Submit: Great giffgaff Ideas

Wouldn't it be better if giffgaff gave payback quicker and earlier. I was thinking something like every month because 6months is a lot of wait to be rewarded. Anyone agree?

 

Kudos if you like the idea

Hey folks, the above idea received some interest in our Revived Ideas Thread this week, but the original only has 7 Kudos, so what I'd like to do is assess current demand for us looking into this so I can take the new Kudos result into the meeting.

 

Simply - letting us worry about what's possible, and what might be spammy.

 

Would you personally like a text message to inform you when there's a servce issue that affects you?

Vincent indicated that the idea of handling multiple SIMs from a single 

master account is currently unsuitable for giffgaff unfortunately.

 

One aspect of the proposal was to handle credit in a flexible manner,

i.e. to have the possibility to transfer credit from one SIM to

another.  Vincent indicated that this in prinicple would be possible.

 

There was some discussion about  implementing some form  of credit

transfere on giffgaff before (see this tag) - so there is clearly interest in this,

not only from the side of companies and families but other users of giffgaff.

 

There are many scenarios when one has a wifi connection but no O2 signal, for example:

• In Tube stations
• At home when a local mast goes down (a scenario I'm currently in)
• In an underground bar or restaurant
• Outside the UK (which would otherwise cost up to £1/min to receive)
• Indoor coverage blackspots

We all miss incoming calls in these scenarios. I am therefore suggesting that giffgaff implements SIP addresses and logins whereby giffgaff members can log in to their giffgaff line for incoming calls using any SIP app via a wifi connection. This means that whenever one does not have a mobile signal, one can still receive calls via wifi using an app on one's smartphone.

 

Other advantages are:

• This idea is similar to O2's TU Go, the main difference being that it avoids the need for giffgaff to build and maintain an app and all the infrastructure behind it.
• There are plenty of free and paid SIP apps in app stores, so giffgaff users would be free to choose the app they like the most. Some SIP apps even support push notifications so the app doesn't even have to be left open.
• The functionality to deliver a voice call from a mobile number to a SIP address would be simple and cheap for giffgaff to implement and operate. This is evident from the many telephone-number-to-SIP forwarding services that are provided free of charge by providers such as Flextel.
• Giffgaff receives the usual call termination revenue for the incoming call but because the call is subsequently delivered via the internet, giffgaff doesn't have to use this revenue to pay O2 or anyone else for delivering the call via a mobile network. Therefore giffgaff could even reward members for receiving calls via SIP, similarly to how it already incentivises the receiving of calls on the Hokey Cokey goodybag.

I got this idea from Russia. I use local prepaid SIM cards whenever I travel and MegaFon, my Russian prepaid SIM card provider, gives me exactly this functionality, i.e. a SIP address and login for my mobile number. MegaFon customers can choose whether incoming calls are delivered via the mobile network, via SIP or via both simultaneously. MegaFon goes two steps further than what I'm advocating for giffgaff, allowing outgoing calls via SIP and also providing an optional free app, a white label of Acrobits, a leading paid SIP app. It is bizarre that when I'm on the Tube or elsewhere without a mobile signal and with wifi, I can receive calls on my Russian mobile number but not on my UK mobile number via giffgaff. The Russians can do this; why doesn't giffgaff do the same?

Giffgaff should support the new upcoming O2 BoostBox for thoes users in a poor signal area.

http://www.coolsmartphone.com/2012/01/07/o2-boostbox-review-setup/

http://www.o2.co.uk/enterprise/products-and-services/prices-and-terms

 

If you don't already know, this little box plugs into your home fixed broadband and provides a mini mobile phone mast for your mobile (only pre-registered mobiles work on it).

 

I know this idea was suggested and rejected back in 2010 in this post:

http://community.giffgaff.com/t5/Submit-Great-giffgaff-Ideas/Femtocell-mini-phone-mast/idi-p/6035

 

But the company line back then was that it wasn't going to happen. Now that O2 are about to launch a femtocell product, it would be good if Giffgaff reconcidered it! Vodafone already have sure signal. If Giffgaff had a similar product, it would keep its competitive edge.

 

If you think this is a good idea, give it kudos!

idea

 

Well after seeing and try trying to help so many new bb users . with there purchases of the bbm addon.

I understand gg want them to buy the addon with a goody bag and not on its own ..fair point ..

but surely when people already have a live goody bag they should be able to add the addon ??

 without having to wait until its expired ???

 

  affecting new and existing members

those who buy goody bag and then realise they need to buy addon at the same time

and existing members  who are already into a goody bag

 

allowing my idea  saving a load of problems ..

that is putting members off and could easily be resolved

and more likely to keep members on giffgaff

and at lttle cost to giffgaff

 

Surely they must have considered this possible issue and coded this in to the bb system so there must be a way of solving it ,  Even if they have to take a hit  to solve .

For every 1 person who is thwarted in their attempt to add BB after goodybag purchase, they will be so hacked off with GiffGaff  that even if they  each only go on to  tell 10 people about their BAD GiffGaff experience, the number of potential customers lost is massive.

