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Order a GoodyBag and apply credit via text

Status: Under Consideration
by aks782 ‎16-04-2010 20:35 - edited ‎21-04-2010 18:45

I think it would be nice if we could order a GoodyBag or apply credit via text


I'll explain scenario, today i wanted the £5/month GoodyBag but really did not want to log on to my laptop [cos its sooo slow], so could have just texted "£5 Goodybag" to a GG phone number, [if your credit card details are saved online] they then in a text back ask me to confirm what i am buying and then apply the respective goodybag/credit to my account. Then if i wanted credit i could have texted "£5 credit".


Just an idea, leave your comments or if you like it Kudos the idea



please note: i added the "apply credit" idea  from the response from 'geekonthepc'. So many thanks to him/her

Status: Under Consideration
This, as well as a few other interactions via text are on the radar of Member Experience for 2014. There needs to be a few more discussions and prioritisation sessions to figure out which projects make the top of the pile, but this Idea is a contender. We'll let you know if it makes the cut in its current form.
by adaley on ‎02-07-2012 03:09
I'm aware this is a duplicate but counting the kudos from this idea along with the original idea shows there is very much a want for this. Almost every other network allows using SMS and IVR to buy plans/addons, the website isn't a solution to this idea. --Adam
by sam1128 on ‎10-07-2012 00:07
I'm sure the cost of putting this system will be very high though thinking About GG being competitive but if overhead cost increase goodybags prices may fly ..
by michael607 on ‎13-07-2012 06:31
Status: Not Suitable
06/05/2012 - this idea is still Not Suitable facing review and our position is still that we don't want to pursue this as an avenue to top up. Instead we will continue to focus on the web and on getting fully functional on mobile devices. (95)
I have to credit this idea, i agree that it may not have been suitable as giffgaff wanted to create their brand through the web, but i do feel that giffgaff would see an increase in numbers if this were ever introduced.
the thing which seems to put off a good number of folk is the web access thing. there is a large proportion of people who are quite happy living without a computer, and perhaps see no value in having one.
the only potential flaw i see with this idea at present, is in order to buy goodybags and have credit added, you need an account, which currently can only be done via the web.
it seems to me that this issue would need addressing, then follow on with this idea.
hmmm, thinks..
by rlproper on ‎15-07-2012 18:30
I've just been referred back here from a new (duplicate) post - but I kudosed this months ago. I want to add my support again (shame I can only kudos once) and state that 105 kudos are currently being ignored. Giffgaff, please listen to us!
by as7861 on ‎15-07-2012 18:56





This idea needs 40 more kudos/votes to be re-considered :smileyhappy: 



by rlproper on ‎15-07-2012 20:03
I don't think it will be reconsidered. They have made up their mind!
by djgiffgaff on ‎01-08-2012 12:28

would be sooooo much easier to buy by text or via the phone service when putting the top up in

by zaheed_123 on ‎10-08-2012 01:04
Great idea
by jaygb1982 on ‎30-08-2012 19:40

Ideas like this SHOULD be reconsidered... 

by greenfrogman ‎07-11-2012 05:21 - edited ‎07-11-2012 05:21

seems bad that they are rejecting this Considering how easy it is to implement


the Topup Number should Allow the Buying of goodybags and gigabags (as long as they have enough Air time credit)


the Use of an debit Card use on the topup number i not care to much if that was supported or not as that is more compicated to do


make sure you vote this one up as well


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