Tip to fix a faulty activation

sloz

I've noticed recently that there seems to be a few more faulty activations cropping up

( noticed 5 in the last 2 days)

This is when an account has activated succesfully online , and all account details are showing, (goodybag , credit and mobile number)

Yet the sim doesn't appear to be working, and when you dial *100# it says "not active"

This shouldn't be confused with other reasons like the phone isn't unlocked or an iPhone hasn't been synced with iTunes , or your phone isn't picking up a signal

But if you dial *100# and it gives a not active message that confirms its unlocked and actually picking up a signal

When there's a discrepancy in status between online and the phone several hours after activation, there's a slight concern things haven't activated correctly

( active online but not on your phone, and visa versa)

So after 2 or 3 hours after your account is activated online and your phone is still saying "not active" ( after the usual phone switch off and on)

do this check

Take your sim out of the phone and take note of the sim serial number on the back of the sim

Http://giffgaff.com/dashboard

Then click here

Http://giffgaff.com/activate

Put the first 13 digits from the back of the sim (ignore the 4Ggg4)

In the box provided

And click continue

It'll either say the sim is already active ,

It'll take you to a sim replacement page headed

"SIM REPLACEMENT"

If it says the latter, you know the activation is faulty, what you should do now is carry on with the sim swap/replacement proccess

Click where it says...

"Yes I want to replace my SIM"

( on mobile browsers don't forget to scroll down to see)

On the next page click "yes I'm sure"

Your sim will hopefully be active within 30 minutes

( if the sim dosnt appear active after 30 minutes try turning the phone off and on)

It's as if the 6 digit activation code hasn't been associated with the sim, and you need the serial number to activate it correctly

Or alternatively , you've put the wrong 6 digit activation code in, but the system has accepted it

Just to add there's probably a thousand or so activations a day so its a very small percentage , but certainly something to look out for

kevgaxx

Nice post sloz. I've noticed a few of these issues still cropping up. On the other hand, you're often online to help anyway lol.

I'll pay a bit more attention to this possibility though.

computekbrain

Thanks for this info, very helpful! 🙂

ma2013

Nice post, very handy to know this, particularly if others need help with this issue 🙂

kazzyboy

Sloz after i type in my 13 numbers it says my sim has already been activated what should i do ?

sloz

@kazzyboy its not a faulty activation you have, I've posted on your thread

stephenring

sloz ive entered the 19 digit number and it states the sim card has already been activated but still my samsung states no sim? if i have to order a new sim will my talktime that i had to buy to register the sim automatically be tranfered to my new sim?

sloz

Hi stephen if it says its already activated it's not a faulty activation

It could be a faulty sim and if you perform a sim swap with a new sim, yes all your account details will be transferred to the new sim

Have you tried the sim in another phone to establish where the fault lies?

Have a look at this link for some tips and procedures which could possibly fix the problem

http://m.thedroidguy.com/?url=http%3A%2F%2Fthedroidguy.com%2F2013%2F04%2Fhow-to-solve-samsung-galaxy-s3-no-sim-card-problem%2F#2753

stephenring26

Hi sloz. No i havent yet tried a different sim in my samsung, neither have i tried my sim in another phone.

That will be my next step. But thankyou for your advice. You have been a great help. 🙂

nickerim2496

try differnt sims

susanglasspool

It says that my sim has already been activated ☹

essie112mm

Great post sloz. Thanks for the useful guidance. I've bookmarked it .

Edited to say I do realise this is an old thread but the sentiment remains the same. It is very helpful but buried away and not obvious to helpers who don't know about it. I've been using the method since last year but only just found the original thread to direct others too.

jumpedup83

It says can not activate SIM right now pls see help support page I messaged agent 9 hours ago still herd nothing this I really pe'ed me off

sloz

Did you attempt to regain access to your old account as I suggested in your other thread ?

If you had asked an agent this afternoon, you may well have been using your old sim/ account by now

http://community.giffgaff.com/t5/Help-Support/SIM-activation-not-gone-though-help/m-p/15067507

yazmanian

worked a treat thanks very much!

judewwilson

Many thanks for this, am currently replacing sim, cheers

sloz

@judewwilson

You mean you've completed the sim replacement process using the serial number from your current sim ?

hlemms

Replacing the sim' worked for me, all up and running after 20min's

Many thanks

antonyjames1963

Many thanks for all your help.

much much appreciated.

warm regards and have a great day

Antony

antonyjames1963

many thank you's my dear freind and I rthink this is a false activacion whici totally puts me off from ever using this serviece again as im paying for something Im not getting.

very disappointed.

thnks again.

regards

Antony