My first idea suggestion, as a result of a recommendation. It's a silly idea, but simple nonetheless - use the word "GiffGaff" to replace profanity ( The original post ).
"Oh GiffGaff! You GiffGaffing Giff, you totally Gaffed up my car the other day when you Giffing Giffed the side of it with your GiffGaffing piece of Gaff car."
I think you get the picture 
I don't know how the current system works, whether you have different words for each specific swear word, or whether you have one blanket replacement for all words.
Either way, take it as it is - a fun suggestion that I don't think carries much weight but might make certain posts a bit fun to read (asuming, that is, that some members like to swear a lot in this forum - which I'm sure they don't because everyone here is oh-so-nice).
For some time now I've been thinking that networks should be able to give you the option to pick how many minutes, texts and how much Internet usage you want and then they give you the price.
If giffgaff were to put this idea into motion, I think it would really take off. Giving the customers what they really want is always a plus. Although I'm not saying the Goodybags they're offering now aren't great enough already, but I think it's something that should be looked into. 
Who's with me?
The issue:
OK – It’s clear that the agent demand right now is substantial with the growing customer base. This is causing complaints, failed deadlines and bad reputation.
The solution?
What can be done?
Well, a way to decrease demands for the agents is to give the user two options when submitting a case, take a look below, the current approach for submitting a case.
We see the ‘Continue’ button. This is then followed by some handy links for the customers, although this deems useful, it’s off-putting and generally more confusing. Most users end up pressing submit purely because they are unaware of the community.
Suggested Changes:
The change is actually really simple. But I see it as a clear, effective way to decrease demands for the agents.
As you can see, by my mock up image of the new layout above it will be much more simpler, which make customer services more efficient. Below are details about this suggested change:
So, Simply instead of pressing ‘Finish Submitting Case’; members instead face this question:
Yes: Submits the case.
No: Posts the case in the Help Forum.
This would help deflect all non-account related queries as outlined as one of the reasons Agents failed to reach SLA earlier this year. Detailed here: http://community.giffgaff.com/t5/Service-Updates-N
What will this mean?
- Decreased agent demand - More cases per agent
- Faster response times - Will allow agents to focus on the cases that actually do require attention
- Cost saving - Less cases, less time and money wasted on pasting ‘Please use community’
- More efficient and simple! - Customer service satisfaction increases, website is easier to navigate, increasing target audience (Some age groups can be put off, due to struggling with navigation)
So by allowing this simple change, alongside other ideas suggested - We can decrease agent queries together.
Thank you all for reading my idea, support is welcomed. Oh, and Merry Christmas! 
I was thinking of a way of promoting both the use of data saving methods and rewarding those that use under a certain amount of data on their unlimited goodybags.
Data costs money, therefore the less data used, the cheaper the costs. The members that use less could be rewarded in a giffgaff mutual giving style.
For a bit of background on the discussion of this idea in contribute, here you go
Proposal:
For those on unlimited internet goodybags, if the data usage is less than say 1Gb for the term of the goodybag then a 'thank you' reward of 50/100 payback points is credited to the account.
This is effectively a 50p/£1 rebate on initial cost of the unlimited internet goodybag payable at the expiry of the goodybag.
Put up a blog about how to make the best use of wifi etc just before implementing this idea and include details of the potential reward and a link to the blog in the goodybag usage email.
Benefits:
Obviously the members should like this as they get a small reward for lower data usage but still have the option of having the full unlimited internet for peace of mind. It might encourage some members to upgrade to the unlimited options for this reason.
The benefit for giffgaff is that it may encourage members to look into data saving measures such as wifi and cut data usage on a more permanent basis (wifi is often quicker than 3G).
Encourage loyalty to qualify for payback.
It's a bit quirky and might bring some new customers who like fresh thinking.
Potential Risks:
The benefits to giffgaff might not be enough to offset the rewards, so I'm suggesting a trial run on this first and then a further review.
Costs to develop:
A lot of the processing is already done for the goodybag emails which are sent out 2 days before expiry so this could be amended to add points to the account if they qualify. Changing the criteria used would be easy enough to do.
So if you wish to support or comment then this is always appreciated and thanks for reading.
"
)
Spread giffgaff, the hub of the many many option for you to get sims, send sims, post your personal order link, the hub to the way we share giffgaff.
The issue:
The current design, I think looks slightly bland, with little contrast and I think this page should be more visually interesting, to encourage people to spread the word about giffgaff.
The proposal:
I'v created a graphic based concept redesign for the current Spread giffgaff page:
Click here to see the full size version
The changes:
- A more visually pleasing and clean design, structured with importance in mind.
- 3D and more sophisticated elements of design - eye catching.
- Three sharing options and all tools are displayed at the top of the page (above fold) for importance and easy of reach. This is displaying more than the current page above it's page fold.
- Shows the three main benefits of spreading giffgaff at the very top of the page. This encourages readability.
- Banners are now included in 'tools' with documents.
- 'How it works' explains how a sim can reach all three benefits of referring people to giffgaff, and links to relevant pages for more detailed information.
- A strong focus on 'you'. This page can only be seen by you when you log in. The use of 'you' and 'your' makes for a more personal experience on the page.
- The 'last 5 orders' feature titled 'sim tracker' helps quickly identify what's happening with the last 5 sim card's that are connected to your account (The default view on the current 'your recruits' page)
- A success rate is a feature which shows people how well they are doing, and shows related tips to encourage people to increase their success percentage (Maybe this could help determine bonus payback points?) - This is worked out based on their successful activated sim count compared to the total of ordered sims.
- Prominent links to giffgaffs social accounts. I think it's important giffgaff stay social off the forum also. Number of followers and 'likes' etc all matter.
- Loads more...
If you like the design, you know what to do I'm happy to receive feedback and suggestions, so feel free to comment, good or bad, Ill appreciate it
I'm not looking for this to be implimented by the way, I know that's a strange request but I'd rarther it's elements are considered more than anything and Ill need support and feedback from giffgaffers which is why I'v posted it on here, to see what you guys think
Josh
Edit 1: Suggested design improvements for text
Edit 2: Design tweaks