 

I think every customer counts.

 

if you think this is a viable idea please hit the yellows arrow on  top left support

Hi everyone, I've tried to look at the ideas section to see if something like this has been posted but couldn't find anything, so.......

I'm on the £10 goodybag, I was thinking if giffgaff were to have another £10 goodybag which came with 1000 mins, about 500MB data and some texts it would be great and be competitive with other providers too. The current £10 goodybag is far from as valuable as what other networks are providing (£10 Tesco sim only 1000 mins). I love giffgaff but don't really wana top up £20 a month to get more than 500 mins. Even 750 mins would be great. I'm sure a lot of giffgaffers would agree.

Hi,

 

My partner works for the police. He told me that phone companies charge for them to ping (locate) phones at various levels. As a result often phones as located within a 5 mile radius whereas if there was no charge then they could locate someone exactly where they are and potentially save lives!

 

It seems a very sad state of affairs that someone may be at risk or danger and a phone company is charging the police to find them and therefore limiting how they do this best. Surely the law should override this but it doesn't. It seems that money takes precedence over the safety of the public whether they be at risk themselves or a criminal is potentially putting them at risk.

 

I think it would be great for Giffgaff to be a forerunner in saying to the police yes we can help and we won't charge you, it would give the company even greater kudos than I think it already has.

 

Let me know your thoughts!

 

Lisa

 

 

My Dad's in hospital at the moment so I've been leaving my phone at the side of my bed for the last few nights. I was woken at 5.38 am this morning by an incoming giffgaff txt informing me that my goodybag was going to expire the next day.

 

 

You know what? I really don't need txts from giffgaff waking me at this time of the morning with this sort of information.

 

My idea is for giffgaff to only send informational txts to customers during daylight working hours (when most people will be awake).

 

 

Got the email tonight about goodybag changes.. thought great, better deals for us all.. until i read the email.

This had been asked many times, the currently consulation regarding changes will only affect the "£12+ bags.

 

GiffGaff seriously now need to review their £5 and £7.50 bags as the competion are offering better deals.

Like ASDA (now EE): £5 for 100 mins, 2000text and 100MB data and then standard PAYG rates 8p/min, 4p/text and 5p/mb data, compare this to giffgaff: £5 for 60+ mins, 300 text and 20mb data then at 10p/min, 6p/text and 2p/mb until bag ends, then data is 20p for first 20mb per day and then 20p per 1MB... it doesn't compare.

ASDA also do a £5 top up, giffgaff don't.

3 (three) are offering 3,2,1 on PAYG (3p/min, 2p/text and 1p/MB data)

I saw another provider offer a 30 day 100mins, 150 text and 500MB for £5 via their monthly bag style option (no contract).

 

The forum is a great place, people are being rewarded by GiffGaff to answer the same old question which has been asked thousands of times before and most answers are available in the Help section of the site.

Then there are agents to answer their questions as well.

Won't be popular, How about eliminating a lot of the forums payment costs to members and use the money to offer better all round bags from the entry level up by being more competive. 

 

Also, how about adding a £5 topup option and reduce the free calls to 30 or 45 days, thus reducing the PAYG standard rates to be more competive with three and ASDA and Sainsbury's.

 

The way things are looking, the cheaper goodybags are no longer competive and even the PAYG rates are looking a tad more expensive that others.

 

Time for a total review?

 

 

 

So after reading and also commenting on Community Consultation I have now decided on posting my little own option and idea.

 

Option 4 My idea for massive improvemtns on GoddyBags

 

To have a new goody bag called mix it match it goodybag. Giving the cusotmer the freedome of choice. Want minuits? Ok move the slider option to selected amount of mins wanted starting from 50 min to 100 to 300 to 500 to 750 to 1000 to 4000 to unlimited ok, happy? Bagged it.

 

Next now move slider up to select amount of text you want. Use same sort of methords above.

 

And then repeate for data being say no data at all being 0 being dissabled and only wifi access only.

then a range from 100mb to 300 to 500 to 1 gb to 5 gb to 10 gb to unlimited.

 

This way the customer can get exctly what they want via a much wider range giving the customer the fredom of choise on all areas.

 

The prices would varie depending on what a user has decided to put together based on calls, text and internet.

 

 

Having such a goodybag like the idea above would see a lot more customers sticking around and also more customers moving over to GiffGaff giving customers more choice and ways to use their phone and to keep things to what a customer likes. Having many goodybags are indeed good or packages with other networks but when you start changing things around people also start moving to other networks.

 

Using my idea and option I believe most people on here would actualy like somthing like this depending on prices however given the fact of current packages you have with the goodybags you can actually work around prices currently take some of it away and split it up into segments and actualy come up with many more options for customers.

 

Just my 2 cents and feedback and idea for improvements.

Idea

Hi everyone, if your a regular poster here you will know about one our of every 15 questions (rough guess) is "setup Tethering" or "I'v been banned" or some other question relating to tethering using goodybags.

