Steps - at the moment there is no way to opt-out other than switching off or putting your phone in flight mode.
Obviously this is intended as a a money making venture for Telefonica so presumably they have an interest in ensuring the maximum amount of data is available.
I am not saying that there is necessarily anything inherently sinister in the intent of this venture - all I am saying is that, in my opinion, Giffgaff users should be entitled to decide what their location data may or may not be used for, even when it is made anonymous.
This was posted on FB waall this morning
"giffgaff, why don't you automatically send proof of handset/sim barring? I'm unable to claim on my insurance without this. "
Seems reasonable, and not too resource intensive.
Searched and no duplicates found
Phil (woohoo, first idea )
As originally posted here, http://community.giffgaff.com/t5/Welcome-and-News/
I would like to see some free data allowance with each top up of £10 (It could be 100mb or more as Giffgaff deem it suitable) and valid for 90 days; same as free Giffgaff to Giffgaff calls/texts last for 3 months.
I know this has been suggested so before someone markes as duplicate I will post the link where it was suggested.
The mobile data is a dynamic market and Giffgaff may need to reconsider this as time moves on.
How about a tick box that if selected when buying a normal goodybag allows tethering but also limits your data usage to 500MB?
Spread giffgaff, the hub of the many many option for you to get sims, send sims, post your personal order link, the hub to the way we share giffgaff.
The current design, I think looks slightly bland, with little contrast and I think this page should be more visually interesting, to encourage people to spread the word about giffgaff.
I'v created a graphic based concept redesign for the current Spread giffgaff page:
- A more visually pleasing and clean design, structured with importance in mind.
- 3D and more sophisticated elements of design - eye catching.
- Three sharing options and all tools are displayed at the top of the page (above fold) for importance and easy of reach. This is displaying more than the current page above it's page fold.
- Shows the three main benefits of spreading giffgaff at the very top of the page. This encourages readability.
- Banners are now included in 'tools' with documents.
- 'How it works' explains how a sim can reach all three benefits of referring people to giffgaff, and links to relevant pages for more detailed information.
- A strong focus on 'you'. This page can only be seen by you when you log in. The use of 'you' and 'your' makes for a more personal experience on the page.
- The 'last 5 orders' feature titled 'sim tracker' helps quickly identify what's happening with the last 5 sim card's that are connected to your account (The default view on the current 'your recruits' page)
- A success rate is a feature which shows people how well they are doing, and shows related tips to encourage people to increase their success percentage (Maybe this could help determine bonus payback points?) - This is worked out based on their successful activated sim count compared to the total of ordered sims.
- Prominent links to giffgaffs social accounts. I think it's important giffgaff stay social off the forum also. Number of followers and 'likes' etc all matter.
- Loads more...
If you like the design, you know what to do I'm happy to receive feedback and suggestions, so feel free to comment, good or bad, Ill appreciate it
I'm not looking for this to be implimented by the way, I know that's a strange request but I'd rarther it's elements are considered more than anything and Ill need support and feedback from giffgaffers which is why I'v posted it on here, to see what you guys think
Edit 1: Suggested design improvements for text
Edit 2: Design tweaks