Knowledge Base
Hello, welcome to the giffgaff community where you can get involved with the mobile network that is truly run by you.

The community is buzzing with life. As a member you can give and receive great help and support, help grow and shape the giffgaff way of doing mobile on Labs, creatively get involved in making entertaining content for all to enjoy and have lots of fun in the process - there’s never a dull moment.

So, what are you waiting for? Dive right in and get involved.

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Come and get involved.

Have a look around your new home and get to know your giffgaff family. There is lots of things for you to do to earn payback, and feel all warm inside.

General discussion

Stop by and have a chat with your fellow giffgaff members. All hobbies, passions and interests are welcome here.

Jump in

giffgaff studio

Do you enjoy creating graphics or sharing some top tips? Check out giffgaff studio to create your very own tips and guides for all sorts of things.

Get creative

The gaff

This is giffgaff’s member run newsletter. Stay up to date with the latest news, events, newcomers and all the fun stuff our community has going on.

Let's read it

Count to 50 - 2017

by squashgirl26

Money making app. VYPR

by pinkcalculator

Victoria Sponge Coffee Shop

by vickyjakesmum

Payback Charity Nominations - December 2018

by t_will

Wishing Giffgaff friends a wonderful day

by gwpreston

Black Friday 2018

by lausef

Daily Funny? by @giffered

by giffered

Nigel Farage thinks this is the 'worst deal in history'.

by sarahaxon

New Community Specialist: Henna

by h_henna

Girls vs Boys!

by awais_k

How we say cheers.

No good deed goes unrecognised at giffgaff

Best answer

If an answer has helped you then it can be rewarded as Best Answer. This will save other member's time and also give the helper a big thumbs up.

Read all about it


Has a member been ace and done something great? Agree with a member's idea? Then say nice one by awarding Kudos. Give it a go, it feels nice.

Tell me how


This is the giffgaff way of thanking, recognising and rewarding the great things you do for your fellow members.

Start earning Payback

We’re all in it together.

Giving back is a big part of the giffgaff community

A community run by you

giffgaff is run by you. Fact. You lovely lot, our members, constantly help shape our future and make us a better network. Read all about your legacy here.

Share the love

Get £5 credit for every new member you bring on board. They will also get £5 bonus credit when they activate their SIM. Sharing is caring afterall.

Find out more

Hot Deals

The Hot Deals section in giffgaff money is the best place to find the greatest deals and discounts shared by our wonderful members.

Go to Hot Deals

Latest best answers

0800 number does not work from abroad (international prefix and dropping leading 0 tried)

by j_thornton


by 45liz

Extra data not reflected

by sanguinelm

Change my number

by caledonia1314


by keithbustaylor


by kevyn96

Warranty cover

by unuinplus

Latest phone offer by giffgaff

by elfa70

can't use my minutes in goodybag and run out of the balance when making phone call

by rn6vyt

Package details

by angel45815


Typical response time

Your giffgaff community

You are what makes us... us.


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