Interested in buying your new phone with giffgaff? This guide explains for anyone who wants to know how to do it.
I am not a member, can I purchase a handset?
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Of course you can, everybody can buy a giffgaff phone.
If you are not already a giffgaff member, you can simply select the handset you want to purchase, a goodybag and your payment options. When you will validate your basket we will ask you to create a giffgaff account.
This account will be used to manage your orders and delivery details. You can also use it to post on the community forum.
We will send you a giffgaff SIM card with the phone, that you need to activate to start using your goodybag. Your giffgaff accounts will then be used to manage your goodybags and credits as well.
I am already a member, can I purchase a handset?
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Of course, our phone offer has first been thought with existing giffgaff members in mind.
In order to purchase a phone, please log in first, so we won't ask you to select a goodybag with your phone - if you don't, we will simply ask you to log in later and remove the goodybag you selected.
As a giffgaff member, you will be able to use your existing SIM card and credits / goodybags.
To buy a phone, you will just have to select it and your payment preferences. We will then ask you to log in and confirm your personal details before asking you to check out. when this is done and your payment is accepted, we will fire your order and send you a confirmation.
It's as simple as that.
Do I need to order a new SIM?
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All the phones on sale are sent with a brand new SIM card so you don't have to worry about that.
If you are a new member, you will need to activate this SIM card on the website to receive your phone number and activate your goodybag.
If you are an existing member, you can simply use your normal SIM card and discard this new SIM card. If your old SIM does not fit in your new phone, you can use this new SIM instead. Just perform a SIM Swap, to transfer your number, credits and goodybag to this new SIM.
Can I spread the cost of my phone?
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We are stocking phones to suit every needs and budget. In order to help you finance your new purchase, we have been looking at solutions to help you spread its cost over several months, without asking you to sign up for a lengthy mobile contract.
In true giffgaff spirit, we are proposing a solution of peer 2 peer lending. This way, you can finance your phone purchase with a loan and spread its cost over 6, 12, 18 or 24 months. Please note that a minimum initial payment of £50 is required, and that loans are only available on phones priced at £100 or more.
This solution allows you to pay separately for your phone and for your monthly goodybag.
Will I be credit checked?
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If you are spreading the cost of your phone by signing up for a peer 2 peer loan, you will be credit checked as part of the application process.
You will be asked for your UK addresses over the past 3 years in order to complete the check. Make sure to provide complete and accurate information during the purchase so the credit check will be run under the best conditions.
If you are paying the full amount of your phone with your credit or debit card, you won't be credit checked, as you are not applying for a loan.
Do I need a credit or debit card?
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Whether you chose to pay for your new phone today or spread the cost over a few months, we will ask you to perform an initial payment with a debit or credit card.
The same credit / debit card will be used to pay for your goodybag every month.
