I think it would be nice if we could order a GoodyBag or apply credit via text
I'll explain scenario, today i wanted the £5/month GoodyBag but really did not want to log on to my laptop [cos its sooo slow], so could have just texted "£5 Goodybag" to a GG phone number, [if your credit card details are saved online] they then in a text back ask me to confirm what i am buying and then apply the respective goodybag/credit to my account. Then if i wanted credit i could have texted "£5 credit".
Just an idea, leave your comments or if you like it Kudos the idea
please note: i added the "apply credit" idea from the response from 'geekonthepc'. So many thanks to him/her
This, as well as a few other interactions via text are on the radar of Member Experience for 2014. There needs to be a few more discussions and prioritisation sessions to figure out which projects make the top of the pile, but this Idea is a contender. We'll let you know if it makes the cut in its current form.
I switched my family over onto giffgaff because i like the savings. The problem I have is that they do not have internet or credit cards. Although they can buy a voucher they can't buy a goodybag without access to the net which leaves me having to log on and do it for them every month which is a pain. Buying a goodybag without internet connection is a must surely?
Buying a goodybag, even if it's from airtime credit, via text or IVR would solve a lot of my problems!
What giffgaff runs on is the community based help that is provided, and surely cutting down the reasons to go online would just decrease the quality and quantity of help given in these forums.
I really hope this is implemented, it's really inconvenient to top up and buy goody bags at present.
If i run out of credit whilst i'm miles from civilisation then i have no way to replenish my credit (i'm uncomfortable with using auto top-ups)
It's one of the main reasons i havent recommended giff gaff to more people.
Please reconsider this? I believe most other network providers offer this service, and surely it wouldn't take up as much capacity as IVR? Plus IVR can be pretty irritating sometimes...
Although this idea has been outlined as a no-goer. I feel that the giffgaff community as a whole would benefit from an alternate method of purchase of a goodybag without having to directly log-on to the giffgaff.com domain, have I missed something? There's no other way to purchase a giffgaff goodybag except online /website.
After the trouble prior to xmas where a lot of people had difficulty logging in, concequently activating and or buying goodybag's I'd be certainly interested in alternate methods for purchasing goodbags in case the database locks us out again
I'm bumping this idea as we are now likely to see members topping up, but inadvertently losing credit due to background data transactions before they get a chance to convert it to a goodybag.
This has already been seen to happen with iPhones and Facetime, and now with data charging gone live, almost any background task that is live could eat into a fresh £10/£15/£20 etc top-up leaving someone short by pennies.
A process needs to be in place to perform both the topup and convert to goodybag in one motion to minimise the chance of credit being lost, member frustration rising, and agents having to perform 1p/2p refunds to resolve the issue.
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