I've just topped up and put goody bag on and only the top up has registered. the confirmation says I have a 7.50 blackberry top up also! I thought I'd only ordered 7.50 goody bag I haven't got a blackberry. help!
You can check that the payment was successful and that you bought a goodybag (and not a top-up) on your Order history page: https://giffgaff.com/account
Does your My giffgaff page say you have a live goodybag?