 

While we all know this isnt allowed unless your on a gigabag giffgaff is already starting to get some bad press about being banned with unlimited isnt unlimited simply because they haven't read the terms and conditions or the goodybag information etc.

 

So my solution.

 

Internet via giffgaff goes through a APN (Access Point Name) = giffgaff.com

 

So if we can get giffgaff to create a second APN maybe something like = tethering

 

We can charge access via this new APN at standard rates regardless if the user has a goodybag or not,

allowing for tethering use while having a active goodybag hence not limiting the customer to one service at a time or forcing them to use another device.

 

I think this should definately be technically possible and should solve the 'Not allowed" constantly being conveyed to goodybag customers.

 

Kudos the Idea if you like it and giffgaff may look at it 

Simple proposition. People have asked if it is possible but I have not found anyone submit it as an idea.

 

If I go on holiday abroad I can't use my goodybag.

 

When I return I want to use my phone straight away, to call a firend or a taxi from the airport. I don't want to fiddle with topping up.

 

I propose a delay start option, so that you can go on holiday knowing that on the date you come back a goodybag will be ready to go.

 

Is this of interest to anyone

 

Its just come to my attention that community.giffgaff.com is only zero rated for some members, but not all.

 

As you can imagine, I wasnt to impressed to find this out!

 

If you DO NOT have credit on your account, your browsing on community.giffgaff.com is FREE

 

If you DO have credit (or an active goodybag), you are charged to access community.giffgaff.com either in credit or from your data allowance.

 

Why are some members given this charge when others are not?

 

--------

 

So my idea is simple ... make community.giffgaff.com zero rated for everyone, not just a select few.

 

Thanks for reading, and as ever please show support with a "kudo"

We've been notified by gg in this thread by @jenniferho that, in an effort to save cost due to SIM wastage (SIMs ordered but not activated), that members will suffer reductions in the limits that they can order from their Spread giffgaff page.

 

I believe that a huge amount of cost could also be saved if gg stopped sending out the "Cheeky SIMs" too. 

These, afterall, are nothing more than speculative as there is no guarantee of that being activated either?

As well as causing confusion to some new members who post on the forums wondering why they received it and what it was...

 

There are previous ideas of similar suggestion that were sent to the Idea Vault here and here due to lack of support and being against what the gg roadmap and ethos were trying to do, but, in light of the change of heart and direction by giffgaff, I feel this suggestion deserves its place on the boards again.

 

Thankyou for reading

 

Current Payback Bands:

 

Band 1 - £30.00
Band 2 - £20.00
Band 3 - £10.00
Band 4 - £1.00
Band 5 - £0.10 

 

I don't see the point of band 5, it is too little and doesn't encourage more people to help out in the community.

 

I suggest the folowing changes:

 

Band 1 - £30.00
Band 2 - £20.00
Band 3 - £10.00
Band 4 - £5.00
Band 5 - £1.00

 

This would entice people to give a little extra of their time to the community knowing they could make a few more pounds towards their phone.

 

Especially with the problems in the last week, more people helping would have kept more people happy and updated with the ongoing issues.

Many new members are desperate to active and use the new sim they have. However in their haste they don't check the full details about activation and how long it takes. Saying that its not immediately obvious that it can take upto 24 hours.
So after waiting 30 minutes and 1 second they are off to the forum, fb page, twitter and asking an agent as to why the sim isn't activated, quoting it says "30 minutes on the page "
At this point if I see them I try to link them to this kb article
http://community.giffgaff.com/t5/Join-Considering-giffgaff/How-long-does-my-SIM-take-to-be-activated...
Which makes it clear that 30 minutes isn't an absolute time. Having this link would be sensible I feel.
Further to having that link available I would like to see a visible activation bar / widget ( suggested from the members in the listening thread) so that they can see where they are in relation to full activation. With at the end it bursting into a beautiful pink message saying
0798547363 is your number welcome to giffgaff ( well you know what I mean maybe not quite so exuberant )
This should reduce the burden on the agents and the complaints I see on the fb page on twitter and on forum.
Possibly also allow a link to a direct agent question ( no messing with subsections ) once 24 is up to have a activation checked.
As usual I have no idea how technically feasible the idea is but hopefully its not impossible and wouldn't be costly to instigate.

We all have them times when our phone isnt in signal or is off. The thing with Giffgaff is that you arent notified unless you use a different app etc. I think introducing the text alerts would be a good thing, its alreaady offered by others so why not Giffgaff? Also its easier than using another app which needs connecting to the internet. 

 

Thanks

For some time now I've been thinking that networks should be able to give you the option to pick how many minutes, texts and how much Internet usage you want and then they give you the price.

 

If giffgaff were to put this idea into motion, I think it would really take off. Giving the customers what they really want is always a plus. Although I'm not saying the Goodybags they're offering now aren't great enough already, but I think it's something that should be looked into.

 

Who's with me?