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bertiebat

SIM account - SIM bar status information

Status: Not For Us
by bertiebat ‎07-07-2011 22:24 - edited ‎08-07-2011 01:03

A simple idea really, but can we access the SIM bar statuses.

 

This could either be displayed online within the account details or by dialling a short code and getting a response as to which bars are set (either on or off).  Both would be good. :smileyhappy:

 

The bars I'm referring to are:

 

Over 18,

Data,

Roaming,

Data roaming (when it comes in that is :smileywink:)

 

Think that's it really :smileyvery-happy: 

 

Edit: changed title slightly to be clearer.

Status: Not For Us
Hey Folks, so we have decided not to go with this Idea. The Under 18 bar is always on, with every new sim - and to anyone who receives a data bar, we'd rather focus our efforts on improving the member experience for others rather than those who have broken our T&Cs, hope this helps!
Comments
by trudiw on ‎07-07-2011 22:26
I'm sure it would be useful if it's possible for giffgaff to do this :smileyhappy:
by aandms on ‎07-07-2011 22:28
the roaming bar will only be on if you have requested it to be, this could be made clearer to newbies
by bertiebat ‎07-07-2011 22:31 - edited ‎07-07-2011 22:35

@aandms, yes it was actually a post asking about the roaming bar that prompted this idea.  

 

The boards quite often have posts and we just have to guess that a particular bar might be in place.  This would be very helpful in advising whether they REALLY need to contact an agent to get a possible bar removed or whether it might be another issue entirely.  

by giffgaff Educator on ‎02-10-2011 19:40
Status changed to: Working On It
We are looking to implement this in Q1 of 2012 for the 'Data' and 'Roaming' bars :smileyhappy:
by bertiebat on ‎02-10-2011 21:41

Oh that's nice and something to look forward to. :smileyhappy:

by rlpoct2011 on ‎09-03-2012 10:00

Oh dear. Another Q1 of 2012 promise giffgaff! Can you do it within the next month?

 

by Community Manager on ‎03-08-2012 21:37
Status changed to: Under Consideration
Hi! We're still excited to do this idea, but it's not quite in the routemaster at the moment - when it is, we'll update this idea to 'Coming Soon', have a nice day and thank you for contributing to the Ideas Board!
by giffgaff Educator on ‎05-12-2013 16:28
Status changed to: Not For Us
Hey Folks, so we have decided not to go with this Idea. The Under 18 bar is always on, with every new sim - and to anyone who receives a data bar, we'd rather focus our efforts on improving the member experience for others rather than those who have broken our T&Cs, hope this helps!
by bertiebat on ‎02-02-2014 23:29

@hazel22 

 

I'm disappointed with the change of status on this which has NOT addressed the roaming bars and data roaming bars at all. :smileysad:

 

Ideally members would actually not just have the ability to view the statuses of at least the roaming bars but also the ability to change them without needing to request this from the agents.

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